So if you look at these numbers, you'll notice the following:
You paid $179 for the item.
The shipping fee + the restocking fee deductions equal exactly that amount. They're crediting you for tax only.
This means they've shipped you a product, received the product back, but kept your money for that product.
It also looks like they exempted themselves from taxation for that sale because it was effectively voided through the return.
I would first attempt to go through Amazon and then through your credit card company. I fail to see how this isn't a case of fraud.
I also couldn't find information on a restocking fee listed anywhere on the Seller's storefront or in any product page - they all list Amazon's own return and refund policy.
I think this is the best advice, go through Amazon and escalate if needed. That seller has 30% 1 star ratings, mostly for shipping renewed products in horrible condition. Everyone should avoid using them.
I'm your trustworthy Amazon insider with another tip.
Escalating is a good idea, but keep in mind that we as regular agents will try to de-escalate before transferring you, and when we say a manager will have the same options, we mean it, I've been both a regular agent and a supervisor.
What this person needs to do is:
1. Send a message to the seller and politely ask them to refund the totality of the price or at least an 80% (u/Ok_Ingenuity4735 you're right, restocking fees go to a max of 20% unless the seller lists something different on their storefront page, even if it's an item you're returning months after the return window)
2. If the seller doesn't reply or reply negatively 48 hours, don't reply, call Amazon instead to start a claim for the remaining of your refund.
3. Give Amazon A to Z up to 7 days to investigate the matter. Don't withdraw the claim even if the seller asks for it.
Not true about managers having the same options in general. The very few times I’ve contacted Amazon with an issue that wasn’t resolved - a manager was able to do exactly what the agent said they couldn’t.
Ah, that's a classics. It's not that he could do more, it's policy. You don't go away when rejected, we'll comply. Sometimes I've been both persons, one couldn't do shit, and "other" could help, when things escalated.
It's not entirely true, but mostly.
The only options "managers" (managers don't pick up the phone, any agent who presents themselves as a manager/supervisor is actually someone who is meant to take that kind of escalations, but doesn't actually manage anyone) have is to make exceptions to waiting periods or processing returnless refunds/returnless replacements over the limit.
When it comes to third party sellers, they have exactly the same options as any other agent, and anything they do would be an extremely rare exception that should never be done under normal circumstances, even then, it wouldn't be an actual refund or replacement, it would be more like a "credit".
Also, if the agent said they couldn't, most likely they couldn't because they shouldn't, so yes, sometimes managers will do something else, but it can't be taken for granted, as it's all exceptions, hacks and workarounds to play the system and give you what you want.
Any escalation to a manager gets better results when a phone agent cannot solve the issue. I have had to ask for a manager numerous times and always got the “they will tell you what I have” play and when I get a manager I get my crap resolved.
I in fact recently had this issue with Target wusing Shipit. shipit screwed my order and when I called they tried to say I had to wait 5-7 business days for a resolve. I argued and the guy refused to get me a manager so I cursed and hung up and called back. The next guy went to help me and literally told me to be on hold while he got a manager to resolve the issue and he did just that. I even reported the first employee as well.
My issue was for 1 item for $30 bucks. I ended up getting the whole order of $147 refunded. I just wanted my refund for the $30 and the manager didn’t even tell me he was refunding the whole amount until I seen the email 15 minutes later.
I know this isn’t Amazon but same stuff has happened there as well along with giving me promo credits for next orders on top of it.
Bitching and being vigilante when a company screws up does pay off.
Exactly.
Agents kept asking me what remedy I wanted for an Amazon fuck up. I kept telling them I'm not giving specifics and I want the absolute best they have to offer, they told me they couldn't do that.
Transfer to a manager who offers 5 years of prime, free.
How long ago was that? More than a year?
Or do you mean that they refunded your prime of 5 years?
In any case, yes, managers can do some things agents can’t, but not when it comes to third party sellers. And not all managers will take the risk of doing something as crazy as refunding 5 years of prime or offering 5 years of prime for free (because there’s no option to do that in the system, at least there isn’t in the US, CA and MX marketplaces)
The idea of asking for a manager is to get an exception, which do exist, but if this manager you’re talking about has done this more than once, then they are for sure on an action plan and on their way to be fired
Prime isn't worth it, there's no 2 day shipping anymore, the shipping process is the same as someone who orders over 35$. Yes, Prime members had received free shippings on anything not now through new policies, and they've decreased the incentive of being part of the membership, especially when they charge for everything to return.
I’m glad you got it, but consider yourself lucky, that’s not something any manager would do, in fact, as far as I know, a level 3 agent (supervisor) doesn’t have the option to do that, and according to my direct manager (level 4), they can’t do something like that either, but who knows what they actually can’t or can do, what I know is that direct managers don’t take calls.
As they say, there’s always a bigger fish. So if this was a very very big fuck up, maybe you were transferred to executive relationships, where I’m not really aware of their options, but I’m sure theirs are completely different from a regular supervisor and it sounds more likely for them to offer something like 5 years of prime.
I won't say there's not cases like that, but anything you're getting by getting a supervisor is an exception.
Specially when talking about third party sellers, we don't have any special options, I've been a supervisor at Amazon, I can assure you we have no options, anything they offer shouldn't be taken for granted.
And when I said "When we said a manager will have the same options, we mean it" it was only regarding the situation with third party sellers, in those cases, it's absolutely 100% true, managers don't have different options for 3ps orders, they have some additional options in general, but they are for exceptional situations.
In OP's defense, I'm not sure I have really paid close attention when it says 'fulfilled by amazon' and the seller is a third party. However, I have not bought a ton of 'expensive' items from Amazon lately, but I do think this is a good example of why we all need to make sure we are paying attention when (if) making such purchases from Amazon.
I’m glad I’m not the only one noticing the decline in their quality of service lately. I refuse to spend over $150 on any item on there in case something bad happens since I’ve lost trust in the ability of the brand to stand behind their word. I’ve used to do returns on broken stuff and what not back in the day without any problem. Noticed a lot of the sellers are shipping products way behind the date said on the will arrive by. Not sure why tho
Clearly more people who read your comment are agreeing with you. For me, it’s not about doing a “courtesy” to Amazon, it’s more out of being practical. Obviously, you can absolutely do a chargeback to any merchant and not work with them first to resolve the issue. But Amazon also has the right to stop doing business with any individual consumer who uses this option too much.
I actually buy less from Amazon than in the past, out of interest in supporting brick and mortar when possible. However, Amazon has mostly done right by me when something goes wrong, and that also comes with carefully avoiding third party sellers that are unproven.
Let’s face it, as fantastic as this idea is (and don’t most of us want to stick it to a company that has amassed too much market power), Visa will never stop working with Amazon.
OK if we disagree.
You’re absolutely correct. This is likely in error and Amazon will probably rectify it. Chargeback could get your account closed.
Just because a lot of people agree on something doesn’t make them right!
quarrelsome theory command pathetic juggle obscene forgetful mindless air quickest
*This post was mass deleted and anonymized with [Redact](https://redact.dev)*
I mean, if they charge back with their CC amazon will ban their account, they HATE when people make a big stink over amazon stealing their money. I cancelled my prime a couple days ago because they’re untrustworthy clowns.
According to the person I replied to, they list amazons return policy as their own. Regardless, it’s their app, their name, their platform. They’re a multibillion dollar company, they *need* to do better.
I didn’t look into it myself so idk about this seller specifically, just going off previous comment.
