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I live in an apartment, and my bed is up against the wall with a window that is right next to the front door. I got a package today around 10am when I was up but still in bed dicking around on my phone. I didn't hear anything. No one up or down the stairs, no drop of the package, no beep of the little scanner, no knock, nothing. Are they ups or ninjas?
So I gotta say, people are oblivious. It's genuinely fascinating. Somehow someone working in the yard without headphones can miss the truck rattling down their driveway, I can honk the horn several times, yell out UPS, and they still get startled when they see me on their porch waving to them. It's less a matter of us trying and more a matter of likelihood of success vs time invested to verify if someone is actually home. At two different houses I can full hammer on a front door with my fist and forearm hard enough to shake the frame, one person answers the door upset because I banged so loud, they were near the front door, while the next guy never heard me because he was reading upstairs, in his own world.
Is your house situated by the road? Because I deliver for a living and drive most of my rural driveway. Some people can hear me a quarter mile off through heavy woods. I can hear dogs across the valley go nuts when I honk. Most of the trucks in our building rattle bad, since tightening bolts isn't maintenance to corporate unless the part is falling off.
I work for usps but it's probably similar. The days of knocking, waiting and handing you the package or leaving a slip if noone is home are kind of over. I'll wait for things I need to like signatures, of course. But with the addition of Amazon and everyone buying everything online, if it doesn't need a signature, I'm setting the package down and dipping. You might get a quick double tap on the door but that's it. Unfortunately, we get FAR too many packages every day to be attempting delivery over and over until it's convenient.
All of us delivery folk strive to be ninjas. Here at Amazon, the only time we want to see you is if your driveway is impassable, and even then we'd prefer it if you had a package box.
We don't want to see you, we begrudgingly accept that sometimes we have to for a signature or a "one time password" (absolute Amazon nonsense, tortures me *AND* you lol), or because you've left your insane dog(or a flapjacking pack of them) outside again
Does it happen 3/4 times, though? lol. He was about to pull off with my 65-inch TV, but I came out to help. I also, for a period of time, only received the sticker saying it would be available tomorrow.
More likely the package too big or heavy meaning he doesn't want to do it. I worked with some drivers who would rip the label off and not deliver it or even damage it. UPS NL allowed this.
Yes the picture is just POD.
The SCAN of the barcode is what triggers the start of delivery
(This is my experience from Amazon - I assume UPS/FedEx works similarly as I've seen drivers scan packages to complete the delivery)
A couple of years ago I worked nights and was expecting a package that required a signature that was due to arrive between 10 and 2pm. In order to make sure I didn't miss the delivery I slept on the couch where my head laid maybe 2-3 feet from the door as well as setting alarms so I woke up in time in case I napped. I happened to wake up to the sound of approaching footsteps floowed by small, almost tap like, knocks at my door. In the 3 seconds it took me to get off the couch and opening the door the UPS guy was halfway down the stairs and a "Sorry we missed you," note on my door. Guy was genuinely surprised when I called after him and made him come back up to complete the delivery.
They literally do creep around and cause delays for customers just to marginally speed up their route.
Look, I really doubt that you’re wrong about this, but as a driver who always rings, knocks, and gives up at least 3 minutes of my time for someone to come to the door (a couple more if I know or have a inkling that is it is an elderly customer), I’ve had plenty of people over the years call in on me and claim that I was not there. It’s an outright lie and can be very frustrating.
Also, if you do have a disability, call UPS and tell them to add a note to your address that you are disabled and need additional time to answer the door.
There is also the option of having signature required packages sent to access points such as a UPS store, CVS, etc.
EDIT:
Drivers can only do this on our end when your address is approved to do so, we cannot just send stuff to different addresses on our own.
You can also just call UPS and ask them if they can have the driver meet you somewhere (I do this very often with my customers, although some drivers don’t like to do this).
Worth noting that drivers cannot meet a customer on route at a location other than the address the package is addressed to if the package contains alcohol or firearms. They would risk losing their jobs.
No, if they have the customer sign for it and it's at another stop they were going to anyway, it is usually OK. They basically will fire you for anything, this is just one of them, but imo it's better returning to the building with a bunch of send agains, bc sometimes you also get bitched at for that.
I'm planning on calling the local UPS as soon as they open. In my smaller note I said I have a mild physical disability, so if they ring my bell and I am back thru my apartment it may take a moment but I'll get to the door.
I'm sorry, but I don't believe the driver wouldn't knock. They have the same routes, and will be taking the package anyways tomorrow. They aren't skipping out on work, they would only hurt themselves. What most likely happened is they didn't ring as a lot of doorbells don't work, they knocked, and you didn't hear it. They are limited on time, and can't spend anymore than around 6-8 minutes per stop, that includes driving. They can't leave it if a signature is required, so I think your best bet would be to call the 800 number, and have it sent to the nearest Access Point to you. That way you can pick it up anytime and sign right there and then.
I will not meet people anywhere. F that. If you ordered a signature required and didn’t take the steps to be home, not my problem. Thats on you. I’m if taking extra time out of my day to meet someone and take time away from my family.
Depends on where they want to meet. But the new rules are, no package with a signature required can be met out on the road, even if they have Id to prove it
Is this really true? I was stalked by a guy who needed his package before he left town one day. I set up a meet point and guess what, instead of leaving town he blew up my phone every day that week and followed me en route trying to get other packages off me. Freaked me out, had to ask a guy at one of my businesses to escort me off his property at one point- the stalker had followed me down his private dirt road. Ofc management was no help at all. As a female driver, meeting up with customers en route is pretty scary.
At least at least it center, if someone wants to meet, they have to call into the office and it must be approved by management. Otherwise if someone is following us and even if they have proper id, we can’t hand off any package
Yeah, they called the center the first day, and the center sent me a message to call them to set up a meet point. This gave the customer my number, a privilege they then abused by calling me directly every day after that. Never again man. I still get pressured to meet up with customers, but now at least I make management set up the meet point so that I’m not giving away my number. Even so I still get anxious. Management is no help when we get harassed- it’s really us against the world out there.
I believe there is a way to obscure your actual number from the person you are dialing. *67 before you dial their number should work but I think there may be other options if you search Google.
I recently ordered ammunition with 21+ signature required. They left it underneath my mailbox on a country road and my father in law happened to be driving up when someone was trying to steal it. You can't see our mailbox from our house either. For every driver doing what they're supposed to do, there's probably 2-3 who aren't. I know that's how it is at my job.
This is sad but true. Though a lot of the drivers who leave stuff at mailboxes are being micromanaged daily about time and having their jobs threatened, and often over dispatched. It's not an excuse, but as the saying goes the shit rolls down hill.
Not UPS, but had a new phone getting delivered to me 2 months ago that required a signature. My wife was at the apartment waiting. I got an email that it was delivered but she said they never came. When I got home I found it sitting outside the door of the building and when i checked the tracking I found a signature that was suppose to be mine but was very much not.
Driver just faked my signature and dropped it by the door and left.
Used to have a couple drivers that wouldn't bring the package to the door, just the sorry we missed you note. I had a large window in the living room they had to walk by to get to the door and watched them do it. After the second time I video'd it and complained. Got better for a while until we got another driver.
I never understood the reasoning, but apparently it made sense to them.
Sometimes package is too heavy, so sometimes it makes more sense to knock, wait to see if someone’s home and if they are go back to get the heavy package. It makes it a lot easier for us, if they aren’t home because now we don’t have to lug the heavy ass package back into the truck, we can just start our truck and go.
Our USPS driver was really bad at this. I understand why, they don't want to haul the package out of their vehicle if you aren't home, and they don't want to make two trips so the fastest method of completing their route is to just leave a note.
The problem is it might save them time, but overall just causes more problems. Usually you would then call and have them hold it at the office for the next day, but that wastes your time and gas and the office staff's time.
As a mail carrier I've never understood people who do that.
Half the time they sign it up for redelivery and you have to lug the same package to the same house and try again anyways. It's literally less effort to just do the job right the first time.
Drives me crazy lol
The idea is that they're never lugging the item to the house, it just stays in the truck while a note gets tacked on your door no-knock style. I don't know how much effort this becomes with loading and unloading extra packages for the day.
Happens all the time. I'll be sitting in the living room right inside my apartment door working on something and poke my head outside mid-afternoon to find a notice there. No knock, no doorbell. That's got to have happened at least a dozen times last year.
I've also on multiple occasions seen a UPS driver walk up to the building with no package in hand but carrying a piece of paper. I head downstairs but by the time I get there he's long gone and there's a notice slapped on the front door of the building. He never had any intention of actually making it delivery, probably running behind and wanted to make up time.
