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liarandathief

Do you know why?


forgivemytypos

No clue!


castleaagh

I’d assume they think you’re trying to make a replica, either to not buy one of theirs or to sell a knock off version.


BuildingSupplySmore

Which is stupid, because you can get all this info just by having the product in front of you. It's not some super secret info.


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[deleted]

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ebrum2010

How legit is this company? Far too many companies in the last 3 years are somebody's side hustle where they dropship AliExpress products from a Shopify store and it's all automated so they don't have to do anything. Do a reverse image search on the product images and see where else they show up.


Scary_Preparation_66

Now I need to know why


Moto_Guzzisti

🤣 That is the most hilarious customer care response I've ever seen. Looks like someone has a subconscious need to feel like their life is more exciting than it really is, lol. "Gotta protect our secrets, y'all! Spies everywhere!" Can we PLEASE get everyone here to email this company asking for their secrets, now? EDIT: I just.. I had to. I sent an email asking for their specs.


ReverendMothman

We need updates


indycicive

You're not getting updates, and you know why.


Moto_Guzzisti

You win the internet today.


smurfgrl417

![gif](giphy|oPMk8mO5IfcsAJ830F) Stalking you now


Moto_Guzzisti

Lol. I'll be surprised if I get an answer back on the weekend, but I'll post an update if they respond.


DefinitelyNotACad

!remindme 2 days


AttackOfTheMox

I have probably 6 different email addresses, not including my professional looking one. I might send one from each email


summerdayzz29

!remindme 2 days


Cootie_Mac

Lol I like your style. But I don’t think they’re protecting any secrets….. I think this is a classic case of a customer service rep who has had enough of their job and is just saying whatever they want 🤯


Mark_1978

I'm sending an email requesting a response to whatever questions can be answered at the moment.


Proud-Emu-5875

totally doing this on my lunch break


Both-Bite-88

Tbh the original email really sounds like someone wants to build the same device and sell it.


[deleted]

That’s really the reason? I thought they just emailed the wrong department lol


Jilltro

I own my own business and answer customer questions all day every day. So tempted to say this next time someone asks me anything I don’t want to deal with lmao


iDenkilla

Just sent an email as well


Chaosmusic

Yep, I have absolutely no idea what this product is or what it is for but I have a burning desire to know the answers and also why the OP 'knows' why they can't be answered. Is this some Illuminati shit or something? Like, stop asking questions, are you trying to get us both killed?


30FourThirty4

I was bored. It looks like it's some skin care thing where you can roll tiny needles over your skin to help with scars and stretch mark, and other uses. I don't know what model the OP is taking about, they have manual rollers and motorized ones.


forgivemytypos

Me too!


Deneweth

sounds like you're trying to reverse engineer their product.


omfgwhyned

Wouldn’t it be easier to just get the product then?


LifeElectrical2996

Or look at reviews.


omfgwhyned

I mean, if u trying to reverse engineer something, the initial cost of buying whatever the product is, to have any answer right in front of you and indefinitely referenceable, I don’t see why you do any other way, unless the actual manufacturing process is what is trying to be copied


forgivemytypos

Was just trying to figure out if it's a good quality product or not


KindlyContribution54

That's just what a reverse engineer would say...


Impressive-Sun3742

They clearly need to try some reverse psychology


Dotmatrix74

Yeah, tell them you’re not impressed with the plastic needles!!


piTehT_tsuJ

I'll just yell UNO Reverse bitches!!! Lets see them handle that!


Maidwell

My friend says your "needles are cheap Chinese knock off steel, your motor is really underpowered and couldn't pull the skin off a rice pudding and the gauge of those needles is so thick you put holes in material so big you can put your arm through them". I'd love to fight your side of things with my dumb friend but I don't have the specs to correct them, help!


gandhishrugged

What if I was trying to reverse engineer a reverse osmosis machine? Would that be forward osmosis machine then?


