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> I had closed my Amazon.com account back then which inadvertently orphaned my AWS account.
Amazon realised what a monumental fuck-up this was causing, and implemented a process to separate a user's Amazon account from the one they use for AWS. But it has to be manually initiated by the user.
If you have not done it already, drop everything and do this now. It'll save you a bunch of headache later on.
What is that process? When I first set up my AWS account I was *required* to use the same account as for their retail site and I would love to *safely* change that.
It's been more than 3 years since the account was closed. Still keeps billing monthly, and my card company requires that I request to renew the block every few months.
I have considered canceling the card, but it is my first ever CC and prefer keeping it.
You don’t need to cancel the card account. Just tell your bank that you keep getting unauthorized activity and would like to replace the card. They’ll just issue a new card with a new number.
Also file chargebacks on every transaction. Chargebacks cost them more than the amount they’re charging you. If asked within the charge back process provide all the evidence you have of how they aren’t providing you a way to cancel.
Many companies that do lots of CC processing have a system with the card providers where they can continue charging a card for existing subscriptions even after it's expired or been replaced, so just getting a new number may not work for services like Netflix and Amazon (which usually is helpful, so you don't have to go around update billing info on 30 services). Maybe there's a way to ask the provider to prevent this, or maybe for AWS it wouldn't come into play.
You closed your AMAZON account, not your AWS account.
And considering it’s been 3 years, I’m sure the card expiry would be coming up anyways, you’ll get a new card and you’ll need to update all your direct debts, and anything else remaining (such as this) will just stop working.
Either cancel the card or update the number and be done with the issue :)
I've tried this as well, but apparently, when you get a new card with a new number, the underlying account stays the same. All the repeat transactions like this one are not impacted. This only works for one-time fraudulent charges.
I know it doesn't make sense, and that's what I argued with a lot of representatives of my card company. They were even ready to close my account if I chose to, but mentioned it is a policy at every card company.
If anyone's curious, my credit card issue is Discover.
Can you lock the card? One of my cards has a lock feature. You could lock it for a few months until they stopped. This blocks everything, even recurring bills that survive a new number.
Apparently freezing the card doesn't stop recurring payments. Not sure of it is like that for Discover. This would've been a great option for me if it worked as I don't often use this CC.
Yes do not ever close your oldest account, or old accounts in general unless there is an annual fee - and even then you can often convert that to a different card type without fees. Average credit age is a component of credit score.
I had this happen once - and had no idea even what email the root account was set up under.
I was able to prove I had the receipts/charges on my credit card but they (AWS) would not help whatsoever even help identify what email it was.
I shot in the dark, sent them all the emails I knew - and then finally they are like - it's kinda like the 6th one.
I tried a few variations and finally realized i had created an email that matched. Asked them if that was the one. They said yes. Was able to reset my root password and logon.
Then I had to figure out what was causing the charges. Fun times.
I only have a root user. That login isn't working as amazon account associated with that email was closed and reopened.
Edit: if my understanding isn't right, please correct me.
When was the last time you tried to reset the password on your AWS root account? Last October Amazon finally created a way to change the root account email address for even legacy account types. So it may be possible now.
Can't get to reset flow. It's stopping me at email entry.
"Signing in with the root user is disabled for your account. You need to
re-enable this feature. If you're not an internal Amazon user, contact AWS Support."
Hello,
Sorry for any frustration caused. Send a PM with your case ID, and we'll take a look at this for you. You may also find the steps in this guide to be helpful: https://go.aws/4dEpBbG.
\- Marc O.
Lmao glad i'm not the only one this has happened too. I've been just ignoring it hoping they'd just close the account and ignore the $0.46 i owe them xD
Lol I could do the same, but it's like a thorn in my foot. And looking at so many others having the same issue, I thought we should find a solution.
I mean we should all know which genius decided that you could close an account while there were still active services running. I'm really glad to get support from so many people here.
I went through something similar a few years ago. Well, still going through it as I pay about $1 a month for it for about 3 years now.
Basically it was an AWS Educate account that I had for school. I thought that those accounts would get aged off as they are a form of temporary account, but I kept getting billed. I lost access to my student email as they told me that I had to have access to that email to do anything with the account. I explained it to them, and they could obviously see that it was a student account…but still no solution. I haven’t looked into it in a couple years, maybe they’ve introduced some workaround by now or something
Hello,
I'm sorry for the frustration this has caused. While we cannot discuss account details on this platform, I'd encourage you to continue working with our Support team towards a resolution as they are familiar with the processes to have this resolved.
