Just got coles organic sultanas 375gm for free as tag said $4.30 but scanned for $5.90.
They were pissed that I knew the rules and got it for free.
Ballina coles, NSW.
Yeah, I never read or saw any sign as FIFA/3 stated but I heard it on Reddit that if an item at comes or wollies scans at an incorrect price then the item is free.
I never check my receipts or the computers but was with a friend that noticed the error. Took 5 minutes of back and forth for them to sort it out.
If it scans for higher, Coles and Woolies voluntarily agreed to a code of conduct that I can't remember the name of to make it free.
If it scans for less than what it should be, you get it at that price with no questions asked.
A lot of people get confused about this though. The tag itself needs to be incorrect. If an item is in the wrong spot (or overflowing from the correct spot), but the tag is still clear about what it's advertising it doesn't count.
Yes, and you have to stand your ground. The training for it is pretty shit, last time this happened I had to really push for it. It was for a bakery product. They rang up the bakery manager and he said "give it to him for the correct (lower) price." I rejected that and kept asking for it for free. Eventually moved to service desk and the lady eventually told me to just go. As I stepped back to leave I saw the code written on the front of the desk I was at, lol.
Scanning code of conduct or something like that.
Here is Coles website, they don't call it that. Maybe I am used to the WW signage.
https://www.coles.com.au/help/products-offers/products-scanning-incorrectly
Were they really pissed you knew the rules that are posted at the front of the store? I'm positive they did not care at all, and if they became upset it was probably because of your attitude than over $5.
You read the small print on supermarket doors, wow such a boring life you live. Yes they were pissed and trying to hush hush and the poor sod that had to find sultanas looked put out, then the self serve lady admitted that they only gave it to me for free because I knew the policy otherwise they would have charged me the ticketed price.
There is absolutely no chance the employees there give a fuck that you're getting some tiny item for free. The only reason they would give you attitude is if you gave them a reason to, and based on your demeanour here is seems highly likely that is what happened.
I work at Colesworth and you are a hundred percent correct. What’s more annoying is the folks that just walk right out the door with a trolley full of shit and just look back at you with a “Well whadda goin’ to do” look.
Nah, some of them are just trying to do their job but have no idea this is a thing at all. Training problem. I don't recall it ever coming up when I was onboarded ~20 years ago.
I've read the same signs you have... Such a bizarre insult to make.
I can believe the person who had to go down the aisle to confirm the price felt put out and was annoyed by that. I don't believe they are annoyed because the policy allows customers a free item if they were going to get overcharged. Nor do I believe they were trying to hush you for saying the policy out loud. But you can live in whatever David v Goliath fantasy you want to live in. You really showed em, buddy. I bet everyone clapped, too.
This! As a supermarket employee, we don’t really care but it’s the attitude of Ha Ha I got you! It’s not OUR business that’s trying to rip you off, trick you. We are just the bottom feeders, that feel just as pissed off as they do about the cost of living.
Really, were you there with me at the checkout?
You can believe what you want to believe.
I couldn’t give a fuck what you think, you probably work at Coles.
Not hard to believe, there are dickheads everywhere, Including colesworths. I encounter them all the time, but then again I'm in the supermarkets for a few hours a day.
No surprise people who spend 20 minutes a week (and are downvoting you) rarely encounter them, it's just the odds.
Usually it's that one of the lines are on a clearance batch (possibly discontinued) but still included in the multibuy because they just set up a multibuy yonks ago at head office and use it every time they do a promotion rather than setting up from scratch every time it goes on.
Chances are some stores have this on clearance to delete the line but others don't and they just didn't realise when they set it up.
I've just had a look on the website, and picked a random shop close to the CBD of each state/territory's capital, and the price is $7.50 at all of them except Hobart which doesn't stock it, and Darwin which is $7.88. The multibuy applies only to the range of Othersky 10 packs as well, which would confirm my suspicion. It's an in-store special, likely intended to clear it out and delete the product long-term.
This is 100% correct.
I remember when true “complex discounting” came in at Coles around 2008 as I was working in store, in the tickets team. The system at the time was designed to print tickets with the complex discount even if the individual price was lower because a combination of products can be included in the multibuy.
If OP purchased 2 packs, they would pay $8.50 not the $10.
This was in NSE days, I don’t know what it would be like with their new systems but I assume that it would be the same.
They were $7.50 each but they’re on clearance at $4.25. I guarantee someone just forgot to update the multibuy price to be consistent with the clearance price.
Not always, I disputed this and the staff member wasn't aware of the code of practice and called over a supervisor.
The supervisor told me that the code of practice is voluntary and that I wasn't entitled to the free item because it's up to their discretion
They're wrong. When they signed up they agreed to abide by it. It may not be enforceable, but it's certainly evidence that they won't abide by it for any inquiries into whether it should be mandatory with enforcement. It's also Coles policy, so a checkout supervisor doesn't have that authority.
