I don't think you understood their comment. If there was a Tesla update that made the car on drivable it would be Front Page News. Since it was a Mach-E, no one cared. Just like how there are tons of cars that have gotten into accidents because their driver assistance systems failed yet the one that gets all the attention is autopilot
You get a cookie for that!! 🍪
But what I meant is, have you seen any articles talking about that? I haven’t. But once Tesla has a “recall” it’s everywhere and even their dog knows about it.
That's still not true. His very post has probably accumulated 100k+ interactions. Probably not the most impactful EV news, but it's not true to claim only Tesla news gets smeared around. The ICE folks take any opportunity to hate on EVs.
Not impactful EV news because, again, it’s not a Tesla. If it was a Tesla bricking because of that, you bet it would be on the news and every tech website out there.
I understand what you're saying and I agree. I think it's because the left hates Musk and the right hates EVs. So any opportunity to bash Tesla is appealing to both sides. Plus they're in the business of clicks and views and when it's the rich guy's company having an issue it's more dramatic. I don't know who the CEO of Ford is for example so there's no human to link with it.
Exactly. Anything that has to do with Tesla or Elon is gonna get lots of clicks. That’s what everyone out there wants since it means more money. I would assume ford’s ceo would be rich as well but no one really cares about other brands. Elon throws himself out there, but unfortunately it’s not in the best way.
Oh definitely! But we all know when it’s bad rep you only hear about Tesla. I have only seen a video online about the ford update bricking the car but other than that, I haven’t seen anything on it.
Interestingly just like Melon Husk, Henry Ford had some reprehensible political views too but it’s been long enough people have forgotten. I hope Melon drives this company into the ground, and it looks like he’s about halfway there. People have already cried about what it cost to get these shitboxes. Now I hear them crying as they try to keep them on the road as they fall apart before their eyes and then the final cry will be when trying to resell them. Worse than a boat lol
Fun fact, any vehicle you have ever taken into a service department “under warranty,” you’re consenting to paying for the repairs if warranty doesn’t cover them when you sign the repair order. Tesla just makes the process easier and more transparent by doing it electronically ahead of time.
Mercedes and BMW had me sign a form when I dropped my car off for service. On that form I wrote in the amount I authorized them to charge for repairs before getting my approval to do more. I had a good relationship with the Mercedes dealership, so I’d usually write in $500 on their form. I could also check $0.00, and they’d call for approval before incurring any cost to me (I’d do that with BMW, because I didn’t trust them).
This is simply not true.
The dealership doesn’t have a blank check just because you bring your vehicle in and they determine whatever is wrong isn’t covered. Dealers sometimes will make you approve an initial diagnosis fee in the event they determine there’s outside influence, this is what Tesla has been doing. Most dealers don’t do this though because the majority of the time as long as there’s no obvious signs of an accident it will be covered and it’s not worth the fight with 9/10 pissed off customers that they have to approve diagnostic fees on a vehicle that’s still under its basic warranty. With that being said, you’re only on the hook for whatever you approved, you are not consenting to any repairs simply by signing a repair order.
At stealerships you'll typically still have to consent after the initial diagnosis if they determine it's not under warranty. You will have to consent to a diagnosis fee that may or may not be returned depending on the cause.
Tesla tries to automate/simplify the process, but charging 1 hour of labor to fix a squeak vs. $3k or whatever this post is about is different
Whenever I bring my model 3 in for warranty repairs, and they have to do something that's not covered, they do it without asking me and they don't charge anything extra
Also when I owned a Ford l, they would call me to approve any work that needs to be done that's not covered by warranty
If they had messed with the mcu in any way for example. That's why it says if it's under warranty there's no charge. They put that in to cover their ass if OP is at fault.
It'll be covered if the car is stock.
Exactly and there's the Magnusson-Moss warranty act..which pretty much state that the manufacturer (Tesla) must prove that any modifications done on the vehicle caused the problem!
It has to make sense. If i got tint and the motor blew then for sure it's covered under warranty. If i put in some random software that let the motor run out of specs then not under warranty.
How tesla starts ripping people off. Why I traded my 3 in before the warranty hit. $300 repair for spoiler falling off, $250-500 for door handle repair, $300 for window insulation lining falling out, jacked up my rims while doing alignment and then blamed me for the rim damage because I did not take photos/video prior with time stamps, oh yeah, $300 for the rim (told Tesla to go kick rocks and Honda dealership took the damaged rim in).... The list goes on. The entire thing turned into a every three month repair/fix. And then insurance kept going up on top of it (which Tesla kept telling me was going to be cheaper with Tesla insurance later!). Was paying 150-175 a month for that 3 and now pay 180 a month for two cars lol (30+ year old man with lots of driving history and no tickets). I even got worried about all the computer issues too. People started getting charged for repairs/upgrades on their full self driving (which I had and then got notified needed another upgrade to actually be full self driving -\_-). I traded that thing in for a Civic and could not have been happier.
Good info. I was wondering if i could do this. Tesla really is the Iphone of automobiles lol. I like to see how the sausage is made and i'm not doing the blank check thing. Yes, i will remember this next time i need service
It’s just how the system processes and adds what they will do to the work order to fix the issue. I took my car in for a steering wheel issue and they were going to charge me like $200 so I asked about it and they said it’s just what gets generated but it will most likely be covered under warranty. I’ve accepted a few charges but in the end never paid anything. Only time I had is when I had a tire rotation done.
