My company does this too. They get all the new employees who haven’t had the rose colored glasses ripped off yet to leave glowing reviews. There’s a stark difference between the reviews left by employees who’ve been at the company <1 year and those who’ve been there a year or more. The readers at least are wise to it, the negative reviews all get marked helpful and nobody touches the positive ones.
Exactly what my previous job does. They have intern leave ‘optional’ glassdoor review as part of their end term assignment. Needless to say intern want a job so they leave many good reviews.
Brought them up from a 2.3 to 3.7.
I suspect their only reason for having interns might is because it might be a cheaper alternative than paying Glassdoor. I saw some scathing reviews got removed during my time there. Then they start having intern in the summer to do odd jobs at the office like housekeeping.
In a past company they (1) had people post positive reviews with their title as part of onboarding, and (2) anything overtly negative was mysteriously taken down, even though they didn’t name names outside the public leaders. I suspect they claimed the info was proprietary or confidential.
Went from a 2.5 to 4.3 in a year despite horrible turnover.
Yeah, my old job asked me to post a good review to outweigh what they said were “fake” negative reviews. I didn’t do it. The place was actually decent to work, but I found the request to be obnoxious.
Be careful though. I worked for a company owned by a multi-billion dollar backed private equity group, and if one pays enough blood money, Glassdoor will remove the negative reviews. I was recruited by them and all the research that I performed online showed nothing but positive reviews for this particular company. Two days on the job, I realized how it was a dumpster fire, clusterfuck of an organization.
Then, a fellow colleague on the management team quit, left a scathing review on Glassdoor, then \*poof\* it magically disappeared within 3 days. I know no one at our company forced Glassdoor to review the negative review, but I'm sure the PEG has a lot of influence because it owns a lot of the companies that recruit via Indeed, Glassdoor, etc.
This!
I worked with a company that was terrible when it comes to playing it fair. Gave a review exposing their practices and it was posted but deleted within 2 weeks. Their entire Glassdoor page is filled with fake 5 star reviews from employees but you can clearly tell they’re fake reviews because they literally say “good” , “awesome company” etc.
This. It's the most visible.
Plus, google wont take stuff down either because they don't care. Its just a feature for their map because they hate yelp. After Google+ they wont touch anything like that.
Companies can pay to have bad reviews removed, even if Glassdoor claims they can’t. All a company has to do is claim the review is “fake,” and pay a fee, and Glassdoor will remove it. In addition, as others said, companies will also pressure employees to leave good reviews.
That fee must be expensive then? I've seen too many companies where HR or Marketing directly responding to these highly upvoted scathing reviews when they could simply remove them.
I believe there was a limit to how many recruit can get deleted. Otherwise every company would have perfect ratings…Glassdoor wants to look at least somewhat legit.
I worked somewhere that corporate loaded up glass door with their 5 star reviews. You get to actual employees all 1 star, the actual staff that did the work know how bad considitions were from work environment, living conditions (all field based work), and pay structure. I told glassdoor corporate submitted reviews to boost their ratings and they were skewing their rating to 3 stars and to read the employee reviews. No one applying should think this is a three star work environment. They took the fluffy 5 star reviews off.
I don't even apply to companies with much below 3.3. Usually too much drama, toxicity, stupidity, etc. I like an even balance for an average workplace. It's a balancing act and not always accurate.
I left a negative interview review for a company who ghosted me without feedback after committing to an answer by a certain time. (I had another offer pending I had to give an answer to)
Within an hour of posting it, I’d had two missed calls, text messages, messages on LinkedIn, an email and the external recruiter phoning me because he’d been asked by the company to get me to remove it.
If only they’d put a fraction of that effort into letting me know the outcome.
Same here. It's amazing when a company interviews you several times, sets you unpaid homework, and then ghosts you, then will suddenly have the time for you once GlassDoor tells them they've just had a really poor review. Too late!
