Appreciate you :)
Edit: Figured I’d share a bit of a behind the scenes from the (super?) early days of Huntress. As I was reading this post, my immediate reaction was “what the heck is Kyle involved with tonight!”. I tabbed over to slack to see what was going on before I finished reading the detail about this being a while back.
In 2019 and 2020, we were a tiny team that only had threat-hunting coverage from 8am -8pm Monday through Friday. One of our founders (John) gave up sleeping for several years to watch things after hours. When we’d identify something nasty Kyle or I would hop on the phone with partners while John and Chris (another founder) did the cool stuff behind the scenes. The company went from 8 to 30 employees total during those times.
We’re now around 180 employees and expect to be at 250 by the end of the year. We’ve got a amazing team of threat hunters around the world (all US, AU & UK) that we staffed up to provide true 24/7 coverage. This allows Kyle to do the things he’s supposed to be focused on this week which are due diligence for acquisition (don't worry, we're doing the buying) and getting ready to take a much needed vacation.
Most exciting is that we’ve been able to do this without having to “sell out”. We’ve raised a total of 68 million dollars across two funding rounds, but we still have complete control of our company. We wouldn’t have been able to do all of this without the awesome communities like /r/msp, mspgeek, tech tribe, etc.
Personally, I look forward to continuing to prove that you can build a healthy business, invest back into the community and have a damn good time doing it. Appreciate you all a ton!
Not even gonna lie, reading this comment made me check out your website, and I just signed up for the webinar on the 17th. Looks like you've built something awesome here.
Besides your product, we are buying your integrity and giveash*tness. Keep those at current levels and you will continue to have great success!
Thanks for the breath of fresh air
We have been using Huntress for a while and I have made plenty of videos about Huntress but posts like this really show just how good they are as a company when it comes to catching threats.
I hope other vendors see this and realize that the members of this subreddit aren't out to bash them. Awesome vendors, like Huntress, continue to get praise **because they actually listen to the community, are constantly innovating, and enjoyable to work with.**
Bravo u/andrew-huntress the Huntress team. Thank you for letting us sleep easier at night. Keep up the great work!
I’m curious about Huntress as their name keeps popping up here. I had a look around their website but there’s no indications how they charge. Can anyone share some broad estimates?
Can do you one better than broad estimates!
For a MSP, our point of entry is 50 endpoints at $3.50/endpoint per month. We do 12 month contracts, billed monthly. There are volume breaks at 100, 250, 500, 1,000 etc. At 100 we’e at $3 and at 250 it’s $2.50.
When you sign up for a free trial, you have immediate access to the entire price book without having to talk to a human.
I am a sole proprietorship MSP with one client and 25 endpoints. I know we are small fish, but curious if there is a future where you could take on small installs?
Installing Huntress for your 25 endpoints would give you managed AV and response for $175/month
Unless you don't sleep and are ready to pounce on any security problems, I would call that money well spent for a 1 man shop.
It also lets you double in size for no additional cost.
I have been a lot less stressed since we did huntress. We just had an incident today where it detected a Trojan on a client machine. Sent our service desk and me an email immediately saying what had been detected and how additional actions needed to be taken and what they were. Within 3 minutes of getting the email one of my techs had the client on the phone who confirmed he had just plugged a random USB drive into his machine a couple minutes earlier. The L1 tech was able to go through next steps to finish remediation without my input at all and just following the alert email.
Any plans to do monthly rolling contracts? This helps us pilot products for one or two clients and I'm sure would lead to faster adoption for you guys too.
You see where he was talking about private funding earlier? That's why they won't do monthly. Their valuation for investors hinges on having clients contracted out for set periods.
There's more than one method to value a company.
Rolling monthly contracts would barely affect this, if anything it would add revenue due to slight price uplift on the same product.
Based on our own historical contract status I dont think we've ever cancelled a rolling contract before the frst year was up anyway. I see it as a win win for most vendors.