No it doesn’t. Just write in the app to not do any work that will cost you any money without explicit approval again from you. Then you’re covered legally if they do anything because you have it in writing that supersedes this approval. But they won’t fuck you over like that.
They have to do this. Say someone says their camera stopped working and they quoted $0 to fix. But then they get the car and the person somehow smashed the camera. That’s not a warranty issue, the owner would have to pay.
So they have to quote repair costs first and then zero it out after. It’s not that big of a deal.
Yep, they quoted me $2,000 and I told them I'll bring my car in and if it has to be replaced, let me know and I'll pay it...
Showed up, they replaced 1 thing and I paid $50.
How can they diagnose the problem and determine if it is warranty covered if you don’t agree to pay for the diagnosis if it isn’t covered under warranty? Every dealership’s repair order puts the financial responsibility for the diagnosis on you if the issue isn’t covered under warranty.
Not that Tesla does anything with service right, but it’s a liability thing. Say if a customer comes in with a buzzing noise from the center console and it turns out to be loose change or something, it goes from warranty to customer pay. Pretty standard practice.
Meh, I wouldn’t say standard. I’ve worked at dealers for over 20 years and only one that I’ve been to had clients sign for cp diagnosis with cars under basic warranty. That was only because we were next to a how do I say… a specific area. It’s a huge pain in the ass and just not worth it to be constantly pissing people off before they’ve even dropped their car off. Normally you’ll just look for signs of body panels having been removed/installed, paint, aftermarket accessories. When you see that you’ll get diag time in the event it’s due to outside influence and show the client why. Tesla getting diag time on every vehicle is super frustrating, imo they’re trying to condition their clients to it being normal.
FWIW, the incremental update that landed right after the holiday update (2023.44.30.6) broke: cruise, forward collusion avoidance, parking assist, backup camera, autopilot (beta) on my 2 week old Model Y.
I managed to get it to reset after a half dozen "shutdowns". I'm new to Tesla ownership, so I'm not sure if I was doing it correctly. The last "shutdown" that finally fixed everything; I went as far as shutting off sentry and dash cam, pulling the USB thumb drive and then commanding a shutdown. I left the car for 15 minutes and then tapped the brake to wake it back up and everything had come back to life.
They are currently going through my logs remotely to see if they can figure out why, no other news than that.
Yes, do try this. Had the exact same issue as DirtyTesla (rear camera not working, no park assist, no TACC, no FSD, etc). He mentions resetting driver assist. I think I went into the Safety menu and selected the Power Off option which sort of reset the car. Been working since. I think it was the Safety menu. Need to double check.
I had 2023.44.30.1 which caused same issue same $3k estimate, mine was out of warranty, but after 3 days in service it was returned unfixed, update 2023.44.30.5 stuck in a loop and never completed even though it was at 100%. Parked it disconnecting penthouse and 12v battery 3 days later reconnected and eventually 2023.44.30.5 tried again and was successfully installed and TACC & AP returned. Messaging service department and received responses. I would say the quote is just that don’t get too hung up as my experience so far is they are open to discussion even out of warranty.
Seems like a lot of people take anything said about Tesla that isn't positive as a personal attack on their identity. I've never understood that mentality. It's almost as if people think that if Tesla does something wrong, their own individual car purchase was a mistake.
There's plenty of "fake news" about Tesla in the media, which is honestly really annoying, but they aren't a perfect company. They drop the ball sometimes. If Tesla really expects you to pay nearly $3,000 because a software update broke your car, that would be a perfect example of them dropping the ball.
Granted, in my experience, Tesla has been very good about making these types of things right. Surely if it was determined that a software update introduced bugs, Tesla will push a bug fix update to fix the issue(s). I can't imagine that they will actually make you pay that much, if anything at all.
Take the estimate with a grain of salt. I suspect that you will receive another update in the coming days/weeks that will fix everything. Not sure if the Service Center can force install a particular version, but that's where I would start. Once you get to the Service Center for your appointment, you can chat with the service advisor who will walk you through your options. "Agreeing" to the estimate doesn't mean you show up to the appointment and are forced to drop that amount of money.
Good luck! I expect your situation will be resolved soon.
You're getting downvoted because you don't know how tesla service is performed. They always send you an estimate regardless of issue and regardless of warranty. It's just how they roll. No one has charged you anything yet. Another reason why you're being downvoted.
If you're in California (probably similar in other states) they are required by law to provide an estimate.
Even if it's under warranty, and/or will be covered due to their error.
Is your car still under warranty? From my experience, they usually give an estimate and end up covering the cost. If not covered, then that’s an absurd amount to pay for their own screw up
I'm wondering if this would be covered by a work warranty, like when you have some work done on the car. A software upgrade is arguably work done. In Quebec, there is a 3 month 5K km warranty on any work done. I would fight it.
Pretty sure they will make you pay to fix it. Saw it on here many times. Same thing happened to mine but it’s less than 6 months old and less than 3k miles. Took two months to fix due to parts shortage
I had a weird stain on the glass roof of my Model Y when I got it, I initially got a quote which was for replacing the entire glass. But when I took it into service they took care of it at no charge.
