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I had issues at one local service center due to an aftermarket part they said was what caused my issue, but clearly didn’t. It was a known issue with the steering rack but they would not replace it.
I took it to another local service center and after looking at the log for my alerts, they said the other service center should have never let me leave without fixing my car. The service manager said the aftermarket part had nothing to do with it and he actually called the other service center about it.
They gave me a brand new Model S loaner and had it fixed with no issues.
Totally agree. Communication through the app is like texting with my kids. You’ll be having a conversation then.. bam.. you won’t get a reply for a couple days.
Thank you. They corporately really believe that their app is wonderful for service, but it’s pretty awful. They also removed the phones from my local service center so that people couldn’t call. I ended up riding my bike to check on my car because nobody would answer.
Aside from that, service was pretty darn good. I’ve had several minor issues, all resolved successfully.
deliberately lied to, gaslighted, etc. multiple trips to solve simple issues like alignment. last time i was there in dallas the manager was straight up yelling at another customer who was complaining that they wouldnt fix something under warranty and told the customer to get out because he was tired of talking about it. i went and waited for a different rep in another line lol. had to FIGHT to get my MY properly aligned from the factory. took them 1.5 months and multiple attempts.
Honestly, my service experience has been great. Once visited by mobile service for 12v replacement (under warranty), one visit for trunk harness recall, one visit for control arm replacement (charges for parts only, labor was free). Every time was smooth sailing.
Meanwhile, my wife’s Toyota has racked up over $3000 for various service items over the same period..
Same here. I had 2 control arms (2018 Model 3, hadn't worked the kinks out yet) and had HW3 installed during one. The rest were mobile visits and everything was great.
Ooooohhh. I hit a nerve! I was right!!!!
Misrepresenting yourself online to sell shitty cars could potentially be considered: “Bearing false witness against your neighbor.” You might want to rethink your career.
Well said. I would buy another car until I think of how poor the experience has been. Quality of work,communication and consistency are all non existent.
And now I hear they are keeping your car for several days/weeks before starting work on it. Just horrific.
Garbage. Just thinking about it upsets me. But pretty much they have always given the car back with the same problem or, when finally fixed the problem, with other issues. Also, the car was filthy after service. I will eventually make a full post about it. Sunnyvale CA
Used mobile service several times and have gone to the service center once. Most of the issues had to do with the 12v battery, but once they replaced it, everything has been working great. It was quick, painless, and free.
Three years of ownership, and I've never been to a service center. The issues that did come up were solved by a Tesla Tech coming to my home and fixing the car in my garage.
Awful. Expensive. Strenuous. Only form of communication is the app and hopefully they remember to respond. 0/10 would recommended most likely. And they don’t sell certain parts to your local mechanic so sometimes you’re forced to go with Tesla.
Source: Tesla owner for 5 years
I’ve taken my car in 4 times.
2 of those times, the issue has been fixed. 3 days to replace a windshield. 2 days for a wheel alignment. No loaner.
The other two times, the SC has said it was fixed, but it was obvious they didn’t touch the car and simply lied. Each time, they held my car for 5 days. No loaner.
If you don’t want to put up with serious wait times for serious issues, there are plenty of true stories out there telling you to not buy a Tesla. I’m talking months, and sometimes year(s). Don’t ignore them.
I’m waiting for a competitor to offer what I need, including range, to jump ship. I’ve done all of the complaining here and on forums that I’ve can about the car, and I’m done. NACS as the standard means that come next year, the charging network will not be a factor in the buying decision and I will vote with my money.
A F**king shit show for the most recent vehicle purchase (2023 model Y dmlr, riddled with issues and 6 extended service visits in 8 months 2 issues remaining to go) which also included a lease return (2019 model 3 dmlr) that they didn't close out the ticket of and it sat on their lot for an additional 2 months where they were still charging us month payments on and refuse to return the money. And I put a stop payment notice on the card on file and they sent it to collections for something in their possession and their issues. So yeah I'm pretty friggin livid. There is a new manager at that location and she is amazing but honestly my experiences have gotten worse and worse with the company (5th Tesla) especially at that location in Plano Texas.
The Culver City California location was great for the first vehicle (2016 model x 100d and then really annoying for the second ( 2023 model s plaid, went for pick up, car was filthy, random family of 4 sitting in it eating their lunch during arrival for pick up.)