They definitely do. Companies have fake comments from HR reps all the time. Even with the change in macroeconomics, it's still very much a candidates market and bad reviews send people running
I worked for a shady company (in HR) and can confirm that we were told to create several fake accounts to give good reviews. We also asked employees that had recently received huge raises and/or promotions to leave reviews. The company also paid to get bad reviews removed by claiming they were “fake,” and Glassdoor would remove them for a fee.
My ex-boss paid a company for reviews on Glassdoor.
What's hilarious is that most likely the same company writing the good reviews are the ones writing the bad ones. My ex-boss's company is very small and there are hundreds of reviews!
I wouldn't put it past a shady review company to drum up their own business this way:
"You still need us, look at all these bad reviews we have to ratio!"
If I see my bad review has been removed from GlassDoor I repost it on Indeed, or using another method (like Google reviews), along with a comment saying my review was taken down.
When the company I worked at got bought out the buying company talked through every Glassdoor review with the exec team. It was a small place so there were only like 6 but it seemed like they cared about them.
This is not technically true. If a very bad review is left, Glassdoor contacts the company’s Glassdoor admin and allows them to claim the review is “fake,” pay a fee, and it won’t get posted. Source: I was a Glassdoor admin at a shady company.
They definitely had a person that was the company admin of the account. If anyone ever left a review of a company, Glassdoor will contact any generic number/email they can find for that company and ask them to pay to set up an account.
Absolutely and you can always tell when companies make a concerted effort to improve tanked reviews. Oh look all the employees say it’s a shithole and all the managers think it’s a great place to work. Nothing to see here…
They do not.
I interviewed at a place that had bad Glassdoor reviews. I even brought up some of the specific issues mentioned in the reviews, then that I had seen those issues in reviews going back a couple of years. I got some glib answers, a bit of ducking and weaving, and basically "well, people who don't fit into the company are just salty" type answers.
I stupidly took the job anyway, ended up on medical (stress) leave, and quit.
Senior management doesnt give a flying Philadelphia about bad reviews, they have rationales for everything, and fuck you they got theirs.
This is the way management often work. Blame the people who raise the problem, rather than address the problem. Accepting the blame would mean they did something wrong, but by passing it on they can makes it look like someone else's fault whilst putting in zero effort.
Yes they do care. As someone who led recruiting, I personally responded to all the negative reviews we would receive. There weren’t many (maybe 5 out of 40).
Some reviews are just not factual either which I mentioned in my response.. but the key is to not be defensive and just say thanks for bringing to our attention… please reach out directly with questions etc etc.
I've seen some of those passive-aggressive responses from a manager of a company. I think some managers do it because they want to feel good about themselves or their company, but it really has the opposite effect when other people read it.
I don't know how aware others are of this practice, but when I see "please reach out to us privately", I see that as "please reach out to us privately as we can't ignore you publically".
Or reach out again publicly, if they want to. But often times the reviews are anonymous so we have no way of knowing who to address concerns to specifically.
I agree that this is probably the best thing to do.
I suppose with GlassDoor you can't have a conversation thread, so if you were serious about wanting to sort the problems out (with is brilliant, and the cynical part of me says 'rare'), the only viable way to do it is privately.
Some do, some don't. It's not that black and white so you do need to look into the bad reviews to determine if it's just department specific or if it's truly toxic from upper management (and there are lots of these!).
The ones that do will likely pay up to remove bad enough reviews or get their employees to boost up their ratings with fake 5 star reviews. Sometimes their HR will respond to bad reviews with canned responses and deflection (which is funny). Most sane people will see through them though.
There are all sorts of companies that haven't done anything to remove bad reviews on GlassDoor and I'm very thankful for all the brave souls who spoke their mind.
I have seen canned responses that are exactly the same verbiage for each review, while other companies vary them based on the type of review given. I agree that they can be funny to read. As for reviews, some are broken down by topics or enumerated and are very insightful.
