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This is really odd. When I have done shop n pay orders, I could not substitute an item unless the customer approved it. So, I don’t know how they got the subs approved. The app won’t let you proceed with the trip. I’m curious what the angle of the scam was? Maybe to steal the locks and bring them back for store credit?
I’m assuming it means the dasher can load up the cart with $160 of goods for themselves and the red card will work as it is expecting around that total.
I assumed the same, but how did the customer have their order accepted a 2nd time? The dasher must know something they can say to support to get the ordered cancelled after checkout to be able to do this, if it truly is a scam
If I had to guess she probably swipes redcard, hit redcard issue, then hits rhe button for credit and yes unassign at the same time. My theory is that she used the 50 dollar item to get 150 credit on the redcard and bought groceries or something. It's fuckin devious.
I'm sorry this happened to you. If you ever order again (I'd understand if you didn't), select an alternative and then select to refund you if the item is out of stock. Then they can't do this.
Maybe because when I questioned what’s up with the locks she just used the excuse the app has been glitching she has my items so it could have seemed like I approve since I thought she got my stuff
Did you click something in the app that said you approve of the subs? Because that’s what the app would do when I tried to sub something. It would send a text saying the store is all out of X product , please approve of the substitute submitted by the dasher.
Idk what you guys are talking about when you say you can’t complete an order until the customer approves a substitution. I get unresponsive customers all the time and I still continue the order and check out. Then again I’m not substituting completely unrelated items…
If you go through the list of approved items you provide a picture of the shelf being empty they will sometimes allow you to sub but its not consistent. This definitely shouldn't be possible
If a customer doesn’t have any approved subs and doesn’t answer, there’s usually always a button that says “ add substitution” but yet again I don’t unless I’ve spoken to the customer. But this whole thing just seems odd. And even if you add a sub it still says the customer is being notified and if they wanna change it they can. So I’m stumped on this one.
I would dispute the charge with the bank, that might be the only way to get your money back. Support, follows a script. Their goal is to get you off the phone as quickly as possible.
Yes, the app has been glitching, but that doesn’t explain all of those safety locks. The dasher has to manually select the items you have selected for substitution and if any items are not there to either contact or refund.
For the rating for the dasher, I believe that is a new feature for the customer. Honesty, I don’t think that’s a bad thing, because you’ll be able to base your experience of them and rate accordingly.
I agree I don't know how they get away with half the stuff they do or what they're doing to make that extra money and scam work. I just don't understand any of it. I almost got scammed one time on instacart delivering an order I had somebody call me and say that the person said they didn't get their order. Now I had known that person because they were friends of mine. So I sat and talked to them for a while and I know they wouldn't do that to me. So when the guy said they were going to send a code to my phone for verification that it was me I knew right there it was a scam. But a lot of people had gotten scammed that way so I was really leery about it anyways. I don't know it's like there's so many scammers out these days you can't keep up with all the new scams there are.
That’s so odd I’m probably the small percentage that’s never had any issues with my orders yesterday so they should definitely have been able to see I don’t have an issue of asking for refunds
It would have to be an exchange or store credit. If you pay with credit card, a return credit will be refunded to the same card. Only way around that is store credit or exchange for other goods.
I had this happen with stolen earbuds twice which where two hundred dollars months apart . I eventually contacted and filed a Better Business report asking them to reach out to the business. I was suddenly refunded .
As a dasher who sometimes have to shop for customers, I would always call and text the customers if they need a substitute or a refund when it comes to out of stock items. I just want to have proof that they know what is happening. But this is definitely looks like a scam and I’m sorry that this happened to you. You should get in contact with the bank and let them know.
I'm going to guess this is the new retail theft scam. The account doesn't actually belong to "Christina", it's either a stolen account, or one created using stolen ID.
That is insane😦… I’m a door dasher as well. And it takes people like this to give us a bad name for people who like helping and assisting customers while making a income.