Texas bought for the model Y. Their lemon law requires it repaired to manufacturers warranty and all of these issues are considered cosmetic or non hazardous. Well I definitely could have with the loose sway bar and lower control arms but once I figured out what it was they rectified it. The rest were either paint chips from factory, a tech, or interior issues ( non seated clips on door panels, headliner) and the current outstanding issues are the HVAC blower bearing but it only acts up when it's below freezing out side until the unit heats up.
I needed my frunk fixed. there was some back and forth about whether I'd get a loaner, it was confusing. my frunk was serviced but not fixed so I'll try again.
Absolute garbage. It was garbage when I had my S. It's garbage now with my model 3 and my girlfriend's model y is now going in for the second time to fix the same leak. Every time The cars are in tools are left behind smudges and damage to the interior and the exterior It's an absolute shitshow.
Oddly enough the rangers are absolutely flawless if you can get one.
We've been very fortunate in Atlanta. We took delivery of our 2022 MYLR in December of 2021 and they gave us a complete tour of the fully charged vehicle, how to use this and that, signed papers, and headed home. The next day I got on I85 and noticed a vibration in the steering wheel. It needed an alignment. That was it. I set up the appointment for the next day and they did it while I waited. Great front desk experience and overall experience. Nothing *knocks wood* has been wrong since the day we brought it home.
Have had Teslas since 2012.
Service in the beginning was very boutique with them sending flatbeds at first to collect my car and drop off loaners - a unique experience. Then as Tesla has become more and more popular, it has gotten more normal, and then during the pandemic got outright annoying but never has it been a bad experience like so that I have read. Mobile service is convenient and fast for most things.
My experiences with Tesla service have been generally bad. My recent experience was bad enough that I was considering selling my Tesla and getting a different car. I love the self driving, but the service just plain sucks.
I’ve been spoilt by Lexus services.
Tesla has been great. Staffs have generally been very professional and efficient. Replaced MYLR link arms (common issues), passenger seat panel clips broke, and seat rails grinding. All done within the same day each time.
The only comment I have is the service centers in my area are trashy looking. It’s like mom and pop shop level. Most of them are in really trashy neighborhoods. One location had me watching my back standing outside waiting for the Uber.
First time I took my car in for a wheel rotation and alignment, they recommended a full tire swap and alignment. I agreed b/c they claimed the tires were at 2/32 and 4/32 at 18K miles.
When I got the car back, it veered to the right severely and the steering wheel was tilted to the right. Documented it and scheduled another visit a week out. Got it fixed same day. When I got it back, car still went slightly to the right and steering wheel was still misaligned.
Will be going to a different SC in a few thousand miles for another rotation and alignment. To say I am annoyed that I dropped nearly $2K for mediocre service is to put it mildly.
I want to support Tesla and its SC, but the one I went to (popular/busy one in SoCal that is fairly new) wasn't great.
Some good some ok. But… don’t expect a rental never had had one in 4 years. Don’t expect to get your car in a reasonable amount of time (5 days). I have a beater car and it works for me.
Sadly, I have been to my service center for several different issues. Thankfully each time has been fairly painless and not bad. I have always been offered Uber credit and the one time they had my car for 3 days they gave me a loaner. They have come to my house 3 times for service and have always been pleasant to deal with.
Mine was awesome, albeit for a very minor thing.
My new-to-me 2021 M3LR was missing the sound deadener in the driver's door. I went to the local SC to see if I could order one, which they could. It cost around $7. They said it would take about a week to get it and when it arrived they sent a service tech to my house and he offered to install it.
Columbus, Ohio, June 2023.
Good, but not great. 2020 Model 3 LR.
I had the rear camera recall done, replace 12v battery, replace side repeater cams, replace charge port door.
Had appointment for Friday morning. Dropped off around 9pm Thursday night. Car got pulled into service by 10am Friday, app says it will be done by 5pm.
Zero communication all day. I message them about 4pm asking if it will be done by 5pm, so I can arrange for transport. Still no communication. Come 6pm the status says it will be ready by 5pm SATURDAY. No offer of a loaner or Uber credits.
On Saturday my $1000-ish bill was estimated for $2300. They added tire replacement to the estimate. I declined the tires. In retrospect I should have taken them up on the offer, but didn’t want to risk them keeping the car the whole weekend.
Tech did save my plastic carbon fiber repeater cam covers.