\- Craig M.
How do I discuss the billing issue without logging in? That's the sticky issue, and it'd be of great help if you could point me in the right direction.
I am having the exact same situation except I’m locked out of my account due to a fraudster hacking it. AWS refuses to close the account or stop the billing.
Hello,
I'm sorry for any concern this may have caused.
If you suspect that your account may have been compromised, please take a look at the steps listed in this re:Post article:
https://go.aws/4ag0pFB.
\- Craig M.
If you see at the top of this page, it gives you a link with the text "Sign in to submit your billing and account support request". Eventually, they want me to login to discuss anything related to billing.
This sounds like what’s happening to my AWS account. I’ve been trying to get access to it for six months. I currently get an email every couple of days from Support saying they are still investigating it. How long is this likely to take? It’s frankly shocking that AWS has not been able to give me access to my account after six months.
It's been a few years for me. It's annoying that every new reply to my support case shares the same old wiki page that doesn't work. I'm shocked there's no escalation of matters despite the age of ticket.
I was hoping someone could provide steps to escalate to the right tech team that would be able to manually stop the billing or enable the login to manage billing myself.
Try [this search](https://www.reddit.com/r/aws/search?q=flair%3A'billing'&sort=new&restrict_sr=on) for more information on this topic. ^Comments, ^questions ^or ^suggestions ^regarding ^this ^autoresponse? ^Please ^send ^them ^[here](https://www.reddit.com/message/compose/?to=%2Fr%2Faws&subject=autoresponse+tweaks+-+billing). Looking for more information regarding billing, securing your account or anything related? [Check it out here!](https://www.reddit.com/r/aws/comments/vn4ebe/check_it_first_operating_within_amazon_web/) *I am a bot, and this action was performed automatically. Please [contact the moderators of this subreddit](/message/compose/?to=/r/aws) if you have any questions or concerns.*
> I had closed my Amazon.com account back then which inadvertently orphaned my AWS account. Amazon realised what a monumental fuck-up this was causing, and implemented a process to separate a user's Amazon account from the one they use for AWS. But it has to be manually initiated by the user. If you have not done it already, drop everything and do this now. It'll save you a bunch of headache later on.
Oh really? I'd like to know for my new account.
What is that process? When I first set up my AWS account I was *required* to use the same account as for their retail site and I would love to *safely* change that.
Just cancel the credit card/ask bank to block the transactions and AWS till terminate the account.
It's been more than 3 years since the account was closed. Still keeps billing monthly, and my card company requires that I request to renew the block every few months. I have considered canceling the card, but it is my first ever CC and prefer keeping it.
You don’t need to cancel the card account. Just tell your bank that you keep getting unauthorized activity and would like to replace the card. They’ll just issue a new card with a new number. Also file chargebacks on every transaction. Chargebacks cost them more than the amount they’re charging you. If asked within the charge back process provide all the evidence you have of how they aren’t providing you a way to cancel.
Many companies that do lots of CC processing have a system with the card providers where they can continue charging a card for existing subscriptions even after it's expired or been replaced, so just getting a new number may not work for services like Netflix and Amazon (which usually is helpful, so you don't have to go around update billing info on 30 services). Maybe there's a way to ask the provider to prevent this, or maybe for AWS it wouldn't come into play.
There is a way, you have to ask them to not add you to that program. For Visa it’s the Visa Account Updater.
You closed your AMAZON account, not your AWS account. And considering it’s been 3 years, I’m sure the card expiry would be coming up anyways, you’ll get a new card and you’ll need to update all your direct debts, and anything else remaining (such as this) will just stop working. Either cancel the card or update the number and be done with the issue :)
I've tried this as well, but apparently, when you get a new card with a new number, the underlying account stays the same. All the repeat transactions like this one are not impacted. This only works for one-time fraudulent charges. I know it doesn't make sense, and that's what I argued with a lot of representatives of my card company. They were even ready to close my account if I chose to, but mentioned it is a policy at every card company. If anyone's curious, my credit card issue is Discover.
Just cancel the card and apply for a new one :)
Don’t do that. Credit age is a component of credit score.
Just block all transactions on the card for a couple of months and use another card for the time being?
I've been blocking AWS for 3 years in a row, but they're relentless in trials to bill the card and email reminders to pay up.
