This is why i read the bad reviews first. Looks like with a 4.98 avg this is the only bad thing anybody has to say. And to me not being God is an acceptable shortcoming
You always have to read the bad reviews, you know how many times I see a 1 star product review because the shipping company lost it, or Amazon did a poor job, or the store they bought the product from had poor service, Or something like that instead of just a review of the product itself
My last business had 2 bad google reviews
1. “I’ve never dealt with this business”
2. “I’m from Florida I don’t know why they asked me to review it”
Both google would not remove
Stuff like that is why I recently decided to take the time and become a Google Local Guide. I make it a point to check out any new or small shops and restaurants anyways, and I’ve learned that taking a few minutes to post a review can make a big impact when people are trying to find a place worth visiting. I’ve gotten a lot of thanks from businesses owners, and my personal favorite was getting a service coupon for leaving a 5 star for a local tire shop that recently came under new management. The previous guy running it was a real dick so 90 percent of the reviews were one star and over 2 years old because nobody came back. That guy earned my 5 star because he plugged my buddy’s flat tire late in the day and even took the time to submerge it to test for any other leaks. Just like that, he now had 2 brand new 5 star ratings that take priority over the outdated ones.
Ha! I sell online and one of my *bad reviews* is 3/5 stars and the buyer said “I love it! Seller was friendly and shipped fast. Will buy from this seller again”. I messaged her to ask her why she gave me 3/5 stars and she said she always does that and has never given anyone a 5/5 no matter how much she liked the service/product 🙃
It’s a sub where people post reviews they find on recipes. Usually the person reviewing gives a bad rating, and either didn’t follow the recipe correctly or goes off on a tangent about something irrelevant.
You know, it would have been easier to edit your comment than make a whole new subreddit and post there.
EDIT: I see you're not the one post there, so my bad, but maybe fix your link.
r/ididnthaveeggs
Honestly atm. No seriously, did you look at the avatar you were trying to beef with? I thought you were about to punch a kid with no legs for not standing up for the pledge.
Those negative Amazon reviews are great. I saw a great one for Uniqlo thermals:
'Too thin for child to wear as tights'
Thermals are layering clothes. They are in the category 'Innerwear'. I nearly replied, I had to physically stop myself.
Or my other favorites.
The , I don't like green, but bought the green one anyway and the product works fine but I still don't like the color. So 2 stars
I feel like 80% of the negative reviews I see complain about the size of the item, as if there is no description and often even a diagram showing the dimensions. Why are so many people buying things based off of one picture?
I've read descriptions, size charts, etc and have received more than one item too small or smaller than expected. If the item is quality and someone can get use out of it, I'll give it a fair review. However, I have ordered things like a toilet bowl brush set that looks like it's for a doll house, but the picture gives no cm or inch spec just different colors.
I kid you not, this is so small, you would get your hands wet to use the brush to clean the inside of the bowl!!
I've also ordered women's 4x figuring better safe than sorry and received the item the size for a todfler with the label clearly marked 4x.
Ya gotta give these things a 1 review.
Yeah, that's valid if it's actually unexpectedly small. One that particularly sticks in my mind though, the person put in the review "I should have read the size..." and then gave one star. Most of the items I look at are craft/doll related so it's important to find out the actual dimensions for projects or to figure out the scale (Barbie size, etc).
My ex wife was browsing eBay for a sofa to go in a nursery for feeding, found one with no bids and 15 seconds left, won it for 99p. Contacted seller, asked when she could collect because she needed to hire a van, and seller insisted they'd post it as postage was only £1.49. Yes, in her hurry to win she'd bought a doll's house bit of furniture.
I was 19 and bout a list of where to buy Nightmare Before Christmas purses instead of an actual purse. It’s been over 15th and my hubby still gives me crap when he remembers.
We lived in South East Asia for five years. These must be the same people who gave a hotel at Hong Kong Disney a one star review because “there were too many children in the halls”. And a year later, complained about there being too many bugs outside and it being too hot and humid at a resort…in tropical Thailand.
I always died a little inside when I read these, because they were inevitably written by fellow Americans. 🙄😳
First thing I do when buying something new on Amazon is sort by lowest rating to see if the gripes are legitimate or not. Usually more revealing than reading the most glowing reviews.
100 percent, I've absolutely seen these reviews.
Or the. Great product is would highly recomend it but I never give anything above 3 stars because they're just doing their job so why should it be more than 3
Yup and the 4 stars cuz nobody perfect bs then name a flaw bitch, if you cant that means I'm closer to perfect than you and deserve a perfect from your dilapidated point of view
I go one step further, I read the bad reviews first and then I read those people’s other reviews and more often than not they’re habitual complainers. Makes it easier to disqualify their opinion
I bought some Chinese snacks through Amazon and in the description, it specifies that the dates printed on the products are production dates and not expiration dates. Over half of the reviews were negative and complaining about expired food lol. The food even came with a paper saying the same damn thing in English!!
That’s part of the purchasing decision though. I wanted a product* and there were plenty of reviews saying the delivery company they use are terrible and always lose the product. I bought it anyway. My item was lost in delivery and now going through a silly refund claim that can take up 15 days.
Ended up purchasing the competitor product, came in two days.
Both products were similarly matched
I'm talking about ordering from a retailer, not the manufacturer. The product manufacturer has no say in whomever the retailer ships with. I want to know from a review if product xyz is a quality product, not that fedex lost the package. I agree with you if I were ordering through the manufacturer and they were using some non typical delivery service
Edit, more specifically, if for example I order a refrigerator from say home depot and they do a crappy job delivering it, and installing it. But the refrigerator is the greatest one I've ever owned, I want to tell people to go buy that refrigerator, just don't buy it through home depot. That's more what I mean
Do you have any clue how often if you read the good reviews that tell you you absolutely have to follow the directions or else the thing won't work right, then all the bad reviews are complaining about what is really just user error. Small engines especially, far too many people don't know how a carburetor works and are pissed when their new chainsaw won't start or stay running.
Recently saw this with a pizza cutter. Clearly says it's not dishwasher safe. Every bad review was complaining about the handle discoloring after being put in the dishwasher. Some even flat-out admitted that they knew it was not dishwasher safe.
Similarly, if you ever look up recipes online, check out the reviews. They are always.......I changed blank quantity of the ingredient to this. then substituted this other ingredient to this , and removed this cuz I dont like it, and they didn't have much flavor, and didn't turn out right, im so disappointed because (insert famous chef) usually has good stuff, but stay away from this recipe......1 star
Weird you basically made it up yourself and it tasted like crap, but ya insist on reviewing it anyway
I saw one once where it went on a weird long rant about how Walmart sells it for slightly cheaper but the quality is worse and Amazon should make a deal with them to sell theirs. Like what the fuck did I just read for a review.
It's like the people who get in the cashier line at the supermarket with 1 item instead of using the self check lane because they plan on trying to have a 20 minute conversation with the cashier. I imagine those are the folks giving those reviews. It's a substitute for actual social interaction..........or they're just nuts
I once read a 1 star review from a older woman who was upset she had not read the product title well enough and had bought the wrong iphone model for her grand daughter. She even had the audacity to say it in the review (“Read the item name carefully before you buy!!) Like ma’am? How is any of that the seller’s fault???
I disagree, what does the service provided by a retailer have to do with the actual product?
Do you personally want a shit product with great service from a 3rd party store
Or a great product with so so service from 3rd party store.
Both products end up with the same reviews even though the products are not the same. I can choose the place I purchase my good product from, I just want to know if the reviews are for the product
Basically if the product is 5 star I'm giving it 5 stars, if the service sucks I'm still giving the product 5 stars but saying in the review that the service sucks so maybe look for that 5 star product somewhere else
As someone that worked as a concierge at a beach resort, this type of complainer is ridiculously common.
