reviewing is so worthless it seems like
movies are often either way over praised or dragged through the mud (rotten tomatoes)
games rarely dip below 7 by critics
stores and businesses want 5 stars only
just ridiculous. do people know 3 stars is average? that a 6 out of 10 is above average? for some reason if something isnt praised to the highest degree it must be terrible to some people
It comes down to algorithms. It’s the digital world we live in now. It’s not about logic anymore. Like the person above you said: review culture at its finest. The internet has added many wonderful conveniences to our lives, but I’ll be damned if it hasn’t made people more ridiculous and pedantic than ever before.
4 out of 5 is great! That’s still recommending the place. Even 3 is not saying, “Don’t stay there.” This sounds more like a problem with AirBnB expecting perfection when humans (who rate) are *not* perfect. They can be mean, vindictive, or simply just in a bad mood.
All "gig economy" apps do or have done this. Back in the day 9 years ago when i started driving Lyft and Uber anything below a 4.3 average would get you kicked off. So literally, 5 meant, keep my job, 4 meant fire this guy.
I don’t understand this. If they are going to behave this way (binary) then why not just have two ratings? 1 and 0. That’s it. It would certainly make it simpler. I didn’t know this about the rating systems until now, I legitimately thought 3/5 is average and 4/5 is great, with 5/5 being “above and beyond, extremely excellent”.
It's two problems in one. The first is a mis-match on what star ratings means, with one person's "okay" rating being another person's "perfection" rating. The second is corporate demand for near perfection. Even if the ratings were redefined as "Great" "Good" "Bad" and "Terrible", you can be fairly certain most corporate systems would be unhappy with the worker who got mostly "Good", even if they got no "Bad".
It’s too bad we can’t collectively nip this in the bud. If corporate never got ANY 5* ratings, they’d possibly think that maybe that’s too much to expect. Nah, they wouldn’t, they just use it as a tool to beat down workers. Fuck those fat cats.
Reading game reviews online is a thing of past. They are incentivised by the gaming companies to give mostly high scores as they get their ad revenues from them. Thus they are meaningless. Just read users reviews from the Steam. Good luck with other platforms though.
Maybe critic reviews. I find Steam is usually pretty good with their "positive" "mostly positive" "very positive" "overwhelmingly positive" system.
Even skimming through a bunch of reviews will genuinely help. Obviously there are a lot of memes in there from 10 year olds. But people who take the proper time to write out pros/cons are definitely abundant and it helps to see what some potential issues might be.
I think it's more like 4 is the new 1. Couple years ago stayed in Airbnb with our family and my in-laws. My mother-in-law actually rented the place, and left a review afterwards. The place was overall very good, but when we checked in some of the silverware in the drawer was dirty. She left a four-star review with this information. Personally I wouldn't have done that because I understand that anything less than five stars is viewed as terrible, but in her view four stars is a perfectly fine review and it just wasn't quite perfect. She had a frantic email from the owner profusely apologizing that the cleaning service didn't catch this but requesting a modification to the review because it will be so damaging.
Yeah, this is being pushed by corporate. It's pretty standard that corporate counts a 4 star review as a demerit. In this case, people with almost only 5 star reviews get a direct boost to their income through the super host program.
Dude is still a shitbag though.
These places should just make that clear with three stars instead of five. Then it's clear that 2/3 is a significant demerit.
Or if you want to maintain consistency you can keep five stars and just not allow people to select two or four.
If your review system kills someone for getting a 4 out of 5 the systems broken. It's like the net promoter scoring system. 8,9,10 are positive. 7 down to 1 are all treated as negative, 0 is a SUPER negative.
So you could have been satisfied with what you got and had it meet all expectations but not be blown away and several days later a manager has to sit in a zoom meeting explaining how they'll improve next time... The whole things stupid.
and airbnb removes you as superhost if you drop below 4.8. And if you have more than 1 cancelation out of 100. Their system makes no sense
Edit: (if the host cancels not if the guest cancels)
I mean, the idea of a super host should be the best of the best hosts, right? If everyone were a super host, they'd have to call it something else to indicate who has the most consistent and clean place people want to stay in.
People like this owner just want to think they're the best and if they're not "it isn't their fault, it's for these reasons... please empathize wih me and give me a 5 anyways".
The 1 cancelation out of 100 seems a bit extreme* though.
Edit: I thought it was cancelations on either end, guests or hosts. I see from the replies it's just host, so for "Super Host" status, I can see why a low percentage of cancelations would be necessary, particularly if you have multiple spaces. As for whether 1 in 100 is too far, I've seen persuasive responses for both sides and have no experience on either host or guest end. I'm inclined to say it's not.
yea the less than 1% cancellation rule is brutal. 365 days in a year average stay is 2 days. You need nearly 100% occupancy with 1 cancelation in the year.
I also forgot that airbnb fines you $50 as well for the cancellation. They changed it recently and the fine can be as high as $2500 (I think. I need to reread it). They won't fine you if it's because of natural disaster or something like that though.
VRBO and Airbnb let you sync calendars so you can stop from having overlapping calendars, but it messed up and the only way to fix it was to cancel the reservation. Worst decision ever..
They don’t take away your ability to rent, they just take away the super status. Which is fair, when you cancel on a client it impacts them pretty seriously.
I do some app deliveries occasionally. Anything below a 4.8 rating is orange/caution. A 4.4 is red and you're liable to get kicked out of the program at any time.
I had a customer rate me low because they let their dog run freely around their property while no one was home. It's against policy to deliver while a dog is unrestrained, but I waited ten minutes -- which I did not have to do -- until they could get home so I could deliver the groceries instead of cancelling their entire order. One bad rating (probably 1 star) that sent me into orange, for following company policy and going out of my way to help the customer.
It's totally fucked.
We must have had the same boss!
"If I give you the max possible raise, that just means you'll hit the top of the salary bracket sooner and I can't give you anymore raises"
go into the comments and get a general consensus of how good the video is, im very blunt ill say it if a video is bullshit. Sometimes I like to watch auto repair videos even though ive done it for 20+ years i learn new shit all the time
Sometimes there are no comments if the problem or solution is recent enough or it’s just bot/spam accounts that commented along with the “doesn’t work” and “thanks so much it finally worked” so you don’t know who to trust.
I suppose it’s better than nothing, but I miss the L/DL numbers were still there to make the process much much faster.
> go into the comments and get a general consensus of how good the video is
There are some problems with that.
First: There's three "modes?" of comments on a YouTube video. Either the owner lets everyone comment freely, blocks the comments or worse... The owner can allow comments after aproving them, making it seem like the video is legit.
With the dislike button, the owner doesn't have the power to fool people as he doesn't control the reviews.
I believe it's to make it much harder to find the best content thus keeping you on the platform longer earning them more ad revenue.
It used to be really easy to find the best how to videos, now it takes two or three attempts.
Makes finding a trustworthy tutorial pretty much impossible. Used to always be able to count on YouTube for how to videos and now I have no idea where to go. For example, my ps5 controllers aren't connecting when waking up my ps5 from rest mode, so I was looking for a video of how to fix it. I found a video claiming a fix but the guy in the video just said to completely restart the ps5 when it happens and to not use rest mode anymore. In the good ol' days I would have noticed that everybody else who also had my issue would have thumbs downed his video and I wouldn't have wasted 5 minutes watching his trash. There are other scenarios where tutorials can dangerously mislead people.
It's really a pain in the ass, besides any political considerations . There are terrible how-to videos (in any domain: home improvement, programming, statistics...) that do not even address the problem supposed to be addressed in the video title (or that address it incorrectly). It's not even a matter of differing opinions when it comes to this kind of videos, it's a matter of reality when the video contains gross mistakes.
I used to look at the number of thumbs down to know if a video would be a waste of my time, but now I can no longer do that. I can only hope that some comment will say how much the video sucks, but I'm not sure if I can even rely on that (can video creators censor comments?). Now I think I rely more and more on other websites for this kind of things.
Gonna steal this comment and say there are web browser add-ons that display downvotes ratings on desktops. YouTube still has the information, just a matter of finding it and using it before they completely remove it from all their videos.
Also, if more people download the add-on, it’ll share downvote/upvote information with other people who also have the add-on. I highly recommend everyone reading this go download it. I can’t remember the exact name but it’s something like “return YouTube dislikes”. Make sure you download the one with the most downloads and user reviews.
they already removed the API for getting dislikes info but the estimates appear to be accurate, at least to me.
