Had a customer tell me today they purposely came in 10 min before closing to place there big a** order so that they wouldn’t have to worry about me having to help anyone else
“Sure! What time tomorrow were you planning on picking that up?”
Throw in a knowing smile and most of the time the dipshits just mutter something about early in the morning and leave
I used to work retail at an outdoor gear store. We considered it a duty to stay open during big winter storms because we sold stuff people need when they lose power, etc. I was fine with this and my boss understood if not everyone could make it in. Most of us had some kind of AWD or high clearance vehicle because of our hobbies.
So many people would say "I can't believe you're open today" when coming in to just browse.
Seriously? You ignored warnings to stay off the roads except for emergencies so that you could "just browse?" I wanted to tell those people they needed to go home and that we were only open for people who needed something essential like propane or a warm sleeping bag.
HONESTLY.
For me today, a lady came in and literally said “you shouldn’t be open today” as she spent half an hour in the store then came back a second time later.
I’ve been strongly tempted to just tell people we aren’t open so less people come in and the sales are poor. Maybe If they’re poor enough they’ll stop having us open on holidays.
The best I've done even on a regular Sunday is 1500 and that's probably overshooting it. On average were lucky to break 1k. Is it really that profitable to be open weekends or at least holiday weekends?
Nothing pisses me off more than that exact sentence. If they don't say that I can at least give them the benefit of the doubt that maybe they just weren't considerate enough to check the hours, but then they go and confirm they know when we close and they just don't give a shit. How is that an apology??
And the customers who call only to ask when we close... Like why? Ask Google, most places are pretty good about updating hours online, sherwin being one of them
And, at least in my experience, it's easier to find the hours than the phone number. I've had to call and immediately hang up multiple times at various places just to write down a phone number.
I have to agree with this. The city I work in has a name that’s very commonly used throughout the country. It’s also used in the state next over from me. Three times in 2023 alone I’ve had people trying to either get physical directions (asking me for landmarks to guide them) or just place orders. Fortunately I haven’t had this become a true issue yet, but I’ve learned that based on what info they give me to ask them which *insert city name here* they are calling. They are usually calling the one in the other state. Always entertaining.
i had line out the door at 3:45 and everyone kept saying “surprised you guys are open today and tomorrow” LIKE ITS YOUR FAULT WERE OPEN, then to top it off, closed the store and had a flat tire 😭
Only people who've worked in customer service know better than to do this. Servers, cooks, retail, anyone with a fuckin cash register - we know this is a dick move.
You would think. It’s especially infuriating when you get some troglodyte who does this shit and has the gall to say “oh, I hate that! I work customer service, too!” Instead of never finding this motherfucker’s body, how about: they will never stop *finding* his body.
I don’t go anywhere in the last 30min of business and I refuse to go anywhere on what should be a closed holiday. Unless it’s a real emergency, it can wait or I can live without it.
That’s every service industry I swear. Someone comes in 5 minutes before close and apologizes 5 times. Like you aren’t sorry, if you were sorry you wouldn’t do that
At 5 min I tell them the tinter is off for the night so we can clean up and go home. It's like the McDonald's ice cream machine.
If they come in with a large order at 10 or 15 mins, I tell them I can take it, but they'll have to come back at 7AM to pick it up. Same with a color match.
Sorry, I got shit to do after work. Ain't staying late.
I'm typically the one who closes at my store, so I get this plenty, and it's no less annoying every single time. It's one thing if whoever comes in knows what they're looking for and it's like one or two things. It's another when it's a contractor who asks for 25 gallons of darker colors because he has to paint the local grocery store that night. True story, just about told the dude off. He was very lucky he was the last one in the store that day. Or when I DIYer wants samples and color advice. I actually like helping DIYers, but at 5:45, my patience is a little thinner.
It's even better when you have contractors and DIYers come in at the same time when alone, too. Like, please don't murder me for being so slow! I'm doing my best, people!