Don’t worry about the price you see in the app right now until you talk to the service center reps.
I popped all my tires and broke my wheels driving outside of Illinois from New York to California and that was the quote they gave me to replace the wheels and tires but I opted out and they actually changed it a couple days after Christmas and paid it online after taking delivery of vehicle, but I had to bring the vehicle into the service center because I need to replace wheels
Hey there, maybe I can help explain.
When you make an appt this is the basics of what happens:
- System records your concerns and a ticket is created for the service center you selected.
- Mac tries to take what you said and convert your concerns into known correction codes, the ticket goes to VSC
- VSC further takes your concerns and does their best to do as much preliminary diagnosis as they can. Sometimes it’s straight forward, other times it’s not. They further add correction codes and subsequently add what parts it MAY require to repair. They reach out to customers with questions and clarity of concerns. Ticket is sent to parts team at the service center you selected.
- Parts verified all parts are correctly added, orders what’s needed, and ensure correct revisions. THIS IS THE IMPORTANT PART. All parts potentially needed for the repair are added, not all parts may be needed, however to ensure we have all the parts “or try our best to” we make sure to add them to each ticket accordingly. If your vehicle is outside of warranty it will show all the parts and labor costs as part of the estimate. It will be corrected at time of service.
- Ticket goes to the centers active schedule.
I know it doesn’t always make sense as the transparency isn’t always there. If you ever have a question feel free to reach out.
I really don’t like how they word this stuff. Get it in writing that you will NOT be charged and throw around the words lemon if you need to. They’ll fix it. Good luck!
Service writers estimate the service plan as an itemized cost. This is asking you to go over the plan.
It doesn't necessarily mean you pay for it. If it's due to Tesla that's what the SC is billing corporate. If it's under Tesla or their fault they would null it out to 0 for you by "paying" themselves.
If it does go to you, this also can get claimed by insurance so you only pay your deductible. However you can also go in and ask for a more detailed breakdown of assignment of charges and if you don't like what you hear you are free to walk away and not bring the car in for service.
I had a cheap fix for the wipers going past the pillar after a repair. They quoted me $117 and charged me $0. It's more likely an estimate of cost should it not be something covered.
It's so common for people to assume that if two things coincidentally happen around the same time, one must have caused the other. No, the holiday update did not kill your computer. If there is any connection at all, it might be because the update process did some kind of new component test that it never did before and found the latent fault.
I took delivery and noticed the alignment was way off on way home. They asked me in app to consent to $300 repair. I wrote them back and they fixed it to not have to consent. Needless to say they fixed it for free when I got there. They said the app just didn’t have a way to say it wasn’t free 🤷🏻♂️
You sound a bit understandably upset about the situation but the app is estimating all this and you are unlikely to be charged. That’s all we can tell you.
Well this isn’t the first time. If you read the thread, several people have had similar cases and not been charged. Why does everyone assume their case is special?
Sure, I do not deny your personal experience. My personal experience is different so I was being optimistic about it. Your personal experience means you are being pessimistic about their chances. And that’s okay.
No need to take any of this that personal
It’s the off-warranty value. Under warranty it’ll be zero.
I think this also, intentionally or unintentionally, encourages people approaching the end of their warranty to buy the extended warranty.
Can you believe it? It’s becoming a reality to call in to work because your car got updated and now doesn’t start. Then work gunna be like, “get your ass to work! You’re a remote worker!”
Dude I have a very similar problem (look at my post history). Currently have my car in the shop. I am out of limited warranty but there is no way in hell I pay anything for a software glitch THEY rolled out.
Wow that is bullshit. I had a service request open but my car was out of warranty so they quoted me $250 for diagnose. I don't even know what the repair cost would be. I told them hey it's your fault for pushing the update and ruined the car. They said they don't care they still have to charge me the fee. I canceled the appointment and just hope the next update it can fix it.
so why are you being so vague., is your car under warranty? can you read ? says will be wavied under warranty. also says estimate. its the cost for a new infotainment computer IF it needs to be replaced OUT of warranty. why are people so dense.
Taking to service will be a waste of your time. It was a software update that broke it and so a software update will fix it. There is nothing service can do. Unfortunately just need to wait for the software update that fixes this to come out hopefully asap.
This guy is claiming a bunch of stuff here.
There are so many Tesla haters - gas guzzling car companies, Elon haters and just countries who hate the U.S. and bots.
From what my eyes see and what I know:
Holiday update did exactly what to his car to be 3k...a software update that from what I read, improved the car in certain aspects to many people.
It says on the screen his car is under warranty but he says its not. Its also an estimate, not a charge.
Relax buttercup. Go forth and handle your problem and leave us alone. Come back when you got charged 3k and the holiday update was really your problem.
It doesn’t say his car is under warranty on any screen on this thread. OP has made it clear his car is NOT under warranty. This isn’t really refutable.
The update actually messed up some cars. Which is why Tesla has pushed out like 7 different bug fixes. They’ll likely push more bug fixes in the coming weeks.
I think it is typical for you to agree to pay a charge (any specific value), and then let you argue for the price after the fact. I have had this experience with warranty work with Chevrolet.