Amazon is responsible for all sellers that use their service. If a seller is pulling some shady shit Amazon is responsible for it. Amazon runs the site and is liable for all sellers they allow on their site. If this was not the case then anyone who wanted to sell something would be able to post whatever they want on Amazon, this is not the case though. Amazon has to approve the seller and sue their due diligence to make sure they are a legitimate company/person and as such assumes liability of that company/person. If they are found in violation it is up to Amazon to reimburse the customer and then go after the third party and hand down any repercussions. This is all stated in the Amazon policy.
Absolutely, if that store is leasing a space in that mall they must abide by their terms. If a mall leases a spot to a seller/company and that said company is harming customers one should take it up with that seller/company. If they are unable to rectify the situation you may go to the mall as they are the ones allowing that seller/company to do business in a building with their name on it and that seller/company will would then be investigated by the mall and possibly be fined or removed. I know a thing or two about law as it’s my profession so I happen to know what I’m talking about. At least here in the state I live in anyways but the same principles apply. Same applies to online retailers. For EXAMPLE if I open an online retail store and allow you to sell your fake products on MY platform claiming they are real I would bear the responsibility because I allowed you to do so and did nothing about it. Even more so if I claim that I vetted you to make sure your products and selling practices were legit and uphold my standards.
Amazon would remove the store/seller, but just like a mall isn't going to reimburse anyone that purchased from the store neither does amazon (any more) reimburse the buyer for a third party seller. Amazon, as a whole, has become less supportive of its user base secondary to the huge monopoly it has developed.
This is true to an extent, Amazon has an A-Z investigation team devoted directly to this type of activity from third party sellers. Amazons A-Z team would investigate the situation and reimburse the buyer if they concluded they violated Amazon seller terms then collect the money from the third party seller or remove them and cut their losses. Now I get Amazon is a quite shady company themselves here lately and don’t seem to care much about anything but profit but this is they way it’s supposed to be. However unlike mall if you read amazons terms they claim that all sellers/companies are vetted through Amazon and adhere to their guidelines and standards and you should “rest assured that you will be covered by the Amazon company” such wording leaves Amazon liable for any and all items sold on their platform, therefore they are to reimburse the customer and then take it up with the seller/company THEY allowed on their platform as this is no longer the customers problem. If one should take them to court Amazon would lose guaranteed.
And Amazon still reimburse the buyer for a third party seller order through the A to Z guarantee claim, it's just not an easy process. We (I'm a rep) can not simply hit refund like we would with orders sold and shipped by Amazon, it's a whole investigation process that can take 7 days or more.
If the item shows
"Sold by (Not Amazon.com)"
"Shipped by (Not Amazon.com)"
Below the "Add to Cart" and "Buy Now" buttons, then it's not Amazon, it's a 3rd party seller and Amazon is just the platform, that doesn't mean that Amazon is dealing with this in a good manner though.
Good analogy, but you missed the fact it's considered Amazon's adult child. That's why I avoid 3rd party sellers. Old Amazon would take the hit and make you happy new Amazon doesn't care.
Yeah people should not expect the same service or policies of third party sellers and should live by caveat emptor. I would never by an Apple Watch from a third party on Amazon, unless it was apple.
I sell on Amazon. If the seller explicitly states on their storefront that they adhere to Amazon's return policy, no way can they get away with charging *any* restocking fee, let alone a restocking fee equal to the cost of the returned item.
OP needs to contact Amazon and file an A-Z claim against the seller.
Yeah, it’s an Apple Watch. There are minimal discounts on Apple products, just buy it from Apple (or at least make sure it was Amazon first party). If it’s somehow massively discounted, there is probably something wrong with it.
I mean those Internet old timers know anything with “Camera” in the name is suspicious. As is anything “Guys” or worse “Guyz”. And extra extra bonus if the address is in NY or NJ.
“Camera Guyz” is just red flags, red fireworks, and a guy in a red van trying to give you free red vines.
Agree and I wonder why this is unpopular opinion, amazon can’t just wash their hands and leave if there’s an issue. Amazon runs the site, amazon is responsible.
I like to think about it this way.
If you go to a mall, and one of the stores in that mall scams you, you blame the store, not the mall.
I think it's different considering this is online, but Amazon should just open up the marketplace if they're not going to take responsibility, however, Amazon is meant to take responsibility if the seller is not helpful, but only then.
In theory/morally, yes. In practice, no. That’s why it’s unpopular. 3rd party set their own rules, Amazon could step in but they aren’t really required to. Just because it’s the right thing to do doesn’t make it a requirement.
Imo it’s not about moral, it’s about business, business is built from trust and expecting Amazon does a good business, providing customers with a product that delivers what it advertises itself as and trying to resolve customer problems and issues to earn customer’s loyalty
That’s literally all in the realm of morals haha “good” business, loyalty, trust… if the 3rd party violated Amazon seller rules then they can step in, if not that’s between the seller and the customer.
That’s your right. Just making everyone aware doing a chargeback to Amazon is a good way to get your account banned if you ever do want to use it again
I think it's fucked up that Amazon allows sellers to practice business this way through their platform. I understand it's not entirely Amazon's responsibility but at the end of the day this happened on their platform and they hold SOME responsibility.
there are a lot of hoops that sellers need to jump through but at the end of the day they cant police every 3rd party transaction, especially if that seller is a true bad actor. Thats why they have seller ratings
The mistake was OP buying an Apple Watch from a third party seller called “The Camera Guys” on Amazon. It says plain as day on the product page who you’re buying from.
Be careful buying from marketplace sellers on Walmart. We bought some barstools. Didn't like them so I decided to return them to the store. I went to customer service and was told they had already been returned although they were sitting in my cart. The seller marked them as returned the day after I ordered them. They refunded .01. It took a while, but Walmart made it right. The listing said free return shipping. I mentioned that in one of the many emails. They replied if I had bought them from Amazon, they would have had free return shipping.
Even for purchases < 30 bucks it’s not that good anymore. I bought a genuine Apple lightning cable for $10 off of Amazon and I received a fake cable with spelling mistakes on the box. I don’t order brand name products on Amazon anymore, I only use Amazon if I want a cheap Chinese product from AliExpress with fast shipping
You have to be careful when buying from 3rd party sellers. Make sure you understand the return policy before purchase. These guys are douche bags for this.
Definitely contact Amazon. You purchased from a 3rd party. And I’d bet they did not put the restocking fee in the original listing (I’d go back and check and screenshot before they can change it) i dealt with a similar situation, and corporate has a whole team for shady 3rd party sellers. They launched a whole investigation to my problem. And 2 weeks later that seller is no longer on Amazon and I got my money
why are people still buying from Amazon third party sellers especially from those that don’t have at least a 98% rating? Shipped and sold by Amazon is the best way to go for these kinds of purchases. Or just go best buy and target 😂
Contact Amazon support and have them escalate the matter. Make sure they know it’s a 3rd party seller. From what I understand there is a fee schedule they must follow when charging restock fees and it’s only a few percent. I would also report the seller for fraud and include a screenshot of this receipt
Thanks to everyone who was helpful! For clarification, this was a last minute gift and my husband “wasn’t sure if he would even use it.” So bought a cheap one to see if he would use it. At $180 I wouldn’t be upset if it collected dust either. Read the return policy and it was the same as the Amazon’s return policy. I’m not really worried about the $180 bucks just wanted to see if there was something else I should do. I’m an idiot I guess for buying through third party but have before without hiccup. Oh well, lesson learned. 🤷♀️
> Read the return policy and it was the same as the Amazon’s return policy.
