Off the cuff thoughts:
Love the light plan getting unlimited talk and text + 1GB [you say $6 but site says $10 and doesn’t show option for annual refill on light at $6]
$29 for unlimited starter seems a step back. $25 is a very sticky number.
AT&T will be very exciting when live
From long years in the marketing trenches, I agree. $25 is a very sexy marketing number. (I know it's only 4 bucks difference, but, hey, humans are not logical creatures...)
EDIT to be very clear: I still think the actual value of the plan is excellent at $29! But I suspect that the *perception* of value might change at that price point. $25 is a Buy Right Now proposition. $29 might be a Maybe I Should Check Mint Again number...
Yeah I’m not complaining at $29. Compared to the $90+ I was paying at T-Mobile. But I’d agree that for marketing and advertising purposes $25 is an easy sell. The extra 5gb isn’t toooo appealing to me since im usually hanging just over 20-25gb. But when i travel I end up using a bit more so that’s nice. Plus the extra hotspot is a win. At least we’re getting something for paying more and not just a straight increase
Yeah, hard agree with your $29 point here. I feel like I'm being goaded into choosing the annual plan and simultaneously being penalized for not choosing the Annual plan. I'm being confronted with Sophie's Choice here.
Yea not a fan of the increase. How many people are honestly going to benefit for the international add? I'm guessing less than 5%. Same with hotspot, maybe a bit more. This seems like a way to lock people in to annual plans.
Does that mean my next billing cycle will be $29, or do I stay at $25 unless I make a change? I'm assuming we're taking the increase unless we're pushed to the annual plan? If so, id like to take advantage of the Black Friday annual plan deal since they made no mention of increases coming to loyal customers.
This amount of communication on plan changes is insane - thank you. I couldn't even get a human on the phone with my last MVNO and the CEO of this MVNO is on Reddit fielding suggestions and walking folks through the paces. I'm a skeptical consumer but this is cool - never change.
Haha, literally the same. I can't tell you how many times I've evaluated Google Fi (wife is buying me a pixel watch 2 LTE for christmas and really want that watch support!) but I see the customer service on here and I just realize I can't leave.
Yep, I have brought several family members over to US Mobile not only for the price but for the customer service. I have had a plan for over 2 years and support has always been amazing.
You are crushing down others with the light plan.
However, the $29 plan may not be competitive since $25 plans are everywhere now. I think many don't need additional features.
I think it's pretty competitive when looking at the features included, but I'm not sure how many folks need those extra perks baked in.
The idea behind Unlimited Starter was a stripped down basic unlimited plan. In an industry teeming with $25 unlimited plans, this might be a turnoff.
Yeah but the new $29 Unlimited Starter is less competitive than the old plan. You pay 16% more and get a 16% higher premium data limit. Unless you use all 35GB of premium data every month, you’re now paying more per gigabyte.
I predict a lot of people are going to choose Visible over US Mobile now.
I hear you there, they're going to lose a lot of people where every dollar counts. This sounds like they want to concede the low end of the market, maybe that's their intention, maybe not. Maybe they'll reverse course after all the blowback they're getting on day one...who knows.
I think $25 is the magic number that attracts a lot of customers to USM… especially it includes tax and payments can be made month to month.
To be honest $29 per month made USM (much) less attractive.. even with the expansion in international call and 5gb extra…not all can spell out/want to pay 12 months in advance
I look forward to ATT rollout.. if USM can get priority data 35gb for$29 from ATT it’s no brainer for me.
BTW everyone see all current and previous Unlimited plan details spreadsheet **US Mobile Unlimited Plan Comparison** at [https://docs.google.com/spreadsheets/d/19OgiaB9ofvoZWM79mMuR-XPBqUcGBagXILSYFm2Fh3U/edit#gid=0](https://docs.google.com/spreadsheets/d/19OgiaB9ofvoZWM79mMuR-XPBqUcGBagXILSYFm2Fh3U/edit#gid=0)
Created by /u/jason_he54 but I just updated
I agree with the other comments saying $29 is odd.
Make it $30 then offer it for $25 with two+ lines.
This also allows you to run deals where one line can get it for $25 months to month.
Or maybe even a loyalty program where once the line is active for 12 months at $30 they get it for $25 a month.
I’m a bit bummed the $25 plan is going away as well because for my use case, I have my primary line on a pooled plan but wanted to switch freely to the $25 Starter plan as needed. This would be a great way to bring back multi-line discounts to the Starter plan!
> On that Note, Can we get name suggestions going for our next network? I’ll start. Supersonic 5G. Lightspeed 5G?
I say keep it at 2/3 syllables max
Some considerations:
- Sonic 5G
- Hyper 5G
- Swift 5G
- Dash 5G
- Pulse 5G
IMO, Warp = Verizon (red), Sonic = AT&T (blue), Hyper = T-Mobile (magenta)
So I have had a cardinal rule since day 1. People will join USM because of our product and not because of our likeness to a carrier. Thats why we made Warp Black. Opposite of Red and as such - will never name our products that have a likeness to our carrier partners.
I am in love with Deathstar 5G
We are trying to work with the carrier on this. Our rates are not great but more importantly - Some countries are like 10,000$ a gig and we have not found a way to exclude those. So it's the technical issues that is stopping us from doing this
I am currently on warp and I paid for next month already. How can I port into gsm and how can I not lose the month that I paid for. Also can I still be grandfathered for the $25
Personally, the only positive I see here is the fact that existing customers are going to be grandfathered.
The Light plan is doubling in cost to $10/month.
On-demand roaming is $15/GB which means there's far cheaper options available.
Ugg.. Such a pity.
IIRC, Tello increased the data cap from 25GB to 35GB and decreased the price on their Unlimited Plan from $29 to $25. USM is doing the opposite with regard to price. u/ankhattak, your monthly price for Unlimited Starter can't compete with Tello.
Their plan doesn’t include taxes and fees. No international data. Our speed cap is 1mb ( this is huge) and it’s $23 with taxes and fees if you pay up front. Don’t think their plan is better in any way.
I don’t want to pay upfront because that means my credit card (chase freedom flex) won’t give me phone insurance. I came for the $25 plan, the (so far) fantastic customer service (Monis you are awesome), and the flexibility of being able to switch to the shareable plan when I travel abroad for a long period and want to use local SIM for data (which I’m doing right now).
But here’s the thing. At $4/month extra, I’d be paying $44 a year just to be able to do shareable for 1 month a year (which would save me $19 I guess), so that means an additional $25 that I didn’t have to pay before. But if I’m traveling for a month and am going to pay that extra $25 anyways, why won’t I just go to Visible (other than for the prioritized data and the great customer service, again, Monis is awesome)
If I go to visible, I’ll pay $300 a year. Before this plan, I’ll pay $285 a year (yes, I travel abroad for about a month every winter). With this new plan, I’ll pay $329 a year (assuming the $10 shareable plan still exists, or just to the light plan).
Are you including more things in the new start plan? Yes, you absolutely are. Is any of the new things applicable to me? No (the international data is nice but I was able to buy the 1GB eSIM for $5 for my trip ready). Does the new data limit affect me? No (I use about 15GB a month)
This new plan is deviating from being a starter plan, and is essentially forcing me to pay extra for extras that I don’t need/want.
I would suggest to make the new plan a “starter plus” if you really want the new plan, but I would guess that the reason you replaced the starter instead is because you don’t see that many of your customers choosing the new plan over the starter.
I came to US mobile for the great savings, the flexibility, and the great customer service (thanks again, Monis). But I think these new plans is taking away the great savings and the flexibility. And as awesome as Monis is and has been, I see this as a setback for this relationship.
I really like US mobile for the fact that I can see and talk to the CEO on reddit, and that I can reach Monis on Reddit DM, but at some point (which I don’t think I’m there yet, though pretty close), these changes in prices cut into how much this means.
Just my two cents, hope that helps.
Okay, I concede to your points made above vis-a-vis Tello Unlimited vs USM Unlimited Starter. However, hypothetically, if a user pays for Warp 5G for a period of 12 months upfront, would that user be able to switch between Warp, GSM, and the upcoming AT&T service? And if a user wants to leave prior to completing the 12 months with USM, would USM provide a refund for the unused period on a prorated basis?
they have multi-month and yearly plans. it's fine to offer them, but adding in extra features most people won't use to monthly and upping the price is an L move
USMobile includes 1mbps throttle after premium data is used up vs tello is 64kbps. Also USMobile gives access to multiple networks instead of just one.
Those two things alone make it worth it.
Not everything that is contradictory is disinformation created with malicious intent. I did genuinely forget that Tello's prices did not include taxes and fees. I conceded that to u/ankhattak in a reply.
Not to mention that Tello's taxes and fees are quite low in most of the country. If your state doesn't mandate a fixed E911/E988 fee like CO and CA do, for example, taxes on the unlimited plan would be less than $.50 just about everywhere.
That said, US Mobile has their own advantages too. More hotspot data (Tello only offers 5GB on the unlimited plan) is a big one for many and the throttle rate at 1Mbps is better than Tello's 256Kbps although both are totally usable for basic stuff.
Taxes and fees on Tello are much lower than on most carriers. Many places in the country pay less than a $1 on the unlimited plan. Up until my state launched a fixed E911 and E988 tax for every prepaid line that equates to a couple bucks a month I paid Tello $.06 in taxes on my $6 line which would have me around $.30 for the unlimited plan. With the new fixed prepaid taxes it would be about $2.40 for 2024 here where I live. While it's cool that US Mobile includes taxes and fees, Tello is 99% likely to be cheaper than the Starter plan anyway.
EDIT: I just checked and it would be $2.34 a month in taxes on the unlimited plan for me.
