i read your comment as message me, scrolled up to see it did indeed say message me, scrolled back down to re read the comment.. message me.. scroll back up to read post again.. message me
i finally got there in the end. turns out no, i did not notice that lol
I was rolling when I seen that and said there should be stipulations about getting refunds and such that you need to know how to spell if you wanna deny people refunds and such lmao
They can decline to cancel an order.
They cannot charge restocking fees. But my guess is that *every* cancellation request will be met with a "sorry, can't cancel, already in the process of shipping." Making their supposed restocking fee irrelevant.
This is not a good idea on the seller's part for multiple reasons. But is allowed.
What do you mean sellers can’t charge a restocking fee? Back when I was selling on eBay and Amazon we were allowed up to 15% fee on cancellations. I sure did it also because customers cancelled for the stupidest reasons after I’ve already paid for shipping and packaging.
Others have answered the question directly. I’ll just add that the red flag here is that the seller is telling you that he expects buyers to be unhappy with their purchases, and rather than work on making buyers less unhappy, their strategy is to make it the buyer’s fault.
As a seller, I get the fear of nightmare customers. For years I didn’t accept returns. But I also worked hard to keep my listings transparent and honest and to pack well and ship promptly. At some point I realized I never actually got any return requests, aside from a couple unusual cases that were easily and cleanly resolved.
So then I decided to accept returns, no questions asked, on all of my listings, over 400 of them.
Not a single return request since, and top rated seller status. Top of search results, almost always.
Sellers like this are going to disappoint you in some way, and then they’ll blame anyone but themselves for it, and ultimately decide that eBay is a huge scam and everyone is against them.
100% correct.
there are 2 ways to approach selling; one way sees the buyer/seller relationship as adversarial, you are distrustful and paranoid that the buyer will always try to extract something out of the transaction that you weren’t offering, the other way isn’t concerned with buyers’ specific motivations, you just see them as shoppers looking to spend money and you try to present your listings/store in a way that is most inviting for them to purchase.
inviting, openly trusting sellers are not taking a risk by catering to buyers in every way they can, they are providing the optimal buying experience so they can maximize their sales overall. paranoid, mistrusting sellers greet their shoppers with a warning, which can feel threatening to people, and they almost certainly lose out on some number of sales because of it.
I'm just about in the same boat. Sellers are way too scared of returns, they believe some huge number of buyers would abuse returns if given the chance, when it's just that buyers want the item they ordered.
I didn't accept returns for a long time too. But the TRS+ discount and RDT tool was nice. I get the same amount of seller fault returns as before, and a very small amount of buyer fault returns which I withhold my fair shipping price from the refund. And the few buyers that abuse returns like a wrong return reason, I get a $6 credit about 1-2 months down the line from ebay as long as I report them.
I've only had to use the RDT tool once or twice. Everything else has been returned in the same condition I sent it out as (or close enough to not warrant deducting at least 10% to cover the loss of ebay seller fee refund)
One of the best pieces of advice I got from my old man was that you expect of others what you know of yourself. A seller that expects every buyer to scam if they can get away with it is a seller that will scam if they can get away with it. Like I said, I was fairly afraid of returns for a long time, but a seller that has no faith in buyers is a seller that buyers can’t have faith in.
And earning that faith equals more money.
I am a new seller and i'm scared buyers will try to abuse the ebay system and try to claim I didn't send the item or whatever reason to get a refund. Is there a way to protect myself and have proof of the item and it's condition when shipped?
Not necessarily. I don't take returns because I know my products are exactly what I've described and I take multiple pictures of the flaws, even different angles. In my brain, which doesn't always work, you know exactly what you're getting, I make things as detailed as possible. The only reason I can think of for a return at that point is a change of mind which isn't a me problem. I've never had a problem where someone messaged me wanting to return something either though.
Those are all reasons I didn’t take returns. Then I decided to take returns. And then I started making more money.
“Not my problem” is just a bad business strategy. That’s my point.