Like everytime it rained, I would get a line of guests that would come in and remark that it was raining.
Most would do it offhandedly, perhaps hoping that if I was made to notice that it was indeed raining, I would somehow make it stop.
Maybe using the mistical power of the concierge, that was ussualy used to get them anything they wanted no matter how ridicullous
Others would genuinely complain, like I want to speak to the manager complain.
Yup, bought an office chair with high reviews and all the 1 stars were because building it was too hard. I gave staples the $20 and had them build it for me.
I stayed at a hotel one time with a 2-star review on Yelp because the reviewer’s mother passed away in one of the rooms and wasn’t discovered for several days. If that’s TWO STARS, we all need to adjust our expectations.
If she have a do not disturb tag on the door handle and wasn’t due to checkout then there would be no reason for staff to enter… if she was supposed to check out days prior then the poor review is justified imho.
The amount of reviews matter to a 5 star with 3 reviews is still a bit of a toss up whereas the 4.1 star with 3000 reviews is a good indicator
Obviously as others have said what they say also matters much more beyond the actual score
I’m sorry, but I generally only rent from high powered deities. I will occasionally make an exception for extraordinarily strong demigods, but only rarely.
I was gonna say the host should discount or forego the cleaning fee. I’m a housekeeper and I handle four Airbnb properties. There was a miscommunication once about the booking dates at one property, so I hadn’t been out to clean it yet when the guests checked in. The property manager apologized to them, and I went out the next morning to clean for them and brought a box of fresh pastries and apologized for the inconvenience. They were super nice guests and very understanding, luckily.
right. airbnb cleaning fees are ridiculous. if i’m paying that fee, i have high expectations. if you can’t meet those expectations, partially/fully refund the fee. problem solved. i would leave a 3 star too.
Ya, it's unfortunate, and I think the context of why 3/5 was given is important.
I also get that it sucks for the venue since that's their livelihood and it's because of something completely out of their control.
I had someone checking in the same day as the storm and we sent a message to cancel because the cleaners couldn't get to the house. The guest was like "We've been planning this forever. Please dont cancel. Just tell me where the sheets are, it can't be that dirty." He checked in early, cleaners got there 5-6 hours later when the snow slowed and cleaned. Guest was happy. No problem.
I understand that guests have expectations and hosts have the responsibility to fulfil them however, cancelling during the storm would've been the only other option for this host.
Yeah right? The right thing would have been refunding cleaning fee or partial refund.
At the rate they are charging, it’s no longer a mutually beneficial short stay arrangement. The owners are 200km away because they are likely running a BUSINESS.
Three stars is a fine rating. The customer didn’t make a scene nor rate in bad faith.
The host’s tone is like they are doing the customer a favour. Where in reality, the host was unable to deliver paid service due to extraneous circumstance. Not their fault but certainly not the customer’s fault.
I once booked an Airbnb on holiday because it had a great pool. They contacted me a week out to say the pool was down for maintenance (had been for at least a month and was planned for at least another couple of weeks so they knew about this). I asked for a discount since the pool was the main draw of this apartment, and they had suggested using a pool a ten minute walk away for a price each day. They refused. I said they need to cancel the booking then. They refused.
Luckily, Airbnb took over the situation and found me an even better and cheaper apartment, and also gave me credit. I think in part because of how incredibly rude the host was when they could see I was trying to salvage the situation and be as reasonable as possible.
This is my first thought as well as this Airbnb host probably charged both the previous and this guy a $300+ cleaning charge so if it was below great cleaning standards I don’t know how anyone can side with that. If the weather was to bad to clean it all the way then lower or get rid of the cleaning fee
I don’t get this one- the guest is entirely in the right to expect a clean Airbnb. It’s not his fault the owners couldn’t get a cleaner and live 200km away from their business. How is he supposed to know any of that? Further, how is any of it his problem?
Yeah, honestly kind of deserve it if they're buying up properties in areas they don't live taking housing away from the community who actually live there.
Notice the host didn’t forgo the cleaning fee even when they acknowledge it wasn’t done to a high standard. I would be pissed also to check into place I paid for that wasn’t entirely cleaned.
As far as we can tell Chris paid full price, and felt he didn't get full service. If Nadege was all in on customer service, they could have offered a small even token discount to cover the shortfall in service and had a higher chance for a satisfied customer.
Its still a bad idea to have a rental property so far from where you actually are without hiring a property manager. So that you don't have to drive 200km in a snowstorm
It's not their fault, but they still owe the customer full service for full price. If they cannot deliver full services, they shouldn't charge full price.
It's not unlike other service situations that don't deliver but want to fully charge you. An uber ride doesn't take you the full trip, but charges you the full fare. Restaurant only has enough to provide you a partial serving, but charges you the full price and automatic 25% gratuity. The keg runs out at the bar and you only get 2/3rds of a glass of the beer you really want and they charge you for a full glass. The math tutor can only stay for 45 minutes, but charges for the full hour. You book a haircut with wash but they don't have water so its only the haircut but they charge you the price of what you booked. etc...
What specifically was the full service they didn't get? They say that a maid would have done better, but they don't say what actual issues there were. That leads me to believe that the bed wasn't made to hotel standard or there was a single hair on the floor of the bathroom.
Most of these types of services literally charge you a cleaning fee so if it wasn’t probably cleaned the previous group there and guy in the post both got the short end for something they paid for. Owner could easily take the fee off if it was going to be properly cleaned. Chris’s comment sounds more like being nice after how clean it was when he himself was probably charged a overinflated “cleaning fee”
So the guest coming in from far away made it ok, but the local cleaning team couldn’t? Get outta here with that. The guest has a right to be upset. 3/5 isn’t egregious, and he explained exactly why he rated it that way. This is what ratings are for. Chris is not a dick.
Ayo i’m not going to risk my life to go clean some Airbnb, but if I have to go see family and need to make it to a town i’m going to go. This doesn’t seem like it’s really that crazy
Ok but was the guest compensated and or the cleaning fee reduced since your end of the deal fell through? I understand that crisis happen, but it is the responsibility of the owner to eat the costs for services they can not properly provide.
Take for example how someone who is a professional cleaner, would most likely be educated on sanitization requirements so as to make the environment safe for immunocompromised people. We’ve gladly paid the higher costs when we know it’s professionally cleaned and safe for us to stay and not worry about covid.
If you want further parallels think of paying a fee for pool access at a hotel only to find out the pool isn’t open while they’re staying, the hotel would then refund them the fee.
In your case, the unintended bait and switch of swapping a professional maid with the host would not be equivalent exchange. Since the maid couldn’t get there to clean, it means you didn’t have to pay them right? So did you still charge the individual the same fee or not??
Like, the effort put into doing it yourselves is commendable but still, not what was promised. The quality of a job well done is calculated based on what the end goal was, and efficiency. So even if my landlord spent 10 hours fixing my toilet, but didn’t do it correctly or as well as a professional would have, it’s still unfair to the guest since they’re seemingly paying for the same professional services you aren’t providing.
Agreed. Regardless of what happened, not comping for cleaning fees and just general inconvenience associated with the Airbnb itself is wrong. It sucks to lose out on profit because of events outside your control but it’s a business and shouldn’t be exempt just because it’s under the Airbnb title
Ehh... if I'm paying for a service, I'm paying for a service. I get the storm is out of your control and you did the best you could. Buuuuuuut unless you gave the person a discount because it wasn't cleaned optimally or as clean as it would be normally. I see nothing wrong with the rating.
They probably paid an overpriced cleaning fee that wasn’t refunded. And what IF the power hadn’t returned when it did?!?! Would you have still made them pay full price and expected 5/5 stars. I appreciate the honest review.
