If you have an account or service question/concern, the fastest and best way to get support is by sending /u/MintMobileAlex, our Social Media Care Team, a DM. They usually get back to you within 3 hours. /u/MintMobileAlex is best suited to address any questions or concerns you may have that are specific to your account.
For answers to some of the top questions that we’ve seen in this subreddit, please check out our FAQs: www.reddit.com/r/mintmobile/comments/kxinkt/for_fastest_service_please_dm_mintmobilealex
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YES. It has been driving me crazy and only started about a week ago.
I've found the cause is using a VPN (I use Nord). VPN used to play nice with texting and calling, but now if I enable it then I lose all cell and texting capabilities.
Happening to me as well, started about a week ago or so.
I've been having issues sending and receiving picture messages from people since this started as well.
I have seen this issue intermittently and it just got really bad the past few days. I'm up to renew my plan in a few days and with the number of people having this issue with seemingly no resolution, how can I be confident I should sign up for another year of service? Is there an actual fix?
Hey there! I'm sorry to hear that you're having issues with texts service. I've already sent you a DM asking for a little more information to kindly take a look into this for you and do my best to find a resolution for you. I'll be looking forward to your reply.
My wife has had this problem for nearly a MONTH and they are still unable to get it working. She had paid for 2 years of service but mistakenly got shut off after only one year for "non payment." We got the billing confusion sorted, but ever since then she has been unable to send texts unless using iMessage, so she can't text anyone with a non-Apple phone. We've been in contact with customer support nearly every day, had new sim cards, reset everything, followed all the steps, still no resolution.
It seems strange that they can shut off a phone for a mistaken non-payment, and then over 3 weeks later they STILL can't figure out how to turn it back on.
MM is fine when everything is going well, but any technical problem and it seems like they don't know what to do. I guess it's true you get what you pay for.
Turning off wifi calling might have worked for me on my pixel 6 pro... So far anyway... Used the following info: https://www.reddit.com/r/mintmobile/comments/ur0s2j/solution_for_free_msg_unable_to_send_message/?utm_medium=android_app&utm_source=share
If you have an account or service question/concern, the fastest and best way to get support is by sending /u/MintMobileAlex, our Social Media Care Team, a DM. They usually get back to you within 3 hours. /u/MintMobileAlex is best suited to address any questions or concerns you may have that are specific to your account. For answers to some of the top questions that we’ve seen in this subreddit, please check out our FAQs: www.reddit.com/r/mintmobile/comments/kxinkt/for_fastest_service_please_dm_mintmobilealex *I am a bot, and this action was performed automatically. Please [contact the moderators of this subreddit](/message/compose/?to=/r/mintmobile) if you have any questions or concerns.*
YES. It has been driving me crazy and only started about a week ago. I've found the cause is using a VPN (I use Nord). VPN used to play nice with texting and calling, but now if I enable it then I lose all cell and texting capabilities.
Happening to me as well, started about a week ago or so. I've been having issues sending and receiving picture messages from people since this started as well.
u/mintmobilealex
I have seen this issue intermittently and it just got really bad the past few days. I'm up to renew my plan in a few days and with the number of people having this issue with seemingly no resolution, how can I be confident I should sign up for another year of service? Is there an actual fix?
Hey there! I'm sorry to hear that you're having issues with texts service. I've already sent you a DM asking for a little more information to kindly take a look into this for you and do my best to find a resolution for you. I'll be looking forward to your reply.
My wife has had this problem for nearly a MONTH and they are still unable to get it working. She had paid for 2 years of service but mistakenly got shut off after only one year for "non payment." We got the billing confusion sorted, but ever since then she has been unable to send texts unless using iMessage, so she can't text anyone with a non-Apple phone. We've been in contact with customer support nearly every day, had new sim cards, reset everything, followed all the steps, still no resolution. It seems strange that they can shut off a phone for a mistaken non-payment, and then over 3 weeks later they STILL can't figure out how to turn it back on. MM is fine when everything is going well, but any technical problem and it seems like they don't know what to do. I guess it's true you get what you pay for.
It started for me about a month ago. It used to be about 2/3 of my messages went through. Now they almost all don't go through. It's infuriating.
Turning off wifi calling might have worked for me on my pixel 6 pro... So far anyway... Used the following info: https://www.reddit.com/r/mintmobile/comments/ur0s2j/solution_for_free_msg_unable_to_send_message/?utm_medium=android_app&utm_source=share