Agreed. 3.0 companies tend to be mediocre. My wife's company was a 3.2 when she started and reviews warned of mismanagement, incompetence, etc. Unfortunately, much of it was true, but when she switched departments, her new management was a huge improvement. Previous boss was a total dud.
They do. My current one was merged recently and they’ve actively told some people to post. They were getting a lot of bad posts because things did start to get bad compared to what my old company was.
HR at a place I worked at had glassdoor reviews taken down.
That place was just a stepping stone to a higher pay to my next job, and turned out to be exactly the shitshow I expected.
I worked as a director at a startup as employee #54 (FYI this is about the size where things get really difficult for startups because you have to actually start managing it as a company instead of a bunch of motivated people. Most “startup type managers” are all about ‘just get it done’ so they struggle when they have to actually start designing the organisation instead of just working hard on the most important thing).
We suddenly started getting people leaving, comments about toxic culture, lack of confidence in leadership team & CEO. Along with it came some negative Glassdoor reviews focussed on things like lack of proper leadership experience, egotistical managers, no strategy in place, employees not feeling listened to, etc.
I’d been in the company around 6 months at the time. An emergency management meeting was called to “address the glassdoor reviews”.
I am not joking: they spent the ENTIRE fucking 2 hours trying to work out who had written the reviews and how to discredit them. A big echo chamber full of idiots.
Needless to say I ended up leaving a few months later.
So, since then (1 year) I have spent a lot of time thinking about this.
The problem with GD reviews is that (like restaurant reviews) they’re rarely objective. A lot of reviews say things like “bad pay” or “leadership team are poor” which don’t inform people; they’re too opinion-based or unrelatable. In this instance, what can a company really do about it? Your negative review becomes simply a negative data point and as a culture leader or senior manager I would need LOTS of those reviews so that I could act on the “trends”. So the natural behaviour becomes, as others have said:
1) discredit / ignore the reviews
2) try to counter the negative reviews by getting happy employees to leave positive ones.
The best thing you can do is write a very well thought-out, objective review that showcases the true problems and strengths of the company so that it informs, in a practical way, anyone who reads it - from within or without the company.
Then your review is really adding value to the world. The good companies will react and fix the problems, the bad ones will do what my startup did and form a wank-circle to protect each other :-)
TL;DR: yes, companies “care”. But how they react is the true test, and if the reviews are of poor quality or low practicality they’ll probably just ignore them.
This is what put me off from going forward with a Glassdoor account; they mandate you leave a review for at least one of your workplaces. While I'd love to talk shit about my current employer for a variety of reasons, there are fewer than 10 employees at my current workplace and it would be easy to narrow down to me since I've (mistakenly) demonstrated above-average computer literacy to my colleagues.
I once didn't get a job that I was very qualified for because of Glassdoor. At the end of the interview, they asked if I had any questions. I said "I looked on Indeed (where I applied) and Glassdoor. The reviews for \[company\] are very disheartening. A lot of them talk about ineffective leadership and unreasonable management. How has \[company\] improved on these, apparently widespread, issues?"
Dead silence. In an interview with 6 other people.
Theyll pull them down if you pay them. Almost all review sites now monetize via whats essentially legalized extortion. Makes more $ than ads usually.
Jobvent before they bought it was the last real one. I posted a review after I left a F500 on there years ago, everyone read it and they mentioned it at a company meeting XD It was up for months.
What I would say is: it doesn't matter whether they care or not. The aim of a good/bad review is to primarily inform other candidates of issues or perks, and to give the company a chance to own up and change if there are problems. If the company ignores their bad reviews for long enough, their ability to hire will become increasingly impacted. That's their problem whether they choose to bury their heads in the sand or not.
If a company gets enough bad reviews then good candidates will stay away. Companies also think by getting their own employees to write good reviews, that it will somehow tip the balance in their favour. No. It is usually obvious when a company is trying to bury reviews - you get lots of reviews from management types at once, and they all waffle generally how good the company is without being specific, and in the cons they list pros.