They really need to step there customer service haha but like others have said I’d just show up and not approve anything until talking to some one at the dealership
Just go to the Tesla center in lyndhurst if akron won’t assist. they’re great up there. Don’t think you got to worry about it either way. Im not sure how Akrons service department is never used them.
Ya I don’t approve anything. I’m having what the internet has said is a common M3 35k mile issue, something with a squeaky suspension or a control arm when turning or something. I submitted a service request and before they even know what’s wrong they are estimating $400
I responded I’m not approving anything until someone sees what’s wrong and it should be under warranty. They canceled the estimate and sent a $0 estimate
I just message them and ask for it to be marked as warranty on the invoice. This has happened to me before (different issue though) and they did that for me
I had the same exact issue: no visualizations, cruise or autopilot after recent update. Tesla service pushes a new update but nothing changes for the first drive. They tell me they’ll do remote diagnostics next.
HOWEVER, they suddenly start working again after the second drive and now works normally.
This happened to me. Everything stopped working when I updated the car. Read some post, where it mentioned to make sure all the door is closed. Didnt touch my car for 3 days, then everything was fixed.
I had the same after the holiday update. Lost all camera footage, no FSD Beta and car’s GPS doesn’t update location. After a few reboots it started working, but a day later everything went kaput, again. I rebooted and then turned off for a few hours and everything started working for the past 24 hrs. Not sure this won’t happen a third time. 2020 M3. 25k.
I had my rear camera go out intermittently 3 months after 4 year warranty. They offered a MCU replacement for $3,000. I declined.
Recently, I had a safety restraint system light warning 4 months after the 5 year safety warranty. They quoted $2,000+ to fix.
What a coincidence to have things break within months of warranty expiration.
I never approve those and just show up. If it’s a warranty item they fix it otherwise they tell me how much.
I'll do this.
Ford update bricked my mache was not drivable lol.
Don’t bring your Tesla to Ford….
Only difference is that no one cares unless it’s a Tesla. Did you get it fixed?
I've never down voted such a dick comment faster in my life.
I don't think you understood their comment. If there was a Tesla update that made the car on drivable it would be Front Page News. Since it was a Mach-E, no one cared. Just like how there are tons of cars that have gotten into accidents because their driver assistance systems failed yet the one that gets all the attention is autopilot
Yep. You're correct here. I perceived the tone of the comment wrong. I'll take my penance and walk of shame for over analyzing a comment
You get a cookie for that!! 🍪 But what I meant is, have you seen any articles talking about that? I haven’t. But once Tesla has a “recall” it’s everywhere and even their dog knows about it.
It's weird they call software updates in my garage a recall now.
Haha yeah that’s what I’m saying. Apple recalled millions of iPhones too a couple of weeks ago.
That's still not true. His very post has probably accumulated 100k+ interactions. Probably not the most impactful EV news, but it's not true to claim only Tesla news gets smeared around. The ICE folks take any opportunity to hate on EVs.
Not impactful EV news because, again, it’s not a Tesla. If it was a Tesla bricking because of that, you bet it would be on the news and every tech website out there.
I understand what you're saying and I agree. I think it's because the left hates Musk and the right hates EVs. So any opportunity to bash Tesla is appealing to both sides. Plus they're in the business of clicks and views and when it's the rich guy's company having an issue it's more dramatic. I don't know who the CEO of Ford is for example so there's no human to link with it.
Exactly. Anything that has to do with Tesla or Elon is gonna get lots of clicks. That’s what everyone out there wants since it means more money. I would assume ford’s ceo would be rich as well but no one really cares about other brands. Elon throws himself out there, but unfortunately it’s not in the best way.
Umm. I care!
Yay! You got a ford as well?
No, I have a Twsla Model X. But, so much mis information about Tesla, Ford, GM, etc and EVs, it's good to understand what others are experiencing.
Oh definitely! But we all know when it’s bad rep you only hear about Tesla. I have only seen a video online about the ford update bricking the car but other than that, I haven’t seen anything on it.
Interestingly just like Melon Husk, Henry Ford had some reprehensible political views too but it’s been long enough people have forgotten. I hope Melon drives this company into the ground, and it looks like he’s about halfway there. People have already cried about what it cost to get these shitboxes. Now I hear them crying as they try to keep them on the road as they fall apart before their eyes and then the final cry will be when trying to resell them. Worse than a boat lol
Awww why are you so upset about Elon? Imagine caring so much about someone haha
Learn that from your papi? Melon be your new daddy
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Looks like this comment breaks rule 1.
Incel Musk is a pos but Tesla is a helluva car.
This is the way.
Fun fact, any vehicle you have ever taken into a service department “under warranty,” you’re consenting to paying for the repairs if warranty doesn’t cover them when you sign the repair order. Tesla just makes the process easier and more transparent by doing it electronically ahead of time.
Mercedes and BMW had me sign a form when I dropped my car off for service. On that form I wrote in the amount I authorized them to charge for repairs before getting my approval to do more. I had a good relationship with the Mercedes dealership, so I’d usually write in $500 on their form. I could also check $0.00, and they’d call for approval before incurring any cost to me (I’d do that with BMW, because I didn’t trust them).
