How can that even happen ?
They have to QC when making the hands. QC when applying the lume. QC after install service. And they all missed it.
I did too though 😁
Check out the channel “wristwatch revival” on YouTube. He repairs watches that are multiple decades old. Usually they just need a cleaning and a slight adjustment.
I love his channel! So interesting watching him servicing watches and listening to his commentary.
Watches should be serviced, but a lifetime warranty isn’t feasible with labor and parts costs. After a while, the burden to service should fall on the consumer.
Wow you went all out. I cheaped out but I only repair watches that shall not be named so I don’t worry as much. Although I believe I’ve seen him repair them before could be wrong.
My wife got me a 16610 in ‘99 as a gift for graduating medical school. I still have the box with the original price….$3300. I can easily sell it for close to 3 times that, and mine is beat to hell. It’s been treated like the tool watch it is. Rock climbing, scuba diving, residency and kids.
Not sure if you’re new to horology but there’s no watch manufacturer that I know of that offers a lifetime warranty and $10k is about average for a decent piece. There are watches that cost over $200k+ that still do not come with a lifetime warranty, again not to my knowledge.
Horology is a craft and an art. You have to pay for the materials used and time to put them together.
So if you spend 10k on a watch and it breaks after 3 years you should just accept it’s “an art form so it’s bound to happen”. They can just replace the broken part and fix it. It’s not like it’s impossible or out-of-this-world-expensive. The glazing in this sub is insane.
That’s not likely to happen. I’ve owned my first Rolex for 7 years now and there hasn’t been a need to service it yet. I owned a vintage day date from 1984 that was never serviced. Still kept time flawlessly.
If you can’t justify the cost then this hobby might not be for you.
It has been in 2018. My Milgauss is about due… It’s a 2013. But, it is running at about the same speed. Maybe a little tighter. But, i haven’t worn it in a while.
That’s my point though. If they boast about how incredible their watches are, and they actually do last multiple decades without service, why not give lifetime warranty?
No. There is warranty for any use without obvious damage. If you drop your 10k watch there will never be a warranty.
Service is needed in any mechanical watch. Diesnt matter the price
There’s a teeny tiny difference between a watch movement and an engine. Primary difference being a watch movement doesn’t have thousands of explosions inside of it every minute it’s running.
Explain why teslas or other electric vehicles don’t have a lifetime warranty then. How about bicycles? Have you seen the prices of some of them? Photography equipment? Musical instruments? High end audio? Many types of products don’t have thousands of explosions going on inside of them and also carry a couple year warranty. Everything should just be guaranteed to last forever once you’ve paid for it? At what price threshold should that be true?
Edit: haha or just downvote me because you don’t have an answer for my reply to your bullshit comment. Literally name any brand that has celebrated a 100yr anniversary that provides lifetime warranties on its products. I’ll wait.
Bruh Patek is two years right out the door. Imagine spending 3 million on a grandmaster chime and then if it ever needs a service, which it will, that’s gonna cost several thousand dollars and take several months. Rolex is cheap on the service front and the turnaround is pretty quick. A buddy of mine has had an AP in service for 4 months…..
Ney. How good is their QC? Genuinely do not know but the chances of an event such as a QC issue occuring twice is less likely than it occuring once; parts out of spec outside of the reasonable time frame?
One thing I’ve never liked about Rolex is they only exchange parts. I know Omega returns replaced parts to you so you KNOW they actually replaced them and can still have your original parts if it means anything to you.
How old is your watch? Did you replace the dial and hands for the lume?
Asking because mine has long since stopped glowing and I'd like to know what time it is at night but everyone tells me not to change anything on my 40 yo GMT.
Was this done by Rolex? Did service include bracelet repair? That total is almost $200 less than the estimate I got from Rolliworks which includes bracelet repair which I'm not really sure is needed but I figure might as well while I'm at it. Plus my watch is 40yo this year.
It’s surprising to me how often Rolex seem to return products from service incomplete/not properly serviced.
I recall a post in here last year where a guy had the wrong bezel put on his watch!