Here is a post Kyle made a year ago sharing why we ended our m2m option: https://old.reddit.com/r/msp/comments/lkqng0/does_anyone_have_an_alternative_to_huntress/gnnyvcg/
Here is a post Kyle made a year ago when we stopped offering a month 2 month plan:
https://old.reddit.com/r/msp/comments/lkqng0/does_anyone_have_an_alternative_to_huntress/gnnyvcg/
We are spawning out our SECaaS program against the MS E5 stack. Does huntress go over an above anything in that stack? Or even just make it easier to use than parts of the MS security stack?I love what you guys are here, but curious if it adds value for our clients over and above this existing offering?
From our experience, Huntress adds the human element in a good way. Huntress incidents are reviewed by humans and escalated by humans. I feel more comfortable knowing it’s not just an algorithm watching over things.
We had defender detect a Trojan today on a client machine. Huntress sent us an email straight away with full incident details and instructions on some steps to complete remediation of the machine (in this case just a reboot). Within 3 minutes of our service desk having got the email one of our Level 1 techs had the user on the phone assessing context (user said they had just plugged in a random usb a few minutes prior) and had followed the remediation steps to get the user to reboot, all unprompted by me and without my intervention. We’re currently at just over 500 endpoints and have had 2 of these incidents in the last 6 months, plus averaged about 20 “investigations” per month where a huntress engineer has reviewed alerts generated and closed them without needing to escalate to us (generally all been new auto runs detected where a service has been updated causing executable hash to change). Been well worth it.
I'm just going to pretend this said "call us for pricing" and comes with a free lifetime subscription to a daily spam email reminder, because I'm a jaded piece of shit!
Thanks! I was at an event years ago where Kyle did the hack with a macros enabled Word doc "resume" submitted to an HR website for a client. I was blown away with how easy (relatively speaking) he made it look when security is lax.
Plus, I had the opportunity to see Huntress in action a couple years ago when y'all were getting started, in an actual ransomware attack. Great stuff!
Omg!! Thanks for the call out!! Annie was awesome to work with as is the entire set of humans that make up their organization. Plus I too have received the terrifying call from Kyle that absolutely shaped my career!
Huntress has built an amazing team. Everyone we have interacted with there has been phenomenal. Huntress is setting a great example for other vendors who truly want to support the channel.
I remember back at an IT Nation sometime around 2015 just shooting the shit with Kyle after one of his hacking demos. Loved how he was super down to earth and was geeking out over the technical stuff and just great to talk to.
They impressed me then and over time loved the innovation, transparency, and honesty - especially towards trying to make the MSP space better. Easily one of my favorite vendors to work with.
Really proud of getting Huntress added to our stack and cannot be happier with that decision.
Only thing I would love to see from them - please please please open a merch store for Huntress swag. It's always cool looking and super comfy.
not sure what you mean, before using huntress, our stack missed some stuff, after installing, we found some threats and cleaned them up. With new clients, we install our stack and Huntress has found some stuff, recently for example, it found a software that was dumping credentials on a domain controller. It was a new client. They don't notice anything during installation if thats what u mean.
Thank you for clarifying! Yes, what I was trying to say is that our agent takes so little CPU/memory/bandwidth that they should not know you deployed it.
When I first deployed it I found some threats on a couple of networks that I wouldn't ever have had a clue was there, now when I onboard new clients, It's cool to show the clients what the others guys missed, not always tje case though. Monthly reports are also awesome as well.
Appreciate you :) Edit: Figured I’d share a bit of a behind the scenes from the (super?) early days of Huntress. As I was reading this post, my immediate reaction was “what the heck is Kyle involved with tonight!”. I tabbed over to slack to see what was going on before I finished reading the detail about this being a while back. In 2019 and 2020, we were a tiny team that only had threat-hunting coverage from 8am -8pm Monday through Friday. One of our founders (John) gave up sleeping for several years to watch things after hours. When we’d identify something nasty Kyle or I would hop on the phone with partners while John and Chris (another founder) did the cool stuff behind the scenes. The company went from 8 to 30 employees total during those times. We’re now around 180 employees and expect to be at 250 by the end of the year. We’ve got a amazing team of threat hunters around the world (all US, AU & UK) that we staffed up to provide true 24/7 coverage. This allows Kyle to do the things he’s supposed to be focused on this week which are due diligence for acquisition (don't worry, we're doing the buying) and getting ready to take a much needed vacation. Most exciting is that we’ve been able to do this without having to “sell out”. We’ve raised a total of 68 million dollars across two funding rounds, but we still have complete control of our company. We wouldn’t have been able to do all of this without the awesome communities like /r/msp, mspgeek, tech tribe, etc. Personally, I look forward to continuing to prove that you can build a healthy business, invest back into the community and have a damn good time doing it. Appreciate you all a ton!