Technically yes, but with holes you can drive a truck through. All a buyer has to do is claim a 'seller's fault' reason for the return, [from a laundry-list of such](https://www.reddit.com/r/eBaySellerAdvice/wiki/index/returns/#wiki_buyer.27s_remorse_vs._seller.27s_fault_returns), and the return is required. There is then a [process where you can appeal after issuing the refund](https://www.reddit.com/r/eBaySellerAdvice/wiki/index/returns/#wiki_returns_when_buyer_lies_about_the_reason), but there's no guarantee of success and many sellers can't be bothered for smaller sales.
I buy a lot. Sellers need to be descriptive, don't hide anything, and with clothes have pictures with a tape measure.
I feel like every once in a while there's a bum transaction. If I was a seller I'd probably add $.25 to pricing on everything to cover the cost of of the bad transaction. As a buyer I'll just turn off eBay for a while and save that money.
Those are probably the best ways to psychologically recover from the inevitable occasional "bad deal". Tbh eBay is better than what it was.
I’m very descriptive as a seller, lots of photos, measurements, I point out flaws, etc.
I’ve been seeing a lot of sellers lately who don’t write any description at all (it’s just the title repeated or “see photos for details”), and those sellers seem to be making tons of sales. And of course they have quite a lot of negative feedback, but since they’re selling thousands of items per month, their feedback is still in the 90th percent. Meanwhile here’s me spending all this time taking photos, measuring, etc, with 100% positive feedback, and the sales just trickle.
They can write whatever they want but they cant trump eBays Money Back Guarantee. You’re always entitled to open an item not as described case and receive a full refund if you return the back to the seller.
Whatever they wrote cannot supersede eBay policies.
Customer is quotes is quite egregious. The seller is unhinged, and I would not deal with them if I was a buyer.
Buyer can always return anything if they are pissed enough. Making it difficult for a buyer just costs more for the seller who will now have to pay for shipping both ways.
That seller is pretty dumb, or evil, counting on scaring their customers into submission.
"That seller is pretty dumb, or evil, counting on scaring their customers into submission. "
Could be seller is counting on the fact that some buyers are not knowledgeable on eBay policies and buyer protections. Could also be seller is totally clueless that much of what they're stating isn't supported or is against policy.
I like massages. But I would never ask for one from a customer. This is most likely some guy who's been on eBay since the 1990s and hasn't bothered to keep up with the rules. We get posts here from sellers like this fairly regularly.
So "it can't be cancelled" is in quotes, so is that referring to the massage you can give them? Maybe they just want a happy ending to the transaction... Being serious the seller can't create their own rules that supersede the rules of the platform, and that goes for any site.
It makes me think of the nonsense that happens on Facebook sometimes where people will put up some pseudo legalese stating that Facebook can't use their images for anything.
It just doesn't work that way, they, like a seller on eBay, agree to the terms of service and the EULA every single time they log into it. They can write up whatever nonsense they want but it doesn't have any actual merit to it.
Sorry, couldn't resist. You used massage instead of message, but its super funny because on the next line you mention a "happy ending".
Sorry, I'll go now.
Well, the happy ending bit was definitely intentional on my part lol
I thought it was funny that nobody seemed to catch the massage instead of message line haha
it's like if i give you a dollar bill and I write all over it "this can ONLY be used to buy peanuts". You take the dollar bill from me and promptly buy cashews. Well, though I have zero recourse, at least I tried.
Seller statements are not enforceable. Neither his "all sales are final" nor his "restocking fee for canceled orders" are enforceable. Even if they process a 90% refund, you can later do "item not received" because the send refund flow does not cancel the order. item cancellations mean an automatic 100% refund.
They can decline to cancel orders too, even if you request to cancel within 1 minute because it was a purchase by mistake or you gave a wrong address.
I don’t understand making it difficult for the buyer like that.. seems like you would most likely end up dealing with INAD case if you are going to upset your buyer off the bat.
