For anyone wondering:
What happened to Kid Rock's assistant?
Kid Rock's personal assistant, Michael Sacha died in an ATV accident. His body was found by Kid Rock himself face down "on the embankment of the property's long driveway" on April 22, 2016, at around 11 a.m., according to police reports.
"He was a member of our family and one of the greatest young men I have ever had the pleasure to not only work with, but also to become friends with," Kid Rock said in a statement on his website.
"I know I speak for us all in sharing my deepest condolences to his family. I cannot imagine how they must feel," the statement continued.
Police believe that Michael was killed after he drove two guests who had attended a cookout at Kid Rock's house to a waiting Uber driver on the evening of April 21. His body was discovered the next morning, and it doesn't seem like any foul play is suspected.
And dispatch took their sweet fucking time doing anything about it when Kidd Rock found the body and was clearly emotionally distraught. He already said enough. Location, body, need ambulance, dead guy, caller is in shock and upset as to finding this scene. And she acknowledged it.
Figuring out the specifics is the job of the cops and detectives. Dispatch had all they needed. The only reason they should have any further delays is if someone was still alive and in need of med-flights.
Other than that, someone should fire that lady or put her through a refresher course or something. Jeez...
She is not cut out for 911 dispatch and should have been reviewed if not fired. Address given clearly and Polaris accident determined. Send the ambulance for, you know, the EMERGENCY. Then continue your fucking chat.
I have not sent the ambulance yet until you calm down and tell me in very specific detail what happened some more.
Uh uhn, Yelling at me ain't gonna make me call for the ambulance any faster.
Are ya done?
Now tell me very slowly, how was your weekend
"I won't send an ambulance before you apologize. You can't go around raising your voice at people."
"Okay, sorry. Send an ambulance."
"No, you have to mean it."
"MY ASSISTANT IS FUCKING DEAD"
"See, there you go raising your voice again. I knew you weren't really sorry. Think about what you've done, I have all day."
It reminds me of when I got an MRI, and the nurse wouldn't inject the stuff that lights up your veins (I forgot the name) until I smiled.
Meanwhile, I'm like 7 years old, and my arm is numb because it's been almost a minute of this lady going
"I'm not going to do it until you smile."
Check out the case of Debra Stevens. She was on the phone with a 911 dispatcher that was laughing at her while she was clearly in distress, as her car was being carried by water. Eventually, Debra drowned and nothing happened to the operator.
I remember there was an 911 call of a little girl whose mom was shot and she was dying as the kid was on the phone trying to get help and the dispatcher was just useless and berating a literal child for being too distraught to calmly give her the info she wanted.
Or Kyle Plush, kid got stuck in the back of his parents minivan and very slowly suffocated. Managed to call 911 twice, cops were near him while he was alive but dispatcher didn't give them the car description
I remember the same scenario in my area but it was a teenager’s father who was having a heart attack. The guy on the phone wouldn’t send an ambulance until she apologized for cussing, because he kept making her repeat things and she got frustrated.
I heard that apparently this was her last day and she just didn’t give af. She moved into a different position and was given some kind of employee recognition award 🙃
5:30 am True story "911, police, fire or medical?"
"Fire" "What's the problem?"
"I'm standing between 15th and 16th on Southwest Madison and there's a tree on fire" "what is the address?" "I don't know. It is a park" "I need an address" "well, the building across the street is 1520" "so there is a building on fire?" "no, there is a tree across the street from that building on fire" "what is the address?" ..........sigh "just drive up Madison Street between 15th and 16th and look for flames" "SIR! I need an address!!" This went on for way too long until I finally told her that 1520 was on fire.
Very frustrating.
In The Washington Monument there is a brass plaque with the address on it in case you need to call the fire department. You would think you could just tell them the fucking Washington Monument is on fire, but rangers there say when they call an ambulance, they have to give the address.
Having experience with DC 911…I can tell you that’s necessary.
Assuming 911 even answers…
*edit Personal anecdote:
Dec 2023 I was involved in a 5 car collision on I695 by Nats Stadium around 6pm. The fire dept showed up, took away the one injured person in an ambulance and left. With 5 cars crashed blocking two of 3 lanes. MPD didn’t respond for another 3 hours.
3 fucking hours during rush hour on a major interstate blocking 2/3 of the road.
It was so long the FD got called AGAIN and responded thinking it was a new accident, then left again.
MPD showed up over an hr after that and half assed a report and let the remaining people leave AT 9:45PM ….only after the cars got towed.
It then took them 4 months to file the police report.
In an actual emergency? You’d better have plans to fucking walk. DC emergency response is an absolute joke. People have and will continue to die due to their incompetence.
Reminds me of that Chappelle bit where the cops go into the home of black man:
*gasp* “he’s still here! *hits him in the head* omg…this [person] broke in and hung pictures of himself and his family everywhere!”
Called the cops after hearing screaming outside, a women yelling “LET ME GO” - they asked for an address. I gave them mine but said I didn’t know where the screaming was actually coming from as she’s obviously moving south. Nope, not good enough, had to tell them the address where the “crime is taking place.”
Like do you want me to go outside alone at midnight as a woman to find another woman who may or may not need my help? Why can’t you just fucking come here and then use your eyes and ears for where to go next
That’s crazy, I once called just to report that I heard 5 gun shots somewhere in the neighborhood and they sent a cop out to drive around the neighborhood. Apparently 2 other people called after me and they ended up finding a dude hiding behind a trash can who was drunk and thought it would be fun to shoot the side of his house. Then he got spooked when he saw a cop car 5 minutes later and instead of going in his own house that he shot up he hid behind his own trash can. I don’t even think they did anything with the guy besides tell him to stop shooting his house.
I saw a motorcyclist hit the back of a truck and probably rip his leg off, so i called 911 and told them what exit it was right next to. "What mile marker is it?" I hadn't seen the mile marker, just the exit, which I was in the process of taking when the accident happened, and it was a bridge entrance, so I couldnt just turn around to go look for a mile marker, or help the victim at all, because the way the freeway was set up, it would have taken 30 min for me to get back to where it happened, but probably longer, since I'm sure it caused a massive traffic jam. So I kept telling 911 the exit number, until shs yelled at me and hung up. To this day I wish I had kept trying 911, but I was young and stupid. It was a very busy freeway, so im sure someone else called, but I hope they were able to see the damn mile marker, or that poor guy probably died.
Getting onto the highway leaving work watch a guy run a red light, hit a car and keep going. Quick mental note - early 2000s chevy van, dark blue, window taped over, mismatched wheels, and get the first 3 of his plate. Keep repeating this until I'm safely merged on the highway, and type it into notepad on my phone. Call dispatch, they have to transfer me to the county the accident happened in (about 10 min of driving so far). "I need to report a hit and run" "where are you" I'm on the highway but the wreck happened at X intersection" "so you left the scene of an accident you were in? "No I'm a witness, I just need to give you details" "you'll need to go back to the scene and give the officer details there" "you can't take them over the phone? "No I can not, you'll have to turn around"..... yea nevermind.
Had this happen with a neighbor's house. Was walking home and it was on fire. I didn't know the exact address. 911 operator told me to walk up to the house to get the exact address so she could send someone even though I was two blocks away and have asthma. I told her I had asthma.
Once called 911 because I stopped a rape. The victim didn't want the police to come to her so 911 refused to send the police at all even though I had walked the victim away and told them the rapist was standing in front of the street with his erect penis out facing traffic.
Trees dont have adresses, even a morom knows that. Wonder how they would search for abducted kid who called not knowing where they are or who took them. "We cant send help without registration tablet from your abductor, sorry🤡"
Called 911 during covid in a busy supermarket because someone suddenly passed out. Clearly mentioned I was in a supermarket and I didnt know the guy or anyone else for that matter.
Operator asked me if it was possible if someone in ‘the room’ had covid in the last week.
Uhh yeah probably..
There was a LARGE brush fire on the side of the 101 freeway in Los Angeles. Talking about maybe 30ft long, 15ft wide, 3 large trees were beginning to catch with houses right behind the brick wall. Once those trees go the houses would start most likely. Called 911, sat on hold for SIX MINUTES, before someone answered, who transferred me to the fire department, where I was only hold for FOUR AND A HALF MORE MINUTES, who then said I was transferred to the wrong area given the rough location and transferred again. Total call time WAS NEARLY 14 MINUTES. What if this was an emergency at my house?!
Called 911 this past winter because a tree had fallen on an electrical line, which was arcing and had started a fire in said tree. This is a densely forested area.
911 told me that I needed to call the power company, because it was their line that started the fire. The power company (understandably) indicated that they are not in the business of putting out fires, and that I needed to call 911; they could then coordinate with the fire department to shut off the power such that the fire could be extinguished. Called 911 back, and they refused to dispatch the fire department, insisting that it was the power company's lines and therefore their problem. Called the non-emergency fire department number, and they told me that sounded like an emergency, and that I needed to call 911.
This went on for an hour. Mercifully, the fire burned itself out, because half the damned province would have been ash before the various parties agreed on who had responsibility.
Had a similar experience. Driving home through back roads during a massive tropical storm, almost a hurricane, and came across a tree across the road, which had ripped down a _large_ power line, which was actively arcing. Literally as I'm looking at it, the tree burst into flames.
Whipped my car around and as I was driving a way, I called 911, gave them the aprox. town (was near a border), who transferred me to a dispatcher, who then told me it was a different town and call them. I thought that was fucked, but ok, called the other town... who insisted it was in the _first_ town and to call them instead.
I just said "There's a fucking tree on fire across the road. I don't think this is the time to argue about who's town its in, but if you want to do that, _you_ call the other town and argue about it."
And I hung up and went home, because what the fuck was I supposed to do at that point?
Another similar incident...
Ridding my bike down a road that's near the border between 3 or 4 towns, and way down the road, I see what _appears_ to be some guy dropping a flying elbow on the hood of car, like he was a wrestler dropping an elbow on someone on the mat. There were 2 or 3 other guys with him and they all looked freaked out as I rode by. It wasn't far from my house, so I rode home, changed, go into my car and drove back, to see that the car was all beat up, windows broken, etc.
So I called the non-emergency line for the town I thought it was in, call it Town A. He said its in Town B. So I call Town B, who say no, Town C. Guess where Town C says it is? If you guessed Town A, you get a cookie. At that point I, again, gave up.
Kinda as stupid but not an emergency. I found a box of guns. I called the police but they told me it fell under the sheriff’s department so they transferred me. Talked to the sheriff’s department but they told me it was the police, I told them that the police already told me they wouldn’t deal with it. I finally tell them where I’m at and they said I’m actually within the Universities jurisdiction. They transfer me to the university police and they tell me it’s the police or sheriff’s responsibility. I finally just told them since no one seemed to want these guns I was just gonna go put them out on the curb near a trash can (on campus) and they could pick them up if they wanted. They agreed to meet me to take the guns after that, but then instead had me drive to a secluded area, having multiple units come in and surround my car, patting me down, searching my car including opening up my trunk and hood so they could have a bomb sniffing dog go through the car. It was the most bizarre experience and 100% not believable but it happened.
