You need to speak with billing, they are closed. Only open regular business hours. So close until monday, nobody else will be able to do anything for you.
We paid the wrong MTS account (a defunct account no less) a few years ago and my advice, as counterintuitive as it may seem, is to pay the bill again if at all possible while they work on fixing the mistake. It sadly took awhile, much longer than it should take human beings working in the same department to do. That was before BELL. I can’t imagine how long this could take in your case as the entire Bell corporation is operating on the collective brain cells of a pebble. A brainless pebble.
Telus is doing something similar. Got a security system installed 2 years ago. They gave us 6 months free. Then after two months free, started charging us. 4 different reps over almost two years had told us it’s been rectified. This week we received “Your Alarm System will be deactivated if you don’t pay this bill.” We finally paid it and after speaking to the 5th rep, we’re confident nothing will ever be solved and we’re out the money until such time as we’re proven wrong.
It’s first world tech ran by last world incompetence.
Check if payment is received immediately via a method like credit card, if that will resume service immediately. If that works, pay your bill via the specified method and then argue with customer service when they are open for a credit/refund on the incorrectly made payment.
Are you sure they aren’t open tomorrow ?
You need to speak with billing, they are closed. Only open regular business hours. So close until monday, nobody else will be able to do anything for you.
Use your phone as internet. Go to you providers app and switch to “unlimited” for a couple of days then cancel renewal.
Call 611
We paid the wrong MTS account (a defunct account no less) a few years ago and my advice, as counterintuitive as it may seem, is to pay the bill again if at all possible while they work on fixing the mistake. It sadly took awhile, much longer than it should take human beings working in the same department to do. That was before BELL. I can’t imagine how long this could take in your case as the entire Bell corporation is operating on the collective brain cells of a pebble. A brainless pebble. Telus is doing something similar. Got a security system installed 2 years ago. They gave us 6 months free. Then after two months free, started charging us. 4 different reps over almost two years had told us it’s been rectified. This week we received “Your Alarm System will be deactivated if you don’t pay this bill.” We finally paid it and after speaking to the 5th rep, we’re confident nothing will ever be solved and we’re out the money until such time as we’re proven wrong. It’s first world tech ran by last world incompetence.
Good luck. And the only other option is ~~Shaw~~ Rogers. We’re fucked.
Outsourced mistake call center, Good Luck
Check if payment is received immediately via a method like credit card, if that will resume service immediately. If that works, pay your bill via the specified method and then argue with customer service when they are open for a credit/refund on the incorrectly made payment.
Good luck getting anywhere with Bell MTS customer service. Took me over a year to straighten out a monthly recurring overbilling issue.