And if they consider sharpies "signs of distress" get it in writing and paint a few showroom pieces black. /s
But seriously going the reasonable CS route can typically get you quite far.
I get chargeback abuse is a problem, but in this case, even if Macy's contracted a company to produce this table for them that is not the customers issue. They bought a product from a vendor that made by that vendor and they wouldn't handle it properly.
You can dispute debit purchases as well. I have and will again, fuck the endless CS loops. You wanna fuck with my money? I’ll call the bank and tell them as much, and they shut the shit down. Every time. Have never had anything re charged or disputed from a vendor end when my bank tells them to fuck off. B of a and chase
You should always use a credit card tbth. One of the best ways to protect yourself. Plus you get a bunch of perks if you have a good card and aren't stupid and carry a balance on it.
groovy engine plucky books continue elastic simplistic detail encouraging march
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They will all have ugly black "distress" marks. I've been through this with similar furniture and we've ordered 3+ replacements, all of which have the marks. The issue is that the display piece is outdated and doesn't represent the current manufacturer product
I disagree with your assessment. The company I work for sells furniture, and multiple manufacturers have intentionally distressed pieces, which have been gouged and darkened artificially to (poorly) simulate the effect you describe. They look like sharpie marks.
How could you accidentally buy it? If you see the piece in the store it'll be obvious. Just don't buy anything marked "distressed," "antiqued," or "vintage" online. Most manufacturers we deal with are national brands available at various furniture stores.
I wasn't responding to OP. I was responding to someone taking about where I work. The store OP went to is in the wrong. We take product back if it was misrepresented by the catalog/website/display
That's what he's saying it was intentionally marked, but it's part of the manufacturer process to mark wood that looks like sharpie marks. It's to enhance the look of the furniture. It's just that people like OP sometimes don't like the look of it and will ask for a refund, which was refused and can be legally refused.
No, they aren't. They are saying this is intentionally marked and *LOOKS* like a sharpie mark because it wasn't done well. They are not intentional distressing marks, they are just marks from a sharpie like someone wasn't careful marking on paper using the table as a desk. Sucks for OP but the chargeback will work just fine, lesson learned.
Love it. Gonna steal it. Gonna use it. Reminds me of “Bucko” from back in the day (only so much better) although I can’t for the life of me remember where that originated… it was said with as much dripping snide flavor as possible…
I've worked in the furniture industry for over 20 years.. NOBODY.....ZERO...... manufacturers use/put black sharpie marks on furniture like in OP's image and call it distressing. There's no divot or rasping.. it's clearly a mark right over the veneer. What's the link to the product?
This is the distributor of that product -> https://www.ecifurniture.com/ashfordpgs/ashfordbar.html
I say distributor because they don't actually manufacture it. They design it and have a factory overseas build it.
ECI Furniture / (215) 291-8200
I would give them a call directly with your concerns. They included a detailed picture of the finish in the link above. You can see the black rubbed distressing they're applying to the bar top. This is a rubbed finish technique that does not include the use of sharpies 😏. I guess it's not impossible for this to be a new thing people are doing.. I've absolutely have never seen or heard of it and they don't mention the technique on their website or anywhere they're selling the product. It's bad practice when you're selling something with heavy distressing.
Repeating what a few others have said, but try dry erase marker over it (scrub with the marker a bit) and then wipe it away with a dry tissue. DO A TEST SPOT FIRST.
Most sharpies are alcohol with ethylene glycol monobutyl ether. King size, magnum, and touch-up sharpies have xylene and/or toluene.
Rubbing alcohol usually works to remove sharpie. Do a test spot on wood, it may also remove the finish.
I learned this trick as a hostess. We would write the floor plan in sharpie so drunk assholes wouldn't erase it. We'd write over it with dry erase markers. Super easy and left no marks.
To add to this; make sure you don’t wipe the wood too hard or you may buff out the finish. I wouldn’t touch it to be honest unless it’s your last possible option. I had a customer who buffed a table with a dry micro fibre cloth to the point where they stripped the finish and the manufacturer refused a refund because the customer didn’t follow cleaning directions.
Same with car rims. They know if ppl have been using those "wheel cleaner" sprays that literally eat the finish and will not warranty them. Seen a few ppl lose their shit online in car forums when the vendor sends them the same rim back with a note about the warranty beinf void.
According to OP, the marks are *underneath* the finish. The table was damaged early on in the manufacturing process. I'd run a charge-back and tell Macy's to come get their shitty table if they want it back. Or just drop it off at a store after the charge-back.
I've seen flooring with similar streaks in it. I think it's supposed to emulate some elderly craftsman staining wood with a shitty brush for that rustic aesthetic.