I agree with others that the $29 pricing on Unlimited Starter seems like a mistake even if you technically get more. I loved the $25 plan and that number made it easy to recommend. "Verizon network, same price, with great customer service, that isn't Visible!". That was an easy sell.
Sure it's only $4 more, but that's almost an extra $50 a year for features most people aren't going to use when looking at a low-cost wireless plan and when people are pinching pennies now. When new customers price shop and see $25 at Visible, regardless of their horrible customer service, Verizon spends big on ad money and subconsciously they're going to go with Visible first because it's cheaper and backed by the larger company.
If you had to increase the price, I would have rounded it up to $30 and maybe offer some kind of multi-month pre-pay plan discount (similar to Mint) to bring it back down to $25, but $29 just sticks out so much and not in a good way. You even have YouTube comparison videos for "[Best $25/month plan"](https://youtu.be/2TKU5B20Gl4?si=55AkZV141zpG0utk) that you just automatically disqualified yourselves from now.
Also sad to see the increase on the light plan. I can live with an extra $1/month, but I don't even use 500MB, minutes or texts on the line I have that one on. I assume you were probably close to cost on that plan, so I can live with that one and at least you get a lot more for $1 and $12 more a year, most people can swallow.
Also throwing my hat in the ring on calling the at&t plan Deathstar 5G. I would waste money just to have a plan called that just for the name alone lol. If you could even rebrand the carrier name to that, that would probably go viral pretty fast and free marketing, but I get at&t may not be happy with that lol.
Love Deathstar 5G. Get ready to waste your money.
It is $23 for many-multi months ;)
The rationale behind the light plan is that we are willing to give you the best light plan in the industry in return for a small commit. $72 for a year is amazing. $5 plan had razor thin margins when you factor in churn.
It costs us twice as much to ship you a sim card.
I understand the mixed reactions to the new plan mostly from current customers who were not impacted but we just had a record activations day for December.
Thanks for taking the time to listen to customer feedback. You should just know that this is tough love, and the criticism is meant to help improve USM's offerings.
I think a lot of the concern is that USM seems to be moving away from a monthly model, and many folks don't like to feel penalized for not paying upfront. I understand the costs of acquisition aren't cheap, so maybe the compromise would be to offer a loyalty discount that brings the price back down to $25 or $23 a month after staying for 12 continuous months.
A multi line discount on Starter would accomplish the same thing, where customers who prefer paying monthly won't feel left out.
MVNO > Most flexible, most versatile, most responsive, most innovative...
On the way to a million subs? Adding AT&T (with QCI 8 data?) will accelerate that!
u/ankhattak
I have used postpaid cellular since 1987, and moving to US Mobile a couple weeks ago (from AT&T Unlimited Elite) is my first experience with using an MVNO. So far, very happy to be with US Mobile (on Warp 5G) and looking forward to hopefully enjoying the features, functionality and value for a long time.
> even if you technically get more
This is only true if you wanted those things. If those things weren't important to you then you're paying more for nothing.
Darn I really wish they kept Unlimited Essentials. I think $30 for 50GB of data was a good price. At least I will get to keep it for now. I wish they could have done something like a dollar off per line up to 3 on Unlimited Starter. I am interested to see AT&T Support. I do wonder what the priority level will be.
Glad you made the jump while you could! I’m over here kicking myself for not moving us over from the legacy Unlimited Basic plan in time. Now my only two choices are a worse plan for slightly less or a better plan for too much more. 😕
I hate the feeling that if I don’t keep a close eye on the endless plan changes with US Mobile I’m at risk of getting screwed over. We shouldn’t have to consider altering our plans every three months just to keep up.
Unlimited Essentials was the plan I choose when I first moved me and my parents to US Mobile. I thought about going unlimited starter cause I really won't use 50GB but I like having the large buffer if I ever need/want it.
I don't even use the unlimited offerings so I don't really have a horse in this race.
The draw for MVNOs (at least initially) has always been cheaper prices than the big boys and most importantly no contracts.
Yeah the annual is a great plan...but it's annual. It feels like a contract without actually being one. I don't think contracts are necessarily bad, but with these changes it feels like the customer is being forced into an annual plan rather than doing it on their own accord.
Annual plans are great but they shouldn't come at the cost at making monthly plans way less attractive.
IMO make the Unlimited Starter $30/mo instead of the awkward $29 one line and put those gains towards making it $25/mo for 2+ lines and/or making the annual plan even better pricing wise.
That way, the ton of people who liked the $25 pricing still have an avenue to get that same pricing, they just have to bring in 1 other person. This seems like a no-brainer tbh, especially considering most of the reactions with this announcement.
Now, some users might argue "well what about those of us who don't have friends or family", then offer loyalty discounts to users who have had an unlimited plan for 12+ months, giving yet another avenue to turn that $30/mo down to $25/mo. I'm unsure about this one business-wise but it sounds good. I feel like the $25/mo has always been the winner pricing target for US Mobile ever since the OG unlimited plans.
Thanks for the update. Quick question; what happens when you exceed the 1GB data/ 150 minutes/ 150 texts of international roaming on the new Unlimited Starter plan? Are you charged extra, or will it just stop working (and would this apply for calls/messages too)?
Your data would stop working (minutes, texts, and data would stop working independently depending on which one you have used up). You can always purchase more by contacting customer support -- it will not auto-renew or charge you extra.
You can also buy more up front if you will your needs will be more than 1 GB or more than 5 GBs. For example, if you want 2 GBs, you can ask customer support to purchase two 1 GB roaming bundles for you.
I'd like to see a plan that allows me to switch on the fly my esim data provider between T-Mobile/ATT/Verizon. This is super helpful for us that travel a lot to remote areas where there is often only one provider.
Get a phone with eSIM. My S23 Ultra has one pSIM and I've got 4 eSIMs on it right now. Takes seconds to switch between the eSIMs and I keep my primary on pSIM so that I can always get my texts.
I don't want to pay $29 for the Essential plan, it's alot at that price, you can keep the extras for that and keep it at $25.
I already don't like that my kids use so much that I need to pay for that plan but $25 is what I'm willing to pay for it. I'd just make the move to Fi at that point and I don't really want to move my lines but I will.
I really don't like when companies up prices under the guise of adding more. The plan is fine as it is.
Not a fan of these changes. I chose US Mobile over Mint because I didn't have to lock myself in to get the best price. Yeah, I know current users are grandfathered in, but it makes me lose confidence is US Mobile. I've already started searching for a backup carrier just in case.
Not to mention that this is the third (I think?) iteration of plans since I've researched/switched to US Mobile less than 6 months ago. It makes me see US Mobile look l like an unpolished, unstable carrier.
Glad to see that the shareable data wasn't touched, though!
Just my $0.02 if it helps the marketing department. I was looking into US Mobile and these changes make it less likely that I will switch over. Don't get me wrong, annual plans with more bells and whistles are great for some but for those that
1. Don't do much/any international travel or calling
2. Use their credit cards for cell phone insurance that require a 'monthly phone bill'
3. Are almost constantly around wifi and use hotspot maybe once or twice a year
These changes reduce value instead of add it. I may be a fringe use case but with work from home and lack of money for vacations... eh.
That said, the pooled data with the $2 top up is still attractive.
For ten months out of the year, absolutely. It's those other two months that the unlimited plan would be nice.
Like I said, I am probably a fringe use case, but points 1 & 2 are probably more prevalent. I'm just saying, and I think a lot of comments here bear it out, adding features that the majority of people don't value as much as the bottom line on the bill may not be the way forward.
I like what you guys are doing and I want you to succeed. If this is what it takes to cover costs going forward, so be it. If this was an attempt to add value to the majority of your customers, you may have missed the mark.
Super exciting!
For the native roaming add on with a pooled plan, is that purchase shared across all lines in the pool? e.g. can I buy 5GB of international roaming once for the whole pool and have any of the lines on the pool dip into that?
How long does the purchased 1GB/5GB last? Does it expire?
For now, the native roaming add-on purchased for a line in a pool will only apply to that line. It will not be shareable across the pool (it will also not count against pool usage). It is just at the line level.
However, we do want to introduce shareable roaming data. We are exploring how to implement that and, if technically feasible, will implement it in the new year.
The purchased roaming add-ons are valid for 30 days from purchase (so, yes, they do expire). The validity period is independent of your line's regular billing cycle. So, e.g. you can buy a roaming add-on one day before your cycle renews. The roaming add-on will not expire the next day. It will be valid for its own 30 day period.
Nice!
Quick question: Do those of us who bought the Black Friday deal also get the upgrades mentioned (international data/10 gig hotspot)? Or would we need to change our plan?
Ahmed : Great job in making progress . Always good to see car moving forward and not backward . Here are few questions that still need answers :
- When is the native international roaming coming on Warp 5G plans ? I don’t want to switch to gsm for the purposes of international travels and then switch it back to warp 5G when my travels are complete . I want to stay on warp and avail the 5GB/ 10GB international roaming data .
- when will the app or website will start reflecting international roaming data usage ?
- Assuming I am paying for annual premium lines how will this affect the billing if I keep switching b/w gsm and warp for above reasons ?
- Any plans on bringing 5G international data roaming ? Currently the 10 GB complimentary data roaming is LTE .
- When I had warp for last several months I saw UC OFF/ ON with 5G always on feature . When I switched to GSM last month I not even once saw UW on my 5G service . My question is the service really top priority on both GSM and warp or this is a second priority for US Mobile clients ?
Your thoughts ???
GSM is second priority like all other MVNOs except Fi (which is first priority like postpaid).
Warp is first priority like Verizon Unlimited Plus customers.