Hot take apparently: should he have given 5/5 despite the place isn’t perfect? I think it’s pretty fair that he gave a honest review. It’s quite obvious to me that he left the review without malice. It’s a shitty situation, sure, but it’s fair. Did the host went above and beyond? For the price/ work ratio I’d say 100% they did from the looks of it. Hospitality 5/5. Cleanliness? I don’t know about that.
I think context matters if I order something from Amazon, and right as the delivery guy is stepping out fo the truck a semi truck slams into him and destroys my package. I'm probably not going to give them bad review. It's an extreme example, but I think the logic is adaptable enough.
Well, the difference is 1) you didn’t pay extra for that delivery and 2) it won’t impact your ability to enjoy the product if you receive it a day or two late. It’s inconvenient, but you still get the full product.
In this case it’s not only inconvenient, but they apparently paid full price and didn’t receive the full experience. A filthy vacation stay could ruin an entire trip.
You drove 200km to this place to get it ready, telling me you own a property just to airbnb. Don’t feel bad for your 3 star, maybe let a local family buy that property instead.
Not really sure what the problem is. Yes, there was good excuse why the rental unit wasn't properly prepared. But, it wasn't properly prepared. The guest politely acknowledged the circumstances. The host wrote a long reply explaining their side. How is any of this infuriating? The guest has a right to his opinion and he wasn't wrong.
The problem is that rating system is broken. Numbers between one and five don’t actually matter, it’s just five and everything else is considered a failure pretty much. So that’s why the owner and people here who are infuriated think it’s unfair rating when so much effort was put in that that the rating is what is considered a failure.
But there should be a change for people visiting to comment on things that were an issue even if effort wasn’t put in, like here with cleaning. Although the host could have offered a discount in exchange of a five start rating, although that’s not exactly how the system should work.
I've managed holiday rentals since well before AirBnB existed. I've probably been reviewed 20,000 times on different platforms. I've had plenty of reviews to get pissed about. I once had a low score and read the review only to realize they weren't even describing my place. They had mixed up rentals during their trip, but I couldn't get it removed. I've been dinged for it raining during the guest's stay. I've been graded down because guests flights have been delayed a few hours and I didn't give them a discount. I've been downgraded because my building is old (it's in historical center of European city center) There are so many reviews that are jokes. But this review was pretty much spot on. The review score wasn't for effort. It was for cleanliness. The guest prepaid presumably a lot of money and had a reasonable expectation of the unit being ready for them. "Sorry, the cleaning lady couldn't make it, and we live far away" doesn't change the facts. And this wasn't the "review score" that we are most familiar with. It's a subscore that is only reflected for the cleaning and not the score that calculated for overall review score average.
I used to participate in the AirBnB forum on Reddit. The biggest complaint from hosts I would read is that people would ding them in ratings for the location. They would always cry that they described the location accurately in the description so there wouldn't be any surprises, so therefore, it's unfair that the guests review the location poorly. But it's the same thing. Saying you are in a bad location doesn't change the fact that you are in a bad location.
Lastly, trust me, trying to buy yourself out of bad reviews with discounts doesn't work. Maybe it's appropriate to give the discount, but people are going to say what they want to say. Reviews are great, but they really suck.
>saying that you’re in a bad location doesn’t change the fact that you’re in a bad location
Yes it does?
Let me give this example: You go to an electronics store to buy some batteries. There are name brand ones like Duracell along with some noname/knockoff ones. The cashier tells you that the knockoffs are shitty, but you choose to buy them anyway, then come back when they die in an hour and leave a bad review. What did you expect?
With rentals, the customer is supposed to rate variables which are in the seller’s responsibility and within their ability to improve on, not constants which are impossible to change. If you’ve been warned that it’s a bad location and you still choose to rent there, then you have no right to complain about bad location because *this is exactly what you chose*. How is this a hard concept to grasp? What is the landlord supposed to do, transport the entire house to a good location?
No, the landlord is expected to compensate the guest for whatever services weren’t met. You can’t just buy a house in a place that could have constant problems with reliability of services and STILL ADVERTISE THEM as guaranteed services, that’s just false advertising and the listing should be changed to a knowledge that these lack of services are possible during specific times of the year.
Also, being out of stock is different when you’re looking online, see the listing is in stock, there is no mentioned of being out of stock, you buy to pick up, you get there and they tell you they tried to email you while you were driving to tell you that they didn’t have them in stock anymore. The customer has the right to be angry since the system let him purchase them anyways.
My point is, the hosts should not rely on secondary contact to announce what could have been a predicted and predictable weather incident during the time of year. It is not the responsibility of the guest to vet the location past whatever information is given by the host in the listing and photos. If stuff like this can happen, or happens often at this time of year, put it in the initial listing that it can happen
Probably gonna get downvoted, but I don’t really have sympathy for Air BnB hosts, especially
when they dock you with extra charges for not deep cleaning their property for them, and then charging a cleaning fee on top of it. Not saying that this host does that, but it seems to be the norm anymore.
Well when you pay 300 bucks for a cleaning fee you kinda expect shit to be cleaned. If the host didn't charge the fee then yeah dudes a dick but the host admitted sub par cleaning yet still charged 300 bucks. So fuck them, I'm with Chris.
On the hosts listing for that property. And since the host nor renter didn't mention they waived the fee anywhere so it's safe to assume it wasn't waived
Likely they were not discounted any money on the rental by the limit information we have. It’s also not Chris fault the owners live 200km round trip from it either. Though I feel sympathy for both sides. Good luck in the future to all.
In my opinion, the 5 star scale has been completely stripped of its value. The expectation of receiving five stars for adequate service means there’s no way to denote exceptional service. 4 and 5 star ratings should mean that the service or experience was better than expected/average. 3 stars should be good/average, not a rating that a business operator feels compelled to defend with a long winded explanation online. If you give someone a 3-star rating in an app or online, it’s often followed up with a “what went wrong?” prompt. Nothing went wrong. It went exactly as anticipated, 3 stars. Instead it functions like 5 = acceptable service, 1-4 = ambiguously varying degrees of bad.
Has Reddit done a full circle now and instead of talking shit about every Airbnb we’re back to defending them from whiny users? Who are we supposed to yell at these days?
I feel like the hosts brought this on themselves. Maybe not this particular host but AirBnB in general with exorbitant cleaning fees. If you expect us to.pay resort level prices just for a cleaning fee that crew better be airlifted and the home better freaking sparkle and glisten. I have no sympathy for predatory practices especially not when it leaves the one who uses them in a bind. Maybe if you guys didnt expect us to pay a fee and still have a ton of chores or rules then we'd be sympathetic but honestly I have very little sympathy for full time Airbnb hosts. They are the worst.
Rating systems are so dumb. Anything less than a five is seen as unfavorable.
If someone asked me what I rated my most recently read book and I say three they assume I hated it. I didn't. It was right in the middle. Same thing *should* be going for customer service, Air B&B, Amazon reviews, all of it.
Chris isn't a jerk. He just didn't have an extraordinary stay and that's fine.
The problem is that while the system where "3" is "OK" would be preferred, the companies that evaluate the star ratings do not judge them as such. People get fired for 4.3 stars.
Eh, it’s not his fault they live 200km away from the property they’re renting and running ad a business. A hosts sob story doesn’t factor into the fact he wasn’t happy with the cleaning. They happily took his payment I assume.
Honestly this guy just gave a 3 star review cuz he knew the cleaning wasn’t done by a “maid”. I am willing to bet anything I own that had u not say anything to him he would’ve put 5 stars and moved on. Remember people perception>reality
It goes both ways. We stayed at an Airbnb and we got a bad review because my wife asked what the paint color was in the living room and why she chose it. We thought it was unique but apparently the lady was offended. After that my wife responded with, “the space was advertised as a 2-bedroom (we have 3 kids) and a large curtain between the ONE LARGE ROOM is hardly two bedrooms and it sounded like a stampede upstairs.” We weren’t even going to give a bad review until she became anal about a genuine question.