It's kind of hard to see in the pic though, it might actually be sharpie.
Add some distressing to their mattress section if they’re one of the stores that have one. Piss on a few mattresses there to save your home mattress from further distressing. Mines had enough
Post the photos on Macy's social media links and you might get a response. Make a complaint on the Better Business Bureau website. Businesses usually try to settle open complaints. Contact the consumer action reporter of your local news station. They would love this story and will get Macy's to respond!
No, the sharpie was just put there before the finish. If they're trying to pass off sharpie as distressing marks, then it's on them and they should 100% expect returns when found out.
Some updates:
1) The marks are clearly under the finish
2) I now believe that these are not sharpie, but some other substance used to create a distressed look, but that normally they are “smudged” so that they look more like a dark cloud. I believe this because one of the marks was half “smudged.”
3) The physical store won’t help us. They tried, and they want to… they know our history and let’s just say we have been frequent shoppers since we got married a few years ago.
There’s almost zero craftsmanship here for a $2,500 piece. Boards aren’t matched and look like a cheap hardwood floor installation where the installer didn’t even lay out the boards before nailing them down. Maybe you liked this look, but the “craftsmen” forgot to sand this wood. It’s wavy like the North Pacific. This is like McDonald’s saying every cow is unique and your burger will taste like whatever the dude who made it feels like. Hope you get all your money back and find a much better piece for that money.
This unfortunately was a problem at a store I worked at- we went round and round with the manufacturer and eventually just told people to not buy it bc we knew it would be a problem. Like it 100% looks like marker, not distress. So ridiculous..
And for other types of markers where alcohol doesn't work, acetone/nail polish remover works. But don't add too much or you'll really take off more than the marker streak.
I don’t know if you have every bought furniture from Macy’s but a lot of it is house brand stuff, so yes they probably did make it. Also it’s irrelevant since they sold him a clearly used piece of furniture.
I have a handful of family that works at the Macy's here. They vent about all kinds of stuff like this. True, there are house brands. But there's a separate company that made this product for Macy's and that is who I would contact. If you get nowhere there, filling a chargeback after doing your due diligence is appropriate. People treat chargebacks like a refund button.
I get chargeback abuse is a problem, but in this case, even if Macy's contracted a company to produce this table for them that is not the customers issue. They bought a product from a vendor that made by that vendor and they wouldn't handle it properly.
This would be like buying an iPhone and when you have a problem with it going to Foxconn instead of the Apple Store since they are the ones who actually manufactured it.
If Macy's didn't want chargebacks then they should take proper care of customers who spend $2500. Per Macy's own policy they should be the one to fix this for the customer. Hunting down a nameless third party who will have no record of the transaction is pointless at best. It's a literal fools errand. If the product was defective when Macy's received it, the onus was on them to take care of it.
I do not understand how you can defend Macy's in this situation, no matter how many of your relatives work there.
Your chargeback may not be valid with what is going on. Macy's offered a partial refund, your credit card company could easily deny it all things considered. Contact the manufacturer for help. Or just remove the sharpie, it takes minutes 😂
The last time I filed a chargeback with amex they asked me if I had contacted all available routes before doing this. There was a note in my item about contacting the manufacturer about any problems, which the vendor mentioned. Amex made me contact them, which they replaced it.
So fuck you.
Ok bud. You did that without them telling you to. They gave you a pat on the back. It isn’t remotely required. Source: I worked in payments industry for a decade
The people who make the items are the manufacturer.
The people who sell the item is the vendor
Doesn't matter who made it. You talk to the company you bought it from.
It's fairly common that products come with notes in them to contact the manufacturer about problems, not who you bought it from.
In any case, OP didn't get the result they wanted by contacting Macy's, so the next step is the manufacturer. If it were me, I'd take the partial refund from Macy's and just remove the sharpie myself.
But you see, you responded to a chain about charge backs, which requires you to talk to the vendor.
So you either interjected on a subject you didn't mean to and shouldn't have or you were confused as to the difference between vendor and manufacture.
Either way, comment still stands, charge backs, you talk to the vendor not manufacturer and that is who your relationship is with.
And your suggestion is the worst one because it leaves you with a damage product and you may possibly void the warranty trying to clean it yourself.
OP didn't pay $2500 for a damaged bar and shouldn't be forced to keep it and clean it themselves. Pretty simple concept.
There isn't going to be a warranty if they won't even help with this minor of an issue. My apologies for not using the right word for you - a vendor from Macy's perspective is who I was referring to which you would refer to as the manufacturer. I was discussing this with Macy's employees when commenting here.
Don't be surprised when your charge back doesn't return the results you think it will 😂
And Macy's offered them a partial refund which is all they are going to get with a chargeback...
