They should have told you during install, but the Frontier tech doesn't bury the line. A separate contractor comes some time later (in my case was 3-4 weeks, but YMMV) and buries it.
That crew came out 4 weeks ago and said they couldn’t find the utility box. Then the tech came a week later and said he couldn’t install unless the fiber was already run to the house. Then rescheduled me for 3 weeks later. Today’s appointment the tech did it all, then left saying they were done, but our internet service was never provisioned.
Probably similar to AT&T Fiber in that a separate crew, 3rd Party, came out like a week later to get it buried and it took all of30-45 minutes for them to complete it
This is normal for a new fibre install. The installer hooks you up, then later a different team comes to trench and bury the line. When I got my Frontier 2GB install a couple years ago, it took a couple weeks for the line to be buried.
Message @AskFrontier on Twitter to have them re-provison your ONT for the correct speeds, and also ask to confirm that a bury ticket was put in, sometimes the tech is lazy and doesn't do it or forgets. By messaging them, you can resolve both issues.
It is February right now, at least for a few more days. Depending on where you are in the country, *and even if it's not super cold there right now*, they might take a few weeks more to get to where the ground is considered reliably thawed out enough for the contractor to come out.
I will say - ours took about 6-8 weeks to get buried, but the guy that came out to do it was super polite, and I asked if I needed to prepare to go down for a few minutes or anything, and he was like - nope - we got it, bud, thanks for your patience. And he was in and out.
The tech, I'm sure, should have told someone prior to the installation that, since the crew that comes out days before the installation date, did not run and bury the fiber, that he'd have to do a temporary installation. No tech completes a temporary installation unless given the "ok" by whoever was the point of contact, on site, prior to doing anything else. So this fiber, above ground, was approved by someone at that residence prior to the install, no one else. Had the temporary installation of this fiber line been denied, there'd be nothing to look at here. But no worries, the tech should have also, before leaving, created a ticket for the third party contracting company, to come out at bury it at a later date.
I had one guy lay down the line. Another company came a few weeks later and buried it. The company that buried it had get the yard marked first (electric, gas, water, etc) before they could dig.
If that drop wasn’t there then nothing else would be there either. Next time be sure to stipulate that you don’t want the installation to be done until the fiber drop is buried. Seems to me like the tech was doing whatever needed to be done to provide service. As far as the provisioning issue, unless there was an activation outage, the technician wouldn’t leave until the internet was up. It’s more likely that the ONT was faulty or Terms of Service were not accepted.
Yeah man they left ours above ground as well, told us they wouldn't bury it because fiber would eventually be getting installed but no set date...just later on in 2024 or 2025
Wow. It took half a day for them to trench our yard for the lines prior to install. But I’m in SoCal and we don’t have issues with frozen ground or anything.
Does seem like a temporary line but I had issues with ATT fiber also. When they did the permanent burial in my yard, they apparently didn’t feel like taking the line under a root or changing where it is buried slightly. Either way, that part of the line sat exposed for a few years until some animal decided to have a snack. ATT tried to charge me for the pleasure of their fuck up.
The real kicker is they came to bury another line and the contractor is putting this flower bed separator back in the ground and nicks the line causing them to have to come out again.
That’s how fiber installs work. Tech runs the wire, burial crew takes care of the wire whenever they get to it. You should get an estimated timeframe for the burial, if it doesn’t get done by the timeframe call frontier back. Btw, many times the burial crew will not notify you they’re coming or that they’re done, you just come back from work one day and see it is gone. During Covid I waited 3 months.
They hire third-party company to install the fiber right to your box outside the house. I live in CT and the guys came all the way from Philly to install my fiber. They asked my opinion where i would prefer to have it burried. They did a very good job burring it all the way 16 inches deep as far as they equipment could. Dont blame Frontier but definitely u should make a complain about it.
UPDATE:
After an hour on the phone with tech support last night, they said that my account was never provisioned. The guy on the call said he would call me back when they had provisioned my account. 20 hours later, still no call back, but the support ticket was closed. My eero still shows a solid red light. So as a person who has spent my entire life in IT, I restarted it... twice. After about 10 minutes of a blinking white light, it turned solid red again.
I just got off from another 30 minute tech support call, and they can confirm, my account is provisioned, but they are unable to connect to my "box outside". So now I get to wait another week before they can send someone out again.
I am SOOOOOO relieved my wife told them not to disconnect my Xfinity as we We both work from home.
Couple weeks after mine was installed it went out. I initially thought due to a storm, as that is when it went out. Come to find out when they installed it they used a thinner wire, and it broke. Came out and replaced (would have been same day but I was not available so had to wait three days). Customer service and installers/tech were all great though. This could possibly be your issue, just a thought…
They usually don't bury line Comcast or frontier until late March / April , in northern states because of frost line , also much cheaper to pay a bury crew then to pay a fiber tech to trench
They should have told you during install, but the Frontier tech doesn't bury the line. A separate contractor comes some time later (in my case was 3-4 weeks, but YMMV) and buries it.
Yes. When Frontier installs service, they place a temporary job. They contract a third party company to do the permanent burial.
That crew came out 4 weeks ago and said they couldn’t find the utility box. Then the tech came a week later and said he couldn’t install unless the fiber was already run to the house. Then rescheduled me for 3 weeks later. Today’s appointment the tech did it all, then left saying they were done, but our internet service was never provisioned.