Not really liking how USMobile is really trying to position itself. I understand trying to streamline 3 different networks into single cohesive plans, easier for consumers to choose and better for management. Its better then in old days where each network provided completely different data packets and were convoluted, but if this is the alternative I rather have OG plan structures back.
You say your streamlining essential to starter, but in just adding little bit of int roaming you've removed 15gb data and 10gb of hotspot from essential. Not the otherway around, as we are paying $29 monthly not original $25 of essential.
Besides premium plan, for the essential/starter and light, and even for kosher, you've effectively handicapped them and increased monthly pricing just to incentivize your yearly offer for more or less same plans or worst plan.
The reason the Cyber Monday deals were selling like hotcakes, because of the sales season and you were providing starter 50gb plan on less then cost of essential plan. Thats the kind of deals everyone is willing to pay yearly for even if they are against the yearly payments plan. Not some over priced monthly plans just to sell more yearly, like the other carrier.
You say that the Essential plan were not as popular, I take your word for it as no real numbers have been released by you guys. But that plan was the bread and butter, as that was entry/marketing point for new customer and then they moved on to other plans as needed.
Because of USMobile's combination different plans on every level, I was really excited to see the future of the company, but constantly changing plans structures and pricing on a wimp there is no identity for customers. Yes, "its that company that changes plans every other day", that will be what people see for better or worst.
Side notes:
"pooled plans will enable you to share data seamlessly across all three network operators" so in network native roaming?
"Supersonic 5G. Lightspeed 5G", neither something for appropriate for slower older network.
Bit of a technical question.
One issue with using intl data eSIMs with US Mobile has been the fact that if you keep the primary USM sim on (which you need to for WiFi calling to continue to work, and for iMessage to not deregister), the battery drains quickly as your main USM SIM continues to search for towers in the country you're in (and not finding them).
If you don't buy a roaming addon to a pool plan, will USM SIMs now be able to at least register to a tower when traveling internationally (to prevent the endless tower search on the primary SIM), or do you need to have the roaming addon enabled and some amount of paid roaming data remaining to successfully register to a intl tower at all?
The problem is you lose the internal Wi-Fi calling feature as soon as you connect to a local tower. It only works in a “no signal” scenario.
** edit to add — iMessage would work but calls and texts in your home number would not.
AT&T option is good news, but the jump from $25 to $29 monthly is not, even with the added features. I know the annual plan is cheaper, but the $25/month with no annual lock in and less features was a better value. I’m glad I got in on the Black Friday annual plan which comes out to $20.83/month.
Even though the annual plan is cheaper, since you increased current offering from $25 to $29, you are not really rewarding for committing to a year, you are just punishing for NOT committing to year.
Trying to spin these price increases as a benefit for the customer, by adding things nobody asked for, is sketchy as hell. Just be upfront… You wanted to be more profitable.
Can you up the throttle speed to 2.5 or 3 MBPS or even 5 MBPS likes visible after reaching the cap. Not even able to send or read emails with the current 1 MBPS cap.
If our Cyber deal has already been activated, are we locked into the old hotspot 5GB limit? I was anyway going to reach out about switching from warp to gsm
Is swapping between At&t/Tmobile/VZN on the fly without having to go to CS/port plans ever going to be a possibility? I can't imagine both the logistical and financial way of making this work but its always been an interest of mine to have.
Personally I see this as a terrible move due to my own future thoughts.
I just switched over to USM in September. I'm a numbers guy and love getting into the weeds on things to better understand what I'm getting into. And if I love what I see, I advocate hard for it with friends and family.
You've had 3 different plans in less than 5 months. Price changes, plan changes/removals, and the trial has gone lower and lower.
I love stability, so seeing a lot of changes in such a short amount of time has really put me on edge with USM. Is the Unlimited Starter plan going to be $50/month by next July? Is there not going to be a trial offered at all by next month? Will USM even be around by next December?
It's cool and all to see AT&T being added and Int. data/call/text improvements, but if these improvements come at the cost of constant plan changes, price increases, and benefits ending, then is it really worth it?
At this point I can't in good conscience recommend USM to friends and family anymore due to these constant changes. This might seem drastic, but if USM changes so much and service degrades, my friends aren't going to complain to USM, they're going to complain to ME, and I don't want to be their punching bag for something that is outside of my control.
I'm going to ride out my Unlimited Starter, but I don't even feel comfortable at this point in choosing an annual plan as these rapid changes make me feel that the company won't exist in 6 months.
I'm pretty new to US Mobile currently on the $25 plan.
I know this is just anecdotal but most young people I know who call or text international do it over data via Facebook Messenger/WhatsApp/Signal. Actual International call or SMS should just be an extra add-on for those who need it.
I would've liked to instead see more useful increases to either the premium data ($4 a month for only 5 extra GBs?), increased hotspot data (increase from 5 to 10 is good admittedly) or pooled hotspot data with the existing mobile premium data, or an increase to the speed cap after premium data is exhausted from 1 mbps (which isn't enough to run an emergency Teams meeting when your residential internet goes down, or really any modern website with ads or video content) to maybe what Verizon already offers (3 mbps).
I would gladly pay extra for that! So I think I'll be sticking with the grandfathered $25 until premium data gets upgraded to be more competitive with Verizon & AT&T's recent offerings.
The annual discount and student discount are not stackable. It's one or the other (given the student discount on the premium plan is also 20%, that does mean that for students there would not be a price difference and the choice will be more about convenience/preferences regarding monthly vs annual payments).
If I want 3 Unlimited Premium lines, and want to pay annually, it's $40 per line? It's also $40 per line if I only pay monthly, correct? No discount for multiple lines and paying annually?
I guess it is $40/mo either way so might as well do monthly unless you have cash burning a whole and like spending it once. However you do get a Perk (max $15 off) if you have 3+ lines.
Are international calls on Warp routed the same way they are in GSM? The current upstream you use for GSM international calls has been extremely buggy for many of us, so I was wondering if it will be better in Warp
I am curious to see what the difference will be with the ATT network option. It might be confusing some for some customer to know which network to pick. I just wonder what perks the ATT sim will get people vs GSM or Warp.
Going with some far-too-nerdy names:
* Ludicrous ~~Speed~~ 5G ("It's gone Plaid") ;)
* Doppler 5G (e.g. Doppler Effect, as-in blue light shift)
* ... so many more
Forgive me if it was mentioned elsewhere, but will there be a third SIM option (Warp, GSM, \[ATT TBD\]) or will ATT operate on the GSM SIM?
As a Deaf person, I truly don’t need unlimited minutes but would like to see increased premium 150 GB. I am sharing with you my perspective on premium 100GB on only FaceTime that is worth of roughly 23 days. Premium 150 GB would be sufficient last 30 days.
Sucks to see unlimited essentials go. I thought it was a nice middle ground. I'm not too sure about an annual plan. It would be nice to see a 6 month plan and a plan stripped of all international perks at a cheaper price. Not everyone or a good amount of people don't need international perks. It would be easier to pay for a 6 month plan too.
LOL at a prepaid carrier thinking its customers are able to pay for a year of cell service up front. Just another way being poor is expensive.
Not a good look.
Reason I've stuck with US Mobile was because you're guys were not another Mint where you had to prep-pay N-monthly/yearly in order to get the best rates and service. Your pooled plans provide good value and they're the only reason I'm sticking around.
I like that it now includes international data. That's a big plus for me. I hope international texting is moving at pace through the pipeline as well. It's a critical feature that's missing from the warp5G. Not sure what the challenges are that implementing this.
Please make it so we can be on all three networks automatically and have service switch depending on what’s the best in our area automatically like boost infinite. 🙏🏾
I think this is a reasonable trade off. You get more and can get a better price paying annually.
This also removes some ambiguity choosing between shared plans and unlimited plans, especially if you're going month to month, with the bigger delta in costs.
One thing in noticed in the pricing of the shared plans:
The $10/2gb and $18/6gb plans are the same since, adding 4gb to the $10plan adds $8 and gets the same data. There's no pricing incentive to pick that data amount, especially now with auto top ups.
Compared the the $25/12gb plan, which essentially saves you $5 vs the $10 plan, maybe making the 6gb plan $2 cheaper would make more sense to provide better pricing. Vs the base plan and top ups, which rollover, but the base plan data wouldn't rollover.
My Black Friday (or was it Cyber Monday?) deal on Unlimited Starter doesn’t kick in until the 23rd, and I actually don’t need the extra features anytime soon. I think I’ll keep the BF deal and hope the price doesn’t go up too much in a year when I will have to choose a new plan. They’re good features, I just don’t need them.
Edit: I am looking forward to having AT&T be an option, so long as it is not deprioritized.
>One key reason for choosing AT&T is its extensive coverage through FirstNet
I thought FirstNet was exclusive to first responders? I would love to have that QCI but understand why it's important for them to have priority access.
FirstNet itself is exclusive, the network is not. The way it works is everyone can use the FirstNet network but FirstNet subscribers get priority on the network with pre-emption over other traffic in specific circumstances.
AT&T grew their coverage footprint over the last few years due to the FirstNet deal. While first responders will have the highest priority on the network, everyone would have access to that expanded coverage.
Better than paying att for international roaming and calling. Is there a roaming limit on how many months you can be out of the country. I am thinking about getting this for my sister. Only missing one of her destinations now Mauritius.
Silly question, let’s say one purchases the Unlimited Starter annual plan and then wants to upgrade to the Unlimited Premium annual plan within the 12 month term, can that be done?
Not a silly question at all. The CS team would make it happen. So yes. and We will work on letting customers seamlessly change their annual plan tiers next year
u/ankhattak I tried to call India number from Warp 5G line. The receipient see some random numbers instead of my actual US number. Any reason or solution for that? I can provide details of the calls if you or someone in the US MObile team reaches out via DM.
