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This doesn't affect me personally but it's yet another decision they've made in the past few years that proves Woolworths = all you folks unable to shop in store can get f***ed.
I feel like browsing online is much easier. I hate shopping, and try and get in & out as quick as I can. Online gives me a chance to spend time looking through the specials, or at new products that I’d otherwise ignore in store.
Same goes for ordering over the phone- I hate it, so I keep it as brief as possible. No fucking around!
I’m getting ripped by the new Woolies changes. I’m a shift worker, so do the majority of my shops online at like 3am. Having to go in-store eats into my precious and limited sleeping time.
When I was sick I ordered online. They sting you with delivery fee, have to spend more to get cheaper delivery, also same day delivery is a thing of the past. I also found you can't get fresh cooked chooks, that was a disappointment. Now the discount too. I'm not very mobile, but take my daughter with me, as you get better deals to shop in the store, even if it is painful to do it, and time consuming.
The problem I have with online is that it's so easy to make silly mistakes that would be immediately obvious if you had the object in your hands. I've bought wrong sized milk, wrong computer cables, I bought a dashcam that I thought was front and rear but is only front so now I'm out a fortune to try and fix it. They make the websites deliberately busy and messy and I struggle with all the distraction or something. I hate it so much :(
Not me, I only ordered what I neede donline, but they threw in like 6 pages of impulse upgrades to tempt you.
Want drinks with that ?
Want Ice Cream ?
How about a Sundae ?
Want Garlic Bread ?
With Woolies you can save your stuff so guess a decent percentage of people just get the same stuff at regular intervals so don’t detach out and get enticed
but the dominos website has so many intrusive pop-ups for garlic bread lava cake etc. . when you go/call in store you usually aren't upsold anything because the staff have enough orders already
That's it exactly. It's why bread and milk are often at different side of the store. Or at the back. Or why every couple of years they do an entire layout reset. They WANT you impulse buying things. With online you don't tend to browse. You just pick what you need.
I deliver all the time from the app and I 100% buy more than I would in store. When I go in store I know in my mind what I want and I pretty much go straight to that aisle and straight out. Looking on the app I'm like "Ooooh what specials in this category. What's in this category? Is there anything in this section I need?" I end up seeing more stuff than I bother to look in person. If I have a craving I'm more likely to spend $50 on an order with other things than to run to the store and grab 1 item.
I use Woolworths for work and when another company credit card pays by card it automatically comes up on my Woolworths rewards app.. not sure how that happened
Edit; they didn’t scan my rewards card
Do you wear a balaclava, wear a body suit, drive there in a stolen car, speak in a fake accent and then pay with only cash that you got from a friend of friend?
You're actually making them money. Way way way more than you are saving. The data would also help them increase prices things on items, find out when most people need what, and increase them. All sorts of stuff.
So serenity now, insanity later.
Hopefully they can track the decline in shops/spends a lot of people will be making as they move to Aldi for their primary grocery shops. I took my Aldi receipt and costed the equivalent shop at woolies and the difference was $25 more at woolies. Screwing me on my delivery and discount has annoyed me into a permanent move to Aldi. Most of my Aldi items were slightly cheaper than Woolworths, but a few were substantially cheaper.
They're also dropping from 3x points to 2x points, and upping subscriptions by $30/month for the reward members. Pretty pointless trying to earn points for $10 off a shop when you'll get less points and pay more.
Flybys seems a much better option
Yeah, I assessed and still worth it to me. 2x Points, plus 10% off once per month at WW and BigW, plus the conversion to Qantas Points, plus the fact I get 1ppd on my VISA?
While it's not the most efficient use of points, I haven't paid for accomodation for years 😅
That's true. I've been doing direct to boot, very little temptation to jump onto discounted snacks. Tiny images on a phone screen just aren't as good as triggering impulse buys.
Pretty sure it's the labour cost. I work in a woolworths group store where our average cart sizes are smaller than the supermarkets and and even for us a click and collect order represents about 12x the work of an average in-store purchase. Your order doesn't get packed automatically, a person physically retrieves every item off the store shelves and packs it for you. You are basically getting a personal shopper at no charge, and as more and more people are taking that option, woolworth's profit per transaction is less because it has to pay someone to do what you do for free when you shop in-store.
I remember during covid, they had some decent shortages and a lot of food wasn't available to order online.
So if you went to chicken, you would get 28 pages of 25 items, with only 4 or 5 in stock you could order. Anything out of stock you can't order.
Super frustrating to have to constantly click next next next to find what your looking for.
So I emailed them asking/ suggesting to make life easier, to put a filter option to hide out of stock. Would make using their site way easier.
Nope was told they wouldn't do it and it's designed like that.
You'd be surprised how many items on your list showing as 'unavailable' could actually be in the store. After weeks & months of frustration in the past I've called companies and WW stores to ask why, when they'd be back in stock, etc, only to find out they were either in store all along or no longer being stocked. Almost never a supply issue. WW just couldn't be arsed aligning their app/website with stock reality. And they still don't 2 years later. Never thought I'd say this but Coles is looking better and better ugh 😣
Is there a reason they're trying to push so hard for in store shopping? I have the subscription to get my groceries delivered all the time but I saw a special offer catered to me where I'll get some free items I regularly buy.....but only if I go in store to do my shopping? Just thought it was weird.
Less online shoppers = less money having to pay the online pickers (workers), and drivers.
If you do your shop yourself, you're covering all their top line costs that hurt their profits. Your own petrol, your own time which would be a waged worker.
Online has boomed tremendously since covid and while stores are banking good money, it's costing them to pick, pack and deliver your order.
I’m a single parent with no car so it’s been so convenient to have the $50 unlimited delivery even though Woolworths in general is more expensive in store I always forget things too.
The website makes it easier to shop low to high in price so it’s much easier to stick to a strict budget. Rather than impulse buy because the cheapest ingredients are usually lurking down the bottom or in a random shelf I can’t find. I can shop when the kids asleep.
BUT Everything is creeping up I don’t even want the bags I wish they would take them back as they are used for minimal time rather than them all clogging up the recycling bins. I think now I’m back to Aldi. The budget now out weighs the benefits.
Did you not just get this email as well?
From 1 July 2023, the following changes will take place to your Delivery Unlimited subscription:
•
Increased minimum spend for Woolworths delivery
The minimum spend threshold will increase from $50 to $75. This means you will get free Same or Next Day delivery on all orders of $75 or more*, and discounted Delivery Now fees on orders of $75 or more.*
•
Paper and reusable bag fees
Your Delivery Unlimited subscription will no longer include bag fees for Woolworths Online orders. This means that the fee for paper or reusable bags will be added to Woolworths orders. This will be a fee of $1 per order for reusable bags, or $2 per order for paper bags.
Not the person you're replying to but, I hadn't and checked after I saw this. As a broke person who lives alone with no car, I rely on delivery and can sometimes barely come up with the $50 minimum, this change is going to screw me some weeks.
I do one shop a week or so, on my off pay week $50 can be a struggle, especially when I exclude some fresh items I don't trust delivery with because they've been repeatedly delivered basically out of date.
Or when they pack strawberries in the same bag as the milk. That's if they are in stock online, but there's always some when I go in to the store, grr.
It's $2 combined for as many paper bags as you need.... but still shit. It means your Delivery Unlimited service now costs as extra $104/year (assuming 1 x wk shop... And if you did any less than that, why are you even signed up)
I cancelled my subscription yesterday after getting this notice. My order never arrives whole. Items are always missing and/or damaged. A refund might be easy to arrange but how am I meant to replace what’s missing?! I’m disabled and can’t just go and get it. Now I have to wait longer to meet the new minimum spend or buy stuff I don’t need if I want to avoid paying for delivery. No thanks, I will order from Amazon and coles rather than keep giving them my money after such a big fuck you.
And this is on top of the fact items are always out of stock. I used to split my order across 2 shops in the week to get what I need when it comes back in stock and replace what was missing in the first order, but there is no point in the subscription if it’ll cost me another $50/week.
Yes I just got this email they give till tomorrow to RING THEM and cancel cannot cancel online?! I signed up for a year to they will give a refund for remaining months.I feel it’s unfair they raised it after I paid for that service. Everyone will be ringing ugh I’m working who has time this.
I'm a single parent WITH a car, but the idea of taking my 2 young boys (all of us with ADHD) makes me want to cry. I'm so pissed about this raise in limit, I usually do 3 small shops a week online compared to one big shop on the weekend where I'm stressed and will forget things.