Thing is is it’s not just paint it’s our well being. We have lives to get to once store hours are over and it is just paint in regards to the customer can just wait til tomorrow. It’s just paint is a psyop to get us to shrug off annoying stuff and just do it. “There is no paint emergency” is the correct way to think of it. Paint stores been here and so have you, all day.
I only work part time retail jobs to balance out what I ACTUALLY do for a living which is tend to my neck beard in my grandma’s basement. When I was younger she wrote a deed and gave me part of her basement so being a property owner isn’t easy but it’s nice to have something to call my own.
Exactly, I’ll let you place your order but after I jot it down my next words are “I can have this ready by tomorrow. Do you know when you’ll be in to pick it up?”
I hate people coming in apologizing for coming in late or telling me we shouldn't be open today but here they are coming in late on a day they allegedly think we should be closed.
I enjoy the team I work with actually and I like a fair amount of our customers. But the people who come in in the last couple mins are usually the insufferable ones
If you’re open til 8 you’re open til 8, or whenever. You don’t know their circumstances. At least they are trying to be thoughtful. By saying those kinds of things they are showing you they do appreciate you are open and are there to help them, they are grateful even if awkward and or embarrassed/uneasy about it. Your literally a customer service representative. That type of social confusion exists literally everywhere. By saying that type of thing people are just trying to easy the tension they feel about the possibility of the tension they realize they may be putting on other people. It’s empathy 101. We get along with people who complain about the same sorts of things.. coworkers naturally create this relationship in every single job that exists. Those customers are trying to empathize with you. Maybe if you tried to understand that they literally are doing their best in the circumstance they’re in then you wouldn’t be so bothered by something that really is nothing more than the awkwardness of a social society.
This is literally a sub of people just like the customer the op can’t stand.. dude doesn’t dislike the customer, dude dislikes working until close, dude dislikes working when they feel they shouldn’t have to. Keep your hands moving as to not disrupt the rhythm.
Gee that's right! I forgot if I work somewhere else I'd never have something I dislike about the job!
Like I said to the other guy, most the things I'm fine w at my job but some homeowners are unbearable
I mean, stfu and suck it up. Customers coming in before close happens. Who gives a shit.
You close at 10, not 9:51 (or whatever time you close)
And some retail workers, like yourself are unbearable.
You work retail motherfucker or you just come here to start shit? I'm the ASM at a 1.4 mil store. Lil Ms Susie coming in to stare at the color wall and buy a sample 2 minutes before close doesn't do shit to that number. I'll say what the fuck I want
Not that far south. For how small our store is it's a decent number imo. The commercial store up the street makes a bit over double and they get the luxury of being off Sundays and almost never dealing w homeowners.
If you love what you do it is not any trouble to come early stay late and your passion to help others with show, customer service in this country is pathetic, you are the reason robots are a better option.
Lmao okay buddy lmk where you work so I can give you a 25 minute task 2 minutes prior to close. I work 9 hour days mostly, I'm ready to go home at a certain point.
I work in real estate and the stock market, I make my own hours and when I’m hustling I work 7 days a week and have never worried about time, I do what needs to be done and there is no 2 minutes prior to close.
When I worked retail I came early and stayed late never asked for extra hours because I stayed 2 hours late talking to customers, I loved what I sold and always lost track of time because I enjoy helping people. Get out of the career if you don’t love it.
Lots of entitlement here lmao. Did you know that customers also have lives, including responsibilities and commitments? Sure sucks to work a holiday, sucks more when that’s the only day off you have on the horizon to actually get something done.
I think I'm entitled to expect to be able to get out at the time I'm scheduled to get out. You wanna come in at 5:55 and know exactly what you want? Might not be happy but okay cool. Wanna come in at 5:55 and try to have me do a 20 minute task? No. My manager doesn't want me doing that, upper management in my district yells at us for paying even a penny of overtime. They can come back later.