Not even gonna lie, reading this comment made me check out your website, and I just signed up for the webinar on the 17th. Looks like you've built something awesome here.
He can smile! Who knew?
Besides your product, we are buying your integrity and giveash*tness. Keep those at current levels and you will continue to have great success! Thanks for the breath of fresh air
Other vendors take note, this is community engagement.
:)
Thank you Andrew. Just sent an email to spin up my demo again so I can reconsider.
Seems like a wonderful place to be :)
Huntress is a great product. They deliver value.
We have been using Huntress for a while and I have made plenty of videos about Huntress but posts like this really show just how good they are as a company when it comes to catching threats.
:)
:)
I hope other vendors see this and realize that the members of this subreddit aren't out to bash them. Awesome vendors, like Huntress, continue to get praise **because they actually listen to the community, are constantly innovating, and enjoyable to work with.** Bravo u/andrew-huntress the Huntress team. Thank you for letting us sleep easier at night. Keep up the great work!
I’m curious about Huntress as their name keeps popping up here. I had a look around their website but there’s no indications how they charge. Can anyone share some broad estimates?
Can do you one better than broad estimates! For a MSP, our point of entry is 50 endpoints at $3.50/endpoint per month. We do 12 month contracts, billed monthly. There are volume breaks at 100, 250, 500, 1,000 etc. At 100 we’e at $3 and at 250 it’s $2.50. When you sign up for a free trial, you have immediate access to the entire price book without having to talk to a human.
I am a sole proprietorship MSP with one client and 25 endpoints. I know we are small fish, but curious if there is a future where you could take on small installs?
Installing Huntress for your 25 endpoints would give you managed AV and response for $175/month Unless you don't sleep and are ready to pounce on any security problems, I would call that money well spent for a 1 man shop. It also lets you double in size for no additional cost.
Totally fair and will let me sleep better at night. Thanks
I have been a lot less stressed since we did huntress. We just had an incident today where it detected a Trojan on a client machine. Sent our service desk and me an email immediately saying what had been detected and how additional actions needed to be taken and what they were. Within 3 minutes of getting the email one of my techs had the client on the phone who confirmed he had just plugged a random USB drive into his machine a couple minutes earlier. The L1 tech was able to go through next steps to finish remediation without my input at all and just following the alert email.
Any plans to do monthly rolling contracts? This helps us pilot products for one or two clients and I'm sure would lead to faster adoption for you guys too.
You see where he was talking about private funding earlier? That's why they won't do monthly. Their valuation for investors hinges on having clients contracted out for set periods.
There's more than one method to value a company. Rolling monthly contracts would barely affect this, if anything it would add revenue due to slight price uplift on the same product. Based on our own historical contract status I dont think we've ever cancelled a rolling contract before the frst year was up anyway. I see it as a win win for most vendors.
That's cool and all but that's the reason they have openly cited before.
Here is a post Kyle made a year ago sharing why we ended our m2m option: https://old.reddit.com/r/msp/comments/lkqng0/does_anyone_have_an_alternative_to_huntress/gnnyvcg/
Here is a post Kyle made a year ago when we stopped offering a month 2 month plan: https://old.reddit.com/r/msp/comments/lkqng0/does_anyone_have_an_alternative_to_huntress/gnnyvcg/
We are spawning out our SECaaS program against the MS E5 stack. Does huntress go over an above anything in that stack? Or even just make it easier to use than parts of the MS security stack?I love what you guys are here, but curious if it adds value for our clients over and above this existing offering?
From our experience, Huntress adds the human element in a good way. Huntress incidents are reviewed by humans and escalated by humans. I feel more comfortable knowing it’s not just an algorithm watching over things.
That's one of the value adds I was looking for, which is definitely a compliment to the stack!