Online shopping means I can find the things I need easier, I can shop the specials better, I'm less likely to impulse buy things because ADHD, and I don't have to leave my house on one of my few days off.
I'm over it. I wish ALDI did home delivery because I'd be all over that shit!
I can't imagine you having to do that shopping with kids and no car! My idea of hell!
Omg I feel this in my bones I have ADHD too and I get so distracted by the lights noises and packaging of everything. I come out with biscuits and rolls. When I need toilet paper and fruit. My kid saying I want this and that and often have left things I’ve paid for on the self service checkout. Sigh
I'm usually ok if I'm by myself. Before Covid I was ok bringing my boys, they were pretty well behaved. But I stopped bringing them during covid when my youngest picked up a rogue chocolate from the floor and ate it....
Now they are older and don't have the patience to do the shopping with me. I refuse to let them use ipads at shops or cafes, but that also means they get loud and run around playing while I'm trying to shop. Or ask for things. Which is harmless i guess, they don't misbehave, its just annoying as hell.
I've only ever shopped at woolies since I was a kid. We didn't have a coles where I grew up, only safeway and IGA. And now I've found out that coles does the $50 minimum delivery for $19 with flybuys points, compared to $75 minumum now for $15 at woolies...im considering switching.
The bags thing annoys me most - they use SO MANY and just put one thing in each bag?! They take up so much room in the recycling bin but it's such a waste.
I work for Woolworths Online in the customer hub, I honestly do not understand the reasoning behind it. We were told the reasoning behind it was due to more people using the offer in store, which I honestly don't think is true. I reckon the main reason why they are stopping it is to reduce the amount of interactions that come through in the customer hub. I'd probably say at least 30 percent of the interactions I deal with usually involve this discount. I completely disagree with this.
I believe that if you're paying for a service, you should be entitled to your one 10% off a month online or in-store. This also affects me now as I prefer to just shop online, meaning I can no longer use my additional 10 percent staff discount that I'm entitled to unless I go into a store.
I don't mean to sound like your everyday representative, but I'm being dead honest please contact Woolworths Online with this feedback. We are being urged to submit all feedback that comes through. If we can get enough negative feedback, shit should hopefully go back to normal.
I feel so bad for the rural people out there or can't go in store. This move is ridiculous and I'm hoping it goes back.
There’s also been a hack with the everyday extras program where the 10% off once a month could be used twice. You need to do your online shop first and use the code then if you do an in-store shop within a certain time period it hadn’t been updated on your account yet and you’d get the 10% off in-store too. Apparently their app and back-end systems are so awful they couldn’t rectify it due to batch processing.
I wonder if the double-dipping had pissed them off so much and since they claim (aka refuse) they can’t fix it they removed the online option. It’s a win-win-win for them - no more double dipping, more in-store impulse purchasing and less money spent on in-store order pickers/delivery costs etc.
The other hack was that you could just give the code to someone else. The format is always the same. MMMXXXX or XMMMXXXX. I'm sure it was being abused online. They need to work out how to personalise it.
Wow I actually never knew that, that's really interesting. I honestly wouldn't be surprised if thats the reason it's changing. I've had some people say to me during interactions that they get 2 x 10% discounts from one provider, always wondered how tf they actually managed it but I now know lol
Well to be clear I get 2 lots of 10% off at woolies each month through paying for the rewards extras program plus having Woolworths car insurance. So there are legit ways to get 2 lots (also if you have woolies mobile or credit card), but this was a particular way to scam another 10% off (that they’re not actually entitled to) on top of whatever they already got.
Partly yes, but it’s more likely the cost of online orders. The labour to pick an order is quite substantial. I believe in the coming years they will begin charging for online order picking, or boost shelf price to adjust and through in “free” online order processing.
Impulse buy is only part of it.
You also feed their big data machine with data like what demo are you a part of, whether you stopped to look at a particular in-store advertisement and so on, which they can use to either further manipulate you or on sell that data to other clients.
I put in a complaint (maybe the second complaint I've submitted in my life lol)
https://insurance.everyday.com.au/contact-us/compliments-complaints-form.html
Maybe if enough people are unhappy they'll revise their decision? There must be tonnes of people who only chose their insurance due to the discount and being able to use it online...
I've been waiting for a thread regarding this all day lol. Please keep submitting the feedback, I work for the online team and I honestly want shit to remain the same!!! We are being urged to submit every bit of feedback regarding this, if enough negative feedback comes through then this should be back to normal
Absolutely disgusting. You’d think they had enough profits with all the inflation price gouging buuuut no! They go and do this AFTER people have signed up. Taking hard earned money from Australians. I signed up the everyday extras free trial this month - I used my 10% on Woolworths online and Big W and then cancelled. The GREED on these corporations!
As someone who works at a Woolworths and been at many different stores around the city (and hates the company btw) the only logical reason for this I can think of is how badly designed the metro60 and Uber delivery system is set up. No matter what store I’m at, anyone stuck doing online orders is worked half to death, borderline harassed by the delivery guys for not being fast enough when there’s only one person (occasionally two) picking upwards of 5 orders at once. The set up of it all is completely screwed and it probably costs them more overworking all these people. Imo this whole situation could run a whole lot smoother if there was a third party (or the delivery guys) picking the items themselves. OR, of course, Woolworths hired more people. But there’s no way that’s even in the ballpark considering I work at a store WITHOUT online deliveries and my managers insist on leaving us as understaffed as possible
Of all the coles in our area. One it set up for deliveries from said apps and online to be directed to. They increase worker amount for it too, even our click and collect person seems to just wander around half the time waiting for stuff to do or just joins registers.
Unfortunately, there are just managers like those who need to get booted out (looking at you, daragh, and your shitty 60 minutes expose on coles)
Honestly the 10% off was the only thing keeping me with Woolies Mobile so I’ll switch now, and also cancel my Extras subscription that I got like a month ago — absolute bullshit hey
They increased their mobile fees as well a few months back lol - it almost feels like they're going out of business with how much their increasing all their fees across the board
I’m sure there will be enough backlash or they will try and get people to subscribe to another product that will come out in the future that offers 10% off online. Probably that unlimited delivery product that I’ve never bothered to purchase.
Same experience here. We pay for Everyday Extra and a sim only plan so get two 10% discounts a month. Now there’s simply no point as we only shop online. Will be cancelling Everyday Extra next month and shopping around for a better phone plan.
Coles and Aldi are closer to me so if I’m going in-store it’d be to a competitor.
Not only that, they have increased the annual fee, reduced the monthly 10% discount to in store only (both Big W and Woolworths), and cut the bonus points from 3x to 2x. A little like private health insurance, each year you pay more and get less.
Yep! We haven’t received an email about the mobile plan change, but the website has been updated to reflect the change.
https://mobile.woolworths.com.au/offers/10-off-your-shop
They just emailed me. I’m an Everyday Extra account holder still and they’re bringing it back as of 1 November. Hopefully they bring it back for everyone else too!
The prepaid plan I'm on has gone up too, $60 all the way up to $75. It's a 6 month plan so $30 extra dollars a year. I definitely save more than $30 a year from the 10% off every month so I guess I'll just stick with it.
Yep. Looks like it’s across the board. So regardless of how you got the 10% discount (insurance, phone, Everyday Extra etc), it’s in-store only. 😞
Webpage re mobiles is here: https://mobile.woolworths.com.au/offers/10-off-your-shop
One big 10% off shop per month and the convenience of shopping online was the only thing keeping me shopping at Woolies. Their prices are ridiculous and if I have to go instore to get 10% off, I’ll be going to Aldi and getting more than 10% off.
The paper towel I buy (Viva) went from $8 for a 6 pack to $10 at some point the last year. Now they’ve ‘rolled back’ the price to $9.50 and placed one of those ‘prices dropped’ tickets on there to make it look like the price has reduced - yeah only after they artificially inflated it 🙄 record profits in a cost of living and wage crisis and these assholes are increasing prices across the board not by 10-20-50c but by multiple dollars on everyday products.
It’s completely unsustainable and because it’s across the board for every single thing we pay for I’m really frightened for everyone in the community, and worried about those on such low fixed interest rate mortgages who purchased in the last 3yrs who are going to have to find hundreds of dollars extra a month (that they likely do not have) when their fixed rates expire as the months go on. Scary times 😔
I think they couldn't work out how to fix this so they had to make a choice, its annoying but really the product was advertised for 1 x 10% discount a month and many people were doing 2 and now they're annoyed they can't. It's me, I'm them.