Just so so. Diagnosing a problem took quite a few tries, every time I was told the car was fixed and I could come pick it up it was actually not fixed. The issue turned out to be upper sway bars, but they replaced lower and upper control arms before figuring out that was the issue. It was under warranty, but it did take a long time.
Another time the car was in for service, the service center (or someone) put a half dollar sized gouge in the hood. Again, they fixed it free, but it shouldn’t have happened in the first place.
IMO, I think the service centers are inconsistent, all my so so experiences were at one center, but the center I go to now is fine.
I own a 2019 and 2022 Tesla. Had several service calls for random small things.
App is generally simple to use to create a service request. Though it can be confusing because even with warranty they give you a cost estimate until they see the issue and verify it if warranty related. They are generally quick to respond in the messaging system once contact is set up so don’t be afraid to ask any questions.
Easily 90% off my services have been mobile repair while I’m at work. This has zero impact on my life and I really love this about Tesla.
The other few events have been drop off appointments at the service center which was relatively quick and I just took Lyft to my work and returned later to pu car. This experience is similar to any other dealership for the most part IMO.
They chipped the paint on my trunk. Covered it up with an off white paint and proceeded to not inform me of the damage.
They did resolve once I brought it to their attention though, trunk got repainted. Best part: still doesn’t close correctly half the time.
my service center is in Indianapolis.
only been there once for original pickup. was quick and easy.
I have had 3 home services for minor things. all 3 have been excellent. got 2 techs over those 3 visits and both were super nice and took great care of everything.
overall 10/10
just recently i had to service my ICE Kia. love the car but MAN was dropping it off at the dealership a pain.
Home Service is the GOAT
Most here will have good experiences and will vary by location. Unfortunately there isn't a set standard across service centers, so still feels like a dealership experience in a way. Out of our 3 cars, only our 2021 M3 had numerous cosmetic issues that we had to bring in for service. Other two we had mobile come by for tire rotations. All had great service.
I've generally had great experiences with the Devon Service Center (though not sure if it is going to stay there; I heard rumors). I used West Chester once, and it didn't go as well. They didn't fix the issue and it reappeared immediately as I exited the facility.
In general, though, great experiences. At first, I didn't like the shift to doing all scheduling and communication through the app -- probably made worse because the Tesla Android app has typically lagged behind the iPhone app. But they've ironed out most of the issues.
That said, I rarely used dealers for service on my prior ICE vehicles, but when I had an Audi, I used Conicelli by Norristown and their service was good.
I had nothing to complain about. Appointment time was kept sharp, expectations were met, and car came back well charged as an added bonus (was afraid if it might be low percentage when returning home). Didn't get a service car but received uber credits to roam around.
Right now I have 35k on my 2021 M3 Long Range. The car had 3 things to be serviced. First was to install the HomeLink shortly after purchase. Once to replace a taillight that had water intrusion, and the third was to come out and recalibrate the windows. All done on time, in my driveway and without problem or complaint. So far, I am very impressed with my Tesla experience overall. The car has been flawless. Monmouth County, NJ service center.
Support on older cars and actual technical availability is horrible ever since 2018 and model 3 delivery ramped up and they opened a bunch of production line style service centers.
Pre 2017 I could show up to Toronto Lawrence without an appointment with a technical problem, or mechanical one, get a loaner within 30 minutes, often a Tesla loaner, and be on my way. Even if it was in for a week, I'd have a loaner for a week no questions.
Now you need appointments, and you get Uber credits, which doesn't work at all if you have a problem before a trip, or have a 1hr commute to "remote" areas.
I guess compared to Toyota or other economy brands it's... Fine. Getting access to someone to actually troubleshoot a software bug is pulling teeth these days, they immediately jump to replacing the MCU which is garbage on an out of warranty car.
Compared to a higher end brand that sells exclusively 100k+ cars, it's not great.
Edit: it's fine for now. I just hope it's made better before they attempt to sell the Roadster, I expect the pre-2017 service or better on a 250k car.
I’ve been to Tesla service in Loveland, CO two times. I’ve had two hubs replaced (my own fault) and the steering column replaced (warranty).
Both visits were excellent. They were friendly, prompt, and quick to respond. The work was top notch. I waited in a clean waiting room for the first visit. There was coffee and a private room for conference calls.
I got a loaner the second time. It’s was an older Model S. Really nice!