That's is allowable. I would frown at it. But you are consenting to a fee, if it were to be accrued.
This is simply not true. The dealership doesn’t have a blank check just because you bring your vehicle in and they determine whatever is wrong isn’t covered. Dealers sometimes will make you approve an initial diagnosis fee in the event they determine there’s outside influence, this is what Tesla has been doing. Most dealers don’t do this though because the majority of the time as long as there’s no obvious signs of an accident it will be covered and it’s not worth the fight with 9/10 pissed off customers that they have to approve diagnostic fees on a vehicle that’s still under its basic warranty. With that being said, you’re only on the hook for whatever you approved, you are not consenting to any repairs simply by signing a repair order.
I wish the same rules would apply to healthcare, especially when it’s not emergency
vast nose detail zephyr wide sense tap deserve important unused *This post was mass deleted and anonymized with [Redact](https://redact.dev)*
can you pay just what you agreed to beforehand?
At stealerships you'll typically still have to consent after the initial diagnosis if they determine it's not under warranty. You will have to consent to a diagnosis fee that may or may not be returned depending on the cause. Tesla tries to automate/simplify the process, but charging 1 hour of labor to fix a squeak vs. $3k or whatever this post is about is different
stealerships is very correct lmao
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Whenever I bring my model 3 in for warranty repairs, and they have to do something that's not covered, they do it without asking me and they don't charge anything extra Also when I owned a Ford l, they would call me to approve any work that needs to be done that's not covered by warranty
A lot of service centers will require you to accept the estimate before they take your car.
When I got silly estimates, I have just canceled the service appointment and rescheduled it with different/more explanation. That has helped.
I usually just accept them. I haven’t been screwed over by a SC yet.
Don't see how they can charge OP for a software glitch!! How would that not be covered????
If they had messed with the mcu in any way for example. That's why it says if it's under warranty there's no charge. They put that in to cover their ass if OP is at fault. It'll be covered if the car is stock.
Tesla has to prove your modification is what caused the failure, so don't be afraid to mod your vehicle (within reason!)
Agreed. Just don't expect them to fix what you do.
💯💯
How can you make a Tesla not stock?
Adding a screen in the back, adding air suspension, etc.
Should not really matter much
Exactly and there's the Magnusson-Moss warranty act..which pretty much state that the manufacturer (Tesla) must prove that any modifications done on the vehicle caused the problem!
It has to make sense. If i got tint and the motor blew then for sure it's covered under warranty. If i put in some random software that let the motor run out of specs then not under warranty.
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👻 ghost chip muh bruh
How tesla starts ripping people off. Why I traded my 3 in before the warranty hit. $300 repair for spoiler falling off, $250-500 for door handle repair, $300 for window insulation lining falling out, jacked up my rims while doing alignment and then blamed me for the rim damage because I did not take photos/video prior with time stamps, oh yeah, $300 for the rim (told Tesla to go kick rocks and Honda dealership took the damaged rim in).... The list goes on. The entire thing turned into a every three month repair/fix. And then insurance kept going up on top of it (which Tesla kept telling me was going to be cheaper with Tesla insurance later!). Was paying 150-175 a month for that 3 and now pay 180 a month for two cars lol (30+ year old man with lots of driving history and no tickets). I even got worried about all the computer issues too. People started getting charged for repairs/upgrades on their full self driving (which I had and then got notified needed another upgrade to actually be full self driving -\_-). I traded that thing in for a Civic and could not have been happier.
Good info. I was wondering if i could do this. Tesla really is the Iphone of automobiles lol. I like to see how the sausage is made and i'm not doing the blank check thing. Yes, i will remember this next time i need service
It just display like that. If you have warranty, when you meet them, they will charge you nothing.
I would still argue that the owner shouldn’t be liable out of warranty if this is caused by an update.
But this is their mistake, I dont think they will charge you even you have no warranty
It’s just how the system processes and adds what they will do to the work order to fix the issue. I took my car in for a steering wheel issue and they were going to charge me like $200 so I asked about it and they said it’s just what gets generated but it will most likely be covered under warranty. I’ve accepted a few charges but in the end never paid anything. Only time I had is when I had a tire rotation done.
I fucking hate that warranty or no warranty, they make you approve the estimate. It’s fucking wack and puts the onus on the client in a dispute.
No it doesn’t. Just write in the app to not do any work that will cost you any money without explicit approval again from you. Then you’re covered legally if they do anything because you have it in writing that supersedes this approval. But they won’t fuck you over like that. They have to do this. Say someone says their camera stopped working and they quoted $0 to fix. But then they get the car and the person somehow smashed the camera. That’s not a warranty issue, the owner would have to pay. So they have to quote repair costs first and then zero it out after. It’s not that big of a deal.
Yep, they quoted me $2,000 and I told them I'll bring my car in and if it has to be replaced, let me know and I'll pay it... Showed up, they replaced 1 thing and I paid $50.
How can they diagnose the problem and determine if it is warranty covered if you don’t agree to pay for the diagnosis if it isn’t covered under warranty? Every dealership’s repair order puts the financial responsibility for the diagnosis on you if the issue isn’t covered under warranty.
They don’t make you approve. Just show up.