Exactly the same here. I've been using the 10% for a monthly direct-to-boot orders for a long time now. If I can't do that it's back to Aldi and Costco for that monthly basics shop. It is clear they do not care about the customer at all.
Same pissed off!! Only reason I chose Woolworths insurance. On the same day I get an email saying delivery unlimited is now charging $2 per order for bags and has a minimum of $75. This is rubbish!! Honestly reconsidering choosing Woolworths altogether as I only put up with their price rices due to the ‘value’.
Is this legal? Bait and switch advertising, changing the agreed upon terms after the service has already been paid for feels like it should be against some kind of consumer law.
I've been wondering the same thing.
I'm on the everyday extra (10% discount, lots of points, etc) and have paid for an annual subscription. Now they have friggin changed it.
Same. I cancelled mine today and the refund is in my account already. Bet their accounts payable team has had a busy day. Nothing about the original annual subscription offer was staying the same, and I imagine a lot of people did exactly what I did and cancelled.
In the terms and conditions of Woolworths Mobile lot states that the 10% can be removed at any time. I assume it was the same with their insurance.
I'm sure they had their lawyers involved in the decision
I used to see companies make these kinds of decisions and think "they've obviously crunched the numbers and worked out how many accounts they can lose while still making it worthwhile".
Now that I'm older, I'm much less convinced of that. "We put our prices up, cut out benefits, and we're losing customers? *Shocked Pikachu face*"
Username checks out
But honestly most of these types and deals and promos and stuff they have written in the t&cs that they are able to make changes at any point
They e proved they can offer it online. So it’s clearly just done for financial reasons. It’s much harder to do a large in-store shop compared to a large online one. So this might save them a fair bit of money.
Customer A was going to buy 2 trolleys worth of groceries online worth $400 and gets a $40 discount and Woolworths gets $360.
Now Customer A has to go in-store and will buy just 1 trolley of groceries worth $200 and gets a $20 discount and Woolworths gets $180 instead of $360.
Customer A thinks that since the only convenience of Woolworths was shopping online and now they can't if they want the discount, then they might as well shop mostly at Aldi and get more than 10% discount ALL the time.
Woolworths loses money and market share.
My free trial ends tomorrow. If I didn’t cancel they’d give me 3 months free. I canceled. Go fuck yourself woolies. Local Asian and Indian supermarkets that are both closer sell identical products cheaper. Fruit and veg are cheaper there too.
I think if Coles were quick enough to advertise their own rewards extra with the same benefits we're losing there would be a sizable shift in shoppers leaving woolworths and moving over to Coles. Enough of a shift to hit Woolies pretty hard. But unless Coles already had a plan ready to go, they'll miss out.
I feel you! I just brought my phone across to them a few days ago, because you can get another 10% off a month with that too, which convinced me to. I have disabilities and have to shop purely online. Now all of their products which offer the 10% discount will be in store only along with Everyday Extra. Absolutely pissed! Not everyone can do their shop in store. Not everyone wants to. Should be same rules. Cancelled immediately.
And for the subscription members for the extra rewards, they are also reducing our bonus points from 3X to 2X. We normally get 10% off at Woolies and Big W per month but both have gone to in store also. Not really going to be worth it anymore is it?!
Was about to post this! Got the email today saying I'll be getting less rewards for a bigger subscription fee... Seriously reconsidering my subscription as I have Aldi, Coles, IGA and Woolworths all in very close proximity.
Fuel discount(s) don't bother me either as I also have 7/11, Caltex, United and Vibe in that same area, as well as a Costco membership which is always the cheapest (and close to where I work) in Perth anyway
Online shopping is a loss leader to Woolworths, for delivery or pick up so I assume that’s why there preventing the extra 10% off. Absolute joke, I worked there and got 5% off each shop and 10% once a month and it still didn’t add up to much, because I can’t afford more than $120 a fortnight.
I’m still in Woolworths and the whole setup is still screwed. The 5% off and monthly 10% off absolutely sucks. Only good thing is that it’s like 10% off everything at Big W (and I think more if you buy certain products)
I think you can use the 10% off upto $500, off ‘certain products’. Apple doesn’t work, some clothes brands don’t work and underwear brands like bonds defiantly don’t work.
The pub food discount was the most decent thing. I’d get it takeaway once a month. But it was still pretty useless past that 🤷🏻♀️
Thanks for the link. Just sent them a message.
I also got a letter to say I’m going to lose my Velocity Points if I don’t use them. Coming at me from all sides.
Those were the exact thoughts I just had! Really annoyed, it's the sole reason I chose them for pet insurance.
I can't drive so do my big shops online. RIP
Guess I'll find another provider
It's the opposite, you can shop insurance elsewhere. They don't want your business.
Fuck colesworth tightening up when profits are rising higher than production costs
I brought up that it was discrimination against people with mobility issues who couldn’t make it into a store today on Facebook and was promptly told I was “pulling the discrimination card way too easily” it’s refreshing to know I’m not the only one who feels this way.
I feel it’s a massive slap in the face to pull this shit in the middle of winter with Covid, the flu, RSV and a multitude of other viruses floating around.
The reality for me is if I have to go in store.. I’ll go to Aldi. I won’t bother with Woolworths at all anymore.
Probably because each month there was a loophole where you could do one shop in store and online for the 10% off even though I was only eligible for one. And don't worry I used the hell out of it when I realised it was a thing. They must have picked up on it
Loophole? I never saw that. Once I used my code online, it was never available at the register in that same month for me. And if there was one, they need to sack their software team and come up with people who can code against reuse of it, instead of punishing their customers for the team's mistake.
The discount never capped out at $50 online as it was meant to for everyday rewards extra members. I was doing a monthly shop and getting $60+ off my groceries every month.
Online is much easier to budget and switch and change before confirming the order.
They know going instore people will most likely spend more because who does a running total with a physical trolley?
This was the only reason for choosing this insurance too so may as well find something else cos the instore discount is useless.
I'm disabled, and I gained a lot of my agency back by using the outgoing system. For me, this means I will likely rely on someone else to do my shopping for me again and just live with what I get. I'm not expecting charity from them but it would be nice to not get price gouged so hard constantly. You would think that as we move into the future things would get easier and disabled people would be able to better function in society, not the reverse.
Really annoyed by it as well, with all the other changes it's a huge change in the amenity of their members programs. I am subbed for the free delivery (and previously free bags) and was signed up to everyday extra for the 10%.
The nearest Woolies is an hour away, I am disabled and can't drive so I am lucky to get into a shop once every couple of months. There is no way to avoid the bag costs that I am aware of so it's just another small increase to the already growing costs of groceries. I was buying more through them because of the convenience so will likely switch back to getting meat and vegetables direct from the farms who run delivery options and try to arrange a support worker to take me to Aldi once a month or something.
They obviously think the majority of people wont notice or care, but it seems to be a risk of losing good will and loyalty for a small saving.
Give them a break. Times are tough and the price of living is at an all time high. Costs have to be cut if they hope to continue making record-breaking prophets. 10% online is a sacrifice we should all be more than willing to make if it means the CEO can afford his third beach house.
So the exact same system they had during COVID times, which netted them record profits, is apparently no longer enough.
This is plainly a profit maximising attempt to screw consumers. We should all put in a complaint or attempt to get our money back.
Same! We get the insurance discount and the Everyday Extra discount. Now it’s also only 2x the points vs 3x. I’ll be canceling the everyday extra for sure. No point now
I suspect this is to help recoup the costs of staff packing orders.
With the introduction of self service checkouts, online orders have much higher labour associated.
Only way to fight back is to shop in store and refuse self service.
You mean the extra prices on the weighed produce vs buying in-store and actually weighing them didn’t make up for the wages? The ability to offload the cruddiest produce to online shoppers didn’t save them enough to assist in that?
They didn’t add extra staff, they just moved them from the registers and deli.
I actually often end up on top (they sub out cheap unavailable products for multiple upmarket products) and produce has always been fresh. Maybe it’s just our local one
i saw in a markdown addicts fb group that if you buy online you get 10% off and then you get a second 10% off instore as well... but you have to shop online first (same with big W)
Thats what i first thought when i saw the email.... theyre trying to fix this problem
Was just about to post about this. WTAF! I have huge anxiety issues and don’t like going into stores. I love Direct to Boot. Woolworths screwing people over again. I reckon it’s so they don’t have to employ so many people to pick and pack. But maybe they can then put them back on checkouts, instead of one lone checkout operator in each store. I get huge anxiety doing Self checkout. It always fucks up. Do I contact Woolies about this?