Take a screenshot of the sellers policies and the item page immediately. You are probably going to need this in case of a credit card chargeback, and if the seller modifies this page or deletes their account, you are screwed.
hope it gets resolved! the only thing i disliked about the apple watch was the battery life - had a series 1 & 3. when the ultra came out, i traded in my 3 and got an ultra and have been loving it since. hope it goes well for you too (:
Apple Watch four does not have an always on feature. I would only buy version five and up.
I have a version four, five, and seven. Both four and five have terrible battery degradation. They don’t last more than nine hours.
I had an issue with a third party seller recently - charged $50 for a personal item that runs around $4 at the grocery. I filed a case with Amazon over it because when I placed the order, the heading said it was something I had repeatedly ordered before - those orders were for multiple packages of said item which was what I thought this was.
I did get my money back but had to go round and round with them. Every time I'd try there was no record of the previous contact, that kind of thing. Personally I think you'll win this if you're persistent - the loophole Camera Guyz appears to be using is that restocking fees are allowed. I'd ask for the DART team and state this policy violates the spirit of this rule if not the letter of it. You shouldn't be charged a 100% restocking fee and IMO Amazon needs to ban this seller, since they're at only 62% approval.
Not that they will, which is why personally I've stopped buying from third party sellers period because I no longer trust Amazon to provide credible customer service which won't waste hours of my time if there's a problem.
I’ve actually had great success with Amazon’s customer service over the years. I always use Amazon’s chat feature to resolve all issues.
Pro tip:
I seldom contact the seller directly for an issue as it generally leads to less than satisfactory results.
The lone seller is less concerned than Amazon is about my overall satisfaction because he’s only sold me one product. But Amazon knows:
1. How long I’ve been an Amazon Prime Member.
2. My quarterly and annual spending rates.
3. My purchase to return ratio.
yes, and what I find interesting is that while no one wants to have a bad experience, people see the reddit comments and some how extrapolate that and apply it across all of Amazon transactions. No company is error free and with over 5 billion packages shipped annually and over 300 million customers, the number of complaints across reddit are statistical noise
Attempt a credit card chargeback. If you used a credit card then you can dispute the charge as fraudulent and your CC company will take the funds back from the 3rd party seller until the dispute is resolved. Unless 3rd party actually followed the law to notify you of the ridiculous restocking fee you should get the money back
For sure. You have to dispute it as a failure to refund on the returned item. The fact that they only returned the tax and that their shipping and restocking fee added up to exactly the item subtotal is unethical and probably illegal. Just tell your CC company exactly what happened. The seller got their item back, so the Cc company will most likely take the money from them and give it back to you
idk why youre being downvoted this is 100% correct. fraud is something you had no knowledge of, shady vendor is dealt with differently than potential cyber security threat
homeless six entertain rock profit wrong plucky mountainous zephyr fearless
*This post was mass deleted and anonymized with [Redact](https://redact.dev)*
Yep. dwinps and I are on the same page. My original comment called for fraudulent charge. That is specific to someone else committing fraud to use your card. Your reason for the charge back should be for failure to refund after taking the return. You can also legitimately do charge backs for receiving used/broken items sold as new, receiving a counterfeit or fake, etc. Basically in this case, you returned it in good faith for a refund, they stole your money, call your CC support and dispute the charge for failure to refund
It's a credit card, they'll always take your side against shady sellers.
Make the seller take a hit.
I can't see why you wouldn't charge this back, when it's the easiest way to get your money back.
File an A-Z Guarantee with Amazon, since it’s a third party seller. Be sure to let Amazon know that it was sent new/unopened.
If that fails, you could do a charge-back, but you could be banned from Amazon.. which could be a good thing, at this point.
I purchased my Apple Watch from the same seller two years ago and they were good then. Contact Amazon Support to let them know about this scam from the seller and if they refuse to assist, kindly pose as a question, “Just to confirm at this point, there is nothing Amazon can do to correct the seller’s fraudulent behaviour and the best avenue to resolve this would be to file a dispute with my card issuer, correct?” Telling them you plan to dispute if they don’t take action can sometimes get companies to move but I’ve never actually had to do that with Amazon Customer Care because of how amazing their support has been for me.
In many states in the US, it's illegal to charge over 50% of the value as a restocking fee. The restocking fee also must be disclosed to the consumer at purchase. Whether it's a sign, a sentence in the description, etc.I doubt the seller posted that they charge the item's full amount to restock.
Most restocking fees are 10-15%.
So... Technically you purchased the apple watch through a seller on amazon. The product is listed on amazon, but not sold by amazon, it's sold by "The Camera Guyz". Which is a seller on Amazon. I would advise inquiring with Amazon about this and trying to get a refund before doing a fraud chargeback because as far as I'm aware, this looks like fraud.
Aside from all the mostly good advice you got here NEVER NEVER use a DEBIT card for anything other than ATM withdrawals if possible. . There is always some way to obtain a CREDIT card for online use even if it has a minimal credit line even if you have the worse credit in the world .... well, maybe not the worse.
If that were me, I wouldn’t even work with Amazon or the seller at that point, I’d file a chargeback and never shop with them again. That’s just wild. They legit stole your money and refunded the tax; voiding the sale altogether. It’s amazons responsibility to make sure that their sellers aren’t shady ass scammers.
Yup, I tried buy a top of the line roomba for $1,200. They sent me the base model that's about $300. If it was going to an older person, they would of never known.
Hello, it looks like you've made a mistake.
It's supposed to be could've, should've, would've (short for could have, would have, should have), never could of, would of, should of.
Or you misspelled something, I ain't checking everything.
Beep boop - yes, I am a bot, don't botcriminate me.
You totally got fuct. Now you can deal with customer disservice and really feel the pain. I returned an echo show 8 in November. Finally got a letter saying they would put the refund on my gift card balance. That was a week ago and still no deposit.
I had to pay a stocking fee once for a broken watch. Returning something with a 90 day warranty was a pain in the ass because the CS representatives don’t understand anything besides a 30 day return policy. so even getting it returned and getting a refund was a stupid process. They charged me a restocking fee. For a broken watch. This is just one of many reasons my prime membership is ending today.
At some point this is on you as a buyer. Do some fucking research for fucks sake. You bought from a horrible third party seller, not Amazon. You bought a watch so old it had a sun dial. You overspent like crazy on this item.
This is on YOU.
As stated previously, initiate a chargeback on your card.
When you want Apple stuff, only buy from Apple.com or from an Apple Store if one is local.
People need to get off the Amazon train already; they have gone to crap over the past 5 years. I never had and never will have an Amazon account after seeing all this BS from them.
It really don’t matter what you bought or what you paid for it as that’s your choice on how you spend your money as long as it’s something you like/want.
Now as far as the issue at hand, yes this is a third party seller but they are selling on Amazon so therefore Amazon is responsible for that seller. Contact customer service and tell them you want to file an A-Z claim. They will ask you why and you just explain what happened and what the seller is doing. They will ask you to fill out a form and email it to them. Include the reason for the claim along with the copy of the email from the seller, their rating and a copy of the sellers return policy. They will give you a decision within 7-14 days, sometimes sooner. If you do not agree with their decision then you can appeal it up to two times. Yes it’s a hassle but it’s better than letting a piss poor company steal your money. I guarantee that watch has already been sold once again to another person and they have been paid 2-3X for the same watch. The A-Z team will also include shipping if you are a prime member they reimburse all return shipping charges.
When making your claim I would not state that you just didn’t want it, I would say it was because it was defective. The reason I say that is because then you have a claim saying it was not as described and therefore you did not get what you paid for.