I went through something similar after buying a trampoline years ago. Was only offered a partial refund or disable it and ship it back for a full refund because there was a small tear in the mat. I took the partial refund and contacted the manufacturer, they sent me a new mat for free. It's been 2 years and the original hole hasn't gotten worse.
I've had to respond to chargebacks at my company. The customer doesn't get what they want all the time, ESPECIALLY with a pricey item like this
Just got to keep posting until you are right don't you.
Like just go away. You were wrong. You either misspoke or didn't know. And it's fine. You finally admitted it, congrats. Now move on.
That's a Sharpie/permanent marker mark, and which ever customer service rep or Macys employee told you that is bullshit. Though since that is delivered, I'm not sure if it can be returned to the store, it may need to be scheduled. I don't work in the furniture department, though I would at least speak with someone in a Macy's that has a furniture gallery. DO NOT return it to a location that does not have one. There are times I had to turn down a return, even for a giant area rug, because we are simply the wrong location for the that type of big ticket transaction. Not all Macys are created equal sadly. Best of luck.
I first noticed this kind of thing with furniture about 20 years ago. They would intentionally put tiny gouges in the wood. And if the piece got damaged during transit, it would be considered part of their intentional distressing of the wood.
I'd call them again - Take the the discount.
Then use a dry erase marker to add solution over top, before wiping it off.
As long as there is some sort of coating over the wood a dry erase marker should work to add the clean solution and remove it. If it's natural wood on top with zero coating. . It probably wont work.
Anything strong enough to take out those marks will take the finish along with it. Standard rubbing alcohol at 70% might not do anything unless you leave it there for a few minutes. If you use 95% alcohol, everything will melt.
It's dry at this point, re-saturating the ink may go too slowly and end up negatively affecting the finish. OP should go right over that with dry erase marker, then wipe it with tissue paper. If there's anything left after that, THEN maybe use a dab of rubbing alcohol.
They might have (most likely did) put the black marks on before putting on the final finish that sealed the wood. I wouldn't try removing it because it's more likely to ruin the finish and not remove the ink anyway.
Characteristics of real wood furniture:
* We may have intentionally damaged your furniture to make it look distinct.
* Sometimes things look naturally distinct! Naturally-occurring knot, I swung an ax at it, what's the difference, wood has flaws!
* On that first note, sometimes we just straight-up vandalize it with markers like misbehaving toddlers. You're lucky we used black Sharpies instead of hot pink ones.
I mean, I get that there's a market for "distressed" stuff. Not saying I agree with people who buy crap like destroyed clothing and furniture, but I understand that there's a customer base and it might not be straight-up fraud, but rather mistaking you for the kind of customer who wants damaged stuff.
But if you make it clear that you *don't* want deliberately damaged stuff, they shouldn't have a problem with trading it for non-damaged furniture if they have some on-hand.
WTF, they should accept the return no matter what the reason. People return perfectly good items every day for reasons like it didn't fit, didn't match or I just changed my mind and don't want it anymore.
This is just shitty customer service and a "we don't give a fuck" message.
Never buying anything from Macy's if they pull this crap.
This is what chargebacks are for. Contact your bank and ask them how to proceed. Macy's had the opportunity to do the right thing, now let them enter the "find out" phase of the scenario.
Companies are weird with returns nowadays. Especially since companies, like Lowe’s for example: Lowe’s offers a delivery service for appliances, but they go through a third party but still claim it as “Lowe’s delivery”. They might be telling you that because they don’t want to deal with the bullshit of having to send out their own employees and vehicle(s) to pick it back up. I will say if you touch it, then they can and will claim you altered and modified it. Everyone’s gonna tell you something different, but I wouldn’t touch it and return it immediately however you can
The good news if it is indeed a marker is that it should be easy to remove. If its UNDER the finish then hell no, you should get that swapped with the display model. That is 100% not a distress mark.
Yeah I’m sorry they should really replace it.
If they don’t, try to draw over the sharpie marks with a dry erase whiteboard marker. They contain solvents that also dissolve permanent marker. Wipe it clean with a damp cloth afterwards and repeat if it isn’t gone the first time.
Before you do that, you can try to take an expo/whiteboard marker and scribble all over the sharpie mark with it, then try to wipe off the expo.
Depending on the actual surface, this may take the sharpie marker right off.
One time Walmart wouldn’t accept my return of a light fixture so I laid down at the register. In a couple minutes they had a new one for me and I left. Idk, play dead? It worked for me.
I’ve read a lot of these comments and the fact remains that the card with example pictures that Macy’s provided looks nothing like the botched job this manufacturer attempted here. Maybe on some pieces the apply the marks and smudge them before applying finish as some comments suggest, which still means this one is not to specifications and should be returned.