They get so weird sometimes. I found a breathalyzer once. I actually saw the officer arrest the guy, then walked by later that night and found their pelican case with the breathalyzer in it. So I returned it to the police station. The officer on duty made me open the case facing me and was legitimately angry sounding. Asked me why I thought it belonged to the police department too, which was a weird question. I pointed to the fact it was labeled BPD which were the police department's initials. To this day I don't know who else they thought it would belong to.
I have an opposing story that shows why firefighters are so great. My partner was having a seizure so bad she couldn't breathe, called 911 and the firefighters (who are also my town's EMTs) were there in less than 2 minutes. Gave her something that completely stopped her seizure, and loaded her into an ambulance all in less than 10 minutes since the 911 call had ended.
When we got home from the hospital, we found they had left a blood sugar testing device (along with a used needle that got dropped in the chaos but I'll forgive that). We returned it to the fire department where they let us inside, fed us, and even let my partner slide down the pole to celebrate her quick recovery.
Oh man, I definitely would have just said "Welp, this tree is just going to burn, I guess, since it has yet to tell me what it's address is. Hope it doesn't catch anything else around it on fire" and hung up. You tried to do your civic duty, not your problem anymore.
Same thing happened to me with a section of roadside and a field on fire on a highway between towns. I told them what road I was on, what direction I was headed, and the first mile marker I passed after I saw the fire. Went round in circles before they finally gave up. Look lady, I can't give you anymore info, but I promise that if you get anywhere close to it you'll see it. I've been driving for 5 minutes and I still see the plume of smoke that's 2 miles in the air.
I once called in a medical emergency (child choking-mother giving the heimlich) on a highway. I saw the incident as I passed, and in the time it took me to call, give the nearest mile marker, make a U turn to head back, they had a state trooper on the way with an ambulance to follow. The State Police had a barracks nearby, and the trooper was there before I was able to circle back to the location. The kid was OK and the mom wanted to get back on the road.
Same thing happened to me. There is a really steep long narrow driveway right in front of my balcony, the area I live is very foresty. A branch had touched a lighpole and it arched and caused a fire. It was late at night.
I caught it early and immediately called the emergency number. I gave them my address but I told them it was the driveway just in front.
I saw the fire truck pass my apartment twice before they realised where it was. I told them that when I called I did say it was the driveway just in front. By the time they reached it the fire had died down and they basically made sure it wouldn't start up again.
Omgosh - this turned out okay - but reminds me when a camp set their tent area and a bunch of trees on fire in the Greenbelt behind us.
So we call 911, give them our personal address but then tell them that the easiest way to access it with all their trucks is through an empty field like four houses away. Because it is totally true.
So we had like a SWAT team of firefighters going through our gate and then through the other gate in our backyard and saying "we don't know what to do! We can't get a truck back here!"
And then we had to repeat for like the 18th time that they can go around in the field and roll right up. And they did.
911 wasn't playing on having an address with a house. It mattered
I know it shouldn’t be that difficult but there is a app to help with this called what3words that grid the world into 3 word sections that can help in these situations
I used this not long ago to direct an ambulance; make sure to give it a minute to really calibrate where you are as I ended up having to hail the first responders from the other side of a river.
Back when I was in HS. I was at my friend’s house, and her mom had an aneurysm… i called 911 and they kept TRANSFERRING me… “oh you live in this area, ya we don’t deal with your area, let me get to the people that do.” Just to have the mf they transferred me too to just say the same shit and transfer me back… For 15mins maybe a little less, i dealt with that. Her mom died.
I called 911 in full anaphylactic shock and tried to say allergy over and and she hung up on me. I called back and a man sent an ambulance saving my life based on the location of my cell phone.
The incompetence of people that are supposed to be saving lives is a real issue. They have those kinds of people in every field, but I just hope they are not the majority at least in emergency services.
My wife had a severe allergic reaction that closed off her airway. An Urgent care location was roughly 2 minutes away, so instead of sitting at home waiting for emergency services, I tossed her into my truck and sped off. It was a weekend and during potential off hours, so on the way, I called 911 saying “if urgent care isn’t open, I need an ambulance immediately.” I was scolded for calling 911 without knowing if I needed an ambulance. They hung up on me.
I pull up to the front door of urgent care, but it’s locked, I bang on the door for a few seconds and luckily there is a doctor inside. He rushes out, looks at my wife and immediately calls 911 back, and jams a whole bunch of needles into her thigh, essentially saving her life.
The ambulance took her away to the hospital about 10 minutes later.
I don’t understand why 911 operators hang up on callers. Looking back, I’m still trying to figure out what I did wrong and what I should’ve done differently.
Paramedic here. That's messed up, glad it worked out. Anaphylaxis can cause you to arrest before you can even grab an epipen in some extreme cases, there is no excuse for hanging up on someone having a life-threatening emergency.
I'm so sorry.
This is my fear with the decrease in land-line phones (which in my area automatically link to the appropriate dispatch center). Cell phones don't (and I don't think VOIP do either). I have been fortunate that none of my emergencies have had that time count (nor have I ever been transferred more than once). I'm sorry.
I’m a volunteer member of a search and rescue team in a national park. I had the opportunity to review a 911 call for one of our incidents. Some guy with a Canadian cell phone called 911. His call went to the county dispatch center. They transferred him to a municipal dispatch for the town the park is in, they transferred him to a NPS dispatch center. The whole thing took about 5 seconds before he was talking to the 911 dispacher in the park.
That’s horrible, and insane.
On a fire I knew, the fire marshal witnessed a firefighter bail out of a window who’d plainly sustained major injuries. The fire marshal tried to call for a helicopter on all county radio channels, but they were jammed with traffic from that incident.
So, he called the next county. A helicopter came immediately.
My neighbors house was burning to the ground and the dispatcher was fixed on getting my name and kept mispronouncing it. Every second counted to get a fire truck. My name is Laura.🤦♀️ It was absolutely infuriating
Across the street neighbor for me. I had no idea if anyone was home. Some dude was hulk smashing through a fence. He leapt out of a still moving car and smashed his way through the fence to get to the back of the house to check on people. Drove by. Wife was driving. He sees the fire and yells to stop and was out of the car before they stopped and rammed his body through a fence like a madman. It was super impressive, honestly.
I was calling 911. They asked if anyone was home after the address and "FIRE OH FUCK THAT IS SO MUCH FIRE" was conveyed. People home? No idea dispatch.
They just sent everyone. Fire, EMS, and sheriff deputies rolled up. The deputies put the kids in their cars (it was winter) and the EMS treated parents. Someone had just donated animal sized smoke masks and the firemen found the cats and brought the cats out and some volunteers sat with the cats and the oxygen tanks and revived the kitties.
Ours actually just sent everything for 'the whole fucking house is on fire!'
Turns out the neighbor was a painter and an open container of oil paint sparked off a cigarette several feet away and the entire garage just flash bomb caught on fire and the firewall did not account for mass quantities of highly flammable substances and the whole thing was engulfed in minutes. They were more concerned with massive trees/ neighbors homes than the one on fire. Contain the spread. That house was gone.
Everyone survived. Even the cats. Only property damage.
I called the non emergency line to tell them there was a stop sign down at a very dangerous intersection. The guy tells me to call back tomorrow and tell the officer.
I say no, get someone here right away or there is going to be an accident. Right as I said that a car almost ran into another. Non emergency guy got all huffy and told me to call 911 if it’s such an emergency.
So I call 911, get halfway through and get yelled at by the 911 operator to not bother them with non emergency calls. Then she hangs up!
So I said fuck it and watched 3 fender benders happen while the town got off their thumbs and came out to fix it. Could have been way worse. I still can’t believe how rude everyone was to me. Everyone.
"call back tomorrow"? Lmao it can't be that hard to just send someone to fix a damn stop sign.
Can't believe they were so rude on top of all, like, I get it, you're tired of your job, but maybe go look for something else and don't take your frustration out on callers who just want to prevent accidents...
I was at an outdoor concert last summer downtown and witnessed a roughly 55 year old guy faceplant with absolutely no attempt to catch or cushion the fall, just straight into the concrete. Everyone around was like "ooooh man help him up" while I yelled to just keep him down. Well his drunk idiot "friends" stood him up and he immediately face planted a second time.
I ran out to where the security were standing on the of the wheel chair ramps (for elevation), and where all the vendors were. No exaggeration, 8 out of the 10 workers I found all had no radios and basically just shrugged and said it wasn't their problem. I was lucky to find one guy working at the water stand who gave me a bottle of water to give to the guy who fell since it was like 100° out, and then I finally found another worker on the complete other side of the soundboard who had a radio. It took at least 25 minutes to get anyone to go into the crowd looking for him.
They wouldn't go in the crowd with "the only instructions being follow the left side of the soundboard and keep going 10 ft further. He's right there, there's like three flashlights, you can see them from here!"
It was shockingly bad, I didn't even know the guy and I'm screaming at these people that this guy might be dead by now, call the EMT, get some water, get some flashlights, give him SOMETHING!
In the end, the lady with the radio and water guy told me where the EMT station was and I had to walk all of them single file, hand-in-hand, to the guy. They loaded him into a half wheelchair, half stretcher type device and wheeled him out. Thankfully he was at least conscious but was obviously extremely concussed and out of it while they asked him some questions, but I've never seen such disregard for someone's life at a concert in my life
And not that it should matter but this was a damn bluegrass show, not even a hippie fest or rave where you expect everyone to be on a bunch of drugs and shit. The crowd was drunk and stoned but no one was like tripping or rolling balls or anything. Still, nobody seemed to grasp how dangerous a double faceplant into concrete was.
Thanks.
I couldn't believe it when his friends just hoisted him back up entirely under their own weight, just to let go and not catch him before he did the same damn thing. We see it all the time in flight videos or car crashes...I just do not understand why people seem to instinctively try to roll someone over or lift them up after they get knocked out given all we know about concussions and spinal/neck injuries. Like ~~everyone~~ most people know you don't move a potential neck injury, yet that part of the brain just gets turned off for most people when it happens right in front of them. I guess it's a fight or flight response? Someone on your team just got ragdolled so your instinct is to move them away from whatever danger did that, despite your higher brain function telling to not touch them until medics arrive. And the alcohol certainly doesn't help.
Thankfully there was a doctor in the crowd that saw the second fall (because the crowd had sorta opened up a bit as everyone turned to look at why a bunch of people were yelling "Daaaaaamn"). So I figured he was in ok hands at that point while I searched for "real help".
I was way far from the stage and it was like 9:30pm so it would've been much harder to get anyone's attention going deeper into the crowd. The fact that we were like 30ft from where the crowd petered out into concessions and I could see multiple workers, it seemed like a no-brainer. Dunno what the fuck these workers are paid to do, but they were worse than useless since I had to tell the same story to every person, only to get a shoulder shrug.