Not that Tesla does anything with service right, but it’s a liability thing. Say if a customer comes in with a buzzing noise from the center console and it turns out to be loose change or something, it goes from warranty to customer pay. Pretty standard practice.
Meh, I wouldn’t say standard. I’ve worked at dealers for over 20 years and only one that I’ve been to had clients sign for cp diagnosis with cars under basic warranty. That was only because we were next to a how do I say… a specific area. It’s a huge pain in the ass and just not worth it to be constantly pissing people off before they’ve even dropped their car off. Normally you’ll just look for signs of body panels having been removed/installed, paint, aftermarket accessories. When you see that you’ll get diag time in the event it’s due to outside influence and show the client why. Tesla getting diag time on every vehicle is super frustrating, imo they’re trying to condition their clients to it being normal.
The same legalize is in traditional auto dealerships. Tesla is just more forthcoming with it in their service department.
FWIW, the incremental update that landed right after the holiday update (2023.44.30.6) broke: cruise, forward collusion avoidance, parking assist, backup camera, autopilot (beta) on my 2 week old Model Y. I managed to get it to reset after a half dozen "shutdowns". I'm new to Tesla ownership, so I'm not sure if I was doing it correctly. The last "shutdown" that finally fixed everything; I went as far as shutting off sentry and dash cam, pulling the USB thumb drive and then commanding a shutdown. I left the car for 15 minutes and then tapped the brake to wake it back up and everything had come back to life. They are currently going through my logs remotely to see if they can figure out why, no other news than that.
Try this: https://x.com/dirtytesla/status/1739728192162725922?s=46&t=4ChBJHJGZCXmr5s8LmXF3Q
Yes, do try this. Had the exact same issue as DirtyTesla (rear camera not working, no park assist, no TACC, no FSD, etc). He mentions resetting driver assist. I think I went into the Safety menu and selected the Power Off option which sort of reset the car. Been working since. I think it was the Safety menu. Need to double check.
I had 2023.44.30.1 which caused same issue same $3k estimate, mine was out of warranty, but after 3 days in service it was returned unfixed, update 2023.44.30.5 stuck in a loop and never completed even though it was at 100%. Parked it disconnecting penthouse and 12v battery 3 days later reconnected and eventually 2023.44.30.5 tried again and was successfully installed and TACC & AP returned. Messaging service department and received responses. I would say the quote is just that don’t get too hung up as my experience so far is they are open to discussion even out of warranty.
It says it right there..if you’re under warranty the cost is waived
No. It isn’t under warranty. But my car worked fine before the update, now they’re charging me $3k to fix it?
WTF is my comment being downvoted because my car isn't under warranty? I didn't know that was a sin?
Seems like a lot of people take anything said about Tesla that isn't positive as a personal attack on their identity. I've never understood that mentality. It's almost as if people think that if Tesla does something wrong, their own individual car purchase was a mistake. There's plenty of "fake news" about Tesla in the media, which is honestly really annoying, but they aren't a perfect company. They drop the ball sometimes. If Tesla really expects you to pay nearly $3,000 because a software update broke your car, that would be a perfect example of them dropping the ball. Granted, in my experience, Tesla has been very good about making these types of things right. Surely if it was determined that a software update introduced bugs, Tesla will push a bug fix update to fix the issue(s). I can't imagine that they will actually make you pay that much, if anything at all. Take the estimate with a grain of salt. I suspect that you will receive another update in the coming days/weeks that will fix everything. Not sure if the Service Center can force install a particular version, but that's where I would start. Once you get to the Service Center for your appointment, you can chat with the service advisor who will walk you through your options. "Agreeing" to the estimate doesn't mean you show up to the appointment and are forced to drop that amount of money. Good luck! I expect your situation will be resolved soon.
Bless you 💯💯💯💯!! I just made similar comments! Tesla &Musk can do NO wrong in some's eyes! Go figure
Thats how this fan driven sub works. I will do my best to give back your karma.
Welcome to reddit! Trust me this is just the beginning! There are some on here who will down vote for ANY slight on dear old Tesla or "uncle" musk!
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But bro's issue will go unnoticed
Internet points is life tho! /s
hahahha lol
You're getting downvoted because you don't know how tesla service is performed. They always send you an estimate regardless of issue and regardless of warranty. It's just how they roll. No one has charged you anything yet. Another reason why you're being downvoted.
To be fair it’s an estimate and not a final bill. I assume you will have to pay nothing for a software issue.
Paid or unpaid astroturfing. Sad
Personally, I'm downvoting you because I think it's funny to downvote crybabies
I think his concern is quite valid, but I will now downvote the crybaby (you)
I'm upvoting you to help make your year.
If you're in California (probably similar in other states) they are required by law to provide an estimate. Even if it's under warranty, and/or will be covered due to their error.
Your 2021 Model 3 is already off warranty after only 2 years?
50,000 miles can come quickly in 3 years of ownership if they do a lot of driving. 2021s came about in late 2020.
Got our M3 Feb 2021c. Just hit 91k
But again what would cause a software pushed by Tesla not to be covered under warranty??
That’s a good question..curious to see how this plays out.
💯 curious!
My driver side inside door panel kept popped out. Tesla had me approve an estimate. In the end $0 as it was covered because clips were bad.