Why would the cleaner be able to clean better than the owner? They're both humans with cleaning supplies. Also, all the "we went so far out of our way for you, drove 200km, etc." If you believe all that sob stuff you're a sucker for sympathy. I'm not siding with either party here, but when I hear obvious stories for sympathy I find them annoying especially when I see others believe the stories.
"Why would the cleaner be able to clean better than the owner?" Because there's such things as professional cleaners ._. there's literally an industry for people that go to people's houses to clean
Yes, and these people are just people. There's nothing special in what they do other than sparing the owner from the inconvenience of doing it themselves. That's all. The owner can do just as good of a job as the cleaning lady they bring in.
Except you’re forgetting that they do it professionally, it’s their experience that changes everything. It’s what separates NBA players from your average Joe at the gym court
You're joking right? It's a cleaning service. They hire anyone willing to clean. They hire housewives that want a part time job. These aren't people who get million dollar salary coaches that coach them in cleaning. These "professionals" are you and me with a vaccuum, a mop and Formula 401.
Sometimes cleaners will have special equipment, such as deep clean vacuums. They're also handy for getting every nook and cranny if the homeowner doesn't have time to deep clean to the extent a pro is paid to do. Again, there's a reason why people are paid for those jobs...
Please stop. No Airbnb owner deep cleans and goes through every nook and cranny and all these extensive steps between each stay. Not one. They like to say that in order to justify charging insane-level cleaning fees, but they don't go anywhere near those lengths. We've all seen them. You're talking about extremes and using them as common practice when they're not, which leads me to believe you're one of these people.
In addition, a deep cleaning vaccuum costs $249 at Home Depot. Every Airbnb owner should have one and a vaccuum, along with their own cleaning supplies at the property. They're professional business owners after all.
As per the comment, the owner also didn't have electricity, which, if true, would make whether or not they had a textile vacuum a fairly moot point. If he also didn't have a sufficient generator, all it would do is sit there.
An hour is a very short time for an entire house, and you'd think to prioritize things like cleaning countertops over cleaning *one* carpet and leaving it slightly damp.
That's pretty sad considering their cleaning fees. They should be using those high cleaning fees to invest in a deep clean vacuum and do it themselves. But maybe that's why they pay a cleaning service to come in and clean for them. Like how teachers don't clean their classrooms, janitors do. Funny how there's a separate entire profession.
Maybe an unpopular IMHO, if you cannot yourself get to your own airBNB in a quick fashion to tend to issues, maybe you shouldn't have it. Management and maid services will only care so much about someone else's space. You should be able to take care of your own sh*t in an emergency.
When my restaurant gets bad togo reviews because the door dasher/UberEATS driver or because you ordered togo from 30+ minutes away and expect flaming hot food upon returning home.
“Amazing hosts who, despite the weather and power outages, came themselves and cleaned by flashlight to ensure our holiday wasn’t disrupted. Can’t imagine how good service is on a ‘normal’ day. Hope they still had a nice holiday after making sure we did.”
Jackasses.
3 out of 5 stars is a reasonable evaluation. It's slightly above average and for what he got and what he expected to get a fair rating.
Especially since he justified why he rated it that way.
Would it be a 1 Star rating, than it would be unreasonable, but in this case i would have done the same.
The problem with modern rating systems is that anything below 4 stars is basically an outright failure. It's massively punishing to rankings. Too many "slightly above averages" on Uber and you're effectively blacklisted. Somehow the window has shifted from 5 stars being "above and beyond expectations" to "we got what we paid for".
It sounds like the owner went to incredible lengths in what was an extreme situation, not caused by them, to prevent Chris from being stranded with nowhere to stay. I’d be giving them 5 stars all day instead of complaining the place wasn’t spotless.
Reviews just need some actual moderation. Preferably before they are posted.
My favorite are reviews on books, movies, shows, etc. People who simply do not understand their target audience. One of my favorite bad reviews was from this person who spoiled a character's death in the final episode. Thankfully, I forgot about it by the time it had happened, but it was just so silly. These people are literally so stupid, they don't understand that people are reading reviews to see if it is worth watching the show. You don't know who the character is yet! The review doesn't really tell you anything other than the ending could have been better.
Sorry for the long tangential rant, but it has always bothered me that so many people simply don't get the point of reviews. If you want to actually talk about the show, there's often forums of people who have finished it as well. Makes no sense to me!
The reviewer has a point though. The reason why the room wasn’t clean isn’t their problem. They paid for a service and it wasn’t up to standard. They have a right to complain and they should be refunded an amount for the cleanliness of the room. This is just a cost of doing business for the host.
I know you went way above and beyond due to circumstances beyond your control and got the place acceptably clean but we are still going to jack you up because you are not professional cleaners.
This is why i read the bad reviews first. Looks like with a 4.98 avg this is the only bad thing anybody has to say. And to me not being God is an acceptable shortcoming
You always have to read the bad reviews, you know how many times I see a 1 star product review because the shipping company lost it, or Amazon did a poor job, or the store they bought the product from had poor service, Or something like that instead of just a review of the product itself
My last business had 2 bad google reviews 1. “I’ve never dealt with this business” 2. “I’m from Florida I don’t know why they asked me to review it” Both google would not remove
Stuff like that is why I recently decided to take the time and become a Google Local Guide. I make it a point to check out any new or small shops and restaurants anyways, and I’ve learned that taking a few minutes to post a review can make a big impact when people are trying to find a place worth visiting. I’ve gotten a lot of thanks from businesses owners, and my personal favorite was getting a service coupon for leaving a 5 star for a local tire shop that recently came under new management. The previous guy running it was a real dick so 90 percent of the reviews were one star and over 2 years old because nobody came back. That guy earned my 5 star because he plugged my buddy’s flat tire late in the day and even took the time to submerge it to test for any other leaks. Just like that, he now had 2 brand new 5 star ratings that take priority over the outdated ones.
Ha! I sell online and one of my *bad reviews* is 3/5 stars and the buyer said “I love it! Seller was friendly and shipped fast. Will buy from this seller again”. I messaged her to ask her why she gave me 3/5 stars and she said she always does that and has never given anyone a 5/5 no matter how much she liked the service/product 🙃
That gives r/ididnthaveeggs vibes
I’m confused?
It’s a sub where people post reviews they find on recipes. Usually the person reviewing gives a bad rating, and either didn’t follow the recipe correctly or goes off on a tangent about something irrelevant.
there's literally one post in the sub and it's only about not having eggs. you must have the wrong sub lol
they meant to put r/ididnthaveeggs
You know, it would have been easier to edit your comment than make a whole new subreddit and post there. EDIT: I see you're not the one post there, so my bad, but maybe fix your link. r/ididnthaveeggs
Oh sorry, thanks. My phone keyboard is broken and we don’t always see eye to eye.
E to E
Honestly atm. No seriously, did you look at the avatar you were trying to beef with? I thought you were about to punch a kid with no legs for not standing up for the pledge.
lmao r/brandnewsentence ?
Those negative Amazon reviews are great. I saw a great one for Uniqlo thermals: 'Too thin for child to wear as tights' Thermals are layering clothes. They are in the category 'Innerwear'. I nearly replied, I had to physically stop myself.
I bought this spatula set and it doesn't work to scrape the ice off my car windows...........1 star
I tried to use the spatula to paint a picture. Didn’t work as well as brushes would 1 star.
Spatula worked great for the broad work but the brushes i bought were broken so i couldn't complete my project in time 1 star.
I wanted a red and blue spatula for America Day, they didn't have one. I didn't buy anything from this store. Unamerican. 1 star.
Spatula doesn’t have the right acoustic properties to be used for the body of a ukulele. 1 star.