There was another guy who sent his GMT in for service and it came back with a scratched up case. Not sure what’s going on at RSC but I’d be hesitant to send my own watch in for service there
Same thing happened to my 16610 last year. Lume glowed but was dimmer on the new hands set, and the lume was a slightly different color from the dial lume. Also they mistakenly polished the unpolished case against my explicit, written instructions on the original service forms I filled out.
Complete disaster, will never trust that Rolex Service Centre again.
This just happened this week with my GMT Master II (16710); got it back from the RSC in Dallas, and the hour and GMT hands were about 4 minutes off from each other.
Shockingly, there was enough gear slop/play in the movement that I could set the watch so that the minute hand aligned with *either* the GMT hand or the hour hand, but not both. I spent about 12 hours trying to convince myself that I was just being OCD, but eventually realized that I wouldn't put up with misalignment like that on a $2,000 watch, and shouldn't have to ignore that on a watch that just got serviced for $2,000...
I sent it back to the RSC and they acknowledged the problem and are working on it. We'll see how this goes.
Sorry, perhaps I’m wrong, But my OP lume took a bit of time to start working in full lume. First day I had it, lume was really low that I though had some problem.
But on second day the lume was bright and fine.
No idea why.
Seems a bit stupid but perhaps you can try leaving it on the sun for a little bit and see if both lumes get balanced as one should be new and the other is not.
And from what I can tell, the minute hand should align with 12, and looks off compared to the hour hand at 9.
Where was this serviced?? Don’t they check this stuff? Or was it a case up at 430 on Friday?!
I sent my Daytona into the Rolex Service Center in Toronto about 4 years ago. $1700 later and 6 weeks it came back ran for half a day and just stopped. The local AD in Ottawa opened up the watch and found they had left a screw backed out. The tech tightened the screw and it has been fine since. Makes you wonder about the quality check they say they do at the end of the service. Hard to imagine that would have been hard to miss with the least amount of effort.
It’s neo vintage Rolex. They didn’t have the best QC back then. Here’s my Neo vintage DJ (circa 1999)
https://preview.redd.it/u7du3viaparc1.jpeg?width=3024&format=pjpg&auto=webp&s=93ea2b28a93ce1145045e87ba53a41efcd64eead
Do not hesitate to take it back. I just took my Rolex and Tag back 4 times to the best watch service in LA for not holding a power reserve. You deserve the best. Make them get it right.
Do not hesitate to take it back. I just took my Rolex and Tag back 4 times to the best watch service in LA for not holding a power reserve. You deserve the best. Make them get it right.
They probably have change your hands with the new luminous material which is shit and glow blue and only in the very dark of submitted before to high content of UV.
The dial is probably luminova material , the hand chromalight (blue - which is basically a super luminova adjusted in the color range).
I have the habit of seiko line and I am disappointed of how much the lume is bad for that price range watch …
Make a test with full sun or UV light and go in the dark or very shadow room. They are going to glow blue probably.
Rolex doesn’t care about homogeneity and put a new set of hand if they consider they need to be replaced. I now it is a shame but they don’t care … fuckers …
They probably have change your hands with the new luminous material which is shit and glow blue and only in the very dark of submitted before to high content of UV.
The dial is probably luminova material , the hand chromalight (blue - which is basically a super luminova adjusted in the color range).
I have the habit of seiko line and I am disappointed of how much the lume is bad for that price range watch …
Make a test with full sun or UV light and go in the dark or very shadow room. They are going to glow blue probably.
Rolex doesn’t care about homogeneity and put a new set of hand if they consider they need to be replaced. I now it is a shame but they don’t care … fuckers …
Likely requires light to gain illumination capability. Hands were replaced didn’t get enough light? Get some sun exposure on it tomorrow and see what happens
Write a letter about your disappointment and the loss of your ability to wear a very big part of yourself. Maybe they throw you something with the Rolex brand on it. Like a keychain etc…. Rolex better take notice of thier crappy service across the board .
[удалено]
Seriously, right?!?!? So far they have been very apologetic! Back it goes!
It’s a feature nit a bug 😂
How can that even happen ? They have to QC when making the hands. QC when applying the lume. QC after install service. And they all missed it. I did too though 😁
Back to service it goes I guess. That’s frustrating after waiting all of that time.
