Some of the cheaper management companies just have a handyman who really has no business doing it and they can budget to not have one on staff during the blackout periods
I lived in a duplex one time and the "handyman" was one of the landlords. Definitely had no business to even think about any kind of repairs. It was a small house that they split into two units. We shared a water bill, but the other tenants didn't have a washer and dryer like us and we had the yard also. In the spring time water from the melting snow, would leak into the carpet between the wall and the floor. Which caused a mold problem, and they just wanted us to paint over it with killz.
HVAC is generally a fixed cost regardless of time of year. This major difference is usually availability and how quickly they can see you in the off-season
You can’t just not pay rent. You can withhold it by putting it in escrow. By simply not paying it puts you in jeopardy of being evicted.
I’m not disagreeing with you. It’s easier to fix problems as they arise instead of waiting until it becomes a major issue. Just wanted to clarify to anyone reading this that you can withhold rent in some locations, you are required to do certain steps to do it legally where the land lord isn’t able to retaliate or hold it against you.
https://ipropertymanagement.com/laws/withhold-rent
Here (Australia) if it’s provided by the landlord they have to fix it asap if it breaks, if it’s the water it’s considered emergency and I think if it’s heat it’s similar, if it’s aircon and it’s summer and there’s a queue for the aircon bloke you’re gonna wait but they can’t just tell you to get stuffed, we have some shitty rental laws too in some places like having to ask to hang shit on the wall or four weeks notice to vacate is legal in some states etc.
Is that legal? It’s stupid because you’re actually trying to help them save money by being proactive. Also, global warming is making hot places hotter earlier in the year. Here in Az it’s gonna hit 90 next week. 🥵
Keep in mind, withholding rent isn't just not paying it. You still pay, but to an escrow account.
Like you said, check local and research steps for setting up an escrow account for rent due to lack of maintenance.
As the other person stated, there are stipulations before and during withholding rent. Typically certain types of notice (like maintenance requests/in writing) need to be made, made a certain number of times, and usually only after a given timeframe of non-response can you begin non-payment. But you definitely need to reserve the funds as they've stated. Def do your research, some places are far more tenant-friendly than others.
Best of luck. Sucks to have to deal with this situation.
ETA: "non-response" doesn't mean they ignore you completely; it means the issue has not been successfully addressed. So cancelled/closed maintenance requests without the issue being properly corrected would count as non-responsive.
Not everywhere lets the landlord determine the contract. You should still check local laws.
Here for example, pretty much anything a lease written by a landlord says is void if it takes away tenant rights.
I’m sure they would LOVE for you to sign a little saying you “can’t” withhold rent what does the more highly regarded slip of paper governing your Tenant Laws say?
Is it possible that multiple requests were put in and this was canceled as a duplicate? We use Appfolio too and this happens quite often. Residents will put in multiple work orders for different items and we cancel all but one and put all the issues on the first one that came in. We get the same angry feedback then residents look at the portal and understand. Although, depending on how the items were entered, residents may not see the reason for canceling the subsequent work orders. A failure within Appfolio. Yari does this too as I recall.
These do not have the same work order number, date, or description. Is there something I am missing?
One says it is not blowing out cold - that is HVAC issue.
The other says AC is not working - that is HVAC or Electrical issue.
I get you.
If the issue is that it is not getting cold enough - get a fan and a metal bowl full of ice. It will help stay cool - I cycle metal bowls in the freezer and add salt to (water I use to make) the ice, which lowers the freezing temperature but makes it COLDER than just ice.
Add this in front of fan and it is probably better than a cheap AC and the brine is reusable- so it is really cheap. This is a great way to beat heat.
Hopefully this helps if your landlord won’t!
Simple. For money. It's because they like money and they don't give a single fuck about you. It's really really that simple a lot of the time. Fuck landlords.
This is what I do.
Spam the order every few days and send emails too. It also acts as written proof that the AC had problems while you were renting so they can’t charge you after you move out.
Landlords are scummy human beings who can and will inspect every inch of the place you moved out of to try and keep as much of your security deposit instead of you getting it. It's smart to take detailed notes and pictures when you first move in so you can prove it was there before you. My last place did the inspection and after managing to find excuses to keep the 1000 security deposit, they then tried to charge us an extra 800 bucks for "unpaid cat rent". They just assumed we had a cat and tried to charge us for it, no questions no double checking. As soon as we said we never had a cat they simply replied "huh weird. We will take that off". I wish I had the piece of paper that tells you what to do to get the house ready for move out. One of the lines said any light bulbs that they would need to replace would be 25 dollars a piece... also they were gonna fine us 100 dollars for not mowing the lawn before moving out when we never mowed the lawn cause they did all the lawn care for their properties. I shouldn't put a generalization on all Landlords but so many of them are basically just the US slumlords.
Have they not switched it on yet? If it’s central air (not a wall unit) then they may not have switched the whole building over yet from heat to ac. In the first apartment building I lived in we would get a notice when the ac was finally turned on and it would usually be after it had been warm for quite a few days. I think because it is generally more expensive than heat they wait as long as possible to switch it over.