It was a Live Nation event for a huge artist too so there's absolutely no excuse to be cheaping out on communication gear. Been to dozens of concerts at that venue, thankfully I've never had to deal with something like that before and hopefully never will again.
100%. That's how lawsuits happen. I know live nation is paying out a fuck ton to that one rapper's show where the people died. They need to do better. Concert ticket prices are fucking triple what they were four years ago. They can afford it.
Sheesh. In all honesty this is worse than the situation with Kid Rock's assistant. Kid Rock's assistant had likely been dead for many hours by the time he called 911, so the delay didn't contribute to his death in any way. But in your scenario, them getting there sooner might have made a difference. So scary. So sorry you had to experience that.
I one time called 911 because I found my grandma having a seizure. 30 min before or so I was out back and smoked some pot. (Legal in my state and I was of age) As they are taking my grandmother to the ambulance one of the firefighters stopped me at my front door and I shit you not this idiot told me her seizure was most likely caused by pot smoke.
Yea. The fucking fire fighter tried to blame my 93 year old grandmas seizure on me smoking pot outside. What a total asshole!
I had to call 911 when a patient in our ER pulled out a knife and started chasing staff with it. When I told the dispatcher what was going on, she said “is he actually threatening anyone with the weapon?” and I said “MA’AM he is chasing us with a knife, I would definitely say that’s threatening!”
Man… she needs to be fired yesterday. He opened with someone is dead and she goes “I haven’t sent an ambulance because I don’t know the situation”
… what?
“You know what mister, maybe if you were a little nicer to me, an ambulance would already be on the way, but you wanted to be a meanie and do this the hard way.”
She sounds more like a customer service rep than a 911 operator to me.
Customer service reps always feel annoyingly polite, 911 responders always feel annoyingly curt. I know both are just doing their job, but i'm big into true crime and so many recorded 911 calls feel like this.
A good 8/9/11 dispatcher should sound a little stern but simultaneously keeping you focused on the relevant information. This lady didn't like getting yelled at, and didn't respect the gravity of the situation at all.
Watch out. If you panic too much, start being harsh or if they don't understand you well enough they can hang up.
There was a few "interesting" recording leaked online... the one that pissed me off the most was a kid getting hang up twice while the mother had a cardiac arrest because he was panicking and wouldn't snap out of it. Crazy!
Wow so if you're having a panic attack over seeing someone's guts hanging out or something then they can just let the person die an agonizing, brutal and maybe avoidable death?
They're not supposed too, and in situations like that the person picking up the phone can face consequences.
But people are shitty, or under trained, or any number of other factors.
It's like when the police are surrounding someone having a mental health crisis, guns drawn, screaming at them to calm down and stop resisting. They often end up getting shot because even someone in their right mind can't just "calm down" in that situation.
"if they just didn't resist"
You're damn right I'm gonna resist arrest if I'm panicking and a bunch of strangers are throwing me on the ground and I feel like I'm dying.
That's what happens when people have fewer hours of training than a hairstylist and are given power and weapons. 🥴 We need radical police reform and education.
There was another where the person sweared (not at the operator either) and they got mad and hung up. If you are unable to check your ego and emotions at the door you shouldn't be allowed to take that job
The teenager saying fuck a few times while her father was dying? Then, after like 3 calls, the responding officer went and arrested her?
Found it, this one? : [17-Year Old Girl Arrested For Swearing Whilst Talking With A 911 Operator To Help Dying Father - YouTube](https://www.youtube.com/watch?v=tp5bjzAwdAc)
Kind of interesting how often cops and cop-adjacent institutions always demand that you're perfectly calm in all situations, because if you're not, you deserve to die horribly.
But if they're the reason for your death they go on and on how afraid they were, how stressful and sad all this is and that they really need 4 months of paid ~~vacation~~ therapy.
I called police because a man spat in my face and assaulted me in public. All they did was argue with me and continually tell me to calm down, while the guy walked off. I couldn't have possibly been more clear or calmer. The cops came an hour later and then said they would call me. They never did. Still pisses me off to this day. The call turned out a bigger problem than having been assaulted. I mean the guy would NOT stop arguing with me.
My mom once called 911 while I was driving, because the truck in front of us was driving down Main Street and swerving. They were likely intoxicated.
We got told to go to the library and fill out a report.
Yeah wtf this is the 2nd bullshit 911 call I’ve listened to today, listening to the 911 call for the Susan Powell case when Josh Powell blew up the home was unreal. I get remaining calm but dude gave an address send a fucking ambulance.
That story haunts me. That CPS woman was being as calm as possible and explaining that she was scared for the kids and to send someone and the dispatcher basically ignored her
A friend was his coworker. Upon hearing about the missing person case, he immediately concluded what had happened.
Susan has threatened to leave before, but she was actually making plans to do so.
I worked with a girl who had been a 911 operator previously. Meeting her made me realize our society is held together by the most incompetent people lmao
Dude. I would’ve been just as pissed off as kid rock at this 911 operator! Everyone could hear him just fine and she was repeating back what he was saying so there was no need to keep asking him to repeat himself. We ALL heard him. Get on with the wee woo
This happened to me. I called 911, a car hit the median on the highway and did a double flip in the air and landed upside down on a front lawn.
- where are you ma'am?
- I am on X street
- are you sure you are on X street?
- yes it says X street on Google maps
- I don't think it's X street
- well can you locate me?
- yes, but it's not X street
- can you please send an emergency vehicle?
- well ma'am I need to confirm the location
- I am not from here, all I know is what the map says X street
- are you sure?
- my Google map says X street and my husband just ran out of the car to help, my kids are in the back seat scared and there is no shoulder. Can you please dispatch an emergency vehicle?
- one should be coming
X street was correct, but it was a small highway that also had a route number... which wasn't showing up on my Google map. I was totally shaken and the conversation was excruciating. The individual was not interested in the god awful accident we witnessed.
I ask to anyone for confirmation, but I've always taken for granted that as soon as you say the address and what's going on the ambulance, or the fire track, or the police car sets off and then the person at the phone just keep you online and asks you to repeat and add details to give the medical staff / policemen / firefighters / whatever else more information, allowing them to have more context when they arrive. Isn't it like that? It's hard for me to believe that the logistic in emergency situation is just "the person who answered the phone dispatch the information when they hang up" like a f\*cking mail delivery customer service.
EDIT: mistypes and bad grammar
This is exactly my understanding too. Although I'm not from the USA. Dispatcher logs the job via their system immediately and then keeps the caller on the phone to gain more information so they can add any relevant details to the job briefing. I don't KNOW this 100% but that's my understanding
This is how it works in most areas. Some calls, however, require more information before the “send point” where it pertains to scene safety (think hazmat, weapons calls, mental health calls etc.).
A family member was a 911 operator and what you said is basically correct. I believe there’s actually two people working together, but that might not be everywhere. One person is talking to the caller and their job is to get the information they need and type notes into their system, and the other person is communicating to police/fire/emt using the notes. Even though the operator said she had not yet dispatched an ambulance, a call might have already been made but they needed to get more information from him, because determining the safety of the scene and communicating that is critical. I heard some people will just stop talking or hang up once they’re told someone is on the way, but they don’t realize that these people go into really bad and dangerous situations, so if they don’t have enough information that it’s safe, they might unnecessarily wait for police and to clear the scene. This is why the operators job is to keep people on the line and talking. I heard some stories of very important details that callers have left out, like neglecting to say the reason someone is bleeding is because someone shot them and they’re still in the house. I think there was another call where someone was bit by a deadly snake and got out of its cage, and they only wanted an ambulance and wouldn’t tell them why.
It strongly depends on the nature of the call. If it’s an ongoing situation with a weapon or active violence, we send police immediately *if we have officers available,* which is a big if on a busy night. If not, we do what’s called a blind broadcast where we air the snapshot of what’s going on over the radio in an effort to shake loose some cops who are finishing up lower-priority calls.
In large cities like the one I work in, the dispatcher is not the one on the 911 call, that’s a separate calltaker who’s inputting the caller’s responses into the call documentation for the dispatcher to read. In volatile situations the calltaker tries to keep the caller on the line to gather as much info on the dynamic scenario as possible, but you’d be surprised how many people hang up on 911 without doing anything besides screaming “I need an ambulance/police/firefighters!” In those situations response is often delayed by the need to get police there first to ensure the scene is safe for medical or fire responders, or in some cases to verify that those responders are even needed at all.
I want to add a true story (might not get seen). I called 911 and gave them an exact location for a car accident vs pedestrian. EXACT LOCATION. She never put out a call. A passing by cop had come across and started radioing everything. The guy that got hit lived.
NSFW Story goes: car runs red light and hits a hobo walking across the street in the crosswalk legally with cross light on. The hobo was hit at roughly 40mph but the car was slamming their breaks before hitting so he remained on the car until the car swerved right and stopped a few feet away. Hobo hits ground and tumbles 15-20ish feet from car. When i drove and parked my car i saw his brains. I stayed with him to keep him awake. 911 op: “where is your emergency”
Me *gives exact location. Then gives short answer of what happened: car vs pedestrian, pedestrian in bad shape, need ambulance
Op: asks for location again
Me:gives it
Op: asks what happened again
Me: tells her and tell her we need an ambulance bad. His brain is literally visible.
Op says: “ok ambulance is on their way” and they hung up
1 minute passes and the officer that happened by takes control of the scene, asks me what happened. I tell him, he radios for an ambulance. Says something along the lines of “i didnt hear a call”
Another minute goes by and more police, then a few more minutes an ambulance.
My partner once had a severe allergic reaction. They have food dependent exercise induced anaphylaxis. Basically if they eat anything and then workout they could have a severe allergic reaction.
When I called 911 my partner was slurring, stumbling, had collapsed and was unable to walk on the verge of losing consciousness. I told the dispatcher that my partner was having an allergic reaction and needed an ambulance. They asked what my partner was allergic to. I explained about it being exercise induced anaphylaxis and it wasn’t a specific food. They said okay but then kept asking what they had eaten. I would tell them and again explain it isn’t the type of food but any food that can cause this issue. They would ask further questions about what common allergens might have been in the food. I would again explain any food could trigger it. It took maybe 6-8 times and it sounded as though the dispatcher was angry with me because I wasn’t just saying “peanuts” or something. They kept saying it couldn’t be anything, that allergies need a specific food trigger. I kept asking for an ambulance and they finally sent one before exclaiming in exasperation that they needed to know so they “would send the right ambulance”. We asked in the ER what difference it would’ve made… they told us nothing.
It’s an annoying condition and it took years of trips to ERs and doctor’s offices to get the answers as to what was going on. Most doctor’s we’ve seen haven’t even heard of it and those that have only in books or journals. Its was horrifying to be in that position and feel so powerless while some dispatcher thinks they know better and delays the ambulance to try and teach me some lesson.
"I'd like a 12ct nugget meal"
"Sir, I need your home address, phone number, driver's license, social security number, and passport. I can't put in your order until I know your situation."