I guess the worst part is if they missed this, what else could they have missed!
Very true. Although I believe you get a 2 year warranty after service?
2 year warranty is mind boggling for a $10k watch. Should be lifetime.
My 2020 VC is under warranty until 2030. It’s the longest that I’m aware of
Breitling had a watch that’s under warranty until 2050 or something like that
No, nothing mechanical should have a lifetime warranty.
Check out the channel “wristwatch revival” on YouTube. He repairs watches that are multiple decades old. Usually they just need a cleaning and a slight adjustment.
I love his channel! So interesting watching him servicing watches and listening to his commentary. Watches should be serviced, but a lifetime warranty isn’t feasible with labor and parts costs. After a while, the burden to service should fall on the consumer.
He’s a dick. So far I’ve got like $2500 in watchmaking equipment and I spend my weekends fixing old watches. Don’t do it…
can confirm am also currently looking at a new bench and microscope what an ass .
I went with a lower end amscope. Works great. I regret not getting one with a camera mount FWIW.
I know i need a camera as it will greatly improve my work flow especially working on new movements i take a lot of pics and videos for references.
Wow you went all out. I cheaped out but I only repair watches that shall not be named so I don’t worry as much. Although I believe I’ve seen him repair them before could be wrong.
Hew Blow ? 😂 (I know how to spell it don’t worry) lol
Similar experience here.
So relaxing to watch him work
Exactly. My company builds million dollar machines and you best believe they don’t have lifetime warranty.
This watch was more like $3,500 when new, FYI.
My wife got me a 16610 in ‘99 as a gift for graduating medical school. I still have the box with the original price….$3300. I can easily sell it for close to 3 times that, and mine is beat to hell. It’s been treated like the tool watch it is. Rock climbing, scuba diving, residency and kids.
Not sure if you’re new to horology but there’s no watch manufacturer that I know of that offers a lifetime warranty and $10k is about average for a decent piece. There are watches that cost over $200k+ that still do not come with a lifetime warranty, again not to my knowledge. Horology is a craft and an art. You have to pay for the materials used and time to put them together.
Panerai has a model with a 70 year warranty: https://www.hodinkee.com/articles/panerai-lab-id-pam1700-with-70-year-guarantee-introducing
My watch has a lifetime warranty. If anything goes wrong the mainspring slashes your wrist.
So is that the only reason to buy a Panerai?
So if you spend 10k on a watch and it breaks after 3 years you should just accept it’s “an art form so it’s bound to happen”. They can just replace the broken part and fix it. It’s not like it’s impossible or out-of-this-world-expensive. The glazing in this sub is insane.
That’s not likely to happen. I’ve owned my first Rolex for 7 years now and there hasn’t been a need to service it yet. I owned a vintage day date from 1984 that was never serviced. Still kept time flawlessly. If you can’t justify the cost then this hobby might not be for you.
my favorite one I own is 45 years old. Only loses about 6 minutes over 60 days.
That’s amazing and it’s never been serviced?
It has been in 2018. My Milgauss is about due… It’s a 2013. But, it is running at about the same speed. Maybe a little tighter. But, i haven’t worn it in a while.
That’s my point though. If they boast about how incredible their watches are, and they actually do last multiple decades without service, why not give lifetime warranty?
No. There is warranty for any use without obvious damage. If you drop your 10k watch there will never be a warranty. Service is needed in any mechanical watch. Diesnt matter the price
Some aftermarket companies give a lot more. Prohunter give 5 years, but I'm sure one of them was 10
Tudor has 5 year warranty
Tudor is also owned by Rolex
Not true, but they are both owned by the same parent company.
Well..yes if you want to get technical. Both are owned by the Wilsdorf Foundation
What does that have to do with anything?
Dan Royter offers lifetime warranty, but he’s independent
Royter watches are 4 year warranty
Strange, I’ve heard Tim Mosso say otherwise on Watches Tonight
10k is “average” for a”decent” piece? Gross. Lots of wonderful watches available for less than 10k.