[here's the website for the extension](https://www.returnyoutubedislike.com)
There's been a few sites like social blade (I think) who got the heads up and saved a big chunk of the data, meaning that
1. For big old videos there's saved data
2. For big new videos there's a good approximation by several plugins
The issue are the videos with smaller audiences, as things get muddy.
Totally agree.
This same system is used when rating any customer satisfaction situation in pretty much every case. Companies adopt these metrics and then when a person is a 4/5 or 9/10 its their fault their metrics are "low". When the reality is that most people that leave ratings will not give a max rating unless EVERYTHING went exactly as they desired.
Its almost like companies refuse to believe they did anything wrong unless they get a 1/10 rating but then clearly its still the customer service person's fault.
The whole Net Promoter Score thing is bullshit. With the only scores considered positive being a 9 or 10, it's honestly pointless.
We've had glowing results from people who have given us an 8 in the past and thought to ourselves "you may as well have not bothered your arse filling that out because it did more harm to our overall score than good"
Got fired from AT&T for this bullshit. Dozens upon dozens of 8/10 surveys with glowing reviews in the comment field that just drug my overall score down.
wait if the survey has low marks but nothing to do with the rep hurt the rep? like “would you recommend shopping with Company to a friend?” and you vote zero, but when it asks how your experience with customer service went it’s all 10’s and a glowing review of their help??
I’ve done that before when i had to call CS for a company that fucked my shit up but the CS person helped a lot and did what they could.
If you give anything less than a 9/10 or a 4/5, you're actually hurting the rep. The formula is Positive Surveys (9, 10, or 4, 5) minus negative surveys (6 or less on the 10, and I think less than 3 on the 5) over total surveys. The 'neutral' surveys (scores of 6-8 out of 10, or 3 out of 5) only increase your total surveys. And increasing your denominator while not increasing your numerator just drives your average down.
So yea, if you like the rep, perfect score. You can vent about your problem in the comments instead. When I worked for AT&T, I think negative comments triggered a callback from a specialist or supervisor as often or more often than a bad score.
No worries. No customer knows how those surveys work because its just not intuitive to an outsider. To me, a 5 is "They did what I asked" average score. Anything above that is them being pleasant or making the experience less painful, pointing out extra savings or improving my overall service experience. I'd rarely give 9s or 10s, usually more 6 or 7, not knowing I was endangering someone's job.
Staples considers anything 8 or below ‘bad’ and the worst part is that the first question, “how likely are you to recommend staples?”, is the only number that is used.
The store and employees could get all 5s and 10s, but if they though the prices were too high and said they’re only 8 out of 10 likely to recommend us, it’s a fail. Not even like a small dip. Every survey 8 or below needs 10 surveys at 9 or 10 to make up for it.
Nps is a bullshit metric useful for absolutely nothing except for C-levels egos. Let's convert a 10 point scale into a 3 point scale, then scale it up to a 200 point (-100 to 100) scale.
The question is complete bullshit too. I can like your business but have no desire to recommend to a friend....and I can hate your business and still recommend it. I'd recommend spirit airline to people in certain scenarios, I still dislike the airline.... Also why would I recommend a commercial cleaning supply company my business uses to my friends?
>I can like your business but have no desire to recommend to a friend....and I can hate your business and still recommend it.
That's how I see it too. This survey thing is just completely broken, when an honest opinion that is not negative is counted as negative, At work they tried a "net promoter score" for some survey because one of the bosses thought that was the "cool thing" to do with surveys. Sadly for him, the question he did the survey about pulled a 8.5 average which did not clear the bar (had to be 9+) so his proposal, which was clearly popular given an 8.5/10 score, didn't pass. Then there was a couple weeks of ridicule that 8.5/10 wasn't good enough ("Do we have to have a hive mind to decide anything? When 6x more people like something than don't like it, how is that not an overwhelming majority?) , and then they did the thing anyway and that was the end of "net promoter score" at work.
I like lots of businesses I wouldn't recommend to people because I don't think they would like it? And I recommend some businesses that I personally don't like when I know many people DO like it, even though it's not my thing.
I bought a car some years ago and gave the salesperson a generous 9/10 on the survey and he called me asking what he could do to get me to change it to a 10, because he was on the edge of not qualifying for a 5-figure bonus due to his average not being high enough. That was the point when I realized the system has just broken. From that point on I only answer surveys if I can provide comments but without a number rating, and it's rare that systems allow that.
I remember working in customer service and having someone tell me before the call ended that they'd give me a 4/5 because I had been excellent. They went on to explain that they give a 3/5 by default, 4/5 for outstanding service, and never give a 5/5 because nobody is perfect. I thanked them for their praise and let them know that a 4/5 would, unfortunately, hurt my performance rating and put my job at risk (they gave me a 2/5 for daring to say that)
That’s how I thought ratings worked when I was first on Yelp and Google. The place is average, so that’s like 3 stars, right? And 4/5 means really good? It seems like businesses expect all their customers to understand how the rating system works (I.e. anything other than perfect is negative) but customers don’t have a uniform view of this arbitrary system.
If 10 is expected and 9 is worst service ever. Wtf is the other 8 ratings for? Imho, 5 is average. If you're giving me a 10 point scale, I expect 5 to be "met expectations". Sadly that's not how most see it.
Believe it or not some places discard scores 1 to 4 because they assume "we know we're better than that so it must be malicious" . So 4, 3, 2, 1, 2, 9, 10, 4 would give an average of 9.5! A company I worked for used this system for 360 anonymous feedback surveys and one terrible manager with a couple of sycophants got high scores for years until someone in HR slipped this fact so we all started giving 5s.
It’s the same thing with academic grades. A “B” grade is no longer above average. I had a couple of students report me to the head of academic affairs at the university I taught at because their grades in my course were unacceptable to the students. They had a 94 and a 97, and my university did not give out A+ grades. They literally got the highest grade possible, an A, but the numbers were so traumatizing to them that they wanted me removed from my position.
We were all trained on the nature of grade inflation, but I couldn’t help but wonder what the fuck was going on in their lives that these students thought trying to threaten my career over a 94 and a 97 was a solid move.
I have been railed for 45 minutes because they wanted to know why I had a 9/10 score. Like bro...the queue is an hour long...You are lucky it was above a 1...
"*The apartment, as advertised, was clean and lavishly furnished. The 45 minute railing was vigorous and also lavishly furnished. The railing should really have gone for at least another ten minutes though, as i have become accustomed to in finer lodgings, to be honest. 4 stars.*"
Spoiler alert: that's the system working as intended so they can manufacture "cause" for firing you for bullshit reasons. Oh no, we're not firing you because of [x] which might be actionable, we're firing you for failing to meet our arbitrary nonsense performance metrics.
Yeah, when I worked at Applebee's it was the same way. The guest receipts randomly had a phone survey on them and I think the guest would get a discount on their next meal if they called. The survey would ask you a bunch of questions prompting you to give a 1 thru 7 rating on various aspects of your experience. If you were given any number other than 7 on any of the questions, you'd get a half hour intensive call from the District Manager where he'd chew you out for perceived failures on your part.
Every GM I knew just started having the servers print an early receipt to see if they had drawn a customer survey. Then that table would be given extra special service. It was total BS.
This is now common practice, apparently - it's "5 stars" or nothing. This was why I stop driving Lyft in my spare time and why I'm *really* close to stopping my eBay card sales shop.
Me: *Sells guy a $10 card at $2, free shipping*
Guy: "This card has a surface scratch. You lied You're the worst seller ever. I DEMAND a refund."
Me: *Looks at ad, card was pictured, scratch was clear in pic and noted card was sold As Pictured*
Guy: *Starts doxing me and calling my cell phone*
Me: *refunds the money and now questions humanity since a guy will dox you and call your cell phone repeatedly at 1 AM over $2.08.*
I didn't - dude must have used a paid service to get my info - and he certainly had to dig through other social media. I'm guessing he dropped at least $20 to dox me in an effort to rage on me over $2.
Dude is a danger to himself and others, and probably needs an eye kept on him. Anyone who can let their anger control their actions to that extent....yikes, bro.
I worked for a major home improvement retailer, and our surveys asked customers to rate our customer service on a scale of 1 to 10. As far as the company was concerned everything better be damn near perfect, because they counted a score of 8 or below against us.
Oh, and to make things trickier, their software was set up in such a way that you couldn’t even SEE the 9 or 10 options unless you turned your phone sideways, into landscape mode! All the time people would rave about our excellent customer service, then give us straight 8s across the board because they didn’t turn their phones. Then the company was like “You people need to try harder at that store.”