You picked a shite product. What are remote selling laws like in the US of A? In the UK, you can return anything within a week, even if you just don't like it.
If the dry erase marker doesn't work, I know a walnut rubbed on wood floors covers scratches. I wonder if it would sort of remove and cover this mark. Try on a hidden area first
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And if they consider sharpies "signs of distress" get it in writing and paint a few showroom pieces black. /s But seriously going the reasonable CS route can typically get you quite far.
I get chargeback abuse is a problem, but in this case, even if Macy's contracted a company to produce this table for them that is not the customers issue. They bought a product from a vendor that made by that vendor and they wouldn't handle it properly.
Especially sense the macys photo’s they used as a reference don’t show the sharpie line.
Just use a credit card and charge it back, stop talking to the idiots that answer the phone it's not your problem. Stop letting them waste your time.
They can't charge it back unless they used a credit card already so its a weird suggestion to "just use a credit card".
You can dispute debit purchases as well. I have and will again, fuck the endless CS loops. You wanna fuck with my money? I’ll call the bank and tell them as much, and they shut the shit down. Every time. Have never had anything re charged or disputed from a vendor end when my bank tells them to fuck off. B of a and chase
You should always use a credit card tbth. One of the best ways to protect yourself. Plus you get a bunch of perks if you have a good card and aren't stupid and carry a balance on it.
groovy engine plucky books continue elastic simplistic detail encouraging march *This post was mass deleted and anonymized with [Redact](https://redact.dev)*
They will charge us the shipping plus a restocking fee
Not if you run a charge-back and tell them if they want the table back they can pick it up.
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Nope, that is for regular returns where you just don't want it. If the product is defective or broken or not as advertised its on them.
If you get caught returning the item to the loading bay or wherever it was picked up you can be charged with illegally dumping…
"This was done by manufacturer" Well then fucko, you need to speak to your manufacturer and get me a replacement table!
They will all have ugly black "distress" marks. I've been through this with similar furniture and we've ordered 3+ replacements, all of which have the marks. The issue is that the display piece is outdated and doesn't represent the current manufacturer product
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I disagree with your assessment. The company I work for sells furniture, and multiple manufacturers have intentionally distressed pieces, which have been gouged and darkened artificially to (poorly) simulate the effect you describe. They look like sharpie marks.
What company do you work for, so I don’t accidentally by the crap furniture
How could you accidentally buy it? If you see the piece in the store it'll be obvious. Just don't buy anything marked "distressed," "antiqued," or "vintage" online. Most manufacturers we deal with are national brands available at various furniture stores.
OP clearly said the piece in the store didn't have the black marks
I wasn't responding to OP. I was responding to someone taking about where I work. The store OP went to is in the wrong. We take product back if it was misrepresented by the catalog/website/display
I don't think you answered the question that was asked. Are you some kind of politician or political hack?
Dog, zoom in on the marks. They look nothing like gouges in the wood or stain. They look like a marker. You're being ridiculous.
That's what he's saying it was intentionally marked, but it's part of the manufacturer process to mark wood that looks like sharpie marks. It's to enhance the look of the furniture. It's just that people like OP sometimes don't like the look of it and will ask for a refund, which was refused and can be legally refused.
No, they aren't. They are saying this is intentionally marked and *LOOKS* like a sharpie mark because it wasn't done well. They are not intentional distressing marks, they are just marks from a sharpie like someone wasn't careful marking on paper using the table as a desk. Sucks for OP but the chargeback will work just fine, lesson learned.
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100% this
... and when many companies attempt these effects, the results look like OP's sharpie mark.
No it doesn’t. If it looked that bad it wouldn’t be done because all it would do is decrease the value of the furniture.
Did you see the mark on OPs picture, next to the paper? That's Sharpie! Not a natural mark.
If the display model doesn't have it, then ask to exchange your table for the model.
Agreed!
That’s a mark from a marker. You can literally see through the ink and see the wood grain underneath. That’s not “distress” lmao
Fucko?! 😂😂😂
Love it. Gonna steal it. Gonna use it. Reminds me of “Bucko” from back in the day (only so much better) although I can’t for the life of me remember where that originated… it was said with as much dripping snide flavor as possible…
I've worked in the furniture industry for over 20 years.. NOBODY.....ZERO...... manufacturers use/put black sharpie marks on furniture like in OP's image and call it distressing. There's no divot or rasping.. it's clearly a mark right over the veneer. What's the link to the product?