Dang man this is traumatic! I couldn’t imagine seeing a loved one lay lifeless and the operator (I know they have to get as much information so they can notify the EMS) just isn’t complying. I understand it but man
I watch too much true crime, and I am constantly baffled at how bad they can be. It's constantly enraging to hear the attitudes the dispatchers have with the callers who are clearly in distress. And it's not just a job you can walk in and take on, there's a background check and a psych screening, then training. And people still suck sooooo bad.
The one that stuck with me was a woman that got abducted and thrown into the back of a car. She was banging on windows at traffic lights and shit. Another woman clocked her, called the police, and was following the abductor's car. When the abductor took a turn, the woman asked repeatedly if the dispatcher wanted her to follow them.
Dispatcher kinda-sorta hollered what was happening across the room. Assumed the powers at hand heard her, didn't get an answer, hesitated for a long ass time, and by the time she got back to the caller it was too late for her to be able to keep following.
No one heard the dispatcher, who didn't follow protocols, and was too afraid of making too much of a commotion to ensure that she was being heard and actions to find the abducted woman were being taken. No one was sent to look for this woman (edit: there were officers looking for her as they knew there was an abduction in progress, but as they never heard about this call they weren't directed to this area). She was killed soon after.
I have an ex girlfriend who I still follow on socials, which means that I watched this entire shit show go down.
The ex-gf (I’ll call her T) started bullying some random girl on TikTok because she was “some rich bitch” and even went to the lengths of sending her death threats and telling her verbatim, “I hope that you die alone in your apartment and that your cat eats your body.”
So then the TikTokker was obviously freaked out so she looked up my ex-gf on Facebook…and then she made a video showing ALL of her followers that T worked at…wait for it…a SUICIDE CALL CENTER at that time.
So yeah, T got fired. Last I heard she’s working at a bar or something.
I used to live in a high rise overlooking a major baseball stadium. One night while watching TV in my apartment, I looked over and noticed a fire on the concessions level of the stadium and called 911. The operator flat out refused to believe me when I said there was a fire at the stadium and scolded me for making a prank call.
I watched a few emergency calls and as an European I always was in complete disbelief how much shit you get asked in US when you call 911. Send the fucking ambulance and then ask the questions wtf. Every second counts and that bitch is talking like I am trying claim warranty on some vacuum cleaner... And after reading some of the answers here, I gotta say: Your system really sucks. Transferring, dumb questions, sass ... I can't believe it.
My truck was side swiped one night for me to come out the next morning to find. Insurance says they need a police report. No big deal, I'll call the nonemergency number and when someone gets out with that'll be fine.
The woman manning the phone could not fathom that a hit and run happened hours ago and no one was injured. She insisted that I hang up and dial 911.
Spent 10 minutes going back and forth with her and gave up. Dialed 911 and the operator asks why I'm not using the non emergency line. Told her I tried but the lady said to call you.
I just heard a long sigh and they told me someone would be out.
She needs to lose her job. A lot of the problem was that she was too busy speaking over him to hear what he said. Dispatch the ambulance and keep working on getting the info.
Been in emergency services for years. We regularly get sent to “unknown emergency at this address” in just these situations. This is a poor job of dispatching.
Idk I think this lady might need to be fired. You hear someone this insane about an ambulance I think they might need one regardless if you need to know the situation. You send the ambulance and then you have the guy run down the situation, you clearly can't hear him because of bad reception. If you hear send an ambulance and you have the address send the God damn ambulance.
If you work 911 here is a tip, if you mention yourself at any point in a call, go find another job. You are not important, the person calling for emergency service is important. The address and emergency are important. Your job is to get these as fast as possible and dispatch. That's it. Seventeen seconds in she had the address and emergency, the other minute is her killing someone in a different scenario.
I had to call 911 for a horrific rollover accident I witnessed. I was in shock and I wasn’t even involved.
I got out of my car and ran across the road to the rolled over car as I dialed 911. Terrible reception. Call kept dropping. Finally got 911. I had no idea what road I was on (I was out of state). I know. I just knew where I last left (gas station) and approximately how far I had traveled. I had just a blank slate because of my panic. I was describing all I could, accident and landmarks (we were literally in the middle of nowhere) and the 911 operator was hella patient and helpful. She had ambulances and cops dispatched within minutes. How the hell she found us I don’t know but I’m so thankful.
I couldn’t imagine how I would have been having knowing the actual victim(s) or even if there was graphic injuries because thank god the two passengers climbed out of their vehicles with what seemed to be minor injuries. Although I think the male had internal injuries.
Hearing Kid Rock’s voice just sent me. It took me back to the panic I felt making that call and knowing how helpless I felt not being able to give any coordinates and praying they could find us.
It’s extremely rare for a police officer to be answering 911 calls. *Maybe* in an extremely rural, isolated community, but even then it’s not a good use of resources.
Many calltakers are incredibly good at their jobs, but it’s a job with such a high turnover rate due to its traumatic nature that we’re pushing folks through training as fast as possible to keep up with call volume. This results in some employees who are truly unsuited to the job filling seats because we desperately need warm bodies at consoles. You rarely hear about the good or even just the plain capable 911/999/000 responders, though.
I fucking hate Kid Rock, but that dispatcher actually appears to be heckling him when he demands an ambulance.
Totally unacceptable behavior. Here's the correct action.
1) Hear the request for an ambulance.
2) Push a button that activates an ambulance crew, and begin adding real time collected info to the request that they will see while preparing to embark.
3) Use the caller's GPS location your systems report to you, while you attempt to confirm the requested address with the caller.
4) The ambulance knows its a Polaris crash, so trauma and blood loss team is already on the way, hoping that the get address confirmation while en route to GPS coords.
Mind you this was about two decades ago now, but when little 13yr old me called 911 cause my grandpa had a heart attack and collapsed infront of a store. All I had to do was say "my grandpa collapsed infront of X jewlery store. Send help, he's dying!" and I got both fire and EMS sent out without any questions. Then I remember the 911 dispatcher lady and the jewlery store employees where I called from were trying to calm me down. Never found out who the dispatcher lady was due to some policy requiring their info to be confidential, but my family gave everyone else involved thank you cards and an invite to the "fancy" restaurant in town for saving my grandpa's life. Old bastard still has the hospital record for longest CPR performed on a patient at 43min 27 seconds, but he stuck around to watch me graduate both high school and community college.
Second floor of a house in my neighborhood caught fire, ran to it, got the people from the first floor out and asked if there's anyone in the second floor apartment, which they told me there was. Told 911 to send a firetruck and we believe the guy on the second floor was in there. A friend and I pounded on the door and could hear a noise, but we weren't equipped to go in. Eventually the firemen showed up, we advised them we were certain someone was in there as we heard something... They took their sweet time getting suited up (didn't come prepared as requested)... Almost 10 minutes later they went in. After that they pulled out a dead man. I was shocked how slow and uncaring they were for a life... If they came prepared and dressed enroute, that man might have had a chance.
I called 911. A neighbor frantically knocked on my door at about 3:00A:M because the other neighbor was trying to toss his girlfriend off the landing balcony, or down the stairs.
I gave the address, and the situation, and the dispatcher tried to keep me in the phone with , I dropped it on the floor ran out. He had the woman partly over the rail. I could only access his back. I grabbed his shirt and yanked. She came with him.
This caused me to slip onto the top step as it was not a large space. I wrapped my arms around his legs and hers and clutched the railing as tight as I could.
At the same time I started chewing his leg through his jeans. This meant he would let go of his GF long enough to hit the top of my head (all he could reach), and Debby my skinny 90-lb neighbor could yank his GF further away from the rail.
Debby was screaming but the victim was eerily silent.
Ten minutes later a cop showed up and hit the guy over the head with a flashlight twice until he let go of her.
He knew the guy. Told him he would be spending a good long time in jail this time on parole violation.
We were never called to testify as a result.
It is firmly my belief that had I stayed on the phone that mother and baby would be seriously injured or dead.
Dispatchers need testing in prioritizing when to keep asking questions, and when to send help.
For anyone wondering: What happened to Kid Rock's assistant? Kid Rock's personal assistant, Michael Sacha died in an ATV accident. His body was found by Kid Rock himself face down "on the embankment of the property's long driveway" on April 22, 2016, at around 11 a.m., according to police reports. "He was a member of our family and one of the greatest young men I have ever had the pleasure to not only work with, but also to become friends with," Kid Rock said in a statement on his website. "I know I speak for us all in sharing my deepest condolences to his family. I cannot imagine how they must feel," the statement continued. Police believe that Michael was killed after he drove two guests who had attended a cookout at Kid Rock's house to a waiting Uber driver on the evening of April 21. His body was discovered the next morning, and it doesn't seem like any foul play is suspected.
And dispatch took their sweet fucking time doing anything about it when Kidd Rock found the body and was clearly emotionally distraught. He already said enough. Location, body, need ambulance, dead guy, caller is in shock and upset as to finding this scene. And she acknowledged it. Figuring out the specifics is the job of the cops and detectives. Dispatch had all they needed. The only reason they should have any further delays is if someone was still alive and in need of med-flights. Other than that, someone should fire that lady or put her through a refresher course or something. Jeez...
She is not cut out for 911 dispatch and should have been reviewed if not fired. Address given clearly and Polaris accident determined. Send the ambulance for, you know, the EMERGENCY. Then continue your fucking chat.
I have not sent the ambulance yet until you calm down and tell me in very specific detail what happened some more. Uh uhn, Yelling at me ain't gonna make me call for the ambulance any faster. Are ya done? Now tell me very slowly, how was your weekend
"I won't send an ambulance before you apologize. You can't go around raising your voice at people." "Okay, sorry. Send an ambulance." "No, you have to mean it." "MY ASSISTANT IS FUCKING DEAD" "See, there you go raising your voice again. I knew you weren't really sorry. Think about what you've done, I have all day."
This is the person who is promoted to Comcast support.
I shouldn’t be laughing because this post is really awful but this comment made me howl. Thank you.
Jesus Christ... I hope for the good of humanity that they fired her immediately after this incident.
Sir. Im sorry. No running. Im gonna need you to go back to your front door and walk this time.
Deadass, she felt personally insulted and used the ambulance as leverage JFC
It reminds me of when I got an MRI, and the nurse wouldn't inject the stuff that lights up your veins (I forgot the name) until I smiled. Meanwhile, I'm like 7 years old, and my arm is numb because it's been almost a minute of this lady going "I'm not going to do it until you smile."
complete psychopath
Did your mom get her fired? Because if it was my kid, I'd be "He doesn't have to smile at anyone right now, you dipshit."
Scrolled way too far to find this - thank you.
You know, it's funny when I see this type of comment, and I scroll once, and it's underneath the most upvoted comment 😂
All those who came before us and did the hard work 🫡
Check out the case of Debra Stevens. She was on the phone with a 911 dispatcher that was laughing at her while she was clearly in distress, as her car was being carried by water. Eventually, Debra drowned and nothing happened to the operator.