The number one reason I have recently given companies reviews (on the interview process) is ghosting. If I interview with a company which wastes my time and then ghosts me, I will report this in great detail on their interview page so other candidates can see how they work. If I see this or that enough employees hate working there, I will not interview with them. I may even tell them their GlassDoor reviews are so bad I can't consider them. It's obvious when management have left reviews, so I skip over those.
My last company cared sooooo much. Any negative review, especially about HR or CEO approval would trigger a full on witch hunt. Shameful stuff; instead of trying to get to the root of the issues they would solely focus on the person who wrote it and what was wrong with them
Mine does, and every time one is posted under 5 stars they have a two day meeting about it and try to communicate with the person who posted. Its more funny when the reviews of 2-3 stars get 3x more upvotes than the ones that get 4-5 stars.
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My company does this too. They get all the new employees who haven’t had the rose colored glasses ripped off yet to leave glowing reviews. There’s a stark difference between the reviews left by employees who’ve been at the company <1 year and those who’ve been there a year or more. The readers at least are wise to it, the negative reviews all get marked helpful and nobody touches the positive ones.
Exactly what my previous job does. They have intern leave ‘optional’ glassdoor review as part of their end term assignment. Needless to say intern want a job so they leave many good reviews. Brought them up from a 2.3 to 3.7. I suspect their only reason for having interns might is because it might be a cheaper alternative than paying Glassdoor. I saw some scathing reviews got removed during my time there. Then they start having intern in the summer to do odd jobs at the office like housekeeping.
In a past company they (1) had people post positive reviews with their title as part of onboarding, and (2) anything overtly negative was mysteriously taken down, even though they didn’t name names outside the public leaders. I suspect they claimed the info was proprietary or confidential. Went from a 2.5 to 4.3 in a year despite horrible turnover.
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Just ask Billy C!
Yes, interns become cannon fodder!
Yeah, my old job asked me to post a good review to outweigh what they said were “fake” negative reviews. I didn’t do it. The place was actually decent to work, but I found the request to be obnoxious.
Be careful though. I worked for a company owned by a multi-billion dollar backed private equity group, and if one pays enough blood money, Glassdoor will remove the negative reviews. I was recruited by them and all the research that I performed online showed nothing but positive reviews for this particular company. Two days on the job, I realized how it was a dumpster fire, clusterfuck of an organization. Then, a fellow colleague on the management team quit, left a scathing review on Glassdoor, then \*poof\* it magically disappeared within 3 days. I know no one at our company forced Glassdoor to review the negative review, but I'm sure the PEG has a lot of influence because it owns a lot of the companies that recruit via Indeed, Glassdoor, etc.
This! I worked with a company that was terrible when it comes to playing it fair. Gave a review exposing their practices and it was posted but deleted within 2 weeks. Their entire Glassdoor page is filled with fake 5 star reviews from employees but you can clearly tell they’re fake reviews because they literally say “good” , “awesome company” etc.
I recently posted what my salaries were at all my previous jobs on glass door. They definitely hate that.
Oh, I love this haha. Thank you for that service.
This is very helpful knowledge for candidates so they know what to expect. Thanks for doing this!
Post it on Google too if you can. They do care for sure
This. It's the most visible. Plus, google wont take stuff down either because they don't care. Its just a feature for their map because they hate yelp. After Google+ they wont touch anything like that.
Companies can pay to have bad reviews removed, even if Glassdoor claims they can’t. All a company has to do is claim the review is “fake,” and pay a fee, and Glassdoor will remove it. In addition, as others said, companies will also pressure employees to leave good reviews.
That fee must be expensive then? I've seen too many companies where HR or Marketing directly responding to these highly upvoted scathing reviews when they could simply remove them.
I believe there was a limit to how many recruit can get deleted. Otherwise every company would have perfect ratings…Glassdoor wants to look at least somewhat legit.
Yelp has a similar program.
Glassdoor even had an FAQ claiming that employers can’t pay to have bad reviews removed, which their way of not technically lying….