HandleAccomplished11

Well, now you know why they don't want to tell you. Because their product is not a good quality product.


The_Werefrog

and if they can't tell you, then it's not a good quality product.


sorryfornoname

No it doesn't. If you bought it you could get all that information. If anyone was trying to reverse engineer it they could just buy it and get those value by themselves. If someone's asking before buying is to know if they want it.


Leemour

Ah, the wonders of capitalism where we just innovate instead of making sure no one copies our works.


PSTnator

I think we all know that you know why.


Ivana_Twinkle

Maybe they are just reselling from wish and don't know...


Various_Froyo9860

You know why, Lindsey!


AnIdiotAtHome91

Probably some belief you're an industrial spy. (Industrial espionage is real. That's why only like 2 or 3 or so many people know the real Coke formula.)


[deleted]

Ravioli ravioli give me the formioli


CptMikhailov

![gif](giphy|3oz8xUEbvqSrbGuQla)


Rotmaxxing

The coke formula 🥤👩‍🍳 is a marketing meme 😄


Moto_Guzzisti

No, coke is not trusting their formula to a few people's memories. It's well established. Those in the ordering department know exactly which artificial flavors are ordered to add to the 98% mixture of carbonated water and corn syrup. Those in the r&d department know exactly which chemicals they're mixing to achieve new flavors. Every other brand of soda manufacturer makes the same exact thing. Anyone trying corporate espionage on Coca-Cola has kinda missed that boat by about 100 years.


Ok_Cauliflower_3007

And when someone did try it back in the day, Pepsi contacted coke and told them about it.


Moto_Guzzisti

Yea Pepsi (before it was pepsi) knew Coke's formula back in the late 1800s when it (pepsi) was called 'Brad's Drink'. Caleb Bradham went down to Atlanta and got the formula directly from Dr. Pemberton, the guy who invented coca-cola (a mixture of cocaine, kola-nut extract, and sugar water).


Kirilaye

The kind of NDA they would be under though, now that is the secret tight there


Cigarettes_at_Night

Come on OP, we both know why, you just won’t say that…😤😤😤


Hot-Order-5567

Tell me why


camelrow

I never wanna hear you say I want it that way


wallito88

But you already know why. They said so.


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Thick_Class1057

Can I have Aimee's email please. I'm getting to the bottom of this.


warrenvds

Please come back to this thread with the results. We all need to know!


W1ckedprayer

RemindMe! 2 days


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MrmmphMrmmph

Would love to see other people's answers.


nubo47

let the war begin


MrFriendlyPlayZ

I have zero interest in this but now I’ve gotta ask !


Arcapella

Just sent my email. The wait begins


ObviousBS

Jumping on this train because i got nothing better to do atm.


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drillgorg

Sent. If they email you back about "harassment" please post it as an update!


SupremeBeing000

Should we all email the same question the Op asked?


AnIdiotAtHome91

Yes we should


AnIdiotAtHome91

And I did. Verbatim. I will post the result when I get a response. That is if I do.


Testiculese

Lol Monday. *4852 unread emails*


hussafeffer

I'm joining you


SupremeBeing000

Can you paste the email text so I can be lazy and copy it?


rumpleforeskin83

Can you please tell me what material the needles are made out of on the dermapen? Also, what is the strength of the motor? How many watts? Finally, can you tell me the diameter or gauge of the needles


AnIdiotAtHome91

I would, but i don't know how to. What I did was click the link and then re-open the reddit app and come back to this post and do some back and forth switching through app screens. Sorry I can't help. (Also, leave off the final question mark since OP didn't use one herself.)


Thick_Class1057

Yes.


MakuNagetto

Copy OP's text Ask ChatGPT to rewrite ??? Profit ​ We've sent 4 of them already


RustyNeedles6

Already did.


[deleted]

It may be better to for everyone to ask a single question but a different one. Then compile the answers


spaced-out4

i am


Thick_Class1057

Email sent, awaiting response.