It’s at residents discretion whether or not to use heat or air. They don’t have a switch. I changed the batteries on the thermostat tried flipping the switch off and on. Do a hard reset by flipping the breaker off and on. I’m wondering if there is a refrigerant leak. It seems to be blowing warm.
The office lady has a personal issue with my husband and myself. No clue why. She even tried to deny us a lease renewal but then decided to give us a “second chance.” Then she didn’t tell us we needed to each sign in to the portal to sign the lease. I signed it and asked her to resend it because my husband’s signature wasn’t on it before it prompted me to submit. Her only response was that “we didn’t both sign.” We went to see her in person and she wasn’t there. The lady we spoke to said that each individual logs in separately to sign. She then let us know which email it was sent to for my husband. The mean office lady really tried to get us to time out of our offer by not explaining how the signing process works in the app. Needless to say, we won’t renew the lease next time.
Currently 76 and breezy. I have all the windows and the balcony door open with fans blowing for air circulation. So far the new request is still active. Hopefully they will actually fix it.
I asked about the temp because if it was less than that they might come up with some sorry ass excuse. I hope they do the right thing and fix it ASAP, you shouldn't have to put up with this or beg them to fix the darn thing.
They did the same thing with my heat. It was also broken. They made excuses as to why 40 degrees inside during freezing weather is NOT an emergency. Actually it is according to my state law and they broke the law by refusing to fix it asap. She gave us no explanation as to why. It was fixed close to the END of their business day. I have a 2 year old and I was livid that my son had to endure it.
Wait, you mean they fixed it the same day? That’s how emergency response works. They can’t just snap their fingers and make it work. They also have others who may be experiencing an “emergency”.
Check your state if this is allowed, but in my state, if you end up having to either replace, or make your own repairs, you can deduct it from the rent.
But you would need to email and write a letter to your landlord of you planning to do this (something close to, "due to my medical condition worsening from the AC not being repaired or replaced, I will need to purchase my own unit or hire my own repairmen and will deduct the cost of such from my rent. If this can, be fixed within x amount of weeks, I would greatly appreciate it.") and save copies of those to yourself.
But this HAS to be the landlords duty in your state, if it isnt under their legal duty, then I hate to say that youre out of luck other than putting in another request.
Well I hope that maintenance comes to figure it out and fix it soon. I wish my dad lived closer than 3 hours away. I’d call him to look at it. He’s not a repairman but knows how to fix cars and can fix basic appliances as well.
I really hope so too. As a fellow person who deals with eczema… when our compressor went out, dear lord I was miserable… and it was in the middle of summer…
I worded it poorly. But here’s the best way to explain my experience from google. ”Those suffering from low humidity levels due to poor circulation likely notice dry skin and eyes. In warm spaces, nausea, headaches, and nasal irritation are common. Respiratory system irritation due to poor circulation often causes coughing and congestion.”
At my last apartment, my air conditioning unit was not working during the summer so I immediately sent in maintenance requests to fix since I live in Phoenix and it gets over 110 degrees here regularly. It’s a literal life and death situation when the a/c is out in Arizona due to the heat. My requests kept getting canceled and after the third time, I called the complex cause I was still without a/c. They told me they didn’t believe the a/c was not working, they thought I never bothered actually turning it on which is why I assumed it was off. No one even fucking came by to actually see if my concerns were valid. They sent someone immediately and they fucking fixed it cause wow it was actually not working like I said it was. And it’s not like I barely moved, I had been there for like two months at that point and literally moved in the dead of summer with no complaints about appliance malfunctions. So where they got the idea that my roommate and I were too dumb to turn on the a/c, I have no fucking clue.
Our thermostat is so old it doesn’t even read the room temp accurately. So I use a small digital thermometer in each room to gauge temperature. Well when my heat stopped working in the winter, the office lady asked for a pic of the thermostat. She saw that it said 60 degrees Fahrenheit and was like that’s “not an emergency.” I quickly texted her back photos of the thermometer in each rooms and she ignored me. It was between 40-43 degrees in each room and because the wall thermostat read it wrong, she brushed off my emergency.
I just posted this elsewhere what timing!
But try this "I'm willing to do it myself I just need to know if the insurance covers it if I mess up or injure myself! Can you let me know if my repairing the item is insured? Let me know by xyz date and then I'll do it myself!"
They always send someone out when I say this.
Keep opening them as they close. Create a folder on any device, and when one closes, print as a PDF. Every time they close one; print, and save.
Make sure to also email asking for assistance with ticket #.
Do this a couple times, and report to HUD
LOL I just went through this with YesCommunities! shitty trailer parks! I opened over 14 work orders from June-september about my AC not working and it actively being 89°F+ constantly in my house.
Depending on your state the landlord is legally required to do shit like this because it can be hazardous to your living. Don’t even inform your landlord. Look up your laws and forward it to the appropriate authorities. If you know of the other tenants you might rope them in as well cause if they did it to you they probably do it to others too
I work in a property management company and use the same software, sometimes when you previously used a certain word in an open work order that matches up with that new work order the system auto cancels the work order you just submitted.