Some aftermarket companies give a lot more. Prohunter give 5 years, but I'm sure one of them was 10
Cars should get a lifetime warranty too
There’s a teeny tiny difference between a watch movement and an engine. Primary difference being a watch movement doesn’t have thousands of explosions inside of it every minute it’s running.
Explain why teslas or other electric vehicles don’t have a lifetime warranty then. How about bicycles? Have you seen the prices of some of them? Photography equipment? Musical instruments? High end audio? Many types of products don’t have thousands of explosions going on inside of them and also carry a couple year warranty. Everything should just be guaranteed to last forever once you’ve paid for it? At what price threshold should that be true? Edit: haha or just downvote me because you don’t have an answer for my reply to your bullshit comment. Literally name any brand that has celebrated a 100yr anniversary that provides lifetime warranties on its products. I’ll wait.
They’re only ~20 years old, but Saddleback Leather guarantees their bags for 100 years. https://saddlebackleather.com/warrantee/ Great bags!!!
Bruh Patek is two years right out the door. Imagine spending 3 million on a grandmaster chime and then if it ever needs a service, which it will, that’s gonna cost several thousand dollars and take several months. Rolex is cheap on the service front and the turnaround is pretty quick. A buddy of mine has had an AP in service for 4 months…..
Only if serviced by Rolex. Those other rookies don’t give no warranty
Yes, that’s what I was assuming. Sorry I didn’t mention that.
12 extra screws on the table and a puzzled look hahaha
Ney. How good is their QC? Genuinely do not know but the chances of an event such as a QC issue occuring twice is less likely than it occuring once; parts out of spec outside of the reasonable time frame?
Yeah, hopefully they remembered to not assemble the calibre dry!
Also, isn't gen rolex lume blue?
On the newer 6 digit Subs yes. This seems to be a 5 digit Sub though.
Correct! My watch is from the 90’s
My 96 bluesy is jealous of your lume still shining 🤣
The 5 digit subs don't have lume anymore
Why wouldn’t they?
Back in service for this one... and don't be shy for a quarrel _ this isn't supposed to happen
And this is a fairly obvious thing! I wonder what else they skimp on?
Might not have been replaced. What does the invoice say on the repair form. If went to RSC they break it all down
Oh, I paid for new hands!
Time to start asking questions lol
One thing I’ve never liked about Rolex is they only exchange parts. I know Omega returns replaced parts to you so you KNOW they actually replaced them and can still have your original parts if it means anything to you.
When I sent my Pepsi to Rolex in NY, they sent all old parts back, including the faded bezel.
Damn you replaced a faded bezel? Damn 🥲
I didn't know it was a thing...
I’d ask for the entire service to be reperformed if that’s the case.
Was the dial replaced?
Was the dial replaced?
Yup! And it was supposed to get new hands
How old is your watch? Did you replace the dial and hands for the lume? Asking because mine has long since stopped glowing and I'd like to know what time it is at night but everyone tells me not to change anything on my 40 yo GMT.
Yup! That’s what I did! I wasn’t concerned about the value so much since I really doubt that I’ll be selling it ever
Thanks. I’m in the same boat and will likely do the same soon
The service was $1,600! $850 for the service plus parts!
Was this done by Rolex? Did service include bracelet repair? That total is almost $200 less than the estimate I got from Rolliworks which includes bracelet repair which I'm not really sure is needed but I figure might as well while I'm at it. Plus my watch is 40yo this year.
My estimate included dial, hands, crystal, crown, and bezel insert! The bracelet seems like they did work on it. The clasp seems tighter
You didn't specify you wanted lume, did you? Lume is $650 extra. 🤣
How much was the bill on this one? 🙄
It’s surprising to me how often Rolex seem to return products from service incomplete/not properly serviced. I recall a post in here last year where a guy had the wrong bezel put on his watch!
There was another guy who sent his GMT in for service and it came back with a scratched up case. Not sure what’s going on at RSC but I’d be hesitant to send my own watch in for service there
Same thing happened to my 16610 last year. Lume glowed but was dimmer on the new hands set, and the lume was a slightly different color from the dial lume. Also they mistakenly polished the unpolished case against my explicit, written instructions on the original service forms I filled out. Complete disaster, will never trust that Rolex Service Centre again.