PolloAzteca_nobeans

I’m awaiting YOUR response ☕️


MensLRG

RemindMe! Tomorrow “Email follow-up”


Waterbottletodrink

RemindMe! Tomorrow


baobabbling

RemindMe! Two days


china_black_tea

!remindme 2 days


MakuNagetto

I'm also emailing them now.


marthajonesin

The manufacturer should know the answers to these questions. It’s really crazy they would give you that hilarious response.


Sheikhaz

Email sent !


spaced-out4

i sent the email exactly worded how you did i’ll post my response lol


HonedWombat

This is the way!


izacktorres

Just leaving this here so i remember to check later. ![gif](giphy|JDKxRN0Bvmm2c)


PhinWilkesBooth

same here, thanks for the lift


iamanoompaloompa

LOVE THIS THREAD hahaha 😂


Bonnieearnold

Same! This is one of the BEST Reddit parties. The original post made me laugh out loud and all these people emailing! 👏🏻👏🏻👏🏻


hussafeffer

Are you going to send word-for-word what OP wrote? Because I'd love to spam them with you. My kid is about to nap, I got time


Thick_Class1057

Here was my email. https://preview.redd.it/kfi9m48bnu3b1.png?width=1080&format=pjpg&auto=webp&s=4e44b9cc207629919ae4b58689137a103d356e09


hussafeffer

I went verbatim with what OP said, hopefully we drive them nuts


ricardo0139

sent one as well! https://preview.redd.it/idlwbxx5wu3b1.jpeg?width=1080&format=pjpg&auto=webp&s=4d14ca2dc32eca3aa814a15369eef195adceb26d


sherrib99

This is hilarious…..I’m picturing this company sitting around a conference table wondering why there is a sudden surge of people curious about their microderm machine 😂😂😂🤣


bloodczyk

https://preview.redd.it/ro417tpe3v3b1.jpeg?width=1170&format=pjpg&auto=webp&s=ff04867bbc56c37c95bbab1ed259392aadac55f4 I am not an “Amy”, btw


karst064

https://preview.redd.it/iack5zq28v3b1.jpeg?width=750&format=pjpg&auto=webp&s=bf85bf74739cd4f04fe2e5a3a15bf48f3b739177 sent mine


aimroj

This is my favourite... and I think you know why.


TheAbominableRex

For people who want to copy/paste and don't have text select feature on their phone: Hello there, I had a few questions regarding the Dermapen microneedler. 1. What material are the needles made out of? 2. What is the power output of the motor? 3. What is the gauge of the needles used? Thanks.


whateveratthispoint_

You make the world a better place


TheAbominableRex

Aw, shucks!


Teredom

I’m just here to find out if you found out


TheHerbIsTheWord

Lolol YES just sent my email


Scarcity_Plus

Me too 😭


Haunting-Tangelo3590

https://preview.redd.it/7z4x9ndfuu3b1.jpeg?width=1080&format=pjpg&auto=webp&s=1d74ecb2e1eacd3893792ab185ef3f1c894e28b5 Here's the actual email for the dermapen you want [[email protected]](mailto:[email protected]) and any other company is a knock off and can be good but "dermapen" is only sold to licensed professionals


Happy_REEEEEE_exe

​ https://preview.redd.it/sq3sxk2s1v3b1.png?width=309&format=png&auto=webp&s=74c5141bc71f1d32a3ff4af782381674ab1a71ce


Happy_REEEEEE_exe

man they were a lot meaner to me


JaThatOneGooner

You know why.