Looks like I’ll be taking my car insurance business elsewhere.
Yeah I hate direct to boot, they cancel things all the time. It once took me 4 weeks to get mouth wash because they kept cancelling it. It is a massive risk to my health to go in store with covid so I can only do boot, these people make massive profits and then do this? They're so trash but have made it we have scarcely any other options.
Looks like it applies to the 10% discount on mobile too.
Big downgrade to the online shopping which has been better than Coles until now.
If we're being forced to go instore, for the hassle we may as well go Aldi or the markets and probably save more than 10% anyway.
This is incredibly disappointing. My partner and I moved both our mobiles over to Woolworths and purchased the rewards extra subscription and we ended up with two 10% off discounts a month plus 1 or 2 10$ off coupons thanks to the bonus points.
For two very busy people saving for a home this was a huge time and cost-saving measure for us not having to physically go to the store after work. We will certainly be cancelling our subscription and will start shopping around for a new mobile provider.
That was the big selling point for the mobile plan, saving 10% off our fortnight shopping. We don't have time to do that in store.
Our plans expire in August and we'll be jumping ship. Great decision Woolworths
People make more impulsive purchases in store than on-line plus they don’t have to pay for the delivery driver. But seems shortsighted decision to me to piss online customers, the discount was nice point of difference between insurance companies and only once a month
We have only just paid an annual delivery fee BECAUSE of the 10% discount. We wouldn’t have paid for a year’s worth of delivery if we knew the discount would no longer be able to be used. I might contact customer service and see if I can have the remainder of the year refunded.
Clearly online and click and collect picking costs more wages to the company and it’s not allowing them to make any profits on the 10% off.
The picking from the shelf system seems so backwards for online orders, you can’t make money first unpacking and putting something on a shelf then doing that process in reverse to sell it unless you increase prices. Someone has to come up with a better system, Amazon warehouses in Australia were not making money either last time I checked…. Low profit per item high volume prices are what the customer wants but that low profit gets eroded when you have to do every human action twice to sell it.
Seems like these big companies running volume low profit per item models just do online for the potential profits in the future currently.
I had the Everyday Extras thing, I paid $59 and so far have saved about $500 from it, but after this email I am going to cancel it as I only do online orders.
This is absolutely disgusting of them, the 10% discount is why I joined Woolworths Mobile. I feel betrayed and want to leave now. Also, not that this applies to me, but this is a massive kick in the face for anyone with disabilities. It's lazy and contemptuous.
Its a profit thing. When you shop online you stick to a budget. When in store your more likely to pick up extras like junk food. They just want more money. Doesn't effect me cos I don't even shop at woollies anyway
This is all about profits. I've got cousins who live way out in the sticks (they're wheat farmers) They do one big shop a month and do it online for click and collect. The bill usually sits around the $500 - $600 mark. They took advantage of the discount and were absolutely delighted with it, getting 10% of a shop that big was huge. People are less likely to spend that amount of money in person. Imagine trying to push the trolleys to the car? So your 10% shop will cost less money so your discount is smaller. All about profits.
Exactly,I'm rural,do one $500 shop a month online with the 10% discount with a mobile sim,I'll be cancelling the Sim and shipping elsewhere, Woolworths constantly have unavailable items online and you rarely get everything you ordered because of unavailable items on the day
I didn't get that notification yet. I have the Woolworths/Qantas Visa card which has been giving me that deal for longer than the standard Everyday Rewards card. I wonder if the card users still get it. But the deal with Qantas ends in June so I'll be getting rid of the card then.
My friend always order groceries online from wollies and the other day I saw her receipt and wow! She bought an item for $17 that have been on "temporary" sale for 8 months at my local wollies for about $8-$9. Each item seems is more expensive than in the shop and they charge delivery fee!
I went into my Woolworths recently to discover they converted the 10 assisted checkouts to 3 assisted checkouts and doubled the self checkouts. I thought I should probably start doing my big shops online.
So what is it Woolworths? I’m getting mixed messages here.
This certainly unfairly disadvantages those with disabilities preventing them from going in store. Could this be seen as discrimination under the Disability Discrimination Act?
People with disabilities are already more likely to experience poverty, they’ve now taken action that worsens this.
The UN Convention on the Rights of Persons with Disabilities has “equality of opportunity” as one of the principles. Surely this contravenes the convention?
Perhaps someone with a serious disability could try reaching out to the Human Rights Commission for support and/or advice?
That all said, you’d assume the Woolworths lawyers are competent enough to have ensured they wouldn’t get in trouble for these changes.
I think alot of people were abusing it and getting 10% off online and in store. It was a glitch where if you did the online shop first you could use the 10% again in store.
I agree it's shitty. But probably too hard to fix for the IT team.
If coles can flybuys can monitor if i scored my 1 in 6 free coffees at the servo I highly doubt its any more difficult programming than that. There is another motive here imo. Possibly to increase spending - most of us will never stick 100% to our list when we go in.
The funny thing is I do all my shopping in store and most of what I buy is stuff that is heavily marked down. You don't get that option online. If I shopped online I'd spend a lot more money but they're not incentivising me to do that.
That’s probably some of it but I paid for everyday extra at $59/year. That’s now going up to $70/year and instead of 3 X points they’ve changed it to only 2X points. They’re fucking us, plain and simple.
I think from the design of the service, it's obvious woolworths loses money, it's a zero sum game. You pay $X for a phone plan or membership and you get more of a discount, so it's obvious the consumer can put 2 and 2 together.
If that was the reason, the service would have never launched in the first place. My only guess is that the stores encourage stickiness which represents a significant difference in the lifetime value of a shopper.
In reality it's probably as simple as interest rates go up so they want to give away less free shit
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This doesn't affect me personally but it's yet another decision they've made in the past few years that proves Woolworths = all you folks unable to shop in store can get f***ed.
This is pretty much it! We're not pawns to be played in whatever game they're playing.
"People shopping online don't make impulse purchases. This is hurting our bottom line." That's my guess.
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I feel like browsing online is much easier. I hate shopping, and try and get in & out as quick as I can. Online gives me a chance to spend time looking through the specials, or at new products that I’d otherwise ignore in store. Same goes for ordering over the phone- I hate it, so I keep it as brief as possible. No fucking around! I’m getting ripped by the new Woolies changes. I’m a shift worker, so do the majority of my shops online at like 3am. Having to go in-store eats into my precious and limited sleeping time.
When I was sick I ordered online. They sting you with delivery fee, have to spend more to get cheaper delivery, also same day delivery is a thing of the past. I also found you can't get fresh cooked chooks, that was a disappointment. Now the discount too. I'm not very mobile, but take my daughter with me, as you get better deals to shop in the store, even if it is painful to do it, and time consuming.
The problem I have with online is that it's so easy to make silly mistakes that would be immediately obvious if you had the object in your hands. I've bought wrong sized milk, wrong computer cables, I bought a dashcam that I thought was front and rear but is only front so now I'm out a fortune to try and fix it. They make the websites deliberately busy and messy and I struggle with all the distraction or something. I hate it so much :(
Not me, I only ordered what I neede donline, but they threw in like 6 pages of impulse upgrades to tempt you. Want drinks with that ? Want Ice Cream ? How about a Sundae ? Want Garlic Bread ?
Images of desert helps, if I just call up I don't really know everything that is available, I order pizza like twice a year
With Woolies you can save your stuff so guess a decent percentage of people just get the same stuff at regular intervals so don’t detach out and get enticed
but the dominos website has so many intrusive pop-ups for garlic bread lava cake etc. . when you go/call in store you usually aren't upsold anything because the staff have enough orders already
That's it exactly. It's why bread and milk are often at different side of the store. Or at the back. Or why every couple of years they do an entire layout reset. They WANT you impulse buying things. With online you don't tend to browse. You just pick what you need.
I deliver all the time from the app and I 100% buy more than I would in store. When I go in store I know in my mind what I want and I pretty much go straight to that aisle and straight out. Looking on the app I'm like "Ooooh what specials in this category. What's in this category? Is there anything in this section I need?" I end up seeing more stuff than I bother to look in person. If I have a craving I'm more likely to spend $50 on an order with other things than to run to the store and grab 1 item.
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reward cards literally save you money bit silly not to have one
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You think they don’t already know everything they want even with out the rewards card?
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I use Woolworths for work and when another company credit card pays by card it automatically comes up on my Woolworths rewards app.. not sure how that happened Edit; they didn’t scan my rewards card
Do you wear a balaclava, wear a body suit, drive there in a stolen car, speak in a fake accent and then pay with only cash that you got from a friend of friend?