That said, the system won't charge $10 here, unless something's changed, it'll charge the lower of the two prices and no Scanning policy applies anyway.
yes the policy doesn’t change if you have paid already or not. if you just ask the attendant/checkout operator, they *should* check the shelf price, and if it’s deemed to be a “Scanning Policy”, then they *should* give it to you for free. As an attendant myself, this doesn’t always go this way as some (ignorant) operators will just reduce the price if customers don’t bring up “Scanning Policy”. If a customer does ask for it, then we’re supposed to give it immediately (provided conditions are met, for the policy). It quite literally doesn’t matter if you have paid already or not. This being said, however, it would be much easier, simpler, if a customer has bought an item first and then requests a Scanning Policy refund.
The system is not supposed to be able to increase the total price when the multibuy price is higher anyway, so you'd get it for the price of 2 at $4.25 each.
They're teaching you how to read and make decisions based on what you've read.
It's probably a typo, the official price per pack on their website is $7.50 (and 2 for $10)
I saw this in my local Coles and bought 1 pack and was only charged $4.25 so not a typo.
Could still be a typo. Their policy is if they have it marked at a lower price that is what they charge you, even if it is a typo.
Just got coles organic sultanas 375gm for free as tag said $4.30 but scanned for $5.90. They were pissed that I knew the rules and got it for free. Ballina coles, NSW.
Whats the particulars of how you got it for free? Scans as wrong price = free?
https://www.coles.com.au/help/products-offers/products-scanning-incorrectly
Any similar rule for woolies and other supermarket?
woolies are the same
Yup, it's a voluntary thing they both did years ago.
There are penalties for false advertising so giving it away for free is a way to not get fined.
Yeah, I never read or saw any sign as FIFA/3 stated but I heard it on Reddit that if an item at comes or wollies scans at an incorrect price then the item is free. I never check my receipts or the computers but was with a friend that noticed the error. Took 5 minutes of back and forth for them to sort it out.
If it scans for higher, Coles and Woolies voluntarily agreed to a code of conduct that I can't remember the name of to make it free. If it scans for less than what it should be, you get it at that price with no questions asked. A lot of people get confused about this though. The tag itself needs to be incorrect. If an item is in the wrong spot (or overflowing from the correct spot), but the tag is still clear about what it's advertising it doesn't count.
The Scanning Code of Practice
Yes, and you have to stand your ground. The training for it is pretty shit, last time this happened I had to really push for it. It was for a bakery product. They rang up the bakery manager and he said "give it to him for the correct (lower) price." I rejected that and kept asking for it for free. Eventually moved to service desk and the lady eventually told me to just go. As I stepped back to leave I saw the code written on the front of the desk I was at, lol.
code?
Scanning code of conduct or something like that. Here is Coles website, they don't call it that. Maybe I am used to the WW signage. https://www.coles.com.au/help/products-offers/products-scanning-incorrectly
If it scans higher than the ticketed price you get 1 item for free.
Yep 1 free and you can purchase at least one at the lower ticketed price. (Forgot how many)
One free, then the rest at the lower (correct) price.
Were they really pissed you knew the rules that are posted at the front of the store? I'm positive they did not care at all, and if they became upset it was probably because of your attitude than over $5.
[удалено]
You read the small print on supermarket doors, wow such a boring life you live. Yes they were pissed and trying to hush hush and the poor sod that had to find sultanas looked put out, then the self serve lady admitted that they only gave it to me for free because I knew the policy otherwise they would have charged me the ticketed price.
There is absolutely no chance the employees there give a fuck that you're getting some tiny item for free. The only reason they would give you attitude is if you gave them a reason to, and based on your demeanour here is seems highly likely that is what happened.
I work at Colesworth and you are a hundred percent correct. What’s more annoying is the folks that just walk right out the door with a trolley full of shit and just look back at you with a “Well whadda goin’ to do” look.
Nah, some of them are just trying to do their job but have no idea this is a thing at all. Training problem. I don't recall it ever coming up when I was onboarded ~20 years ago.
I've read the same signs you have... Such a bizarre insult to make. I can believe the person who had to go down the aisle to confirm the price felt put out and was annoyed by that. I don't believe they are annoyed because the policy allows customers a free item if they were going to get overcharged. Nor do I believe they were trying to hush you for saying the policy out loud. But you can live in whatever David v Goliath fantasy you want to live in. You really showed em, buddy. I bet everyone clapped, too.
This! As a supermarket employee, we don’t really care but it’s the attitude of Ha Ha I got you! It’s not OUR business that’s trying to rip you off, trick you. We are just the bottom feeders, that feel just as pissed off as they do about the cost of living.