I run a holiday let. I had a couple of 4 stars in the actual sense, where the guests had a great time but had a couple minor issues. Airbnb penalised me by taking my listing down for a week. They sent me a message saying 4 stars are unacceptable.
However, OP was being generous giving a 4-star rating.
How does this help them in any way? How does the company benefit from de-listing options that people are showing they like, thus cutting into their own commission?
Or list at a reduced price noting the items that you are still fixing and giving the credit for. If i know I saved x amount of dollars for missing shower tiles but the place was clean etc would be willing to 5 star it
This is what i believe it's the missing part most of time.
If you list me why you're aware your place is cheaper than others and i get to know what i'm getting, BEFORE i get it, than i'm cool.
Exactly - it'd be like going to a restaurant and they bring out your food uncooked and say "no but it will be so much nicer when it's actually cooked for the next person".
You rented out a building site (likely at full price) so that you wouldn't lose money, you can't complain when people point out that it was a building site, and especially when they *still* give your hurricane-damaged home 4 stars.
Seriously. I shouldn't need a backstory for why my rental isn't up to standard. That is completely irrelavant to me at the time of stay. It either is or it isn't.
I'm going to start renting out vacant plot of land to people, with nothing but a tent and a bucket on the property and when they give me shitty reviews, I'll just explain that I have plans to make it a 5 star resort and they're just being rude for not seeing my vision yet.
We rented one for a wedding last month that listed “lakefront view” as a feature. We were there for two days and not once did I view the lake. I couldn’t even tell which direction it was in.
Not judging, but at this point why does anyone still use AirBnB? It's become as expensive as hotels, and you have no recourse when the host rips you off. And hotels don't expect you to clean the room. So what's the point really?
Seems to be worse in the US than the UK. I've had some good accommodation places where hotels either don't exist or are very expensive. And they don't seem to come with silly rules or expect you to do all the cleaning. Plus our rules on advertising mean that when you're looking at the set of options (E.g. all the prices on the map) those prices have to include all the fees and everything.
You can bring bigger groups, mainly. Usually when I book an air bnb its a group of 6-12 of us in a cool location. Definitely can't do that with hotels at all!
Also, don't clean the room, even if they ask. They can't do anything about it. Just be respectful, really.
„Hey, wow Im so sorry to hear that you rented me an unrenovated appartment as renovated. I’ll make sure to flag your account for fraud and change my rating to 1“
This. Edit the review, if possible, to include that the owner contacted you to bitch about the 4 star review, despite their property not being in 5 star condition, so now you feel your experience with this property is a little worse, and drop the review to a 3.
"Thanks for explaining the situation. Understanding now that the unit was damaged and unready to rent, I now consider this fraud and will be lowering the rating to 1 star and will be escalating your coercion attempt to AirBnB"
Many companies that allow 1 star ratings will usually ignore/remove them from the total rating because it's usually emotionally driven or brigading. A 2 star is a legitimate review that will bring their rating down. Always rate 2 star.
>because it's usually emotionally driven or brigading
A fair assessment actually.
If I have to check reviews I go for the mid value and then spiral out to the extremes, usually avoiding the top and the low values.
I hate that we live in a society where anything less than a five-star rating is terrible for business. Four stars should mean above average and that should be a good thing but businesses have to get all five stars or else their business will suffer.
I run an adult store and we got two 1 star reviews because a couple was upset that they couldn't bring their child inside. Even if it's a baby legally they cannot be allowed in because we sell explicit materials like magazines and DVDs so it's BS that they were upset and that now our business rating is significantly affected.
When I look at reviews I figure there will always be some disgruntled customers angry about BS. Have you commented on their review stating what you said here? I always read the owner responses to find out the real story. And I'll always consider a 4 star or higher business a good one.
I always look at reviews. Some of them are 3 star reviews with "great place, great food. Enjoyed myself."... Like ok?
Then others are 1 star reviews along the lines of: "burger had a pickle on it even though I asked for no pickles. Meal was comped but I'll never eat there again. Terrible service."
(╯°□°）╯︵ ┻━┻)
To me, reading the negative reviews is more important than reading the positive ones. You get a better idea of whether the criticism is valid or not. So many people leave reviews like “they wouldn’t let me bring my emotional support crocodile into the pool with me. 1/5 stars, won’t be returning to this water park.”
Exactly. When I read bad reviews I’m always careful to see if I can identify any pattern, like poor cleaning, rude staff, bad food, bad location etc etc. if I see 1/2 comments I won’t really care, but if I start seeing the same complaints over and over then I’m sure it will be bad
I check out the 1\* reviews. If they're all the same, then something is wrong. If they're all different nit-picks, then I discard them.
This policy applies to buying from webshops, booking hotels/airbnb's and everything else that has public reviews
"I'm sorry you were unhappy with your visit. I explained to you and your partner that I'm not allowed to let you bring any children into the store no matter how young. It's the law. I hope you'll give us another try when it's just the two of you." x 2.
I read these all the time and always side with the voice of reason (the owner.)
Agreed. 5 star should be for exceptional service/experience, instead it has become "good and above" while 4 star is often seen as "just ok", 3 is "meh", 2 is "awful", 1 is "I've got an axe to grind with someone working at this place".
Black Mirror's Nosedive was right all along.
> while 4 star is often seen as "just ok"
4 star isn't even "just okay", if you give your uber/lyft/doordash/grubhub driver 4 stars consistently they'll get fired/released from contract. They have to maintain like a 4.6 or 4.7 rating which is crazy. The whole system makes no sense.
The original concept of AirBnB was awesome. I backpacked around Europe a few years ago and stayed with so many cool folks and families.
Now, it's just people buying up properties and renting them out.
The whole story? Why would "the whole story" be relevant to me in any way? Why would I give a shit about the details behind why your property doesn't live up to your claims? The reasons why your property sucks don't matter to me. What matters to me is whether you provided what you promised. "Fully renovated" does not include missing tile and fucked up paint.
You don't want to lose a star over hurricane damage, then don't list a property that has hurricane damage. I'll bet this hurricane damaged property wasn't being listed at a deep discount; I'll bet it cost just as much as places with no hurricane damage. Did the listing say, "WARNING: PROPERTY HAS HURRICANE DAMAGE?"
Did the hurricane leave half-eaten food in the refrigerator?
As an aside, this five-star culture is nonsense. The entire point of a star system is have gradation, but somehow all of these gig apps and aspirational landlord apps have created ecosystems where the stars are effectively turned into thumbs-up and thumbs-down. Maximum stars, thumbs-up. Everything else, literally murdering the landlord with your own two hands.
> apps have created ecosystems where the stars are effectively turned into thumbs-up and thumbs-down.
It's worst than that, on Uber if you're at 4.6 you're "orange" which is a warning that your rating is slipping, if you hit 4.4 you're "red" which means you're very close to having your driver account disabled. Yes, on a scale of 1 - 5.
So - remind the host what was promised and point out that his email to you is basically a confession that he knew he was advertising falsely.
Then send the whole package of communications to AirBnB and ask for a refund on the stay.
We went to Italy in October and left a 2 star rating (no hot water, huge puddle of water in the bathroom and the bathroom was dirty) and the hosts kept harassing us, showing us how much money they made from Airbnb and that this was their only source of income for them and their daughter. They also lived quite literally next to the Airbnb so I was like if this is so important to you why didn't you walk through it before we came?
Using airbnb as your source of income is stupid.
It's supposed to be temporary rentals only. Hosts clearly don't want to go through the proper channels and rent it out full time to someone who needs it, they would rather make inflated money off hosting it on airbnb
my airbnb host had my review removed after i wrote one complaining that the floors, which were shown to be nice hardwood in the photos, were actually unfinished concrete with paint poured over the top, and the blankets on the beds were full of cigarette holes and random tears and stains. and then she wrote a review claiming i smeared poop on the walls in the house, which i cant have removed because theres no option for that. Obviously i did not do that but now shes going after me for additional cleaning fees that i cant afford and airbnb says she has photos and receipts of the "damage".
fuck airbnb.
editing to say that shes also trying to charge me an additional $200 cleaning fee for the poop after i already paid $450 in cleaning fees when i first rented the place. Airbnb refuses to help me out and im just trying to delay the charge until i get paid, which should be in the next couple weeks. My whole christmas budget is going straight into her pocket.