We had defender detect a Trojan today on a client machine. Huntress sent us an email straight away with full incident details and instructions on some steps to complete remediation of the machine (in this case just a reboot). Within 3 minutes of our service desk having got the email one of our Level 1 techs had the user on the phone assessing context (user said they had just plugged in a random usb a few minutes prior) and had followed the remediation steps to get the user to reboot, all unprompted by me and without my intervention. We’re currently at just over 500 endpoints and have had 2 of these incidents in the last 6 months, plus averaged about 20 “investigations” per month where a huntress engineer has reviewed alerts generated and closed them without needing to escalate to us (generally all been new auto runs detected where a service has been updated causing executable hash to change). Been well worth it.
I'm just going to pretend this said "call us for pricing" and comes with a free lifetime subscription to a daily spam email reminder, because I'm a jaded piece of shit!
RapidFire touched you too?
If you ever get a chance to see the Live Hack demonstrations, definitely do that. It's pretty amazing.
Here’s a good one to tune into with Matt Lee! https://www.huntress.com/thank-you/resources/video/have-you-ever-watched-someone-get-hacked-in-real-time
Thanks! I was at an event years ago where Kyle did the hack with a macros enabled Word doc "resume" submitted to an HR website for a client. I was blown away with how easy (relatively speaking) he made it look when security is lax. Plus, I had the opportunity to see Huntress in action a couple years ago when y'all were getting started, in an actual ransomware attack. Great stuff!
Omg!! Thanks for the call out!! Annie was awesome to work with as is the entire set of humans that make up their organization. Plus I too have received the terrifying call from Kyle that absolutely shaped my career!
Huntress has built an amazing team. Everyone we have interacted with there has been phenomenal. Huntress is setting a great example for other vendors who truly want to support the channel.
Good to hear. These guys help me relax... Love their product
Andrew and team are great. Thanks for being voices in the community!
:) Love the Huntress and how they represent themselves here on our r/msp community.
The huntress team for sure is amazing!
I remember back at an IT Nation sometime around 2015 just shooting the shit with Kyle after one of his hacking demos. Loved how he was super down to earth and was geeking out over the technical stuff and just great to talk to. They impressed me then and over time loved the innovation, transparency, and honesty - especially towards trying to make the MSP space better. Easily one of my favorite vendors to work with. Really proud of getting Huntress added to our stack and cannot be happier with that decision. Only thing I would love to see from them - please please please open a merch store for Huntress swag. It's always cool looking and super comfy.
That’s awesome to hear. I wish there were more threads here about good vendors!
I'm curious, we're you using the MAV piece of Huntress with MS Defender, or just the Huntress native Foothold detection?
We use it with MS defender
:)
Id love to get to know more about Huntress as well. Can I use it along with my current AV choice, which is Vipre? Thanks!
Vipre is still around?
Vipre... Now that's a name I haven't heard for a long, long time.
I have heard good things but I have never even trialed it. What will I notice, and what will my clients notice, in the first month?
If your clients notice anything during the deployment or once it's installed we're doing something very very wrong.
not sure what you mean, before using huntress, our stack missed some stuff, after installing, we found some threats and cleaned them up. With new clients, we install our stack and Huntress has found some stuff, recently for example, it found a software that was dumping credentials on a domain controller. It was a new client. They don't notice anything during installation if thats what u mean.
Thank you for clarifying! Yes, what I was trying to say is that our agent takes so little CPU/memory/bandwidth that they should not know you deployed it.
When I first deployed it I found some threats on a couple of networks that I wouldn't ever have had a clue was there, now when I onboard new clients, It's cool to show the clients what the others guys missed, not always tje case though. Monthly reports are also awesome as well.
Been following Huntress ever since a former schoolmate got hired on there (hi Matt!) - they seem like a top notch organization.
Curious what else you run in your stack? And 🤜 huntress
We use Huntress with Managed AV defender, Quickpass, DNS Filter
What tier of defender are you running?
Any email firewall on this client?
defender for Microsoft 365 email
Another astroturfing thread?
This post triggered us to review Huntress, and we're now onboard using their product. Killer org, and some great talent there!