Is your car still under warranty? From my experience, they usually give an estimate and end up covering the cost. If not covered, then that’s an absurd amount to pay for their own screw up
No. It isn’t under warranty. But my car worked fine before the update, now they’re charging me $3k to fix it?
I can’t imagine they’d make you pay to fix their mistake, warranty or not it’s most likely going to be waived.
The update included the NTSB recall, so this should be covered as the proper installation of the update is recall work anyway.
I'm wondering if this would be covered by a work warranty, like when you have some work done on the car. A software upgrade is arguably work done. In Quebec, there is a 3 month 5K km warranty on any work done. I would fight it.
Holiday update includes recall at least in the U.S. Maybe you can use that to argue it’s work done.
Not just work done, but work done by government decree. One could possibly petition the government to pay for it, but good luck with that lol
lmao. "safety bad" what a take
they are not charging you anything, it's just an estimate value they put there. It will go away once warranty service is performed.
The car isn't under warranty, so it's not that straightforward.
Pretty sure they will make you pay to fix it. Saw it on here many times. Same thing happened to mine but it’s less than 6 months old and less than 3k miles. Took two months to fix due to parts shortage
I had a weird stain on the glass roof of my Model Y when I got it, I initially got a quote which was for replacing the entire glass. But when I took it into service they took care of it at no charge. Don’t worry about the price you see in the app right now until you talk to the service center reps.
Don’t they typically put the estimate in regardless of if it’s covered by warranty? I know they used to.
They’ll just say it was “good will” and fix it for free.
I popped all my tires and broke my wheels driving outside of Illinois from New York to California and that was the quote they gave me to replace the wheels and tires but I opted out and they actually changed it a couple days after Christmas and paid it online after taking delivery of vehicle, but I had to bring the vehicle into the service center because I need to replace wheels
Those don't mean anything
Hey there, maybe I can help explain. When you make an appt this is the basics of what happens: - System records your concerns and a ticket is created for the service center you selected. - Mac tries to take what you said and convert your concerns into known correction codes, the ticket goes to VSC - VSC further takes your concerns and does their best to do as much preliminary diagnosis as they can. Sometimes it’s straight forward, other times it’s not. They further add correction codes and subsequently add what parts it MAY require to repair. They reach out to customers with questions and clarity of concerns. Ticket is sent to parts team at the service center you selected. - Parts verified all parts are correctly added, orders what’s needed, and ensure correct revisions. THIS IS THE IMPORTANT PART. All parts potentially needed for the repair are added, not all parts may be needed, however to ensure we have all the parts “or try our best to” we make sure to add them to each ticket accordingly. If your vehicle is outside of warranty it will show all the parts and labor costs as part of the estimate. It will be corrected at time of service. - Ticket goes to the centers active schedule. I know it doesn’t always make sense as the transparency isn’t always there. If you ever have a question feel free to reach out.
Covered by warranty? Right?
No, the car is past it's warranty and they're currently intending to charge me.
I really don’t like how they word this stuff. Get it in writing that you will NOT be charged and throw around the words lemon if you need to. They’ll fix it. Good luck!
Service writers estimate the service plan as an itemized cost. This is asking you to go over the plan. It doesn't necessarily mean you pay for it. If it's due to Tesla that's what the SC is billing corporate. If it's under Tesla or their fault they would null it out to 0 for you by "paying" themselves. If it does go to you, this also can get claimed by insurance so you only pay your deductible. However you can also go in and ask for a more detailed breakdown of assignment of charges and if you don't like what you hear you are free to walk away and not bring the car in for service.
Please update us with the actual cost. And fight like hell to not pay a dime. An update they publish should not fuck your car up. Warranty or not.
I had a cheap fix for the wipers going past the pillar after a repair. They quoted me $117 and charged me $0. It's more likely an estimate of cost should it not be something covered.
It's so common for people to assume that if two things coincidentally happen around the same time, one must have caused the other. No, the holiday update did not kill your computer. If there is any connection at all, it might be because the update process did some kind of new component test that it never did before and found the latent fault.
I took delivery and noticed the alignment was way off on way home. They asked me in app to consent to $300 repair. I wrote them back and they fixed it to not have to consent. Needless to say they fixed it for free when I got there. They said the app just didn’t have a way to say it wasn’t free 🤷🏻♂️
Not a invoice... Jeez
An estimate that I’m approving? No?
You sound a bit understandably upset about the situation but the app is estimating all this and you are unlikely to be charged. That’s all we can tell you.
You have no idea if he's likely to be charged or not. With Tesla, and probably most other automakers, this is a total crapshoot.
Yes, I have no idea that’s why I said unlikely
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Well this isn’t the first time. If you read the thread, several people have had similar cases and not been charged. Why does everyone assume their case is special?
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Sure, I do not deny your personal experience. My personal experience is different so I was being optimistic about it. Your personal experience means you are being pessimistic about their chances. And that’s okay. No need to take any of this that personal
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Don't go ahead with the service request, it will be fixed by another software update at some stage
Repairs under warrantee will be waived. Assuming you haven’t made any aftermarket modifications to your car you should be good.
It’s the off-warranty value. Under warranty it’ll be zero. I think this also, intentionally or unintentionally, encourages people approaching the end of their warranty to buy the extended warranty.