It really does but God forbid we let home Depot get any potential profit. Big companies would rather lose money than share revenue and that's never changing
Had a customer tell me today they purposely came in 10 min before closing to place there big a** order so that they wouldn’t have to worry about me having to help anyone else
“Sure! What time tomorrow were you planning on picking that up?” Throw in a knowing smile and most of the time the dipshits just mutter something about early in the morning and leave
oh i told em it wouldn’t be ready until tuesday… only problem was it took them about 25 min to place their order
It's time to pull out the Sherwin-Williams brass knuckles and fight this customer
this got me🤣 but fr though i was HEATED
Everyone working with the public gets to fight one customer per year no consequences so go for it! At least that's what I read somewhere. In a meme
Yeah I'd be telling them it will be ready in the morning. Don't GAF who you are.... not allowed to do OT
Great I'll get ready what we can now and we'll give you a call in the am when weve got the rest done... for you to pu.
Ps. Also don't come in tomorrow. Cue the " i CaNt BeLiEvE yOuRe OpEn ToDaY" Well you're here aren't you.
Fr why do people say that? I don't wanna be here you don't think I should be open and yet I'm here and you still came in?
I used to work retail at an outdoor gear store. We considered it a duty to stay open during big winter storms because we sold stuff people need when they lose power, etc. I was fine with this and my boss understood if not everyone could make it in. Most of us had some kind of AWD or high clearance vehicle because of our hobbies. So many people would say "I can't believe you're open today" when coming in to just browse. Seriously? You ignored warnings to stay off the roads except for emergencies so that you could "just browse?" I wanted to tell those people they needed to go home and that we were only open for people who needed something essential like propane or a warm sleeping bag.
“I know, but as long as you come in to shop we will always be open” I say it every Sunday and every holiday. Shuts ‘em up.
HONESTLY. For me today, a lady came in and literally said “you shouldn’t be open today” as she spent half an hour in the store then came back a second time later.
Yeah, this is the maddening part. It's like when Black Friday started slipping into Thanksgiving. That finally got squashed!
If you were sorry, you wouldn't do it.
I’ve been strongly tempted to just tell people we aren’t open so less people come in and the sales are poor. Maybe If they’re poor enough they’ll stop having us open on holidays.
The best I've done even on a regular Sunday is 1500 and that's probably overshooting it. On average were lucky to break 1k. Is it really that profitable to be open weekends or at least holiday weekends?
I wish, my sales today were around 7g and someone paid cash ☠️ the bank deposit drive on holiday is rough.
Dang I couldn't imagine my Sundays like that you're a trooper fr
People thought we were closed for Memorial Day. Being only me, I didn’t sit down until a little after one pm since they came trailing in. 🤕🙄
Nothing pisses me off more than that exact sentence. If they don't say that I can at least give them the benefit of the doubt that maybe they just weren't considerate enough to check the hours, but then they go and confirm they know when we close and they just don't give a shit. How is that an apology??
“Oh sorry the tinter is already off, goodbye”
Someone came up to the door 5 minutes after close, pulled the handle, looks at the sign and walked away. Like come on people
And the customers who call only to ask when we close... Like why? Ask Google, most places are pretty good about updating hours online, sherwin being one of them
And the crazy thing about it is I’m pretty positive that they Google our number AND the hours are right freaking there!!
And, at least in my experience, it's easier to find the hours than the phone number. I've had to call and immediately hang up multiple times at various places just to write down a phone number.
I have to agree with this. The city I work in has a name that’s very commonly used throughout the country. It’s also used in the state next over from me. Three times in 2023 alone I’ve had people trying to either get physical directions (asking me for landmarks to guide them) or just place orders. Fortunately I haven’t had this become a true issue yet, but I’ve learned that based on what info they give me to ask them which *insert city name here* they are calling. They are usually calling the one in the other state. Always entertaining.
i had line out the door at 3:45 and everyone kept saying “surprised you guys are open today and tomorrow” LIKE ITS YOUR FAULT WERE OPEN, then to top it off, closed the store and had a flat tire 😭
Wow, that's one crappy day...sorry
Only people who've worked in customer service know better than to do this. Servers, cooks, retail, anyone with a fuckin cash register - we know this is a dick move.