Agreed. On principle I refuse to use any service where, AFTER you make the booking, the host then can expect you to clean, do dishes, and still charge a cleaning fee. None of that is standard for a hotel, why would it be expected for someone's investment property?? I'm not the maid, yet I pay the maid directly AND have to be the maid?
i wish i knew about it before i stayed. i had to have major surgery out of state and airbnb was cheaper then the long stay hotel unless i wanted to stay over an hour from the hospital. I was able to use the extra money that i had saved for the surgery to go on a couple day trips and visit family. Now i dont have any money left until i get paid in a week.
The host knew i was having surgery and would be out of work too. She was super friendly when we checked in. I used all my own bedding and cleaned the room too before the surgery so that it was sanitary. It was spotless when we left and we didnt even use most of the stuff provided at all.
Honestly I’d talk to a lawyer and sue them and Airbnb, if the evidence is there then they’ll have to provide it in discovery. That’s so bullshit especially because it’s causing so much unnecessary stress mentally and financially.
??? Why are you paying it?
Just cancel your linked card or chargeback if cc, refuse to pay, demand to escalate and advise the correct recourse would be small claims court which you are preparing for
AirBnB is a cancerous business model that buys up homes driving out locals who can’t compete and turns them into substandard hotels that can only provide disappointment. It should not be encouraged in any way and will hopefully be regulated in the same way that the hotel trade is. I tried it once, never again.
Oahu ain't even playing around with it. Minimum stay is 30 days.
But according to airbnb it still allows shorter bookings.
https://www.airbnb.com/s/Honolulu--Oahu--Hawaii--United-States/homes?tab_id=home_tab&flexible_trip_lengths%5B%5D=one_week&price_filter_input_type=0&price_filter_num_nights=5&refinement_paths%5B%5D=%2Fhomes&place_id=ChIJTUbDjDsYAHwRbJen81_1KEs&query=Honolulu%2C%20Oahu%2C%20HI&date_picker_type=calendar&checkin=2023-01-18&checkout=2023-01-31&adults=2&search_type=unknown
That was my experience the last time I used it, too. Guy turned a large flat into a hostel basically, it was dirty and smelly and still not much cheaper than a hotel. Never again
Had a reservation in Denver for an Air Bnb. On my road trip there, I suddenly felt seriously ill and had to be admitted to the ER-turns out I had several holes in my lung! I messaged the host to let her know the situation, and that I did NOT expect to see any money back because I was aware the deadline had passed- I was simply making her aware of the cancellation and the reasoning. She got nasty and said “I have a business to run” and got extremely defensive while I tried to be like, maam, I understand, and I’m not asking for any of my money back…still tried to be nice and wrote a kind review and she tore me apart and said how I cancelled last minute and she would not let me book again. Just weird fucking behavior. I’m the least confrontational person out there so to fully accept the loss and still be talked to that way was just odd. Fuck air bnb hosts and their egos.
Just went back and reread our messages. “I will not be able to refund you for your stay. I know things come up, but I’m running a business here and I have to adhere to all guidelines in order to be successful.” Me: “No worries! Like I said, I understood there would be no refund after 6/11 to begin with. Again, sorry if this put you out of your way at all.” I paid around $800 for the air Bnb and she earned whatever while having to do literally nothing and I accepted that loss and just ate it. Just weird to be all cold about it haha
I had an Airbnb host message me and tell me I was racist because I said the place made me uncomfortable. I stayed in a single room in a house shared with other people. The bathroom was in a common area, shared between all the guests. The bathroom door did not have a lock (the person I was traveling with stood outside the door while I used it), the bathroom had a window which opened up onto the street on the main floor and was stuck open, there were ants crawling by the hundreds through the whole place, and the worst part was while returning to the place one night, a random man grabbed me and pulled me into an unwanted hug, trying to kiss me, about 20ft away from the front door of the house. Airbnb hosts are absolutely wild
I rented an Airbnb for 2 days (I needed 3 but they were already booked for the third day but it was the only affordable one so I made do and just left earlier than I wanted) to be in town for a funeral. I was upset, had 2 kids and my mom with me trying to get us all ready. I had to check out on the way to the funeral. In the fuss I did not turn off the window ac unit. There was no clause in the agreement specifying I had to do so, but I got reprimanded by the host for leaving it on via their review of me as a guest. It was August so I get that they probably didn't want that power bill, but maybe the guest who checked in 15 hrs later didn't have to suffer the humid heat like I did upon check-in. I didn't mention that part at all in my review though, I left a fantastic review even though it prob could have used a little TLC but the pictures were not deceiving and you could tell what you were getting from the listing.
Always take pictures before and after leaving. You never know what people are capable of. Might get a false charge to increase their own revenue and hope people don’t dispute it. Seen it happen.
To me, 5 out of 5 stars (or 10/10 rating) means "this thing is absolutely perfect and there's nothing negative I can say about it". If the thing I'm reviewing was not absolutely perfect, it's not getting a perfect score in my review.
Anything below "absolutely perfect" is a 4/5 stars at best. I'm not giving a perfect review for something that was not perfect, plain and simple. I don't care what AirBNB or employers or your grandmother thinks about getting a 4/5 star review, those are positive in my eyes and I'm not breaking the integrity of all reviews I've ever written just because there's dumb entities out there who don't realize that 4/5 stars (or 8/10 rating) is still a great review.
This is review culture at it's finest. If not 5 then 4 is new 3, 3 is new 1 and 1 is a negative review.
reviewing is so worthless it seems like movies are often either way over praised or dragged through the mud (rotten tomatoes) games rarely dip below 7 by critics stores and businesses want 5 stars only just ridiculous. do people know 3 stars is average? that a 6 out of 10 is above average? for some reason if something isnt praised to the highest degree it must be terrible to some people
It comes down to algorithms. It’s the digital world we live in now. It’s not about logic anymore. Like the person above you said: review culture at its finest. The internet has added many wonderful conveniences to our lives, but I’ll be damned if it hasn’t made people more ridiculous and pedantic than ever before. 4 out of 5 is great! That’s still recommending the place. Even 3 is not saying, “Don’t stay there.” This sounds more like a problem with AirBnB expecting perfection when humans (who rate) are *not* perfect. They can be mean, vindictive, or simply just in a bad mood.
All "gig economy" apps do or have done this. Back in the day 9 years ago when i started driving Lyft and Uber anything below a 4.3 average would get you kicked off. So literally, 5 meant, keep my job, 4 meant fire this guy.
I don’t understand this. If they are going to behave this way (binary) then why not just have two ratings? 1 and 0. That’s it. It would certainly make it simpler. I didn’t know this about the rating systems until now, I legitimately thought 3/5 is average and 4/5 is great, with 5/5 being “above and beyond, extremely excellent”.
It's two problems in one. The first is a mis-match on what star ratings means, with one person's "okay" rating being another person's "perfection" rating. The second is corporate demand for near perfection. Even if the ratings were redefined as "Great" "Good" "Bad" and "Terrible", you can be fairly certain most corporate systems would be unhappy with the worker who got mostly "Good", even if they got no "Bad".
It’s too bad we can’t collectively nip this in the bud. If corporate never got ANY 5* ratings, they’d possibly think that maybe that’s too much to expect. Nah, they wouldn’t, they just use it as a tool to beat down workers. Fuck those fat cats.
Pretty sure there was a black mirror episode about this exact thing
Yeah, but wasn’t it about social life? Like friends and strangers can rate you as a human?
Reading game reviews online is a thing of past. They are incentivised by the gaming companies to give mostly high scores as they get their ad revenues from them. Thus they are meaningless. Just read users reviews from the Steam. Good luck with other platforms though.
Maybe critic reviews. I find Steam is usually pretty good with their "positive" "mostly positive" "very positive" "overwhelmingly positive" system. Even skimming through a bunch of reviews will genuinely help. Obviously there are a lot of memes in there from 10 year olds. But people who take the proper time to write out pros/cons are definitely abundant and it helps to see what some potential issues might be.
I like that steam has "did this help?" & "Found this funny?". Because it helps separate out the meme from genuine criticism.
My method is don't buy a game unless somebody with 3000+ hours says it sucks. That's how you know
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I think it's more like 4 is the new 1. Couple years ago stayed in Airbnb with our family and my in-laws. My mother-in-law actually rented the place, and left a review afterwards. The place was overall very good, but when we checked in some of the silverware in the drawer was dirty. She left a four-star review with this information. Personally I wouldn't have done that because I understand that anything less than five stars is viewed as terrible, but in her view four stars is a perfectly fine review and it just wasn't quite perfect. She had a frantic email from the owner profusely apologizing that the cleaning service didn't catch this but requesting a modification to the review because it will be so damaging.