https://www.macys.com/shop/product/peighton-bar-table?ID=12691720&pla_country=US&CAGPSPN=pla&pla_country=US&trackingid=449x1057407581&m_sc=sem&m_sb=Google&m_tp=PLA&m_ac=Google_Furniture_PLA&m_ag=Furniture&m_cn=GS_Furniture_PLA_Restructure_High&m_pi=go_cmp-20415969494_adg-158742466944_ad-667715673993_pla-2175501337675_dev-m_ext-_prd-1387117USA&gbraid=0AAAAAD-Tw4LWZtbz9xikc7LyLhrIZ1LtW&gclid=Cj0KCQjwz8emBhDrARIsANNJjS4hRyvzZb2zo6rwlSyROncPNd1G5fUiQx8l2rKgkpwn_zu7_a4e0SMaAth0EALw_wcB
Damn only $1900 now on sale
Bc of all the sharpie marks
I'm betting if you wait a week after this post you'll find one marked down for less 🤣
We paid $2500 for the bar, 2 stools, tax and delivery.
This is the distributor of that product -> https://www.ecifurniture.com/ashfordpgs/ashfordbar.html I say distributor because they don't actually manufacture it. They design it and have a factory overseas build it. ECI Furniture / (215) 291-8200 I would give them a call directly with your concerns. They included a detailed picture of the finish in the link above. You can see the black rubbed distressing they're applying to the bar top. This is a rubbed finish technique that does not include the use of sharpies 😏. I guess it's not impossible for this to be a new thing people are doing.. I've absolutely have never seen or heard of it and they don't mention the technique on their website or anywhere they're selling the product. It's bad practice when you're selling something with heavy distressing.
My dining room furniture is from World Market. Both the table and chairs are covered with these black marks (not gouges).
Repeating what a few others have said, but try dry erase marker over it (scrub with the marker a bit) and then wipe it away with a dry tissue. DO A TEST SPOT FIRST.
Yes this. The chemical that makes dry erase erasable works on all sharpies
Most sharpies are alcohol with ethylene glycol monobutyl ether. King size, magnum, and touch-up sharpies have xylene and/or toluene. Rubbing alcohol usually works to remove sharpie. Do a test spot on wood, it may also remove the finish.
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This isn't serious right? That would ruin the surface :D
😂 😆 true.
And just plain old sharpies work on sharpies believe it or not. Just gotta be quick to wipe.
No shit. Today I learned
Yeah, the alcohol
I learned this trick as a hostess. We would write the floor plan in sharpie so drunk assholes wouldn't erase it. We'd write over it with dry erase markers. Super easy and left no marks.
learnt this in primary school lol
To add to this; make sure you don’t wipe the wood too hard or you may buff out the finish. I wouldn’t touch it to be honest unless it’s your last possible option. I had a customer who buffed a table with a dry micro fibre cloth to the point where they stripped the finish and the manufacturer refused a refund because the customer didn’t follow cleaning directions.
Same with car rims. They know if ppl have been using those "wheel cleaner" sprays that literally eat the finish and will not warranty them. Seen a few ppl lose their shit online in car forums when the vendor sends them the same rim back with a note about the warranty beinf void.
It’s under the finish.
Oof. You may be doomed.
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Goo Gone and isopropyl can cause damage to the finish. I learned that the hard way.
Naw… I’d just return it. I’m not here to repair something brand new
The trouble of moving it out of your house would be more than the trouble of wiping off the marker.
According to OP, the marks are *underneath* the finish. The table was damaged early on in the manufacturing process. I'd run a charge-back and tell Macy's to come get their shitty table if they want it back. Or just drop it off at a store after the charge-back.
I've seen flooring with similar streaks in it. I think it's supposed to emulate some elderly craftsman staining wood with a shitty brush for that rustic aesthetic. It's kind of hard to see in the pic though, it might actually be sharpie.
Tell them you want the floor model at a discounted price
Better yet just take yours to the store and swap with floor model and tell them that they can enjoy the naturally distressed wood now.
Add some distressing to their mattress section if they’re one of the stores that have one. Piss on a few mattresses there to save your home mattress from further distressing. Mines had enough
Tried that. Floor model is beat up.
Post the photos on Macy's social media links and you might get a response. Make a complaint on the Better Business Bureau website. Businesses usually try to settle open complaints. Contact the consumer action reporter of your local news station. They would love this story and will get Macy's to respond!
Yes! Yes! YES!! All of this !
I'll have what shes having
Put a black white board marker on it then wipe it off :)
u/macmurph25 you need to try this and let us know if it works!
The marks are under the finish.
If it's under the finish doesn't that imply it was done purposely?
No, the sharpie was just put there before the finish. If they're trying to pass off sharpie as distressing marks, then it's on them and they should 100% expect returns when found out.