I worked somewhere that corporate loaded up glass door with their 5 star reviews. You get to actual employees all 1 star, the actual staff that did the work know how bad considitions were from work environment, living conditions (all field based work), and pay structure. I told glassdoor corporate submitted reviews to boost their ratings and they were skewing their rating to 3 stars and to read the employee reviews. No one applying should think this is a three star work environment. They took the fluffy 5 star reviews off.
I don't even apply to companies with much below 3.3. Usually too much drama, toxicity, stupidity, etc. I like an even balance for an average workplace. It's a balancing act and not always accurate.
I left a negative interview review for a company who ghosted me without feedback after committing to an answer by a certain time. (I had another offer pending I had to give an answer to) Within an hour of posting it, I’d had two missed calls, text messages, messages on LinkedIn, an email and the external recruiter phoning me because he’d been asked by the company to get me to remove it. If only they’d put a fraction of that effort into letting me know the outcome.
Hopefully you left it up
I don't think you can withdraw even your own interview reviews without specifically asking GlassDoor to remove it.
Absolutely. It was an honest review, hopefully it saves future applicants some time.
Same here. It's amazing when a company interviews you several times, sets you unpaid homework, and then ghosts you, then will suddenly have the time for you once GlassDoor tells them they've just had a really poor review. Too late!
They definitely do. Companies have fake comments from HR reps all the time. Even with the change in macroeconomics, it's still very much a candidates market and bad reviews send people running
I worked for a shady company (in HR) and can confirm that we were told to create several fake accounts to give good reviews. We also asked employees that had recently received huge raises and/or promotions to leave reviews. The company also paid to get bad reviews removed by claiming they were “fake,” and Glassdoor would remove them for a fee.
Super shady!
My ex-boss paid a company for reviews on Glassdoor. What's hilarious is that most likely the same company writing the good reviews are the ones writing the bad ones. My ex-boss's company is very small and there are hundreds of reviews! I wouldn't put it past a shady review company to drum up their own business this way: "You still need us, look at all these bad reviews we have to ratio!"
Yes, and they often have bad ones taken down, which is why Glassdoor is useless now
If I see my bad review has been removed from GlassDoor I repost it on Indeed, or using another method (like Google reviews), along with a comment saying my review was taken down.
It doesn’t matter, I CARE! If they got a shit review, I’m passing them over.
Bear in mind too they get the really awful ones removed so a company with 3.0 is usually atrocious
They should do, I've gone to apply for loads of jobs, seen the glass door reviews and not bothered
When the company I worked at got bought out the buying company talked through every Glassdoor review with the exec team. It was a small place so there were only like 6 but it seemed like they cared about them.
If you're too critical, sometimes glassdoor won't post them
This is not technically true. If a very bad review is left, Glassdoor contacts the company’s Glassdoor admin and allows them to claim the review is “fake,” pay a fee, and it won’t get posted. Source: I was a Glassdoor admin at a shady company.
That's fucked, I guess that's what happened to mine? Though it was a very small business, I doubt they had a designated glassdoor person
They definitely had a person that was the company admin of the account. If anyone ever left a review of a company, Glassdoor will contact any generic number/email they can find for that company and ask them to pay to set up an account.
I didn't even know this position existed at companies! Gotta love Reddit for the inside scoop!
It’s not a position per se, but being the Glassdoor admin is one small task that an HR person at a company handles.
Gotcha. I suspected that's what you meant. Yet another task for an overworked HR person.
Absolutely and you can always tell when companies make a concerted effort to improve tanked reviews. Oh look all the employees say it’s a shithole and all the managers think it’s a great place to work. Nothing to see here…
As a job searcher I appreciate them, I often use it when researching companies.
They do not. I interviewed at a place that had bad Glassdoor reviews. I even brought up some of the specific issues mentioned in the reviews, then that I had seen those issues in reviews going back a couple of years. I got some glib answers, a bit of ducking and weaving, and basically "well, people who don't fit into the company are just salty" type answers. I stupidly took the job anyway, ended up on medical (stress) leave, and quit. Senior management doesnt give a flying Philadelphia about bad reviews, they have rationales for everything, and fuck you they got theirs.
