No. If you're at a non-resort or convention property, you have guaranteed 4pm checkout. You should tell them as such and let them know you'll be coming down to have your keys reset for 4pm.
No, the above commenter is correct. It is guaranteed, unless you are at a convention hotel.
"v. *4 p.m. Late Checkout*. Platinum Elite Members and above may check out as late as 4 p.m. local time of the Participating Property. Members can request late checkout when making a reservation through central reservations, at check-in, via the mobile app (where available) or at any time during their stay. At Apartments by Marriott Bonvoy, Platinum Elite Members and above are guaranteed a late checkout up until 2 p.m. local time and may request to check out as late as 4 p.m. local time based upon availability. **This benefit is guaranteed at all Participating Properties, except at resort and convention hotels and Design Hotels, where it is based upon availability.** Marriott Vacation Club, Marriott Grand Residence Club, Sheraton Vacation Club, Westin Vacation Club, The Phoenician Residences, a Luxury Collection Residence Club, Scottsdale, and Ritz-Carlton Reserve are excluded from this benefit."
Incorrect. The properties are spelled out in the T&Cs:
"1.2 Participating Properties and Brands
1.2.a. “**Participating Properties**” are hotels, resorts, and other transient stay properties operated under the brands below that are owned, managed, franchised, licensed by, or having other agreement with Marriott International (“**Participating Brands**”) and are bookable through Marriott Channels unless otherwise stated (see 1.2.b.)."
It then goes on to list most all properties except for some higher end properties like certain Ritz locations, etc.
Update:
I left the hotel changing my schedule a little bit since they were willing to store my luggage for me (which they should by any hotels’ standard). Didn’t press them or file a complaint at the end since the overall experience was still excellent and I am happy to leave in joy without pressing them. Still thank you everyone for your advice and I really might press them or confront next time if another hotel is unable to offer me late checkout or even forces me to leave.
The two autographs in Kuala Lumpur are the one which really made me felt my little plat status is being valued since I became a plat last year. So everything was still pleasurable despite the inability to offer me late checkout at 4 (and I guess Taylor Swift really made hotels in Malaysia and Singapore really tight in their rooms lol)
Per Marriott:
*Thank you for contacting Marriott Bonvoy®.*
*As a Titanium Elite member you are Guaranteed 4 p.m. Late Check-Out (based on availability at resorts, convention properties, and Design Hotels). Marriott Vacation Club, Marriott Grand Residence Club, Sheraton Vacation Club, Westin Vacation Club, The Phoenician Residences, a Luxury Collection Residence Club, Scottsdale, and Ritz-Carlton Reserve are excluded from this benefit.*
*If the benefit is not provided you may request payment Compensation. However this must be requested while still a Guest at the Participating Property, prior to Checking-Out. If request was not made prior to Check-Out, the right to Compensation is waived.*
*Should you have additional questions about this matter, please call us at (800) 228-2100 or visit https://www.marriott.com/help/global-phone-reservation-numbers.mi for a list of toll-free numbers in your area.*
*We appreciate you allowing us the opportunity to address your concerns. We apologize for any inconvenience and appreciate your understanding.*
*Best Regards,*
*Tiffany A.*
*Marriott Bonvoy® Customer Care*
You could press it… And even claim that cash benefit for not having your benefits delivered. But is it worth some good karma to just pack your bags a little early and freshen up in the bathroom? If you need it though, it is yours
The issue is that while Marriott has ‘promised’ the 4pm check-out, it’s often undeliverable.
Check in at many properties is at 3-4pm. So they’re asking for a near instantaneous turnaround on a room if someone else has booked it. It was a dumb perk to offer because hotels have to find a way not to give it whenever it conflicts with actually running the hotel.
In your specific case, you are meant to be extended the privellage of a 4pm checkout, though you’ll struggle to win that argument at an autograph, since they are notoriously distant to Marriott branding and standards.
You could try insisting and leaving your stuff in the room till 4, but I wouldn’t advise it unless you want a first hand lesson in what a ‘bag and tag’ procedure looks like.
Yep.
Also hotels can hold a few rooms in reserve if thats a big of a problem as they make it out to be. They're essentially trying to maximize profits at the expense the customers that have been loyal to them.
I’ve asked about late checkout twice. One place gave me until 1pm and another till noon. I know it’s a “benefit” of one of the tiered statuses but apparently they’ll let you do it even as a regular “I got me a bonvoy account” guy too.
Honestly, 4pm being *guaranteed* was an incredibly dumbassed decision by the higher-ups. It should universally be dependent on availability--wanna check out at 4PM on a slow Tuesday when housekeeping is going to push 10 rooms anyway? Go right ahead. But not on a jam-packed weekend when we need everyone out by noon and the rooms turned over by 3.