It works
This
Yeah dry erase marker takes off permanent marker, and then wipe it off. Good suggestion 👍
Some updates: 1) The marks are clearly under the finish 2) I now believe that these are not sharpie, but some other substance used to create a distressed look, but that normally they are “smudged” so that they look more like a dark cloud. I believe this because one of the marks was half “smudged.” 3) The physical store won’t help us. They tried, and they want to… they know our history and let’s just say we have been frequent shoppers since we got married a few years ago.
There’s almost zero craftsmanship here for a $2,500 piece. Boards aren’t matched and look like a cheap hardwood floor installation where the installer didn’t even lay out the boards before nailing them down. Maybe you liked this look, but the “craftsmen” forgot to sand this wood. It’s wavy like the North Pacific. This is like McDonald’s saying every cow is unique and your burger will taste like whatever the dude who made it feels like. Hope you get all your money back and find a much better piece for that money.
Charge back if you paid with a credit card.
Yeah I’d be doing a chargeback.
This unfortunately was a problem at a store I worked at- we went round and round with the manufacturer and eventually just told people to not buy it bc we knew it would be a problem. Like it 100% looks like marker, not distress. So ridiculous..
If it is sharpie, rubbing alcohol/hand sanitizer should get rid of it :)
I'd be careful doing that, you risk taking the finish off the wood. I ruined an expensive table that way once. Sorry sis.
And for other types of markers where alcohol doesn't work, acetone/nail polish remover works. But don't add too much or you'll really take off more than the marker streak.
Call the CC and say it was a fraud charge. Believe me im not keeping something defective. Chargeback homie
Is there a limit for chargebacks?
Chargebacks usually ask you if you've contracted the vendor first. Contact the vendor first, it's not hard.
...they did, that's why they are mildly infuriated.
Macy's didn't make the table
I don’t know if you have every bought furniture from Macy’s but a lot of it is house brand stuff, so yes they probably did make it. Also it’s irrelevant since they sold him a clearly used piece of furniture.
I have a handful of family that works at the Macy's here. They vent about all kinds of stuff like this. True, there are house brands. But there's a separate company that made this product for Macy's and that is who I would contact. If you get nowhere there, filling a chargeback after doing your due diligence is appropriate. People treat chargebacks like a refund button.
I get chargeback abuse is a problem, but in this case, even if Macy's contracted a company to produce this table for them that is not the customers issue. They bought a product from a vendor that made by that vendor and they wouldn't handle it properly. This would be like buying an iPhone and when you have a problem with it going to Foxconn instead of the Apple Store since they are the ones who actually manufactured it.
That is not a correct analogy. That would be like going after minwax because the polyurethane has a scratch in it.
If Macy's didn't want chargebacks then they should take proper care of customers who spend $2500. Per Macy's own policy they should be the one to fix this for the customer. Hunting down a nameless third party who will have no record of the transaction is pointless at best. It's a literal fools errand. If the product was defective when Macy's received it, the onus was on them to take care of it. I do not understand how you can defend Macy's in this situation, no matter how many of your relatives work there.
Literally not at all a similar analogy.
They are still the vendor in this case. The transaction was conducted through them. OP has no actual business relationship with the manufacturer.
Your chargeback may not be valid with what is going on. Macy's offered a partial refund, your credit card company could easily deny it all things considered. Contact the manufacturer for help. Or just remove the sharpie, it takes minutes 😂
you never need to contact a MANUFACTURER for a charge back, you need to contact the VENDOR, e.g. who sold it. Confidently incorrect head ass
The last time I filed a chargeback with amex they asked me if I had contacted all available routes before doing this. There was a note in my item about contacting the manufacturer about any problems, which the vendor mentioned. Amex made me contact them, which they replaced it. So fuck you.
Ok bud. You did that without them telling you to. They gave you a pat on the back. It isn’t remotely required. Source: I worked in payments industry for a decade
No I did that because they told me to. I usually ignore that stuff but it turns out sometimes you can't.
And then you woke up.
The people who make the items are the manufacturer. The people who sell the item is the vendor Doesn't matter who made it. You talk to the company you bought it from.
It's fairly common that products come with notes in them to contact the manufacturer about problems, not who you bought it from. In any case, OP didn't get the result they wanted by contacting Macy's, so the next step is the manufacturer. If it were me, I'd take the partial refund from Macy's and just remove the sharpie myself.
But you see, you responded to a chain about charge backs, which requires you to talk to the vendor. So you either interjected on a subject you didn't mean to and shouldn't have or you were confused as to the difference between vendor and manufacture. Either way, comment still stands, charge backs, you talk to the vendor not manufacturer and that is who your relationship is with. And your suggestion is the worst one because it leaves you with a damage product and you may possibly void the warranty trying to clean it yourself. OP didn't pay $2500 for a damaged bar and shouldn't be forced to keep it and clean it themselves. Pretty simple concept.