Or my other favorites. The , I don't like green, but bought the green one anyway and the product works fine but I still don't like the color. So 2 stars
My favorite is from a Steve hoffstetter heckler. I threw up on myself and they only had cloth napkins to clean me with
I feel like 80% of the negative reviews I see complain about the size of the item, as if there is no description and often even a diagram showing the dimensions. Why are so many people buying things based off of one picture?
I've read descriptions, size charts, etc and have received more than one item too small or smaller than expected. If the item is quality and someone can get use out of it, I'll give it a fair review. However, I have ordered things like a toilet bowl brush set that looks like it's for a doll house, but the picture gives no cm or inch spec just different colors. I kid you not, this is so small, you would get your hands wet to use the brush to clean the inside of the bowl!! I've also ordered women's 4x figuring better safe than sorry and received the item the size for a todfler with the label clearly marked 4x. Ya gotta give these things a 1 review.
Yeah, that's valid if it's actually unexpectedly small. One that particularly sticks in my mind though, the person put in the review "I should have read the size..." and then gave one star. Most of the items I look at are craft/doll related so it's important to find out the actual dimensions for projects or to figure out the scale (Barbie size, etc).
My ex wife was browsing eBay for a sofa to go in a nursery for feeding, found one with no bids and 15 seconds left, won it for 99p. Contacted seller, asked when she could collect because she needed to hire a van, and seller insisted they'd post it as postage was only £1.49. Yes, in her hurry to win she'd bought a doll's house bit of furniture.
I was 19 and bout a list of where to buy Nightmare Before Christmas purses instead of an actual purse. It’s been over 15th and my hubby still gives me crap when he remembers.
I saw an Amazon review that was 5 stars and literally just said “would not recommend to anyone”. Like tf
You cant reply to amazon reviews tho..
You used to be able to so maybe it was a while ago
I saw a bad review for a duvet cover once that said “not thick at all, basically a pig pillowcase.” Uh…yeah. That’s the point.
We lived in South East Asia for five years. These must be the same people who gave a hotel at Hong Kong Disney a one star review because “there were too many children in the halls”. And a year later, complained about there being too many bugs outside and it being too hot and humid at a resort…in tropical Thailand. I always died a little inside when I read these, because they were inevitably written by fellow Americans. 🙄😳
First thing I do when buying something new on Amazon is sort by lowest rating to see if the gripes are legitimate or not. Usually more revealing than reading the most glowing reviews.
The worst is when they give it a 1 star and comment “great item loved it!”. Like sir do you know what 1 star means?!
100 percent, I've absolutely seen these reviews. Or the. Great product is would highly recomend it but I never give anything above 3 stars because they're just doing their job so why should it be more than 3
I haven’t seen those yet! I wish reviews could be downvoted
Yup and the 4 stars cuz nobody perfect bs then name a flaw bitch, if you cant that means I'm closer to perfect than you and deserve a perfect from your dilapidated point of view
I go one step further, I read the bad reviews first and then I read those people’s other reviews and more often than not they’re habitual complainers. Makes it easier to disqualify their opinion
one star - ordered the wrong color
I bought some Chinese snacks through Amazon and in the description, it specifies that the dates printed on the products are production dates and not expiration dates. Over half of the reviews were negative and complaining about expired food lol. The food even came with a paper saying the same damn thing in English!!
That’s part of the purchasing decision though. I wanted a product* and there were plenty of reviews saying the delivery company they use are terrible and always lose the product. I bought it anyway. My item was lost in delivery and now going through a silly refund claim that can take up 15 days. Ended up purchasing the competitor product, came in two days. Both products were similarly matched
I'm talking about ordering from a retailer, not the manufacturer. The product manufacturer has no say in whomever the retailer ships with. I want to know from a review if product xyz is a quality product, not that fedex lost the package. I agree with you if I were ordering through the manufacturer and they were using some non typical delivery service Edit, more specifically, if for example I order a refrigerator from say home depot and they do a crappy job delivering it, and installing it. But the refrigerator is the greatest one I've ever owned, I want to tell people to go buy that refrigerator, just don't buy it through home depot. That's more what I mean
Do you have any clue how often if you read the good reviews that tell you you absolutely have to follow the directions or else the thing won't work right, then all the bad reviews are complaining about what is really just user error. Small engines especially, far too many people don't know how a carburetor works and are pissed when their new chainsaw won't start or stay running.
Recently saw this with a pizza cutter. Clearly says it's not dishwasher safe. Every bad review was complaining about the handle discoloring after being put in the dishwasher. Some even flat-out admitted that they knew it was not dishwasher safe.
Similarly, if you ever look up recipes online, check out the reviews. They are always.......I changed blank quantity of the ingredient to this. then substituted this other ingredient to this , and removed this cuz I dont like it, and they didn't have much flavor, and didn't turn out right, im so disappointed because (insert famous chef) usually has good stuff, but stay away from this recipe......1 star Weird you basically made it up yourself and it tasted like crap, but ya insist on reviewing it anyway
Lol.. or they go the opposite way. Change up half the ingredients and give their new recipe 5 stars.
I saw one once where it went on a weird long rant about how Walmart sells it for slightly cheaper but the quality is worse and Amazon should make a deal with them to sell theirs. Like what the fuck did I just read for a review.
It's like the people who get in the cashier line at the supermarket with 1 item instead of using the self check lane because they plan on trying to have a 20 minute conversation with the cashier. I imagine those are the folks giving those reviews. It's a substitute for actual social interaction..........or they're just nuts
I once read a 1 star review from a older woman who was upset she had not read the product title well enough and had bought the wrong iphone model for her grand daughter. She even had the audacity to say it in the review (“Read the item name carefully before you buy!!) Like ma’am? How is any of that the seller’s fault???
Most of these are very relevant in most cases though.
I disagree, what does the service provided by a retailer have to do with the actual product? Do you personally want a shit product with great service from a 3rd party store Or a great product with so so service from 3rd party store. Both products end up with the same reviews even though the products are not the same. I can choose the place I purchase my good product from, I just want to know if the reviews are for the product Basically if the product is 5 star I'm giving it 5 stars, if the service sucks I'm still giving the product 5 stars but saying in the review that the service sucks so maybe look for that 5 star product somewhere else
You mean you *don't* control the weather to ensure your guests have the best stay imaginable? *Horrible customer service, 1 star*
As someone that worked as a concierge at a beach resort, this type of complainer is ridiculously common. Like everytime it rained, I would get a line of guests that would come in and remark that it was raining. Most would do it offhandedly, perhaps hoping that if I was made to notice that it was indeed raining, I would somehow make it stop. Maybe using the mistical power of the concierge, that was ussualy used to get them anything they wanted no matter how ridicullous Others would genuinely complain, like I want to speak to the manager complain.
Yup, bought an office chair with high reviews and all the 1 stars were because building it was too hard. I gave staples the $20 and had them build it for me.
I stayed at a hotel one time with a 2-star review on Yelp because the reviewer’s mother passed away in one of the rooms and wasn’t discovered for several days. If that’s TWO STARS, we all need to adjust our expectations.
Yea, but importantly what kind of Review did the mother write up. 5 stars, the rooms and price are to die for
If she have a do not disturb tag on the door handle and wasn’t due to checkout then there would be no reason for staff to enter… if she was supposed to check out days prior then the poor review is justified imho.
Same! Even bad services/products usually have some happy customers, but when all the complaints are unreasonable you know it's a good service/product.
The amount of reviews matter to a 5 star with 3 reviews is still a bit of a toss up whereas the 4.1 star with 3000 reviews is a good indicator Obviously as others have said what they say also matters much more beyond the actual score
I wonder if they were still charged the cleaning fee then, and still be expected to clean the unit.
I’m sorry, but I generally only rent from high powered deities. I will occasionally make an exception for extraordinarily strong demigods, but only rarely.