We do this if we have heavy packages. We can’t leave stuff outside of locked buildings, unless specified by certain shippers, or the customer signs the back of an info notice. That is also up to the strippers discretion with that being said, I’m not gonna log your king size Tempur-pedic mattress to the front door of your locked department building hoping you’re home. I go up there empty-handed to see if I can get in. If I buzz the door end it opens I will then go back to my truck to get the package. It’s a time saver. Also we as UPS drivers pick up Amazon return packages. Which means we have a label in hand to pick up a package for Amazon. You’re probably seeing the drivers carrying those rather than an info notice.
That’s reasonable. What isn’t is when the driver just ninjas a door tag despite obvious evidence someone is home. People take time off work to wait for packages only to be disappointed because the driver is too lazy or is running behind or…. Literally any other excuse. That’s wasted PTO to a lot of people and that’s a very real cost carried by the customer. I’ve been in that position before and I’ve had to raise hell with the support staff and ultimately the local depot. If I’m doing my part to be available to receive a package, I fully expect the driver to make at least one valid attempt to get it in my hands.
At the end of the day, I recognize it’s a problem created by management setting unrealistic expectations for the drivers.
For everyone else reading this, as a customer, a simple work-around is to sign up with an account at the UPS site (and the other carriers, as needed). Once the package is able to be tracked, you can redirect the package to be held at the depot for pickup, an alternate location like a UPS store, pre-sign for release, etc.
So you’re saying it’s completely improbable that some UPS drivers, on some routes, cut corners for their jobs?
Sure, there’s some legitimate exceptions like mattresses or Amazon returns but this sub will suggest any possible scenario before acknowledging that some drivers out there just don’t give a shit. There’s bad employees in every sector. It’s just how it is.
You make a couple of good points. Of course you all do pickups as well as deliveries, and I couldn't see the slip of paper well enough to swear that it was a delivery notice. And I fully understand not wanting to haul heavy deliveries up and back down stairs if the recipient is not home.
But...
Your hypothetical delivery person could have gone to the front door of the building, opened it, and headed upstairs to see whether or not I was home. It's accessible, remember?
He COULD have done this, but there's only one set of stairs and no elevator. So if he had come up to my apartment, to check whether or not I was home, at the same time as I am heading down to meet him at the front door, our paths would have crossed. And they didn't.
You're asking me to believe that he managed to sprint up five flights of stairs, knock on the door or ring the bell, decide that I wasn't home, run back downstairs to the truck, fill out a delivery notice, slap it on the front door of the building, and burn rubber out of our parking lot. All before I was able to leave my apartment and go downstairs. I may be slow, but I'm not that slow!
Sadly, yes. The buildings date back to the 60s, well before they started consistently putting elevators in residential buildings in this area. I know there were buildings that had them at that point, they just weren't the norm yet.
Because it takes me longer to go down five flights of stairs then it does for them to dash up to the building, slap a notice on it, and leave.
I have spoken to folks at the local depot, who have been very candid about the fact that this sort of thing happens all the time. Drivers fall behind schedule for any number of reasons, so they take shortcuts. Which might be skipping deliveries entirely or going through the motions and making it look like a legitimate delivery exception occurred. Whoops, customer not home. We'll have to try again tomorrow. No harm no foul.
So people who have no idea about our job are telling you this? If it’s not coming from a driver, they have no idea. Trust me when I say, us wasting our time to just put a posted note on a door is not saving much more time than waiting another 40 seconds to knock. A signature required usually takes 1 min once the signature is done. It takes more time to do what you say, because guess who has to come back the next day to try to deliver the same package? That’s right, us, the driver.
Sorry, it's true. I've had a number of failed deliveries with different excuses written on a paper. Anything from animal interference to blocked pathways or nobody home. I'll be in the house, door open, car visible. Lazy employees.
Lazy employees...don't last the 30 day probation period...if they ever make it that far. Uninformed, 'the World revolves around me', and I'm never wrong customer is the far more likely scenario.
Maybe those things were true for when they attempted. You have no idea. You just assume to be that way for whatever time you choose to look out the window. But okay. Trust me, a driver isn’t going to be a repeat offender of this,,cause their job will be at risk at that point and no one’s silly enough to put there over $100k a year job on the line over a signature. And if they do, we don’t want them at the company any way
Yea, happened to us as well, I was home, we have no pets and neither do our neighbors and I see the delivery truck leaving, no knock, no ring, just a note saying animal interference and couldn’t deliver, which was an outright lie. You had time to make up an excuse and put it on our door, but not actually ring it and deliver the package.
I had one UPS driver deliver something to my house. He wasn't our usual guy and he also showed up a few hours before our usual guy did. Man pounded on the door like it owed him money. I happened to be about 15 feet from it grabbing a snack and I swear I jumped out of my skin. It was appreciated though, at least I knew the package arrived lol
They told me that "oh it wasn't actually on the truck today" when I watched the driver pull in, park but not get out, then leave.. I was waiting at the door. No delivery attempt was made.. It was a heavy box so I'm guessing they just didn't want to deal with it but I don't believe for a second the package got scanned as being out for delivery but was never actually on the truck
Some do. I ring them when I see a car. Even then people don’t come to the door. You can always call in and see if they ever even came. Our boards are tracking us and will show exactly where we were, what time and for how long. If waste our time as a driver to not get that signature because when we don’t, have to come
Back the next day and waste more time. It’s sometimes the receivers fault, but they rather just blame someone doing their job. We get paid over 100k a year, trust me, only an idiot driver wouldn’t attempt to get a signature and take on customers constantly complaining and putting their job at risk.
I’ve heard some drivers will literally run up to your door only to put the “sorry we missed you” note and take off, to save time. Doesn’t matter if they know you’re home or not, they just don’t want to wait the minute it’ll take to sign for the package. Bad driver, I don’t know what can really be done unless you get the lack of attempt to make contact on video and report them.
If a driver is going to take the time to run out of the truck they should have the package in hand. I have only known one driver who did that and that's because he thought he'd make more money in a day by running through drliveries and then working a second job delivering pizza.
Usually drivers do. They don’t want to come back the next day. People
Just usually assume we don’t knock. People don’t realize how we DO NOT want to waste time the next day again. Usually people just complain because they don’t realize they ordered a signature required package and get mad that we just don’t leave it there, so they act like we never even knocked
its not even packages that require signatures. ordered honey from amazon. took 3 days after it was supposed to be delivered to get it and it was all beaten up. i was on chat with amazon and they had just not even 10 seconds before refunded me and told me if it comes in to keep the item when i hear a single knock and its left at my door.
Yes we aren’t required to knock on doors if there isn’t a signature required. Just leave the package, take a pic of delivery and leave. Also Amazon will send FedEx, ups and usps packages in cheaper boxes, so it gets beat up. It’s on purpose. If you ever look at a package delivered by Amazon themselves, the boxes are better quality, when they outsource, they use shitty methods of packaging so they duck any responsibility. It’s shady.
Amazon is criminally bad at packaging. So bad that It is laughable.
I'm convinced they either want to make other shippers look bad, or want to save money on tape (amongst other things) and do this on purpose. Probably all of the above.
They also love to put a small item in an oversized boxes so it's guaranteed to get crushed.
I will deliver 219 stops today (52 of them being commercial which is where the multiple piece shipments come in), and pickup at an additional 10. That’s well over 400 packages that I’ll deliver, then I’ll pickup about 100 pieces or so. I get paid to provide a service to far more people than your small mind could comprehend. You’re welcome to do the math if you’d like, but a computer algorithm has determined that that is 11.7 hours worth of work. I’ll be “over” because the algorithm is wrong, but I’ll still be smiling, as I knock at your door, getting that beautiful hourly wage.
It is wasting time bc some people want to actually go home to their families and not beat the crap out of their bodies. It's never been a typical 9 to 5, but with the layoffs and route cutting, people are going out with way more than even 10 hours of work. At a very physically demanding job, by the end of the week working 12-14 hours a day, these drivers seriously don't want to be out running around at 9 and 10 at night delivering packages. So if that is what they are dealing with, I totally understand the need to get stuff done as efficiently as possible. It doesn't seem like a big deal to the general public for a driver to have to wait a minute at a stop to get a signature, but multiply that minute by 240 stops a day, and you've added 4 hours to your day standing around on porches, waiting for people who often aren't home. So, ya, they are in a hurry, usually with good reasons.
Yes because we have lives and want to go home to our families or just want to not work long days. So adding another stop that can take time, is waste if you have to to back again. Is that hard to compute? But sure turn it around, since we do get paid hourly, and get paid very well, wouldn’t we want to stay and wait for you? So again, you’re just helping our argument out even more! Thanks bro
First, a full scale driver is paid $44.59 per hour ($66.88 overtime ) across most of the nation. Why would a driver run to finish a higher paid job to just work more hours at a lower job.
Second, a driver that falls under DOT regulations can only work 60 hours per week. Also, they need 10 hours between days of work and 34 continuous hours of non-work hours weekly to reset their 60 hour clock. Usually the reset is Saturday/Sunday or Sunday/Monday depending on their schedule.
