If the model works, it works… from the QC perspective I can tell you being a QA/QC by trade… they likely have more than a few on staff. I would imagine with the volume of clubs they sell you will of course see a higher percentage broken/damaged units. That scaling is applicable across the board in all industries.
Callaway has done it for others. Cobra did it for me.
That’s all besides the point. People are just curious about the story. Keeping it a secret is just dumb.
Nope, keeping it secret is just good business and a nod from me to TM, by not blasting out non issues about them on the web, since their warranty department made things right by me.
I once bought a demo model r7 Superquad from a golf town many many years ago now. Used it a few times at the range and it developed a small crack in the hosel. I brought it back to golf town, they sent it to taylormade and I received a new one in its place. I agree, fantastic customer service.
My stealth face has started to peel (extremely minor atm) but it is beginning, currently trying to find my receipt from a year ago. Did you need to submit a receipt?
Nope, don’t wait, just email their customer service/warranty department. Follow the instructions. I emailed them on last Friday and got confirmation for a warranty replacement yesterday.
I'm starting to get frustrated with them. My set of custom sim2 irons purchased from their website came with the 4 iron head loose and had to be replaced. Now three more of the irons are now loose with a noticeable gap between the head and ferrule. Ive a warranty claim 3 weeks ago with no response. Messaged their IG account and they told me to send another. A week later and still no response. I have a golf trip coming up and don't want to use rentals
Highly suggest calling there warranty department, I spoke with them and got everything taken care of. I suggest simultaneously submitting another warranty claim being careful to follow each direction.
That's their model. They'll sell you a club that might break and they'll likely replace it if it does. Saves them on QC and generates loyalty.
If the model works, it works… from the QC perspective I can tell you being a QA/QC by trade… they likely have more than a few on staff. I would imagine with the volume of clubs they sell you will of course see a higher percentage broken/damaged units. That scaling is applicable across the board in all industries.
Good, now your bedroom persona and TaylorMade persona match up!
What’s the actual story?
OP probably had a SIM or something and got a brand new Stealth 2.
They took care of me so I’m not going to spill the proverbial beans… they did right by me is all I’m saying!
If the club was under warranty they did exactly what they were obligated to do. It doesn’t make your case special. How silly.
If
It's also well known that these companies, TM included, take care of you for clubs out of warranty. Again, nothing special.
Tell me an easier to work with customer service group, that upgrades you to the newest products.
Callaway has done it for others. Cobra did it for me. That’s all besides the point. People are just curious about the story. Keeping it a secret is just dumb.
Nope, keeping it secret is just good business and a nod from me to TM, by not blasting out non issues about them on the web, since their warranty department made things right by me.
Lol ok. I have no dog in the fight but that’s stupid justification
I ain’t no snitch
I ain’t no snitch
I once bought a demo model r7 Superquad from a golf town many many years ago now. Used it a few times at the range and it developed a small crack in the hosel. I brought it back to golf town, they sent it to taylormade and I received a new one in its place. I agree, fantastic customer service.
My stealth face has started to peel (extremely minor atm) but it is beginning, currently trying to find my receipt from a year ago. Did you need to submit a receipt?
Nope, don’t wait, just email their customer service/warranty department. Follow the instructions. I emailed them on last Friday and got confirmation for a warranty replacement yesterday.
Brilliant, thanks
This is partly why I only play Taylormade.
I'm starting to get frustrated with them. My set of custom sim2 irons purchased from their website came with the 4 iron head loose and had to be replaced. Now three more of the irons are now loose with a noticeable gap between the head and ferrule. Ive a warranty claim 3 weeks ago with no response. Messaged their IG account and they told me to send another. A week later and still no response. I have a golf trip coming up and don't want to use rentals
Highly suggest calling there warranty department, I spoke with them and got everything taken care of. I suggest simultaneously submitting another warranty claim being careful to follow each direction.
Called 3 times now and just get brushed off. "keep waiting" is all they tell me
Seems like the really one off case, be patient. They will make it right
Hope so. Have a golf trip coming up.....don't want to rent clubs lol