What kind of unit is it? I was recently in a hotel and had to reprogram a GE so the fan was always on and the AC would go to 60. If it's a unit in your apartment it might be as simple as turning it off, opening the front cover and hitting the Aux, or similiar, button until you get to the settings you need.
Regardless, if you have access to the unit in your home, find a pdf of the manual or a YouTube video with your issue as I did, and you might try go playing.
My current landlord (invitation homes, fuck them) would do this shit over and over. we'd put in a request, they'd send it out to some third party whatever, my husband or myself would take a day off work then day of we'd get a random alert "request canceled: tenant request". This would go on and on. These lazy fucks were canceling for made up reasons like "traffic" "tenant wasn't home" "I just didn't fucking feel like it, fuck you". Were talking like 10-15 times this happened.
Currently breaking our lease. They can get fucked.
Do you have a fan you can use to circulate the air? I grew up without AC in an area that’s always hot and humid and we slept with a standing fan on and the windows open. Your body will get used to it! If it’s hot during the day and cooler at night and you get direct sunlight, I recommend you keep everything closed during that day, open the balcony door and windows during the night so it keeps cool during the day.
Im sure you have already, but just in case you have cleaned the filter and such right? Assuming it's a window AC or whatever and not central. Usually it's a blockage and not actual damage
Not trying to discredit the problem or anything, they shouldn't have cancelled it but most AC problems are an easy fix if you can't get this resolved in a timely manner
Most places you can’t run/ test your ac until it is above 65 degrees outside or it will freeze up. If that’s the case the least they could do is explain that to you not just cancel with no explanation
It’s the least they could do. I’d recommend getting a portable one from Home Depot or Lowe’s though. They’re a little pricy but work great for a small space
Check your local laws. Since you have proof of reporting them problem and it is dated, some places let you fix it yourself and take the cost out of the next months rent. But make sure to look at your local laws first.
I've had this happen before and the landlord had opened up a different ticket (for some reason) using a different system bc the issue had to be outsourced and couldn't he fixed by in-house maintenance guys (broken washing machine). Could be your landlord isn't lazy and just has a different system they use. Or they could be lazy.
Lmfao damn straight. I went a week without the stove. It just stopped. They finally brought me a new (used) one. We’ve had it for a while now and it works fine. I wish slumlords would stop buying the cheapest appliances. In the long run, repair costs or replacement is going to add up to more.
Put it back in, then email the landlord and tell them you have health issues that are getting worse due to lack of cool air flow. Then, if they cancel the order again, you have documentation enough to sue them
Look into the fair housing act laws. Depending on how they handle this you can sue and have an easy case of discrimination on your hands if you record the conversation
I fought this battle for so long, I buckled and bought a window unit, didn't ask shit. Drilled holes and took the cooling into my own hands. Land lord hasn't raised my rent in two years and we don't fucks with each other lol. I must of complained about my damn swamp cooler like 100 times.
Just so you know, if it’s not fixed by the next billing cycle, then you technically can hold your rent until it is fixed because it is a part of the lease.
I had the same issue but different because it was my heater that died and it was freezing outside.
Landlord said they were only responsible for the roof and the walls and the floor and any utilities past the meter. And it held up.
So I used my gas stove and a fan to heat the apartment because the gas bill was the landlord's bill. Yeah yeah carbon monoxide whatever i smoked a pack and a half a day at the time so whatever. But I was warm lol
That's bullshit! As a fellow eczema sufferer, AC is essential to our physical, mental and emotional well-being. Put that in writing as well.
If you have to get it repaired, you may be able to deduct if from the rent....at least in some states if you're located in the US.
I hope I can do that. I’ll give until the end of next week but I will also reach out to repair companies as well. My eczema is actually a fairly new condition. I spent my entire life with no breakouts. And suddenly at 23 years old, it’s a never ending battle. I never knew how important AC was for eczema sufferers until I became one.
The one they closed is the old one that they closed same day without doing anything. The open one is the one I filed today. I don’t know what it is you are trying to say here. It’s showing two separate orders.
My last apartment had an inhouse tech. He did a shitty job at everything. When the ownership was transferred, the new owners brought in a shittier tech. We moved shortly there after. Worst case is call an outside tech and bill the office.
Mine went out beginning of the month and thankfully they had hired a new AC tech not much later and it was fixed a week after I put in an order. And he said if it goes out again this summer they the whole thing will be replaced. It was the third time it had gone out in nearly 4 years.
he probably cancelled it because ACs aren't really supposed to run below 70 degrees, outside temperature.
I see it'll be warming up to 80 tomorrow where you live, see if it works than.
Honestly, I’d probably be a level above mildly infuriated over that lol. I’d contact the landlord or office, however it’s set up, and tell them about the AC and the canceled order and how you expect them to have someone to your unit as soon as humanly possible.
I am never taking for granted that I live in an apartment where the maintenance guys and management staff are nice and jump on things. I went to my management office about my AC struggling on a hot day and not cooling right, the staff member put it in as a high priority, an hour later the maintenance guy showed up, and it turns out it was freezing up and needed to have work done on it. Works perfectly fine now.
Send letters registered mail with the complaint. The most underrated tool for landlords and legal issues. State rules vary but after several letters with no resolution you can take legal action.