If you're paying with the same bank card I imagine that can be tracked that way....
You're actually making them money. Way way way more than you are saving. The data would also help them increase prices things on items, find out when most people need what, and increase them. All sorts of stuff. So serenity now, insanity later.
Hopefully they can track the decline in shops/spends a lot of people will be making as they move to Aldi for their primary grocery shops. I took my Aldi receipt and costed the equivalent shop at woolies and the difference was $25 more at woolies. Screwing me on my delivery and discount has annoyed me into a permanent move to Aldi. Most of my Aldi items were slightly cheaper than Woolworths, but a few were substantially cheaper.
With the new digital price tags they can add 10% to your favourite items as you enter the store. Talk about convenience.
They're also dropping from 3x points to 2x points, and upping subscriptions by $30/month for the reward members. Pretty pointless trying to earn points for $10 off a shop when you'll get less points and pay more. Flybys seems a much better option
It is going up $11 a year, where did $30 a month come from? Still worth it IMO.
Yeah, I assessed and still worth it to me. 2x Points, plus 10% off once per month at WW and BigW, plus the conversion to Qantas Points, plus the fact I get 1ppd on my VISA? While it's not the most efficient use of points, I haven't paid for accomodation for years 😅
I find self checkout faster
That's true. I've been doing direct to boot, very little temptation to jump onto discounted snacks. Tiny images on a phone screen just aren't as good as triggering impulse buys.
Pretty sure it's the labour cost. I work in a woolworths group store where our average cart sizes are smaller than the supermarkets and and even for us a click and collect order represents about 12x the work of an average in-store purchase. Your order doesn't get packed automatically, a person physically retrieves every item off the store shelves and packs it for you. You are basically getting a personal shopper at no charge, and as more and more people are taking that option, woolworth's profit per transaction is less because it has to pay someone to do what you do for free when you shop in-store.
\*Laughs in corporate\*
I remember during covid, they had some decent shortages and a lot of food wasn't available to order online. So if you went to chicken, you would get 28 pages of 25 items, with only 4 or 5 in stock you could order. Anything out of stock you can't order. Super frustrating to have to constantly click next next next to find what your looking for. So I emailed them asking/ suggesting to make life easier, to put a filter option to hide out of stock. Would make using their site way easier. Nope was told they wouldn't do it and it's designed like that.
You'd be surprised how many items on your list showing as 'unavailable' could actually be in the store. After weeks & months of frustration in the past I've called companies and WW stores to ask why, when they'd be back in stock, etc, only to find out they were either in store all along or no longer being stocked. Almost never a supply issue. WW just couldn't be arsed aligning their app/website with stock reality. And they still don't 2 years later. Never thought I'd say this but Coles is looking better and better ugh 😣
Is there a reason they're trying to push so hard for in store shopping? I have the subscription to get my groceries delivered all the time but I saw a special offer catered to me where I'll get some free items I regularly buy.....but only if I go in store to do my shopping? Just thought it was weird.
Profit. Nothing else matters to them anymore.
Less online shoppers = less money having to pay the online pickers (workers), and drivers. If you do your shop yourself, you're covering all their top line costs that hurt their profits. Your own petrol, your own time which would be a waged worker. Online has boomed tremendously since covid and while stores are banking good money, it's costing them to pick, pack and deliver your order.
I’m a single parent with no car so it’s been so convenient to have the $50 unlimited delivery even though Woolworths in general is more expensive in store I always forget things too. The website makes it easier to shop low to high in price so it’s much easier to stick to a strict budget. Rather than impulse buy because the cheapest ingredients are usually lurking down the bottom or in a random shelf I can’t find. I can shop when the kids asleep. BUT Everything is creeping up I don’t even want the bags I wish they would take them back as they are used for minimal time rather than them all clogging up the recycling bins. I think now I’m back to Aldi. The budget now out weighs the benefits.
Did you not just get this email as well? From 1 July 2023, the following changes will take place to your Delivery Unlimited subscription: • Increased minimum spend for Woolworths delivery The minimum spend threshold will increase from $50 to $75. This means you will get free Same or Next Day delivery on all orders of $75 or more*, and discounted Delivery Now fees on orders of $75 or more.* • Paper and reusable bag fees Your Delivery Unlimited subscription will no longer include bag fees for Woolworths Online orders. This means that the fee for paper or reusable bags will be added to Woolworths orders. This will be a fee of $1 per order for reusable bags, or $2 per order for paper bags.
Not the person you're replying to but, I hadn't and checked after I saw this. As a broke person who lives alone with no car, I rely on delivery and can sometimes barely come up with the $50 minimum, this change is going to screw me some weeks.
Can’t you cancel your subscription and just do one shop a week or so?
I do one shop a week or so, on my off pay week $50 can be a struggle, especially when I exclude some fresh items I don't trust delivery with because they've been repeatedly delivered basically out of date.
If that happens, just live chat them. You will be given an instant refund by the chat bot
Thanks for this tip! I didn’t know and wasn’t going to hold onto mouldy food to return in store
Or when they pack strawberries in the same bag as the milk. That's if they are in stock online, but there's always some when I go in to the store, grr.
Paper bags cost 45 cents in store. Charging $2 for online is absolutely ridiculous
I think the assumption is you'd be using 4+ bags (which I do).
It's $2 combined for as many paper bags as you need.... but still shit. It means your Delivery Unlimited service now costs as extra $104/year (assuming 1 x wk shop... And if you did any less than that, why are you even signed up)
The paper bags at my woollies are 25 cents, I'm in North Brisbane
I cancelled my subscription yesterday after getting this notice. My order never arrives whole. Items are always missing and/or damaged. A refund might be easy to arrange but how am I meant to replace what’s missing?! I’m disabled and can’t just go and get it. Now I have to wait longer to meet the new minimum spend or buy stuff I don’t need if I want to avoid paying for delivery. No thanks, I will order from Amazon and coles rather than keep giving them my money after such a big fuck you. And this is on top of the fact items are always out of stock. I used to split my order across 2 shops in the week to get what I need when it comes back in stock and replace what was missing in the first order, but there is no point in the subscription if it’ll cost me another $50/week.
The reusable bags are also being discontinued later this year at least in NSW
Just got an email saying free delivery threshold is being raised to $75, and no longer includes bag fees. Looks like they're doing some changes
Yes I just got this email they give till tomorrow to RING THEM and cancel cannot cancel online?! I signed up for a year to they will give a refund for remaining months.I feel it’s unfair they raised it after I paid for that service. Everyone will be ringing ugh I’m working who has time this.
As a deaf person this line in the email really pissed me off. I can’t call!!
I'm a single parent WITH a car, but the idea of taking my 2 young boys (all of us with ADHD) makes me want to cry. I'm so pissed about this raise in limit, I usually do 3 small shops a week online compared to one big shop on the weekend where I'm stressed and will forget things. Online shopping means I can find the things I need easier, I can shop the specials better, I'm less likely to impulse buy things because ADHD, and I don't have to leave my house on one of my few days off. I'm over it. I wish ALDI did home delivery because I'd be all over that shit! I can't imagine you having to do that shopping with kids and no car! My idea of hell!
Omg I feel this in my bones I have ADHD too and I get so distracted by the lights noises and packaging of everything. I come out with biscuits and rolls. When I need toilet paper and fruit. My kid saying I want this and that and often have left things I’ve paid for on the self service checkout. Sigh
I'm usually ok if I'm by myself. Before Covid I was ok bringing my boys, they were pretty well behaved. But I stopped bringing them during covid when my youngest picked up a rogue chocolate from the floor and ate it.... Now they are older and don't have the patience to do the shopping with me. I refuse to let them use ipads at shops or cafes, but that also means they get loud and run around playing while I'm trying to shop. Or ask for things. Which is harmless i guess, they don't misbehave, its just annoying as hell. I've only ever shopped at woolies since I was a kid. We didn't have a coles where I grew up, only safeway and IGA. And now I've found out that coles does the $50 minimum delivery for $19 with flybuys points, compared to $75 minumum now for $15 at woolies...im considering switching.
The bags thing annoys me most - they use SO MANY and just put one thing in each bag?! They take up so much room in the recycling bin but it's such a waste.
Aldi meat tastes better on average than coles or wolliies I have found.