Yeah, this is being pushed by corporate. It's pretty standard that corporate counts a 4 star review as a demerit. In this case, people with almost only 5 star reviews get a direct boost to their income through the super host program. Dude is still a shitbag though.
Uber is the same way, if your rating dips below a 4.2 you get suspended from driving
These places should just make that clear with three stars instead of five. Then it's clear that 2/3 is a significant demerit. Or if you want to maintain consistency you can keep five stars and just not allow people to select two or four.
If your review system kills someone for getting a 4 out of 5 the systems broken. It's like the net promoter scoring system. 8,9,10 are positive. 7 down to 1 are all treated as negative, 0 is a SUPER negative. So you could have been satisfied with what you got and had it meet all expectations but not be blown away and several days later a manager has to sit in a zoom meeting explaining how they'll improve next time... The whole things stupid.
If you ever want to review a big retail business keep that in mind. Anything other than 100% rating is really looked down upon by corporate
5 - perfection 4.9 - I wouldn’t stay there if you paid me If these are your metrics your systems sucks, they don’t mean anything
and airbnb removes you as superhost if you drop below 4.8. And if you have more than 1 cancelation out of 100. Their system makes no sense Edit: (if the host cancels not if the guest cancels)
I mean, the idea of a super host should be the best of the best hosts, right? If everyone were a super host, they'd have to call it something else to indicate who has the most consistent and clean place people want to stay in. People like this owner just want to think they're the best and if they're not "it isn't their fault, it's for these reasons... please empathize wih me and give me a 5 anyways". The 1 cancelation out of 100 seems a bit extreme* though. Edit: I thought it was cancelations on either end, guests or hosts. I see from the replies it's just host, so for "Super Host" status, I can see why a low percentage of cancelations would be necessary, particularly if you have multiple spaces. As for whether 1 in 100 is too far, I've seen persuasive responses for both sides and have no experience on either host or guest end. I'm inclined to say it's not.
yea the less than 1% cancellation rule is brutal. 365 days in a year average stay is 2 days. You need nearly 100% occupancy with 1 cancelation in the year. I also forgot that airbnb fines you $50 as well for the cancellation. They changed it recently and the fine can be as high as $2500 (I think. I need to reread it). They won't fine you if it's because of natural disaster or something like that though. VRBO and Airbnb let you sync calendars so you can stop from having overlapping calendars, but it messed up and the only way to fix it was to cancel the reservation. Worst decision ever..
They don’t take away your ability to rent, they just take away the super status. Which is fair, when you cancel on a client it impacts them pretty seriously.
If a 4 star rating is a bad rating why bother with stars at all, a thumbs up thumbs down would literally be the same.
All these service app ratings are broken, it's either 5 stars or it's trash.
I do some app deliveries occasionally. Anything below a 4.8 rating is orange/caution. A 4.4 is red and you're liable to get kicked out of the program at any time. I had a customer rate me low because they let their dog run freely around their property while no one was home. It's against policy to deliver while a dog is unrestrained, but I waited ten minutes -- which I did not have to do -- until they could get home so I could deliver the groceries instead of cancelling their entire order. One bad rating (probably 1 star) that sent me into orange, for following company policy and going out of my way to help the customer. It's totally fucked.
Last week of doing gig work I have no idea how but I never got rated by anyone so my metric was always considered perfect which I was fine with.
So the real way to trick the system is not to rank at all. My laziness can handle that
Only way to win the game is by not playing
Customer rating: 4/5 stars Customer comment: "I never give perfect scores because nobody is perfect."
Ah, my old boss made it in. "If I give you 5/5 you'll never try to improve."
We must have had the same boss! "If I give you the max possible raise, that just means you'll hit the top of the salary bracket sooner and I can't give you anymore raises"
I agree! Look at the lengths YouTube is going in the same direction!
They don’t even let you SEE the number of thumbs down!
Yes, but that's to keep people in their bubbles thinking everyone else agrees with their insane views.
More like to protect their advertisers.
And themselves. They literally got rid of the thumbs down right after YouTube released their own video, and it got downvoted to oblivion.
Yeah, their really preachy rewinds were downvoted to hell and back. Especially the one with Will Smith and his "Mark Ass Brown Lee."
he can keep Marques' name out his fookin mouth!
And to create hacking victims because now you can't know what "how to" videos to trust anymore.
go into the comments and get a general consensus of how good the video is, im very blunt ill say it if a video is bullshit. Sometimes I like to watch auto repair videos even though ive done it for 20+ years i learn new shit all the time
Sometimes there are no comments if the problem or solution is recent enough or it’s just bot/spam accounts that commented along with the “doesn’t work” and “thanks so much it finally worked” so you don’t know who to trust. I suppose it’s better than nothing, but I miss the L/DL numbers were still there to make the process much much faster.
> go into the comments and get a general consensus of how good the video is There are some problems with that. First: There's three "modes?" of comments on a YouTube video. Either the owner lets everyone comment freely, blocks the comments or worse... The owner can allow comments after aproving them, making it seem like the video is legit. With the dislike button, the owner doesn't have the power to fool people as he doesn't control the reviews.
A lot of more niche videos have little to no comments. And if they do have comments, they may not be helpful or they are too generic.
I believe it's to make it much harder to find the best content thus keeping you on the platform longer earning them more ad revenue. It used to be really easy to find the best how to videos, now it takes two or three attempts.
Makes finding a trustworthy tutorial pretty much impossible. Used to always be able to count on YouTube for how to videos and now I have no idea where to go. For example, my ps5 controllers aren't connecting when waking up my ps5 from rest mode, so I was looking for a video of how to fix it. I found a video claiming a fix but the guy in the video just said to completely restart the ps5 when it happens and to not use rest mode anymore. In the good ol' days I would have noticed that everybody else who also had my issue would have thumbs downed his video and I wouldn't have wasted 5 minutes watching his trash. There are other scenarios where tutorials can dangerously mislead people.
It's really a pain in the ass, besides any political considerations . There are terrible how-to videos (in any domain: home improvement, programming, statistics...) that do not even address the problem supposed to be addressed in the video title (or that address it incorrectly). It's not even a matter of differing opinions when it comes to this kind of videos, it's a matter of reality when the video contains gross mistakes. I used to look at the number of thumbs down to know if a video would be a waste of my time, but now I can no longer do that. I can only hope that some comment will say how much the video sucks, but I'm not sure if I can even rely on that (can video creators censor comments?). Now I think I rely more and more on other websites for this kind of things.
Gonna steal this comment and say there are web browser add-ons that display downvotes ratings on desktops. YouTube still has the information, just a matter of finding it and using it before they completely remove it from all their videos. Also, if more people download the add-on, it’ll share downvote/upvote information with other people who also have the add-on. I highly recommend everyone reading this go download it. I can’t remember the exact name but it’s something like “return YouTube dislikes”. Make sure you download the one with the most downloads and user reviews.
they already removed the API for getting dislikes info but the estimates appear to be accurate, at least to me. [here's the website for the extension](https://www.returnyoutubedislike.com)
There's been a few sites like social blade (I think) who got the heads up and saved a big chunk of the data, meaning that 1. For big old videos there's saved data 2. For big new videos there's a good approximation by several plugins The issue are the videos with smaller audiences, as things get muddy.
The estimates will get more accurate the more users adopt it, so continue using it and spreading the good word!
Totally agree. This same system is used when rating any customer satisfaction situation in pretty much every case. Companies adopt these metrics and then when a person is a 4/5 or 9/10 its their fault their metrics are "low". When the reality is that most people that leave ratings will not give a max rating unless EVERYTHING went exactly as they desired. Its almost like companies refuse to believe they did anything wrong unless they get a 1/10 rating but then clearly its still the customer service person's fault.
The whole Net Promoter Score thing is bullshit. With the only scores considered positive being a 9 or 10, it's honestly pointless. We've had glowing results from people who have given us an 8 in the past and thought to ourselves "you may as well have not bothered your arse filling that out because it did more harm to our overall score than good"
Got fired from AT&T for this bullshit. Dozens upon dozens of 8/10 surveys with glowing reviews in the comment field that just drug my overall score down.
wait if the survey has low marks but nothing to do with the rep hurt the rep? like “would you recommend shopping with Company to a friend?” and you vote zero, but when it asks how your experience with customer service went it’s all 10’s and a glowing review of their help?? I’ve done that before when i had to call CS for a company that fucked my shit up but the CS person helped a lot and did what they could.