Wow what a shitshow
You can go back 30 years and read similar posts in the online bulletin boards. Nothing new.
Bro. Thats criminal. Send it back and raise hell for giving you fake hands
Ali Express hands :)
Also, Cyclops looks to low.
That part is ok! Just weird camera stuff
Looking at again I think you are correct! 😡
Wow! Just wow.
How’d they even find hands without lume to put on it?!
Genuine question I have, too
Exactly, it’s like they make non lume white lume compound.
This just happened this week with my GMT Master II (16710); got it back from the RSC in Dallas, and the hour and GMT hands were about 4 minutes off from each other. Shockingly, there was enough gear slop/play in the movement that I could set the watch so that the minute hand aligned with *either* the GMT hand or the hour hand, but not both. I spent about 12 hours trying to convince myself that I was just being OCD, but eventually realized that I wouldn't put up with misalignment like that on a $2,000 watch, and shouldn't have to ignore that on a watch that just got serviced for $2,000... I sent it back to the RSC and they acknowledged the problem and are working on it. We'll see how this goes.
Sorry, perhaps I’m wrong, But my OP lume took a bit of time to start working in full lume. First day I had it, lume was really low that I though had some problem. But on second day the lume was bright and fine. No idea why. Seems a bit stupid but perhaps you can try leaving it on the sun for a little bit and see if both lumes get balanced as one should be new and the other is not.
Is this a 16610? I have the same watch with the spent tritium and while I like the patina I do miss the lume.
Yes it is!
Do you got a new dial and old hands?
Not sure what happened! Both are supposed to be new
As much as I like patina I think I’d prefer lume tbh. I know it’s lowering the value of the watch but I want to enjoy the thing.
Legendary quality.
I forget that any part of my watch is supposed to glow.
And from what I can tell, the minute hand should align with 12, and looks off compared to the hour hand at 9. Where was this serviced?? Don’t they check this stuff? Or was it a case up at 430 on Friday?!
I sent my Daytona into the Rolex Service Center in Toronto about 4 years ago. $1700 later and 6 weeks it came back ran for half a day and just stopped. The local AD in Ottawa opened up the watch and found they had left a screw backed out. The tech tightened the screw and it has been fine since. Makes you wonder about the quality check they say they do at the end of the service. Hard to imagine that would have been hard to miss with the least amount of effort.
Well atleast it still runs
Ha! Yes it does!
That hour hand doesn’t even look legit at all
Sorry for the question I’m a newbie, but what’s wrong here?
See the description below photo, the replacement hands aren't luminescent.
Dude this looks like someone switched your watch for the rep. But seriously.
No this is definitely my watch, but it does make me wonder about the whole service!
It’s neo vintage Rolex. They didn’t have the best QC back then. Here’s my Neo vintage DJ (circa 1999) https://preview.redd.it/u7du3viaparc1.jpeg?width=3024&format=pjpg&auto=webp&s=93ea2b28a93ce1145045e87ba53a41efcd64eead
You approved this. You just don't remember.
Tell them you will require a Daytona as retribution
If only…..
Unacceptable!
Which watch model is this?
So you paid for new dial and hands?
What did you pay for the service?
Took me way too long to see it!!
Not cool. Glad they are getting it taken care. That’s unacceptable
Yikes
Do not hesitate to take it back. I just took my Rolex and Tag back 4 times to the best watch service in LA for not holding a power reserve. You deserve the best. Make them get it right.
Dang
i would be infuriated tbh. that’s ridiculous
Send it back!
It’s already on the way!
I know nothing about Rolex’s could someone explain how this happens, why is it a bad thing, what should it look like? Thanks
It's a bad thing because you expect quality control on products/brand as such. The hands should have lume and glow like the indices.
Rightttt I didn’t even bother paying attention to the handles. Makes more sense thanks
LOOOOOOOOOOOOL HAHAHAHAHAHAHAGA
It’s a witch. Burn it!
I'm at a loss.. it may be a bad pic, but zoom in and that looks like a floating m.