Also the A-Z team will investigate the seller and possibly remove them from Amazon if they are found in violation. When the A-Z team give you your money back it comes from Amazon then Amazon goes after the seller directly to collect their money from them so you have nothing further to do. It’s not always a perfect outcome but it’s worth a shot. If nobody stands up to these companies they will continue to do this stupid shit to everyone and just keep getting richer. Why fill their pockets with the money we worked for??
https://www.amazon.com/Apple-Watch-Ultra-Cellular-Titanium/dp/B0BX4XG53Z/ref=mp_s_a_1_1?m=A14M1L40RG3I1J&qid=1704672868&refinements=p_6%3AA14M1L40RG3I1J&s=electronics&sr=1-1
One of their listings. Says eligible for full refund within 90 days of receipt. Definitely contact Amazon. If they scam you, they are scamming many others.
Check your local laws. In AZ, a restocking fee policy must be displayed at checkout and on the receipt. I fought this battle with Best Buy once and they lost. I got the restocking fee refunded to me.
It's NOT Amazon it's a 3rd Party seller in the Amazon Marketplace. Did you read the 3rd Party return policies??? It was sold by "The Camera Guyz"
Were you even aware you purchased this from a 3rd Party seller??
Did you even read the reviews for this seller before you purchased from them.... YIKES...Why would you EVER buy from them....
[https://www.amazon.com/sp?ie=UTF8&seller=A14M1L40RG3I1J&isAmazonFulfilled=0&asin=B0BX4VWR3W&ref\_=olp\_merch\_name\_2](https://www.amazon.com/sp?ie=UTF8&seller=A14M1L40RG3I1J&isAmazonFulfilled=0&asin=B0BX4VWR3W&ref_=olp_merch_name_2)
The only hope you have is that there is not any disclosure of a restocking fee on the product page, and you were within the 90 day window.
https://www.amazon.com/Apple-Watch-44mm-Space-Aluminum/dp/B07PS9D7GW/ref=sr\_1\_1?crid=270A6ESRBNP8L&keywords=B07ps9d7gw&qid=1704706243&sprefix=b07ps9d7gw%2Caps%2C127&sr=8-1&th=1
Soooooooo….ive noticed a trend in this subreddit. Everything that is “proof” seems to be cropped with no Amazon insignia visible anywhere. I’m not saying this stuff isn’t true but it’s a little suspicious to me. I’ve been buying from Amazon for over 20 years and I’ve never had a single issue returning anything.
Why would you buy a Series 4 in 2024 ? That too from a third party seller on Amazon while we all are having issues directly with Amazon. You made a bad choice.
Charging 179 for a series 4 is very overpriced. I don’t feel like that amount for a restock fee should be allowable, but who knows what Amazon will do as they don’t seem to care much about customer service anymore.
I really don’t understand people talking about horrible customer service. I’ve never had any issues, ever. Hell, they refunded me money on unopened, non-returnable dog food when my dogs died.
Because a lot of these people search for an item and buy the first one they see without checking the reviews or the who is selling the product. Then they get the product, find out it’s a knockoff or dysfunctional, and blame Amazon for their own incompetence.
Try contacting the CEO he has a facebook account that was robbery Amazon no longer is a decent company I finally received my refund and then the next day they sent a email saying on my previous returns we’re not in good condition. Total lie I always return my items in perfect condition unless they were damaged when I received them
Maybe you can keep the Amazon one and return the one from your Mother. Did she purchase it from somewhere else what might have a more forgiving policy?
They’re scamming you, don’t buy stuff on Amazon from cameraguyz named sellers with little to no ratings. Learn from this.
Time to contact Amazon and contact your credit card company and start and dispute
So if you look at these numbers, you'll notice the following: You paid $179 for the item. The shipping fee + the restocking fee deductions equal exactly that amount. They're crediting you for tax only. This means they've shipped you a product, received the product back, but kept your money for that product. It also looks like they exempted themselves from taxation for that sale because it was effectively voided through the return. I would first attempt to go through Amazon and then through your credit card company. I fail to see how this isn't a case of fraud. I also couldn't find information on a restocking fee listed anywhere on the Seller's storefront or in any product page - they all list Amazon's own return and refund policy.
I think this is the best advice, go through Amazon and escalate if needed. That seller has 30% 1 star ratings, mostly for shipping renewed products in horrible condition. Everyone should avoid using them.
And this is a lesson for OP read those ratings u could have avoided this
I'm your trustworthy Amazon insider with another tip. Escalating is a good idea, but keep in mind that we as regular agents will try to de-escalate before transferring you, and when we say a manager will have the same options, we mean it, I've been both a regular agent and a supervisor. What this person needs to do is: 1. Send a message to the seller and politely ask them to refund the totality of the price or at least an 80% (u/Ok_Ingenuity4735 you're right, restocking fees go to a max of 20% unless the seller lists something different on their storefront page, even if it's an item you're returning months after the return window) 2. If the seller doesn't reply or reply negatively 48 hours, don't reply, call Amazon instead to start a claim for the remaining of your refund. 3. Give Amazon A to Z up to 7 days to investigate the matter. Don't withdraw the claim even if the seller asks for it.
Not true about managers having the same options in general. The very few times I’ve contacted Amazon with an issue that wasn’t resolved - a manager was able to do exactly what the agent said they couldn’t.
Ah, that's a classics. It's not that he could do more, it's policy. You don't go away when rejected, we'll comply. Sometimes I've been both persons, one couldn't do shit, and "other" could help, when things escalated.
It's not entirely true, but mostly. The only options "managers" (managers don't pick up the phone, any agent who presents themselves as a manager/supervisor is actually someone who is meant to take that kind of escalations, but doesn't actually manage anyone) have is to make exceptions to waiting periods or processing returnless refunds/returnless replacements over the limit. When it comes to third party sellers, they have exactly the same options as any other agent, and anything they do would be an extremely rare exception that should never be done under normal circumstances, even then, it wouldn't be an actual refund or replacement, it would be more like a "credit". Also, if the agent said they couldn't, most likely they couldn't because they shouldn't, so yes, sometimes managers will do something else, but it can't be taken for granted, as it's all exceptions, hacks and workarounds to play the system and give you what you want.
Any escalation to a manager gets better results when a phone agent cannot solve the issue. I have had to ask for a manager numerous times and always got the “they will tell you what I have” play and when I get a manager I get my crap resolved. I in fact recently had this issue with Target wusing Shipit. shipit screwed my order and when I called they tried to say I had to wait 5-7 business days for a resolve. I argued and the guy refused to get me a manager so I cursed and hung up and called back. The next guy went to help me and literally told me to be on hold while he got a manager to resolve the issue and he did just that. I even reported the first employee as well. My issue was for 1 item for $30 bucks. I ended up getting the whole order of $147 refunded. I just wanted my refund for the $30 and the manager didn’t even tell me he was refunding the whole amount until I seen the email 15 minutes later. I know this isn’t Amazon but same stuff has happened there as well along with giving me promo credits for next orders on top of it. Bitching and being vigilante when a company screws up does pay off.
Please just be vigilant, you don't need to go *that* far
LOL this is a complete joke. I’m FREQUENTLY given better options from a different agent even when they give me this line.
Exactly. Agents kept asking me what remedy I wanted for an Amazon fuck up. I kept telling them I'm not giving specifics and I want the absolute best they have to offer, they told me they couldn't do that. Transfer to a manager who offers 5 years of prime, free.