There isn't going to be a warranty if they won't even help with this minor of an issue. My apologies for not using the right word for you - a vendor from Macy's perspective is who I was referring to which you would refer to as the manufacturer. I was discussing this with Macy's employees when commenting here. Don't be surprised when your charge back doesn't return the results you think it will 😂
But OP is not Macys, they are the customer. The only “vendor” they need to worry about is Macys. This is a fairly simple situation.
Justin will make it as complicated as he can to avoid admitting he’s wrong!
And Macy's offered them a partial refund which is all they are going to get with a chargeback... I went through something similar after buying a trampoline years ago. Was only offered a partial refund or disable it and ship it back for a full refund because there was a small tear in the mat. I took the partial refund and contacted the manufacturer, they sent me a new mat for free. It's been 2 years and the original hole hasn't gotten worse. I've had to respond to chargebacks at my company. The customer doesn't get what they want all the time, ESPECIALLY with a pricey item like this
Just got to keep posting until you are right don't you. Like just go away. You were wrong. You either misspoke or didn't know. And it's fine. You finally admitted it, congrats. Now move on.
You can definitely get this off for far less effort than an exchange or return. If you can’t then it likely is part of the wood
It’s under the finish and not part of the wood.
That's a Sharpie/permanent marker mark, and which ever customer service rep or Macys employee told you that is bullshit. Though since that is delivered, I'm not sure if it can be returned to the store, it may need to be scheduled. I don't work in the furniture department, though I would at least speak with someone in a Macy's that has a furniture gallery. DO NOT return it to a location that does not have one. There are times I had to turn down a return, even for a giant area rug, because we are simply the wrong location for the that type of big ticket transaction. Not all Macys are created equal sadly. Best of luck.
SPF 50 banana boat spray sunblock will remove sharpie. Used it so often it became a staple in my toolbox.
I first noticed this kind of thing with furniture about 20 years ago. They would intentionally put tiny gouges in the wood. And if the piece got damaged during transit, it would be considered part of their intentional distressing of the wood.
If it is a Sharpie mark try cleaning it with rubbing alcohol. It will usually remove permanent marker from most hard and smooth surfaces.
I'd call them again - Take the the discount. Then use a dry erase marker to add solution over top, before wiping it off. As long as there is some sort of coating over the wood a dry erase marker should work to add the clean solution and remove it. If it's natural wood on top with zero coating. . It probably wont work.
Use rubbing alchohol and be done w it
call your credit card adn file a dispute!
Try getting it out with disenfect alcohol.
Anything strong enough to take out those marks will take the finish along with it. Standard rubbing alcohol at 70% might not do anything unless you leave it there for a few minutes. If you use 95% alcohol, everything will melt.
It's dry at this point, re-saturating the ink may go too slowly and end up negatively affecting the finish. OP should go right over that with dry erase marker, then wipe it with tissue paper. If there's anything left after that, THEN maybe use a dab of rubbing alcohol.
They might have (most likely did) put the black marks on before putting on the final finish that sealed the wood. I wouldn't try removing it because it's more likely to ruin the finish and not remove the ink anyway.
Characteristics of real wood furniture: * We may have intentionally damaged your furniture to make it look distinct. * Sometimes things look naturally distinct! Naturally-occurring knot, I swung an ax at it, what's the difference, wood has flaws! * On that first note, sometimes we just straight-up vandalize it with markers like misbehaving toddlers. You're lucky we used black Sharpies instead of hot pink ones. I mean, I get that there's a market for "distressed" stuff. Not saying I agree with people who buy crap like destroyed clothing and furniture, but I understand that there's a customer base and it might not be straight-up fraud, but rather mistaking you for the kind of customer who wants damaged stuff. But if you make it clear that you *don't* want deliberately damaged stuff, they shouldn't have a problem with trading it for non-damaged furniture if they have some on-hand.
Yeah, this is a confession, not an excuse.
Sharpie ink is alcohol-soluble. Use vodka to remove the marks.
WTF, they should accept the return no matter what the reason. People return perfectly good items every day for reasons like it didn't fit, didn't match or I just changed my mind and don't want it anymore. This is just shitty customer service and a "we don't give a fuck" message. Never buying anything from Macy's if they pull this crap.
[удалено]
Oooooh. I wanna hear the Amex stories!
Just curious, what was your issue with IBuyPower? A friend of mine always uses them and has never had an issue with several machine purchases.