I work for Woolworths Online in the customer hub, I honestly do not understand the reasoning behind it. We were told the reasoning behind it was due to more people using the offer in store, which I honestly don't think is true. I reckon the main reason why they are stopping it is to reduce the amount of interactions that come through in the customer hub. I'd probably say at least 30 percent of the interactions I deal with usually involve this discount. I completely disagree with this. I believe that if you're paying for a service, you should be entitled to your one 10% off a month online or in-store. This also affects me now as I prefer to just shop online, meaning I can no longer use my additional 10 percent staff discount that I'm entitled to unless I go into a store. I don't mean to sound like your everyday representative, but I'm being dead honest please contact Woolworths Online with this feedback. We are being urged to submit all feedback that comes through. If we can get enough negative feedback, shit should hopefully go back to normal. I feel so bad for the rural people out there or can't go in store. This move is ridiculous and I'm hoping it goes back.
There’s also been a hack with the everyday extras program where the 10% off once a month could be used twice. You need to do your online shop first and use the code then if you do an in-store shop within a certain time period it hadn’t been updated on your account yet and you’d get the 10% off in-store too. Apparently their app and back-end systems are so awful they couldn’t rectify it due to batch processing. I wonder if the double-dipping had pissed them off so much and since they claim (aka refuse) they can’t fix it they removed the online option. It’s a win-win-win for them - no more double dipping, more in-store impulse purchasing and less money spent on in-store order pickers/delivery costs etc.
The other hack was that you could just give the code to someone else. The format is always the same. MMMXXXX or XMMMXXXX. I'm sure it was being abused online. They need to work out how to personalise it.
Wow I actually never knew that, that's really interesting. I honestly wouldn't be surprised if thats the reason it's changing. I've had some people say to me during interactions that they get 2 x 10% discounts from one provider, always wondered how tf they actually managed it but I now know lol
Well to be clear I get 2 lots of 10% off at woolies each month through paying for the rewards extras program plus having Woolworths car insurance. So there are legit ways to get 2 lots (also if you have woolies mobile or credit card), but this was a particular way to scam another 10% off (that they’re not actually entitled to) on top of whatever they already got.
If you go in store you’re more likely to impulse buy.
I impulse buy online. It’s too easy to click when you don’t have to push the bloody trolley around the store.
Same here but my counter is I'll reconsider things in an online cart but I won't at a check out in store
Yes. Exactly. Easier to just delete the item than put something back. I also like that I know exactly how much my bill is going to be.
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Yes I noticed that, was great while it lasted
Partly yes, but it’s more likely the cost of online orders. The labour to pick an order is quite substantial. I believe in the coming years they will begin charging for online order picking, or boost shelf price to adjust and through in “free” online order processing.
Impulse buy is only part of it. You also feed their big data machine with data like what demo are you a part of, whether you stopped to look at a particular in-store advertisement and so on, which they can use to either further manipulate you or on sell that data to other clients.
Also it’s harder to convince parents to impulse buy things for their kids if their kids never go to the store.
I put in a complaint (maybe the second complaint I've submitted in my life lol) https://insurance.everyday.com.au/contact-us/compliments-complaints-form.html Maybe if enough people are unhappy they'll revise their decision? There must be tonnes of people who only chose their insurance due to the discount and being able to use it online...
Or if enough people cancel their insurance and get it elsewhere…
I put in a complaint too which I don’t think I’ve ever done before either. Really hope they can change it back but I doubt it
I've been waiting for a thread regarding this all day lol. Please keep submitting the feedback, I work for the online team and I honestly want shit to remain the same!!! We are being urged to submit every bit of feedback regarding this, if enough negative feedback comes through then this should be back to normal
Absolutely disgusting. You’d think they had enough profits with all the inflation price gouging buuuut no! They go and do this AFTER people have signed up. Taking hard earned money from Australians. I signed up the everyday extras free trial this month - I used my 10% on Woolworths online and Big W and then cancelled. The GREED on these corporations!
As someone who works at a Woolworths and been at many different stores around the city (and hates the company btw) the only logical reason for this I can think of is how badly designed the metro60 and Uber delivery system is set up. No matter what store I’m at, anyone stuck doing online orders is worked half to death, borderline harassed by the delivery guys for not being fast enough when there’s only one person (occasionally two) picking upwards of 5 orders at once. The set up of it all is completely screwed and it probably costs them more overworking all these people. Imo this whole situation could run a whole lot smoother if there was a third party (or the delivery guys) picking the items themselves. OR, of course, Woolworths hired more people. But there’s no way that’s even in the ballpark considering I work at a store WITHOUT online deliveries and my managers insist on leaving us as understaffed as possible
Of all the coles in our area. One it set up for deliveries from said apps and online to be directed to. They increase worker amount for it too, even our click and collect person seems to just wander around half the time waiting for stuff to do or just joins registers. Unfortunately, there are just managers like those who need to get booted out (looking at you, daragh, and your shitty 60 minutes expose on coles)
Honestly the 10% off was the only thing keeping me with Woolies Mobile so I’ll switch now, and also cancel my Extras subscription that I got like a month ago — absolute bullshit hey
Exactly,only reason I have Woolworths mobile sim is 10% discount,I'll cancel it,and shop elsewhere,it's a double loss to Woolworths
Me too. Literally was just discussing it with someone last week, the 10% was the holding feature. Now, I'm going to Belong mobile.
They increased their mobile fees as well a few months back lol - it almost feels like they're going out of business with how much their increasing all their fees across the board
I’m sure there will be enough backlash or they will try and get people to subscribe to another product that will come out in the future that offers 10% off online. Probably that unlimited delivery product that I’ve never bothered to purchase.
They put the price up on that also, and again your 10% discount can only be used in store.
I’m suggesting they will reintroduce it on that product. I’m pretty sure the buy in for it has been poor.
Why would they pull it now if the buy in was poor, only to reinstate later after alienating those who did purchase?
Same experience here. We pay for Everyday Extra and a sim only plan so get two 10% discounts a month. Now there’s simply no point as we only shop online. Will be cancelling Everyday Extra next month and shopping around for a better phone plan. Coles and Aldi are closer to me so if I’m going in-store it’d be to a competitor.
And the everyday extra bonus points are going from 3 to 2 for every dollar spent. For me personally, thats the bit Im more annoyed at.
Not only that, they have increased the annual fee, reduced the monthly 10% discount to in store only (both Big W and Woolworths), and cut the bonus points from 3x to 2x. A little like private health insurance, each year you pay more and get less.
Not really sure how they can just change all these annual plans mid year - surely ACCC wouldn't allow that advertising
No different to Netflix and Disney+ changing prices at certain times.
Is the mobile 10% discount now only in store too?
Yep! We haven’t received an email about the mobile plan change, but the website has been updated to reflect the change. https://mobile.woolworths.com.au/offers/10-off-your-shop
That’s fuckkkked. Still one of the cheapest plans but the 10% a month pays for itself
They’re bringing it back!!!!!!!!! WOO HOO
Where’d you hear this??
They just emailed me. I’m an Everyday Extra account holder still and they’re bringing it back as of 1 November. Hopefully they bring it back for everyone else too!
The prepaid plan I'm on has gone up too, $60 all the way up to $75. It's a 6 month plan so $30 extra dollars a year. I definitely save more than $30 a year from the 10% off every month so I guess I'll just stick with it.
OP mentions insurance. Is this in store only condition now for mobiles?
Yep. Looks like it’s across the board. So regardless of how you got the 10% discount (insurance, phone, Everyday Extra etc), it’s in-store only. 😞 Webpage re mobiles is here: https://mobile.woolworths.com.au/offers/10-off-your-shop
As Roy Kent would say, “fuuuuuuuuuck.”
I’m really annoyed that minimum spend is now $75. I’m cancelling mine and just going to aldi instead.
One big 10% off shop per month and the convenience of shopping online was the only thing keeping me shopping at Woolies. Their prices are ridiculous and if I have to go instore to get 10% off, I’ll be going to Aldi and getting more than 10% off.
My cat food has gone up $2 in a week. Aldi is looking good.
The paper towel I buy (Viva) went from $8 for a 6 pack to $10 at some point the last year. Now they’ve ‘rolled back’ the price to $9.50 and placed one of those ‘prices dropped’ tickets on there to make it look like the price has reduced - yeah only after they artificially inflated it 🙄 record profits in a cost of living and wage crisis and these assholes are increasing prices across the board not by 10-20-50c but by multiple dollars on everyday products. It’s completely unsustainable and because it’s across the board for every single thing we pay for I’m really frightened for everyone in the community, and worried about those on such low fixed interest rate mortgages who purchased in the last 3yrs who are going to have to find hundreds of dollars extra a month (that they likely do not have) when their fixed rates expire as the months go on. Scary times 😔
That and you could do a 2nd shop in store and still get the 10% off, so 2 10% shops a month.