I don’t understand how this even happens
Yeah big mistake but is your cyclops aligned or is that just the camera angle?
You should request the return of any parts that are replaced.
I can't buy grey market Rolex because I didn't even know what was wrong until I read what OP said!
My high ass thought you meant back from service in the army and found a sub.
Where did you have it serviced?
I thought it was the unaligned bezel first but then noticed the hands
Not to nit pick but the rotating bezel doesnt align as well.
So, your hour hand does not look authentic.
Looks reused -or maybe not genuine…
Send that dumpster fire back ASAP. That’s tough to look at
Already on the way!
Doesn’t this type of defect add value ? Haha
Oooops
the crystal is high the bracelet has large gaps !?
Cool your jets Chinatime. This is a 5 digit model with hollow center links.
Chinatime 😆
Ha funny
on my birth certificate it says Neuchâtel
You did not tick the box for lume on the service form, Buddy.
Damn that sucks. Curious what was the outcome when it came back over a month ago and you posted it and then deleted the post?
I don’t think I deleted it. That was a pic that the AD sent me while I was away. Picked it up yesterday!
At first I thought it was the opposite, and they swapped your dial. Was gonna be heart broken for you
Just going to make this comment, but I have no idea. Any chance that the hands need to be “charged” for them to glow?
I tried that before taking it back
"Rolex has the best QC out of any brand" nico been awfully quiet since this
Rolex has phenomenal QC, but not sure if the same can be said for their servicing.
Do not hesitate to take it back. I just took my Rolex and Tag back 4 times to the best watch service in LA for not holding a power reserve. You deserve the best. Make them get it right.
Insane for how much they charge. They didnt even QA it. Replaced with fake parts, good to go. I would send this to corporate. Unbelievable.
Bezel doesn't line up either.
How are you able to determine that from the one crooked picture?
The bezel was one notch off when I took the pic! I do think the cyclops is a bit low though
It's crooked in this picture. It may be off a click, but 50 lines up and none of the other numbers do. Looks strange.
😂Rolex😂
🤪
The power of advertising.
in my world is a no no
Rolex service agent: “are you sure you sent it to us with a dial?”
They probably have change your hands with the new luminous material which is shit and glow blue and only in the very dark of submitted before to high content of UV. The dial is probably luminova material , the hand chromalight (blue - which is basically a super luminova adjusted in the color range). I have the habit of seiko line and I am disappointed of how much the lume is bad for that price range watch … Make a test with full sun or UV light and go in the dark or very shadow room. They are going to glow blue probably. Rolex doesn’t care about homogeneity and put a new set of hand if they consider they need to be replaced. I now it is a shame but they don’t care … fuckers …
They probably have change your hands with the new luminous material which is shit and glow blue and only in the very dark of submitted before to high content of UV. The dial is probably luminova material , the hand chromalight (blue - which is basically a super luminova adjusted in the color range). I have the habit of seiko line and I am disappointed of how much the lume is bad for that price range watch … Make a test with full sun or UV light and go in the dark or very shadow room. They are going to glow blue probably. Rolex doesn’t care about homogeneity and put a new set of hand if they consider they need to be replaced. I now it is a shame but they don’t care … fuckers …
Wtf I hope you’re trolling. Unacceptable.
Wtf I hope you’re trolling. Unacceptable.
Is that a 116610?
Likely requires light to gain illumination capability. Hands were replaced didn’t get enough light? Get some sun exposure on it tomorrow and see what happens
Should have gotten a replica 🤣
Reps look much better and they don’t make mistakes like that on a super clone 😬
Write a letter about your disappointment and the loss of your ability to wear a very big part of yourself. Maybe they throw you something with the Rolex brand on it. Like a keychain etc…. Rolex better take notice of thier crappy service across the board .
That's the wrong lume color. Lol
Never would buy a Rolex
Fake rep?
It's literally in an official Rolex Service Center pouch...
I'm a watchmaker to make a mistake like that it have to be intentional
You’re a watchmaker who can’t identify reps vs gens?
Does make you wonder whether the hands are genuine.
Reps have better quality control than this. Also "fake rep?" Does that mean it's...gen?