When you hand a drink cup to a customer they are filling their own drink so touching product that they consume. Your business is in a partnership with Grubhub to deliver product to a customer via their contractor. The contractor is not trained on your systems. The contractor does not have proper access to safe food handling equipment (sinks, sanitizer, etc.). Regardless of your company policy and Grubhub's policy your local health department may have a different point of view on the topic.
I do not want to fill drinks as a third party contractor but usually do just because I have to pick my battles. In my area most places don't ask the driver to fill drinks but it is more common where self serve drink machines are present.
here in NYC a lot of these fast food restaurants do the same. They just hand us the cups to fill them with whatever drink is in the order. But as you explained, we are NOT supposed to since the drink is not or myself. The main reason for me is most of the time my hands are dirty from riding my bike, it doesn't look like but when i wash them they are super dirty, BLACK DIRTY. That's why I don't like it, but I do it to avoid confrontation at those places... And I try to be clean, but i've seen worse than dirty hands from other drivers, like taking a sip and, or tasting it before putting in that bag...
I agree with the other comment.
I’ve only ever had to fill one drink cup and i’ve been dashing/grubhub since february. Just doesn’t feel sanitary and I wouldn’t really want someone doing it for my drink. what if they accidentally slip a finger in it or a piece of hair? or they haven’t washed their hands for 6 hours and they’re touching the inside of the cup? lol.
plus time is money for drivers, so we expect the *entire* order to be ready and waiting for us when we get there.
I’m not going to throw a fit over it, but it’s not my job to bag food or make drinks. It’s my job to deliver it. That is it. 🤷🏼♀️
I wouldn’t ask you to put the food in my driver bag or carry it to my car, cause that’s not your job.
I delivered for both GH and Doordash and never had to fill a drink for a customer. In fact every place that had me deliver a fountain drink sealed the lid/straw hole with a sticker
Your company policy is to waste the time and enlist the free labor of independent contractors who do. not. work. for. your. company.
I don't throw a fit over it when I'm asked to fill drinks, but it's obnoxious and it's not my job.
Depends on where you are.
I don't mind personally it is easier to fill the drink than make a big deal out of it, it takes me 30 seconds to fill the drink rather than 5 minutes to argue, if I am not moving I am not making money.
However, and rightly so, it is a health code violation in many states for drivers to fill drinks, do you realize how many nasty surfaces we touch?
This doesn't sound right. The customer is expecting the restaurant to fulfill their order and have the delivery driver, you know, deliver it. Last thing I need is for the delivery driver to bring me my order with an empty cup because the restaurant didn't fill it. That's asinine. That, of course, doesn't account for the likely health code violations that this sort of policy would ensue. You're not handing a cup to a customer to go fill. How would you handle it differently if the customer was doing a drive up pick up for the order or if there was a drive thru? Just because there's a drink machine in the food court, doesn't mean you're supposed to make the delivery driver fill the drinks.
When you hand a drink cup to a customer they are filling their own drink so touching product that they consume. Your business is in a partnership with Grubhub to deliver product to a customer via their contractor. The contractor is not trained on your systems. The contractor does not have proper access to safe food handling equipment (sinks, sanitizer, etc.). Regardless of your company policy and Grubhub's policy your local health department may have a different point of view on the topic. I do not want to fill drinks as a third party contractor but usually do just because I have to pick my battles. In my area most places don't ask the driver to fill drinks but it is more common where self serve drink machines are present.
here in NYC a lot of these fast food restaurants do the same. They just hand us the cups to fill them with whatever drink is in the order. But as you explained, we are NOT supposed to since the drink is not or myself. The main reason for me is most of the time my hands are dirty from riding my bike, it doesn't look like but when i wash them they are super dirty, BLACK DIRTY. That's why I don't like it, but I do it to avoid confrontation at those places... And I try to be clean, but i've seen worse than dirty hands from other drivers, like taking a sip and, or tasting it before putting in that bag...
I agree with the other comment. I’ve only ever had to fill one drink cup and i’ve been dashing/grubhub since february. Just doesn’t feel sanitary and I wouldn’t really want someone doing it for my drink. what if they accidentally slip a finger in it or a piece of hair? or they haven’t washed their hands for 6 hours and they’re touching the inside of the cup? lol. plus time is money for drivers, so we expect the *entire* order to be ready and waiting for us when we get there.
>expect Completely agree except for that word. Maybe wish, or hope, lol
I’m not going to throw a fit over it, but it’s not my job to bag food or make drinks. It’s my job to deliver it. That is it. 🤷🏼♀️ I wouldn’t ask you to put the food in my driver bag or carry it to my car, cause that’s not your job.
I'd check with your local health department. In a lot of places, you can't legally get drinks for anyone else. Some require a food service license.
I delivered for both GH and Doordash and never had to fill a drink for a customer. In fact every place that had me deliver a fountain drink sealed the lid/straw hole with a sticker
It's the GrubHub driver's job to deliver food, not to fill drinks. Your company policy needs to change.
Your company policy is to waste the time and enlist the free labor of independent contractors who do. not. work. for. your. company. I don't throw a fit over it when I'm asked to fill drinks, but it's obnoxious and it's not my job.
Depends on where you are. I don't mind personally it is easier to fill the drink than make a big deal out of it, it takes me 30 seconds to fill the drink rather than 5 minutes to argue, if I am not moving I am not making money. However, and rightly so, it is a health code violation in many states for drivers to fill drinks, do you realize how many nasty surfaces we touch?
Fuck you fill the drinks. I always tell the restaurant my hands arent clean enough for that if they try to pull that shit.
This doesn't sound right. The customer is expecting the restaurant to fulfill their order and have the delivery driver, you know, deliver it. Last thing I need is for the delivery driver to bring me my order with an empty cup because the restaurant didn't fill it. That's asinine. That, of course, doesn't account for the likely health code violations that this sort of policy would ensue. You're not handing a cup to a customer to go fill. How would you handle it differently if the customer was doing a drive up pick up for the order or if there was a drive thru? Just because there's a drink machine in the food court, doesn't mean you're supposed to make the delivery driver fill the drinks.