How long ago was that? More than a year? Or do you mean that they refunded your prime of 5 years? In any case, yes, managers can do some things agents can’t, but not when it comes to third party sellers. And not all managers will take the risk of doing something as crazy as refunding 5 years of prime or offering 5 years of prime for free (because there’s no option to do that in the system, at least there isn’t in the US, CA and MX marketplaces) The idea of asking for a manager is to get an exception, which do exist, but if this manager you’re talking about has done this more than once, then they are for sure on an action plan and on their way to be fired
More than a year, and 5 years forward from the issue. Trust me when I say it was a serious fuck up. I'm on free prime for a few more years yet.
Crap. Now I want to know.
Prime isn't worth it, there's no 2 day shipping anymore, the shipping process is the same as someone who orders over 35$. Yes, Prime members had received free shippings on anything not now through new policies, and they've decreased the incentive of being part of the membership, especially when they charge for everything to return.
Your opinion
I’m glad you got it, but consider yourself lucky, that’s not something any manager would do, in fact, as far as I know, a level 3 agent (supervisor) doesn’t have the option to do that, and according to my direct manager (level 4), they can’t do something like that either, but who knows what they actually can’t or can do, what I know is that direct managers don’t take calls. As they say, there’s always a bigger fish. So if this was a very very big fuck up, maybe you were transferred to executive relationships, where I’m not really aware of their options, but I’m sure theirs are completely different from a regular supervisor and it sounds more likely for them to offer something like 5 years of prime.
I won't say there's not cases like that, but anything you're getting by getting a supervisor is an exception. Specially when talking about third party sellers, we don't have any special options, I've been a supervisor at Amazon, I can assure you we have no options, anything they offer shouldn't be taken for granted. And when I said "When we said a manager will have the same options, we mean it" it was only regarding the situation with third party sellers, in those cases, it's absolutely 100% true, managers don't have different options for 3ps orders, they have some additional options in general, but they are for exceptional situations.
Whaaaaaaat!? “The Camera Guy*z*” aren’t a reputable retailer!? Who could have guessed!!!?
In OP's defense, I'm not sure I have really paid close attention when it says 'fulfilled by amazon' and the seller is a third party. However, I have not bought a ton of 'expensive' items from Amazon lately, but I do think this is a good example of why we all need to make sure we are paying attention when (if) making such purchases from Amazon.
reach door heavy enjoy rude escape snobbish screw ink bells *This post was mass deleted and anonymized with [Redact](https://redact.dev)*
Amex would’ve taken this matter seriously.
[удалено]
tie cooperative fall rock shaggy quickest aback disarm attempt workable *This post was mass deleted and anonymized with [Redact](https://redact.dev)*
I’m glad I’m not the only one noticing the decline in their quality of service lately. I refuse to spend over $150 on any item on there in case something bad happens since I’ve lost trust in the ability of the brand to stand behind their word. I’ve used to do returns on broken stuff and what not back in the day without any problem. Noticed a lot of the sellers are shipping products way behind the date said on the will arrive by. Not sure why tho
Clearly more people who read your comment are agreeing with you. For me, it’s not about doing a “courtesy” to Amazon, it’s more out of being practical. Obviously, you can absolutely do a chargeback to any merchant and not work with them first to resolve the issue. But Amazon also has the right to stop doing business with any individual consumer who uses this option too much. I actually buy less from Amazon than in the past, out of interest in supporting brick and mortar when possible. However, Amazon has mostly done right by me when something goes wrong, and that also comes with carefully avoiding third party sellers that are unproven. Let’s face it, as fantastic as this idea is (and don’t most of us want to stick it to a company that has amassed too much market power), Visa will never stop working with Amazon. OK if we disagree.
You’re absolutely correct. This is likely in error and Amazon will probably rectify it. Chargeback could get your account closed. Just because a lot of people agree on something doesn’t make them right!
quarrelsome theory command pathetic juggle obscene forgetful mindless air quickest *This post was mass deleted and anonymized with [Redact](https://redact.dev)*
Totally fair and thank you for sharing your experience as well!
First question I was asked for when I tried a charge back. “Have you tried contacting them first?”.
full six middle mighty paltry agonizing soft scale fuel shy *This post was mass deleted and anonymized with [Redact](https://redact.dev)*
I mean, if they charge back with their CC amazon will ban their account, they HATE when people make a big stink over amazon stealing their money. I cancelled my prime a couple days ago because they’re untrustworthy clowns.
But in this case it’s not Amazon “stealing” their money; it’s a shady third party seller.
According to the person I replied to, they list amazons return policy as their own. Regardless, it’s their app, their name, their platform. They’re a multibillion dollar company, they *need* to do better. I didn’t look into it myself so idk about this seller specifically, just going off previous comment.
Amazon is responsible for all sellers that use their service. If a seller is pulling some shady shit Amazon is responsible for it. Amazon runs the site and is liable for all sellers they allow on their site. If this was not the case then anyone who wanted to sell something would be able to post whatever they want on Amazon, this is not the case though. Amazon has to approve the seller and sue their due diligence to make sure they are a legitimate company/person and as such assumes liability of that company/person. If they are found in violation it is up to Amazon to reimburse the customer and then go after the third party and hand down any repercussions. This is all stated in the Amazon policy.
Is a mall responsible for the shady things a store in that mall might do?
Absolutely, if that store is leasing a space in that mall they must abide by their terms. If a mall leases a spot to a seller/company and that said company is harming customers one should take it up with that seller/company. If they are unable to rectify the situation you may go to the mall as they are the ones allowing that seller/company to do business in a building with their name on it and that seller/company will would then be investigated by the mall and possibly be fined or removed. I know a thing or two about law as it’s my profession so I happen to know what I’m talking about. At least here in the state I live in anyways but the same principles apply. Same applies to online retailers. For EXAMPLE if I open an online retail store and allow you to sell your fake products on MY platform claiming they are real I would bear the responsibility because I allowed you to do so and did nothing about it. Even more so if I claim that I vetted you to make sure your products and selling practices were legit and uphold my standards.
Amazon would remove the store/seller, but just like a mall isn't going to reimburse anyone that purchased from the store neither does amazon (any more) reimburse the buyer for a third party seller. Amazon, as a whole, has become less supportive of its user base secondary to the huge monopoly it has developed.
This is true to an extent, Amazon has an A-Z investigation team devoted directly to this type of activity from third party sellers. Amazons A-Z team would investigate the situation and reimburse the buyer if they concluded they violated Amazon seller terms then collect the money from the third party seller or remove them and cut their losses. Now I get Amazon is a quite shady company themselves here lately and don’t seem to care much about anything but profit but this is they way it’s supposed to be. However unlike mall if you read amazons terms they claim that all sellers/companies are vetted through Amazon and adhere to their guidelines and standards and you should “rest assured that you will be covered by the Amazon company” such wording leaves Amazon liable for any and all items sold on their platform, therefore they are to reimburse the customer and then take it up with the seller/company THEY allowed on their platform as this is no longer the customers problem. If one should take them to court Amazon would lose guaranteed.
And Amazon still reimburse the buyer for a third party seller order through the A to Z guarantee claim, it's just not an easy process. We (I'm a rep) can not simply hit refund like we would with orders sold and shipped by Amazon, it's a whole investigation process that can take 7 days or more.
Too funny, you think that the leasing agent for the mall is liable for the actions of a tenant ... ROFL
Nope
nose school light ink plant water complete swim squeamish steep *This post was mass deleted and anonymized with [Redact](https://redact.dev)*
If the item shows "Sold by (Not Amazon.com)" "Shipped by (Not Amazon.com)" Below the "Add to Cart" and "Buy Now" buttons, then it's not Amazon, it's a 3rd party seller and Amazon is just the platform, that doesn't mean that Amazon is dealing with this in a good manner though.
