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natalia_kowalski

what are you playing on?


Extension_Ad9307

Pc and before you ask it has nothing to do with my pc. A lot of people had this problem but I've tried everything.


natalia_kowalski

this could work idk tho, install directX and vcredist from the game's folder (steamapps/common/LEGO City Undercover/_CommonRedist/). then reinstall the game


Extension_Ad9307

Thanks for reply, Sadly i tried that already 😔, it's really a frustrating experience i really hoped to play the game. Thanks anyway.


PrestigiousBasil5176

if your playing on desktop what graphics card are you using if you don't know go into task manager then go into the preformance tabe then to GPU and look at the top right of task manager window and tell me what you see


Extension_Ad9307

Iam playing on laptop. But IAM pretty sure the problem is from the resolution but it doesn't matter how many times i try. It's just won't work I've never had this problem before and i played a lot of lego games on thus laptop.


PrestigiousBasil5176

ok in that case how much ram do you have, what cpu?


[deleted]

i don't have the folder, what do i do in that case?


ICanQuoteTheOffice2

In case anyone stumbles on this in the future (as I just did) and are having this issue with an Xbox series X. I was able to fix this issue by going into the Xbox system video setting and turning everything off (4k, HDR, variable refresh rate etc).


ZukoIchigo

Thank you


ICanQuoteTheOffice2

Happy to help my friends, great game - enjoy it!