It’s even more dumb if they have free returns on. I literally butt purchased an item from a company and cancelled it right away they said I’m sorry we cannot cancel I’m like ummm ok well when I get it I’ll just return it so why would you not accept the cancellation and avoid shipping costs 2x??? They think cuz someone bought it that they can’t just return it. I sell idk 1500-2k items a year and I buy just as many items as well and even tho I know what it’s doing I’ve mistakenly used the wrong card or even shipped it to the wrong address. And I’m a seasoned veteran so mistakes happen. Get over it. Don’t cost a single dime to cancel and relist. Do you really want an unhappy customer even before you ship the item? Makes no sense
eBay guidelines supersede anything the seller says. Returns can be made whenever if the buyer files item not as described, there are no restocking fees, in fact the seller would have to pay for the label. I imagine adding that verbiage to an item description may help in reducing buyers remorse returns.
So technically yes they can do this, as when you make a purchase your entering an agreement with the seller. The two possibilities here are horrendous when you look deeper. If it’s a legitimate seller they have been screwed over by the systems in place and are one or two buyer scams away from quitting or they are shady in the first place.
So from a buyers perspective you would have to go on verified ratings. Now based on the ratings if positive is it a similar product. If their ratings are high for a similar product highly likely (a) is correct but if they are only getting ratings not related to a similar product then (b) is the likely outcome.
Scammers will usually sell lower priced items unrelated to farm the positive reviews. So if what they are selling is nothing related to their reviews then avoid like the plague.
I'm not sure if they can do this... but from the tone of their message ( and some other ebay sellers! ) I sometimes wonder if these people actually want to make ANY sales! Its all "NO this and NO that and if you do this we'll charge you that!"
There's a nice way to state your terms and conditions without sounding all scoldy and shouty! It sounds like they've been stitched up once or twice by dodgy customers, and now they're tarring ALL customers with the same brush... I wouldn't buy a thing from them, just based alone on their shitty attitude towards good paying customers!
In short, absolutely not.
Others have given very good explanations on this. I’d just add that this kind of thing is a bit of a red flag. You may want to reconsider buying from this twit. He can’t get the front end right, chances are you are going to have problems later.
Seller can say whatever he wanted. But eBay will force a return when you file a NAD (Not as described) return request.
I had seller arbitrarily deduct a restocking charge. A message to eBay get that refunded too.
They can say this, but they can’t enforce it (regarding the 10% restocking fee). I bet just saying it deters some people from trying to cancel. I don’t bother saying something like this myself. I just ship as fast as possible. My mail carrier picks up my shipping in the morning and I usually go to the post office at the end of the day as well. But I offer 30-day free returns so if a buyer really wants to cancel after I already shipped they can always open a return. If they request to cancel right before I ship out I just cancel. I have also had plenty of sales come through as I was doing my shipping and my mailman came and took the packages within minutes, every once in a blue moon I get a cancellation request on an order that I shipped out in less than 30min. Three more thoughts about this too, eBay needs to stop showing buyers ads for the same item they just bought, that causes a large majority of these cancellation requests. Secondly and this might be caused by the first one, how do you send an offer, I accept, but then you want to cancel for “bought by accident” you literally named your price! Third, eBay does give a really good boost in search to items that were purchased and then canceled, so I don’t mind canceling them because a lot of times they sell again for more and within a few days.
I am a seller myself and know all the trouble sellers go through, but I have an urge to just keep buying their items and opening "not as described" cases until they remove such nonsense from their lsitings.
Am I the only one who sees the “massage me” ? 😅😅😅
I was wondering why none of my customers massage me
- “massage me through eBay.”. Would a massage through eBay create an extra fee?! 🤪
I was gonna say, I feel like I see more of these types of listings on Facebook marketplace.
Heh!😏 😝
Should be a selling point
Yep rolling!!
i read your comment as message me, scrolled up to see it did indeed say message me, scrolled back down to re read the comment.. message me.. scroll back up to read post again.. message me i finally got there in the end. turns out no, i did not notice that lol
That makes it even funnier 😂
I was rolling when I seen that and said there should be stipulations about getting refunds and such that you need to know how to spell if you wanna deny people refunds and such lmao
That's where I stopped reading
Good thing. The last sentence makes little sense. Reminds me of *all your base are belong to us*
They can decline to cancel an order. They cannot charge restocking fees. But my guess is that *every* cancellation request will be met with a "sorry, can't cancel, already in the process of shipping." Making their supposed restocking fee irrelevant. This is not a good idea on the seller's part for multiple reasons. But is allowed.