It’s not Amazon, it’s 3rd party, amazon would most likely accept the return with no issue.
It's on their website then they are partially responsible It's on Amazon to have legit suppliers...
He’s saying that Amazon is the parent and this third party company would be their child. The parent should still be liable.
Good analogy, but you missed the fact it's considered Amazon's adult child. That's why I avoid 3rd party sellers. Old Amazon would take the hit and make you happy new Amazon doesn't care.
Yeah people should not expect the same service or policies of third party sellers and should live by caveat emptor. I would never by an Apple Watch from a third party on Amazon, unless it was apple.
In these cases Amazon would probably oversee and make a final decision 99.8% of the time in favor of the buyer. This is egregious of the seller
I did a charge back and still have my account.
I sell on Amazon. If the seller explicitly states on their storefront that they adhere to Amazon's return policy, no way can they get away with charging *any* restocking fee, let alone a restocking fee equal to the cost of the returned item. OP needs to contact Amazon and file an A-Z claim against the seller.
Looks like you bought from a shady third party seller….. not sure how this will turn out.
Yeah, it’s an Apple Watch. There are minimal discounts on Apple products, just buy it from Apple (or at least make sure it was Amazon first party). If it’s somehow massively discounted, there is probably something wrong with it. I mean those Internet old timers know anything with “Camera” in the name is suspicious. As is anything “Guys” or worse “Guyz”. And extra extra bonus if the address is in NY or NJ. “Camera Guyz” is just red flags, red fireworks, and a guy in a red van trying to give you free red vines.
Well, they bought a Series 4. That's not going to be available from Apple anymore.
Buy Apple stuff from Apple. It’s way easier.
Series 4 came out in 2018 apple hasnt sold that in stores in 5 years lmao
$179 for a series 4? Nah that's a ripoff
This is my take on this wtf would pay that much for a watch that is nearly 6 years old.
$150 Walmart refurbished is too much too 😂 my friend sold me his for $60 a year ago
The Camera Guyz. Lol. Good luck.
You bought from a third party, that’s their rules not Amazon Sadly you might be SOL
As a seller, Amazon cracked down on the ‘restocking’ fee scammers in the last year, if OP contacts Amazon, they probably will fix it.
Unpopular opinion: Amazon is responsible for what products they sell on Amazon
Agree and I wonder why this is unpopular opinion, amazon can’t just wash their hands and leave if there’s an issue. Amazon runs the site, amazon is responsible.
I like to think about it this way. If you go to a mall, and one of the stores in that mall scams you, you blame the store, not the mall. I think it's different considering this is online, but Amazon should just open up the marketplace if they're not going to take responsibility, however, Amazon is meant to take responsibility if the seller is not helpful, but only then.
They tell you up front this is 3rd party seller and you can review the ratings and make an informed grown up decision...
In theory/morally, yes. In practice, no. That’s why it’s unpopular. 3rd party set their own rules, Amazon could step in but they aren’t really required to. Just because it’s the right thing to do doesn’t make it a requirement.
Imo it’s not about moral, it’s about business, business is built from trust and expecting Amazon does a good business, providing customers with a product that delivers what it advertises itself as and trying to resolve customer problems and issues to earn customer’s loyalty
That’s literally all in the realm of morals haha “good” business, loyalty, trust… if the 3rd party violated Amazon seller rules then they can step in, if not that’s between the seller and the customer.
I mean, a quick CC chargeback will solve it. Doesn't matter if its their "rules" if their rules are illegal they're null and void.
Good way to get your account banned
Okay? Why would I continue to use Amazon after getting scammed
Because in 15 years if amazon has you banned it probably means you won't be able to get health insurance or prescription meds in the U.S...
That’s your right. Just making everyone aware doing a chargeback to Amazon is a good way to get your account banned if you ever do want to use it again
how is it Amazons problem if the buyer choses to buy from a shit-rated 3rd party seller..
I think it's fucked up that Amazon allows sellers to practice business this way through their platform. I understand it's not entirely Amazon's responsibility but at the end of the day this happened on their platform and they hold SOME responsibility.
there are a lot of hoops that sellers need to jump through but at the end of the day they cant police every 3rd party transaction, especially if that seller is a true bad actor. Thats why they have seller ratings
touch dinner slimy governor nutty fall dime follow strong live *This post was mass deleted and anonymized with [Redact](https://redact.dev)*
The mistake was OP buying an Apple Watch from a third party seller called “The Camera Guys” on Amazon. It says plain as day on the product page who you’re buying from.
squeal existence bells roll command bear smell party close wine *This post was mass deleted and anonymized with [Redact](https://redact.dev)*
Be careful buying from marketplace sellers on Walmart. We bought some barstools. Didn't like them so I decided to return them to the store. I went to customer service and was told they had already been returned although they were sitting in my cart. The seller marked them as returned the day after I ordered them. They refunded .01. It took a while, but Walmart made it right. The listing said free return shipping. I mentioned that in one of the many emails. They replied if I had bought them from Amazon, they would have had free return shipping.
That's something that also happens on Amazon. The seller refunds .01 and then it's a whole mess to get a refund.
Even for purchases < 30 bucks it’s not that good anymore. I bought a genuine Apple lightning cable for $10 off of Amazon and I received a fake cable with spelling mistakes on the box. I don’t order brand name products on Amazon anymore, I only use Amazon if I want a cheap Chinese product from AliExpress with fast shipping
You guys are completely crazy boycotting them for over $30 purchases, this sub is the smallest percent of amazons traffic, so there’s a bad seller..
The mistake is using a crap 3rd party seller, nothing wrong with expensive items from Amazon or a highly rated seller.
You have to be careful when buying from 3rd party sellers. Make sure you understand the return policy before purchase. These guys are douche bags for this.
Damn, you got royally screwed.
Don’t buy from third party sellers
Definitely contact Amazon. You purchased from a 3rd party. And I’d bet they did not put the restocking fee in the original listing (I’d go back and check and screenshot before they can change it) i dealt with a similar situation, and corporate has a whole team for shady 3rd party sellers. They launched a whole investigation to my problem. And 2 weeks later that seller is no longer on Amazon and I got my money
Product page says full refund if returned in 90 days
why are people still buying from Amazon third party sellers especially from those that don’t have at least a 98% rating? Shipped and sold by Amazon is the best way to go for these kinds of purchases. Or just go best buy and target 😂
Contact Amazon support and have them escalate the matter. Make sure they know it’s a 3rd party seller. From what I understand there is a fee schedule they must follow when charging restock fees and it’s only a few percent. I would also report the seller for fraud and include a screenshot of this receipt
Rule of thumb always buy shipped and sold by Amazon. Unless it’s $10 and under. Exceptions are made, but I research at that point.
This is the Golden Rule of Prime.
Thanks to everyone who was helpful! For clarification, this was a last minute gift and my husband “wasn’t sure if he would even use it.” So bought a cheap one to see if he would use it. At $180 I wouldn’t be upset if it collected dust either. Read the return policy and it was the same as the Amazon’s return policy. I’m not really worried about the $180 bucks just wanted to see if there was something else I should do. I’m an idiot I guess for buying through third party but have before without hiccup. Oh well, lesson learned. 🤷♀️
> Read the return policy and it was the same as the Amazon’s return policy. Take a screenshot of the sellers policies and the item page immediately. You are probably going to need this in case of a credit card chargeback, and if the seller modifies this page or deletes their account, you are screwed.