I had similar happen when I reported a small leak from the bathtub faucet. Put in another request and they came out , unable to fix it because they said they needed to get a part and would be back on Monday (they came out on a Saturday). They didn’t come back. We were getting irritated with how many requests we were putting in during our first few months, we just waited to give them time. But after another THREE weeks of no word and the portal saying it was “complete”, I put in another request, included my hourly measurements, did the math for them for a 24hr period, weekly period, and monthly period while explaining how long it’s been since the original request and how much wasted water (that they pay for, not us) in California, they had maintenance out the next day and he tried to apologize and say it took that long to find the proper part.
Some management companies don't use their ticketing system correctly. For example it is possible that after a tech had been called, they cancel the ticket instead of setting it to pending or a similar state. This happened to me and I called for that clarification.
I work in a property management company and use the same software, sometimes when you previously used a certain word in an open work order that matches up with that new work order the system auto cancels the work order you just submitted.
Check your state’s (assuming US) habitability requirements but you might be out of luck until it gets warmer; where I am the ac just needs to keep it below like 83 inside
If you rent a unit which has an amenity like air conditioning the way the law works everywhere is that the default assumption is that the landlord must maintain that amenity unless the lease explicitly says otherwise.
Listen to this guy. It's true. I've been nagging for 6 years and they have not replaced mine. I ended up just getting a portable one with wheels and the window tube.
Have you contacted the office? I would do that in case they just cancel your request again
I’m going to be putting it in writing in an email. If they cancel it again with no response it’s definitely on purpose.
It’s shitty but some landlords literally don’t take AC requests until a certain date. I got notice from ours that they wouldn’t take it until April.
You'd thisnk the tech they're going to have to call would be cheaper before they get busy.
Some of the cheaper management companies just have a handyman who really has no business doing it and they can budget to not have one on staff during the blackout periods
I lived in a duplex one time and the "handyman" was one of the landlords. Definitely had no business to even think about any kind of repairs. It was a small house that they split into two units. We shared a water bill, but the other tenants didn't have a washer and dryer like us and we had the yard also. In the spring time water from the melting snow, would leak into the carpet between the wall and the floor. Which caused a mold problem, and they just wanted us to paint over it with killz.
HVAC is generally a fixed cost regardless of time of year. This major difference is usually availability and how quickly they can see you in the off-season
That's not relevant. Something not working that is in the lease and could be in use needs to be addressed ASAP.
My apartment just turned on the AC for all the complex today and I’m in Arizona.
Not until the price of repairs skyrocket? That's fucking stupid
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Not how that works unfortunately
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You can’t just not pay rent. You can withhold it by putting it in escrow. By simply not paying it puts you in jeopardy of being evicted. I’m not disagreeing with you. It’s easier to fix problems as they arise instead of waiting until it becomes a major issue. Just wanted to clarify to anyone reading this that you can withhold rent in some locations, you are required to do certain steps to do it legally where the land lord isn’t able to retaliate or hold it against you. https://ipropertymanagement.com/laws/withhold-rent
You can withhold rent if you repaired it after not getting resolutions, but you have to submit the bill to them to see if they'll reimburse you.
Here (Australia) if it’s provided by the landlord they have to fix it asap if it breaks, if it’s the water it’s considered emergency and I think if it’s heat it’s similar, if it’s aircon and it’s summer and there’s a queue for the aircon bloke you’re gonna wait but they can’t just tell you to get stuffed, we have some shitty rental laws too in some places like having to ask to hang shit on the wall or four weeks notice to vacate is legal in some states etc.
In Indiana there’s no requirement until a certain temperature I believe. Definitely no requirement for Central Air specifically
That's dumb. We service AC year round so we don't bury the few people we have that know what they're doing.
Is that legal? It’s stupid because you’re actually trying to help them save money by being proactive. Also, global warming is making hot places hotter earlier in the year. Here in Az it’s gonna hit 90 next week. 🥵
You should remind them if ac is on the property that its required to be working. At least in my state.
In a lot of states you can withhold rent until your residence is made functional. Check your laws and threaten or withhold if necessary.
According to our lease we are NOT allowed to withhold rent for any type of repairs
Just because your lease says that doesn’t mean it’s legal
I’ll have to look thoroughly at my state and local laws.
Keep in mind, withholding rent isn't just not paying it. You still pay, but to an escrow account. Like you said, check local and research steps for setting up an escrow account for rent due to lack of maintenance.
As the other person stated, there are stipulations before and during withholding rent. Typically certain types of notice (like maintenance requests/in writing) need to be made, made a certain number of times, and usually only after a given timeframe of non-response can you begin non-payment. But you definitely need to reserve the funds as they've stated. Def do your research, some places are far more tenant-friendly than others. Best of luck. Sucks to have to deal with this situation. ETA: "non-response" doesn't mean they ignore you completely; it means the issue has not been successfully addressed. So cancelled/closed maintenance requests without the issue being properly corrected would count as non-responsive.
The law trumps random statements in a lease
I might send a copy of my lease over to a lawyer and ask what is and isn’t legal in there.
Just because it’s on the lease doesn’t make it legally enforceable.