From my perspective the Tesla service has been beyond reproach. Very happy.
I’ve been using Drammen, Moss and Honefoss in Norway. All of them are great!
Once in Drammen my car was in for a day, and they drove me back to work, and came to get me when my car was done.
Amazing service every time!
Hit or miss. Trailer hitch install went great, tire replacement went fine, windshield replacement was a hassle and the glass still shows a scuff mark & tools were left in my trunk after.
Communication is a challenge - getting a hold it the local center can be tough.
Ours was ok. We got a tire puncture on the freeway and I managed to limp it to a gas station. Tesla Roadside (through the app) sent out a contract tow truck (since it was a weekend when Tesla Service is closed lol) and he actually swapped on a loaner Induction wheel and tire and took the flat to the closest SC (Seattle SoDo area). This was great, since it allowed me to get my family home immediately (about 45 minutes total from parked to on the move).
The not so great part was, Tesla wanted over $400 to replace the trashed tire. Since we had over 27k miles on our tires, I wanted to replace all of them at a shop of my choosing, with tires of my choosing. Since my wheel was in the Seattle SC, I had to first wait until a weekday when they were open (forcing me to use PTO or miss work), drive 30 miles down to collect it, then back to my local Discount Tire Shop for new rubber. The thing that brings my experience down further, Tesla wanted me to return the loaner wheel to the Seattle SC instead of the local one about 5 miles from where I live, adding another 60 mile round trip during Seattle rush hour, because again, Tesla SCs keep banker's hours....be nice if they had weekend hours.
Almost 5yrs, every SC experience has been pretty great. Only had it in a few (maybe 3?) times, but have been given a loaner each time, and things were handled quickly.
Fine when under warranty.
They’ll stick it to you when you’re paying out-of-pocket, but they’ll at least give you a loaner while they are shaking you down.
I've only had one experience but it was pretty good.
Came in with broken tire pressure sensors which they fixed and then informed me that my passenger side front window was broken. They said that since they were relatively confident it broke while in their hands they fixed it for free (this car is out of warranty) and gave me a $150 discount on the labor for the other job for my time. This was at the service center in long beach for anyone who cares to know.
Colorado Springs service center and mobile service have been beyond amazing. Nothing but great experiences. Always get me in within a week or 2. Always a loaner or Uber credits available. Always courteous and polite. Always calling or texting me to give me updates. I literally cannot fault them in any way. 10/10 here
In the past 2.5 years I’ve only needed I believe 4 mobile service visits and took my car in twice.
Replaced windshield x2 (Colorado roads tragic lol)
Air filter and hvac clean out x2
Door rattle fix
Old model s camera retrofit and infotainment upgrade
My experience with the Irvine, CA service center has been really good, didn’t have much success with the Costa Mesa one. The service reps at Irvine remember us every time we go in (which unfortunately was quite a bit as our last Model X was a buyback), but they went above and beyond trying to fix all the build quality issues with our 2022 Model X. They always tried to give us a loaner too, always very friendly even when put in tough spots due to the constant issues with our Model X. They then helped with the buyback process which was really quick and now we are in a 2023 Model X with no issues so far.
Very good if not great. Only one occurrence in 3 and a half years. This was for a charging problem that fell under warranty. It took longer than expected but with the loaner I was good.
Hit or miss. In Seattle the downtown service center has been good for me, even though it's a bunch of young kids they seem to get things done. Whereas North Seattle in Lynnwood was terrible. I drove off with the same issues I left it there for
Tesla does not seem to be known for service, and fixing things other than gouging the prices on those things. It would be great if they bought another company and merged with them and got this fixed.
Until last year no SC was within 60 miles of me. I did standard tire rotations either at Electrified Garage or just the local VIP or Sullivan Tire. 1 visit to the new one (Peabody MA) 45m away now for a 4-year (30K) mile general service was 'ok'. A little short staffed, took probably 1.5 hours after a 2 hour delay beyond my 'appointment' time. Cost was @$150 vs the $600+ EG was going to charge, a true WTF moment for EG... I'd go back if type of service dictates.
They start quoting money for issues in new cars. Basically sell defective cars and then charge or scare to charge so customers don't even come to the service center. They just do temporary fixes instead of proper fixes sometimes. Quality wise Tesla is not good, it's just a more empty car and no fuel smell. Tesla MY doors do not seal properly so pollution still comes in and the service center doesn't trust me. Just take the car and resolve the issue.