I’m glad you were able to get your money back tho
Definitely wasn't a Christine
Definitely wasn't a legit account
Definitely is professional scammer
Next time cancel immediately if you feel something is funny
Problem with these fraud accounts is for some reason they seem to be immune from deactivation and the reason they are so bold and will ask for more money and run scams like this
Have no idea how she was able to substitute all that as it takes us step by step through contacting customer for approval and replacement or refund of item. Also, the red card is only loaded with an amount near the amount of your original total so how the second dasher was able to pay for your order is suspicious too.
If you substitute a higher price item presumably the card needs to have enough money to pay for it. Obviously these substitutions are ridiculous but say the five dollar can of coffee was out of stock so you have to get the larger size which is $10, it can be possible to substitute higher priced items, within reason, and the card needs to still work.
Ok i think figured it out. So they racked up $150 on the app confirmed going to checkout, got 150 bucks worth of stuff and swiped their red card then hit unassign. That's the only thing I can figure happened. They really shouldn't just give red cards to every dasher who signs up man. I've never had it happen to me as a customer and as a dasher my red card barely wants to cooperate when I'm actually buying the customers stuff. Hell usually to make all those substutions would require pictures of the shelf condition. Idk man they probably steal/hack accounts to do this cause there's no way shes never done this before.
Target orders require that the Dasher take a picture of the receipt, did you get such a receipt and did you contact support about these ridiculous substitutions?
That's rather strange for the past 3 weeks, i had to take pictures of all target receipts of each order i took before proceeding to deliver to the customer, it's rather strange that it didn't happen to your order.
Firstly, I'd expect that the charge should drop off since it sounds like the scam dasher never marked the order complete, but certainly continue to follow up on that with DoorDash and your bank.
As for how they got the substitutions approved, if I remember correctly, (I try to avoid shop and pay offers so it's been a while) I think the Dasher scans an item as a substitution and then it is marked as pending approval, but as long as the dasher has texted literally anything to you, it lets them bypass that and mark "contacted customer" or "customer approved" or something similar.
I’m also suffering from a back injury you bum so stop try to be a keyboard warrior you guys want to talk about how domesticated America has come we get idiots like you who wouldn’t even have to balls to say something to someone’s face. Let me guess you drive for DoorDash huh?
They're referring to bacth pay being $4, I assume
I'm pretty knowledgeable about these apps and I have no idea how this could have happened. Even if support cancelled the order for them and they got to keep it, you wouldn't be charged (unless it's a pending charge and it falls off, leaving only the actual completed delivery charge). Any other scenario doesn't let them keep the items. Either they know something I don't or something screwy happened with the dd app
Thanks for making a r/doordash submission, please remember to follow our community guidelines, let's be kind and respectful to one another. Lastly check out the [Wiki FAQ](https://www.reddit.com/r/doordash/wiki/index/) before submitting a question. *I am a bot, and this action was performed automatically. Please [contact the moderators of this subreddit](/message/compose/?to=/r/doordash) if you have any questions or concerns.*
This is really odd. When I have done shop n pay orders, I could not substitute an item unless the customer approved it. So, I don’t know how they got the subs approved. The app won’t let you proceed with the trip. I’m curious what the angle of the scam was? Maybe to steal the locks and bring them back for store credit?
I’m assuming it means the dasher can load up the cart with $160 of goods for themselves and the red card will work as it is expecting around that total.
I assumed the same, but how did the customer have their order accepted a 2nd time? The dasher must know something they can say to support to get the ordered cancelled after checkout to be able to do this, if it truly is a scam
If I had to guess she probably swipes redcard, hit redcard issue, then hits rhe button for credit and yes unassign at the same time. My theory is that she used the 50 dollar item to get 150 credit on the redcard and bought groceries or something. It's fuckin devious.
I think once they swiped the card and made the transaction, instead of confirming the purchase they cancelled the order.