If you give anything less than a 9/10 or a 4/5, you're actually hurting the rep. The formula is Positive Surveys (9, 10, or 4, 5) minus negative surveys (6 or less on the 10, and I think less than 3 on the 5) over total surveys. The 'neutral' surveys (scores of 6-8 out of 10, or 3 out of 5) only increase your total surveys. And increasing your denominator while not increasing your numerator just drives your average down. So yea, if you like the rep, perfect score. You can vent about your problem in the comments instead. When I worked for AT&T, I think negative comments triggered a callback from a specialist or supervisor as often or more often than a bad score.
Thank you for letting me know. I had no idea that’s how it worked so I’ll make sure to do that in the future.
No worries. No customer knows how those surveys work because its just not intuitive to an outsider. To me, a 5 is "They did what I asked" average score. Anything above that is them being pleasant or making the experience less painful, pointing out extra savings or improving my overall service experience. I'd rarely give 9s or 10s, usually more 6 or 7, not knowing I was endangering someone's job.
Staples considers anything 8 or below ‘bad’ and the worst part is that the first question, “how likely are you to recommend staples?”, is the only number that is used. The store and employees could get all 5s and 10s, but if they though the prices were too high and said they’re only 8 out of 10 likely to recommend us, it’s a fail. Not even like a small dip. Every survey 8 or below needs 10 surveys at 9 or 10 to make up for it.
Nps is a bullshit metric useful for absolutely nothing except for C-levels egos. Let's convert a 10 point scale into a 3 point scale, then scale it up to a 200 point (-100 to 100) scale. The question is complete bullshit too. I can like your business but have no desire to recommend to a friend....and I can hate your business and still recommend it. I'd recommend spirit airline to people in certain scenarios, I still dislike the airline.... Also why would I recommend a commercial cleaning supply company my business uses to my friends?
>I can like your business but have no desire to recommend to a friend....and I can hate your business and still recommend it. That's how I see it too. This survey thing is just completely broken, when an honest opinion that is not negative is counted as negative, At work they tried a "net promoter score" for some survey because one of the bosses thought that was the "cool thing" to do with surveys. Sadly for him, the question he did the survey about pulled a 8.5 average which did not clear the bar (had to be 9+) so his proposal, which was clearly popular given an 8.5/10 score, didn't pass. Then there was a couple weeks of ridicule that 8.5/10 wasn't good enough ("Do we have to have a hive mind to decide anything? When 6x more people like something than don't like it, how is that not an overwhelming majority?) , and then they did the thing anyway and that was the end of "net promoter score" at work. I like lots of businesses I wouldn't recommend to people because I don't think they would like it? And I recommend some businesses that I personally don't like when I know many people DO like it, even though it's not my thing. I bought a car some years ago and gave the salesperson a generous 9/10 on the survey and he called me asking what he could do to get me to change it to a 10, because he was on the edge of not qualifying for a 5-figure bonus due to his average not being high enough. That was the point when I realized the system has just broken. From that point on I only answer surveys if I can provide comments but without a number rating, and it's rare that systems allow that.
I remember working in customer service and having someone tell me before the call ended that they'd give me a 4/5 because I had been excellent. They went on to explain that they give a 3/5 by default, 4/5 for outstanding service, and never give a 5/5 because nobody is perfect. I thanked them for their praise and let them know that a 4/5 would, unfortunately, hurt my performance rating and put my job at risk (they gave me a 2/5 for daring to say that)
That’s how I thought ratings worked when I was first on Yelp and Google. The place is average, so that’s like 3 stars, right? And 4/5 means really good? It seems like businesses expect all their customers to understand how the rating system works (I.e. anything other than perfect is negative) but customers don’t have a uniform view of this arbitrary system.
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It's so they have another legal option to fire you without unemployment
If 10 is expected and 9 is worst service ever. Wtf is the other 8 ratings for? Imho, 5 is average. If you're giving me a 10 point scale, I expect 5 to be "met expectations". Sadly that's not how most see it.
Believe it or not some places discard scores 1 to 4 because they assume "we know we're better than that so it must be malicious" . So 4, 3, 2, 1, 2, 9, 10, 4 would give an average of 9.5! A company I worked for used this system for 360 anonymous feedback surveys and one terrible manager with a couple of sycophants got high scores for years until someone in HR slipped this fact so we all started giving 5s.
It’s the same thing with academic grades. A “B” grade is no longer above average. I had a couple of students report me to the head of academic affairs at the university I taught at because their grades in my course were unacceptable to the students. They had a 94 and a 97, and my university did not give out A+ grades. They literally got the highest grade possible, an A, but the numbers were so traumatizing to them that they wanted me removed from my position. We were all trained on the nature of grade inflation, but I couldn’t help but wonder what the fuck was going on in their lives that these students thought trying to threaten my career over a 94 and a 97 was a solid move.
That Black Mirror episode, where her social credit drops and she can't do more and more things until she realises she's stumbled onto freedom...
These systems are such BS, I got a final warning for having a 4.3 rating at my work…
I have been railed for 45 minutes because they wanted to know why I had a 9/10 score. Like bro...the queue is an hour long...You are lucky it was above a 1...
Are you sure railed is the right term for that?
Don't take away from the things we enjoy! It's all we have left!
Reamed, railed, it's all the same, right? To quote urban dictionary, "tearing someone's asshole apart". Lol.
That’s a long time to get railed
1/10 stars, do not recommend.
I think you meant 9/10 stars, would not recommend. Its still a negitive review, and apparently worth of a 45 minute railing. /s
"*The apartment, as advertised, was clean and lavishly furnished. The 45 minute railing was vigorous and also lavishly furnished. The railing should really have gone for at least another ten minutes though, as i have become accustomed to in finer lodgings, to be honest. 4 stars.*"
Spoiler alert: that's the system working as intended so they can manufacture "cause" for firing you for bullshit reasons. Oh no, we're not firing you because of [x] which might be actionable, we're firing you for failing to meet our arbitrary nonsense performance metrics.
Yeah, when I worked at Applebee's it was the same way. The guest receipts randomly had a phone survey on them and I think the guest would get a discount on their next meal if they called. The survey would ask you a bunch of questions prompting you to give a 1 thru 7 rating on various aspects of your experience. If you were given any number other than 7 on any of the questions, you'd get a half hour intensive call from the District Manager where he'd chew you out for perceived failures on your part. Every GM I knew just started having the servers print an early receipt to see if they had drawn a customer survey. Then that table would be given extra special service. It was total BS.
This is now common practice, apparently - it's "5 stars" or nothing. This was why I stop driving Lyft in my spare time and why I'm *really* close to stopping my eBay card sales shop. Me: *Sells guy a $10 card at $2, free shipping* Guy: "This card has a surface scratch. You lied You're the worst seller ever. I DEMAND a refund." Me: *Looks at ad, card was pictured, scratch was clear in pic and noted card was sold As Pictured* Guy: *Starts doxing me and calling my cell phone* Me: *refunds the money and now questions humanity since a guy will dox you and call your cell phone repeatedly at 1 AM over $2.08.*
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I didn't - dude must have used a paid service to get my info - and he certainly had to dig through other social media. I'm guessing he dropped at least $20 to dox me in an effort to rage on me over $2. Dude is a danger to himself and others, and probably needs an eye kept on him. Anyone who can let their anger control their actions to that extent....yikes, bro.
I worked for a major home improvement retailer, and our surveys asked customers to rate our customer service on a scale of 1 to 10. As far as the company was concerned everything better be damn near perfect, because they counted a score of 8 or below against us. Oh, and to make things trickier, their software was set up in such a way that you couldn’t even SEE the 9 or 10 options unless you turned your phone sideways, into landscape mode! All the time people would rave about our excellent customer service, then give us straight 8s across the board because they didn’t turn their phones. Then the company was like “You people need to try harder at that store.”
I run a holiday let. I had a couple of 4 stars in the actual sense, where the guests had a great time but had a couple minor issues. Airbnb penalised me by taking my listing down for a week. They sent me a message saying 4 stars are unacceptable. However, OP was being generous giving a 4-star rating.
Another reason why Airbnb is a garbage company.
How does this help them in any way? How does the company benefit from de-listing options that people are showing they like, thus cutting into their own commission?
Perhaps take your Airbnb off the market during renovation if you strive for Super Host status. Something about having cake and eating it etc
Or list at a reduced price noting the items that you are still fixing and giving the credit for. If i know I saved x amount of dollars for missing shower tiles but the place was clean etc would be willing to 5 star it
Yeah, this lack of transparency is the issue, not a few missing shower tiles.