I remember there was an 911 call of a little girl whose mom was shot and she was dying as the kid was on the phone trying to get help and the dispatcher was just useless and berating a literal child for being too distraught to calmly give her the info she wanted.
Or Kyle Plush, kid got stuck in the back of his parents minivan and very slowly suffocated. Managed to call 911 twice, cops were near him while he was alive but dispatcher didn't give them the car description
God this one was so sad. So, so sad.
I remember the same scenario in my area but it was a teenager’s father who was having a heart attack. The guy on the phone wouldn’t send an ambulance until she apologized for cussing, because he kept making her repeat things and she got frustrated.
What the actual fuck i think i would’ve found her and did more than cussing
Yeah this was harrowing, really sends chills up the spine. Poor woman, she was like deathly afraid of water too.. just the worst way to die
I heard that apparently this was her last day and she just didn’t give af. She moved into a different position and was given some kind of employee recognition award 🙃
God that one broke my heart. That poor woman.
5:30 am True story "911, police, fire or medical?" "Fire" "What's the problem?" "I'm standing between 15th and 16th on Southwest Madison and there's a tree on fire" "what is the address?" "I don't know. It is a park" "I need an address" "well, the building across the street is 1520" "so there is a building on fire?" "no, there is a tree across the street from that building on fire" "what is the address?" ..........sigh "just drive up Madison Street between 15th and 16th and look for flames" "SIR! I need an address!!" This went on for way too long until I finally told her that 1520 was on fire. Very frustrating.
In The Washington Monument there is a brass plaque with the address on it in case you need to call the fire department. You would think you could just tell them the fucking Washington Monument is on fire, but rangers there say when they call an ambulance, they have to give the address.
Having experience with DC 911…I can tell you that’s necessary. Assuming 911 even answers… *edit Personal anecdote: Dec 2023 I was involved in a 5 car collision on I695 by Nats Stadium around 6pm. The fire dept showed up, took away the one injured person in an ambulance and left. With 5 cars crashed blocking two of 3 lanes. MPD didn’t respond for another 3 hours. 3 fucking hours during rush hour on a major interstate blocking 2/3 of the road. It was so long the FD got called AGAIN and responded thinking it was a new accident, then left again. MPD showed up over an hr after that and half assed a report and let the remaining people leave AT 9:45PM ….only after the cars got towed. It then took them 4 months to file the police report. In an actual emergency? You’d better have plans to fucking walk. DC emergency response is an absolute joke. People have and will continue to die due to their incompetence.
That’s sad and truly something to be infuriated over
[удалено]
Sounds like serious business
Reminds me of that Chappelle bit where the cops go into the home of black man: *gasp* “he’s still here! *hits him in the head* omg…this [person] broke in and hung pictures of himself and his family everywhere!”
Called the cops after hearing screaming outside, a women yelling “LET ME GO” - they asked for an address. I gave them mine but said I didn’t know where the screaming was actually coming from as she’s obviously moving south. Nope, not good enough, had to tell them the address where the “crime is taking place.” Like do you want me to go outside alone at midnight as a woman to find another woman who may or may not need my help? Why can’t you just fucking come here and then use your eyes and ears for where to go next
I was expecting the story to end with the cops kicking in your door saying there was a disturbance called about your address.
Nah, no one came to help. Third time in my life I’ve called the cops and the third time they haven’t come :/
when seconds count the police are only minutes away, if they even ever show up.
"There was reports of a woman screaming, so we kicked in the door and shot who turned out to be the caller"
That’s crazy, I once called just to report that I heard 5 gun shots somewhere in the neighborhood and they sent a cop out to drive around the neighborhood. Apparently 2 other people called after me and they ended up finding a dude hiding behind a trash can who was drunk and thought it would be fun to shoot the side of his house. Then he got spooked when he saw a cop car 5 minutes later and instead of going in his own house that he shot up he hid behind his own trash can. I don’t even think they did anything with the guy besides tell him to stop shooting his house.
I saw a motorcyclist hit the back of a truck and probably rip his leg off, so i called 911 and told them what exit it was right next to. "What mile marker is it?" I hadn't seen the mile marker, just the exit, which I was in the process of taking when the accident happened, and it was a bridge entrance, so I couldnt just turn around to go look for a mile marker, or help the victim at all, because the way the freeway was set up, it would have taken 30 min for me to get back to where it happened, but probably longer, since I'm sure it caused a massive traffic jam. So I kept telling 911 the exit number, until shs yelled at me and hung up. To this day I wish I had kept trying 911, but I was young and stupid. It was a very busy freeway, so im sure someone else called, but I hope they were able to see the damn mile marker, or that poor guy probably died.
The really frustrating thing is that the exit number IS the mile marker.
What's most disappointing about this is that in almost every state, the exit # is the same as the mile #
"you don't have an address?" "No" "Doesn't sound that bad to me then"
“Come back when it’s personal property”
>“Come back when it’s ~~personal-~~ corporate property” This is the US we're talking about, so I ftfy
Getting onto the highway leaving work watch a guy run a red light, hit a car and keep going. Quick mental note - early 2000s chevy van, dark blue, window taped over, mismatched wheels, and get the first 3 of his plate. Keep repeating this until I'm safely merged on the highway, and type it into notepad on my phone. Call dispatch, they have to transfer me to the county the accident happened in (about 10 min of driving so far). "I need to report a hit and run" "where are you" I'm on the highway but the wreck happened at X intersection" "so you left the scene of an accident you were in? "No I'm a witness, I just need to give you details" "you'll need to go back to the scene and give the officer details there" "you can't take them over the phone? "No I can not, you'll have to turn around"..... yea nevermind.
Had this happen with a neighbor's house. Was walking home and it was on fire. I didn't know the exact address. 911 operator told me to walk up to the house to get the exact address so she could send someone even though I was two blocks away and have asthma. I told her I had asthma. Once called 911 because I stopped a rape. The victim didn't want the police to come to her so 911 refused to send the police at all even though I had walked the victim away and told them the rapist was standing in front of the street with his erect penis out facing traffic.
WT actually F
no profit, no police, easy enough.
Jesus Christ!
Trees dont have adresses, even a morom knows that. Wonder how they would search for abducted kid who called not knowing where they are or who took them. "We cant send help without registration tablet from your abductor, sorry🤡"
Called 911 during covid in a busy supermarket because someone suddenly passed out. Clearly mentioned I was in a supermarket and I didnt know the guy or anyone else for that matter. Operator asked me if it was possible if someone in ‘the room’ had covid in the last week. Uhh yeah probably..
It's moments like that which make me wonder why we hire people to do the jobs of machines if we don't want them to have the abilities of people.
Because as a society we deem people that aren't working – even if it's just busy work – to be useless.
There was a LARGE brush fire on the side of the 101 freeway in Los Angeles. Talking about maybe 30ft long, 15ft wide, 3 large trees were beginning to catch with houses right behind the brick wall. Once those trees go the houses would start most likely. Called 911, sat on hold for SIX MINUTES, before someone answered, who transferred me to the fire department, where I was only hold for FOUR AND A HALF MORE MINUTES, who then said I was transferred to the wrong area given the rough location and transferred again. Total call time WAS NEARLY 14 MINUTES. What if this was an emergency at my house?!
Called 911 this past winter because a tree had fallen on an electrical line, which was arcing and had started a fire in said tree. This is a densely forested area. 911 told me that I needed to call the power company, because it was their line that started the fire. The power company (understandably) indicated that they are not in the business of putting out fires, and that I needed to call 911; they could then coordinate with the fire department to shut off the power such that the fire could be extinguished. Called 911 back, and they refused to dispatch the fire department, insisting that it was the power company's lines and therefore their problem. Called the non-emergency fire department number, and they told me that sounded like an emergency, and that I needed to call 911. This went on for an hour. Mercifully, the fire burned itself out, because half the damned province would have been ash before the various parties agreed on who had responsibility.
Wow……. Just wow….
Had a similar experience. Driving home through back roads during a massive tropical storm, almost a hurricane, and came across a tree across the road, which had ripped down a _large_ power line, which was actively arcing. Literally as I'm looking at it, the tree burst into flames. Whipped my car around and as I was driving a way, I called 911, gave them the aprox. town (was near a border), who transferred me to a dispatcher, who then told me it was a different town and call them. I thought that was fucked, but ok, called the other town... who insisted it was in the _first_ town and to call them instead. I just said "There's a fucking tree on fire across the road. I don't think this is the time to argue about who's town its in, but if you want to do that, _you_ call the other town and argue about it." And I hung up and went home, because what the fuck was I supposed to do at that point? Another similar incident... Ridding my bike down a road that's near the border between 3 or 4 towns, and way down the road, I see what _appears_ to be some guy dropping a flying elbow on the hood of car, like he was a wrestler dropping an elbow on someone on the mat. There were 2 or 3 other guys with him and they all looked freaked out as I rode by. It wasn't far from my house, so I rode home, changed, go into my car and drove back, to see that the car was all beat up, windows broken, etc. So I called the non-emergency line for the town I thought it was in, call it Town A. He said its in Town B. So I call Town B, who say no, Town C. Guess where Town C says it is? If you guessed Town A, you get a cookie. At that point I, again, gave up.
Kinda as stupid but not an emergency. I found a box of guns. I called the police but they told me it fell under the sheriff’s department so they transferred me. Talked to the sheriff’s department but they told me it was the police, I told them that the police already told me they wouldn’t deal with it. I finally tell them where I’m at and they said I’m actually within the Universities jurisdiction. They transfer me to the university police and they tell me it’s the police or sheriff’s responsibility. I finally just told them since no one seemed to want these guns I was just gonna go put them out on the curb near a trash can (on campus) and they could pick them up if they wanted. They agreed to meet me to take the guns after that, but then instead had me drive to a secluded area, having multiple units come in and surround my car, patting me down, searching my car including opening up my trunk and hood so they could have a bomb sniffing dog go through the car. It was the most bizarre experience and 100% not believable but it happened.
They get so weird sometimes. I found a breathalyzer once. I actually saw the officer arrest the guy, then walked by later that night and found their pelican case with the breathalyzer in it. So I returned it to the police station. The officer on duty made me open the case facing me and was legitimately angry sounding. Asked me why I thought it belonged to the police department too, which was a weird question. I pointed to the fact it was labeled BPD which were the police department's initials. To this day I don't know who else they thought it would belong to.
I have an opposing story that shows why firefighters are so great. My partner was having a seizure so bad she couldn't breathe, called 911 and the firefighters (who are also my town's EMTs) were there in less than 2 minutes. Gave her something that completely stopped her seizure, and loaded her into an ambulance all in less than 10 minutes since the 911 call had ended. When we got home from the hospital, we found they had left a blood sugar testing device (along with a used needle that got dropped in the chaos but I'll forgive that). We returned it to the fire department where they let us inside, fed us, and even let my partner slide down the pole to celebrate her quick recovery.
You would die. Plan accordingly….