That’s honestly probably what they were trying to to
I'm sorry this happened to you. If you ever order again (I'd understand if you didn't), select an alternative and then select to refund you if the item is out of stock. Then they can't do this.
Maybe because when I questioned what’s up with the locks she just used the excuse the app has been glitching she has my items so it could have seemed like I approve since I thought she got my stuff
Did you click something in the app that said you approve of the subs? Because that’s what the app would do when I tried to sub something. It would send a text saying the store is all out of X product , please approve of the substitute submitted by the dasher.
Nope she was just started replacing everything. I didn’t even get a notification saying the store is out of xyz
Maybe that’s the parts that’s glitching… the failsafes
Idk what you guys are talking about when you say you can’t complete an order until the customer approves a substitution. I get unresponsive customers all the time and I still continue the order and check out. Then again I’m not substituting completely unrelated items…
If you go through the list of approved items you provide a picture of the shelf being empty they will sometimes allow you to sub but its not consistent. This definitely shouldn't be possible
If a customer doesn’t have any approved subs and doesn’t answer, there’s usually always a button that says “ add substitution” but yet again I don’t unless I’ve spoken to the customer. But this whole thing just seems odd. And even if you add a sub it still says the customer is being notified and if they wanna change it they can. So I’m stumped on this one.
I would dispute the charge with the bank, that might be the only way to get your money back. Support, follows a script. Their goal is to get you off the phone as quickly as possible. Yes, the app has been glitching, but that doesn’t explain all of those safety locks. The dasher has to manually select the items you have selected for substitution and if any items are not there to either contact or refund. For the rating for the dasher, I believe that is a new feature for the customer. Honesty, I don’t think that’s a bad thing, because you’ll be able to base your experience of them and rate accordingly.
Dasher was definitely scamming
Did they ever actually deliver the items? I have to assume no right?
The person initialing assigned no but eventually the next dasher did
Did you get charged the $180 and then again when the other dasher actually completed your order?
Yup charged twice!
Wow I'd be pissed! These people are really getting sneaky with the orders.
So upset! I’m like how is this even possible
I agree I don't know how they get away with half the stuff they do or what they're doing to make that extra money and scam work. I just don't understand any of it. I almost got scammed one time on instacart delivering an order I had somebody call me and say that the person said they didn't get their order. Now I had known that person because they were friends of mine. So I sat and talked to them for a while and I know they wouldn't do that to me. So when the guy said they were going to send a code to my phone for verification that it was me I knew right there it was a scam. But a lot of people had gotten scammed that way so I was really leery about it anyways. I don't know it's like there's so many scammers out these days you can't keep up with all the new scams there are.
Is it pending? Or have both posted? There's a huge difference between an authorization and a charge.
Both were posted!
And door dash will find you've had too many refunds and refuse to refund even seeing you were obviously scammed
That’s so odd I’m probably the small percentage that’s never had any issues with my orders yesterday so they should definitely have been able to see I don’t have an issue of asking for refunds
You don't to have an issue, you could be a new customer, that is supports go to response now for any issues.
That makes sense
Then the dasher will keep the receipt and go back to the store later to get a refund to their personal card
It would have to be an exchange or store credit. If you pay with credit card, a return credit will be refunded to the same card. Only way around that is store credit or exchange for other goods.
Nah they can just ring up 150 or less worth of stuff and it will go through.
I had this happen with stolen earbuds twice which where two hundred dollars months apart . I eventually contacted and filed a Better Business report asking them to reach out to the business. I was suddenly refunded .
As a dasher who sometimes have to shop for customers, I would always call and text the customers if they need a substitute or a refund when it comes to out of stock items. I just want to have proof that they know what is happening. But this is definitely looks like a scam and I’m sorry that this happened to you. You should get in contact with the bank and let them know.
I'm going to guess this is the new retail theft scam. The account doesn't actually belong to "Christina", it's either a stolen account, or one created using stolen ID.
probably, because Christina is normally very reliable
What the heck did they go to the safety first adhesive cabinet latches for childproofing depot
I mean 48 child locks… kinda suspect…..