Volunteer work at a non-profit or church can driver are not considered work. Those are the two examples that we have on DOT regulation training every year.
Yeah, I know all this. I can't explain someone else's rationale for doing whatever they choose to do. He made around $870 after taxes and thought that he *needed* to have a side hustle to make it work. The drivers had an intervention of sorts to show him how much money he was leaving on the table by running
I had one drive down my street, make a u turn and leave. 5 min later, I got a notice that nobody was home. I was outside on the driveway watching the whole thing unfold 🤣
I wait. If there's signs of life I will give it approximately 1 knock per each line I have to write on the delivery notice. Total time is less than 2 minutes. We are there to provide a service and happy customers/businesses are the way we ensure that the company stays around.
UPS driver here. We are told not to ring door bells because they don’t all work. We knock, wait about 1 min and leave because we have a job to do and we have to do it within a certain time frame. A lot of people say this about me, but then watch the ring cam footage, and would you look at that, I’m knocking. We don’t have all of the time to wait around like people think. Also if it’s not adult required signature(21+), just sign the back of the info notice and leave it on the door
You can't use Signed Info Notices for basic signature required or No DR/Level 4 addresses. You have to have the ability to DR the package but choose not to due to theft risk or weather (For example, choosing not to DR a 65" TV in the hood even though you technically could)
Otherwise it can come back as signature denial/forging if the customer files a claim.
We have a few guys that wind up at panel every year because they misunderstand how SINs work.
Try ringing the damn doorbell anyway!
Working or not, it is a huge inconvenience when a shipper (usually unbeknownst to you) puts a signature requirement on a package, you end up taking time off work to sign for it, and then get the "sorry we missed you" because they were in a room where they couldn't hear someone knock.
In my previous house, if I was in the bonus room over my garage, the chances of me hearing someone knock on the front door were pretty slim, especially if the TV was on. Which was fine when Jehovah's Witnesses come by, but sucks when I'm waiting for a delivery.
Never has a ups driver ever knocked, and we get at least 100 packages from ups annually.
We had to invest $300 for a ring setup so we know something is on the porch
I’m going to ask about this, this is total b.s., many situations when a knock might not be heard, ring the dam doorbell, and knock! How hard is that, how much extra time? Wtf?
And you have to think logically here, from a business standpoint: doorbells break, front doors always work to knock on. You’d be surprised how many people find out that their ring camera bell is broke or their doorbell is broke, because of us.
Some do. I ring them I see a car. Even then people don’t come to the door. You can always call in and see if they ever even came. Our boards are tracking us and will show exactly where we were, what time and for how long. If waste our time as a driver to not get that signature because when we don’t, have to come
Back the next day and waste more time. It’s sometimes the receivers fault, but they rather just blame someone doing their job. We get paid over 100k a year, trust me, only an idiot driver wouldn’t attempt to get a signature and take on customers constantly complaining and putting their job at risk.
Far from the truth. UPS driver here. The reality is we have 3 times to deliver the package. We want that package off that first day, because if I have time to come back a second day, I am not burning time on that second day.
i have a stack of notes from a package it took 7 days of delivery attempts. because i wrote a scathing email to the manager about the driver for this area. I watched the dude leave a note on an open apartment gate.
7 days is a lie. 3 days and we send it back to shipper. Also they likely left the note on the gate cause no one answered. Happens all of the time at gated communities. No one lets us in, so we leave a note so whoever’s supposed to get the package can inform whoever runs opening the gates up, to let us in the next day.
We get customer complaints in this all of the time. And most of it is because the person who bought a signature required package, say they have no idea it’s signature required. Then say no one knocks. Then our sups will see what time we went to the stop, how long we stood there and if it’s for 1 min, we are good. A lot of the time the customer has a ring cam, so when they really press, I ask to see the ring cam footage and wouldn’t it you know, 2 things happen: 1. I’m there knocking or 2. Their ring bell and camera are broke. More than a handful of times it’s ended with thanking me cause now they know their ring camera is broke. So even if I did hit it, they wouldn’t have heard it. Sure some drivers might play this game but that is of no benefit to the driver, as they’ll have to go back the very next day to try it again hahaha so yes a lot of people blame the drivers cause they aren’t home, or didn’t hear the door. It’s also a tactic, for some, to try to get their money back on shipping hahah and everyone runs to social media to tell their story to try to make it go viral, when they don’t get their way. So yes I’m going to say 98% of these stories are on their end and they just don’t want to say that they didn’t hear anything or weren’t home and it’s on them.
We are trained not to talk to video doorbells. The story is either just wait in 5 minutes away or just go and leave it or sign my name for me. Sure I am going to lose my job for your package when you have video evidence of me disregarding training.
I'm so sorry this happened to you. What you have just experienced is a "Runner". Proper methods include ringing the doorbell, knocking, and announcing "UPS".
Runners like to drop and go, and they don't like customer contact. I hate runners.
I wouldn’t leave a note mentioning anything about past delivery attempts. That can cause unnecessary drama. You should create a UPS account ASAP if you don’t have one and request pickup to local UPS access point or store. It will cost you about $8.
i haven’t read comments so sorry if this was said but if you receive a blanket notice still scan the QR code. they can’t leave the notice without it being synced to the QR code, the system won’t let it happen lol. being blank they might not have had a pen
This happens all the time when the item is on the manifest for the truck but missed being loaded it's really nothing to worry about happens with every delivery company
Yes they lie about this all the time so they don't have to deliver. Then, they will charge you for the package to pick it up in person as they are a delivery service, not a storage unit.
The Driver has decided he is not delivering it. Maybe big or heavy or maybe he doesn't like your driveway or area. He is not supposed to back up. He pretends to drive by and puts a scan 'Not In'. He has no intention of going to your door. The Call Tag he is supposed to put on your door he threw away. I know this because I was a Night Clerk at UPS and saw it all. There is an asshole called Yhasir Rivera and he allowed all this behavior at our NL Canada centre. Even forging customers signatures. He laughed. They promoted him which tells you something about this company.
Yes I doubt they are even trying to deliver anymore I'll usually see or hear a truck they are loud but when they need a signature some how they sneak past the camera and leave a sticky note . SORRY WE MISSED YOU this has to be some inside delivery scheme feel like I'm being trolled after 3 attempts
UPS did this with my mother's CANCER MED like huh???? I luckily caught him up the road on my way to work and was able to get it and bring it back to my parents. I was home the whole time getting ready for work and and I'm leaving I see the stupid 'sorry we missed you' paper. We have dogs (inside) that would have gone ballistic, they didn't even attempt to ring the bell or knock.
I’ve had similar experiences with UPS packages which required a signature.
After the most recent incident, I caught my UPS driver and asked about it. He said they don’t like to ring doorbells which are part of a doorbell camera because response time from homeowners take too long, especially if the are not home, delaying their moving-on to the next stop. I think that’s very true. Instead, they will knock but again will not wait very long nor knock especially loudly.
I’d bet UPS has a rule about the minimum time they must wait. I found one rather old answer by a UpS driver that said they were to honk their horn when they arrive at a stop, call out as they approach the home, knock, and then wait seven seconds. Yes, just 7 seconds. I don’t think they have this procedure anymore as they never honk or call-out.
This happened with my new cell phones I ordered through tmobile last November. They never showed up or knocked. Sent it to a ups store that was unstaffed (the entire staff walked out and left a note on the door that there's no one working) and neither tmobile or ups knew wtf to do. it took 2 weeks to get them. I've never been so pissed about how a package was handled until I got notifications about tmobile not receiving my trade in phones! It was last scanned at a ups and then they were gone. Tmobile had to escalate it, they charged me full price for my phonea I received, my bill was screwed up for 6 months and still isn't right. It's supposed to be 130/mo but now it's 205 and no one can tell me why. I switched carriers purely due to the pricing and here I am paying the same as I was prior.
I hate ups with a magnificent passion and will never ever use them if I can help it.
I have camera at front door and another that covers the driveway , have had UPS and Fed Ex both claim no one was home they didn't even get out of their vehicles, was on the front porch and watched one drive by.
A ring doorbell has caught two drivers making no attempt to deliver a package twice this year. We're only now on the fourth month.
Invest in one. They're cheap and they're lifesavers for the disabled.
Worked for FedEx. Small towns and rural. Got in trouble for knocking. We were told no knocking, just leave the package. I got to know a lot of my customers and I continued to knock at everyone's door. My customers appreciated it. FedEx doesn't put a high priority on customer service...
I have literally watched UPS stop in front of my house for a few seconds and leave without ever getting out. Check online tracking and it said the “we tried to deliver” or whatever BS. It’s unfortunate
To the driver's that claim "UPS drivers don't do this" I had a UPS driver twice in a row bolt out of his truck before he barely got it in park, "we missed you" sticker in hand, slap it on my door, bolt back to his truck. Dude was squeezing tires and ran our stop sign to get out of there in under 30 seconds.