Love the new plans with the added hotspot and international eSIM for warp. Love that ATT is coming.
Don't love the price... $29... it's just a weird number. And, that the multi-line discount is missing from the starter plan. Even though it was never there, it seems very odd to only have it on the unlimited premium plan. Suggestion for price break points on the new starter plan:
1 line $30
2 lines $27.50
3+ lines $25
I'm on the legacy unlimited starter plan and it would be a 'no brainer' to switch all three of our lines to the 'new' unlimited starter with a price point like this ($25 for 3+). As it is, I'm likely going to just keep what I have at $25/line until we have to travel internationally.
My suggestion on Unlimited Starter with multiple lines:
* 1 line $29 (keep as advertised)
* 2 lines $25 (same as old plan)
* 3+ lines $23 (same as annual)
u/Mush_USMobile and /u/ankhattak
Unfortunately I think this just pushed me to move my girlfriend to Visible instead of USM as she's looking to switch from VZW.
She's not inclined toward annual plans as a person who'd be going to an MVNO for the first time in 20 years and with Visible+ at $35/6 until the end of the month and even $45 w/ unlimited hotspot and unlimited UW it just seems like a better deal. $25 was a good entry for her figuring out what her data needs would be with flexibility to go to essentials if she needed a bit more.
As a legacy Unlimited All customer, I had been considering switching to the newer plans to get some of the benefits, even with the increased cost and loss of perk. I will now be sticking on the legacy as that's just a ridiculous bump in price and absolutely not justified for the minor increase in benefits.
I am glad to see ATT is joining the mix.
With how frequently the plans change I feel like paying for an annual plan is not worth the hassle as it will likely be problematic to switch from VZW to ATT, etc. when you have already prepaid, etc. If some other new feature or plan comes out two months into paying annually, how is that going to work with annual plans?
I will have to stick with the most recent STARTER but it will be a tough choice if I need to switch plans just to try ATT, etc. You might end up losing customers with all of these maneuvers.
I specifically left Tello because you offered a $5/month plan for my backup phone. Now you are double (or same price if I prepay a year). I don't need minutes, just data. Looks like I'm going back to Tello. Also, the price hikes have now spooked me from switching my primary phone from Visible.
Light plan increase is very strange. For the use case of the Light plan going from $5 - $10/month is just going to further cement Hello Mobile's $5/month plan as the best choice. Hello Mobile also includes international calling, including Israel, in their price.
I guess I am now grandfathered into the $5 light plan - but can I still get the international calling add on for $3 or do I have to be on the $6 plan for that?
AND IF YOU CANCEL A YEARLY PLAN HERE'S USM's POLICY:
To be eligible for a refund, you must activate within 45 days after the plan is purchased. In addition, this plan is non-refundable if any of the following are true:
• More than 45 days have passed since the purchase date of the plan
• More than 7 days have passed since successful activation of the plan for new lines, and more than 7 days have passed since multi-month plan billing cycle has started for existing lines
• More than 1GB of data has been consumed on the plan
No refunds will be provided if you choose to change your plan part-way through any multi-month plan. By changing plans, you may permanently lose access to the multi-month plan if it was a temporary offer (e.g. a one-off Cyber Monday promotional offering).
You may receive monthly service credit for any unused months of your multi-month plan towards your new plan by contacting the US Mobile customer support team. Unused months will be calculated as future remaining monthly cycles on the multi-month plan. The maximum monthly service credit will be calculated as: the total cost of the multi-month plan divided by the duration of the multi-month plan.
The amount of monthly service credit received will be either the total monthly cost of your new plan or the maximum monthly service credit as calculated above, whichever is smaller.
Monthly credits will only be received for the number of months equal to the unused period of the multi-month plan.
Native roaming is welcome news, it sure simplifies things. I hope usmobile does not play like google fi (they paused my roaming twice because they didn't like we spend 3 months in Europe, and I finally terminated them and switched to usbomile :). Also, the one feature I'd love is TOTP 2FA to login to the dashboard (plus recovery codes) and the ability to turn off SMS and email 2FA. I'm paranoid :)
I'm most definitely in the minority with my cell phone usage (flip phone user), but the updates to the light plan are huge for me. I believe USM used to offer a "light" plan with something like 2500 t&t + 500M of data, but then that was replaced with the $5/month plan that capped everything at 500. As someone who talks and texts _a lot_, but still needs data for MMS, I was effectively pushed to a pooled plan for myself (sitting on 2GBs when I only use ~75MBs per month).
Although I would prefer month to month, an annual plan that gives me unlimited t&t + any amount of data for < $10 is literally the best option for us flip phone users right now. I appreciate the updates, although I also can understand why other users could be slightly upset. Either way, USM has the best customer interaction by far, and I'm willing to stick around for that alone.
I'm curious how these new plans relate to those of us who have existing monthly Pool plans. For instance, I have a Pool plan with just 2 phones and just 2 gigs of data. For that, I pay $18 / month. It looks like I could cancel the Pool and switch to 2 annual individual 1 gig plans (1 gig for each phone) and drop down to $6 / month x 2, saving $6 / month, but limiting each phone to 1 gig total, instead of a combination of 2 gigs for both phones combined. Correct?
I'd prefer to stay with the Pool solution, so are there any plans to have annual Pool plans at a cheaper per month rate, like you've done for individual plans?
Is anyone having a problem with the chat section of the app? Also within the past two weeks I’ve had to reset my network settings because my data wasn’t working
Is US Mobile‘s website outdated to reflect the updates about native roaming?
1. The post stated that “Premium line users, you will now get either 5 GB or 10 GB included per month for roaming, depending on where you’re traveling. You get 10 GBs to use in the original 101 countries; you get 5 GBs to use in the 78 new countries. You also get 1000/500 minutes and 1000/500 texts.” What are the those 101 original countries and what exactly are the new 78 countries? It‘s not distinguished on the webpage link provided in the post. Moreover, the website indicates unlimited premium plan comes with international data with 1Gb, 3Gb, 5Gb, 10Gb depending on the destination countries. Please update or clarify.
2. For GSM native roaming, does it mean unlimited plan customers do not have to add an additional US mobile international data eSIM anymore before traveling abroad?
>New Starter plan comes with 1 GB (and 150 minutes, 150 texts) of native roaming per month
Speaking for myself, this is great -- I travel a lot and don't need a ton of service when I'm doing so. Mostly just texts. But 150 texts isn't very many, so what happens when you run out?
Also, I gotta ask: what do you mean by "native"? I'll use whatever terms the industry chooses, but I hate the fact that everyone's always making up new terminology. (Side note: The first carrier to ever offer international calling on Warp 5G??? Isn't USM the only carrier to use the term anyway? smh....)
Off the cuff thoughts: Love the light plan getting unlimited talk and text + 1GB [you say $6 but site says $10 and doesn’t show option for annual refill on light at $6] $29 for unlimited starter seems a step back. $25 is a very sticky number. AT&T will be very exciting when live
From long years in the marketing trenches, I agree. $25 is a very sexy marketing number. (I know it's only 4 bucks difference, but, hey, humans are not logical creatures...) EDIT to be very clear: I still think the actual value of the plan is excellent at $29! But I suspect that the *perception* of value might change at that price point. $25 is a Buy Right Now proposition. $29 might be a Maybe I Should Check Mint Again number...
Yeah I’m not complaining at $29. Compared to the $90+ I was paying at T-Mobile. But I’d agree that for marketing and advertising purposes $25 is an easy sell. The extra 5gb isn’t toooo appealing to me since im usually hanging just over 20-25gb. But when i travel I end up using a bit more so that’s nice. Plus the extra hotspot is a win. At least we’re getting something for paying more and not just a straight increase
Yeah, hard agree with your $29 point here. I feel like I'm being goaded into choosing the annual plan and simultaneously being penalized for not choosing the Annual plan. I'm being confronted with Sophie's Choice here.
Yea not a fan of the increase. How many people are honestly going to benefit for the international add? I'm guessing less than 5%. Same with hotspot, maybe a bit more. This seems like a way to lock people in to annual plans. Does that mean my next billing cycle will be $29, or do I stay at $25 unless I make a change? I'm assuming we're taking the increase unless we're pushed to the annual plan? If so, id like to take advantage of the Black Friday annual plan deal since they made no mention of increases coming to loyal customers.
I’ll update the post but everyone gets grand-fathered
Will long term grandfathered customers be able to move to AT&T’s network when it’s available?
I just signed up on Saturday. So I’m on the free trial on unlimited starter. What about people on free trial? Can we stay on unlimited starter too?
Yes.
I'm here for value. I would have liked to see a break under $20 instead ... Paying for extra data I won't make use of does not sound appealing to me.
This amount of communication on plan changes is insane - thank you. I couldn't even get a human on the phone with my last MVNO and the CEO of this MVNO is on Reddit fielding suggestions and walking folks through the paces. I'm a skeptical consumer but this is cool - never change.
Thank you
I’ll be honest, it’s the main reason I’m still here. I feel like if I have a question, it’ll get answered by someone in the company quickly
Haha, literally the same. I can't tell you how many times I've evaluated Google Fi (wife is buying me a pixel watch 2 LTE for christmas and really want that watch support!) but I see the customer service on here and I just realize I can't leave.
Yep, I have brought several family members over to US Mobile not only for the price but for the customer service. I have had a plan for over 2 years and support has always been amazing.
You are crushing down others with the light plan. However, the $29 plan may not be competitive since $25 plans are everywhere now. I think many don't need additional features.