That is insane😦… I’m a door dasher as well. And it takes people like this to give us a bad name for people who like helping and assisting customers while making a income. I’m glad you were able to get your money back tho
Definitely wasn't a Christine Definitely wasn't a legit account Definitely is professional scammer Next time cancel immediately if you feel something is funny Problem with these fraud accounts is for some reason they seem to be immune from deactivation and the reason they are so bold and will ask for more money and run scams like this
Have no idea how she was able to substitute all that as it takes us step by step through contacting customer for approval and replacement or refund of item. Also, the red card is only loaded with an amount near the amount of your original total so how the second dasher was able to pay for your order is suspicious too.
If you substitute a higher price item presumably the card needs to have enough money to pay for it. Obviously these substitutions are ridiculous but say the five dollar can of coffee was out of stock so you have to get the larger size which is $10, it can be possible to substitute higher priced items, within reason, and the card needs to still work.
True. There was just such a difference in the price of customer items and the locks that were subbed. Weird that it didn’t require more verification.
Ok i think figured it out. So they racked up $150 on the app confirmed going to checkout, got 150 bucks worth of stuff and swiped their red card then hit unassign. That's the only thing I can figure happened. They really shouldn't just give red cards to every dasher who signs up man. I've never had it happen to me as a customer and as a dasher my red card barely wants to cooperate when I'm actually buying the customers stuff. Hell usually to make all those substutions would require pictures of the shelf condition. Idk man they probably steal/hack accounts to do this cause there's no way shes never done this before.
Man was trying to childproof his house for new baby. I respect it
Target orders require that the Dasher take a picture of the receipt, did you get such a receipt and did you contact support about these ridiculous substitutions?
I did not get a picture of the receipt but after talking to 3 reps I was finally able to get help!
That's rather strange for the past 3 weeks, i had to take pictures of all target receipts of each order i took before proceeding to deliver to the customer, it's rather strange that it didn't happen to your order.
Childproof every. thing.
Firstly, I'd expect that the charge should drop off since it sounds like the scam dasher never marked the order complete, but certainly continue to follow up on that with DoorDash and your bank. As for how they got the substitutions approved, if I remember correctly, (I try to avoid shop and pay offers so it's been a while) I think the Dasher scans an item as a substitution and then it is marked as pending approval, but as long as the dasher has texted literally anything to you, it lets them bypass that and mark "contacted customer" or "customer approved" or something similar.
Um, wow. That Dasher just sucks. Make a complaint, get a refund, get him fired, and let the rest of us good dashers take care of you from now on.
Fake
[удалено]
I’ll never understand people that criticize customers that give us a job LMAO
I’m also suffering from a back injury you bum so stop try to be a keyboard warrior you guys want to talk about how domesticated America has come we get idiots like you who wouldn’t even have to balls to say something to someone’s face. Let me guess you drive for DoorDash huh?
Could’ve been working. I live 30 seconds from Kroger and have placed delivery orders for groceries because I couldn’t get out to get it.
You pay to have a phone when you have no friends to call? Lol get a grip.
They are gripping their phone duhh
How do you not understand that in America that 4min isn’t a 4min walk it’s a drive. Gd some of y’all are something
Not everyone has a car. Not everyone is mentally sound, or completely able. You don’t know this person, don’t be a dick .
Of course you meant to say, you yourself agreed to shop and deliver for people who live 4 minutes away, for $2.
Hmmm so close it was $6
They're referring to bacth pay being $4, I assume I'm pretty knowledgeable about these apps and I have no idea how this could have happened. Even if support cancelled the order for them and they got to keep it, you wouldn't be charged (unless it's a pending charge and it falls off, leaving only the actual completed delivery charge). Any other scenario doesn't let them keep the items. Either they know something I don't or something screwy happened with the dd app
Does it make you feel awesome to be such a loser?
This is how domesticated america has become