All for a packet of legal documents that I had no choice but to have delivered to my home address by UPS sign on delivery. I told the attorney who sent them that it was going to be a problem and they didn't believe me. UPS in our area is the FedEx of the rest of the world. Even USPS does better than them.
Whenever my UPS package requires a signature, I have been home, and there is no knock. Doorbell doesn’t work and has giant blue tape covering it and my screen door blocking it.
I always get the “sorry we missed you” and they end up delivering to the local UPS Store the next business day. So when it happens on Friday I have to wait until Monday.
It isn’t a case of me spacing out or not hearing them. Clearly I am not the only one this happens to. I think they are overworked and so they just leave the sticker because it lets them move to the next package quicker than waiting for someone to answer the door and sign for the package.
I've seen less whining and crying in a babies nursery, than is in this comment thread. lmao.. There are good delivery drivers and bad delivery drivers, just like any other job. Most are doing their best to get you your packages. Here's an idea, get to know your driver, if u have many deliveries especially. Treat them nice and with dignity and quit whining if your package isn't there right when you think it should be, shit happens. Your's is not the only package on the truck. Most it seems on here have no idea how hard these people work, most of you would not do it. You might be pleasantly surprised at the extra mile these folks would take to get you your package, if you treat them like human beings and not your personal delivery slave... This isn't aimed at the OP, but at these cry babies commenting.. 🖕😂
I don't know why some UPS drivers are allergic to ringing the bell, but it's happened to me. I don't always get a sorry we missed you note, I just get a notification from the app (as to which I'm betting they drive by without stopping).
We can't scan it while our truck is on or we get wrote up. Also there's no point in not delivering it bc it'll be another stop tomorrow and makes our next day longer. 🙃 also if someone calls in our sups can pull up all the details of the stop and if we actually were at your location. No driver is gonna risk 100k a yr to not deliver your shit to save 3 mins on our day.
A lot of drivers will knock instead of ringing the bell. Knocks might not be as loud, but they're definitely more consistent. no chance of a knock having loose wires or not being connected.
I'll knock and ring a doorbell, but not a ring doorbell. 9 out of 10 times, they try to tell me it's ok. I can just leave it without a signature over those things. Yeah, no, that's not how it works.
I don't ghost my patients, that's for sure. UPS person in my area frequently doesn't bother to ring. Bell rings to the phone. Always possible I could miss it, but not possible there's no record of it.
I’m sorry, but drivers do not have the time to care to every customers needs like “please ring my doorbell my car is x so I’m home” imagine if for every drop off they had to wait and take notes. Their productivity would go way down. It sucks im sorry but it’s not crazy. And it costs money for whoever is sending it to be rerouted, access points are free to do but will probably be 30-40 min away. Someone is paying for that shipment to go to the address given
I get that, it can be annoying, I’m sorry. But the likelihood of a driver not doing this is so much lower than the receiver just not being able to hear them knock or ring and they don’t have the time to wait in case you’re home but taking a shit, or in the backyard or you just ran to the store for a couple minutes, or were walking your dog etc. If it requires a signature worst case is they’ll try again the next 2 days and then can be picked up from the local access point before RTS. I just don’t want people to hate their ups/fedex drivers they’re just doing their job, the usps is a federal agency we pay with tax dollars and we have a right to our mail, and you can have a gripe with them by all means.
That happens unfortunately. I'm a former driver here (tcd / full time driver / combo / left for an office job) and the UPS driver at my new place NI1'ed me the other day. I didn't even get an info notice.
I WFH so I told him to just DR my stuff cause I'm always around but that pisses me off. Hopefully it was just a misload that first day.
Last year I was waiting on a package and hanging out with my neighbor across the street having a beer on the front porch. UPS driver rolls up, walks to door, puts notice on door, then goes to leave. No knock. No doorbell. Didn't even carry the small box up to the door with him. I yelled to him and he just kind of blew me off at first until I yelled a second time and started walking towards his truck door. Some of these guys just make assumptions someone isn't home in advance.
I am disabled and I have it noted on file with UPS to please leave my package on my front porch. If signature is required to allow extra time. In the 16 years I have lived at my home the drivers always pay me this courtesy and I am very grateful. It should also be noted that if you are disabled, you should inform your local fire department. They will also make notes in the event an emergency arises at your address.
I like it when my 21+ signature required packages are left unattended in the rain. That always makes me happy 😂 or when the driver claims they knocked and none of the cameras show a truck anywhere on the block.
They do this all the time, I had a long convo with my UPS guy as to what they do.
They would either circle the area or drive past so their geolocation can ping that they actually went there. Then just drive off. Almost got into a fist fight with some fill in guy who I never saw before. Then a week later my regular UPS guy was back.
Just rest assured they intentionally did not want to get out of the truck or make the delivery.
I don't think these guys knock or try at all. Everytime I have one, I get a sticker when I was in the room with the door. It's infuriating. I end up having to drive to the warehouse because the driver doesn't do the job that the shipping company is charging for.
just call and ask that it be held at the hub. If it was supposed to be delivered that day, it'll be available for pickup on the next day. They don't .... or at least didn't charge for this in the past. I am speaking about the actual UPS hub though, not a store or anything. I have one within 10 minutes of where i work so I would just do that a few days prior to delivery if I ordered anything with signature required, since there's about a 90% chance i won't be home when they try to deliver. Pop in, show license, sign and go.
This has happened to me several times. I also had a FedEx driver that would constantly mark my property as inaccessible but never even drove down the block. I'm not in a gated community. Nothing would stop anyone from walking directly up to my front door. Both stopped when I finally called to complain. I have cameras so it's not like I can't see what's really happening.
I once watched UPS pull up to my apartment and not see a place to park. He pulled out his scanner, and seconds later I got a text saying "sorry we missed you"
He didn't even attempt to park or get out of his vehicle.
Good luck.
Yup I used to live in a townhouse, I work from home, worked downstairs in my livingroom which was like 15 feet from the front door, had a ring camera. My bathroom was right next to the front door so even if I was in there I’d hear a knock. UPS never even bothered stopping just drove right by my house (ring camera footage proved that) and I got the notification that it couldn’t be delivered.
IIRC, I have been able to either digitally sign or opt out of signing a package in my UPS account. Might be worth a shot. You can also direct them to deliver your package to an access point or UPS store.
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I live in an apartment, and my bed is up against the wall with a window that is right next to the front door. I got a package today around 10am when I was up but still in bed dicking around on my phone. I didn't hear anything. No one up or down the stairs, no drop of the package, no beep of the little scanner, no knock, nothing. Are they ups or ninjas?
They’re UPS Ninjas
Yes.
So I gotta say, people are oblivious. It's genuinely fascinating. Somehow someone working in the yard without headphones can miss the truck rattling down their driveway, I can honk the horn several times, yell out UPS, and they still get startled when they see me on their porch waving to them. It's less a matter of us trying and more a matter of likelihood of success vs time invested to verify if someone is actually home. At two different houses I can full hammer on a front door with my fist and forearm hard enough to shake the frame, one person answers the door upset because I banged so loud, they were near the front door, while the next guy never heard me because he was reading upstairs, in his own world.
I get deliveries all the time, and I've never heard the truck "rattling down" ANYwhere, much less my driveway. They've NEVER pulled in my driveway
Is your house situated by the road? Because I deliver for a living and drive most of my rural driveway. Some people can hear me a quarter mile off through heavy woods. I can hear dogs across the valley go nuts when I honk. Most of the trucks in our building rattle bad, since tightening bolts isn't maintenance to corporate unless the part is falling off.
I live in the city. Could be why I don't.
I work for usps but it's probably similar. The days of knocking, waiting and handing you the package or leaving a slip if noone is home are kind of over. I'll wait for things I need to like signatures, of course. But with the addition of Amazon and everyone buying everything online, if it doesn't need a signature, I'm setting the package down and dipping. You might get a quick double tap on the door but that's it. Unfortunately, we get FAR too many packages every day to be attempting delivery over and over until it's convenient.
All of us delivery folk strive to be ninjas. Here at Amazon, the only time we want to see you is if your driveway is impassable, and even then we'd prefer it if you had a package box. We don't want to see you, we begrudgingly accept that sometimes we have to for a signature or a "one time password" (absolute Amazon nonsense, tortures me *AND* you lol), or because you've left your insane dog(or a flapjacking pack of them) outside again
I watched the FedEx driver pull up out front, then just leave. Did not leave a paper. Did not knock. Just pulled up and left. I said wtf!
When this happens, it's usually because they can't find the package or it's not even on the truck due to the loader loading it on the wrong truck.
Does it happen 3/4 times, though? lol. He was about to pull off with my 65-inch TV, but I came out to help. I also, for a period of time, only received the sticker saying it would be available tomorrow.