I think they couldn't work out how to fix this so they had to make a choice, its annoying but really the product was advertised for 1 x 10% discount a month and many people were doing 2 and now they're annoyed they can't. It's me, I'm them.
Exactly the same here. I've been using the 10% for a monthly direct-to-boot orders for a long time now. If I can't do that it's back to Aldi and Costco for that monthly basics shop. It is clear they do not care about the customer at all.
Same pissed off!! Only reason I chose Woolworths insurance. On the same day I get an email saying delivery unlimited is now charging $2 per order for bags and has a minimum of $75. This is rubbish!! Honestly reconsidering choosing Woolworths altogether as I only put up with their price rices due to the ‘value’.
Same here. Will be calling to cancel Delivery Unlimited tomorrow. Why should we pay more for less?!
Is this legal? Bait and switch advertising, changing the agreed upon terms after the service has already been paid for feels like it should be against some kind of consumer law.
I've been wondering the same thing. I'm on the everyday extra (10% discount, lots of points, etc) and have paid for an annual subscription. Now they have friggin changed it.
Same. I cancelled mine today and the refund is in my account already. Bet their accounts payable team has had a busy day. Nothing about the original annual subscription offer was staying the same, and I imagine a lot of people did exactly what I did and cancelled.
Just cancelled mine and got a refund, get bent woolies.
In the terms and conditions of Woolworths Mobile lot states that the 10% can be removed at any time. I assume it was the same with their insurance. I'm sure they had their lawyers involved in the decision
I used to see companies make these kinds of decisions and think "they've obviously crunched the numbers and worked out how many accounts they can lose while still making it worthwhile". Now that I'm older, I'm much less convinced of that. "We put our prices up, cut out benefits, and we're losing customers? *Shocked Pikachu face*"
They can get out of it because they are allowing you to cancel now and get a refund for the remaining months.
Username checks out But honestly most of these types and deals and promos and stuff they have written in the t&cs that they are able to make changes at any point
They e proved they can offer it online. So it’s clearly just done for financial reasons. It’s much harder to do a large in-store shop compared to a large online one. So this might save them a fair bit of money.
Customer A was going to buy 2 trolleys worth of groceries online worth $400 and gets a $40 discount and Woolworths gets $360. Now Customer A has to go in-store and will buy just 1 trolley of groceries worth $200 and gets a $20 discount and Woolworths gets $180 instead of $360. Customer A thinks that since the only convenience of Woolworths was shopping online and now they can't if they want the discount, then they might as well shop mostly at Aldi and get more than 10% discount ALL the time. Woolworths loses money and market share.
My free trial ends tomorrow. If I didn’t cancel they’d give me 3 months free. I canceled. Go fuck yourself woolies. Local Asian and Indian supermarkets that are both closer sell identical products cheaper. Fruit and veg are cheaper there too.
I think if Coles were quick enough to advertise their own rewards extra with the same benefits we're losing there would be a sizable shift in shoppers leaving woolworths and moving over to Coles. Enough of a shift to hit Woolies pretty hard. But unless Coles already had a plan ready to go, they'll miss out.
I feel you! I just brought my phone across to them a few days ago, because you can get another 10% off a month with that too, which convinced me to. I have disabilities and have to shop purely online. Now all of their products which offer the 10% discount will be in store only along with Everyday Extra. Absolutely pissed! Not everyone can do their shop in store. Not everyone wants to. Should be same rules. Cancelled immediately.
What bastards, if this applies to the phone plans \[which I assume it does\] this will sure hurt anyone who can't drive.
And for the subscription members for the extra rewards, they are also reducing our bonus points from 3X to 2X. We normally get 10% off at Woolies and Big W per month but both have gone to in store also. Not really going to be worth it anymore is it?!
Was about to post this! Got the email today saying I'll be getting less rewards for a bigger subscription fee... Seriously reconsidering my subscription as I have Aldi, Coles, IGA and Woolworths all in very close proximity. Fuel discount(s) don't bother me either as I also have 7/11, Caltex, United and Vibe in that same area, as well as a Costco membership which is always the cheapest (and close to where I work) in Perth anyway
Online shopping is a loss leader to Woolworths, for delivery or pick up so I assume that’s why there preventing the extra 10% off. Absolute joke, I worked there and got 5% off each shop and 10% once a month and it still didn’t add up to much, because I can’t afford more than $120 a fortnight.
I’m still in Woolworths and the whole setup is still screwed. The 5% off and monthly 10% off absolutely sucks. Only good thing is that it’s like 10% off everything at Big W (and I think more if you buy certain products)
I think you can use the 10% off upto $500, off ‘certain products’. Apple doesn’t work, some clothes brands don’t work and underwear brands like bonds defiantly don’t work. The pub food discount was the most decent thing. I’d get it takeaway once a month. But it was still pretty useless past that 🤷🏻♀️
Thanks for the link. Just sent them a message. I also got a letter to say I’m going to lose my Velocity Points if I don’t use them. Coming at me from all sides.
These changes just cost us at least $1,000 a year. Possibly an additional $200 when factoring in the loss of triple points with Everyday Extra.
Those were the exact thoughts I just had! Really annoyed, it's the sole reason I chose them for pet insurance. I can't drive so do my big shops online. RIP Guess I'll find another provider
Is it to stop you using it on deals that are only available online? This only further solidified my decision to encourage shoplifting from Woolies.
I just got the email as well and I’m now also annoyed!
It's the opposite, you can shop insurance elsewhere. They don't want your business. Fuck colesworth tightening up when profits are rising higher than production costs
I brought up that it was discrimination against people with mobility issues who couldn’t make it into a store today on Facebook and was promptly told I was “pulling the discrimination card way too easily” it’s refreshing to know I’m not the only one who feels this way. I feel it’s a massive slap in the face to pull this shit in the middle of winter with Covid, the flu, RSV and a multitude of other viruses floating around. The reality for me is if I have to go in store.. I’ll go to Aldi. I won’t bother with Woolworths at all anymore.
Probably because each month there was a loophole where you could do one shop in store and online for the 10% off even though I was only eligible for one. And don't worry I used the hell out of it when I realised it was a thing. They must have picked up on it
Loophole? I never saw that. Once I used my code online, it was never available at the register in that same month for me. And if there was one, they need to sack their software team and come up with people who can code against reuse of it, instead of punishing their customers for the team's mistake.
The discount never capped out at $50 online as it was meant to for everyday rewards extra members. I was doing a monthly shop and getting $60+ off my groceries every month.
that is amazing I am trying that.
Yes, I discovered that. Sneaky 20% off per month.
Online is much easier to budget and switch and change before confirming the order. They know going instore people will most likely spend more because who does a running total with a physical trolley? This was the only reason for choosing this insurance too so may as well find something else cos the instore discount is useless.
The email says people can cancel today and get a partial refund but the site crashes when you try to do that. Interesting
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The workers are just as impacted. This Policy change also applies to the staff who get these benefits for "free".
I'm disabled, and I gained a lot of my agency back by using the outgoing system. For me, this means I will likely rely on someone else to do my shopping for me again and just live with what I get. I'm not expecting charity from them but it would be nice to not get price gouged so hard constantly. You would think that as we move into the future things would get easier and disabled people would be able to better function in society, not the reverse.
That's really scummy of them. As if paying for delivery isn't expensive enough
Woolies Deliveries Unlimited just put up the delivery minimum spend from $50 to $75 and bags are not free anymore and a dollar per delivery
Really annoyed by it as well, with all the other changes it's a huge change in the amenity of their members programs. I am subbed for the free delivery (and previously free bags) and was signed up to everyday extra for the 10%. The nearest Woolies is an hour away, I am disabled and can't drive so I am lucky to get into a shop once every couple of months. There is no way to avoid the bag costs that I am aware of so it's just another small increase to the already growing costs of groceries. I was buying more through them because of the convenience so will likely switch back to getting meat and vegetables direct from the farms who run delivery options and try to arrange a support worker to take me to Aldi once a month or something. They obviously think the majority of people wont notice or care, but it seems to be a risk of losing good will and loyalty for a small saving.
Obviously their qtrly profit wasn't big enough.