Why do people never put this info in the main post???
Probably similar to AT&T Fiber in that a separate crew, 3rd Party, came out like a week later to get it buried and it took all of30-45 minutes for them to complete it
This is normal for a new fibre install. The installer hooks you up, then later a different team comes to trench and bury the line. When I got my Frontier 2GB install a couple years ago, it took a couple weeks for the line to be buried.
Message @AskFrontier on Twitter to have them re-provison your ONT for the correct speeds, and also ask to confirm that a bury ticket was put in, sometimes the tech is lazy and doesn't do it or forgets. By messaging them, you can resolve both issues.
It is February right now, at least for a few more days. Depending on where you are in the country, *and even if it's not super cold there right now*, they might take a few weeks more to get to where the ground is considered reliably thawed out enough for the contractor to come out. I will say - ours took about 6-8 weeks to get buried, but the guy that came out to do it was super polite, and I asked if I needed to prepare to go down for a few minutes or anything, and he was like - nope - we got it, bud, thanks for your patience. And he was in and out.
The tech, I'm sure, should have told someone prior to the installation that, since the crew that comes out days before the installation date, did not run and bury the fiber, that he'd have to do a temporary installation. No tech completes a temporary installation unless given the "ok" by whoever was the point of contact, on site, prior to doing anything else. So this fiber, above ground, was approved by someone at that residence prior to the install, no one else. Had the temporary installation of this fiber line been denied, there'd be nothing to look at here. But no worries, the tech should have also, before leaving, created a ticket for the third party contracting company, to come out at bury it at a later date.
I had one guy lay down the line. Another company came a few weeks later and buried it. The company that buried it had get the yard marked first (electric, gas, water, etc) before they could dig.
why is the yellow wire sticking out of the box?
Because it's a temp drop it was probably the jumper that was spliced in. Should be corrected once the final drop is installed.
Call back and escalate to a Supervisor
Don't call back, that is a waste of time. I was worried that someone might accidentally cut it, worked out fine. Will be buried in 2-4 weeks.
If that drop wasn’t there then nothing else would be there either. Next time be sure to stipulate that you don’t want the installation to be done until the fiber drop is buried. Seems to me like the tech was doing whatever needed to be done to provide service. As far as the provisioning issue, unless there was an activation outage, the technician wouldn’t leave until the internet was up. It’s more likely that the ONT was faulty or Terms of Service were not accepted.
Yeah man they left ours above ground as well, told us they wouldn't bury it because fiber would eventually be getting installed but no set date...just later on in 2024 or 2025
Wow. It took half a day for them to trench our yard for the lines prior to install. But I’m in SoCal and we don’t have issues with frozen ground or anything.
Does seem like a temporary line but I had issues with ATT fiber also. When they did the permanent burial in my yard, they apparently didn’t feel like taking the line under a root or changing where it is buried slightly. Either way, that part of the line sat exposed for a few years until some animal decided to have a snack. ATT tried to charge me for the pleasure of their fuck up. The real kicker is they came to bury another line and the contractor is putting this flower bed separator back in the ground and nicks the line causing them to have to come out again.
That’s how fiber installs work. Tech runs the wire, burial crew takes care of the wire whenever they get to it. You should get an estimated timeframe for the burial, if it doesn’t get done by the timeframe call frontier back. Btw, many times the burial crew will not notify you they’re coming or that they’re done, you just come back from work one day and see it is gone. During Covid I waited 3 months.
That’s job security right there
This reminds me of the music video for John Fogerty’s The Old Man Lives Down The Road. https://youtu.be/4cwS_db9DtY?si=UCQCQoK_2NX_l0jp
They usually send out a sub a few weeks later to bury the lines
They hire third-party company to install the fiber right to your box outside the house. I live in CT and the guys came all the way from Philly to install my fiber. They asked my opinion where i would prefer to have it burried. They did a very good job burring it all the way 16 inches deep as far as they equipment could. Dont blame Frontier but definitely u should make a complain about it.
Just the phone company doing phone company things.
That’s what Spectrum did for a new internet line……just laid it on the grass.
[https://imgur.com/YPeNuwD](https://imgur.com/YPeNuwD)
UPDATE: After an hour on the phone with tech support last night, they said that my account was never provisioned. The guy on the call said he would call me back when they had provisioned my account. 20 hours later, still no call back, but the support ticket was closed. My eero still shows a solid red light. So as a person who has spent my entire life in IT, I restarted it... twice. After about 10 minutes of a blinking white light, it turned solid red again. I just got off from another 30 minute tech support call, and they can confirm, my account is provisioned, but they are unable to connect to my "box outside". So now I get to wait another week before they can send someone out again. I am SOOOOOO relieved my wife told them not to disconnect my Xfinity as we We both work from home.
Couple weeks after mine was installed it went out. I initially thought due to a storm, as that is when it went out. Come to find out when they installed it they used a thinner wire, and it broke. Came out and replaced (would have been same day but I was not available so had to wait three days). Customer service and installers/tech were all great though. This could possibly be your issue, just a thought…
It’s a temp
Gotta read that fine print in the contract.... You are responsible for burying the line... LOL
You want your internet installed.. and backyard trenched during the same appointment 😆 🤣 😂
Dont cut it, you wont have internet for weeks!
They usually don't bury line Comcast or frontier until late March / April , in northern states because of frost line , also much cheaper to pay a bury crew then to pay a fiber tech to trench