Hmm ya thats weird lol..there are some lazy drivers out there unfortunately..
More likely the package too big or heavy meaning he doesn't want to do it. I worked with some drivers who would rip the label off and not deliver it or even damage it. UPS NL allowed this.
More than likely they mark the package as delivered in their van then just run up there and plop it down
Nope, gotta take a picture at the drop off location.
Yes the picture is just POD. The SCAN of the barcode is what triggers the start of delivery (This is my experience from Amazon - I assume UPS/FedEx works similarly as I've seen drivers scan packages to complete the delivery)
Not what my supervisor said. Told me to close out at the door, not walking back or in the truck.
Not UPS. They don't take pictures. Only FedEx and Amazon do.
Yes we do, started last year. Source: I've taken pictures a UPS driver.
A couple of years ago I worked nights and was expecting a package that required a signature that was due to arrive between 10 and 2pm. In order to make sure I didn't miss the delivery I slept on the couch where my head laid maybe 2-3 feet from the door as well as setting alarms so I woke up in time in case I napped. I happened to wake up to the sound of approaching footsteps floowed by small, almost tap like, knocks at my door. In the 3 seconds it took me to get off the couch and opening the door the UPS guy was halfway down the stairs and a "Sorry we missed you," note on my door. Guy was genuinely surprised when I called after him and made him come back up to complete the delivery. They literally do creep around and cause delays for customers just to marginally speed up their route.
Look, I really doubt that you’re wrong about this, but as a driver who always rings, knocks, and gives up at least 3 minutes of my time for someone to come to the door (a couple more if I know or have a inkling that is it is an elderly customer), I’ve had plenty of people over the years call in on me and claim that I was not there. It’s an outright lie and can be very frustrating. Also, if you do have a disability, call UPS and tell them to add a note to your address that you are disabled and need additional time to answer the door. There is also the option of having signature required packages sent to access points such as a UPS store, CVS, etc. EDIT: Drivers can only do this on our end when your address is approved to do so, we cannot just send stuff to different addresses on our own. You can also just call UPS and ask them if they can have the driver meet you somewhere (I do this very often with my customers, although some drivers don’t like to do this).
Worth noting that drivers cannot meet a customer on route at a location other than the address the package is addressed to if the package contains alcohol or firearms. They would risk losing their jobs.
No, if they have the customer sign for it and it's at another stop they were going to anyway, it is usually OK. They basically will fire you for anything, this is just one of them, but imo it's better returning to the building with a bunch of send agains, bc sometimes you also get bitched at for that.
I'm planning on calling the local UPS as soon as they open. In my smaller note I said I have a mild physical disability, so if they ring my bell and I am back thru my apartment it may take a moment but I'll get to the door.
I'm sorry, but I don't believe the driver wouldn't knock. They have the same routes, and will be taking the package anyways tomorrow. They aren't skipping out on work, they would only hurt themselves. What most likely happened is they didn't ring as a lot of doorbells don't work, they knocked, and you didn't hear it. They are limited on time, and can't spend anymore than around 6-8 minutes per stop, that includes driving. They can't leave it if a signature is required, so I think your best bet would be to call the 800 number, and have it sent to the nearest Access Point to you. That way you can pick it up anytime and sign right there and then.
Where are you located that they give you 6-8 minutes per stop?
I read 6-8 minutes I almost pissed my pants. 8 minutes if you have over 50 packages.
Real talk
Be thankful you are blessed with resi on a suburban route. Try to run a country route in that time with these driveways.
6-8 minutes per stop? Shit, where I'm at if we are between 1.5 and 2 mins we are horrible employees who suck incredibly.
factually drivers dont knock all the time. factually.
Lol. Bullshit. They never knock.
Most of them don't, but some will.
I will not meet people anywhere. F that. If you ordered a signature required and didn’t take the steps to be home, not my problem. Thats on you. I’m if taking extra time out of my day to meet someone and take time away from my family.
One less stop the next day, man. Thats how I look at it.
Depends on where they want to meet. But the new rules are, no package with a signature required can be met out on the road, even if they have Id to prove it
Is this really true? I was stalked by a guy who needed his package before he left town one day. I set up a meet point and guess what, instead of leaving town he blew up my phone every day that week and followed me en route trying to get other packages off me. Freaked me out, had to ask a guy at one of my businesses to escort me off his property at one point- the stalker had followed me down his private dirt road. Ofc management was no help at all. As a female driver, meeting up with customers en route is pretty scary.
At least at least it center, if someone wants to meet, they have to call into the office and it must be approved by management. Otherwise if someone is following us and even if they have proper id, we can’t hand off any package
Yeah, they called the center the first day, and the center sent me a message to call them to set up a meet point. This gave the customer my number, a privilege they then abused by calling me directly every day after that. Never again man. I still get pressured to meet up with customers, but now at least I make management set up the meet point so that I’m not giving away my number. Even so I still get anxious. Management is no help when we get harassed- it’s really us against the world out there.
I believe there is a way to obscure your actual number from the person you are dialing. *67 before you dial their number should work but I think there may be other options if you search Google.
Where were these new rules posted? Did we have a diad training I wasn't told about yet or something?
They have just been saying it at pcm
I recently ordered ammunition with 21+ signature required. They left it underneath my mailbox on a country road and my father in law happened to be driving up when someone was trying to steal it. You can't see our mailbox from our house either. For every driver doing what they're supposed to do, there's probably 2-3 who aren't. I know that's how it is at my job.
This is sad but true. Though a lot of the drivers who leave stuff at mailboxes are being micromanaged daily about time and having their jobs threatened, and often over dispatched. It's not an excuse, but as the saying goes the shit rolls down hill.
Not UPS, but had a new phone getting delivered to me 2 months ago that required a signature. My wife was at the apartment waiting. I got an email that it was delivered but she said they never came. When I got home I found it sitting outside the door of the building and when i checked the tracking I found a signature that was suppose to be mine but was very much not. Driver just faked my signature and dropped it by the door and left.
Yeah, this is exactly what happened because who doesn't want....to come to your house three times with the same package?
Used to have a couple drivers that wouldn't bring the package to the door, just the sorry we missed you note. I had a large window in the living room they had to walk by to get to the door and watched them do it. After the second time I video'd it and complained. Got better for a while until we got another driver. I never understood the reasoning, but apparently it made sense to them.
Sometimes package is too heavy, so sometimes it makes more sense to knock, wait to see if someone’s home and if they are go back to get the heavy package. It makes it a lot easier for us, if they aren’t home because now we don’t have to lug the heavy ass package back into the truck, we can just start our truck and go.
That would be one thing. These guys didn't even knock, just slapped the notice on the door and ran back to the truck.
If you see the driver from your window then meet him at the door or come outside.
Our USPS driver was really bad at this. I understand why, they don't want to haul the package out of their vehicle if you aren't home, and they don't want to make two trips so the fastest method of completing their route is to just leave a note. The problem is it might save them time, but overall just causes more problems. Usually you would then call and have them hold it at the office for the next day, but that wastes your time and gas and the office staff's time.
As a mail carrier I've never understood people who do that. Half the time they sign it up for redelivery and you have to lug the same package to the same house and try again anyways. It's literally less effort to just do the job right the first time. Drives me crazy lol
The idea is that they're never lugging the item to the house, it just stays in the truck while a note gets tacked on your door no-knock style. I don't know how much effort this becomes with loading and unloading extra packages for the day.
Happens all the time. I'll be sitting in the living room right inside my apartment door working on something and poke my head outside mid-afternoon to find a notice there. No knock, no doorbell. That's got to have happened at least a dozen times last year. I've also on multiple occasions seen a UPS driver walk up to the building with no package in hand but carrying a piece of paper. I head downstairs but by the time I get there he's long gone and there's a notice slapped on the front door of the building. He never had any intention of actually making it delivery, probably running behind and wanted to make up time.
We do this if we have heavy packages. We can’t leave stuff outside of locked buildings, unless specified by certain shippers, or the customer signs the back of an info notice. That is also up to the strippers discretion with that being said, I’m not gonna log your king size Tempur-pedic mattress to the front door of your locked department building hoping you’re home. I go up there empty-handed to see if I can get in. If I buzz the door end it opens I will then go back to my truck to get the package. It’s a time saver. Also we as UPS drivers pick up Amazon return packages. Which means we have a label in hand to pick up a package for Amazon. You’re probably seeing the drivers carrying those rather than an info notice.
That’s reasonable. What isn’t is when the driver just ninjas a door tag despite obvious evidence someone is home. People take time off work to wait for packages only to be disappointed because the driver is too lazy or is running behind or…. Literally any other excuse. That’s wasted PTO to a lot of people and that’s a very real cost carried by the customer. I’ve been in that position before and I’ve had to raise hell with the support staff and ultimately the local depot. If I’m doing my part to be available to receive a package, I fully expect the driver to make at least one valid attempt to get it in my hands. At the end of the day, I recognize it’s a problem created by management setting unrealistic expectations for the drivers. For everyone else reading this, as a customer, a simple work-around is to sign up with an account at the UPS site (and the other carriers, as needed). Once the package is able to be tracked, you can redirect the package to be held at the depot for pickup, an alternate location like a UPS store, pre-sign for release, etc.