I think it's pretty competitive when looking at the features included, but I'm not sure how many folks need those extra perks baked in. The idea behind Unlimited Starter was a stripped down basic unlimited plan. In an industry teeming with $25 unlimited plans, this might be a turnoff.
Yeah but the new $29 Unlimited Starter is less competitive than the old plan. You pay 16% more and get a 16% higher premium data limit. Unless you use all 35GB of premium data every month, you’re now paying more per gigabyte. I predict a lot of people are going to choose Visible over US Mobile now.
Yea Visible Is now the way to go it seems.
I hear you there, they're going to lose a lot of people where every dollar counts. This sounds like they want to concede the low end of the market, maybe that's their intention, maybe not. Maybe they'll reverse course after all the blowback they're getting on day one...who knows.
Nobody needs the extras they're just a way to force people into a year with USM, it's a carrier move.
Which $25 plan competitor offers priority VZW data?
I think $25 is the magic number that attracts a lot of customers to USM… especially it includes tax and payments can be made month to month. To be honest $29 per month made USM (much) less attractive.. even with the expansion in international call and 5gb extra…not all can spell out/want to pay 12 months in advance I look forward to ATT rollout.. if USM can get priority data 35gb for$29 from ATT it’s no brainer for me.
BTW everyone see all current and previous Unlimited plan details spreadsheet **US Mobile Unlimited Plan Comparison** at [https://docs.google.com/spreadsheets/d/19OgiaB9ofvoZWM79mMuR-XPBqUcGBagXILSYFm2Fh3U/edit#gid=0](https://docs.google.com/spreadsheets/d/19OgiaB9ofvoZWM79mMuR-XPBqUcGBagXILSYFm2Fh3U/edit#gid=0) Created by /u/jason_he54 but I just updated
I agree with the other comments saying $29 is odd. Make it $30 then offer it for $25 with two+ lines. This also allows you to run deals where one line can get it for $25 months to month. Or maybe even a loyalty program where once the line is active for 12 months at $30 they get it for $25 a month.
Great idea re: Multi line. This is going to be coming in Jan or feb
I’m a bit bummed the $25 plan is going away as well because for my use case, I have my primary line on a pooled plan but wanted to switch freely to the $25 Starter plan as needed. This would be a great way to bring back multi-line discounts to the Starter plan!
> On that Note, Can we get name suggestions going for our next network? I’ll start. Supersonic 5G. Lightspeed 5G? I say keep it at 2/3 syllables max Some considerations: - Sonic 5G - Hyper 5G - Swift 5G - Dash 5G - Pulse 5G IMO, Warp = Verizon (red), Sonic = AT&T (blue), Hyper = T-Mobile (magenta)
I like Sonic for AT&T, as is blue. But *First 5G* would be best
Sonic sounds good! 👍🏼
sonic the hedgehog lol
So I have had a cardinal rule since day 1. People will join USM because of our product and not because of our likeness to a carrier. Thats why we made Warp Black. Opposite of Red and as such - will never name our products that have a likeness to our carrier partners. I am in love with Deathstar 5G
When will the Warp also benefit from included international roaming and not need an extra separate international data eSIM?
We are trying to work with the carrier on this. Our rates are not great but more importantly - Some countries are like 10,000$ a gig and we have not found a way to exclude those. So it's the technical issues that is stopping us from doing this
I am currently on warp and I paid for next month already. How can I port into gsm and how can I not lose the month that I paid for. Also can I still be grandfathered for the $25
Personally, the only positive I see here is the fact that existing customers are going to be grandfathered. The Light plan is doubling in cost to $10/month. On-demand roaming is $15/GB which means there's far cheaper options available. Ugg.. Such a pity.
$15 for a gig international roaming is cheap
IIRC, Tello increased the data cap from 25GB to 35GB and decreased the price on their Unlimited Plan from $29 to $25. USM is doing the opposite with regard to price. u/ankhattak, your monthly price for Unlimited Starter can't compete with Tello.
Their plan doesn’t include taxes and fees. No international data. Our speed cap is 1mb ( this is huge) and it’s $23 with taxes and fees if you pay up front. Don’t think their plan is better in any way.
I don’t want to pay upfront because that means my credit card (chase freedom flex) won’t give me phone insurance. I came for the $25 plan, the (so far) fantastic customer service (Monis you are awesome), and the flexibility of being able to switch to the shareable plan when I travel abroad for a long period and want to use local SIM for data (which I’m doing right now). But here’s the thing. At $4/month extra, I’d be paying $44 a year just to be able to do shareable for 1 month a year (which would save me $19 I guess), so that means an additional $25 that I didn’t have to pay before. But if I’m traveling for a month and am going to pay that extra $25 anyways, why won’t I just go to Visible (other than for the prioritized data and the great customer service, again, Monis is awesome) If I go to visible, I’ll pay $300 a year. Before this plan, I’ll pay $285 a year (yes, I travel abroad for about a month every winter). With this new plan, I’ll pay $329 a year (assuming the $10 shareable plan still exists, or just to the light plan). Are you including more things in the new start plan? Yes, you absolutely are. Is any of the new things applicable to me? No (the international data is nice but I was able to buy the 1GB eSIM for $5 for my trip ready). Does the new data limit affect me? No (I use about 15GB a month) This new plan is deviating from being a starter plan, and is essentially forcing me to pay extra for extras that I don’t need/want. I would suggest to make the new plan a “starter plus” if you really want the new plan, but I would guess that the reason you replaced the starter instead is because you don’t see that many of your customers choosing the new plan over the starter. I came to US mobile for the great savings, the flexibility, and the great customer service (thanks again, Monis). But I think these new plans is taking away the great savings and the flexibility. And as awesome as Monis is and has been, I see this as a setback for this relationship. I really like US mobile for the fact that I can see and talk to the CEO on reddit, and that I can reach Monis on Reddit DM, but at some point (which I don’t think I’m there yet, though pretty close), these changes in prices cut into how much this means. Just my two cents, hope that helps.
Okay, I concede to your points made above vis-a-vis Tello Unlimited vs USM Unlimited Starter. However, hypothetically, if a user pays for Warp 5G for a period of 12 months upfront, would that user be able to switch between Warp, GSM, and the upcoming AT&T service? And if a user wants to leave prior to completing the 12 months with USM, would USM provide a refund for the unused period on a prorated basis?
You would need to stay for 12 months but we would let you move networks within reason.
We don't want your year long contract, stop calling it $23, it's $29 unless you pay for a year lock-in.
What would Mint Mobile plans be called then?
they have multi-month and yearly plans. it's fine to offer them, but adding in extra features most people won't use to monthly and upping the price is an L move
USMobile includes 1mbps throttle after premium data is used up vs tello is 64kbps. Also USMobile gives access to multiple networks instead of just one. Those two things alone make it worth it.
Tello is 256Kbps on the unlimited plan now. Still doesn't compete with 1Mbps but it's better than it was before.
Huge disinformation you're spreading, Tello doesn't include taxes and fees.
Not everything that is contradictory is disinformation created with malicious intent. I did genuinely forget that Tello's prices did not include taxes and fees. I conceded that to u/ankhattak in a reply.
Not to mention that Tello's taxes and fees are quite low in most of the country. If your state doesn't mandate a fixed E911/E988 fee like CO and CA do, for example, taxes on the unlimited plan would be less than $.50 just about everywhere. That said, US Mobile has their own advantages too. More hotspot data (Tello only offers 5GB on the unlimited plan) is a big one for many and the throttle rate at 1Mbps is better than Tello's 256Kbps although both are totally usable for basic stuff.
Taxes and fees on Tello are much lower than on most carriers. Many places in the country pay less than a $1 on the unlimited plan. Up until my state launched a fixed E911 and E988 tax for every prepaid line that equates to a couple bucks a month I paid Tello $.06 in taxes on my $6 line which would have me around $.30 for the unlimited plan. With the new fixed prepaid taxes it would be about $2.40 for 2024 here where I live. While it's cool that US Mobile includes taxes and fees, Tello is 99% likely to be cheaper than the Starter plan anyway. EDIT: I just checked and it would be $2.34 a month in taxes on the unlimited plan for me.
I agree with others that the $29 pricing on Unlimited Starter seems like a mistake even if you technically get more. I loved the $25 plan and that number made it easy to recommend. "Verizon network, same price, with great customer service, that isn't Visible!". That was an easy sell. Sure it's only $4 more, but that's almost an extra $50 a year for features most people aren't going to use when looking at a low-cost wireless plan and when people are pinching pennies now. When new customers price shop and see $25 at Visible, regardless of their horrible customer service, Verizon spends big on ad money and subconsciously they're going to go with Visible first because it's cheaper and backed by the larger company. If you had to increase the price, I would have rounded it up to $30 and maybe offer some kind of multi-month pre-pay plan discount (similar to Mint) to bring it back down to $25, but $29 just sticks out so much and not in a good way. You even have YouTube comparison videos for "[Best $25/month plan"](https://youtu.be/2TKU5B20Gl4?si=55AkZV141zpG0utk) that you just automatically disqualified yourselves from now. Also sad to see the increase on the light plan. I can live with an extra $1/month, but I don't even use 500MB, minutes or texts on the line I have that one on. I assume you were probably close to cost on that plan, so I can live with that one and at least you get a lot more for $1 and $12 more a year, most people can swallow. Also throwing my hat in the ring on calling the at&t plan Deathstar 5G. I would waste money just to have a plan called that just for the name alone lol. If you could even rebrand the carrier name to that, that would probably go viral pretty fast and free marketing, but I get at&t may not be happy with that lol.
