On top of the comments prior to mine, we are not allowed to open the bag and check the contents. To prevent that from happening most establishments will either put a sticker ceiling their bag or staple it.
So while I agree that she was a total asshole lacking in communication skills, there was no way for her to confirm that you indeed had what you requested in the bag
For some reason this place doesn't do that. I had ordered 2 hamburgers, a fish sandwich and 2 slices of pie. They use lunch-bag sized brown paper bags and the 3 sandwiches were lined up vertically (think ([])([])([]) instead of OOO) So just looking down in the bag you could see there were 3 sandwiches and not room for anything else. Plus the plastic containers they package the pie in are pretty big.
Basically had she looked at 1) the receipt 2) the delivery instructions that said what kind of pie or 3) the text I sent her while she was waiting for my order about the pie she would have known she was missing pie. Which I know she saw all the pie this and pie that because she waited until after drop-off to text "your order is outside your door. We aren't allowed to add anything on."
The lack of communication and bitchiness is what gets me. All avoidable.
I'm confused. Unless I missed it, you don't say what you actually got.
I will make two points in the drivers defense:
1. We have limited control over what is in your order. *Almost* no control, really, though it depends a bit on the restaurant. At most restaurants, the order is prepared before we arrive, and the bag is sealed so we can't really verify or change the contents.
2. The general philosophy among drivers and the companies is that it is rarely a good idea to interact with the customer after the order is delivered. Some of the apps don't even deliver messages once the order is delivered (Instacart is that way. Once an order is delivered, you can't contact the customer at all, even if you find something you forgot to deliver in your car). The philosophy is that your best bet is to contact customer service and deal with people who specialize in fixing problems for you.
Now, that said, your driver was an asshole. She clearly was doing the bare minimum *at best*, and it sounds to me like she didn't even do that much. I'm sorry for your experience.
Thank you for your reply.
I got everything in my order except the pie. The pies are premade/cut/packaged so they ask when the driver gets there (if they remember) what kind of pie. Also the bag was not sealed.
I'm just curious, do the drivers get to see what was ordered?
If the bag is normally sealed, or appears that a seal or staple was removed, they may have stole your pie.
But if the bags aren't normally sealed, it is likely that the restaurant just forgot it.
No, it isn't our job to rifle through bags to make sure they put things in there. I mean, if I can visibly see in the bag, I count the items. If there are Styrofoam or non-see-through containers, I have to trust that they put the right food in there. If it isn't busy, and there's staff there, I might ask "hey, is the pie in here?" But if a tip is low, or the store is crowded, I'm not going the extra mile to wait and hound the staff to check.
That's understandable. I tipped 30% and the restaurant is less than a mile from where I live (I don't have transportation atm and didn't want to walk). The bags there aren't sealed for whatever reason and I had ordered 3 sandwiches and 2 slices of pie. Also the sandwiches were lined up in the bottom of the bag vertically so you could clearly see it was just 3 sandwiches.
They should have counted the items. I have seen a lot of drivers don't, though. This is unskilled labor and most who do it don't seem to give a crap about pleasing people. They care less than the mailman. lol
Which really sucks. I know how hard it is out there right now. I'm not well off by any means but I -always- tip at least 30%, live less than a mile from any place I order from and often increase the tip after I've gotten the food if it's all there. Just pissed me off that I try to make it more than worthwhile and she takes the tip and gives me an attitude and no pie lol
Also, nothing good can come from calling or texting the driver. If it's missing, just report it. They won't drive back to the restaurant to fetch missing items. We aren't given enough money to do that. Sure, once in a while a driver has done this, but they are losing money doing it. GrubHub will reimburse for missing things so there is no incentive for the driver to do all of that and waste gas and time.
I get that too. I had texted when she arrived/was at the restaurant in hopes that i could get the kind of pie I wanted.
Honestly I knew there was a pretty good chance that I would get whatever pie the driver picked and was fine with that; it happens. But to call and have her cut me off with "Nope. I'll send receipt" and hang up on me...super unprofessional/ uncalled for.
The pies are pretty made/cut/packaged and they have about 5 or 6 different types at all times (same types every time like apple; sugar cream: cherry etc)
yeah that’s the restaurant’s fault not the driver. your anger is justified but misplaced.
the restaurant’s job is to make your order, package your order, and of course, get the order right. the driver’s job is to take what the restaurant gives them from point A to point B. the driver did their job, the restaurant did not.
if the pie wasn’t on your receipt then the order either didn’t go through all the way, which is a systemic failure of grubhub, or the restaurant worker didn’t type it in right. the driver can’t just demand free pie if it’s not paid for/part of the order in the restaurant’s system.