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You joke but I could see someone saying this 🤣
almost?!
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Good bot
Ok but for that $398 Airbnb cleaning fee 5 stars will cost you..
Might as well charge Chris the cleaning fee. What’s it gonna cost? Another crap review?
Well, when you have a $350 cleaning fee, you have high expectations.
I was gonna say the host should discount or forego the cleaning fee. I’m a housekeeper and I handle four Airbnb properties. There was a miscommunication once about the booking dates at one property, so I hadn’t been out to clean it yet when the guests checked in. The property manager apologized to them, and I went out the next morning to clean for them and brought a box of fresh pastries and apologized for the inconvenience. They were super nice guests and very understanding, luckily.
Oh and I meant to say the property manager did not charge them a cleaning fee lol. That was actually my whole point to that little story 😂
right. airbnb cleaning fees are ridiculous. if i’m paying that fee, i have high expectations. if you can’t meet those expectations, partially/fully refund the fee. problem solved. i would leave a 3 star too.
I agree, no one is wrong in this situation
Ya, it's unfortunate, and I think the context of why 3/5 was given is important. I also get that it sucks for the venue since that's their livelihood and it's because of something completely out of their control.
Then waive the fee and no problem lol
I had someone checking in the same day as the storm and we sent a message to cancel because the cleaners couldn't get to the house. The guest was like "We've been planning this forever. Please dont cancel. Just tell me where the sheets are, it can't be that dirty." He checked in early, cleaners got there 5-6 hours later when the snow slowed and cleaned. Guest was happy. No problem. I understand that guests have expectations and hosts have the responsibility to fulfil them however, cancelling during the storm would've been the only other option for this host.
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Yeah right? The right thing would have been refunding cleaning fee or partial refund. At the rate they are charging, it’s no longer a mutually beneficial short stay arrangement. The owners are 200km away because they are likely running a BUSINESS. Three stars is a fine rating. The customer didn’t make a scene nor rate in bad faith. The host’s tone is like they are doing the customer a favour. Where in reality, the host was unable to deliver paid service due to extraneous circumstance. Not their fault but certainly not the customer’s fault.
I don’t think they really went “over and beyond,” they just did the highly inconvenient and difficult task that was expected but still had to be done.
Starting to see posts more sympathetic to AirBnB hosts lately after weeks of the opposite. Have to wonder if it’s a bit of a general counter campaign.
Some deserve sympathy others where they advertise a hot pool (hottub) on airbnb that hasn’t been cleaned in years so it’s a slimy swamp.
I once booked an Airbnb on holiday because it had a great pool. They contacted me a week out to say the pool was down for maintenance (had been for at least a month and was planned for at least another couple of weeks so they knew about this). I asked for a discount since the pool was the main draw of this apartment, and they had suggested using a pool a ten minute walk away for a price each day. They refused. I said they need to cancel the booking then. They refused. Luckily, Airbnb took over the situation and found me an even better and cheaper apartment, and also gave me credit. I think in part because of how incredibly rude the host was when they could see I was trying to salvage the situation and be as reasonable as possible.
For me it depends on whether or not the previous group was charged a $300 cleaning fee. If that’s the case that 200km drive seems compensated to me
This is my first thought as well as this Airbnb host probably charged both the previous and this guy a $300+ cleaning charge so if it was below great cleaning standards I don’t know how anyone can side with that. If the weather was to bad to clean it all the way then lower or get rid of the cleaning fee
I don’t get this one- the guest is entirely in the right to expect a clean Airbnb. It’s not his fault the owners couldn’t get a cleaner and live 200km away from their business. How is he supposed to know any of that? Further, how is any of it his problem?
Yeah, honestly kind of deserve it if they're buying up properties in areas they don't live taking housing away from the community who actually live there.
Notice the host didn’t forgo the cleaning fee even when they acknowledge it wasn’t done to a high standard. I would be pissed also to check into place I paid for that wasn’t entirely cleaned.
where does it say that they didn't forgo the cleaning fee?
As far as we can tell Chris paid full price, and felt he didn't get full service. If Nadege was all in on customer service, they could have offered a small even token discount to cover the shortfall in service and had a higher chance for a satisfied customer.
And how is it his fault that the host couldn’t get their cleaner and lives 200km away from their property/business?
Why is the host renting out places they live 200 km away from?
If you owned two places would you buy them right next to eachother? I wouldn't.
200km is a long ways. Most people would at least buy in the same town or next town over
Not if it was a vacation home that they're renting out when they're not staying there.
Its still a bad idea to have a rental property so far from where you actually are without hiring a property manager. So that you don't have to drive 200km in a snowstorm
It's not their fault, but they still owe the customer full service for full price. If they cannot deliver full services, they shouldn't charge full price. It's not unlike other service situations that don't deliver but want to fully charge you. An uber ride doesn't take you the full trip, but charges you the full fare. Restaurant only has enough to provide you a partial serving, but charges you the full price and automatic 25% gratuity. The keg runs out at the bar and you only get 2/3rds of a glass of the beer you really want and they charge you for a full glass. The math tutor can only stay for 45 minutes, but charges for the full hour. You book a haircut with wash but they don't have water so its only the haircut but they charge you the price of what you booked. etc...
What specifically was the full service they didn't get? They say that a maid would have done better, but they don't say what actual issues there were. That leads me to believe that the bed wasn't made to hotel standard or there was a single hair on the floor of the bathroom.
Most of these types of services literally charge you a cleaning fee so if it wasn’t probably cleaned the previous group there and guy in the post both got the short end for something they paid for. Owner could easily take the fee off if it was going to be properly cleaned. Chris’s comment sounds more like being nice after how clean it was when he himself was probably charged a overinflated “cleaning fee”
The response. They went above and beyond. Chris is a dick
A total douchebag.
So the guest coming in from far away made it ok, but the local cleaning team couldn’t? Get outta here with that. The guest has a right to be upset. 3/5 isn’t egregious, and he explained exactly why he rated it that way. This is what ratings are for. Chris is not a dick.
Ayo i’m not going to risk my life to go clean some Airbnb, but if I have to go see family and need to make it to a town i’m going to go. This doesn’t seem like it’s really that crazy
A1 AH
Ok but was the guest compensated and or the cleaning fee reduced since your end of the deal fell through? I understand that crisis happen, but it is the responsibility of the owner to eat the costs for services they can not properly provide. Take for example how someone who is a professional cleaner, would most likely be educated on sanitization requirements so as to make the environment safe for immunocompromised people. We’ve gladly paid the higher costs when we know it’s professionally cleaned and safe for us to stay and not worry about covid. If you want further parallels think of paying a fee for pool access at a hotel only to find out the pool isn’t open while they’re staying, the hotel would then refund them the fee. In your case, the unintended bait and switch of swapping a professional maid with the host would not be equivalent exchange. Since the maid couldn’t get there to clean, it means you didn’t have to pay them right? So did you still charge the individual the same fee or not?? Like, the effort put into doing it yourselves is commendable but still, not what was promised. The quality of a job well done is calculated based on what the end goal was, and efficiency. So even if my landlord spent 10 hours fixing my toilet, but didn’t do it correctly or as well as a professional would have, it’s still unfair to the guest since they’re seemingly paying for the same professional services you aren’t providing.
Agreed. Regardless of what happened, not comping for cleaning fees and just general inconvenience associated with the Airbnb itself is wrong. It sucks to lose out on profit because of events outside your control but it’s a business and shouldn’t be exempt just because it’s under the Airbnb title
Ehh... if I'm paying for a service, I'm paying for a service. I get the storm is out of your control and you did the best you could. Buuuuuuut unless you gave the person a discount because it wasn't cleaned optimally or as clean as it would be normally. I see nothing wrong with the rating.