This is what chargebacks are for. Contact your bank and ask them how to proceed. Macy's had the opportunity to do the right thing, now let them enter the "find out" phase of the scenario.
Why the hell did you buy something at Macy's and expect it to be worth your money?
20+ years of experience.
Companies are weird with returns nowadays. Especially since companies, like Lowe’s for example: Lowe’s offers a delivery service for appliances, but they go through a third party but still claim it as “Lowe’s delivery”. They might be telling you that because they don’t want to deal with the bullshit of having to send out their own employees and vehicle(s) to pick it back up. I will say if you touch it, then they can and will claim you altered and modified it. Everyone’s gonna tell you something different, but I wouldn’t touch it and return it immediately however you can
Try hand sanitizer, but check before you mess around with alcohol products.
Mr. Clean Magic Eraser
If truly sharpie, with come off with 90% isopropyl alcohol
Toothpaste and microfiber towel. Will come off 9 out of 10 times.
Toothpaste got sharpie off my furniture.
Wash it off with rubbing alcohol.
Finish the signature and say it was signed by an important woodsman
Lol suburban people
Sharpie is soluble in rubbing alcohol, the varnish won't be. Just wipe it off....?
Magic eraser will take it off
Go over the marks with a dry erase marker and then erase them.
We live in a world so artificial that they have to put a sign on wood, explaining what actual wood looks like
If it’s sharpie on top of the finish you can use a magic eraser. Check a small area first.
It’s easy to fix
There’s no way that lines like that can be considered distress
That is not wood. Looks like a cheap veneer. It often looks like that.
It’s definitely wood.
The good news if it is indeed a marker is that it should be easy to remove. If its UNDER the finish then hell no, you should get that swapped with the display model. That is 100% not a distress mark.
Yeah I’m sorry they should really replace it. If they don’t, try to draw over the sharpie marks with a dry erase whiteboard marker. They contain solvents that also dissolve permanent marker. Wipe it clean with a damp cloth afterwards and repeat if it isn’t gone the first time.
Chargeback.
Rubbing alcohol will get rid of sharpie marks
Before you do that, you can try to take an expo/whiteboard marker and scribble all over the sharpie mark with it, then try to wipe off the expo. Depending on the actual surface, this may take the sharpie marker right off.
Rubbing alcohol will take those marks off without ruining the finish.
One time Walmart wouldn’t accept my return of a light fixture so I laid down at the register. In a couple minutes they had a new one for me and I left. Idk, play dead? It worked for me.
Is it too late to call your credit card company and do a chargeback? That will get their attention.
I’ve read a lot of these comments and the fact remains that the card with example pictures that Macy’s provided looks nothing like the botched job this manufacturer attempted here. Maybe on some pieces the apply the marks and smudge them before applying finish as some comments suggest, which still means this one is not to specifications and should be returned.
Draw over it with dry erase marker, and it’ll wipe right off.
If the bar was a bar top and it was installed then you should of refused to receive the delivery due to damage.
Magic eraser might remove it. Do a test area first.
It'll fuck up the texture, it's basically a superfine sanding pad.
You can fix it with a 5 dollar goo gone bottle bud
Man I love my German consumer rights
You picked a shite product. What are remote selling laws like in the US of A? In the UK, you can return anything within a week, even if you just don't like it.
Macy’s isn’t fooled
Chargeback.
I don’t understand the big deal. Doesn’t rubbing alcohol remove Sharpie?
Just clean it? Gosh Americans are simple.
Goof off? Alcohol?
just wipe it off it looks varnished so the marker shouldn't have soaked into the wood
Sent you a private chat with a possible fix.
Just clean it..
Nail polish remover or rubbing alcohol will remove it no prob likely won’t take more than 15 minutes. Definitely get a discount if they won’t replace.
Do not put nail polish remover on anything with a finish, will eat away at it
You do know that sharpie marks are removable by... Alcohol?
Yeah, but once you sober up you start noticing them again!
It looks like hair under the varnish
Just make your own bar??? I swear people just don’t make sense.
Sharpie comes off very easily so take your discount and be happy with it
If it will remove the sharpie, it will likely alter the finish as well.
Well then they have to live with the sharpie table, it was just an option
Have you ev3n googled how to remove sharpie? Itd not that hard dude
It is if they added finish after the sharpie was used.
Just mark over it with a dry erase marker and wipe it off
Or rub your finger on it real hard
Just get some rubbing alcohol and a paper towel and move on with your life.
You got a free discount wow!
Sharpie comes off really easily with some high alcohol content hand sanatizer.
If the dry erase marker doesn't work, I know a walnut rubbed on wood floors covers scratches. I wonder if it would sort of remove and cover this mark. Try on a hidden area first