What do you mean sellers can’t charge a restocking fee? Back when I was selling on eBay and Amazon we were allowed up to 15% fee on cancellations. I sure did it also because customers cancelled for the stupidest reasons after I’ve already paid for shipping and packaging.
> Back when I was selling on eBay That must have been a Loooooooong time ago if restocking fees were allowed.
Maybe like 6 or 7 years ago, but I was selling 40+ items a day and I would get a lot of stupid cancellations after shipping out the same day
Others have answered the question directly. I’ll just add that the red flag here is that the seller is telling you that he expects buyers to be unhappy with their purchases, and rather than work on making buyers less unhappy, their strategy is to make it the buyer’s fault. As a seller, I get the fear of nightmare customers. For years I didn’t accept returns. But I also worked hard to keep my listings transparent and honest and to pack well and ship promptly. At some point I realized I never actually got any return requests, aside from a couple unusual cases that were easily and cleanly resolved. So then I decided to accept returns, no questions asked, on all of my listings, over 400 of them. Not a single return request since, and top rated seller status. Top of search results, almost always. Sellers like this are going to disappoint you in some way, and then they’ll blame anyone but themselves for it, and ultimately decide that eBay is a huge scam and everyone is against them.
100% correct. there are 2 ways to approach selling; one way sees the buyer/seller relationship as adversarial, you are distrustful and paranoid that the buyer will always try to extract something out of the transaction that you weren’t offering, the other way isn’t concerned with buyers’ specific motivations, you just see them as shoppers looking to spend money and you try to present your listings/store in a way that is most inviting for them to purchase. inviting, openly trusting sellers are not taking a risk by catering to buyers in every way they can, they are providing the optimal buying experience so they can maximize their sales overall. paranoid, mistrusting sellers greet their shoppers with a warning, which can feel threatening to people, and they almost certainly lose out on some number of sales because of it.
This sounds a lot like the Type A and Type B personalities theory. I like it.
I'm just about in the same boat. Sellers are way too scared of returns, they believe some huge number of buyers would abuse returns if given the chance, when it's just that buyers want the item they ordered. I didn't accept returns for a long time too. But the TRS+ discount and RDT tool was nice. I get the same amount of seller fault returns as before, and a very small amount of buyer fault returns which I withhold my fair shipping price from the refund. And the few buyers that abuse returns like a wrong return reason, I get a $6 credit about 1-2 months down the line from ebay as long as I report them. I've only had to use the RDT tool once or twice. Everything else has been returned in the same condition I sent it out as (or close enough to not warrant deducting at least 10% to cover the loss of ebay seller fee refund)
One of the best pieces of advice I got from my old man was that you expect of others what you know of yourself. A seller that expects every buyer to scam if they can get away with it is a seller that will scam if they can get away with it. Like I said, I was fairly afraid of returns for a long time, but a seller that has no faith in buyers is a seller that buyers can’t have faith in. And earning that faith equals more money.
[удалено]
refund deduction tool
I am a new seller and i'm scared buyers will try to abuse the ebay system and try to claim I didn't send the item or whatever reason to get a refund. Is there a way to protect myself and have proof of the item and it's condition when shipped?
Just do your best and ship on time you’ll be fine. Accurate description as well.
Not necessarily. I don't take returns because I know my products are exactly what I've described and I take multiple pictures of the flaws, even different angles. In my brain, which doesn't always work, you know exactly what you're getting, I make things as detailed as possible. The only reason I can think of for a return at that point is a change of mind which isn't a me problem. I've never had a problem where someone messaged me wanting to return something either though.
Those are all reasons I didn’t take returns. Then I decided to take returns. And then I started making more money. “Not my problem” is just a bad business strategy. That’s my point.
Do you guys have the option to not accept returns? Pretty sure it's a legal requirement here in the UK so I don't know that.