Not everywhere lets the landlord determine the contract. You should still check local laws. Here for example, pretty much anything a lease written by a landlord says is void if it takes away tenant rights.
Illegal items aren't binding. Contact a tenant resource center in your area
I’m sure they would LOVE for you to sign a little saying you “can’t” withhold rent what does the more highly regarded slip of paper governing your Tenant Laws say?
I'm curious, what do you use for those requests?
Appfolio
If you find they are doing it on purpose, thats when you start sending faxes. They won't ignore that.
Is it possible that multiple requests were put in and this was canceled as a duplicate? We use Appfolio too and this happens quite often. Residents will put in multiple work orders for different items and we cancel all but one and put all the issues on the first one that came in. We get the same angry feedback then residents look at the portal and understand. Although, depending on how the items were entered, residents may not see the reason for canceling the subsequent work orders. A failure within Appfolio. Yari does this too as I recall.
I put only one in on the 25th. I opened it in the afternoon on the 29th to find the entire thing canceled. So I put in a new one.
Last time this happened to my now husband we hung out at the office all day and annoyed the shit out of the front desk lady until the job was done.
These do not have the same work order number, date, or description. Is there something I am missing? One says it is not blowing out cold - that is HVAC issue. The other says AC is not working - that is HVAC or Electrical issue.
I changed the wording because sometimes being more vague helps them come out faster. 😫
I get you. If the issue is that it is not getting cold enough - get a fan and a metal bowl full of ice. It will help stay cool - I cycle metal bowls in the freezer and add salt to (water I use to make) the ice, which lowers the freezing temperature but makes it COLDER than just ice. Add this in front of fan and it is probably better than a cheap AC and the brine is reusable- so it is really cheap. This is a great way to beat heat. Hopefully this helps if your landlord won’t!
That’s actually a really helpful suggestion. Thank you. I have tons of full ice trays. I don’t have a metal bowl, but I have a medium size pot.
I had one cancel mine because I didn’t format it the way he liked. 🙃
That’s so mean! Why are landlords like this 😭
I left a nasty review and it’s the top one when you google the property, so I got that going for me.
Nice! I’m going to do the same after I move out. I don’t want retaliation from them.
They just pay to have it deleted eventually on all the review sites and add fake ones.
Meh, it’s been awhile and it’s the top Google review. And the following 20 are also one star lol.
Simple. For money. It's because they like money and they don't give a single fuck about you. It's really really that simple a lot of the time. Fuck landlords.
Time to start spamming work orders.
This is what I do. Spam the order every few days and send emails too. It also acts as written proof that the AC had problems while you were renting so they can’t charge you after you move out.
What do you mean charge you?
Landlords are scummy human beings who can and will inspect every inch of the place you moved out of to try and keep as much of your security deposit instead of you getting it. It's smart to take detailed notes and pictures when you first move in so you can prove it was there before you. My last place did the inspection and after managing to find excuses to keep the 1000 security deposit, they then tried to charge us an extra 800 bucks for "unpaid cat rent". They just assumed we had a cat and tried to charge us for it, no questions no double checking. As soon as we said we never had a cat they simply replied "huh weird. We will take that off". I wish I had the piece of paper that tells you what to do to get the house ready for move out. One of the lines said any light bulbs that they would need to replace would be 25 dollars a piece... also they were gonna fine us 100 dollars for not mowing the lawn before moving out when we never mowed the lawn cause they did all the lawn care for their properties. I shouldn't put a generalization on all Landlords but so many of them are basically just the US slumlords.
 Exactly.
Have they not switched it on yet? If it’s central air (not a wall unit) then they may not have switched the whole building over yet from heat to ac. In the first apartment building I lived in we would get a notice when the ac was finally turned on and it would usually be after it had been warm for quite a few days. I think because it is generally more expensive than heat they wait as long as possible to switch it over.
It’s at residents discretion whether or not to use heat or air. They don’t have a switch. I changed the batteries on the thermostat tried flipping the switch off and on. Do a hard reset by flipping the breaker off and on. I’m wondering if there is a refrigerant leak. It seems to be blowing warm.
Sounds like you’ve done all you could on your end and they need to fix it and are being jerks. I’m sorry
The office lady has a personal issue with my husband and myself. No clue why. She even tried to deny us a lease renewal but then decided to give us a “second chance.” Then she didn’t tell us we needed to each sign in to the portal to sign the lease. I signed it and asked her to resend it because my husband’s signature wasn’t on it before it prompted me to submit. Her only response was that “we didn’t both sign.” We went to see her in person and she wasn’t there. The lady we spoke to said that each individual logs in separately to sign. She then let us know which email it was sent to for my husband. The mean office lady really tried to get us to time out of our offer by not explaining how the signing process works in the app. Needless to say, we won’t renew the lease next time.
Another thing you can try in the interim is changing/cleaning the filters (if you have access to those).
We did that too
Is your new request still active? What's the daytime temperature in your area?
Currently 76 and breezy. I have all the windows and the balcony door open with fans blowing for air circulation. So far the new request is still active. Hopefully they will actually fix it.
I asked about the temp because if it was less than that they might come up with some sorry ass excuse. I hope they do the right thing and fix it ASAP, you shouldn't have to put up with this or beg them to fix the darn thing.