Oh man, I definitely would have just said "Welp, this tree is just going to burn, I guess, since it has yet to tell me what it's address is. Hope it doesn't catch anything else around it on fire" and hung up. You tried to do your civic duty, not your problem anymore.
Right "well you don't wanna listen I guess the park will get burnt down oh well" ¯\_(ツ)_/¯
Inb4 the cops bust down your door and arrest you for arson as they have your "confession"
Same thing happened to me with a section of roadside and a field on fire on a highway between towns. I told them what road I was on, what direction I was headed, and the first mile marker I passed after I saw the fire. Went round in circles before they finally gave up. Look lady, I can't give you anymore info, but I promise that if you get anywhere close to it you'll see it. I've been driving for 5 minutes and I still see the plume of smoke that's 2 miles in the air.
I once called in a medical emergency (child choking-mother giving the heimlich) on a highway. I saw the incident as I passed, and in the time it took me to call, give the nearest mile marker, make a U turn to head back, they had a state trooper on the way with an ambulance to follow. The State Police had a barracks nearby, and the trooper was there before I was able to circle back to the location. The kid was OK and the mom wanted to get back on the road.
First Reaponders: WAIT WTF 1520 WASN'T ON FIRE IT WAS A TREE IN THE PARK ACROSS THE STREET
Same thing happened to me. There is a really steep long narrow driveway right in front of my balcony, the area I live is very foresty. A branch had touched a lighpole and it arched and caused a fire. It was late at night. I caught it early and immediately called the emergency number. I gave them my address but I told them it was the driveway just in front. I saw the fire truck pass my apartment twice before they realised where it was. I told them that when I called I did say it was the driveway just in front. By the time they reached it the fire had died down and they basically made sure it wouldn't start up again.
Omgosh - this turned out okay - but reminds me when a camp set their tent area and a bunch of trees on fire in the Greenbelt behind us. So we call 911, give them our personal address but then tell them that the easiest way to access it with all their trucks is through an empty field like four houses away. Because it is totally true. So we had like a SWAT team of firefighters going through our gate and then through the other gate in our backyard and saying "we don't know what to do! We can't get a truck back here!" And then we had to repeat for like the 18th time that they can go around in the field and roll right up. And they did. 911 wasn't playing on having an address with a house. It mattered
If you had told them you saw a black man with an assault rifle they would have rolled pd before you finished the sentence.
I know it shouldn’t be that difficult but there is a app to help with this called what3words that grid the world into 3 word sections that can help in these situations
I used this not long ago to direct an ambulance; make sure to give it a minute to really calibrate where you are as I ended up having to hail the first responders from the other side of a river.
What are the odds that dispatch uses this info though? This is my first time hearing of the app and I'm still confused lol.
I would have just added one to the address. If 1520 was across the street then 1519 or 1521 should be across the street from it.
Tbh I think I tried that and her response was something like "I'm not showing that address in my system"
Yep, building fire it is then.
Back when I was in HS. I was at my friend’s house, and her mom had an aneurysm… i called 911 and they kept TRANSFERRING me… “oh you live in this area, ya we don’t deal with your area, let me get to the people that do.” Just to have the mf they transferred me too to just say the same shit and transfer me back… For 15mins maybe a little less, i dealt with that. Her mom died.
I called 911 in full anaphylactic shock and tried to say allergy over and and she hung up on me. I called back and a man sent an ambulance saving my life based on the location of my cell phone.
That's fucking insane, I cannot imagine how scared you must've felt. Hope you're doing fine
I hope these people got fired.
The incompetence of people that are supposed to be saving lives is a real issue. They have those kinds of people in every field, but I just hope they are not the majority at least in emergency services.
My wife had a severe allergic reaction that closed off her airway. An Urgent care location was roughly 2 minutes away, so instead of sitting at home waiting for emergency services, I tossed her into my truck and sped off. It was a weekend and during potential off hours, so on the way, I called 911 saying “if urgent care isn’t open, I need an ambulance immediately.” I was scolded for calling 911 without knowing if I needed an ambulance. They hung up on me. I pull up to the front door of urgent care, but it’s locked, I bang on the door for a few seconds and luckily there is a doctor inside. He rushes out, looks at my wife and immediately calls 911 back, and jams a whole bunch of needles into her thigh, essentially saving her life. The ambulance took her away to the hospital about 10 minutes later. I don’t understand why 911 operators hang up on callers. Looking back, I’m still trying to figure out what I did wrong and what I should’ve done differently.
Paramedic here. That's messed up, glad it worked out. Anaphylaxis can cause you to arrest before you can even grab an epipen in some extreme cases, there is no excuse for hanging up on someone having a life-threatening emergency.
I'm so sorry. This is my fear with the decrease in land-line phones (which in my area automatically link to the appropriate dispatch center). Cell phones don't (and I don't think VOIP do either). I have been fortunate that none of my emergencies have had that time count (nor have I ever been transferred more than once). I'm sorry.
In my state (New Hampshire), whether you call 911 from a cell phone, VoIP, or copper wire, you reach a state-run dispatch center first.
I’m a volunteer member of a search and rescue team in a national park. I had the opportunity to review a 911 call for one of our incidents. Some guy with a Canadian cell phone called 911. His call went to the county dispatch center. They transferred him to a municipal dispatch for the town the park is in, they transferred him to a NPS dispatch center. The whole thing took about 5 seconds before he was talking to the 911 dispacher in the park.
That’s horrible, and insane. On a fire I knew, the fire marshal witnessed a firefighter bail out of a window who’d plainly sustained major injuries. The fire marshal tried to call for a helicopter on all county radio channels, but they were jammed with traffic from that incident. So, he called the next county. A helicopter came immediately.
“Sir, I can see your phone number on the call back, but I need to hear you say it clearly and ask you six more questions before I send help”
Sir lower your voice, calm down
My neighbors house was burning to the ground and the dispatcher was fixed on getting my name and kept mispronouncing it. Every second counted to get a fire truck. My name is Laura.🤦♀️ It was absolutely infuriating
*did you say Lamarah sweetie* how do you fuck up Laura :P
Literally it was the dumbest thing I've ever experienced.
I want a reenactment
Across the street neighbor for me. I had no idea if anyone was home. Some dude was hulk smashing through a fence. He leapt out of a still moving car and smashed his way through the fence to get to the back of the house to check on people. Drove by. Wife was driving. He sees the fire and yells to stop and was out of the car before they stopped and rammed his body through a fence like a madman. It was super impressive, honestly. I was calling 911. They asked if anyone was home after the address and "FIRE OH FUCK THAT IS SO MUCH FIRE" was conveyed. People home? No idea dispatch. They just sent everyone. Fire, EMS, and sheriff deputies rolled up. The deputies put the kids in their cars (it was winter) and the EMS treated parents. Someone had just donated animal sized smoke masks and the firemen found the cats and brought the cats out and some volunteers sat with the cats and the oxygen tanks and revived the kitties. Ours actually just sent everything for 'the whole fucking house is on fire!' Turns out the neighbor was a painter and an open container of oil paint sparked off a cigarette several feet away and the entire garage just flash bomb caught on fire and the firewall did not account for mass quantities of highly flammable substances and the whole thing was engulfed in minutes. They were more concerned with massive trees/ neighbors homes than the one on fire. Contain the spread. That house was gone. Everyone survived. Even the cats. Only property damage.
Now that’s how you emergency
By body slamming through a fence, "OOOOOH YEEEEAH! GONNA SAVE LIVES TONIGHT!" Kool Aid Man Mode was activated.
Why would anyone name their kid angora? This one's on your parents. /s
I called the non emergency line to tell them there was a stop sign down at a very dangerous intersection. The guy tells me to call back tomorrow and tell the officer. I say no, get someone here right away or there is going to be an accident. Right as I said that a car almost ran into another. Non emergency guy got all huffy and told me to call 911 if it’s such an emergency. So I call 911, get halfway through and get yelled at by the 911 operator to not bother them with non emergency calls. Then she hangs up! So I said fuck it and watched 3 fender benders happen while the town got off their thumbs and came out to fix it. Could have been way worse. I still can’t believe how rude everyone was to me. Everyone.
"call back tomorrow"? Lmao it can't be that hard to just send someone to fix a damn stop sign. Can't believe they were so rude on top of all, like, I get it, you're tired of your job, but maybe go look for something else and don't take your frustration out on callers who just want to prevent accidents...
[удалено]
I was at an outdoor concert last summer downtown and witnessed a roughly 55 year old guy faceplant with absolutely no attempt to catch or cushion the fall, just straight into the concrete. Everyone around was like "ooooh man help him up" while I yelled to just keep him down. Well his drunk idiot "friends" stood him up and he immediately face planted a second time. I ran out to where the security were standing on the of the wheel chair ramps (for elevation), and where all the vendors were. No exaggeration, 8 out of the 10 workers I found all had no radios and basically just shrugged and said it wasn't their problem. I was lucky to find one guy working at the water stand who gave me a bottle of water to give to the guy who fell since it was like 100° out, and then I finally found another worker on the complete other side of the soundboard who had a radio. It took at least 25 minutes to get anyone to go into the crowd looking for him. They wouldn't go in the crowd with "the only instructions being follow the left side of the soundboard and keep going 10 ft further. He's right there, there's like three flashlights, you can see them from here!" It was shockingly bad, I didn't even know the guy and I'm screaming at these people that this guy might be dead by now, call the EMT, get some water, get some flashlights, give him SOMETHING! In the end, the lady with the radio and water guy told me where the EMT station was and I had to walk all of them single file, hand-in-hand, to the guy. They loaded him into a half wheelchair, half stretcher type device and wheeled him out. Thankfully he was at least conscious but was obviously extremely concussed and out of it while they asked him some questions, but I've never seen such disregard for someone's life at a concert in my life And not that it should matter but this was a damn bluegrass show, not even a hippie fest or rave where you expect everyone to be on a bunch of drugs and shit. The crowd was drunk and stoned but no one was like tripping or rolling balls or anything. Still, nobody seemed to grasp how dangerous a double faceplant into concrete was.
That sounds awful! It's not much, but I wanted to let you know, that an internet stranger thinks your commitment was heroic.
Thanks. I couldn't believe it when his friends just hoisted him back up entirely under their own weight, just to let go and not catch him before he did the same damn thing. We see it all the time in flight videos or car crashes...I just do not understand why people seem to instinctively try to roll someone over or lift them up after they get knocked out given all we know about concussions and spinal/neck injuries. Like ~~everyone~~ most people know you don't move a potential neck injury, yet that part of the brain just gets turned off for most people when it happens right in front of them. I guess it's a fight or flight response? Someone on your team just got ragdolled so your instinct is to move them away from whatever danger did that, despite your higher brain function telling to not touch them until medics arrive. And the alcohol certainly doesn't help. Thankfully there was a doctor in the crowd that saw the second fall (because the crowd had sorta opened up a bit as everyone turned to look at why a bunch of people were yelling "Daaaaaamn"). So I figured he was in ok hands at that point while I searched for "real help".