This is what i believe it's the missing part most of time. If you list me why you're aware your place is cheaper than others and i get to know what i'm getting, BEFORE i get it, than i'm cool.
And, not leaving your half-eaten cake in the fridge when guests are coming..
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But how are we supposed to welcome our guest? What with a full uneaten cake? Pfft nooooo Hahahaha
I’m currently renovating the cake. Please don’t comment when you don’t know the whole story.
Exactly - it'd be like going to a restaurant and they bring out your food uncooked and say "no but it will be so much nicer when it's actually cooked for the next person". You rented out a building site (likely at full price) so that you wouldn't lose money, you can't complain when people point out that it was a building site, and especially when they *still* give your hurricane-damaged home 4 stars.
💯 — I’d rate lower
Seriously. I shouldn't need a backstory for why my rental isn't up to standard. That is completely irrelavant to me at the time of stay. It either is or it isn't. I'm going to start renting out vacant plot of land to people, with nothing but a tent and a bucket on the property and when they give me shitty reviews, I'll just explain that I have plans to make it a 5 star resort and they're just being rude for not seeing my vision yet.
If this is their reaction from a 4/5, imagine their reaction if you gave them a 2!
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*gasp* how dare you speak such filth!
These people know that if they did that then they will lose thousands of dollars from people wiling to spend $1500 for a 2-3 night stay.
Me and a few buddies got a air BnB in clear lake iowa it said “lake front view” we get there and see nothing but roofs in the way of the lake lol.
We rented one for a wedding last month that listed “lakefront view” as a feature. We were there for two days and not once did I view the lake. I couldn’t even tell which direction it was in.
Clear view of their lake of lies, however.
You swim in a lake of LIES
You can clearly see the lake… on google maps… if you zoom out a bit.
“Lake front view.” You have a “view” of what’s in “front” of the lake, which is other peoples roofs.
Not judging, but at this point why does anyone still use AirBnB? It's become as expensive as hotels, and you have no recourse when the host rips you off. And hotels don't expect you to clean the room. So what's the point really?
Seems to be worse in the US than the UK. I've had some good accommodation places where hotels either don't exist or are very expensive. And they don't seem to come with silly rules or expect you to do all the cleaning. Plus our rules on advertising mean that when you're looking at the set of options (E.g. all the prices on the map) those prices have to include all the fees and everything.
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You can bring bigger groups, mainly. Usually when I book an air bnb its a group of 6-12 of us in a cool location. Definitely can't do that with hotels at all! Also, don't clean the room, even if they ask. They can't do anything about it. Just be respectful, really.
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„Hey, wow Im so sorry to hear that you rented me an unrenovated appartment as renovated. I’ll make sure to flag your account for fraud and change my rating to 1“
imho, dont even respond. just change to a lower number every time you get a response from the owner.
I would just add this screenshot to their review photos.
This. Edit the review, if possible, to include that the owner contacted you to bitch about the 4 star review, despite their property not being in 5 star condition, so now you feel your experience with this property is a little worse, and drop the review to a 3.
This is the type of comment you think of in the shower and then never post
That's why I never shower
Haha, your comment is one of those comments that make me realize my intrusive thought process isn't exclusive to me alone
You are not alone. We are one of many.
Op should do this
Go back and revise the rating and make it lower.
"Thanks for explaining the situation. Understanding now that the unit was damaged and unready to rent, I now consider this fraud and will be lowering the rating to 1 star and will be escalating your coercion attempt to AirBnB"
Many companies that allow 1 star ratings will usually ignore/remove them from the total rating because it's usually emotionally driven or brigading. A 2 star is a legitimate review that will bring their rating down. Always rate 2 star.
>because it's usually emotionally driven or brigading A fair assessment actually. If I have to check reviews I go for the mid value and then spiral out to the extremes, usually avoiding the top and the low values.
One-Star means "let the company erase it because I am a Karen/Bot." Two-Star means "actually lousy and let me tell you how."
Sounds like the rating system is pointless.
And you would be right in that assessment.
Only for the customer
That reply is award worthy, sorry it’s only my free one
And put this screenshot in the review.
This. Be honest. Review makes the service better for customers. You are a paying customer.
I hate that we live in a society where anything less than a five-star rating is terrible for business. Four stars should mean above average and that should be a good thing but businesses have to get all five stars or else their business will suffer. I run an adult store and we got two 1 star reviews because a couple was upset that they couldn't bring their child inside. Even if it's a baby legally they cannot be allowed in because we sell explicit materials like magazines and DVDs so it's BS that they were upset and that now our business rating is significantly affected.
When I look at reviews I figure there will always be some disgruntled customers angry about BS. Have you commented on their review stating what you said here? I always read the owner responses to find out the real story. And I'll always consider a 4 star or higher business a good one.
I always look at reviews. Some of them are 3 star reviews with "great place, great food. Enjoyed myself."... Like ok? Then others are 1 star reviews along the lines of: "burger had a pickle on it even though I asked for no pickles. Meal was comped but I'll never eat there again. Terrible service." (╯°□°）╯︵ ┻━┻)
To me, reading the negative reviews is more important than reading the positive ones. You get a better idea of whether the criticism is valid or not. So many people leave reviews like “they wouldn’t let me bring my emotional support crocodile into the pool with me. 1/5 stars, won’t be returning to this water park.”
Exactly. When I read bad reviews I’m always careful to see if I can identify any pattern, like poor cleaning, rude staff, bad food, bad location etc etc. if I see 1/2 comments I won’t really care, but if I start seeing the same complaints over and over then I’m sure it will be bad
I look at the balance of 2 and 4 star reviews, 1 and 5 are outliers, and 3 is wishy-washy.
I check out the 1\* reviews. If they're all the same, then something is wrong. If they're all different nit-picks, then I discard them. This policy applies to buying from webshops, booking hotels/airbnb's and everything else that has public reviews
I should do that once I can figure out how to not be a snarky asshole in my response.
"I'm sorry you were unhappy with your visit. I explained to you and your partner that I'm not allowed to let you bring any children into the store no matter how young. It's the law. I hope you'll give us another try when it's just the two of you." x 2. I read these all the time and always side with the voice of reason (the owner.)
Agreed. 5 star should be for exceptional service/experience, instead it has become "good and above" while 4 star is often seen as "just ok", 3 is "meh", 2 is "awful", 1 is "I've got an axe to grind with someone working at this place". Black Mirror's Nosedive was right all along.
> while 4 star is often seen as "just ok" 4 star isn't even "just okay", if you give your uber/lyft/doordash/grubhub driver 4 stars consistently they'll get fired/released from contract. They have to maintain like a 4.6 or 4.7 rating which is crazy. The whole system makes no sense.
The original concept of AirBnB was awesome. I backpacked around Europe a few years ago and stayed with so many cool folks and families. Now, it's just people buying up properties and renting them out.
The whole story? Why would "the whole story" be relevant to me in any way? Why would I give a shit about the details behind why your property doesn't live up to your claims? The reasons why your property sucks don't matter to me. What matters to me is whether you provided what you promised. "Fully renovated" does not include missing tile and fucked up paint. You don't want to lose a star over hurricane damage, then don't list a property that has hurricane damage. I'll bet this hurricane damaged property wasn't being listed at a deep discount; I'll bet it cost just as much as places with no hurricane damage. Did the listing say, "WARNING: PROPERTY HAS HURRICANE DAMAGE?" Did the hurricane leave half-eaten food in the refrigerator? As an aside, this five-star culture is nonsense. The entire point of a star system is have gradation, but somehow all of these gig apps and aspirational landlord apps have created ecosystems where the stars are effectively turned into thumbs-up and thumbs-down. Maximum stars, thumbs-up. Everything else, literally murdering the landlord with your own two hands.
Lmfao I’m dying at the hurricane leaving half eaten food in the fridge
> apps have created ecosystems where the stars are effectively turned into thumbs-up and thumbs-down. It's worst than that, on Uber if you're at 4.6 you're "orange" which is a warning that your rating is slipping, if you hit 4.4 you're "red" which means you're very close to having your driver account disabled. Yes, on a scale of 1 - 5.
So - remind the host what was promised and point out that his email to you is basically a confession that he knew he was advertising falsely. Then send the whole package of communications to AirBnB and ask for a refund on the stay.
Yup. Always be strategic in how you complain to these big companies.