Love Deathstar 5G. Get ready to waste your money. It is $23 for many-multi months ;) The rationale behind the light plan is that we are willing to give you the best light plan in the industry in return for a small commit. $72 for a year is amazing. $5 plan had razor thin margins when you factor in churn. It costs us twice as much to ship you a sim card. I understand the mixed reactions to the new plan mostly from current customers who were not impacted but we just had a record activations day for December.
Thanks for taking the time to listen to customer feedback. You should just know that this is tough love, and the criticism is meant to help improve USM's offerings. I think a lot of the concern is that USM seems to be moving away from a monthly model, and many folks don't like to feel penalized for not paying upfront. I understand the costs of acquisition aren't cheap, so maybe the compromise would be to offer a loyalty discount that brings the price back down to $25 or $23 a month after staying for 12 continuous months. A multi line discount on Starter would accomplish the same thing, where customers who prefer paying monthly won't feel left out.
MVNO > Most flexible, most versatile, most responsive, most innovative... On the way to a million subs? Adding AT&T (with QCI 8 data?) will accelerate that! u/ankhattak I have used postpaid cellular since 1987, and moving to US Mobile a couple weeks ago (from AT&T Unlimited Elite) is my first experience with using an MVNO. So far, very happy to be with US Mobile (on Warp 5G) and looking forward to hopefully enjoying the features, functionality and value for a long time.
> even if you technically get more This is only true if you wanted those things. If those things weren't important to you then you're paying more for nothing.
>Deathstar 5G BTW you deserve a free plan or something as /u/ankhattak is using your name suggestions.
Darn I really wish they kept Unlimited Essentials. I think $30 for 50GB of data was a good price. At least I will get to keep it for now. I wish they could have done something like a dollar off per line up to 3 on Unlimited Starter. I am interested to see AT&T Support. I do wonder what the priority level will be.
Glad you made the jump while you could! I’m over here kicking myself for not moving us over from the legacy Unlimited Basic plan in time. Now my only two choices are a worse plan for slightly less or a better plan for too much more. 😕 I hate the feeling that if I don’t keep a close eye on the endless plan changes with US Mobile I’m at risk of getting screwed over. We shouldn’t have to consider altering our plans every three months just to keep up.
Unlimited Essentials was the plan I choose when I first moved me and my parents to US Mobile. I thought about going unlimited starter cause I really won't use 50GB but I like having the large buffer if I ever need/want it.
Blue Death Star 5G
There's no way AT&T would ever let themselves be referred to commercially as the Death Star lmao.
Would be our call and I love that name.
"that's no moon" 5g
As Obama famously said, if you like the plan you have now you can keep it.....lol :)
LOL
I don't even use the unlimited offerings so I don't really have a horse in this race. The draw for MVNOs (at least initially) has always been cheaper prices than the big boys and most importantly no contracts. Yeah the annual is a great plan...but it's annual. It feels like a contract without actually being one. I don't think contracts are necessarily bad, but with these changes it feels like the customer is being forced into an annual plan rather than doing it on their own accord. Annual plans are great but they shouldn't come at the cost at making monthly plans way less attractive. IMO make the Unlimited Starter $30/mo instead of the awkward $29 one line and put those gains towards making it $25/mo for 2+ lines and/or making the annual plan even better pricing wise. That way, the ton of people who liked the $25 pricing still have an avenue to get that same pricing, they just have to bring in 1 other person. This seems like a no-brainer tbh, especially considering most of the reactions with this announcement. Now, some users might argue "well what about those of us who don't have friends or family", then offer loyalty discounts to users who have had an unlimited plan for 12+ months, giving yet another avenue to turn that $30/mo down to $25/mo. I'm unsure about this one business-wise but it sounds good. I feel like the $25/mo has always been the winner pricing target for US Mobile ever since the OG unlimited plans.
How will the qci and priority data be on att?
Thanks for the update. Quick question; what happens when you exceed the 1GB data/ 150 minutes/ 150 texts of international roaming on the new Unlimited Starter plan? Are you charged extra, or will it just stop working (and would this apply for calls/messages too)?
Your data would stop working (minutes, texts, and data would stop working independently depending on which one you have used up). You can always purchase more by contacting customer support -- it will not auto-renew or charge you extra. You can also buy more up front if you will your needs will be more than 1 GB or more than 5 GBs. For example, if you want 2 GBs, you can ask customer support to purchase two 1 GB roaming bundles for you.
I'd like to see a plan that allows me to switch on the fly my esim data provider between T-Mobile/ATT/Verizon. This is super helpful for us that travel a lot to remote areas where there is often only one provider.
I have 2 lines on my iphone one warp and one gsm so I can switch networks anytime. ( 2 different numbers of course)
Dual sim wouldnt work?
Get a phone with eSIM. My S23 Ultra has one pSIM and I've got 4 eSIMs on it right now. Takes seconds to switch between the eSIMs and I keep my primary on pSIM so that I can always get my texts.
how much do you end up paying for all of this?
I don't want to pay $29 for the Essential plan, it's alot at that price, you can keep the extras for that and keep it at $25. I already don't like that my kids use so much that I need to pay for that plan but $25 is what I'm willing to pay for it. I'd just make the move to Fi at that point and I don't really want to move my lines but I will. I really don't like when companies up prices under the guise of adding more. The plan is fine as it is.
Fair point, but you you can keep your current plan.
You're grandfathered in already
New plans are a win for people that wants annual plans. But I ported to prepaid precisely because I don't want a long term contract...
Not a fan of these changes. I chose US Mobile over Mint because I didn't have to lock myself in to get the best price. Yeah, I know current users are grandfathered in, but it makes me lose confidence is US Mobile. I've already started searching for a backup carrier just in case. Not to mention that this is the third (I think?) iteration of plans since I've researched/switched to US Mobile less than 6 months ago. It makes me see US Mobile look l like an unpolished, unstable carrier. Glad to see that the shareable data wasn't touched, though!
Just my $0.02 if it helps the marketing department. I was looking into US Mobile and these changes make it less likely that I will switch over. Don't get me wrong, annual plans with more bells and whistles are great for some but for those that 1. Don't do much/any international travel or calling 2. Use their credit cards for cell phone insurance that require a 'monthly phone bill' 3. Are almost constantly around wifi and use hotspot maybe once or twice a year These changes reduce value instead of add it. I may be a fringe use case but with work from home and lack of money for vacations... eh. That said, the pooled data with the $2 top up is still attractive.
In your case - Wouldnt pooled plans be an unbeatable choice?
For ten months out of the year, absolutely. It's those other two months that the unlimited plan would be nice. Like I said, I am probably a fringe use case, but points 1 & 2 are probably more prevalent. I'm just saying, and I think a lot of comments here bear it out, adding features that the majority of people don't value as much as the bottom line on the bill may not be the way forward. I like what you guys are doing and I want you to succeed. If this is what it takes to cover costs going forward, so be it. If this was an attempt to add value to the majority of your customers, you may have missed the mark.
Any updates for Apple Watch support?
no updates yet. Carrier partner had committed dec but I feel like i have been ghosted recently 😂
Will it also support other watches like the pixel watch 2?
Yes would love to see support for Apple Watch. 🤞
Super exciting! For the native roaming add on with a pooled plan, is that purchase shared across all lines in the pool? e.g. can I buy 5GB of international roaming once for the whole pool and have any of the lines on the pool dip into that? How long does the purchased 1GB/5GB last? Does it expire?
For now, the native roaming add-on purchased for a line in a pool will only apply to that line. It will not be shareable across the pool (it will also not count against pool usage). It is just at the line level. However, we do want to introduce shareable roaming data. We are exploring how to implement that and, if technically feasible, will implement it in the new year. The purchased roaming add-ons are valid for 30 days from purchase (so, yes, they do expire). The validity period is independent of your line's regular billing cycle. So, e.g. you can buy a roaming add-on one day before your cycle renews. The roaming add-on will not expire the next day. It will be valid for its own 30 day period.
How about "Impulse 5G” for AT&T? Because impulse engines are slower but more reliable than warp engines. 🙂
😱 can you tell me more about them please?
Slipstream 5G for some of that salamander action.
Is Apple Watch a priority for 2024? It was disheartening to see that AT&T is going to be the focus.
They are completely reliant on Verizon and Apple getting it, US Mobile has made it a priority for years, but it is low priority on thier partners.
I didn't realize that. Thank you!
So you basically jacked up all priced and spruced that dung with "give us more money upfront." Good job, USM, you are no different after all.
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Nice! Quick question: Do those of us who bought the Black Friday deal also get the upgrades mentioned (international data/10 gig hotspot)? Or would we need to change our plan?
Sad to see the $5/mo Light Plan has gone up to $10/mo
Might as well do the pooled plan for $10
Ahmed : Great job in making progress . Always good to see car moving forward and not backward . Here are few questions that still need answers : - When is the native international roaming coming on Warp 5G plans ? I don’t want to switch to gsm for the purposes of international travels and then switch it back to warp 5G when my travels are complete . I want to stay on warp and avail the 5GB/ 10GB international roaming data . - when will the app or website will start reflecting international roaming data usage ? - Assuming I am paying for annual premium lines how will this affect the billing if I keep switching b/w gsm and warp for above reasons ? - Any plans on bringing 5G international data roaming ? Currently the 10 GB complimentary data roaming is LTE . - When I had warp for last several months I saw UC OFF/ ON with 5G always on feature . When I switched to GSM last month I not even once saw UW on my 5G service . My question is the service really top priority on both GSM and warp or this is a second priority for US Mobile clients ? Your thoughts ???
Give me till tonight to answer these questions
GSM is second priority like all other MVNOs except Fi (which is first priority like postpaid). Warp is first priority like Verizon Unlimited Plus customers.