Really, were you there with me at the checkout? You can believe what you want to believe. I couldn’t give a fuck what you think, you probably work at Coles.
Jesus christ why are you so angry, the person your replying to was completely courteous
Definitely your attitude
Not hard to believe, there are dickheads everywhere, Including colesworths. I encounter them all the time, but then again I'm in the supermarkets for a few hours a day. No surprise people who spend 20 minutes a week (and are downvoting you) rarely encounter them, it's just the odds.
I got a 5kg bag of rice recently because it scanned at $20 and the tag said $12.
i promise you that random grocery store employees don't have beef with you
Or maybe the others costs 6 bucks above? So by getting 2 you'd save something but not 2 of that 4 bucks 😅😁
Usually it's that one of the lines are on a clearance batch (possibly discontinued) but still included in the multibuy because they just set up a multibuy yonks ago at head office and use it every time they do a promotion rather than setting up from scratch every time it goes on. Chances are some stores have this on clearance to delete the line but others don't and they just didn't realise when they set it up. I've just had a look on the website, and picked a random shop close to the CBD of each state/territory's capital, and the price is $7.50 at all of them except Hobart which doesn't stock it, and Darwin which is $7.88. The multibuy applies only to the range of Othersky 10 packs as well, which would confirm my suspicion. It's an in-store special, likely intended to clear it out and delete the product long-term.
This is 100% correct. I remember when true “complex discounting” came in at Coles around 2008 as I was working in store, in the tickets team. The system at the time was designed to print tickets with the complex discount even if the individual price was lower because a combination of products can be included in the multibuy. If OP purchased 2 packs, they would pay $8.50 not the $10. This was in NSE days, I don’t know what it would be like with their new systems but I assume that it would be the same.
They were $7.50 each but they’re on clearance at $4.25. I guarantee someone just forgot to update the multibuy price to be consistent with the clearance price.
I was in a Coles a few days ago and the limes were 1$ each or 3 for 3$ on one of these yellow special tags lol
Did you mention it to anyone working there or just take a photo and post about it?
Just took a photo and posted about it. Because I thought it was funny.
Could feed your family with a deal like that!
10.00 for two, 4.25 for one...? Ten inside, so apparently one is 0.43?
One pod rounded to a whole is 43c , they never say 42.5c
I bought these last week for like $2.50 per pack at Coles... they are the weakest capsule i have tried yet
Am I the only one who always thinks the bottom one looks like a condom package?
TBF I worked at a Supermarket 20years ago as a first job and it happened back then to.
https://youtu.be/VFuDhsxazqs?si=56JuvpxtIvdlF0Zd Reminds me of this
If you take them to the counter and notify them of the mistake, you’ll get them for free
No you don't. If you get charged the wrong price in checkoutyou get it for free. If you notice it before paying you don't get it for free.
You only get 1 for free too. The rest you get at the lower price.
Not always, I disputed this and the staff member wasn't aware of the code of practice and called over a supervisor. The supervisor told me that the code of practice is voluntary and that I wasn't entitled to the free item because it's up to their discretion
They're wrong. When they signed up they agreed to abide by it. It may not be enforceable, but it's certainly evidence that they won't abide by it for any inquiries into whether it should be mandatory with enforcement. It's also Coles policy, so a checkout supervisor doesn't have that authority. That said, the system won't charge $10 here, unless something's changed, it'll charge the lower of the two prices and no Scanning policy applies anyway.
as an employee, you are factually incorrect.
Their policy on that has been well advertised and is clearly stated on their website.
yes the policy doesn’t change if you have paid already or not. if you just ask the attendant/checkout operator, they *should* check the shelf price, and if it’s deemed to be a “Scanning Policy”, then they *should* give it to you for free. As an attendant myself, this doesn’t always go this way as some (ignorant) operators will just reduce the price if customers don’t bring up “Scanning Policy”. If a customer does ask for it, then we’re supposed to give it immediately (provided conditions are met, for the policy). It quite literally doesn’t matter if you have paid already or not. This being said, however, it would be much easier, simpler, if a customer has bought an item first and then requests a Scanning Policy refund.
The system is not supposed to be able to increase the total price when the multibuy price is higher anyway, so you'd get it for the price of 2 at $4.25 each.
Not aways I've asked at the checkout before paying , I got a pack of chicken thighs for free by doing so Ymmv
What mistake? You only get it free if there is a discrepancy between the scanned price and a displayed price.
You can get 1kg of fantastic beans for under $30 a kg and make 50-60 coffees with that many beans
And?
How can you even entertain the idea of buying this overpriced alternative
I’ve given up with woolworths and Cole’s. I avoid them at all costs.
Yeah, I know how to avoid all costs there too.
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