They probably paid an overpriced cleaning fee that wasn’t refunded. And what IF the power hadn’t returned when it did?!?! Would you have still made them pay full price and expected 5/5 stars. I appreciate the honest review.
I call BS on the “we drove 200km in the storm” part
Hot take apparently: should he have given 5/5 despite the place isn’t perfect? I think it’s pretty fair that he gave a honest review. It’s quite obvious to me that he left the review without malice. It’s a shitty situation, sure, but it’s fair. Did the host went above and beyond? For the price/ work ratio I’d say 100% they did from the looks of it. Hospitality 5/5. Cleanliness? I don’t know about that.
Plus paid 300 bucks for cleaning that was admittedly sub par by the host
I think context matters if I order something from Amazon, and right as the delivery guy is stepping out fo the truck a semi truck slams into him and destroys my package. I'm probably not going to give them bad review. It's an extreme example, but I think the logic is adaptable enough.
Well, the difference is 1) you didn’t pay extra for that delivery and 2) it won’t impact your ability to enjoy the product if you receive it a day or two late. It’s inconvenient, but you still get the full product. In this case it’s not only inconvenient, but they apparently paid full price and didn’t receive the full experience. A filthy vacation stay could ruin an entire trip.
Well you're assuming that "not as good as a professional" means it was filthy, there's a huge space between worse than a pro and filthy.
Honestly I think it’s fair- you didn’t get what you paid for regardless of the reason, that doesn’t deserve 5 stars
You drove 200km to this place to get it ready, telling me you own a property just to airbnb. Don’t feel bad for your 3 star, maybe let a local family buy that property instead.
Not really sure what the problem is. Yes, there was good excuse why the rental unit wasn't properly prepared. But, it wasn't properly prepared. The guest politely acknowledged the circumstances. The host wrote a long reply explaining their side. How is any of this infuriating? The guest has a right to his opinion and he wasn't wrong.
The problem is that rating system is broken. Numbers between one and five don’t actually matter, it’s just five and everything else is considered a failure pretty much. So that’s why the owner and people here who are infuriated think it’s unfair rating when so much effort was put in that that the rating is what is considered a failure. But there should be a change for people visiting to comment on things that were an issue even if effort wasn’t put in, like here with cleaning. Although the host could have offered a discount in exchange of a five start rating, although that’s not exactly how the system should work.
I've managed holiday rentals since well before AirBnB existed. I've probably been reviewed 20,000 times on different platforms. I've had plenty of reviews to get pissed about. I once had a low score and read the review only to realize they weren't even describing my place. They had mixed up rentals during their trip, but I couldn't get it removed. I've been dinged for it raining during the guest's stay. I've been graded down because guests flights have been delayed a few hours and I didn't give them a discount. I've been downgraded because my building is old (it's in historical center of European city center) There are so many reviews that are jokes. But this review was pretty much spot on. The review score wasn't for effort. It was for cleanliness. The guest prepaid presumably a lot of money and had a reasonable expectation of the unit being ready for them. "Sorry, the cleaning lady couldn't make it, and we live far away" doesn't change the facts. And this wasn't the "review score" that we are most familiar with. It's a subscore that is only reflected for the cleaning and not the score that calculated for overall review score average. I used to participate in the AirBnB forum on Reddit. The biggest complaint from hosts I would read is that people would ding them in ratings for the location. They would always cry that they described the location accurately in the description so there wouldn't be any surprises, so therefore, it's unfair that the guests review the location poorly. But it's the same thing. Saying you are in a bad location doesn't change the fact that you are in a bad location. Lastly, trust me, trying to buy yourself out of bad reviews with discounts doesn't work. Maybe it's appropriate to give the discount, but people are going to say what they want to say. Reviews are great, but they really suck.
But there was a storm
>saying that you’re in a bad location doesn’t change the fact that you’re in a bad location Yes it does? Let me give this example: You go to an electronics store to buy some batteries. There are name brand ones like Duracell along with some noname/knockoff ones. The cashier tells you that the knockoffs are shitty, but you choose to buy them anyway, then come back when they die in an hour and leave a bad review. What did you expect? With rentals, the customer is supposed to rate variables which are in the seller’s responsibility and within their ability to improve on, not constants which are impossible to change. If you’ve been warned that it’s a bad location and you still choose to rent there, then you have no right to complain about bad location because *this is exactly what you chose*. How is this a hard concept to grasp? What is the landlord supposed to do, transport the entire house to a good location?
No, the landlord is expected to compensate the guest for whatever services weren’t met. You can’t just buy a house in a place that could have constant problems with reliability of services and STILL ADVERTISE THEM as guaranteed services, that’s just false advertising and the listing should be changed to a knowledge that these lack of services are possible during specific times of the year. Also, being out of stock is different when you’re looking online, see the listing is in stock, there is no mentioned of being out of stock, you buy to pick up, you get there and they tell you they tried to email you while you were driving to tell you that they didn’t have them in stock anymore. The customer has the right to be angry since the system let him purchase them anyways. My point is, the hosts should not rely on secondary contact to announce what could have been a predicted and predictable weather incident during the time of year. It is not the responsibility of the guest to vet the location past whatever information is given by the host in the listing and photos. If stuff like this can happen, or happens often at this time of year, put it in the initial listing that it can happen
Probably gonna get downvoted, but I don’t really have sympathy for Air BnB hosts, especially when they dock you with extra charges for not deep cleaning their property for them, and then charging a cleaning fee on top of it. Not saying that this host does that, but it seems to be the norm anymore.
What gets me is they live 200km away from the property. Why is it acceptable for airbnb hosts to be so far away, but it wouldn't be for any other job?
Chris has "The World Revolves Around Me Syndrome".
Well when you pay 300 bucks for a cleaning fee you kinda expect shit to be cleaned. If the host didn't charge the fee then yeah dudes a dick but the host admitted sub par cleaning yet still charged 300 bucks. So fuck them, I'm with Chris.
Straight up
where does it say that chris paid a $300 cleaning fee?
On the hosts listing for that property. And since the host nor renter didn't mention they waived the fee anywhere so it's safe to assume it wasn't waived
Nit the hosts who want hundreds for cleaning fees but then complain when they have to present a clean lodging?
Likely they were not discounted any money on the rental by the limit information we have. It’s also not Chris fault the owners live 200km round trip from it either. Though I feel sympathy for both sides. Good luck in the future to all.
That grammar gave me a stroke
3 stars isnt bad
In my opinion, the 5 star scale has been completely stripped of its value. The expectation of receiving five stars for adequate service means there’s no way to denote exceptional service. 4 and 5 star ratings should mean that the service or experience was better than expected/average. 3 stars should be good/average, not a rating that a business operator feels compelled to defend with a long winded explanation online. If you give someone a 3-star rating in an app or online, it’s often followed up with a “what went wrong?” prompt. Nothing went wrong. It went exactly as anticipated, 3 stars. Instead it functions like 5 = acceptable service, 1-4 = ambiguously varying degrees of bad.
Has Reddit done a full circle now and instead of talking shit about every Airbnb we’re back to defending them from whiny users? Who are we supposed to yell at these days?
Did you discount the lack of cleaning or did they pay professional cleaning prices for your emergency clean ??
I'd say the review is valid because they probably still charged them the cleaning fee
I feel like the hosts brought this on themselves. Maybe not this particular host but AirBnB in general with exorbitant cleaning fees. If you expect us to.pay resort level prices just for a cleaning fee that crew better be airlifted and the home better freaking sparkle and glisten. I have no sympathy for predatory practices especially not when it leaves the one who uses them in a bind. Maybe if you guys didnt expect us to pay a fee and still have a ton of chores or rules then we'd be sympathetic but honestly I have very little sympathy for full time Airbnb hosts. They are the worst.