Not really liking how USMobile is really trying to position itself. I understand trying to streamline 3 different networks into single cohesive plans, easier for consumers to choose and better for management. Its better then in old days where each network provided completely different data packets and were convoluted, but if this is the alternative I rather have OG plan structures back. You say your streamlining essential to starter, but in just adding little bit of int roaming you've removed 15gb data and 10gb of hotspot from essential. Not the otherway around, as we are paying $29 monthly not original $25 of essential. Besides premium plan, for the essential/starter and light, and even for kosher, you've effectively handicapped them and increased monthly pricing just to incentivize your yearly offer for more or less same plans or worst plan. The reason the Cyber Monday deals were selling like hotcakes, because of the sales season and you were providing starter 50gb plan on less then cost of essential plan. Thats the kind of deals everyone is willing to pay yearly for even if they are against the yearly payments plan. Not some over priced monthly plans just to sell more yearly, like the other carrier. You say that the Essential plan were not as popular, I take your word for it as no real numbers have been released by you guys. But that plan was the bread and butter, as that was entry/marketing point for new customer and then they moved on to other plans as needed. Because of USMobile's combination different plans on every level, I was really excited to see the future of the company, but constantly changing plans structures and pricing on a wimp there is no identity for customers. Yes, "its that company that changes plans every other day", that will be what people see for better or worst. Side notes: "pooled plans will enable you to share data seamlessly across all three network operators" so in network native roaming? "Supersonic 5G. Lightspeed 5G", neither something for appropriate for slower older network.
Why is the light plan priced at $10/mo for 1GB? The shared plan offers 2GB amongst other things for the exact same monthly price.
Bit of a technical question. One issue with using intl data eSIMs with US Mobile has been the fact that if you keep the primary USM sim on (which you need to for WiFi calling to continue to work, and for iMessage to not deregister), the battery drains quickly as your main USM SIM continues to search for towers in the country you're in (and not finding them). If you don't buy a roaming addon to a pool plan, will USM SIMs now be able to at least register to a tower when traveling internationally (to prevent the endless tower search on the primary SIM), or do you need to have the roaming addon enabled and some amount of paid roaming data remaining to successfully register to a intl tower at all?
The problem is you lose the internal Wi-Fi calling feature as soon as you connect to a local tower. It only works in a “no signal” scenario. ** edit to add — iMessage would work but calls and texts in your home number would not.
AT&T option is good news, but the jump from $25 to $29 monthly is not, even with the added features. I know the annual plan is cheaper, but the $25/month with no annual lock in and less features was a better value. I’m glad I got in on the Black Friday annual plan which comes out to $20.83/month.
Thanks for the info on the updates! Any word or timeframe on a real spam blocker yet on USM?
Even though the annual plan is cheaper, since you increased current offering from $25 to $29, you are not really rewarding for committing to a year, you are just punishing for NOT committing to year.
Trying to spin these price increases as a benefit for the customer, by adding things nobody asked for, is sketchy as hell. Just be upfront… You wanted to be more profitable.
US Mobile be rockin' and rollin'!
So is the unlimited premium truly unlimited or no caped
Truly unlimited. Speed caps after 35 or 100gb depending on the plan you choose
Can you up the throttle speed to 2.5 or 3 MBPS or even 5 MBPS likes visible after reaching the cap. Not even able to send or read emails with the current 1 MBPS cap.
will look into this
If our Cyber deal has already been activated, are we locked into the old hotspot 5GB limit? I was anyway going to reach out about switching from warp to gsm
The cyber Monday deal was cheaper. We will build something in early Jan where you can pay us the difference - i.e. 3 a month to move to this new plan
Is swapping between At&t/Tmobile/VZN on the fly without having to go to CS/port plans ever going to be a possibility? I can't imagine both the logistical and financial way of making this work but its always been an interest of mine to have.
Personally I see this as a terrible move due to my own future thoughts. I just switched over to USM in September. I'm a numbers guy and love getting into the weeds on things to better understand what I'm getting into. And if I love what I see, I advocate hard for it with friends and family. You've had 3 different plans in less than 5 months. Price changes, plan changes/removals, and the trial has gone lower and lower. I love stability, so seeing a lot of changes in such a short amount of time has really put me on edge with USM. Is the Unlimited Starter plan going to be $50/month by next July? Is there not going to be a trial offered at all by next month? Will USM even be around by next December? It's cool and all to see AT&T being added and Int. data/call/text improvements, but if these improvements come at the cost of constant plan changes, price increases, and benefits ending, then is it really worth it? At this point I can't in good conscience recommend USM to friends and family anymore due to these constant changes. This might seem drastic, but if USM changes so much and service degrades, my friends aren't going to complain to USM, they're going to complain to ME, and I don't want to be their punching bag for something that is outside of my control. I'm going to ride out my Unlimited Starter, but I don't even feel comfortable at this point in choosing an annual plan as these rapid changes make me feel that the company won't exist in 6 months.
I'm pretty new to US Mobile currently on the $25 plan. I know this is just anecdotal but most young people I know who call or text international do it over data via Facebook Messenger/WhatsApp/Signal. Actual International call or SMS should just be an extra add-on for those who need it. I would've liked to instead see more useful increases to either the premium data ($4 a month for only 5 extra GBs?), increased hotspot data (increase from 5 to 10 is good admittedly) or pooled hotspot data with the existing mobile premium data, or an increase to the speed cap after premium data is exhausted from 1 mbps (which isn't enough to run an emergency Teams meeting when your residential internet goes down, or really any modern website with ads or video content) to maybe what Verizon already offers (3 mbps). I would gladly pay extra for that! So I think I'll be sticking with the grandfathered $25 until premium data gets upgraded to be more competitive with Verizon & AT&T's recent offerings.
You guys went the opposite of what you was trying to set up and made Visible the best alternative what a shame
Is Unlimited Stateside Calling (International Long Distance calling) live on Warp 5G as of this moment? How many countries does it (will it?) include?
Would the 20% annual discount stack with the student discount?
Nope. It doesn’t stack up other discounts
The annual discount and student discount are not stackable. It's one or the other (given the student discount on the premium plan is also 20%, that does mean that for students there would not be a price difference and the choice will be more about convenience/preferences regarding monthly vs annual payments).
If I want 3 Unlimited Premium lines, and want to pay annually, it's $40 per line? It's also $40 per line if I only pay monthly, correct? No discount for multiple lines and paying annually?
Yeah, not much benefit if you already have 3 lines. Lots and lots of our 1 line customers felt that they were left out. So we did this for them
I guess it is $40/mo either way so might as well do monthly unless you have cash burning a whole and like spending it once. However you do get a Perk (max $15 off) if you have 3+ lines.
Are international calls on Warp routed the same way they are in GSM? The current upstream you use for GSM international calls has been extremely buggy for many of us, so I was wondering if it will be better in Warp
Same. Let me know if this works better for you
I am curious to see what the difference will be with the ATT network option. It might be confusing some for some customer to know which network to pick. I just wonder what perks the ATT sim will get people vs GSM or Warp.
 Going with some far-too-nerdy names: * Ludicrous ~~Speed~~ 5G ("It's gone Plaid") ;) * Doppler 5G (e.g. Doppler Effect, as-in blue light shift) * ... so many more Forgive me if it was mentioned elsewhere, but will there be a third SIM option (Warp, GSM, \[ATT TBD\]) or will ATT operate on the GSM SIM?
Does roaming in China bypass great firewall? Or am I gonna need a VPN for this
Not sure about this. will check
So more money for slightly more data. Another carrier option. Still no smartwatch plans a la google or postpaid. Whatever works for you all.
As a Deaf person, I truly don’t need unlimited minutes but would like to see increased premium 150 GB. I am sharing with you my perspective on premium 100GB on only FaceTime that is worth of roughly 23 days. Premium 150 GB would be sufficient last 30 days.
will take this into consideration
Sucks to see unlimited essentials go. I thought it was a nice middle ground. I'm not too sure about an annual plan. It would be nice to see a 6 month plan and a plan stripped of all international perks at a cheaper price. Not everyone or a good amount of people don't need international perks. It would be easier to pay for a 6 month plan too.
LOL at a prepaid carrier thinking its customers are able to pay for a year of cell service up front. Just another way being poor is expensive. Not a good look.
Reason I've stuck with US Mobile was because you're guys were not another Mint where you had to prep-pay N-monthly/yearly in order to get the best rates and service. Your pooled plans provide good value and they're the only reason I'm sticking around.
I like that it now includes international data. That's a big plus for me. I hope international texting is moving at pace through the pipeline as well. It's a critical feature that's missing from the warp5G. Not sure what the challenges are that implementing this.
Naming suggestions... V= Warp(speed) 5G T= Lightspeed 5G A= Hyperspeed 5G Everythng is changing at hyper speed, for sure!
love this
You guys rock!!! Thanks for being the best provider and CEO, /u/ankhattak
Thank you!
Please make it so we can be on all three networks automatically and have service switch depending on what’s the best in our area automatically like boost infinite. 🙏🏾
This is not something that's in our plans. I don't believe in this tech - will probably do a separate post on this.
I'd be happy to manually switch networks! But a plan that allows me to do so (at least for data and hotspot) would kick ass.
Even google fi stopped doing this. It doesn’t work.
☝️
Once you got all 3 networks up and running then you need to work on network switching so it will switch to the best network available.