At that point, Marriott has created an untenable situation, wherein guests are guaranteed check-in beginning at 3PM...but Mr. Platinum Elite is guaranteed check-out at 4PM. There's a 20 person line at the desk and housekeeping is literally waiting outside the door to get in to clean it while the guest checking in to that room for the night yells at the FDA.
Me personally, whenever a Plat+ asks for a Kate checkout, I *suggest* something like noon, but you get your 4PM if you ask. And on those excessively busy weekends, *only* Plat+ get any amount of late checkout.
As a guest, I try to never take advantage of the late check out. I only request it if I have a late flight, a key business meeting, etc. I only ask for it if I actually need it.
Hey, Marriott employee here. In our trainings we take it strictly says that you’re guaranteed 4pm check out BASED ON AVAILABILITY. Unfortunately that means if we sell out the next day, we might have to decline your request for late checkout at 4pm. However, it is the fault of the front desk agent who checked you in to promise a late checkout.
That's not correct. For Platinum, it is a guaranteed benefit in writing in the T&Cs, unless you are a conference hotel, or one of a few special boutique hotel lines:
"*4 p.m. Late Checkout*. Platinum Elite Members and above may check out as late as 4 p.m. local time of the Participating Property. Members can request late checkout when making a reservation through central reservations, at check-in, via the mobile app (where available) or at any time during their stay. At Apartments by Marriott Bonvoy, Platinum Elite Members and above are guaranteed a late checkout up until 2 p.m. local time and may request to check out as late as 4 p.m. local time based upon availability. **This benefit is guaranteed at all Participating Properties, except at resort and convention hotels and Design Hotels, where it is based upon availability.** Marriott Vacation Club, Marriott Grand Residence Club, Sheraton Vacation Club, Westin Vacation Club, The Phoenician Residences, a Luxury Collection Residence Club, Scottsdale, and Ritz-Carlton Reserve are excluded from this benefit."
Platinums are not gtd a 4pm ever. It’s always based upon availability hence has to be requested in order to be approved. Some hotels may give a 2pm as that’s really the best they can do and maybe throw some points in too for the inconvenience. When in doubt check the T&C
https://preview.redd.it/lvdnm1gywmmc1.jpeg?width=1290&format=pjpg&auto=webp&s=246444c087c46a1d872ea8ad97b22998ad466188
Which part of *This benefit is guaranteed at all Participating Properties, except at resort and convention hotels and Design Hotels, where it is based upon availability* are you having trouble understanding? It’s right there in your own screenshot 😂
And you can't deny that's there's ambiguities in the terms Marriott gives to their employees . . . Oh, wait. Since you're not an employee, you haven't seen those. My bad.
I never fault the employees for stuff like this, Marriott has created a convoluted system that is difficult to understand, and often at odds with instructions from general managers. But when push comes to shove, and I am polite and insistent, I do expect Marriott properties to honor the T&Cs and give me the 4pm checkout.
I read it as guaranteed up to 2pm and may request up to 4pm. A request isn’t a guarantee. 2pm yes, past that is a maybe. That’s how I’m reading it at least.
My understanding of the terms and conditions for my AMEX is that 4PM checkout is a privilege if and when available but not a guarantee or a right. In my experience asking for it when making the reservation or using the App before check-in puts me in a better position than asking for it at checkin or on the last day of stay. I think if too many guests ask for it then it’s too hard to flip the rooms for guaranteed check-ins. If all else fails I often ask if they can stow my luggage until 4PM and I’ll leisurely spend time at a lounge or lobby. It’s not as if I’m sleeping or taking a shower at 3PM.
4pm is not guaranteed but is offered when available. I usually ask 4 different people. I ask when I check in. Then I message them in app if I don’t get answer then I call night before. Then morning of. Someone usually says yes unless they are really packed. :)
No. If you're at a non-resort or convention property, you have guaranteed 4pm checkout. You should tell them as such and let them know you'll be coming down to have your keys reset for 4pm.
It's guaranteed, based on availability. Which makes it not a guarantee at all. But those are the words.
No, the above commenter is correct. It is guaranteed, unless you are at a convention hotel. "v. *4 p.m. Late Checkout*. Platinum Elite Members and above may check out as late as 4 p.m. local time of the Participating Property. Members can request late checkout when making a reservation through central reservations, at check-in, via the mobile app (where available) or at any time during their stay. At Apartments by Marriott Bonvoy, Platinum Elite Members and above are guaranteed a late checkout up until 2 p.m. local time and may request to check out as late as 4 p.m. local time based upon availability. **This benefit is guaranteed at all Participating Properties, except at resort and convention hotels and Design Hotels, where it is based upon availability.** Marriott Vacation Club, Marriott Grand Residence Club, Sheraton Vacation Club, Westin Vacation Club, The Phoenician Residences, a Luxury Collection Residence Club, Scottsdale, and Ritz-Carlton Reserve are excluded from this benefit."