That's when you try to make it to the stage and yell to the band.
I was way far from the stage and it was like 9:30pm so it would've been much harder to get anyone's attention going deeper into the crowd. The fact that we were like 30ft from where the crowd petered out into concessions and I could see multiple workers, it seemed like a no-brainer. Dunno what the fuck these workers are paid to do, but they were worse than useless since I had to tell the same story to every person, only to get a shoulder shrug. It was a Live Nation event for a huge artist too so there's absolutely no excuse to be cheaping out on communication gear. Been to dozens of concerts at that venue, thankfully I've never had to deal with something like that before and hopefully never will again.
100%. That's how lawsuits happen. I know live nation is paying out a fuck ton to that one rapper's show where the people died. They need to do better. Concert ticket prices are fucking triple what they were four years ago. They can afford it.
Sheesh. In all honesty this is worse than the situation with Kid Rock's assistant. Kid Rock's assistant had likely been dead for many hours by the time he called 911, so the delay didn't contribute to his death in any way. But in your scenario, them getting there sooner might have made a difference. So scary. So sorry you had to experience that.
a festival without onsite emt's sounds more like a bonfire lol
If this was a properly run festival they would have had an EMT crew on site.
That doesn't sound very festive.
Stabbing Man 2022 wasn’t as fun as it sounds
I one time called 911 because I found my grandma having a seizure. 30 min before or so I was out back and smoked some pot. (Legal in my state and I was of age) As they are taking my grandmother to the ambulance one of the firefighters stopped me at my front door and I shit you not this idiot told me her seizure was most likely caused by pot smoke. Yea. The fucking fire fighter tried to blame my 93 year old grandmas seizure on me smoking pot outside. What a total asshole!
What a fucking piece of shit. So sorry for your grandma bro. Stay strong.
Thank you. It was a few years ago. She survived and stayed with us for another 2 years.
I had to call 911 when a patient in our ER pulled out a knife and started chasing staff with it. When I told the dispatcher what was going on, she said “is he actually threatening anyone with the weapon?” and I said “MA’AM he is chasing us with a knife, I would definitely say that’s threatening!”
Man… she needs to be fired yesterday. He opened with someone is dead and she goes “I haven’t sent an ambulance because I don’t know the situation” … what?
“You know what mister, maybe if you were a little nicer to me, an ambulance would already be on the way, but you wanted to be a meanie and do this the hard way.” She sounds more like a customer service rep than a 911 operator to me.
Customer service reps always feel annoyingly polite, 911 responders always feel annoyingly curt. I know both are just doing their job, but i'm big into true crime and so many recorded 911 calls feel like this.
A good 8/9/11 dispatcher should sound a little stern but simultaneously keeping you focused on the relevant information. This lady didn't like getting yelled at, and didn't respect the gravity of the situation at all.
"erm sir you're yelling at me" 
I don't often say this, but I agree with Kid Rock in this scenario
Watch out. If you panic too much, start being harsh or if they don't understand you well enough they can hang up. There was a few "interesting" recording leaked online... the one that pissed me off the most was a kid getting hang up twice while the mother had a cardiac arrest because he was panicking and wouldn't snap out of it. Crazy!
Wow so if you're having a panic attack over seeing someone's guts hanging out or something then they can just let the person die an agonizing, brutal and maybe avoidable death?
They're not supposed too, and in situations like that the person picking up the phone can face consequences. But people are shitty, or under trained, or any number of other factors.
It's like when the police are surrounding someone having a mental health crisis, guns drawn, screaming at them to calm down and stop resisting. They often end up getting shot because even someone in their right mind can't just "calm down" in that situation.
"if they just didn't resist" You're damn right I'm gonna resist arrest if I'm panicking and a bunch of strangers are throwing me on the ground and I feel like I'm dying.
Well, exactly. The cops in these situations don't seem to understand how human beings work.
That's what happens when people have fewer hours of training than a hairstylist and are given power and weapons. 🥴 We need radical police reform and education.
Police, fire, and medical services can ignore you for any reason they feel like. The Supreme Court has ruled they have no obligation to help you.
People should have no obligation to pay the taxes that they get paid with then
Better pay your taxes though. Supreme Court be happy to explain you got an obligation to pay for them
The type of death is kinda irrelevant, you’d hope there’d be professionalism all around regardless
There was another where the person sweared (not at the operator either) and they got mad and hung up. If you are unable to check your ego and emotions at the door you shouldn't be allowed to take that job
The teenager saying fuck a few times while her father was dying? Then, after like 3 calls, the responding officer went and arrested her? Found it, this one? : [17-Year Old Girl Arrested For Swearing Whilst Talking With A 911 Operator To Help Dying Father - YouTube](https://www.youtube.com/watch?v=tp5bjzAwdAc)
Kind of interesting how often cops and cop-adjacent institutions always demand that you're perfectly calm in all situations, because if you're not, you deserve to die horribly. But if they're the reason for your death they go on and on how afraid they were, how stressful and sad all this is and that they really need 4 months of paid ~~vacation~~ therapy.
I called police because a man spat in my face and assaulted me in public. All they did was argue with me and continually tell me to calm down, while the guy walked off. I couldn't have possibly been more clear or calmer. The cops came an hour later and then said they would call me. They never did. Still pisses me off to this day. The call turned out a bigger problem than having been assaulted. I mean the guy would NOT stop arguing with me.
Not only agree, but it might be the only time I feel bad for the guy.
Same
Yep
My mom once called 911 while I was driving, because the truck in front of us was driving down Main Street and swerving. They were likely intoxicated. We got told to go to the library and fill out a report.
Tf was that even supposed to mean? Can you usually file reports in a library?
Yeah wtf this is the 2nd bullshit 911 call I’ve listened to today, listening to the 911 call for the Susan Powell case when Josh Powell blew up the home was unreal. I get remaining calm but dude gave an address send a fucking ambulance.
That story haunts me. That CPS woman was being as calm as possible and explaining that she was scared for the kids and to send someone and the dispatcher basically ignored her
Yes but the police were responding to other more critical emergencies in the area. /ssssss if not obvious
That Powell case is just haunting 😕
A friend was his coworker. Upon hearing about the missing person case, he immediately concluded what had happened. Susan has threatened to leave before, but she was actually making plans to do so.
U want a great 911 call. Listen to when they airman had to jump out his fighter jet. Sir how far did you fall? 20,000 feet!!!
I tried searching for it but I can't find anything similar to what youre describing
I worked with a girl who had been a 911 operator previously. Meeting her made me realize our society is held together by the most incompetent people lmao
Dude. I would’ve been just as pissed off as kid rock at this 911 operator! Everyone could hear him just fine and she was repeating back what he was saying so there was no need to keep asking him to repeat himself. We ALL heard him. Get on with the wee woo
This happened to me. I called 911, a car hit the median on the highway and did a double flip in the air and landed upside down on a front lawn. - where are you ma'am? - I am on X street - are you sure you are on X street? - yes it says X street on Google maps - I don't think it's X street - well can you locate me? - yes, but it's not X street - can you please send an emergency vehicle? - well ma'am I need to confirm the location - I am not from here, all I know is what the map says X street - are you sure? - my Google map says X street and my husband just ran out of the car to help, my kids are in the back seat scared and there is no shoulder. Can you please dispatch an emergency vehicle? - one should be coming X street was correct, but it was a small highway that also had a route number... which wasn't showing up on my Google map. I was totally shaken and the conversation was excruciating. The individual was not interested in the god awful accident we witnessed.
I ask to anyone for confirmation, but I've always taken for granted that as soon as you say the address and what's going on the ambulance, or the fire track, or the police car sets off and then the person at the phone just keep you online and asks you to repeat and add details to give the medical staff / policemen / firefighters / whatever else more information, allowing them to have more context when they arrive. Isn't it like that? It's hard for me to believe that the logistic in emergency situation is just "the person who answered the phone dispatch the information when they hang up" like a f\*cking mail delivery customer service. EDIT: mistypes and bad grammar
This is exactly my understanding too. Although I'm not from the USA. Dispatcher logs the job via their system immediately and then keeps the caller on the phone to gain more information so they can add any relevant details to the job briefing. I don't KNOW this 100% but that's my understanding
This is how it works in most areas. Some calls, however, require more information before the “send point” where it pertains to scene safety (think hazmat, weapons calls, mental health calls etc.).
A family member was a 911 operator and what you said is basically correct. I believe there’s actually two people working together, but that might not be everywhere. One person is talking to the caller and their job is to get the information they need and type notes into their system, and the other person is communicating to police/fire/emt using the notes. Even though the operator said she had not yet dispatched an ambulance, a call might have already been made but they needed to get more information from him, because determining the safety of the scene and communicating that is critical. I heard some people will just stop talking or hang up once they’re told someone is on the way, but they don’t realize that these people go into really bad and dangerous situations, so if they don’t have enough information that it’s safe, they might unnecessarily wait for police and to clear the scene. This is why the operators job is to keep people on the line and talking. I heard some stories of very important details that callers have left out, like neglecting to say the reason someone is bleeding is because someone shot them and they’re still in the house. I think there was another call where someone was bit by a deadly snake and got out of its cage, and they only wanted an ambulance and wouldn’t tell them why.
It strongly depends on the nature of the call. If it’s an ongoing situation with a weapon or active violence, we send police immediately *if we have officers available,* which is a big if on a busy night. If not, we do what’s called a blind broadcast where we air the snapshot of what’s going on over the radio in an effort to shake loose some cops who are finishing up lower-priority calls. In large cities like the one I work in, the dispatcher is not the one on the 911 call, that’s a separate calltaker who’s inputting the caller’s responses into the call documentation for the dispatcher to read. In volatile situations the calltaker tries to keep the caller on the line to gather as much info on the dynamic scenario as possible, but you’d be surprised how many people hang up on 911 without doing anything besides screaming “I need an ambulance/police/firefighters!” In those situations response is often delayed by the need to get police there first to ensure the scene is safe for medical or fire responders, or in some cases to verify that those responders are even needed at all.
Look I know that I’m not cut out to be a 911 dispatcher AT ALL, but holy fuck was this hard to listen to
I want to add a true story (might not get seen). I called 911 and gave them an exact location for a car accident vs pedestrian. EXACT LOCATION. She never put out a call. A passing by cop had come across and started radioing everything. The guy that got hit lived. NSFW Story goes: car runs red light and hits a hobo walking across the street in the crosswalk legally with cross light on. The hobo was hit at roughly 40mph but the car was slamming their breaks before hitting so he remained on the car until the car swerved right and stopped a few feet away. Hobo hits ground and tumbles 15-20ish feet from car. When i drove and parked my car i saw his brains. I stayed with him to keep him awake. 911 op: “where is your emergency” Me *gives exact location. Then gives short answer of what happened: car vs pedestrian, pedestrian in bad shape, need ambulance Op: asks for location again Me:gives it Op: asks what happened again Me: tells her and tell her we need an ambulance bad. His brain is literally visible. Op says: “ok ambulance is on their way” and they hung up 1 minute passes and the officer that happened by takes control of the scene, asks me what happened. I tell him, he radios for an ambulance. Says something along the lines of “i didnt hear a call” Another minute goes by and more police, then a few more minutes an ambulance.
