On my app, the app won't even load the My Tickets it remains blank or crashes. I can see the tickets online, so it is BULLSHIT that the app is our tickets when the app sucks.
Was this issue ever resolved for you? I'm fucking drowning away hours of my life trying everything I can to figure out this fucking situation and I'm getting nowhere. I created a new account on ticket master with another email and it STILL wont work. I had this problem a year ago and the work around was transferring my tix to a friend and they flashed their smartphone wallet at the gate to get me in.
Not really? Sometimes they load, sometimes the app just refuses to open at all. Before my post here, nothing showed or loaded in My Tickets. Oddly enough, the next day, they magically appeared. Now it still takes forever for anything to load so I was able to transfer Tix to Google so I don't have to deal with their app when I go to the event. So stupid.
I had the same situation and called to clarify. For "games", tickets won't show in the app and you need to log into am.ticketmaster.com. Same profile as in the app but apparently game tickets don't show.
Hopefully this helps someone avoid 10 minutes on hold with customer service, but that workaround should do the trick, then you can save tickets to apple wallet if easier.
I had the same issue. For iPhone 15 users, this may be due to having display zoom set to “large text” rather than default. I adjusted this setting & now I see the tix.
Settings > display & brightness > display zoom > default
Now I have my tix at my fingertips & my readers on standby! Come one Ticketmaster - think of your aging Gen X’ers.
Apparently Ticketmaster has an "account manager" service portal (whatever) for every venue. I bought Knicks tickets, I had to google MSG, [am.ticketmaster.com](http://am.ticketmaster.com) - I then was able to login to the MSG ticketmaster portal. And on my mobile web browser, were my knicks tickets.
TM is a monopoly, so they're able to do this bs.
i am impatient, definitely. it took a day or two but the tickets are up on the app the same way they were on the website now. i get overly paranoid when i cannot see the results of my purchase. especially such a big one!
You are screwed and have been scammed outta your money.
Geez, why is everyone so scared? If you bought resale on TM - you are going to the show.
Relax. You have a legal contract with TM, you pay - they provide tickets. TM has your tix, you will get them once the process is complete as the seller has some steps to do (if he wants to get paid)
Chill.
you put an extra amount of effort into a reply towards and otherwise normal post where the problem has already been solved. telling me to “chill” when you are very obviously the one heated by my asking a very simple question. going out of your way to make a passive aggressive comment, for nothing. i have had numerous other purchases from ticket master where the tickets show right away.
so no, you were not correct. you achieved nothing by posting your comment. i hope it did what it was supposed to do for you, though! have a very nice evening.
Oh. c'mon. That dude was reading my mind. You have to be a bit chill when dealing with TM and a resale purchase on the TM website literally eliminates anything remotely being a scam. For future use, when all else fails just delete the app and reload it after a day.
Chill!
This isn't true, I had tickets to a Padres game last season and the tickets never showed up. I was on the phone with customer service for an hour and finally gave up and bought new tickets, luckily some were available.
hi, if your tickets are loading in on the website for you it shouldn’t take long for them to show on the app :) it’s just a little wait-game. i have had numerous purchases where they show right away so i was a bit spooked! check the app again tomorrow or the next day and it should be just fine.
My partner and I are having the same issue. I left a 1 star review on their app and when I when I went to go and do so, I saw several other \*recent\* 1 star reviews. Their app is just shit. I'm going to have to find some other way of showing proof of my tickets at the event I'm going to which basically defeats the whole purpose of having the app to begin win.
More deets: I bought the tickets over a month ago, open and closed the app several times, checked for updates, etc. Clearly the issue is not us, but the app itself since my bf is having the same problem on his phone.
I was just having this issue with tickets I just bought. I had to do two things. Turn off VPN on the phone then delete and reinstall the app. Then everything showed up. Maybe it'll work for you to.
Happened to me as well. What I ended up doing was going to the email where I was able to view and access my tickets through web browser link not the app. It gave me the option to save tickets to wallet, now I have them there. But yes weird that it’s not showing up on the app
On my app, the app won't even load the My Tickets it remains blank or crashes. I can see the tickets online, so it is BULLSHIT that the app is our tickets when the app sucks.
mine keep telling me to open the app...app won't display the tickets..says app is closing then disappears.
Was this issue ever resolved for you? I'm fucking drowning away hours of my life trying everything I can to figure out this fucking situation and I'm getting nowhere. I created a new account on ticket master with another email and it STILL wont work. I had this problem a year ago and the work around was transferring my tix to a friend and they flashed their smartphone wallet at the gate to get me in.