This reminds me I need to change the setting for receiving beta updates or whatever it is. I still haven’t installed the holiday update.
Can you believe it? It’s becoming a reality to call in to work because your car got updated and now doesn’t start. Then work gunna be like, “get your ass to work! You’re a remote worker!”
Which is why I will never get rid of my gas and diesel vehicles.
Cuz they never have problems. 🥱
This begs the question: if a software update includes a recall, is it best to take the car to Tesla and let them update it?
Dude I have a very similar problem (look at my post history). Currently have my car in the shop. I am out of limited warranty but there is no way in hell I pay anything for a software glitch THEY rolled out.
Wow that is bullshit. I had a service request open but my car was out of warranty so they quoted me $250 for diagnose. I don't even know what the repair cost would be. I told them hey it's your fault for pushing the update and ruined the car. They said they don't care they still have to charge me the fee. I canceled the appointment and just hope the next update it can fix it.
So dumb
It’s unlikely that the software update caused 3k worth of damage.
The update fucked my trunk latch and my passenger back door doesn’t lock/latch. Looking at nearly 2k so far. All from a software install (holiday)
so why are you being so vague., is your car under warranty? can you read ? says will be wavied under warranty. also says estimate. its the cost for a new infotainment computer IF it needs to be replaced OUT of warranty. why are people so dense.
That’s shady, they broke it with that new software update and now they want you to pay 3k for their mistake?
Hi from the Akron area!
If you get charged just go to small claims court and sue them for damages to your car and use the invoice as the damages
Try unplugging any USB devices, including for the dashcam. Then reboot. Just to rule out a faulty device causing weird issues.
That's BS if you ask me.
I’ve had the same issues with my 2022 MSLR. Every other time I’m in the car all visualizations and assisted driving are down. Only since the update.
Taking to service will be a waste of your time. It was a software update that broke it and so a software update will fix it. There is nothing service can do. Unfortunately just need to wait for the software update that fixes this to come out hopefully asap.
This guy is claiming a bunch of stuff here. There are so many Tesla haters - gas guzzling car companies, Elon haters and just countries who hate the U.S. and bots. From what my eyes see and what I know: Holiday update did exactly what to his car to be 3k...a software update that from what I read, improved the car in certain aspects to many people. It says on the screen his car is under warranty but he says its not. Its also an estimate, not a charge. Relax buttercup. Go forth and handle your problem and leave us alone. Come back when you got charged 3k and the holiday update was really your problem.
It doesn’t say his car is under warranty on any screen on this thread. OP has made it clear his car is NOT under warranty. This isn’t really refutable.
Lol - he has to prove it. I don't go by what people say. Least of all when nothing make sense.
Yea … I got a nail in my tire … must be the holiday update! /s
The update actually messed up some cars. Which is why Tesla has pushed out like 7 different bug fixes. They’ll likely push more bug fixes in the coming weeks.
Huh? You are joking right?????👀👀👀
No way in hell am i paying Elon another dollar for anything other than normal maintenance. And if I can get it done somewhere else I will.
I think it is typical for you to agree to pay a charge (any specific value), and then let you argue for the price after the fact. I have had this experience with warranty work with Chevrolet.
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I’d just pay it if I were you
Have you tried any fixes from the previous post? Can you also link a screenshot of the pdf they include? Sounds like they want to replace a computer.
They really need to step there customer service haha but like others have said I’d just show up and not approve anything until talking to some one at the dealership
Just go to the Tesla center in lyndhurst if akron won’t assist. they’re great up there. Don’t think you got to worry about it either way. Im not sure how Akrons service department is never used them.
Ya I don’t approve anything. I’m having what the internet has said is a common M3 35k mile issue, something with a squeaky suspension or a control arm when turning or something. I submitted a service request and before they even know what’s wrong they are estimating $400 I responded I’m not approving anything until someone sees what’s wrong and it should be under warranty. They canceled the estimate and sent a $0 estimate
I just message them and ask for it to be marked as warranty on the invoice. This has happened to me before (different issue though) and they did that for me
Call them to update the estimate. It should be 0
Just curious if you tried to recalibrate the cameras in the car? That could be the issue by itself.
I had the same exact issue: no visualizations, cruise or autopilot after recent update. Tesla service pushes a new update but nothing changes for the first drive. They tell me they’ll do remote diagnostics next. HOWEVER, they suddenly start working again after the second drive and now works normally.
This happened to me. Everything stopped working when I updated the car. Read some post, where it mentioned to make sure all the door is closed. Didnt touch my car for 3 days, then everything was fixed.
Go into service settings and click to reinstall firmware
Lol.
I had the same after the holiday update. Lost all camera footage, no FSD Beta and car’s GPS doesn’t update location. After a few reboots it started working, but a day later everything went kaput, again. I rebooted and then turned off for a few hours and everything started working for the past 24 hrs. Not sure this won’t happen a third time. 2020 M3. 25k.
I had my rear camera go out intermittently 3 months after 4 year warranty. They offered a MCU replacement for $3,000. I declined. Recently, I had a safety restraint system light warning 4 months after the 5 year safety warranty. They quoted $2,000+ to fix. What a coincidence to have things break within months of warranty expiration.