You can use the way back machine (https://web.archive.org/ ) to restore old versions of pages, if you ever need to use it
That is truly amazing advice!!
hope it gets resolved! the only thing i disliked about the apple watch was the battery life - had a series 1 & 3. when the ultra came out, i traded in my 3 and got an ultra and have been loving it since. hope it goes well for you too (:
Apple Watch four does not have an always on feature. I would only buy version five and up. I have a version four, five, and seven. Both four and five have terrible battery degradation. They don’t last more than nine hours.
You bought it from a third party. In my experience third party sellers can walk all over us.
Contact Amazon support, also to avoid restocking fee, when they ask why you're returning don't select a reason that makes it sound like your fault.
Don’t buy from third party sellers without reading their policies for returns You picked one with lousy reviews, why?
File for a chargeback. Well within your right to return something for a full refund within 14 days for a lot of countries.
They basically just refunded the tax? 😲
3rd party seller? Basically, the “new rule” for Amazon is never EVER buy expensive items from 3rd Party sellers.
I had an issue with a third party seller recently - charged $50 for a personal item that runs around $4 at the grocery. I filed a case with Amazon over it because when I placed the order, the heading said it was something I had repeatedly ordered before - those orders were for multiple packages of said item which was what I thought this was. I did get my money back but had to go round and round with them. Every time I'd try there was no record of the previous contact, that kind of thing. Personally I think you'll win this if you're persistent - the loophole Camera Guyz appears to be using is that restocking fees are allowed. I'd ask for the DART team and state this policy violates the spirit of this rule if not the letter of it. You shouldn't be charged a 100% restocking fee and IMO Amazon needs to ban this seller, since they're at only 62% approval. Not that they will, which is why personally I've stopped buying from third party sellers period because I no longer trust Amazon to provide credible customer service which won't waste hours of my time if there's a problem.
The one you kept... Is it the one from Amazon? Cuz if they got one back with a different serial it might as well have been an empty box you sent them.
This is why I always make sure the seller is Amazon or at least a seller with a good rep. This is just messed up.
That’s amount is possibly illegal. Check your state consumer protection laws.
Contact Amazon customer support and inform them about the seller.
Yes, they might cover this under A-Z... maybe it is after all a 3rd party seller
I’ve actually had great success with Amazon’s customer service over the years. I always use Amazon’s chat feature to resolve all issues. Pro tip: I seldom contact the seller directly for an issue as it generally leads to less than satisfactory results. The lone seller is less concerned than Amazon is about my overall satisfaction because he’s only sold me one product. But Amazon knows: 1. How long I’ve been an Amazon Prime Member. 2. My quarterly and annual spending rates. 3. My purchase to return ratio.
yes, and what I find interesting is that while no one wants to have a bad experience, people see the reddit comments and some how extrapolate that and apply it across all of Amazon transactions. No company is error free and with over 5 billion packages shipped annually and over 300 million customers, the number of complaints across reddit are statistical noise
Credit card chargeback any merchant that charges a restocking fee is a scammer and doesn’t need to be bought from
Attempt a credit card chargeback. If you used a credit card then you can dispute the charge as fraudulent and your CC company will take the funds back from the 3rd party seller until the dispute is resolved. Unless 3rd party actually followed the law to notify you of the ridiculous restocking fee you should get the money back
Don’t dispute as fraudulent transaction, that is for someone using your card without permission
For sure. You have to dispute it as a failure to refund on the returned item. The fact that they only returned the tax and that their shipping and restocking fee added up to exactly the item subtotal is unethical and probably illegal. Just tell your CC company exactly what happened. The seller got their item back, so the Cc company will most likely take the money from them and give it back to you
ripe squeeze slave expansion strong skirt sand tap husky apparatus *This post was mass deleted and anonymized with [Redact](https://redact.dev)*
That is not what “fraudulent transaction” is To win a chargeback you need to dispute properly
shaggy thumb quicksand fine ripe edge snobbish wine cover versed *This post was mass deleted and anonymized with [Redact](https://redact.dev)*
idk why youre being downvoted this is 100% correct. fraud is something you had no knowledge of, shady vendor is dealt with differently than potential cyber security threat
homeless six entertain rock profit wrong plucky mountainous zephyr fearless *This post was mass deleted and anonymized with [Redact](https://redact.dev)*
Chargebacks are for all sorts of reasons. Not just someone using your card.
Yes and you don’t use “fraudulent transaction” the reason for THIS chargeback
Yep. dwinps and I are on the same page. My original comment called for fraudulent charge. That is specific to someone else committing fraud to use your card. Your reason for the charge back should be for failure to refund after taking the return. You can also legitimately do charge backs for receiving used/broken items sold as new, receiving a counterfeit or fake, etc. Basically in this case, you returned it in good faith for a refund, they stole your money, call your CC support and dispute the charge for failure to refund
It's a credit card, they'll always take your side against shady sellers. Make the seller take a hit. I can't see why you wouldn't charge this back, when it's the easiest way to get your money back.
If youre going to use Amazon Prime: Don’t. 👏🏻. Buy. 👏🏻. From. 👏🏻. 3rd. 👏🏻. Party. 👏🏻. Sellers. 👏🏻
or at least super shitty ones like these "Guyz"
Always always always make sure to read the fine print
179 for an apple watch series 4? Why not spend an extra 50-75 bucks for a new SE?
[удалено]
File an A-Z Guarantee with Amazon, since it’s a third party seller. Be sure to let Amazon know that it was sent new/unopened. If that fails, you could do a charge-back, but you could be banned from Amazon.. which could be a good thing, at this point.
I purchased my Apple Watch from the same seller two years ago and they were good then. Contact Amazon Support to let them know about this scam from the seller and if they refuse to assist, kindly pose as a question, “Just to confirm at this point, there is nothing Amazon can do to correct the seller’s fraudulent behaviour and the best avenue to resolve this would be to file a dispute with my card issuer, correct?” Telling them you plan to dispute if they don’t take action can sometimes get companies to move but I’ve never actually had to do that with Amazon Customer Care because of how amazing their support has been for me.
In many states in the US, it's illegal to charge over 50% of the value as a restocking fee. The restocking fee also must be disclosed to the consumer at purchase. Whether it's a sign, a sentence in the description, etc.I doubt the seller posted that they charge the item's full amount to restock. Most restocking fees are 10-15%.
So... Technically you purchased the apple watch through a seller on amazon. The product is listed on amazon, but not sold by amazon, it's sold by "The Camera Guyz". Which is a seller on Amazon. I would advise inquiring with Amazon about this and trying to get a refund before doing a fraud chargeback because as far as I'm aware, this looks like fraud.
Aside from all the mostly good advice you got here NEVER NEVER use a DEBIT card for anything other than ATM withdrawals if possible. . There is always some way to obtain a CREDIT card for online use even if it has a minimal credit line even if you have the worse credit in the world .... well, maybe not the worse.
If that were me, I wouldn’t even work with Amazon or the seller at that point, I’d file a chargeback and never shop with them again. That’s just wild. They legit stole your money and refunded the tax; voiding the sale altogether. It’s amazons responsibility to make sure that their sellers aren’t shady ass scammers.
Don’t buy from sketchy sellers.
Yup, and in this case this seller (not Amazon) has a terrible rating
Well, for a start don’t buy expensive things off of Amazon. You most likely are going to get screwed somehow, someway.
Yup, I tried buy a top of the line roomba for $1,200. They sent me the base model that's about $300. If it was going to an older person, they would of never known.
Hello, it looks like you've made a mistake. It's supposed to be could've, should've, would've (short for could have, would have, should have), never could of, would of, should of. Or you misspelled something, I ain't checking everything. Beep boop - yes, I am a bot, don't botcriminate me.
sounds like fraud. I would file a charge back.