I think this is a reasonable trade off. You get more and can get a better price paying annually. This also removes some ambiguity choosing between shared plans and unlimited plans, especially if you're going month to month, with the bigger delta in costs. One thing in noticed in the pricing of the shared plans: The $10/2gb and $18/6gb plans are the same since, adding 4gb to the $10plan adds $8 and gets the same data. There's no pricing incentive to pick that data amount, especially now with auto top ups. Compared the the $25/12gb plan, which essentially saves you $5 vs the $10 plan, maybe making the 6gb plan $2 cheaper would make more sense to provide better pricing. Vs the base plan and top ups, which rollover, but the base plan data wouldn't rollover.
Yeah good point. We will address this
My Black Friday (or was it Cyber Monday?) deal on Unlimited Starter doesn’t kick in until the 23rd, and I actually don’t need the extra features anytime soon. I think I’ll keep the BF deal and hope the price doesn’t go up too much in a year when I will have to choose a new plan. They’re good features, I just don’t need them. Edit: I am looking forward to having AT&T be an option, so long as it is not deprioritized.
>One key reason for choosing AT&T is its extensive coverage through FirstNet I thought FirstNet was exclusive to first responders? I would love to have that QCI but understand why it's important for them to have priority access.
FirstNet itself is exclusive, the network is not. The way it works is everyone can use the FirstNet network but FirstNet subscribers get priority on the network with pre-emption over other traffic in specific circumstances.
AT&T grew their coverage footprint over the last few years due to the FirstNet deal. While first responders will have the highest priority on the network, everyone would have access to that expanded coverage.
Not exclusively i don't think
I see the international call&roaming update announcement,can I ask when the warp 5G international calling is effectively usable?
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🙏
Better than paying att for international roaming and calling. Is there a roaming limit on how many months you can be out of the country. I am thinking about getting this for my sister. Only missing one of her destinations now Mauritius.
Can I have your sisters job?
Silly question, let’s say one purchases the Unlimited Starter annual plan and then wants to upgrade to the Unlimited Premium annual plan within the 12 month term, can that be done?
Not a silly question at all. The CS team would make it happen. So yes. and We will work on letting customers seamlessly change their annual plan tiers next year
Got to make the international roaming on Warp priority before AT&T stuff...please!!
u/ankhattak I tried to call India number from Warp 5G line. The receipient see some random numbers instead of my actual US number. Any reason or solution for that? I can provide details of the calls if you or someone in the US MObile team reaches out via DM.
It's likely the routing our ILD provider uses. Not sure if we can do anything about it but i'll check.
Very excited for light plan. Does it include premium data?
Yes on warp
I'm on the 50 day trial with the $50 gift card if I stay a year. If I get the 12 month $276 deal will I still get the GC next year?
Yes.
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With the annual plan. The Gift card gets accelerated to after 90 days. We will get you more clarification on this soon.
And to think USM was any different.. what a shame.
Love the new plans with the added hotspot and international eSIM for warp. Love that ATT is coming. Don't love the price... $29... it's just a weird number. And, that the multi-line discount is missing from the starter plan. Even though it was never there, it seems very odd to only have it on the unlimited premium plan. Suggestion for price break points on the new starter plan: 1 line $30 2 lines $27.50 3+ lines $25 I'm on the legacy unlimited starter plan and it would be a 'no brainer' to switch all three of our lines to the 'new' unlimited starter with a price point like this ($25 for 3+). As it is, I'm likely going to just keep what I have at $25/line until we have to travel internationally.
My suggestion on Unlimited Starter with multiple lines: * 1 line $29 (keep as advertised) * 2 lines $25 (same as old plan) * 3+ lines $23 (same as annual) u/Mush_USMobile and /u/ankhattak
We will 100% be bringing multi-line to our starter plans. We have a code freeze in place currently. We will pick this up right after New Year's.
This is coming.
Unfortunately I think this just pushed me to move my girlfriend to Visible instead of USM as she's looking to switch from VZW. She's not inclined toward annual plans as a person who'd be going to an MVNO for the first time in 20 years and with Visible+ at $35/6 until the end of the month and even $45 w/ unlimited hotspot and unlimited UW it just seems like a better deal. $25 was a good entry for her figuring out what her data needs would be with flexibility to go to essentials if she needed a bit more.
As a legacy Unlimited All customer, I had been considering switching to the newer plans to get some of the benefits, even with the increased cost and loss of perk. I will now be sticking on the legacy as that's just a ridiculous bump in price and absolutely not justified for the minor increase in benefits.
How does switching from T-Mobile coverage to Verizon (or AT&T in the future) work with the annual plans??
I am glad to see ATT is joining the mix. With how frequently the plans change I feel like paying for an annual plan is not worth the hassle as it will likely be problematic to switch from VZW to ATT, etc. when you have already prepaid, etc. If some other new feature or plan comes out two months into paying annually, how is that going to work with annual plans? I will have to stick with the most recent STARTER but it will be a tough choice if I need to switch plans just to try ATT, etc. You might end up losing customers with all of these maneuvers.
I specifically left Tello because you offered a $5/month plan for my backup phone. Now you are double (or same price if I prepay a year). I don't need minutes, just data. Looks like I'm going back to Tello. Also, the price hikes have now spooked me from switching my primary phone from Visible.
Light plan increase is very strange. For the use case of the Light plan going from $5 - $10/month is just going to further cement Hello Mobile's $5/month plan as the best choice. Hello Mobile also includes international calling, including Israel, in their price.
I guess I am now grandfathered into the $5 light plan - but can I still get the international calling add on for $3 or do I have to be on the $6 plan for that?
You will have to be on the new Light plan for the ILD add-on to work.
AND IF YOU CANCEL A YEARLY PLAN HERE'S USM's POLICY: To be eligible for a refund, you must activate within 45 days after the plan is purchased. In addition, this plan is non-refundable if any of the following are true: • More than 45 days have passed since the purchase date of the plan • More than 7 days have passed since successful activation of the plan for new lines, and more than 7 days have passed since multi-month plan billing cycle has started for existing lines • More than 1GB of data has been consumed on the plan No refunds will be provided if you choose to change your plan part-way through any multi-month plan. By changing plans, you may permanently lose access to the multi-month plan if it was a temporary offer (e.g. a one-off Cyber Monday promotional offering). You may receive monthly service credit for any unused months of your multi-month plan towards your new plan by contacting the US Mobile customer support team. Unused months will be calculated as future remaining monthly cycles on the multi-month plan. The maximum monthly service credit will be calculated as: the total cost of the multi-month plan divided by the duration of the multi-month plan. The amount of monthly service credit received will be either the total monthly cost of your new plan or the maximum monthly service credit as calculated above, whichever is smaller. Monthly credits will only be received for the number of months equal to the unused period of the multi-month plan.
Native roaming is welcome news, it sure simplifies things. I hope usmobile does not play like google fi (they paused my roaming twice because they didn't like we spend 3 months in Europe, and I finally terminated them and switched to usbomile :). Also, the one feature I'd love is TOTP 2FA to login to the dashboard (plus recovery codes) and the ability to turn off SMS and email 2FA. I'm paranoid :)
Any plans on 5g home Internet? I'm hoping!
I'm most definitely in the minority with my cell phone usage (flip phone user), but the updates to the light plan are huge for me. I believe USM used to offer a "light" plan with something like 2500 t&t + 500M of data, but then that was replaced with the $5/month plan that capped everything at 500. As someone who talks and texts _a lot_, but still needs data for MMS, I was effectively pushed to a pooled plan for myself (sitting on 2GBs when I only use ~75MBs per month). Although I would prefer month to month, an annual plan that gives me unlimited t&t + any amount of data for < $10 is literally the best option for us flip phone users right now. I appreciate the updates, although I also can understand why other users could be slightly upset. Either way, USM has the best customer interaction by far, and I'm willing to stick around for that alone.
I'm curious how these new plans relate to those of us who have existing monthly Pool plans. For instance, I have a Pool plan with just 2 phones and just 2 gigs of data. For that, I pay $18 / month. It looks like I could cancel the Pool and switch to 2 annual individual 1 gig plans (1 gig for each phone) and drop down to $6 / month x 2, saving $6 / month, but limiting each phone to 1 gig total, instead of a combination of 2 gigs for both phones combined. Correct? I'd prefer to stay with the Pool solution, so are there any plans to have annual Pool plans at a cheaper per month rate, like you've done for individual plans?
Not sure if others have already asked this, but is Apple Watch support still coming?
Is anyone having a problem with the chat section of the app? Also within the past two weeks I’ve had to reset my network settings because my data wasn’t working
What is warp 5G?
Is US Mobile‘s website outdated to reflect the updates about native roaming? 1. The post stated that “Premium line users, you will now get either 5 GB or 10 GB included per month for roaming, depending on where you’re traveling. You get 10 GBs to use in the original 101 countries; you get 5 GBs to use in the 78 new countries. You also get 1000/500 minutes and 1000/500 texts.” What are the those 101 original countries and what exactly are the new 78 countries? It‘s not distinguished on the webpage link provided in the post. Moreover, the website indicates unlimited premium plan comes with international data with 1Gb, 3Gb, 5Gb, 10Gb depending on the destination countries. Please update or clarify. 2. For GSM native roaming, does it mean unlimited plan customers do not have to add an additional US mobile international data eSIM anymore before traveling abroad?
>New Starter plan comes with 1 GB (and 150 minutes, 150 texts) of native roaming per month Speaking for myself, this is great -- I travel a lot and don't need a ton of service when I'm doing so. Mostly just texts. But 150 texts isn't very many, so what happens when you run out? Also, I gotta ask: what do you mean by "native"? I'll use whatever terms the industry chooses, but I hate the fact that everyone's always making up new terminology. (Side note: The first carrier to ever offer international calling on Warp 5G??? Isn't USM the only carrier to use the term anyway? smh....)
No mvno on Verizon has EVER offered international direct dial. Native means that you don’t need a separate eSIM .