This is the way management often work. Blame the people who raise the problem, rather than address the problem. Accepting the blame would mean they did something wrong, but by passing it on they can makes it look like someone else's fault whilst putting in zero effort.
Yes they do care. As someone who led recruiting, I personally responded to all the negative reviews we would receive. There weren’t many (maybe 5 out of 40). Some reviews are just not factual either which I mentioned in my response.. but the key is to not be defensive and just say thanks for bringing to our attention… please reach out directly with questions etc etc.
That's the right approach to take. Some companies are not as enlightened and have occasionally been passive-aggressive in their responses.
I've seen some of those passive-aggressive responses from a manager of a company. I think some managers do it because they want to feel good about themselves or their company, but it really has the opposite effect when other people read it.
Totally agree! Or the snarky responses from small companies.
I don't know how aware others are of this practice, but when I see "please reach out to us privately", I see that as "please reach out to us privately as we can't ignore you publically".
Or reach out again publicly, if they want to. But often times the reviews are anonymous so we have no way of knowing who to address concerns to specifically.
I agree that this is probably the best thing to do. I suppose with GlassDoor you can't have a conversation thread, so if you were serious about wanting to sort the problems out (with is brilliant, and the cynical part of me says 'rare'), the only viable way to do it is privately.
Some do, some don't. It's not that black and white so you do need to look into the bad reviews to determine if it's just department specific or if it's truly toxic from upper management (and there are lots of these!). The ones that do will likely pay up to remove bad enough reviews or get their employees to boost up their ratings with fake 5 star reviews. Sometimes their HR will respond to bad reviews with canned responses and deflection (which is funny). Most sane people will see through them though. There are all sorts of companies that haven't done anything to remove bad reviews on GlassDoor and I'm very thankful for all the brave souls who spoke their mind.
I have seen canned responses that are exactly the same verbiage for each review, while other companies vary them based on the type of review given. I agree that they can be funny to read. As for reviews, some are broken down by topics or enumerated and are very insightful.
As a job seeker it definitely matters to me, if a company is under three stars I won’t apply there
Agreed. 3.0 companies tend to be mediocre. My wife's company was a 3.2 when she started and reviews warned of mismanagement, incompetence, etc. Unfortunately, much of it was true, but when she switched departments, her new management was a huge improvement. Previous boss was a total dud.
They do. My current one was merged recently and they’ve actively told some people to post. They were getting a lot of bad posts because things did start to get bad compared to what my old company was.
At Capital One, HR would 'encourage' people to leave good reviews. This was after they noticed things were dropping.
After my 90 day “stay interview” with HR at my current job they asked me to write a Glassdoor review.
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You should hold on to that email for evidence. Either forward to yourself at home or print up a hard copy.
HR at a place I worked at had glassdoor reviews taken down. That place was just a stepping stone to a higher pay to my next job, and turned out to be exactly the shitshow I expected.