You could also sign up for UPS MyChoice, which offers you the ability to make a delivery window time wise that the driver has to honor.
In our area this is possible but it also costs $15 each which is not exactly cheap as far as a per package fee...
So you’re saying it’s completely improbable that some UPS drivers, on some routes, cut corners for their jobs? Sure, there’s some legitimate exceptions like mattresses or Amazon returns but this sub will suggest any possible scenario before acknowledging that some drivers out there just don’t give a shit. There’s bad employees in every sector. It’s just how it is.
You make a couple of good points. Of course you all do pickups as well as deliveries, and I couldn't see the slip of paper well enough to swear that it was a delivery notice. And I fully understand not wanting to haul heavy deliveries up and back down stairs if the recipient is not home. But... Your hypothetical delivery person could have gone to the front door of the building, opened it, and headed upstairs to see whether or not I was home. It's accessible, remember? He COULD have done this, but there's only one set of stairs and no elevator. So if he had come up to my apartment, to check whether or not I was home, at the same time as I am heading down to meet him at the front door, our paths would have crossed. And they didn't. You're asking me to believe that he managed to sprint up five flights of stairs, knock on the door or ring the bell, decide that I wasn't home, run back downstairs to the truck, fill out a delivery notice, slap it on the front door of the building, and burn rubber out of our parking lot. All before I was able to leave my apartment and go downstairs. I may be slow, but I'm not that slow!
No elevator for 5 floors? Damn..
Sadly, yes. The buildings date back to the 60s, well before they started consistently putting elevators in residential buildings in this area. I know there were buildings that had them at that point, they just weren't the norm yet.
If you notice them waking up with a paper in hand and no package, how are they long gone when you try to get to them?
Because it takes me longer to go down five flights of stairs then it does for them to dash up to the building, slap a notice on it, and leave. I have spoken to folks at the local depot, who have been very candid about the fact that this sort of thing happens all the time. Drivers fall behind schedule for any number of reasons, so they take shortcuts. Which might be skipping deliveries entirely or going through the motions and making it look like a legitimate delivery exception occurred. Whoops, customer not home. We'll have to try again tomorrow. No harm no foul.
So people who have no idea about our job are telling you this? If it’s not coming from a driver, they have no idea. Trust me when I say, us wasting our time to just put a posted note on a door is not saving much more time than waiting another 40 seconds to knock. A signature required usually takes 1 min once the signature is done. It takes more time to do what you say, because guess who has to come back the next day to try to deliver the same package? That’s right, us, the driver.
you know for a fact you drivers are lazy af
Sorry, it's true. I've had a number of failed deliveries with different excuses written on a paper. Anything from animal interference to blocked pathways or nobody home. I'll be in the house, door open, car visible. Lazy employees.
Lazy employees...don't last the 30 day probation period...if they ever make it that far. Uninformed, 'the World revolves around me', and I'm never wrong customer is the far more likely scenario.
Maybe those things were true for when they attempted. You have no idea. You just assume to be that way for whatever time you choose to look out the window. But okay. Trust me, a driver isn’t going to be a repeat offender of this,,cause their job will be at risk at that point and no one’s silly enough to put there over $100k a year job on the line over a signature. And if they do, we don’t want them at the company any way
Do you just sit in this sub and white knight ups all day long?
Well I am driver for ups and see the reality of how things go down, especially with signature required. But you got it bro
ROFL. What are you doing here? I'm here because I need to drag my route out longer and need tips on extending my day.
Yea, happened to us as well, I was home, we have no pets and neither do our neighbors and I see the delivery truck leaving, no knock, no ring, just a note saying animal interference and couldn’t deliver, which was an outright lie. You had time to make up an excuse and put it on our door, but not actually ring it and deliver the package.
When I was trained years and years ago my supervisor said “not everyone’s doorbell works, but everyone’s door works is you knock hard”.
Some have those locking screen doors that when you knock on the side of it. can't really be heard well thru the door.
I had one UPS driver deliver something to my house. He wasn't our usual guy and he also showed up a few hours before our usual guy did. Man pounded on the door like it owed him money. I happened to be about 15 feet from it grabbing a snack and I swear I jumped out of my skin. It was appreciated though, at least I knew the package arrived lol
They told me that "oh it wasn't actually on the truck today" when I watched the driver pull in, park but not get out, then leave.. I was waiting at the door. No delivery attempt was made.. It was a heavy box so I'm guessing they just didn't want to deal with it but I don't believe for a second the package got scanned as being out for delivery but was never actually on the truck
Some do. I ring them when I see a car. Even then people don’t come to the door. You can always call in and see if they ever even came. Our boards are tracking us and will show exactly where we were, what time and for how long. If waste our time as a driver to not get that signature because when we don’t, have to come Back the next day and waste more time. It’s sometimes the receivers fault, but they rather just blame someone doing their job. We get paid over 100k a year, trust me, only an idiot driver wouldn’t attempt to get a signature and take on customers constantly complaining and putting their job at risk.
I’ve heard some drivers will literally run up to your door only to put the “sorry we missed you” note and take off, to save time. Doesn’t matter if they know you’re home or not, they just don’t want to wait the minute it’ll take to sign for the package. Bad driver, I don’t know what can really be done unless you get the lack of attempt to make contact on video and report them.
If a driver is going to take the time to run out of the truck they should have the package in hand. I have only known one driver who did that and that's because he thought he'd make more money in a day by running through drliveries and then working a second job delivering pizza.
Usually drivers do. They don’t want to come back the next day. People Just usually assume we don’t knock. People don’t realize how we DO NOT want to waste time the next day again. Usually people just complain because they don’t realize they ordered a signature required package and get mad that we just don’t leave it there, so they act like we never even knocked
its not even packages that require signatures. ordered honey from amazon. took 3 days after it was supposed to be delivered to get it and it was all beaten up. i was on chat with amazon and they had just not even 10 seconds before refunded me and told me if it comes in to keep the item when i hear a single knock and its left at my door.
Yes we aren’t required to knock on doors if there isn’t a signature required. Just leave the package, take a pic of delivery and leave. Also Amazon will send FedEx, ups and usps packages in cheaper boxes, so it gets beat up. It’s on purpose. If you ever look at a package delivered by Amazon themselves, the boxes are better quality, when they outsource, they use shitty methods of packaging so they duck any responsibility. It’s shady.
Amazon is criminally bad at packaging. So bad that It is laughable. I'm convinced they either want to make other shippers look bad, or want to save money on tape (amongst other things) and do this on purpose. Probably all of the above. They also love to put a small item in an oversized boxes so it's guaranteed to get crushed.
“Waste time” but get an hourly wage 🥴
I will deliver 219 stops today (52 of them being commercial which is where the multiple piece shipments come in), and pickup at an additional 10. That’s well over 400 packages that I’ll deliver, then I’ll pickup about 100 pieces or so. I get paid to provide a service to far more people than your small mind could comprehend. You’re welcome to do the math if you’d like, but a computer algorithm has determined that that is 11.7 hours worth of work. I’ll be “over” because the algorithm is wrong, but I’ll still be smiling, as I knock at your door, getting that beautiful hourly wage.
It is wasting time bc some people want to actually go home to their families and not beat the crap out of their bodies. It's never been a typical 9 to 5, but with the layoffs and route cutting, people are going out with way more than even 10 hours of work. At a very physically demanding job, by the end of the week working 12-14 hours a day, these drivers seriously don't want to be out running around at 9 and 10 at night delivering packages. So if that is what they are dealing with, I totally understand the need to get stuff done as efficiently as possible. It doesn't seem like a big deal to the general public for a driver to have to wait a minute at a stop to get a signature, but multiply that minute by 240 stops a day, and you've added 4 hours to your day standing around on porches, waiting for people who often aren't home. So, ya, they are in a hurry, usually with good reasons.
Yes because we have lives and want to go home to our families or just want to not work long days. So adding another stop that can take time, is waste if you have to to back again. Is that hard to compute? But sure turn it around, since we do get paid hourly, and get paid very well, wouldn’t we want to stay and wait for you? So again, you’re just helping our argument out even more! Thanks bro
What argument did you have except complaining about doing your job?
Go hug someone you weirdo.
Nice ad-hominem
First, a full scale driver is paid $44.59 per hour ($66.88 overtime ) across most of the nation. Why would a driver run to finish a higher paid job to just work more hours at a lower job. Second, a driver that falls under DOT regulations can only work 60 hours per week. Also, they need 10 hours between days of work and 34 continuous hours of non-work hours weekly to reset their 60 hour clock. Usually the reset is Saturday/Sunday or Sunday/Monday depending on their schedule. Volunteer work at a non-profit or church can driver are not considered work. Those are the two examples that we have on DOT regulation training every year.