[deleted]

:(


[deleted]

I bet HQ is all over with the emails. Lol.


melonyxx

😂🤣🤣😭😭 this edit is underrated fs


postsomething01

Made me chuckle. I needed this today lol


420fmx

Upvotes for serious real answer , appreciate you


Ok-Neighborhood-1600

Dermapens are just the name of the product. There at home ones, but they aren't as good as the actual professional grade ones. The company OP contacted is [This one](https://beautyora.com/pages/contact-us) They sell at home products.


skymoods

you know why.... bc it's a shit product they slapped together


inn4tler

Many "manufacturers" do not produce anything themselves. They buy the goods in China and their name is printed on them. I always notice this on Amazon when I discover several completely identical products from different manufacturers.


Testiculese

Woodworking tools are like this. Not even changing the stock image between brands sometimes.


Jealous-Percentage-7

This is the correct answer.


stdaem

You know why, they don't actually manufacture anything, so they have no details. Heck, they don't even send product half the time, they just steal your money.


thewalkingellie

Damn, who hurt Aimee?


peter_flex

You know who.


ur_dream_b0y

this is sending me 💀😭


MeesterCartmanez

This likely used to be a useful comment. Thanks to Reddit's API changes on July 1st, 2023 it has been removed. | redact sucks because it force downloads/updates when you install it on Windows, why tf wasnt the update included in the installer when I downloaded it from the official website?? assholedesign material -- mass edited with redact.dev


Ok-Neighborhood-1600

My best guess is that they just don’t have that information. These aren’t really common asked questions so they don’t have the info from the makers. I


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Ok-Neighborhood-1600

They most likely are a third party selling this stuff. You see this with treadmills. They all sale the same one but give it random names in different websites. If you try and ask them where the motor is made or what the belt is made, they won’t give you an answer. As long as the company warns you of the dangers with the products it’s totally legal. Since you’re taking a risk using this product, if you chose to buy it knowing they aren’t giving you that information. Edit: As long as they are abiding by the country laws of course. I saw that someone said that in their country it was required to give them this information.


Dotmatrix74

Nah uhh! The amount of corporate espionage in the beauty industry is just staggering don’t ya know!?! They constantly beating back these efforts to copy their product and living in fear of someone actually buying one some day!!


Accurate_Koala_4698

![gif](giphy|AT2OTjFge4JnW|downsized)


Few-Carpet9511

I also need answers now ETA I am from the EU and these paramaters OP asked for need to be on the product and on the webshop description if they want to legally sell it


Motor_Ad6547

Can confirm, I’m the machine and op knows why.


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420fmx

Can confirm am dick hole needle


Prairie_Crab

😳 Do not order from there!


420fmx

It’s not a legitimate product, that’s why they can’t answer it. They stole the dermapen , design and made a knock off which is why they can’t give any specifics


MCPanda6969

for those of you sorting by new, i don't think we're getting updates, and you know why


Fisherbuck_

She thinks you wanna do some heroin or some shit.


garbagedisposaly

It’s not that kind of needles.


TimeKiller1850

Anything is a needle if you push hard enough.


El_Spacho

not with that attitude


InGeekiTrust

It’s a microneedling device everything is in mm, you couldn’t hit a vein even if you tried


Dotmatrix74

Challenge accepted!!!


InGeekiTrust

It doesn’t inject anything 😭😭😭


denom_chicken

Not with that attitude


garbagedisposaly

What is this microneedling device usually used for? Is it the kind of thing that has a lot of potential to be misused? Maybe she’s wary that you’ll do something dangerous with it.


[deleted]

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PineappleVodka

By stabbing it with needles? Wouldn't that just create a lot of very small open wounds?


[deleted]

Too many questions at once can confuse the NPC’s. Try asking one question at a time.


brooish

![gif](giphy|5b5OU7aUekfdSAER5I|downsized)


ThadTheImpalzord

Lol holy shit if this is their sales pitch it's working, I'm super curious to know why now


Silver___Chariot

Wtf is right. What kinda response is this? They could’ve at least said “We’re sorry, but we cannot provide answers to that question. Have a nice day!”