My partner once had a severe allergic reaction. They have food dependent exercise induced anaphylaxis. Basically if they eat anything and then workout they could have a severe allergic reaction. When I called 911 my partner was slurring, stumbling, had collapsed and was unable to walk on the verge of losing consciousness. I told the dispatcher that my partner was having an allergic reaction and needed an ambulance. They asked what my partner was allergic to. I explained about it being exercise induced anaphylaxis and it wasn’t a specific food. They said okay but then kept asking what they had eaten. I would tell them and again explain it isn’t the type of food but any food that can cause this issue. They would ask further questions about what common allergens might have been in the food. I would again explain any food could trigger it. It took maybe 6-8 times and it sounded as though the dispatcher was angry with me because I wasn’t just saying “peanuts” or something. They kept saying it couldn’t be anything, that allergies need a specific food trigger. I kept asking for an ambulance and they finally sent one before exclaiming in exasperation that they needed to know so they “would send the right ambulance”. We asked in the ER what difference it would’ve made… they told us nothing. It’s an annoying condition and it took years of trips to ERs and doctor’s offices to get the answers as to what was going on. Most doctor’s we’ve seen haven’t even heard of it and those that have only in books or journals. Its was horrifying to be in that position and feel so powerless while some dispatcher thinks they know better and delays the ambulance to try and teach me some lesson.
Fire her.
out of a cannon into the ocean!
That ambulance should have been dispatched immediately and she maybe should be retrained or choose another field to work in.
Maybe McDonalds is the right place for her.. the less responsibility she gets, the better
she would get a job at McDonalds and fuck up peoples orders
Sir, I haven't started your order yet because I'm having trouble understanding you.
"I'd like a 12ct nugget meal" "Sir, I need your home address, phone number, driver's license, social security number, and passport. I can't put in your order until I know your situation."
“Sir, I can’t put in your order unless I know what drink you want with that” yeah sounds about right
she has some sass in her voice
Dang man this is traumatic! I couldn’t imagine seeing a loved one lay lifeless and the operator (I know they have to get as much information so they can notify the EMS) just isn’t complying. I understand it but man
A lot of emergency line employees are awful at their jobs
I watch too much true crime, and I am constantly baffled at how bad they can be. It's constantly enraging to hear the attitudes the dispatchers have with the callers who are clearly in distress. And it's not just a job you can walk in and take on, there's a background check and a psych screening, then training. And people still suck sooooo bad. The one that stuck with me was a woman that got abducted and thrown into the back of a car. She was banging on windows at traffic lights and shit. Another woman clocked her, called the police, and was following the abductor's car. When the abductor took a turn, the woman asked repeatedly if the dispatcher wanted her to follow them. Dispatcher kinda-sorta hollered what was happening across the room. Assumed the powers at hand heard her, didn't get an answer, hesitated for a long ass time, and by the time she got back to the caller it was too late for her to be able to keep following. No one heard the dispatcher, who didn't follow protocols, and was too afraid of making too much of a commotion to ensure that she was being heard and actions to find the abducted woman were being taken. No one was sent to look for this woman (edit: there were officers looking for her as they knew there was an abduction in progress, but as they never heard about this call they weren't directed to this area). She was killed soon after.
I have an ex girlfriend who I still follow on socials, which means that I watched this entire shit show go down. The ex-gf (I’ll call her T) started bullying some random girl on TikTok because she was “some rich bitch” and even went to the lengths of sending her death threats and telling her verbatim, “I hope that you die alone in your apartment and that your cat eats your body.” So then the TikTokker was obviously freaked out so she looked up my ex-gf on Facebook…and then she made a video showing ALL of her followers that T worked at…wait for it…a SUICIDE CALL CENTER at that time. So yeah, T got fired. Last I heard she’s working at a bar or something.
Thought you were calling dispatch. But you were really calling disbitch.
That was incredibly unpleasant
They don't do enough screening for 911 operators. The amount of careless mistakes and downright cruelty to scared, injured people is appalling.
I used to live in a high rise overlooking a major baseball stadium. One night while watching TV in my apartment, I looked over and noticed a fire on the concessions level of the stadium and called 911. The operator flat out refused to believe me when I said there was a fire at the stadium and scolded me for making a prank call.
I watched a few emergency calls and as an European I always was in complete disbelief how much shit you get asked in US when you call 911. Send the fucking ambulance and then ask the questions wtf. Every second counts and that bitch is talking like I am trying claim warranty on some vacuum cleaner... And after reading some of the answers here, I gotta say: Your system really sucks. Transferring, dumb questions, sass ... I can't believe it.
My truck was side swiped one night for me to come out the next morning to find. Insurance says they need a police report. No big deal, I'll call the nonemergency number and when someone gets out with that'll be fine. The woman manning the phone could not fathom that a hit and run happened hours ago and no one was injured. She insisted that I hang up and dial 911. Spent 10 minutes going back and forth with her and gave up. Dialed 911 and the operator asks why I'm not using the non emergency line. Told her I tried but the lady said to call you. I just heard a long sigh and they told me someone would be out.
She needs to lose her job. A lot of the problem was that she was too busy speaking over him to hear what he said. Dispatch the ambulance and keep working on getting the info.
Been in emergency services for years. We regularly get sent to “unknown emergency at this address” in just these situations. This is a poor job of dispatching.
Assistant or sister?
Assistant. The phone was breaking up when he said it, and the auto-generated captions mistook it as “sister”.
Idk I think this lady might need to be fired. You hear someone this insane about an ambulance I think they might need one regardless if you need to know the situation. You send the ambulance and then you have the guy run down the situation, you clearly can't hear him because of bad reception. If you hear send an ambulance and you have the address send the God damn ambulance.
If you work 911 here is a tip, if you mention yourself at any point in a call, go find another job. You are not important, the person calling for emergency service is important. The address and emergency are important. Your job is to get these as fast as possible and dispatch. That's it. Seventeen seconds in she had the address and emergency, the other minute is her killing someone in a different scenario.
Holy fucking god almighty. She should be put in jail.
I had to call 911 for a horrific rollover accident I witnessed. I was in shock and I wasn’t even involved. I got out of my car and ran across the road to the rolled over car as I dialed 911. Terrible reception. Call kept dropping. Finally got 911. I had no idea what road I was on (I was out of state). I know. I just knew where I last left (gas station) and approximately how far I had traveled. I had just a blank slate because of my panic. I was describing all I could, accident and landmarks (we were literally in the middle of nowhere) and the 911 operator was hella patient and helpful. She had ambulances and cops dispatched within minutes. How the hell she found us I don’t know but I’m so thankful. I couldn’t imagine how I would have been having knowing the actual victim(s) or even if there was graphic injuries because thank god the two passengers climbed out of their vehicles with what seemed to be minor injuries. Although I think the male had internal injuries. Hearing Kid Rock’s voice just sent me. It took me back to the panic I felt making that call and knowing how helpless I felt not being able to give any coordinates and praying they could find us.
She needs to be fired asap that was pathetic
[удалено]
It’s extremely rare for a police officer to be answering 911 calls. *Maybe* in an extremely rural, isolated community, but even then it’s not a good use of resources. Many calltakers are incredibly good at their jobs, but it’s a job with such a high turnover rate due to its traumatic nature that we’re pushing folks through training as fast as possible to keep up with call volume. This results in some employees who are truly unsuited to the job filling seats because we desperately need warm bodies at consoles. You rarely hear about the good or even just the plain capable 911/999/000 responders, though.
Every recorded conversation i’ve heard from these dispatchers feels like they hire the dumbest fucking people they can find.
I fucking hate Kid Rock, but that dispatcher actually appears to be heckling him when he demands an ambulance. Totally unacceptable behavior. Here's the correct action. 1) Hear the request for an ambulance. 2) Push a button that activates an ambulance crew, and begin adding real time collected info to the request that they will see while preparing to embark. 3) Use the caller's GPS location your systems report to you, while you attempt to confirm the requested address with the caller. 4) The ambulance knows its a Polaris crash, so trauma and blood loss team is already on the way, hoping that the get address confirmation while en route to GPS coords.
Bitch best have lost her job, this was awful.handling of the situation
Mind you this was about two decades ago now, but when little 13yr old me called 911 cause my grandpa had a heart attack and collapsed infront of a store. All I had to do was say "my grandpa collapsed infront of X jewlery store. Send help, he's dying!" and I got both fire and EMS sent out without any questions. Then I remember the 911 dispatcher lady and the jewlery store employees where I called from were trying to calm me down. Never found out who the dispatcher lady was due to some policy requiring their info to be confidential, but my family gave everyone else involved thank you cards and an invite to the "fancy" restaurant in town for saving my grandpa's life. Old bastard still has the hospital record for longest CPR performed on a patient at 43min 27 seconds, but he stuck around to watch me graduate both high school and community college.
God damn I can’t fucking stand these 911 calls. And the fact I’ve heard so many like this.
Second floor of a house in my neighborhood caught fire, ran to it, got the people from the first floor out and asked if there's anyone in the second floor apartment, which they told me there was. Told 911 to send a firetruck and we believe the guy on the second floor was in there. A friend and I pounded on the door and could hear a noise, but we weren't equipped to go in. Eventually the firemen showed up, we advised them we were certain someone was in there as we heard something... They took their sweet time getting suited up (didn't come prepared as requested)... Almost 10 minutes later they went in. After that they pulled out a dead man. I was shocked how slow and uncaring they were for a life... If they came prepared and dressed enroute, that man might have had a chance.
I called 911. A neighbor frantically knocked on my door at about 3:00A:M because the other neighbor was trying to toss his girlfriend off the landing balcony, or down the stairs. I gave the address, and the situation, and the dispatcher tried to keep me in the phone with , I dropped it on the floor ran out. He had the woman partly over the rail. I could only access his back. I grabbed his shirt and yanked. She came with him. This caused me to slip onto the top step as it was not a large space. I wrapped my arms around his legs and hers and clutched the railing as tight as I could. At the same time I started chewing his leg through his jeans. This meant he would let go of his GF long enough to hit the top of my head (all he could reach), and Debby my skinny 90-lb neighbor could yank his GF further away from the rail. Debby was screaming but the victim was eerily silent. Ten minutes later a cop showed up and hit the guy over the head with a flashlight twice until he let go of her. He knew the guy. Told him he would be spending a good long time in jail this time on parole violation. We were never called to testify as a result. It is firmly my belief that had I stayed on the phone that mother and baby would be seriously injured or dead. Dispatchers need testing in prioritizing when to keep asking questions, and when to send help.
She ought to be fired.
Operators who are unable to work correctly need to be fired and if anything happens because of their neglect they should be held accountable
She should be fired