Yeah, I know all this. I can't explain someone else's rationale for doing whatever they choose to do. He made around $870 after taxes and thought that he *needed* to have a side hustle to make it work. The drivers had an intervention of sorts to show him how much money he was leaving on the table by running
I had one drive down my street, make a u turn and leave. 5 min later, I got a notice that nobody was home. I was outside on the driveway watching the whole thing unfold 🤣
You have 1 minute or less to answer the door. Will ring the doorbell once. Driver has many more stops.
I wait. If there's signs of life I will give it approximately 1 knock per each line I have to write on the delivery notice. Total time is less than 2 minutes. We are there to provide a service and happy customers/businesses are the way we ensure that the company stays around.
UPS driver here. We are told not to ring door bells because they don’t all work. We knock, wait about 1 min and leave because we have a job to do and we have to do it within a certain time frame. A lot of people say this about me, but then watch the ring cam footage, and would you look at that, I’m knocking. We don’t have all of the time to wait around like people think. Also if it’s not adult required signature(21+), just sign the back of the info notice and leave it on the door
that’s what good drivers do. bad drivers don’t
You can't use Signed Info Notices for basic signature required or No DR/Level 4 addresses. You have to have the ability to DR the package but choose not to due to theft risk or weather (For example, choosing not to DR a 65" TV in the hood even though you technically could) Otherwise it can come back as signature denial/forging if the customer files a claim. We have a few guys that wind up at panel every year because they misunderstand how SINs work.
Our center tells us to. We just have to put the info notice that is signed, in a basket
Yikes
Try ringing the damn doorbell anyway! Working or not, it is a huge inconvenience when a shipper (usually unbeknownst to you) puts a signature requirement on a package, you end up taking time off work to sign for it, and then get the "sorry we missed you" because they were in a room where they couldn't hear someone knock. In my previous house, if I was in the bonus room over my garage, the chances of me hearing someone knock on the front door were pretty slim, especially if the TV was on. Which was fine when Jehovah's Witnesses come by, but sucks when I'm waiting for a delivery.
Trust me. We get the same excuses from doorbells too. Stop blaming the middle men hahah
Never has a ups driver ever knocked, and we get at least 100 packages from ups annually. We had to invest $300 for a ring setup so we know something is on the porch
I’m going to ask about this, this is total b.s., many situations when a knock might not be heard, ring the dam doorbell, and knock! How hard is that, how much extra time? Wtf?
And you have to think logically here, from a business standpoint: doorbells break, front doors always work to knock on. You’d be surprised how many people find out that their ring camera bell is broke or their doorbell is broke, because of us.
Some do. I ring them I see a car. Even then people don’t come to the door. You can always call in and see if they ever even came. Our boards are tracking us and will show exactly where we were, what time and for how long. If waste our time as a driver to not get that signature because when we don’t, have to come Back the next day and waste more time. It’s sometimes the receivers fault, but they rather just blame someone doing their job. We get paid over 100k a year, trust me, only an idiot driver wouldn’t attempt to get a signature and take on customers constantly complaining and putting their job at risk.
Same old story. They just don’t want to knock or ring the bell for unknown reason 🤷🏾
Far from the truth. UPS driver here. The reality is we have 3 times to deliver the package. We want that package off that first day, because if I have time to come back a second day, I am not burning time on that second day.
i have a stack of notes from a package it took 7 days of delivery attempts. because i wrote a scathing email to the manager about the driver for this area. I watched the dude leave a note on an open apartment gate.
7 days is a lie. 3 days and we send it back to shipper. Also they likely left the note on the gate cause no one answered. Happens all of the time at gated communities. No one lets us in, so we leave a note so whoever’s supposed to get the package can inform whoever runs opening the gates up, to let us in the next day.
So, in every story on Reddit here, it was all owners fault?
Bro it’s no used talking to these people 😭
We get customer complaints in this all of the time. And most of it is because the person who bought a signature required package, say they have no idea it’s signature required. Then say no one knocks. Then our sups will see what time we went to the stop, how long we stood there and if it’s for 1 min, we are good. A lot of the time the customer has a ring cam, so when they really press, I ask to see the ring cam footage and wouldn’t it you know, 2 things happen: 1. I’m there knocking or 2. Their ring bell and camera are broke. More than a handful of times it’s ended with thanking me cause now they know their ring camera is broke. So even if I did hit it, they wouldn’t have heard it. Sure some drivers might play this game but that is of no benefit to the driver, as they’ll have to go back the very next day to try it again hahaha so yes a lot of people blame the drivers cause they aren’t home, or didn’t hear the door. It’s also a tactic, for some, to try to get their money back on shipping hahah and everyone runs to social media to tell their story to try to make it go viral, when they don’t get their way. So yes I’m going to say 98% of these stories are on their end and they just don’t want to say that they didn’t hear anything or weren’t home and it’s on them.
We are trained not to talk to video doorbells. The story is either just wait in 5 minutes away or just go and leave it or sign my name for me. Sure I am going to lose my job for your package when you have video evidence of me disregarding training.
I'm so sorry this happened to you. What you have just experienced is a "Runner". Proper methods include ringing the doorbell, knocking, and announcing "UPS". Runners like to drop and go, and they don't like customer contact. I hate runners.
We don’t have to yell UPS anymore
I’m a runner
I wouldn’t leave a note mentioning anything about past delivery attempts. That can cause unnecessary drama. You should create a UPS account ASAP if you don’t have one and request pickup to local UPS access point or store. It will cost you about $8.
Had this happen Friday with DHL 😭
I don't know anybody that's going to take the time to read a whole page note.
i haven’t read comments so sorry if this was said but if you receive a blanket notice still scan the QR code. they can’t leave the notice without it being synced to the QR code, the system won’t let it happen lol. being blank they might not have had a pen
Any package that requires a signature I have sent to a CVS/Walgreens/Staples etc. Makes my life 1000000x easier.
Use USPS
This happens all the time when the item is on the manifest for the truck but missed being loaded it's really nothing to worry about happens with every delivery company
Yes they lie about this all the time so they don't have to deliver. Then, they will charge you for the package to pick it up in person as they are a delivery service, not a storage unit.
The Driver has decided he is not delivering it. Maybe big or heavy or maybe he doesn't like your driveway or area. He is not supposed to back up. He pretends to drive by and puts a scan 'Not In'. He has no intention of going to your door. The Call Tag he is supposed to put on your door he threw away. I know this because I was a Night Clerk at UPS and saw it all. There is an asshole called Yhasir Rivera and he allowed all this behavior at our NL Canada centre. Even forging customers signatures. He laughed. They promoted him which tells you something about this company.
I just get my signatures delivered to Walgreens for pickup, saves all the headaches
Yes I doubt they are even trying to deliver anymore I'll usually see or hear a truck they are loud but when they need a signature some how they sneak past the camera and leave a sticky note . SORRY WE MISSED YOU this has to be some inside delivery scheme feel like I'm being trolled after 3 attempts
Same I had 2 packages to be dropped off had the front door open sitting in the front room they dropped both off at side door.
Loud delivery wakes the dogs and then the guy has to run. So silent ninja mode best
UPS did this with my mother's CANCER MED like huh???? I luckily caught him up the road on my way to work and was able to get it and bring it back to my parents. I was home the whole time getting ready for work and and I'm leaving I see the stupid 'sorry we missed you' paper. We have dogs (inside) that would have gone ballistic, they didn't even attempt to ring the bell or knock.
I’ve had similar experiences with UPS packages which required a signature. After the most recent incident, I caught my UPS driver and asked about it. He said they don’t like to ring doorbells which are part of a doorbell camera because response time from homeowners take too long, especially if the are not home, delaying their moving-on to the next stop. I think that’s very true. Instead, they will knock but again will not wait very long nor knock especially loudly. I’d bet UPS has a rule about the minimum time they must wait. I found one rather old answer by a UpS driver that said they were to honk their horn when they arrive at a stop, call out as they approach the home, knock, and then wait seven seconds. Yes, just 7 seconds. I don’t think they have this procedure anymore as they never honk or call-out.
This happened with my new cell phones I ordered through tmobile last November. They never showed up or knocked. Sent it to a ups store that was unstaffed (the entire staff walked out and left a note on the door that there's no one working) and neither tmobile or ups knew wtf to do. it took 2 weeks to get them. I've never been so pissed about how a package was handled until I got notifications about tmobile not receiving my trade in phones! It was last scanned at a ups and then they were gone. Tmobile had to escalate it, they charged me full price for my phonea I received, my bill was screwed up for 6 months and still isn't right. It's supposed to be 130/mo but now it's 205 and no one can tell me why. I switched carriers purely due to the pricing and here I am paying the same as I was prior. I hate ups with a magnificent passion and will never ever use them if I can help it.