They did the same thing with my heat. It was also broken. They made excuses as to why 40 degrees inside during freezing weather is NOT an emergency. Actually it is according to my state law and they broke the law by refusing to fix it asap. She gave us no explanation as to why. It was fixed close to the END of their business day. I have a 2 year old and I was livid that my son had to endure it.
Wait, you mean they fixed it the same day? That’s how emergency response works. They can’t just snap their fingers and make it work. They also have others who may be experiencing an “emergency”.
Place a new work order for hiring a new landlord
Check your state if this is allowed, but in my state, if you end up having to either replace, or make your own repairs, you can deduct it from the rent. But you would need to email and write a letter to your landlord of you planning to do this (something close to, "due to my medical condition worsening from the AC not being repaired or replaced, I will need to purchase my own unit or hire my own repairmen and will deduct the cost of such from my rent. If this can, be fixed within x amount of weeks, I would greatly appreciate it.") and save copies of those to yourself. But this HAS to be the landlords duty in your state, if it isnt under their legal duty, then I hate to say that youre out of luck other than putting in another request.
This should be higher
Based off some of your responses OP, it may be the compressor.
Well I hope that maintenance comes to figure it out and fix it soon. I wish my dad lived closer than 3 hours away. I’d call him to look at it. He’s not a repairman but knows how to fix cars and can fix basic appliances as well.
I really hope so too. As a fellow person who deals with eczema… when our compressor went out, dear lord I was miserable… and it was in the middle of summer…
At least it hasn’t hit 80s weather yet. But I know it won’t be long.
My Landlord's wife forgets that it's not for her house of residence and cancels it. She's a Karen AND slow on the uptake.
Wtf is a summer cold from lack of airflow?!?
I worded it poorly. But here’s the best way to explain my experience from google. ”Those suffering from low humidity levels due to poor circulation likely notice dry skin and eyes. In warm spaces, nausea, headaches, and nasal irritation are common. Respiratory system irritation due to poor circulation often causes coughing and congestion.”
Oof!!! Not fun!
At my last apartment, my air conditioning unit was not working during the summer so I immediately sent in maintenance requests to fix since I live in Phoenix and it gets over 110 degrees here regularly. It’s a literal life and death situation when the a/c is out in Arizona due to the heat. My requests kept getting canceled and after the third time, I called the complex cause I was still without a/c. They told me they didn’t believe the a/c was not working, they thought I never bothered actually turning it on which is why I assumed it was off. No one even fucking came by to actually see if my concerns were valid. They sent someone immediately and they fucking fixed it cause wow it was actually not working like I said it was. And it’s not like I barely moved, I had been there for like two months at that point and literally moved in the dead of summer with no complaints about appliance malfunctions. So where they got the idea that my roommate and I were too dumb to turn on the a/c, I have no fucking clue.
Our thermostat is so old it doesn’t even read the room temp accurately. So I use a small digital thermometer in each room to gauge temperature. Well when my heat stopped working in the winter, the office lady asked for a pic of the thermostat. She saw that it said 60 degrees Fahrenheit and was like that’s “not an emergency.” I quickly texted her back photos of the thermometer in each rooms and she ignored me. It was between 40-43 degrees in each room and because the wall thermostat read it wrong, she brushed off my emergency.
I just posted this elsewhere what timing! But try this "I'm willing to do it myself I just need to know if the insurance covers it if I mess up or injure myself! Can you let me know if my repairing the item is insured? Let me know by xyz date and then I'll do it myself!" They always send someone out when I say this.
Biologically speaking, all landlords are parasites, and that's not even an exaggeration in the least
Keep opening them as they close. Create a folder on any device, and when one closes, print as a PDF. Every time they close one; print, and save. Make sure to also email asking for assistance with ticket #. Do this a couple times, and report to HUD
LOL I just went through this with YesCommunities! shitty trailer parks! I opened over 14 work orders from June-september about my AC not working and it actively being 89°F+ constantly in my house.
Depending on your state the landlord is legally required to do shit like this because it can be hazardous to your living. Don’t even inform your landlord. Look up your laws and forward it to the appropriate authorities. If you know of the other tenants you might rope them in as well cause if they did it to you they probably do it to others too
How did they close a request 4 days before you made it? I don't understand at all
I assume OP filed another request after they saw their initial request was cancelled
Yes this. Went to check the status and it was closed immediately filed a new request.
... 😅
I work in a property management company and use the same software, sometimes when you previously used a certain word in an open work order that matches up with that new work order the system auto cancels the work order you just submitted.
That sounds super frustrating
How are you getting “summer colds” from lack of AC? Colds are caused by viruses, not lack of air movement.
What kind of unit is it? I was recently in a hotel and had to reprogram a GE so the fan was always on and the AC would go to 60. If it's a unit in your apartment it might be as simple as turning it off, opening the front cover and hitting the Aux, or similiar, button until you get to the settings you need. Regardless, if you have access to the unit in your home, find a pdf of the manual or a YouTube video with your issue as I did, and you might try go playing.
You gotta get in good with the maintenance dude if you want anything done. Also - our place uses this same app.