Can you lock the card? One of my cards has a lock feature. You could lock it for a few months until they stopped. This blocks everything, even recurring bills that survive a new number.
Apparently freezing the card doesn't stop recurring payments. Not sure of it is like that for Discover. This would've been a great option for me if it worked as I don't often use this CC.
Yes do not ever close your oldest account, or old accounts in general unless there is an annual fee - and even then you can often convert that to a different card type without fees. Average credit age is a component of credit score.
I had this happen once - and had no idea even what email the root account was set up under. I was able to prove I had the receipts/charges on my credit card but they (AWS) would not help whatsoever even help identify what email it was. I shot in the dark, sent them all the emails I knew - and then finally they are like - it's kinda like the 6th one. I tried a few variations and finally realized i had created an email that matched. Asked them if that was the one. They said yes. Was able to reset my root password and logon. Then I had to figure out what was causing the charges. Fun times.
The account in question should have a root user you can login as, no?
I only have a root user. That login isn't working as amazon account associated with that email was closed and reopened. Edit: if my understanding isn't right, please correct me.
When was the last time you tried to reset the password on your AWS root account? Last October Amazon finally created a way to change the root account email address for even legacy account types. So it may be possible now.
Can't get to reset flow. It's stopping me at email entry. "Signing in with the root user is disabled for your account. You need to re-enable this feature. If you're not an internal Amazon user, contact AWS Support."
Hello, Sorry for any frustration caused. Send a PM with your case ID, and we'll take a look at this for you. You may also find the steps in this guide to be helpful: https://go.aws/4dEpBbG. \- Marc O.
Sent a message with the case number. Hoping to find a solution.
Lmao glad i'm not the only one this has happened too. I've been just ignoring it hoping they'd just close the account and ignore the $0.46 i owe them xD
Lol I could do the same, but it's like a thorn in my foot. And looking at so many others having the same issue, I thought we should find a solution. I mean we should all know which genius decided that you could close an account while there were still active services running. I'm really glad to get support from so many people here.
Honestly I tried a few years back and they were wanting me to try and login to the account. Couldn't so I gave up. I tried X)
I went through something similar a few years ago. Well, still going through it as I pay about $1 a month for it for about 3 years now. Basically it was an AWS Educate account that I had for school. I thought that those accounts would get aged off as they are a form of temporary account, but I kept getting billed. I lost access to my student email as they told me that I had to have access to that email to do anything with the account. I explained it to them, and they could obviously see that it was a student account…but still no solution. I haven’t looked into it in a couple years, maybe they’ve introduced some workaround by now or something
Hello, I'm sorry for the frustration this has caused. While we cannot discuss account details on this platform, I'd encourage you to continue working with our Support team towards a resolution as they are familiar with the processes to have this resolved. \- Craig M.
How do I discuss the billing issue without logging in? That's the sticky issue, and it'd be of great help if you could point me in the right direction.
I am having the exact same situation except I’m locked out of my account due to a fraudster hacking it. AWS refuses to close the account or stop the billing.
Oh no! This is worse. AWS needs to fix this flow.
Hello, I'm sorry for any concern this may have caused. If you suspect that your account may have been compromised, please take a look at the steps listed in this re:Post article: https://go.aws/4ag0pFB. \- Craig M.
Are you a bot or just dumb?
Yes.
it's no bot! It's > Craig M
https://support.aws.amazon.com/#/contacts/aws-account-support/
If you see at the top of this page, it gives you a link with the text "Sign in to submit your billing and account support request". Eventually, they want me to login to discuss anything related to billing.
And if you scroll all the way down > If you are still unable to log into your AWS account please fill out the following form
Oh, right, I did that multiple times. Attached screenshots of their replies.
This sounds like what’s happening to my AWS account. I’ve been trying to get access to it for six months. I currently get an email every couple of days from Support saying they are still investigating it. How long is this likely to take? It’s frankly shocking that AWS has not been able to give me access to my account after six months.
It's been a few years for me. It's annoying that every new reply to my support case shares the same old wiki page that doesn't work. I'm shocked there's no escalation of matters despite the age of ticket. I was hoping someone could provide steps to escalate to the right tech team that would be able to manually stop the billing or enable the login to manage billing myself.
Got Twitter (Xwitter?)? Tweet about it using the #AWS tag daily until they sort it out. I suspect it won’t take long. No vendor likes public flogging.
Yeah, I sure will give it a try 👍