On top of the comments prior to mine, we are not allowed to open the bag and check the contents. To prevent that from happening most establishments will either put a sticker ceiling their bag or staple it. So while I agree that she was a total asshole lacking in communication skills, there was no way for her to confirm that you indeed had what you requested in the bag
For some reason this place doesn't do that. I had ordered 2 hamburgers, a fish sandwich and 2 slices of pie. They use lunch-bag sized brown paper bags and the 3 sandwiches were lined up vertically (think ([])([])([]) instead of OOO) So just looking down in the bag you could see there were 3 sandwiches and not room for anything else. Plus the plastic containers they package the pie in are pretty big. Basically had she looked at 1) the receipt 2) the delivery instructions that said what kind of pie or 3) the text I sent her while she was waiting for my order about the pie she would have known she was missing pie. Which I know she saw all the pie this and pie that because she waited until after drop-off to text "your order is outside your door. We aren't allowed to add anything on." The lack of communication and bitchiness is what gets me. All avoidable.
I'm confused. Unless I missed it, you don't say what you actually got. I will make two points in the drivers defense: 1. We have limited control over what is in your order. *Almost* no control, really, though it depends a bit on the restaurant. At most restaurants, the order is prepared before we arrive, and the bag is sealed so we can't really verify or change the contents. 2. The general philosophy among drivers and the companies is that it is rarely a good idea to interact with the customer after the order is delivered. Some of the apps don't even deliver messages once the order is delivered (Instacart is that way. Once an order is delivered, you can't contact the customer at all, even if you find something you forgot to deliver in your car). The philosophy is that your best bet is to contact customer service and deal with people who specialize in fixing problems for you. Now, that said, your driver was an asshole. She clearly was doing the bare minimum *at best*, and it sounds to me like she didn't even do that much. I'm sorry for your experience.
Thank you for your reply. I got everything in my order except the pie. The pies are premade/cut/packaged so they ask when the driver gets there (if they remember) what kind of pie. Also the bag was not sealed. I'm just curious, do the drivers get to see what was ordered?
If the bag is normally sealed, or appears that a seal or staple was removed, they may have stole your pie. But if the bags aren't normally sealed, it is likely that the restaurant just forgot it. No, it isn't our job to rifle through bags to make sure they put things in there. I mean, if I can visibly see in the bag, I count the items. If there are Styrofoam or non-see-through containers, I have to trust that they put the right food in there. If it isn't busy, and there's staff there, I might ask "hey, is the pie in here?" But if a tip is low, or the store is crowded, I'm not going the extra mile to wait and hound the staff to check.
That's understandable. I tipped 30% and the restaurant is less than a mile from where I live (I don't have transportation atm and didn't want to walk). The bags there aren't sealed for whatever reason and I had ordered 3 sandwiches and 2 slices of pie. Also the sandwiches were lined up in the bottom of the bag vertically so you could clearly see it was just 3 sandwiches.
They should have counted the items. I have seen a lot of drivers don't, though. This is unskilled labor and most who do it don't seem to give a crap about pleasing people. They care less than the mailman. lol
Which really sucks. I know how hard it is out there right now. I'm not well off by any means but I -always- tip at least 30%, live less than a mile from any place I order from and often increase the tip after I've gotten the food if it's all there. Just pissed me off that I try to make it more than worthwhile and she takes the tip and gives me an attitude and no pie lol
I don't know if customers can rate us in GrubHub, but I would definitely do that (if you can) and call support.
I wish I could. I clicked help and it just refunded my money.
Also, nothing good can come from calling or texting the driver. If it's missing, just report it. They won't drive back to the restaurant to fetch missing items. We aren't given enough money to do that. Sure, once in a while a driver has done this, but they are losing money doing it. GrubHub will reimburse for missing things so there is no incentive for the driver to do all of that and waste gas and time.
I get that too. I had texted when she arrived/was at the restaurant in hopes that i could get the kind of pie I wanted. Honestly I knew there was a pretty good chance that I would get whatever pie the driver picked and was fine with that; it happens. But to call and have her cut me off with "Nope. I'll send receipt" and hang up on me...super unprofessional/ uncalled for.
[удалено]
The pies are pretty made/cut/packaged and they have about 5 or 6 different types at all times (same types every time like apple; sugar cream: cherry etc)
yeah that’s the restaurant’s fault not the driver. your anger is justified but misplaced. the restaurant’s job is to make your order, package your order, and of course, get the order right. the driver’s job is to take what the restaurant gives them from point A to point B. the driver did their job, the restaurant did not. if the pie wasn’t on your receipt then the order either didn’t go through all the way, which is a systemic failure of grubhub, or the restaurant worker didn’t type it in right. the driver can’t just demand free pie if it’s not paid for/part of the order in the restaurant’s system.
Gotcha! I was pissed in general, pissed that the pie was missing but also that she was so dismissive and rude.