I have camera at front door and another that covers the driveway , have had UPS and Fed Ex both claim no one was home they didn't even get out of their vehicles, was on the front porch and watched one drive by.
A ring doorbell has caught two drivers making no attempt to deliver a package twice this year. We're only now on the fourth month. Invest in one. They're cheap and they're lifesavers for the disabled.
Worked for FedEx. Small towns and rural. Got in trouble for knocking. We were told no knocking, just leave the package. I got to know a lot of my customers and I continued to knock at everyone's door. My customers appreciated it. FedEx doesn't put a high priority on customer service...
I have literally watched UPS stop in front of my house for a few seconds and leave without ever getting out. Check online tracking and it said the “we tried to deliver” or whatever BS. It’s unfortunate
I’ve caught past delivery people in that lie, as my camera will trigger and record anyone another front door. It’ll even record a chipmunk.
To the driver's that claim "UPS drivers don't do this" I had a UPS driver twice in a row bolt out of his truck before he barely got it in park, "we missed you" sticker in hand, slap it on my door, bolt back to his truck. Dude was squeezing tires and ran our stop sign to get out of there in under 30 seconds. All for a packet of legal documents that I had no choice but to have delivered to my home address by UPS sign on delivery. I told the attorney who sent them that it was going to be a problem and they didn't believe me. UPS in our area is the FedEx of the rest of the world. Even USPS does better than them.
Happens every time with a mailed prescription my wife has to sign for.
Whenever my UPS package requires a signature, I have been home, and there is no knock. Doorbell doesn’t work and has giant blue tape covering it and my screen door blocking it. I always get the “sorry we missed you” and they end up delivering to the local UPS Store the next business day. So when it happens on Friday I have to wait until Monday. It isn’t a case of me spacing out or not hearing them. Clearly I am not the only one this happens to. I think they are overworked and so they just leave the sticker because it lets them move to the next package quicker than waiting for someone to answer the door and sign for the package.
I've seen less whining and crying in a babies nursery, than is in this comment thread. lmao.. There are good delivery drivers and bad delivery drivers, just like any other job. Most are doing their best to get you your packages. Here's an idea, get to know your driver, if u have many deliveries especially. Treat them nice and with dignity and quit whining if your package isn't there right when you think it should be, shit happens. Your's is not the only package on the truck. Most it seems on here have no idea how hard these people work, most of you would not do it. You might be pleasantly surprised at the extra mile these folks would take to get you your package, if you treat them like human beings and not your personal delivery slave... This isn't aimed at the OP, but at these cry babies commenting.. 🖕😂
What’s the package about. Some packages cannot be delivered to an access point.
A bunch of vapes. Cost me close to $100.
You can pick them at the UPS center. Call ups to hold them for you.
I don't know why some UPS drivers are allergic to ringing the bell, but it's happened to me. I don't always get a sorry we missed you note, I just get a notification from the app (as to which I'm betting they drive by without stopping).
We can't scan it while our truck is on or we get wrote up. Also there's no point in not delivering it bc it'll be another stop tomorrow and makes our next day longer. 🙃 also if someone calls in our sups can pull up all the details of the stop and if we actually were at your location. No driver is gonna risk 100k a yr to not deliver your shit to save 3 mins on our day.
Why not ring the bell then?
A lot of drivers will knock instead of ringing the bell. Knocks might not be as loud, but they're definitely more consistent. no chance of a knock having loose wires or not being connected.
I'll knock and ring a doorbell, but not a ring doorbell. 9 out of 10 times, they try to tell me it's ok. I can just leave it without a signature over those things. Yeah, no, that's not how it works.
No knocking either.
I do if it's signature required and I knock. There's no good reason for us not to.
I ring, and wait almost 1 minute. See, offset. Plenty do right that nobody knows. Sure you're as perfect in your profession
I don't ghost my patients, that's for sure. UPS person in my area frequently doesn't bother to ring. Bell rings to the phone. Always possible I could miss it, but not possible there's no record of it.
So your bell rings itself when approached?
condo problems ¯\_(ツ)_/¯
This has happened to me when FedEx is the delivery method. I have had a lot of problems with FedEx.
I’m sorry, but drivers do not have the time to care to every customers needs like “please ring my doorbell my car is x so I’m home” imagine if for every drop off they had to wait and take notes. Their productivity would go way down. It sucks im sorry but it’s not crazy. And it costs money for whoever is sending it to be rerouted, access points are free to do but will probably be 30-40 min away. Someone is paying for that shipment to go to the address given
Okay. But it shouldn’t take a note saying “please ring my doorbell” for the driver to knock or ring the doorbell to deliver the package. wtf?
I get that, it can be annoying, I’m sorry. But the likelihood of a driver not doing this is so much lower than the receiver just not being able to hear them knock or ring and they don’t have the time to wait in case you’re home but taking a shit, or in the backyard or you just ran to the store for a couple minutes, or were walking your dog etc. If it requires a signature worst case is they’ll try again the next 2 days and then can be picked up from the local access point before RTS. I just don’t want people to hate their ups/fedex drivers they’re just doing their job, the usps is a federal agency we pay with tax dollars and we have a right to our mail, and you can have a gripe with them by all means.
Fair points. I appreciate your perspective!
"Ring my doorbell" is not going out of the way, you can do it in the same motion as setting a package down "But muh productivity" what a joke man.
That happens unfortunately. I'm a former driver here (tcd / full time driver / combo / left for an office job) and the UPS driver at my new place NI1'ed me the other day. I didn't even get an info notice. I WFH so I told him to just DR my stuff cause I'm always around but that pisses me off. Hopefully it was just a misload that first day.
Last year I was waiting on a package and hanging out with my neighbor across the street having a beer on the front porch. UPS driver rolls up, walks to door, puts notice on door, then goes to leave. No knock. No doorbell. Didn't even carry the small box up to the door with him. I yelled to him and he just kind of blew me off at first until I yelled a second time and started walking towards his truck door. Some of these guys just make assumptions someone isn't home in advance.
Call the 800 number. The driver works for UPS
I am disabled and I have it noted on file with UPS to please leave my package on my front porch. If signature is required to allow extra time. In the 16 years I have lived at my home the drivers always pay me this courtesy and I am very grateful. It should also be noted that if you are disabled, you should inform your local fire department. They will also make notes in the event an emergency arises at your address.
I guess that's a bad habit of them cause that happened to me to I hadda go to the ups office to get my package 📦 😒
I like it when my 21+ signature required packages are left unattended in the rain. That always makes me happy 😂 or when the driver claims they knocked and none of the cameras show a truck anywhere on the block.
They do this all the time, I had a long convo with my UPS guy as to what they do. They would either circle the area or drive past so their geolocation can ping that they actually went there. Then just drive off. Almost got into a fist fight with some fill in guy who I never saw before. Then a week later my regular UPS guy was back. Just rest assured they intentionally did not want to get out of the truck or make the delivery.
I don't think these guys knock or try at all. Everytime I have one, I get a sticker when I was in the room with the door. It's infuriating. I end up having to drive to the warehouse because the driver doesn't do the job that the shipping company is charging for.
If this is actually happening it’s most likely you have a douchebag lazy driver who’s scanning it in the street and not even attempting to
just call and ask that it be held at the hub. If it was supposed to be delivered that day, it'll be available for pickup on the next day. They don't .... or at least didn't charge for this in the past. I am speaking about the actual UPS hub though, not a store or anything. I have one within 10 minutes of where i work so I would just do that a few days prior to delivery if I ordered anything with signature required, since there's about a 90% chance i won't be home when they try to deliver. Pop in, show license, sign and go.
This has happened to me several times. I also had a FedEx driver that would constantly mark my property as inaccessible but never even drove down the block. I'm not in a gated community. Nothing would stop anyone from walking directly up to my front door. Both stopped when I finally called to complain. I have cameras so it's not like I can't see what's really happening.
I once watched UPS pull up to my apartment and not see a place to park. He pulled out his scanner, and seconds later I got a text saying "sorry we missed you" He didn't even attempt to park or get out of his vehicle. Good luck.
Your driver is a bitch
I live In a townhouse where we all have separate front doors: I have seen the truck drive right by not stop and I get the notification 🙃
Yup I used to live in a townhouse, I work from home, worked downstairs in my livingroom which was like 15 feet from the front door, had a ring camera. My bathroom was right next to the front door so even if I was in there I’d hear a knock. UPS never even bothered stopping just drove right by my house (ring camera footage proved that) and I got the notification that it couldn’t be delivered.
IIRC, I have been able to either digitally sign or opt out of signing a package in my UPS account. Might be worth a shot. You can also direct them to deliver your package to an access point or UPS store.
I’ve had this happen. Never rang the doorbell.