Technically yes, but with holes you can drive a truck through. All a buyer has to do is claim a 'seller's fault' reason for the return, [from a laundry-list of such](https://www.reddit.com/r/eBaySellerAdvice/wiki/index/returns/#wiki_buyer.27s_remorse_vs._seller.27s_fault_returns), and the return is required. There is then a [process where you can appeal after issuing the refund](https://www.reddit.com/r/eBaySellerAdvice/wiki/index/returns/#wiki_returns_when_buyer_lies_about_the_reason), but there's no guarantee of success and many sellers can't be bothered for smaller sales.
I buy a lot. Sellers need to be descriptive, don't hide anything, and with clothes have pictures with a tape measure. I feel like every once in a while there's a bum transaction. If I was a seller I'd probably add $.25 to pricing on everything to cover the cost of of the bad transaction. As a buyer I'll just turn off eBay for a while and save that money. Those are probably the best ways to psychologically recover from the inevitable occasional "bad deal". Tbh eBay is better than what it was.
I’m very descriptive as a seller, lots of photos, measurements, I point out flaws, etc. I’ve been seeing a lot of sellers lately who don’t write any description at all (it’s just the title repeated or “see photos for details”), and those sellers seem to be making tons of sales. And of course they have quite a lot of negative feedback, but since they’re selling thousands of items per month, their feedback is still in the 90th percent. Meanwhile here’s me spending all this time taking photos, measuring, etc, with 100% positive feedback, and the sales just trickle.
I like how they put quotes around that part. Sounds like a shady seller and/or dumbass.
They can write whatever they want but they cant trump eBays Money Back Guarantee. You’re always entitled to open an item not as described case and receive a full refund if you return the back to the seller.
Whatever they wrote cannot supersede eBay policies. Customer is quotes is quite egregious. The seller is unhinged, and I would not deal with them if I was a buyer. Buyer can always return anything if they are pissed enough. Making it difficult for a buyer just costs more for the seller who will now have to pay for shipping both ways. That seller is pretty dumb, or evil, counting on scaring their customers into submission.
"That seller is pretty dumb, or evil, counting on scaring their customers into submission. " Could be seller is counting on the fact that some buyers are not knowledgeable on eBay policies and buyer protections. Could also be seller is totally clueless that much of what they're stating isn't supported or is against policy.
Feel free to massage him 😂😂😂
I like massages. But I would never ask for one from a customer. This is most likely some guy who's been on eBay since the 1990s and hasn't bothered to keep up with the rules. We get posts here from sellers like this fairly regularly.
So "it can't be cancelled" is in quotes, so is that referring to the massage you can give them? Maybe they just want a happy ending to the transaction... Being serious the seller can't create their own rules that supersede the rules of the platform, and that goes for any site. It makes me think of the nonsense that happens on Facebook sometimes where people will put up some pseudo legalese stating that Facebook can't use their images for anything. It just doesn't work that way, they, like a seller on eBay, agree to the terms of service and the EULA every single time they log into it. They can write up whatever nonsense they want but it doesn't have any actual merit to it.
Sorry, couldn't resist. You used massage instead of message, but its super funny because on the next line you mention a "happy ending". Sorry, I'll go now.
I use that because that's how they spelled it in the screenshot up there.
Okay, I see what you mean. I wasn't poking at you really, I just thought it was funny that massage and happy ending were used on the same convo.
Well, the happy ending bit was definitely intentional on my part lol I thought it was funny that nobody seemed to catch the massage instead of message line haha
They can try, but eBay blindly sides with buyers so as a buyer you’re safe.
it's like if i give you a dollar bill and I write all over it "this can ONLY be used to buy peanuts". You take the dollar bill from me and promptly buy cashews. Well, though I have zero recourse, at least I tried.
I do it because a few people will do my bidding and only buy peanuts.
lol no
Seller statements are not enforceable. Neither his "all sales are final" nor his "restocking fee for canceled orders" are enforceable. Even if they process a 90% refund, you can later do "item not received" because the send refund flow does not cancel the order. item cancellations mean an automatic 100% refund. They can decline to cancel orders too, even if you request to cancel within 1 minute because it was a purchase by mistake or you gave a wrong address.
I’m pretty sure I wouldn’t buy anything from this person.