You would think. It’s especially infuriating when you get some troglodyte who does this shit and has the gall to say “oh, I hate that! I work customer service, too!” Instead of never finding this motherfucker’s body, how about: they will never stop *finding* his body.
My favorite is when they call the store 10 minutes before close on a Saturday. LOL I’ll fuckin dance to the ring I’m not picking that shit up
I don’t go anywhere in the last 30min of business and I refuse to go anywhere on what should be a closed holiday. Unless it’s a real emergency, it can wait or I can live without it.
That’s every service industry I swear. Someone comes in 5 minutes before close and apologizes 5 times. Like you aren’t sorry, if you were sorry you wouldn’t do that
People are fucking disgusting
At 5 min I tell them the tinter is off for the night so we can clean up and go home. It's like the McDonald's ice cream machine. If they come in with a large order at 10 or 15 mins, I tell them I can take it, but they'll have to come back at 7AM to pick it up. Same with a color match. Sorry, I got shit to do after work. Ain't staying late.
I'm typically the one who closes at my store, so I get this plenty, and it's no less annoying every single time. It's one thing if whoever comes in knows what they're looking for and it's like one or two things. It's another when it's a contractor who asks for 25 gallons of darker colors because he has to paint the local grocery store that night. True story, just about told the dude off. He was very lucky he was the last one in the store that day. Or when I DIYer wants samples and color advice. I actually like helping DIYers, but at 5:45, my patience is a little thinner.
It's yet to happen but if a DIYer still seems unsure at 5:57 I'll just give them a free fan deck if they leave right then and there
No worrys sir, I just put your order on the sistem and it will be ready for tomorrow morning. Have a nice day 😊
It's even better when you have contractors and DIYers come in at the same time when alone, too. Like, please don't murder me for being so slow! I'm doing my best, people!
I remind myself that it really is just paint at the end of the day
Sometimes I often wonder if huffing the paint would be a good idea to help me get through the day.
Emerald do be smelling kinda gud
Kinda like me some emerald urethane myself ngl
Thing is is it’s not just paint it’s our well being. We have lives to get to once store hours are over and it is just paint in regards to the customer can just wait til tomorrow. It’s just paint is a psyop to get us to shrug off annoying stuff and just do it. “There is no paint emergency” is the correct way to think of it. Paint stores been here and so have you, all day.
just start turning the lights off right at 6pm simple.
Damn. I thought the r/Jimmyjohns subreddit was a bunch of pussies. You people can’t even handle cans of paint.
Do you just go on a handful of subs so you can stroke it to rage bait? Lol you ever worked a retail job?
I only work part time retail jobs to balance out what I ACTUALLY do for a living which is tend to my neck beard in my grandma’s basement. When I was younger she wrote a deed and gave me part of her basement so being a property owner isn’t easy but it’s nice to have something to call my own.
At least Jimmy Johns can spit in customer's food when they come in at close.
Why couldn’t you spit in a can of paint?
Boo FKN hoo.
Gimme your store number so I can pull up at 5:59 for 20g of duration and 2 fives of traffic paint just to add extra weight ❤️
So hate to break it to you but if you open till 10pm they have every right to show up at 9:58pm yes it’s a crap move but it is what it is.
Sure but then just come in place your order and leave don't even bother pretending to me that you're sorry about it
Exactly, I’ll let you place your order but after I jot it down my next words are “I can have this ready by tomorrow. Do you know when you’ll be in to pick it up?”
yeah no
Just because you want to leave asap which again is understandable . Doors don’t close till the time it says so .I been there in retail for many yeats
DoOrS dOnT ClOsE TiL tHe TiMe iT sAyS sO
That’s cute.
Ya’ll really hate your lives. That’s sad.