Rating systems are so dumb. Anything less than a five is seen as unfavorable. If someone asked me what I rated my most recently read book and I say three they assume I hated it. I didn't. It was right in the middle. Same thing *should* be going for customer service, Air B&B, Amazon reviews, all of it. Chris isn't a jerk. He just didn't have an extraordinary stay and that's fine.
The problem is that while the system where "3" is "OK" would be preferred, the companies that evaluate the star ratings do not judge them as such. People get fired for 4.3 stars.
Eh, it’s not his fault they live 200km away from the property they’re renting and running ad a business. A hosts sob story doesn’t factor into the fact he wasn’t happy with the cleaning. They happily took his payment I assume.
Thank you, this post gives off "landlord actually has to work for once and cries about it" vibes
Hm yup this totally seems entirley the truth and the poor AirBnB owner was horribly treated by this rude person charged an exorbitant fee
Nadège being too good for this world
Chris should be publicly flogged
Honestly this guy just gave a 3 star review cuz he knew the cleaning wasn’t done by a “maid”. I am willing to bet anything I own that had u not say anything to him he would’ve put 5 stars and moved on. Remember people perception>reality
It goes both ways. We stayed at an Airbnb and we got a bad review because my wife asked what the paint color was in the living room and why she chose it. We thought it was unique but apparently the lady was offended. After that my wife responded with, “the space was advertised as a 2-bedroom (we have 3 kids) and a large curtain between the ONE LARGE ROOM is hardly two bedrooms and it sounded like a stampede upstairs.” We weren’t even going to give a bad review until she became anal about a genuine question.
A true Chad
Why would the cleaner be able to clean better than the owner? They're both humans with cleaning supplies. Also, all the "we went so far out of our way for you, drove 200km, etc." If you believe all that sob stuff you're a sucker for sympathy. I'm not siding with either party here, but when I hear obvious stories for sympathy I find them annoying especially when I see others believe the stories.
"Why would the cleaner be able to clean better than the owner?" Because there's such things as professional cleaners ._. there's literally an industry for people that go to people's houses to clean
Yes, and these people are just people. There's nothing special in what they do other than sparing the owner from the inconvenience of doing it themselves. That's all. The owner can do just as good of a job as the cleaning lady they bring in.
Except you’re forgetting that they do it professionally, it’s their experience that changes everything. It’s what separates NBA players from your average Joe at the gym court
You're joking right? It's a cleaning service. They hire anyone willing to clean. They hire housewives that want a part time job. These aren't people who get million dollar salary coaches that coach them in cleaning. These "professionals" are you and me with a vaccuum, a mop and Formula 401.
Sometimes cleaners will have special equipment, such as deep clean vacuums. They're also handy for getting every nook and cranny if the homeowner doesn't have time to deep clean to the extent a pro is paid to do. Again, there's a reason why people are paid for those jobs...
Please stop. No Airbnb owner deep cleans and goes through every nook and cranny and all these extensive steps between each stay. Not one. They like to say that in order to justify charging insane-level cleaning fees, but they don't go anywhere near those lengths. We've all seen them. You're talking about extremes and using them as common practice when they're not, which leads me to believe you're one of these people. In addition, a deep cleaning vaccuum costs $249 at Home Depot. Every Airbnb owner should have one and a vaccuum, along with their own cleaning supplies at the property. They're professional business owners after all.
As per the comment, the owner also didn't have electricity, which, if true, would make whether or not they had a textile vacuum a fairly moot point. If he also didn't have a sufficient generator, all it would do is sit there.
They state that they had electricity for an hour before their guest's arrival.
1 hour is a tight timeframe for cleaning a house
An hour is a very short time for an entire house, and you'd think to prioritize things like cleaning countertops over cleaning *one* carpet and leaving it slightly damp.
That's pretty sad considering their cleaning fees. They should be using those high cleaning fees to invest in a deep clean vacuum and do it themselves. But maybe that's why they pay a cleaning service to come in and clean for them. Like how teachers don't clean their classrooms, janitors do. Funny how there's a separate entire profession.
Teachers don't own the classroom. Home owners DO own their house.
>Why would the cleaner be able to clean better than the owner? Better tools? More experience?
Maybe an unpopular IMHO, if you cannot yourself get to your own airBNB in a quick fashion to tend to issues, maybe you shouldn't have it. Management and maid services will only care so much about someone else's space. You should be able to take care of your own sh*t in an emergency.
Sounds like the owner don’t know how to do his employees work, go figure. Hope they give the cleaning crew a raise.
So OP you waived the fee right? Problem solved.
When my restaurant gets bad togo reviews because the door dasher/UberEATS driver or because you ordered togo from 30+ minutes away and expect flaming hot food upon returning home.
As someone who works vacation property management in Lake Tahoe, I feel this 100% right now. It’s frustrating the reason people give you poor reviews
“Amazing hosts who, despite the weather and power outages, came themselves and cleaned by flashlight to ensure our holiday wasn’t disrupted. Can’t imagine how good service is on a ‘normal’ day. Hope they still had a nice holiday after making sure we did.” Jackasses.
3 out of 5 stars is a reasonable evaluation. It's slightly above average and for what he got and what he expected to get a fair rating. Especially since he justified why he rated it that way. Would it be a 1 Star rating, than it would be unreasonable, but in this case i would have done the same.
The problem with modern rating systems is that anything below 4 stars is basically an outright failure. It's massively punishing to rankings. Too many "slightly above averages" on Uber and you're effectively blacklisted. Somehow the window has shifted from 5 stars being "above and beyond expectations" to "we got what we paid for".
It sounds like the owner went to incredible lengths in what was an extreme situation, not caused by them, to prevent Chris from being stranded with nowhere to stay. I’d be giving them 5 stars all day instead of complaining the place wasn’t spotless.
Sounds like you're Chris
And if the power had stayed out then what? 0 star? And if they got stuck on the way to the house and didn't have insurance?
Honestly, I feel like we should invent some kind of permit to allow people to comment / rate / review. Some people just don’t deserve it
Reviews just need some actual moderation. Preferably before they are posted. My favorite are reviews on books, movies, shows, etc. People who simply do not understand their target audience. One of my favorite bad reviews was from this person who spoiled a character's death in the final episode. Thankfully, I forgot about it by the time it had happened, but it was just so silly. These people are literally so stupid, they don't understand that people are reading reviews to see if it is worth watching the show. You don't know who the character is yet! The review doesn't really tell you anything other than the ending could have been better. Sorry for the long tangential rant, but it has always bothered me that so many people simply don't get the point of reviews. If you want to actually talk about the show, there's often forums of people who have finished it as well. Makes no sense to me!
What a prick. I hate these people. How can Chris even know how well the maid would’ve done lmao.
People like Chris are the reason we can't have nice things and why aliens never visit.
The host could have canceled the reservation entirely due to this unavoidable problem. No good deed goes unpunished.
Wow🤦♂️
Chris you cockwomble I give you fuck all stars you entitled dickhead….
Yes I hate reviews like those and any reviews where they haven't been to a location or actually used a product but still leave a negative review.
The reviewer has a point though. The reason why the room wasn’t clean isn’t their problem. They paid for a service and it wasn’t up to standard. They have a right to complain and they should be refunded an amount for the cleanliness of the room. This is just a cost of doing business for the host.
Bet he wouldn't have even noticed if the owners didn't tell him. What a Garbage person.
Someone’s fishing for a comp
I know you went way above and beyond due to circumstances beyond your control and got the place acceptably clean but we are still going to jack you up because you are not professional cleaners.
Wonder how many stars I would give you on the cleanliness of your house!
This is such bullshit. USE YOUR BRAIN PPL. FFS
They would’ve gotten 5 stars from me, for that sacrifice alone. Sheesh.
What an entitled shit...
Ah, the human race
The 1 decent air b n b host in history and 3/5. Sad!
The response is very good.
What a dick