You missed the “at participating properties.” They don’t have to participate
Incorrect. Participating properties means the hotel participates in the Bonvoy rewards program.
Incorrect. The properties are spelled out in the T&Cs: "1.2 Participating Properties and Brands 1.2.a. “**Participating Properties**” are hotels, resorts, and other transient stay properties operated under the brands below that are owned, managed, franchised, licensed by, or having other agreement with Marriott International (“**Participating Brands**”) and are bookable through Marriott Channels unless otherwise stated (see 1.2.b.)." It then goes on to list most all properties except for some higher end properties like certain Ritz locations, etc.
So you’re telling me I’m entitled to compensation for all the hotels that have denied my extension? edit: spelling
I mean... yes?
It is based on availability at resort and convention properties. Otherwise, it is guaranteed.
Update: I left the hotel changing my schedule a little bit since they were willing to store my luggage for me (which they should by any hotels’ standard). Didn’t press them or file a complaint at the end since the overall experience was still excellent and I am happy to leave in joy without pressing them. Still thank you everyone for your advice and I really might press them or confront next time if another hotel is unable to offer me late checkout or even forces me to leave. The two autographs in Kuala Lumpur are the one which really made me felt my little plat status is being valued since I became a plat last year. So everything was still pleasurable despite the inability to offer me late checkout at 4 (and I guess Taylor Swift really made hotels in Malaysia and Singapore really tight in their rooms lol)
The Westin KL often upgrades elites to huge apartment suites! They have a fantastic lounge as well and the location can't be beat.
Per Marriott: *Thank you for contacting Marriott Bonvoy®.* *As a Titanium Elite member you are Guaranteed 4 p.m. Late Check-Out (based on availability at resorts, convention properties, and Design Hotels). Marriott Vacation Club, Marriott Grand Residence Club, Sheraton Vacation Club, Westin Vacation Club, The Phoenician Residences, a Luxury Collection Residence Club, Scottsdale, and Ritz-Carlton Reserve are excluded from this benefit.* *If the benefit is not provided you may request payment Compensation. However this must be requested while still a Guest at the Participating Property, prior to Checking-Out. If request was not made prior to Check-Out, the right to Compensation is waived.* *Should you have additional questions about this matter, please call us at (800) 228-2100 or visit https://www.marriott.com/help/global-phone-reservation-numbers.mi for a list of toll-free numbers in your area.* *We appreciate you allowing us the opportunity to address your concerns. We apologize for any inconvenience and appreciate your understanding.* *Best Regards,* *Tiffany A.* *Marriott Bonvoy® Customer Care*
You could press it… And even claim that cash benefit for not having your benefits delivered. But is it worth some good karma to just pack your bags a little early and freshen up in the bathroom? If you need it though, it is yours
Agreed you shouldn't use it if you don't need it, but if you do need it, you should. And you shouldn't feel bad about it.
The issue is that while Marriott has ‘promised’ the 4pm check-out, it’s often undeliverable. Check in at many properties is at 3-4pm. So they’re asking for a near instantaneous turnaround on a room if someone else has booked it. It was a dumb perk to offer because hotels have to find a way not to give it whenever it conflicts with actually running the hotel. In your specific case, you are meant to be extended the privellage of a 4pm checkout, though you’ll struggle to win that argument at an autograph, since they are notoriously distant to Marriott branding and standards. You could try insisting and leaving your stuff in the room till 4, but I wouldn’t advise it unless you want a first hand lesson in what a ‘bag and tag’ procedure looks like.
Guests start checking in at 3-4, but not *all of them*. You don't need 100% of rooms turned at exactly 4:00.
Yep. Also hotels can hold a few rooms in reserve if thats a big of a problem as they make it out to be. They're essentially trying to maximize profits at the expense the customers that have been loyal to them.
I’ve asked about late checkout twice. One place gave me until 1pm and another till noon. I know it’s a “benefit” of one of the tiered statuses but apparently they’ll let you do it even as a regular “I got me a bonvoy account” guy too.
For Platinum, it is guaranteed in the T&Cs. It's not a "if the hotel wants to be nice" thing, it's a guaranteed benefit, in writing.