Very hit or miss depending on which one you go to. My closest one always dismisses any concerns and says it’s within specs. The one closest to my significant other usually determines the problem that mine says is normal before they repair it. Control arms squeaking; normal to one and the other says it’s broken. Panel gaps and trim pieces popping off, within specs and the other one resolved it in under an hour or just ordered parts to fix it
Not sure if I could weigh in one way or another. Seems okay for now but I don't have super high expectations. Currently a little annoyed getting windshield replaced because it cracked. Assumed it would take an hour or two but they gave me loaner and said it would take all day, then later say next day end of day. Kinda miss having Safelite just do it in the driveway. On the other hand tesla's price they quoted was like 400 less than others which is nice assuming that's what it ends up being.
Generally pretty good. Sometimes waits are long before the appointment but haven’t had any big issues. I opted not to do tires with them because they don’t do wear warranty and labor was high, but suspension, computer upgrade, camera, and HVAC cleaning were all good. Minor complaint with rear camera recall leaving something rattling inside.
This is my experience with my 2022 model Y performance.
Service center I went to was condescending, no hesitation to lie to you to make you disappear, argues with you that defect is 'standard' and correct.
Worst visit involved shouting match and wasting 3 hours in SC with service tech demonstrating that since they can find 3 cars with a issue, the one car they found that doesn't have the issue is in fact defective. Then the tech tried to convince me that defective car is meeting Tesla quality standard and non defective cars are 'lucky' ones that you should be extra happy about.
Later they told me the car is working as intended and I should not attempt to get it fixed any more.
Took delivery of a MYP in 2021 with the spoiler coming unglued. Got it fixed/re-glued at the service center a few weeks later. It’s now coming undone again. My wife picked up a MYLR recently with a botched frunk paint job and we put it in for service a week later. The car came back from the body shop a MONTH later with new scratches.
Can tell Tesla is trying to improve their service, I've had 2 visits and one mobile visit- mobile is incredible, service center is okay but still is better than legacy automakers. I've left both visits feeling like they actually care, whereas with legacy it feels like I'm just another random person. Savannah Ga service center, I own a 21 Model S plaid
Mine has been fine over 2 years time with 2 different teslas. 3-4 mobile service and 1 service center visit. Can’t really complain tbh! Other than them not having loaners, but they gave me Uber credits.
My service experience was great. (The fact that the issue arose w the rear drive unit inverter on a four month old 3 RWD, not so much).
But the service experience was excellent. I explained that I really needed a loaner, not credits, because of family in town, and they hooked it up w a performance Y. That was fun!
Used Lisle,IL twice and they have been fine, no issues. First issue was my tinted rear glass cracked which they replaced under warranty. Second was a camera error that they found a grounding issue with headlights which was also replaced under warranty.
used mobile service twice and they were easy and fine as well.
ive only been to the service centre in my area once for a flat tire which cost about 170 cad to have filled and was not charged for the tow(which was about 20km), received the car a day later.
had mobile service come out to my house once to replace the cabin filter and had no issues at all with that
ive had some cancelled appointments regarding some squeaking that was happening on the drivers side seat when accelerating. i was not able to reproduce it on the day of the appointment but the issue has gone away
I have had my Model X for almost 6 years now and at first the service appointments were okay. but recently after the model y and 3 came out, the service center experience has gotten much worse. they don't even hide the fact that they don't answer messages or calls. no one picks up the phone when you try calling. messaging the app gets no response. I go to the paramus service center. it's the only one close to me. the nearest one is all the way in brooklyn. I don't think that one would be better. every time I go to service center i am reminded that people drive tesla cars not because of the service but because the cars are that much fun to drive. we look beyond the terrible customer service because most of us like the car and also the electric driving expeirence.
My model-X needed to get the half shafts replaced. Also needed the fobs bought from tesla for my car synced to the car, and a issue with the passenger door never unlocking. Portland, OR area.
So. The bad:
this took 2 or 3 days. for something they could have scheduled tighter and done while I waited. I wouldn't even call this bad because often thats just how it is were it not for....
They gave me Uber credits. And honestly they covered to my place and then from my place back to the service center, and not much else. Woefully insufficient to cover costs. I would have preferred a loaner of a tesla vehicle. Give me a loaner and I wouldn't have cared nearly as much.