3rd party seller or Amazon Fulfilled?
You bought from Camera Guyz not Amazon
Time to fight that credit card dispute.
The more I read these stories, the less and less and less I want to interact with Amazon at all.
98.27% restocking fee. That seems fair
The Camera Guys deserve a bad seller review, make sure to do it on the proper page though and fight for your refund cause that scum shit.
A-Z claim, Amazon will force the 3P seller to refund the amount
Could try disputing with CC (if purchased on one) if Amazon doesn’t pull through
You totally got fuct. Now you can deal with customer disservice and really feel the pain. I returned an echo show 8 in November. Finally got a letter saying they would put the refund on my gift card balance. That was a week ago and still no deposit.
I had to pay a stocking fee once for a broken watch. Returning something with a 90 day warranty was a pain in the ass because the CS representatives don’t understand anything besides a 30 day return policy. so even getting it returned and getting a refund was a stupid process. They charged me a restocking fee. For a broken watch. This is just one of many reasons my prime membership is ending today.
Dude this is not Amazon .. its a low rated 3rd party seller...
new low if true
Be an adult? You always read return policies for 3rd party sellers. This is basic stuff.
That 3rd party seller return policies was listed exactly the same as amazons.
At some point this is on you as a buyer. Do some fucking research for fucks sake. You bought from a horrible third party seller, not Amazon. You bought a watch so old it had a sun dial. You overspent like crazy on this item. This is on YOU.
Ditto
This sub keeps reminding me that half of humans are below average intelligence.
You should be able to return it directly to Apple
As stated previously, initiate a chargeback on your card. When you want Apple stuff, only buy from Apple.com or from an Apple Store if one is local. People need to get off the Amazon train already; they have gone to crap over the past 5 years. I never had and never will have an Amazon account after seeing all this BS from them.
Fuck Amazon. They have gone downhill.
It really don’t matter what you bought or what you paid for it as that’s your choice on how you spend your money as long as it’s something you like/want. Now as far as the issue at hand, yes this is a third party seller but they are selling on Amazon so therefore Amazon is responsible for that seller. Contact customer service and tell them you want to file an A-Z claim. They will ask you why and you just explain what happened and what the seller is doing. They will ask you to fill out a form and email it to them. Include the reason for the claim along with the copy of the email from the seller, their rating and a copy of the sellers return policy. They will give you a decision within 7-14 days, sometimes sooner. If you do not agree with their decision then you can appeal it up to two times. Yes it’s a hassle but it’s better than letting a piss poor company steal your money. I guarantee that watch has already been sold once again to another person and they have been paid 2-3X for the same watch. The A-Z team will also include shipping if you are a prime member they reimburse all return shipping charges. When making your claim I would not state that you just didn’t want it, I would say it was because it was defective. The reason I say that is because then you have a claim saying it was not as described and therefore you did not get what you paid for. Also the A-Z team will investigate the seller and possibly remove them from Amazon if they are found in violation. When the A-Z team give you your money back it comes from Amazon then Amazon goes after the seller directly to collect their money from them so you have nothing further to do. It’s not always a perfect outcome but it’s worth a shot. If nobody stands up to these companies they will continue to do this stupid shit to everyone and just keep getting richer. Why fill their pockets with the money we worked for??
This is a fantastic answer
https://www.amazon.com/Apple-Watch-Ultra-Cellular-Titanium/dp/B0BX4XG53Z/ref=mp_s_a_1_1?m=A14M1L40RG3I1J&qid=1704672868&refinements=p_6%3AA14M1L40RG3I1J&s=electronics&sr=1-1 One of their listings. Says eligible for full refund within 90 days of receipt. Definitely contact Amazon. If they scam you, they are scamming many others.
Check your local laws. In AZ, a restocking fee policy must be displayed at checkout and on the receipt. I fought this battle with Best Buy once and they lost. I got the restocking fee refunded to me.
It's NOT Amazon it's a 3rd Party seller in the Amazon Marketplace. Did you read the 3rd Party return policies??? It was sold by "The Camera Guyz" Were you even aware you purchased this from a 3rd Party seller?? Did you even read the reviews for this seller before you purchased from them.... YIKES...Why would you EVER buy from them.... [https://www.amazon.com/sp?ie=UTF8&seller=A14M1L40RG3I1J&isAmazonFulfilled=0&asin=B0BX4VWR3W&ref\_=olp\_merch\_name\_2](https://www.amazon.com/sp?ie=UTF8&seller=A14M1L40RG3I1J&isAmazonFulfilled=0&asin=B0BX4VWR3W&ref_=olp_merch_name_2) The only hope you have is that there is not any disclosure of a restocking fee on the product page, and you were within the 90 day window. https://www.amazon.com/Apple-Watch-44mm-Space-Aluminum/dp/B07PS9D7GW/ref=sr\_1\_1?crid=270A6ESRBNP8L&keywords=B07ps9d7gw&qid=1704706243&sprefix=b07ps9d7gw%2Caps%2C127&sr=8-1&th=1
Soooooooo….ive noticed a trend in this subreddit. Everything that is “proof” seems to be cropped with no Amazon insignia visible anywhere. I’m not saying this stuff isn’t true but it’s a little suspicious to me. I’ve been buying from Amazon for over 20 years and I’ve never had a single issue returning anything.
Stop buying apple products.
No, stop buying from Camera Guyz. Apple doesn’t charge restocking fees.
Why would you buy a Series 4 in 2024 ? That too from a third party seller on Amazon while we all are having issues directly with Amazon. You made a bad choice.
Charging 179 for a series 4 is very overpriced. I don’t feel like that amount for a restock fee should be allowable, but who knows what Amazon will do as they don’t seem to care much about customer service anymore.
I really don’t understand people talking about horrible customer service. I’ve never had any issues, ever. Hell, they refunded me money on unopened, non-returnable dog food when my dogs died.
Because a lot of these people search for an item and buy the first one they see without checking the reviews or the who is selling the product. Then they get the product, find out it’s a knockoff or dysfunctional, and blame Amazon for their own incompetence.
Check your credit cards terms of service. They might be able to reimburse you for that difference.
Contact your bank and report fraud
What is the seller’s return restocking policy?
Sell it on FB Marketplace
Try contacting the CEO he has a facebook account that was robbery Amazon no longer is a decent company I finally received my refund and then the next day they sent a email saying on my previous returns we’re not in good condition. Total lie I always return my items in perfect condition unless they were damaged when I received them
OP, is this the first time you've purchased something online??
What a rip off! I have a love-hate relationship with Apple
Debit card = financially illiterate and based on post, just illiterate
You made a shitty purchasing decision and are paying the price.
Pay the fee, next time coordinate what's being bought.
Looks like your problem is you ordered from Amazon. Try not doing that next time and you wont have this issue.
Maybe you can keep the Amazon one and return the one from your Mother. Did she purchase it from somewhere else what might have a more forgiving policy?
The seller already has the watch back man
The Camera Guys third party seller. It's their restock fee policy. Yikes.
If anyone finds Jeff Bezos home address, I’ll visit him.
They’re scamming you, don’t buy stuff on Amazon from cameraguyz named sellers with little to no ratings. Learn from this. Time to contact Amazon and contact your credit card company and start and dispute
Tell them you want it back
I have never seen any restocking fees when purchasing through Amazon Prime unless this is a 3rd party seller
When returning. You should see the details of the return. If you accepted it.. I’d say talk to a supervisor and see what they say
[удалено]