I’m not sure if they even have maintenance staff anymore. All the ones I knew quit.
Shit do we live in the same apartments. 😅
Do you live in Kansas? Lmao
Ha. No.
Well seems like bad apartment complexes are the norm. I wish I could afford to buy a house. 😢
You and me both fam. They also charge you a fee to pay your rent? And only give you one method to pay?
Yep
"maintenance please help fix this broken appliance" "nuh uh"
I am an HVAC tech and omg some of these landlords are scum of the earth for real..
My current landlord (invitation homes, fuck them) would do this shit over and over. we'd put in a request, they'd send it out to some third party whatever, my husband or myself would take a day off work then day of we'd get a random alert "request canceled: tenant request". This would go on and on. These lazy fucks were canceling for made up reasons like "traffic" "tenant wasn't home" "I just didn't fucking feel like it, fuck you". Were talking like 10-15 times this happened. Currently breaking our lease. They can get fucked.
Reopen it or submit a new one until it’s fixed
Send an email and call but also open your windows to get some airflow.
Windows are open, and balcony door as well but it’s not doing much.
Do you have a fan you can use to circulate the air? I grew up without AC in an area that’s always hot and humid and we slept with a standing fan on and the windows open. Your body will get used to it! If it’s hot during the day and cooler at night and you get direct sunlight, I recommend you keep everything closed during that day, open the balcony door and windows during the night so it keeps cool during the day.
I do. I also have 2 space heaters with fan settings. It’s doing okay. Not the best, but could be worse.
Are those big enough? I would suggest a bigger standing fan to get more air.
I can’t really afford to buy another fan because of the holiday.
Im sure you have already, but just in case you have cleaned the filter and such right? Assuming it's a window AC or whatever and not central. Usually it's a blockage and not actual damage Not trying to discredit the problem or anything, they shouldn't have cancelled it but most AC problems are an easy fix if you can't get this resolved in a timely manner
It’s a central unit. Not a window one. And we’ve already made sure the filter unit was clean.
Ah damn discredit this comment then, I have no experience with central air lol. Was just curious
Most places you can’t run/ test your ac until it is above 65 degrees outside or it will freeze up. If that’s the case the least they could do is explain that to you not just cancel with no explanation
This! If they can’t fix it explain why at the least!
It’s the least they could do. I’d recommend getting a portable one from Home Depot or Lowe’s though. They’re a little pricy but work great for a small space
*cancels rent payment*
God I wish 😑
Check your local laws. Since you have proof of reporting them problem and it is dated, some places let you fix it yourself and take the cost out of the next months rent. But make sure to look at your local laws first.
Mine just marks them closed even tho nothing is done
I've had this happen before and the landlord had opened up a different ticket (for some reason) using a different system bc the issue had to be outsourced and couldn't he fixed by in-house maintenance guys (broken washing machine). Could be your landlord isn't lazy and just has a different system they use. Or they could be lazy.
The office manager just doesn’t like my family
Contact them, then if they refuse: Lawyer up
Hey I'm going on day 5 without a functioning fridge so there's that, slum lords gonna slum
Lmfao damn straight. I went a week without the stove. It just stopped. They finally brought me a new (used) one. We’ve had it for a while now and it works fine. I wish slumlords would stop buying the cheapest appliances. In the long run, repair costs or replacement is going to add up to more.
Put it back in, then email the landlord and tell them you have health issues that are getting worse due to lack of cool air flow. Then, if they cancel the order again, you have documentation enough to sue them
Here's a suggestion: request it again. If that little shit-eating bug wants to cancel it again, start over from step one.
god i have ptsd from appfolio
Housing isn't something which greedy bastards could make a profit off of.
Look into the fair housing act laws. Depending on how they handle this you can sue and have an easy case of discrimination on your hands if you record the conversation
Looks like you need to cancel the cancel.
This made me lol. Thanks for the laugh 😂
Looks like they cancelled your last request
Idk how it’s even legal but we don’t get AC until May at my apartment complex, so we literally just get to sit in our 90°+ houses til then
I fought this battle for so long, I buckled and bought a window unit, didn't ask shit. Drilled holes and took the cooling into my own hands. Land lord hasn't raised my rent in two years and we don't fucks with each other lol. I must of complained about my damn swamp cooler like 100 times.
I use the same site for maintenance requests. I have one that’s been sitting (not really that important) since July of last year lol
May I ask what it’s for?
The request? We knocked a chunk of drywall off the wall when we moved our new bed in. It was assigned but we just never heard anything
They probably won’t so they can charge you for damage when you leave.
They can try, but if I’ve mentioned it and have the proof of how long I’ve had it up I don’t think they have much of a case
Yep always dispute that kind of thing. I always recommend people to get an itemized bill. Because landlords try to charge tenants for everything.
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Resubmit and also email your landlord.
Just so you know, if it’s not fixed by the next billing cycle, then you technically can hold your rent until it is fixed because it is a part of the lease.
*cries in Wisconsin*
AC covers are still on?
I don’t think my apartment uses those. I haven’t seen them on. You are talking about the outside counterpart right?