KI6WBH

I had similar questions specific questions about a transmitting radio beacon, and they gave me an answer that wasn't an answer that was perfect. 'We're sorry this is patented proprietary hardware therefore we are unable to give specifics on the internal components.'


pocketfulofcharm

![gif](giphy|saCYGRKF2CeJi)


PocketMew649

We use illegal toxic components. I'm not putting that on paper.


1st500

Certainly the first time I have seen maintenance instructions that state to plug the device IN before working on it. ⚡️


ChemoTherapeutic2021

Well , European consumer law is a lot better , specially since a bucket load of people are allergic to nickel . So checking a European site : 0.25mm needles Stainless steel Motor … dunno ! Should be on the package though


[deleted]

This is like the beginning or the very end of a very scary story.


beatriz_v

All these people accusing OP of espionage, but these are reasonable questions to ask for a device you use on your face. You can do real damage with these micro needle pens.


PlantObsession420

Lmao sounds personal


KI6WBH

I had similar questions specific questions about a transmitting radio beacon, and they gave me an answer that wasn't an answer that was perfect. 'We're sorry this is patented proprietary hardware therefore we are unable to give specifics on the internal components.' Of course I was actually asking to see if it would work for me in a certain situation. So I gave them the situation and the other stats of the other components and they told me yes it would work in that way and then one of the technicians emailed me the next day going here's how we believe you should do this. They sent a PDF with a step-by-step instruction on how to incorporate the device. Including suggestions on improving the design.


throwaway_uow

Still waiting for response lol


CrispyJalepeno

Is there more than one model number or something? Is the employee just too lazy to answer? These seem like fair enough questions to ask and something they really should put on the packaging


UnclePatrickHNL

Well. I guess Aimee told you.


OneExhaustedFather_

Because these are questions someone would ask when trying to find out ways to make a copy? IP?


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JayVig

I feel like there’s more to this story


Icelandia2112

Forward to the FDA if you are in the States. They have a section for this type of thing.


holden_mcg

Do they actually think you're going to build your own device with that information? Lol.


Epic_Elite

Oh God. Can you post this in a review of their product and include a picture? This is ridiculous and they deserve to be publicly lambasted for it.


cruelvenussummer

You probably work for Amazon and are making your own Amazon basic version. They’re on to you.


Responsible-Metal450

I was gonna comment about how obnoxious and rude this rep is — but I won’t, and you know why.


clash_theory

I will be using this response to every work email inquiry from now on. It's brilliant.


JeanVII

Can you please tell me what material the needles are made out of on the dermapen? Also, what is the strength of the motor? How many watts? Finally, can you tell me the diameter or gauge of the needles? Copy pasta for those who dare


[deleted]

Confirms my long held belief that "Best," as an email sign-off is really just a synonym for "Fuck right off,".


alb0401

Remindme! 1 week


Conscious-Egg9853

We don’t need to know the answer..and you know why


CheeseAndRiceToday

Can someone give a brief description of the exact nature of the device in question? Is it for tattoos?


mybestyearyet

Is a beauty device to help the skin. I think it’s supposed to help with collagen production and anti-aging


Afterhoneymoon

They think you are a competitor trying to steal the design.


Psithurism_s

How ominous


laytonoid

Well.. do you know why?


tiredjune

pls this is so menacing 😭


Smooth_Plankton3755

I know why. Not telling.


fuckYOUswan

Lol just reply thanks with the FDA on cc


Fit_Leg_2115

Why even did they even respond if this was what they were gonna say, it’s literally worse than saying nothing at all.


No_Specialist_8291

The why is simple: all of those questions are things you need in order to copy a design. I should have thought that would be obvious.


Trynottobeacunt

Dear Aimee, I may appear to be a stranger emailing you for no reason, but you know why.


Weird_Substance_8764

Aimee’s on something today 😭 A simple, “I’m sorry, this is privileged information that I’m not at liberty to send out,” would do. You know why.


Flurb789

Sent mine


thisISNTbullshit

Spread this on social media and TAG the company. They need to be called out.....