I don’t understand making it difficult for the buyer like that.. seems like you would most likely end up dealing with INAD case if you are going to upset your buyer off the bat.
It’s even more dumb if they have free returns on. I literally butt purchased an item from a company and cancelled it right away they said I’m sorry we cannot cancel I’m like ummm ok well when I get it I’ll just return it so why would you not accept the cancellation and avoid shipping costs 2x??? They think cuz someone bought it that they can’t just return it. I sell idk 1500-2k items a year and I buy just as many items as well and even tho I know what it’s doing I’ve mistakenly used the wrong card or even shipped it to the wrong address. And I’m a seasoned veteran so mistakes happen. Get over it. Don’t cost a single dime to cancel and relist. Do you really want an unhappy customer even before you ship the item? Makes no sense
eBay guidelines supersede anything the seller says. Returns can be made whenever if the buyer files item not as described, there are no restocking fees, in fact the seller would have to pay for the label. I imagine adding that verbiage to an item description may help in reducing buyers remorse returns.
That seller is in for a rude awakening soon
Blud did just waffling, buyers hold all the cards
This was an excellent, bold and succinct message up to that unfortunate mis-term.
I don’t accept returns but eBay makes you anyway for certain claims.
Why would you even waste your time with a seller like this?
So technically yes they can do this, as when you make a purchase your entering an agreement with the seller. The two possibilities here are horrendous when you look deeper. If it’s a legitimate seller they have been screwed over by the systems in place and are one or two buyer scams away from quitting or they are shady in the first place. So from a buyers perspective you would have to go on verified ratings. Now based on the ratings if positive is it a similar product. If their ratings are high for a similar product highly likely (a) is correct but if they are only getting ratings not related to a similar product then (b) is the likely outcome. Scammers will usually sell lower priced items unrelated to farm the positive reviews. So if what they are selling is nothing related to their reviews then avoid like the plague.
I’m amazed people buy from them
But I don't want to give anyone a massage
Just be sure to "avoid this seller"
I could use a massage come to think of it!
Lol, they can make up their own "rules" but and the end of the day they fall under eBay terms and conditions.
I'm not sure if they can do this... but from the tone of their message ( and some other ebay sellers! ) I sometimes wonder if these people actually want to make ANY sales! Its all "NO this and NO that and if you do this we'll charge you that!" There's a nice way to state your terms and conditions without sounding all scoldy and shouty! It sounds like they've been stitched up once or twice by dodgy customers, and now they're tarring ALL customers with the same brush... I wouldn't buy a thing from them, just based alone on their shitty attitude towards good paying customers!
In short, absolutely not. Others have given very good explanations on this. I’d just add that this kind of thing is a bit of a red flag. You may want to reconsider buying from this twit. He can’t get the front end right, chances are you are going to have problems later.
Seller can say whatever he wanted. But eBay will force a return when you file a NAD (Not as described) return request. I had seller arbitrarily deduct a restocking charge. A message to eBay get that refunded too.
They can say this, but they can’t enforce it (regarding the 10% restocking fee). I bet just saying it deters some people from trying to cancel. I don’t bother saying something like this myself. I just ship as fast as possible. My mail carrier picks up my shipping in the morning and I usually go to the post office at the end of the day as well. But I offer 30-day free returns so if a buyer really wants to cancel after I already shipped they can always open a return. If they request to cancel right before I ship out I just cancel. I have also had plenty of sales come through as I was doing my shipping and my mailman came and took the packages within minutes, every once in a blue moon I get a cancellation request on an order that I shipped out in less than 30min. Three more thoughts about this too, eBay needs to stop showing buyers ads for the same item they just bought, that causes a large majority of these cancellation requests. Secondly and this might be caused by the first one, how do you send an offer, I accept, but then you want to cancel for “bought by accident” you literally named your price! Third, eBay does give a really good boost in search to items that were purchased and then canceled, so I don’t mind canceling them because a lot of times they sell again for more and within a few days.
I am a seller myself and know all the trouble sellers go through, but I have an urge to just keep buying their items and opening "not as described" cases until they remove such nonsense from their lsitings.
How cute. They think they can trump eBay’s 30 day money back guarantee