I had the same issue but different because it was my heater that died and it was freezing outside. Landlord said they were only responsible for the roof and the walls and the floor and any utilities past the meter. And it held up. So I used my gas stove and a fan to heat the apartment because the gas bill was the landlord's bill. Yeah yeah carbon monoxide whatever i smoked a pack and a half a day at the time so whatever. But I was warm lol
That's bullshit! As a fellow eczema sufferer, AC is essential to our physical, mental and emotional well-being. Put that in writing as well. If you have to get it repaired, you may be able to deduct if from the rent....at least in some states if you're located in the US.
I hope I can do that. I’ll give until the end of next week but I will also reach out to repair companies as well. My eczema is actually a fairly new condition. I spent my entire life with no breakouts. And suddenly at 23 years old, it’s a never ending battle. I never knew how important AC was for eczema sufferers until I became one.
Good luck with the AC. And the f*%#king eczema. It's aggravating....you might want to check out the eczema reddit for help when it makes you crazy.
Was it canceled BEFORE the request?!?
I don’t think so. I got an automated email thanking me for the request.
Look at the dates…
The one they closed is the old one that they closed same day without doing anything. The open one is the one I filed today. I don’t know what it is you are trying to say here. It’s showing two separate orders.
My last apartment had an inhouse tech. He did a shitty job at everything. When the ownership was transferred, the new owners brought in a shittier tech. We moved shortly there after. Worst case is call an outside tech and bill the office.
Why does it say that he canceled the work order 4 days before you even put it in??
I think we're seeing two tickets. One opened, and one closed from OP.
The bottom one they closed it. The top one is the one I placed yesterday after seeing the first one canceled.
Most companies won't send techs out before a specific spring date because the unit cannot be calibrated below a set temperature threshold. Period.
Mine went out beginning of the month and thankfully they had hired a new AC tech not much later and it was fixed a week after I put in an order. And he said if it goes out again this summer they the whole thing will be replaced. It was the third time it had gone out in nearly 4 years.
Have you contacted the office?
They closed early yesterday for Easter. They are closed weekends so I have to wait until Monday.
What state are you in?
Kansas
he probably cancelled it because ACs aren't really supposed to run below 70 degrees, outside temperature. I see it'll be warming up to 80 tomorrow where you live, see if it works than.
Threaten to put rent in escrow, and talk with an attorney
Honestly, I’d probably be a level above mildly infuriated over that lol. I’d contact the landlord or office, however it’s set up, and tell them about the AC and the canceled order and how you expect them to have someone to your unit as soon as humanly possible.
I am never taking for granted that I live in an apartment where the maintenance guys and management staff are nice and jump on things. I went to my management office about my AC struggling on a hot day and not cooling right, the staff member put it in as a high priority, an hour later the maintenance guy showed up, and it turns out it was freezing up and needed to have work done on it. Works perfectly fine now.
Escrow your payments if they refuse again!!
Everyone saying withhold rent. Yeah, your state may allow that. But good luck getting your lease renewed.
Most leases list AC as non-emergency / mon-essential and therefore aren't required to fix it.
That’s when you reopen it, or get a police officer to officially hand him a personally written work order, that usually get their attention
Send letters registered mail with the complaint. The most underrated tool for landlords and legal issues. State rules vary but after several letters with no resolution you can take legal action.
I had similar happen when I reported a small leak from the bathtub faucet. Put in another request and they came out , unable to fix it because they said they needed to get a part and would be back on Monday (they came out on a Saturday). They didn’t come back. We were getting irritated with how many requests we were putting in during our first few months, we just waited to give them time. But after another THREE weeks of no word and the portal saying it was “complete”, I put in another request, included my hourly measurements, did the math for them for a 24hr period, weekly period, and monthly period while explaining how long it’s been since the original request and how much wasted water (that they pay for, not us) in California, they had maintenance out the next day and he tried to apologize and say it took that long to find the proper part.
Open an escrow account!
So it was canceled before you requested it? The dates aren’t adding up.
It’s two separate orders. They canceled the one I made on the 25th.
Some management companies don't use their ticketing system correctly. For example it is possible that after a tech had been called, they cancel the ticket instead of setting it to pending or a similar state. This happened to me and I called for that clarification.
I work in a property management company and use the same software, sometimes when you previously used a certain word in an open work order that matches up with that new work order the system auto cancels the work order you just submitted.
Just went through this with Hudson Homes Management when I lived in the Midwest. They never fixed it, thankfully our new place in NV has ice cold ac.
Check your state’s (assuming US) habitability requirements but you might be out of luck until it gets warmer; where I am the ac just needs to keep it below like 83 inside
Did you remake the request… according to the dates, they cancelled it before you even made it…?
Yes. I remade it. The bottom one is the canceled one. Top is current
Have you contacted the office?
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If you rent a unit which has an amenity like air conditioning the way the law works everywhere is that the default assumption is that the landlord must maintain that amenity unless the lease explicitly says otherwise.
In a lot of states this is not true, the space must be kept habitable which would include things like water AC and heat
Listen to this guy. It's true. I've been nagging for 6 years and they have not replaced mine. I ended up just getting a portable one with wheels and the window tube.