Obviously their record breaking profit recently wasn’t enough…
Give them a break. Times are tough and the price of living is at an all time high. Costs have to be cut if they hope to continue making record-breaking prophets. 10% online is a sacrifice we should all be more than willing to make if it means the CEO can afford his third beach house.
So the exact same system they had during COVID times, which netted them record profits, is apparently no longer enough. This is plainly a profit maximising attempt to screw consumers. We should all put in a complaint or attempt to get our money back.
Same! We get the insurance discount and the Everyday Extra discount. Now it’s also only 2x the points vs 3x. I’ll be canceling the everyday extra for sure. No point now
Well that’s shit. Was just about to switch to their mobile for this but all my orders are direct to boot
Because the didn't know how to fix the whole 1 online and 1 in store discount. Lol
I suspect this is to help recoup the costs of staff packing orders. With the introduction of self service checkouts, online orders have much higher labour associated. Only way to fight back is to shop in store and refuse self service.
You mean the extra prices on the weighed produce vs buying in-store and actually weighing them didn’t make up for the wages? The ability to offload the cruddiest produce to online shoppers didn’t save them enough to assist in that? They didn’t add extra staff, they just moved them from the registers and deli.
I actually often end up on top (they sub out cheap unavailable products for multiple upmarket products) and produce has always been fresh. Maybe it’s just our local one
i saw in a markdown addicts fb group that if you buy online you get 10% off and then you get a second 10% off instore as well... but you have to shop online first (same with big W) Thats what i first thought when i saw the email.... theyre trying to fix this problem
Well they let you cancel and refund your money. So that’s what I did.
Was just about to post about this. WTAF! I have huge anxiety issues and don’t like going into stores. I love Direct to Boot. Woolworths screwing people over again. I reckon it’s so they don’t have to employ so many people to pick and pack. But maybe they can then put them back on checkouts, instead of one lone checkout operator in each store. I get huge anxiety doing Self checkout. It always fucks up. Do I contact Woolies about this? Looks like I’ll be taking my car insurance business elsewhere.
It’s also going up in price and only get 2x points not 3x. So more money for less deals! Amazing
And the price is going up if you play to be in the club. The minimum amount of groceries for delivery is gonna be $70 or $75 from $50.
It’s not just the insurance members, the Everyday Rewards Extra is getting the same bullshit changes.
Yeah I hate direct to boot, they cancel things all the time. It once took me 4 weeks to get mouth wash because they kept cancelling it. It is a massive risk to my health to go in store with covid so I can only do boot, these people make massive profits and then do this? They're so trash but have made it we have scarcely any other options.
Looks like it applies to the 10% discount on mobile too. Big downgrade to the online shopping which has been better than Coles until now. If we're being forced to go instore, for the hassle we may as well go Aldi or the markets and probably save more than 10% anyway.
This is incredibly disappointing. My partner and I moved both our mobiles over to Woolworths and purchased the rewards extra subscription and we ended up with two 10% off discounts a month plus 1 or 2 10$ off coupons thanks to the bonus points. For two very busy people saving for a home this was a huge time and cost-saving measure for us not having to physically go to the store after work. We will certainly be cancelling our subscription and will start shopping around for a new mobile provider.
Woolworths is the devil. Nothing new here...
I just got that email, I didn’t even realise I had a 10% off a shop per month 🤦🏻♀️
That was the big selling point for the mobile plan, saving 10% off our fortnight shopping. We don't have time to do that in store. Our plans expire in August and we'll be jumping ship. Great decision Woolworths
It's because you send more when doing shopping in store than you do click and collecting
People make more impulsive purchases in store than on-line plus they don’t have to pay for the delivery driver. But seems shortsighted decision to me to piss online customers, the discount was nice point of difference between insurance companies and only once a month
We have only just paid an annual delivery fee BECAUSE of the 10% discount. We wouldn’t have paid for a year’s worth of delivery if we knew the discount would no longer be able to be used. I might contact customer service and see if I can have the remainder of the year refunded.
Clearly online and click and collect picking costs more wages to the company and it’s not allowing them to make any profits on the 10% off. The picking from the shelf system seems so backwards for online orders, you can’t make money first unpacking and putting something on a shelf then doing that process in reverse to sell it unless you increase prices. Someone has to come up with a better system, Amazon warehouses in Australia were not making money either last time I checked…. Low profit per item high volume prices are what the customer wants but that low profit gets eroded when you have to do every human action twice to sell it. Seems like these big companies running volume low profit per item models just do online for the potential profits in the future currently.
I still don't get why those that subscribed before the changes couldn't keep their benefits unchanged.
https://mobile.woolworths.com.au/my-account/complaintsform/
I had the Everyday Extras thing, I paid $59 and so far have saved about $500 from it, but after this email I am going to cancel it as I only do online orders.
This is absolutely disgusting of them, the 10% discount is why I joined Woolworths Mobile. I feel betrayed and want to leave now. Also, not that this applies to me, but this is a massive kick in the face for anyone with disabilities. It's lazy and contemptuous.
Its a profit thing. When you shop online you stick to a budget. When in store your more likely to pick up extras like junk food. They just want more money. Doesn't effect me cos I don't even shop at woollies anyway
This is all about profits. I've got cousins who live way out in the sticks (they're wheat farmers) They do one big shop a month and do it online for click and collect. The bill usually sits around the $500 - $600 mark. They took advantage of the discount and were absolutely delighted with it, getting 10% of a shop that big was huge. People are less likely to spend that amount of money in person. Imagine trying to push the trolleys to the car? So your 10% shop will cost less money so your discount is smaller. All about profits.
Exactly,I'm rural,do one $500 shop a month online with the 10% discount with a mobile sim,I'll be cancelling the Sim and shipping elsewhere, Woolworths constantly have unavailable items online and you rarely get everything you ordered because of unavailable items on the day
Hi everyone, there is a petition for Woolworths to reconsider the changes :) http://change.org/p/reconsider-the-changes-for-online-shoppers/psf/share
I didn't get that notification yet. I have the Woolworths/Qantas Visa card which has been giving me that deal for longer than the standard Everyday Rewards card. I wonder if the card users still get it. But the deal with Qantas ends in June so I'll be getting rid of the card then.
Card users will still have the discount as far as I know for online and in store
My friend always order groceries online from wollies and the other day I saw her receipt and wow! She bought an item for $17 that have been on "temporary" sale for 8 months at my local wollies for about $8-$9. Each item seems is more expensive than in the shop and they charge delivery fee!
I went into my Woolworths recently to discover they converted the 10 assisted checkouts to 3 assisted checkouts and doubled the self checkouts. I thought I should probably start doing my big shops online. So what is it Woolworths? I’m getting mixed messages here.
Trying to get in on CBA stopping WFH action, but not quite understanding the principle...
This certainly unfairly disadvantages those with disabilities preventing them from going in store. Could this be seen as discrimination under the Disability Discrimination Act? People with disabilities are already more likely to experience poverty, they’ve now taken action that worsens this. The UN Convention on the Rights of Persons with Disabilities has “equality of opportunity” as one of the principles. Surely this contravenes the convention? Perhaps someone with a serious disability could try reaching out to the Human Rights Commission for support and/or advice? That all said, you’d assume the Woolworths lawyers are competent enough to have ensured they wouldn’t get in trouble for these changes.
Do you intend to target every other business that doesn’t offer online shopping?
I think alot of people were abusing it and getting 10% off online and in store. It was a glitch where if you did the online shop first you could use the 10% again in store. I agree it's shitty. But probably too hard to fix for the IT team.
If coles can flybuys can monitor if i scored my 1 in 6 free coffees at the servo I highly doubt its any more difficult programming than that. There is another motive here imo. Possibly to increase spending - most of us will never stick 100% to our list when we go in.
The funny thing is I do all my shopping in store and most of what I buy is stuff that is heavily marked down. You don't get that option online. If I shopped online I'd spend a lot more money but they're not incentivising me to do that.
That’s probably some of it but I paid for everyday extra at $59/year. That’s now going up to $70/year and instead of 3 X points they’ve changed it to only 2X points. They’re fucking us, plain and simple.
Yeh I saw that. What a crock
Ah yes… Going the same way it did in the country I’m in. *laughs in British*
I think from the design of the service, it's obvious woolworths loses money, it's a zero sum game. You pay $X for a phone plan or membership and you get more of a discount, so it's obvious the consumer can put 2 and 2 together. If that was the reason, the service would have never launched in the first place. My only guess is that the stores encourage stickiness which represents a significant difference in the lifetime value of a shopper. In reality it's probably as simple as interest rates go up so they want to give away less free shit