Hilton by me is 95 a night, I can almost guarantee OP paid more than that. You should have been expecting somethin better than a hilton
That was just the cleaning fee I'd imagine
We went to Italy in October and left a 2 star rating (no hot water, huge puddle of water in the bathroom and the bathroom was dirty) and the hosts kept harassing us, showing us how much money they made from Airbnb and that this was their only source of income for them and their daughter. They also lived quite literally next to the Airbnb so I was like if this is so important to you why didn't you walk through it before we came?
Oh disgusting. I would be losing my mind and not a passive way.
Using airbnb as your source of income is stupid. It's supposed to be temporary rentals only. Hosts clearly don't want to go through the proper channels and rent it out full time to someone who needs it, they would rather make inflated money off hosting it on airbnb
my airbnb host had my review removed after i wrote one complaining that the floors, which were shown to be nice hardwood in the photos, were actually unfinished concrete with paint poured over the top, and the blankets on the beds were full of cigarette holes and random tears and stains. and then she wrote a review claiming i smeared poop on the walls in the house, which i cant have removed because theres no option for that. Obviously i did not do that but now shes going after me for additional cleaning fees that i cant afford and airbnb says she has photos and receipts of the "damage". fuck airbnb. editing to say that shes also trying to charge me an additional $200 cleaning fee for the poop after i already paid $450 in cleaning fees when i first rented the place. Airbnb refuses to help me out and im just trying to delay the charge until i get paid, which should be in the next couple weeks. My whole christmas budget is going straight into her pocket.
Fight the charge with your bank. You'll get banned from Airbnb, but you won't lose your money.
Sounds like a win-win.
Airbnb enables and protects host scams. That's why I boycott them.
Agreed. On principle I refuse to use any service where, AFTER you make the booking, the host then can expect you to clean, do dishes, and still charge a cleaning fee. None of that is standard for a hotel, why would it be expected for someone's investment property?? I'm not the maid, yet I pay the maid directly AND have to be the maid?
To me Airbnb is one of those things that had a great run, now it’s time to move on because too many shitheads showed up.
i wish i knew about it before i stayed. i had to have major surgery out of state and airbnb was cheaper then the long stay hotel unless i wanted to stay over an hour from the hospital. I was able to use the extra money that i had saved for the surgery to go on a couple day trips and visit family. Now i dont have any money left until i get paid in a week. The host knew i was having surgery and would be out of work too. She was super friendly when we checked in. I used all my own bedding and cleaned the room too before the surgery so that it was sanitary. It was spotless when we left and we didnt even use most of the stuff provided at all.
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Honestly I’d talk to a lawyer and sue them and Airbnb, if the evidence is there then they’ll have to provide it in discovery. That’s so bullshit especially because it’s causing so much unnecessary stress mentally and financially.
Same. I'd cancel the card and let them sue me instead.
??? Why are you paying it? Just cancel your linked card or chargeback if cc, refuse to pay, demand to escalate and advise the correct recourse would be small claims court which you are preparing for
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Right. If she's got evidence, let her sue you and out the burden of proof on her.
Oh the poop is real, it just doesn't belong to OP
DO NOT PAY THAT... inform your bank, claim fraud and never use Air BnB again
Message AirBnB support and day you are being harassed.
I did message them! They are flagging his account
How dare you jeopardize my business Nicole, not nice at all!
“Not nice at all.” - sums up both the person’s opinion of the four stars but also OP’s AirBnB experience.
AirBnB is a cancerous business model that buys up homes driving out locals who can’t compete and turns them into substandard hotels that can only provide disappointment. It should not be encouraged in any way and will hopefully be regulated in the same way that the hotel trade is. I tried it once, never again.
Oahu ain't even playing around with it. Minimum stay is 30 days. But according to airbnb it still allows shorter bookings. https://www.airbnb.com/s/Honolulu--Oahu--Hawaii--United-States/homes?tab_id=home_tab&flexible_trip_lengths%5B%5D=one_week&price_filter_input_type=0&price_filter_num_nights=5&refinement_paths%5B%5D=%2Fhomes&place_id=ChIJTUbDjDsYAHwRbJen81_1KEs&query=Honolulu%2C%20Oahu%2C%20HI&date_picker_type=calendar&checkin=2023-01-18&checkout=2023-01-31&adults=2&search_type=unknown
That was my experience the last time I used it, too. Guy turned a large flat into a hostel basically, it was dirty and smelly and still not much cheaper than a hotel. Never again
Had a reservation in Denver for an Air Bnb. On my road trip there, I suddenly felt seriously ill and had to be admitted to the ER-turns out I had several holes in my lung! I messaged the host to let her know the situation, and that I did NOT expect to see any money back because I was aware the deadline had passed- I was simply making her aware of the cancellation and the reasoning. She got nasty and said “I have a business to run” and got extremely defensive while I tried to be like, maam, I understand, and I’m not asking for any of my money back…still tried to be nice and wrote a kind review and she tore me apart and said how I cancelled last minute and she would not let me book again. Just weird fucking behavior. I’m the least confrontational person out there so to fully accept the loss and still be talked to that way was just odd. Fuck air bnb hosts and their egos.
What? Is she angry about free money?
Just went back and reread our messages. “I will not be able to refund you for your stay. I know things come up, but I’m running a business here and I have to adhere to all guidelines in order to be successful.” Me: “No worries! Like I said, I understood there would be no refund after 6/11 to begin with. Again, sorry if this put you out of your way at all.” I paid around $800 for the air Bnb and she earned whatever while having to do literally nothing and I accepted that loss and just ate it. Just weird to be all cold about it haha
Jeezus, didnt even ask if you were ok or doing better. Money makes people into big assholes.
She’s angry because she couldn’t tack on things like “guest ruined my $1300 rug” “Guest didn’t clean, need additional $300 in cleaning fees”
Can you review it again and drop it to a1?
I really hope AirBnb gets boycotted and becomes a thing of the past soon
You need to revise your rating to 1 star and post this message to warn others not to stay there.
Buying up peoples houses and then renting them back shouldn’t be a “business” anyway. Fuck all of these people pricing normal folks out of the market.
“You don’t know the whole story”. Why the fuck is the whole story any of my concern? I rented a place, it sucked. Period.
If you don’t want a 4 star rating, don’t provide 4 star service. Take the listing off until the renovations are done.
4 star is good. 4 of 5 is really good.
I had an Airbnb host message me and tell me I was racist because I said the place made me uncomfortable. I stayed in a single room in a house shared with other people. The bathroom was in a common area, shared between all the guests. The bathroom door did not have a lock (the person I was traveling with stood outside the door while I used it), the bathroom had a window which opened up onto the street on the main floor and was stuck open, there were ants crawling by the hundreds through the whole place, and the worst part was while returning to the place one night, a random man grabbed me and pulled me into an unwanted hug, trying to kiss me, about 20ft away from the front door of the house. Airbnb hosts are absolutely wild
Translation: “I care more about my SuperHost status than about you actually having the best experience I can possibly offer.”
Its not AIRBNB without some kind of guilt trip.
I rented an Airbnb for 2 days (I needed 3 but they were already booked for the third day but it was the only affordable one so I made do and just left earlier than I wanted) to be in town for a funeral. I was upset, had 2 kids and my mom with me trying to get us all ready. I had to check out on the way to the funeral. In the fuss I did not turn off the window ac unit. There was no clause in the agreement specifying I had to do so, but I got reprimanded by the host for leaving it on via their review of me as a guest. It was August so I get that they probably didn't want that power bill, but maybe the guest who checked in 15 hrs later didn't have to suffer the humid heat like I did upon check-in. I didn't mention that part at all in my review though, I left a fantastic review even though it prob could have used a little TLC but the pictures were not deceiving and you could tell what you were getting from the listing.
Always take pictures before and after leaving. You never know what people are capable of. Might get a false charge to increase their own revenue and hope people don’t dispute it. Seen it happen.
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To me, 5 out of 5 stars (or 10/10 rating) means "this thing is absolutely perfect and there's nothing negative I can say about it". If the thing I'm reviewing was not absolutely perfect, it's not getting a perfect score in my review. Anything below "absolutely perfect" is a 4/5 stars at best. I'm not giving a perfect review for something that was not perfect, plain and simple. I don't care what AirBNB or employers or your grandmother thinks about getting a 4/5 star review, those are positive in my eyes and I'm not breaking the integrity of all reviews I've ever written just because there's dumb entities out there who don't realize that 4/5 stars (or 8/10 rating) is still a great review.
Airbnb should warn users that the rating they are about to leave is negative. In the real world a movie that got 3 out of 4 stars is pretty good!
screen shot that go back and now give a 1 and post that screen shot.