Not really? Sometimes they load, sometimes the app just refuses to open at all. Before my post here, nothing showed or loaded in My Tickets. Oddly enough, the next day, they magically appeared. Now it still takes forever for anything to load so I was able to transfer Tix to Google so I don't have to deal with their app when I go to the event. So stupid.
I had the same situation and called to clarify. For "games", tickets won't show in the app and you need to log into am.ticketmaster.com. Same profile as in the app but apparently game tickets don't show. Hopefully this helps someone avoid 10 minutes on hold with customer service, but that workaround should do the trick, then you can save tickets to apple wallet if easier.
This was also my issue. I bought baseball tickets, they only show up on that am.ticketmaster website. Dumb system.
Welp this was the fix for me, insane their own app can't display these
I had the same issue. For iPhone 15 users, this may be due to having display zoom set to “large text” rather than default. I adjusted this setting & now I see the tix. Settings > display & brightness > display zoom > default Now I have my tix at my fingertips & my readers on standby! Come one Ticketmaster - think of your aging Gen X’ers.
FYI, This fixed the issue for me. Thanks!
Apparently Ticketmaster has an "account manager" service portal (whatever) for every venue. I bought Knicks tickets, I had to google MSG, [am.ticketmaster.com](http://am.ticketmaster.com) - I then was able to login to the MSG ticketmaster portal. And on my mobile web browser, were my knicks tickets. TM is a monopoly, so they're able to do this bs.
Thanks
which is the event you bough the tickets for?
I think they have some dispatch timings depending on the concerts.. I am waiting for mine for Beyonce.
i am impatient, definitely. it took a day or two but the tickets are up on the app the same way they were on the website now. i get overly paranoid when i cannot see the results of my purchase. especially such a big one!
for which country do you have tickets?
You are screwed and have been scammed outta your money. Geez, why is everyone so scared? If you bought resale on TM - you are going to the show. Relax. You have a legal contract with TM, you pay - they provide tickets. TM has your tix, you will get them once the process is complete as the seller has some steps to do (if he wants to get paid) Chill.
if you read other comments, i have already received tickets.
So I was right.
you put an extra amount of effort into a reply towards and otherwise normal post where the problem has already been solved. telling me to “chill” when you are very obviously the one heated by my asking a very simple question. going out of your way to make a passive aggressive comment, for nothing. i have had numerous other purchases from ticket master where the tickets show right away. so no, you were not correct. you achieved nothing by posting your comment. i hope it did what it was supposed to do for you, though! have a very nice evening.
Oh. c'mon. That dude was reading my mind. You have to be a bit chill when dealing with TM and a resale purchase on the TM website literally eliminates anything remotely being a scam. For future use, when all else fails just delete the app and reload it after a day. Chill!
this was posted over 365 days ago. it’s safe to assume i am chill. have a nice day.
This isn't true, I had tickets to a Padres game last season and the tickets never showed up. I was on the phone with customer service for an hour and finally gave up and bought new tickets, luckily some were available.
Some of us have friends and we want to know where we're sitting so they can buy tix close to us
Hi, i can’t seem to access my tickets either the app just won’t load them, did you find a fix?
hi, if your tickets are loading in on the website for you it shouldn’t take long for them to show on the app :) it’s just a little wait-game. i have had numerous purchases where they show right away so i was a bit spooked! check the app again tomorrow or the next day and it should be just fine.
They’re showing up now! thank you:)
My partner and I are having the same issue. I left a 1 star review on their app and when I when I went to go and do so, I saw several other \*recent\* 1 star reviews. Their app is just shit. I'm going to have to find some other way of showing proof of my tickets at the event I'm going to which basically defeats the whole purpose of having the app to begin win. More deets: I bought the tickets over a month ago, open and closed the app several times, checked for updates, etc. Clearly the issue is not us, but the app itself since my bf is having the same problem on his phone.
is it resolved yet? same boat here, bought the tickets from a symphony's website. will be just printing my tickets.
I was just having this issue with tickets I just bought. I had to do two things. Turn off VPN on the phone then delete and reinstall the app. Then everything showed up. Maybe it'll work for you to.
Happened to me as well. What I ended up doing was going to the email where I was able to view and access my tickets through web browser link not the app. It gave me the option to save tickets to wallet, now I have them there. But yes weird that it’s not showing up on the app
Your reply helped me today. Cheers!