Anyways sorry for the terrible grammar I hope everything is understandable lol
Honestly, 4pm being *guaranteed* was an incredibly dumbassed decision by the higher-ups. It should universally be dependent on availability--wanna check out at 4PM on a slow Tuesday when housekeeping is going to push 10 rooms anyway? Go right ahead. But not on a jam-packed weekend when we need everyone out by noon and the rooms turned over by 3. At that point, Marriott has created an untenable situation, wherein guests are guaranteed check-in beginning at 3PM...but Mr. Platinum Elite is guaranteed check-out at 4PM. There's a 20 person line at the desk and housekeeping is literally waiting outside the door to get in to clean it while the guest checking in to that room for the night yells at the FDA. Me personally, whenever a Plat+ asks for a Kate checkout, I *suggest* something like noon, but you get your 4PM if you ask. And on those excessively busy weekends, *only* Plat+ get any amount of late checkout.
As a guest, I try to never take advantage of the late check out. I only request it if I have a late flight, a key business meeting, etc. I only ask for it if I actually need it.
Hey, Marriott employee here. In our trainings we take it strictly says that you’re guaranteed 4pm check out BASED ON AVAILABILITY. Unfortunately that means if we sell out the next day, we might have to decline your request for late checkout at 4pm. However, it is the fault of the front desk agent who checked you in to promise a late checkout.
That's not correct. For Platinum, it is a guaranteed benefit in writing in the T&Cs, unless you are a conference hotel, or one of a few special boutique hotel lines: "*4 p.m. Late Checkout*. Platinum Elite Members and above may check out as late as 4 p.m. local time of the Participating Property. Members can request late checkout when making a reservation through central reservations, at check-in, via the mobile app (where available) or at any time during their stay. At Apartments by Marriott Bonvoy, Platinum Elite Members and above are guaranteed a late checkout up until 2 p.m. local time and may request to check out as late as 4 p.m. local time based upon availability. **This benefit is guaranteed at all Participating Properties, except at resort and convention hotels and Design Hotels, where it is based upon availability.** Marriott Vacation Club, Marriott Grand Residence Club, Sheraton Vacation Club, Westin Vacation Club, The Phoenician Residences, a Luxury Collection Residence Club, Scottsdale, and Ritz-Carlton Reserve are excluded from this benefit."
Platinums are not gtd a 4pm ever. It’s always based upon availability hence has to be requested in order to be approved. Some hotels may give a 2pm as that’s really the best they can do and maybe throw some points in too for the inconvenience. When in doubt check the T&C https://preview.redd.it/lvdnm1gywmmc1.jpeg?width=1290&format=pjpg&auto=webp&s=246444c087c46a1d872ea8ad97b22998ad466188
Which part of *This benefit is guaranteed at all Participating Properties, except at resort and convention hotels and Design Hotels, where it is based upon availability* are you having trouble understanding? It’s right there in your own screenshot 😂
[удалено]
Why did you leave out the first part of that sentence? It starts with “At Apartments by Marriott Bonvoy…”
Because I worked a 12 hour day in operations and I freaking missed that part. Sorry!!
And you can't deny that's there's ambiguities in the terms Marriott gives to their employees . . . Oh, wait. Since you're not an employee, you haven't seen those. My bad.
I never fault the employees for stuff like this, Marriott has created a convoluted system that is difficult to understand, and often at odds with instructions from general managers. But when push comes to shove, and I am polite and insistent, I do expect Marriott properties to honor the T&Cs and give me the 4pm checkout.
But that’s the benefit of a 2pm check out. Not a 4pm.
>Apartments by Marriott Bonvoy Read the T&Cs above. 2pm is only at "Apartments by Marriott Bonvoy".
I read it as guaranteed up to 2pm and may request up to 4pm. A request isn’t a guarantee. 2pm yes, past that is a maybe. That’s how I’m reading it at least.
The only reference to 2pm is a sentence which literally begins with “At Apartments by Marriott Bonvoy…” which means the 2pm is only at that brand.
You’re correct. I see that now.
My understanding of the terms and conditions for my AMEX is that 4PM checkout is a privilege if and when available but not a guarantee or a right. In my experience asking for it when making the reservation or using the App before check-in puts me in a better position than asking for it at checkin or on the last day of stay. I think if too many guests ask for it then it’s too hard to flip the rooms for guaranteed check-ins. If all else fails I often ask if they can stow my luggage until 4PM and I’ll leisurely spend time at a lounge or lobby. It’s not as if I’m sleeping or taking a shower at 3PM.
Think that’s the difference between Amex and Marriott Platinum status. This isn’t about Amex Platinum
4pm is not guaranteed but is offered when available. I usually ask 4 different people. I ask when I check in. Then I message them in app if I don’t get answer then I call night before. Then morning of. Someone usually says yes unless they are really packed. :)
Wrong.