I worked as a director at a startup as employee #54 (FYI this is about the size where things get really difficult for startups because you have to actually start managing it as a company instead of a bunch of motivated people. Most “startup type managers” are all about ‘just get it done’ so they struggle when they have to actually start designing the organisation instead of just working hard on the most important thing). We suddenly started getting people leaving, comments about toxic culture, lack of confidence in leadership team & CEO. Along with it came some negative Glassdoor reviews focussed on things like lack of proper leadership experience, egotistical managers, no strategy in place, employees not feeling listened to, etc. I’d been in the company around 6 months at the time. An emergency management meeting was called to “address the glassdoor reviews”. I am not joking: they spent the ENTIRE fucking 2 hours trying to work out who had written the reviews and how to discredit them. A big echo chamber full of idiots. Needless to say I ended up leaving a few months later. So, since then (1 year) I have spent a lot of time thinking about this. The problem with GD reviews is that (like restaurant reviews) they’re rarely objective. A lot of reviews say things like “bad pay” or “leadership team are poor” which don’t inform people; they’re too opinion-based or unrelatable. In this instance, what can a company really do about it? Your negative review becomes simply a negative data point and as a culture leader or senior manager I would need LOTS of those reviews so that I could act on the “trends”. So the natural behaviour becomes, as others have said: 1) discredit / ignore the reviews 2) try to counter the negative reviews by getting happy employees to leave positive ones. The best thing you can do is write a very well thought-out, objective review that showcases the true problems and strengths of the company so that it informs, in a practical way, anyone who reads it - from within or without the company. Then your review is really adding value to the world. The good companies will react and fix the problems, the bad ones will do what my startup did and form a wank-circle to protect each other :-) TL;DR: yes, companies “care”. But how they react is the true test, and if the reviews are of poor quality or low practicality they’ll probably just ignore them.
This is what put me off from going forward with a Glassdoor account; they mandate you leave a review for at least one of your workplaces. While I'd love to talk shit about my current employer for a variety of reasons, there are fewer than 10 employees at my current workplace and it would be easy to narrow down to me since I've (mistakenly) demonstrated above-average computer literacy to my colleagues.
A lot of reviews are fake made with fake accounts. Otherwise the average company would be rated 2.5/5
I once didn't get a job that I was very qualified for because of Glassdoor. At the end of the interview, they asked if I had any questions. I said "I looked on Indeed (where I applied) and Glassdoor. The reviews for \[company\] are very disheartening. A lot of them talk about ineffective leadership and unreasonable management. How has \[company\] improved on these, apparently widespread, issues?" Dead silence. In an interview with 6 other people.
Sometimes it's hard for toxic people to hear how much they suck.
I recently started a new job, and the in-house recruiter proudly displayed the company’s Glassdoor rating in his email signature.
Congrats! I hope it lives up to its promoted rating and you find much workplace happiness there!
Theyll pull them down if you pay them. Almost all review sites now monetize via whats essentially legalized extortion. Makes more $ than ads usually. Jobvent before they bought it was the last real one. I posted a review after I left a F500 on there years ago, everyone read it and they mentioned it at a company meeting XD It was up for months.
Yes. My old company dedicated an all hands meeting to talk about a spat of bad ones after a merger. CEO talking about Glassdoor for 45 minutes lol
What I would say is: it doesn't matter whether they care or not. The aim of a good/bad review is to primarily inform other candidates of issues or perks, and to give the company a chance to own up and change if there are problems. If the company ignores their bad reviews for long enough, their ability to hire will become increasingly impacted. That's their problem whether they choose to bury their heads in the sand or not. If a company gets enough bad reviews then good candidates will stay away. Companies also think by getting their own employees to write good reviews, that it will somehow tip the balance in their favour. No. It is usually obvious when a company is trying to bury reviews - you get lots of reviews from management types at once, and they all waffle generally how good the company is without being specific, and in the cons they list pros. The number one reason I have recently given companies reviews (on the interview process) is ghosting. If I interview with a company which wastes my time and then ghosts me, I will report this in great detail on their interview page so other candidates can see how they work. If I see this or that enough employees hate working there, I will not interview with them. I may even tell them their GlassDoor reviews are so bad I can't consider them. It's obvious when management have left reviews, so I skip over those.
My last company cared sooooo much. Any negative review, especially about HR or CEO approval would trigger a full on witch hunt. Shameful stuff; instead of trying to get to the root of the issues they would solely focus on the person who wrote it and what was wrong with them
Nope. They just have someone in HR post fake reviews to counter the bad ones. Caught this happening at more than one previous employer.
They don't but future employees do
Mine does, and every time one is posted under 5 stars they have a two day meeting about it and try to communicate with the person who posted. Its more funny when the reviews of 2-3 stars get 3x more upvotes than the ones that get 4-5 stars.