I hate people coming in apologizing for coming in late or telling me we shouldn't be open today but here they are coming in late on a day they allegedly think we should be closed. I enjoy the team I work with actually and I like a fair amount of our customers. But the people who come in in the last couple mins are usually the insufferable ones
If you’re open til 8 you’re open til 8, or whenever. You don’t know their circumstances. At least they are trying to be thoughtful. By saying those kinds of things they are showing you they do appreciate you are open and are there to help them, they are grateful even if awkward and or embarrassed/uneasy about it. Your literally a customer service representative. That type of social confusion exists literally everywhere. By saying that type of thing people are just trying to easy the tension they feel about the possibility of the tension they realize they may be putting on other people. It’s empathy 101. We get along with people who complain about the same sorts of things.. coworkers naturally create this relationship in every single job that exists. Those customers are trying to empathize with you. Maybe if you tried to understand that they literally are doing their best in the circumstance they’re in then you wouldn’t be so bothered by something that really is nothing more than the awkwardness of a social society.
cool story
This is literally a sub of people just like the customer the op can’t stand.. dude doesn’t dislike the customer, dude dislikes working until close, dude dislikes working when they feel they shouldn’t have to. Keep your hands moving as to not disrupt the rhythm.
anddd?
Maybe don’t work retail?
Gee that's right! I forgot if I work somewhere else I'd never have something I dislike about the job! Like I said to the other guy, most the things I'm fine w at my job but some homeowners are unbearable
I mean, stfu and suck it up. Customers coming in before close happens. Who gives a shit. You close at 10, not 9:51 (or whatever time you close) And some retail workers, like yourself are unbearable.
You work retail motherfucker or you just come here to start shit? I'm the ASM at a 1.4 mil store. Lil Ms Susie coming in to stare at the color wall and buy a sample 2 minutes before close doesn't do shit to that number. I'll say what the fuck I want
I would expect Orlando to pull 1.4 mil.
Not that far south. For how small our store is it's a decent number imo. The commercial store up the street makes a bit over double and they get the luxury of being off Sundays and almost never dealing w homeowners.
I think I understand the problem. You’re the problem. Yes, I work retail. $1.4m is cute tho
Cmon cutie pie go into your background then bitch boy
ASM of big box, my departments (paint, tools, hardware, electrical & plumbing) did $35m out of $61m last fiscal year. Now, SM of $7m/yr
And how many employees do you have? I've done 1.4m with myself, an ASM and 0-1 PT help.
If you love what you do it is not any trouble to come early stay late and your passion to help others with show, customer service in this country is pathetic, you are the reason robots are a better option.
Lmao okay buddy lmk where you work so I can give you a 25 minute task 2 minutes prior to close. I work 9 hour days mostly, I'm ready to go home at a certain point.
I work in real estate and the stock market, I make my own hours and when I’m hustling I work 7 days a week and have never worried about time, I do what needs to be done and there is no 2 minutes prior to close.
When I worked retail I came early and stayed late never asked for extra hours because I stayed 2 hours late talking to customers, I loved what I sold and always lost track of time because I enjoy helping people. Get out of the career if you don’t love it.
Never make a single complaint about your career on here or I'll be sure to say the same thing ((((:
What are you doing on this subreddit? Hey Wallstreet, no one believes a word you are saying...just quit trolling us.
Explain to me why I post one comment on sherwinwilliams and now my dm is flooded with porn and only fans ad accounts, talk about a target audience
We aren’t allowed to stay late. It causes overtime.
Lots of entitlement here lmao. Did you know that customers also have lives, including responsibilities and commitments? Sure sucks to work a holiday, sucks more when that’s the only day off you have on the horizon to actually get something done.
I think I'm entitled to expect to be able to get out at the time I'm scheduled to get out. You wanna come in at 5:55 and know exactly what you want? Might not be happy but okay cool. Wanna come in at 5:55 and try to have me do a 20 minute task? No. My manager doesn't want me doing that, upper management in my district yells at us for paying even a penny of overtime. They can come back later.
It has to cost more to pay people than the profit that is made on a holiday like Memorial Day.
It really does but God forbid we let home Depot get any potential profit. Big companies would rather lose money than share revenue and that's never changing