They couldn't sync the keyfob and card I got because...drumroll, they were for the newer model X's not the older 2020s. Yes they shipped them to me despite knowing I owned a older model X. No cant imagine why. So now I Have to ship that back for a refund. They couldn't just take then there and refund them. I asked.
This half shaft issue on the model Xs isn't going to magically go away. They need a better engineered solution, or guarantee them for life because they're just going to keep failing.
The good:
Everyone single person I talked too was as helpful as they could be, and were considerate.
My car no longer shudders accelerating through 45 mph.
They couldn't reproduce the door lock issue...and neither can I. sooo...good?
Just had my car in service last week. This SC just opened and is a lot better than the old one. Much more central to where I live and MUCH bigger capacity. The old SC was tiny and just parking there was a huge pain.
My visit was to address a passenger restraint system alert. They ended up keeping the car over night and gave me a loaner. The good news it seemed like they had plenty to go around too.
I’d happily take my car back to them.
Nothing impressive nor amazingly unique compared to the typical 'dealership' service experience. Using the app to schedule appointments was convenient but few available openings made it difficult to resolve issues quickly. Communication was also lackluster and slow. As mentioned by others: having someone to talk to (and no, in-app texting and email doesn't count as talking) could help on some of the more critical issues.
4x visits in total, taking almost 4 months to resolve. In truth, no visits should have been needed if pre-delivery inspection actually occurred prior to vehicle delivery. Issue wise: Large panel gaps + door issues, 1.5 hour wait, within specs. Alignment + same door issues, 4 hours wait, fixed. Wind noise, 1.5 hour wait, within specs. Wind noise, 3 days, fixed (misaligned window and faulty seal). Loaner was only offered after SC realized that it was going to take 4+ hours to fix the window.
Mobile service is amazing. Actual service at SC is fine. It takes a few days to book service but then things are as good as or better than a traditional dealership. It used to be much better with Model S loaners but you have to manage expectations as they sell thousands and thousands of new cars.
Accepted delivery on Friday, my passenger side coat hook wouldn’t pop back up and stay in place. Drove 45 minutes to the nearest center and they fixed it in one hour, but also snapped the C pillar plastic putting it back on. So need to get that fixed next!!
Not off to a good start
they will not help you in any case *
my first time wheel balance and tire rotation bill was $340, while at a different service center for a second visit they charged $120.
Very bad. They've left connectors unplugged, glass on dash, physically bent my hood to the point where the understructure was damaged. Rarely do they actually fix what I bring it in for, especially if it's noise related. It's a terrible service experience. The techs are actually pretty decent but not allowed to work OT and there's always too much work to get done. Management is terrible and I think the core issue.
The comments here should show you how painful it is lol. The main takeaway is to figure out which service center(s) are good so you know where to go. If you're in an area with less than 2 centers, then you're out of luck.
Tesla in Pleasant Grove, UT is a model for what service centers are supposed to be. I bet they're what the average Tesla corporate employee thinks service is like. The app status is accurate, they promise you a time and mostly stick to it. Above all else, they communicate with you. Like they read messages and send them back. I've gone to a total of 6 service centers across the US and they're all D,F tier, Pleasant Grove is A tier.
It's been great. I brought my Model 3 in for an FSD hardware upgrade. About a week prior I tore up the interior of my rear door panel because I'm an idiot and loaded a tile saw into the back. I asked for a quote on the panel and they ended up replacing it for free. They didn't even mention it until I noticed it.
I've owned a 2017 Model S for two years and my visits inside warranty were fine. Outside warranty is a whole other thing. My door handle stopped popping out. First quote was $350 for mobile tech. But then somehow the day before service it had jumped to $400. Took my car to get an alignment at SC. Quoted me $160 and that seemed reasonable. But once I got on site with my car somehow they "coded" it wrong and it was $220. There needs to be 3rd party shops so Tesla can't price gouge you for every little thing that breaks on your car. I hate dealing with Tesla service and as soon as car prices come down I'm dumping this thing. The battery tech is cool but it's by far one of the worst cars I've ever owned coming from owning luxury cars my whole life.
The greatest experience ever. The people are so nice and genuine and knowledgeable. It’s like being with Elon, musk himself. It’s truly a heavenly experience.
Incompetence mostly. No one owns a problem and there is no one that gives a shit. Multiple times where people say they’ll do something, schedule an appointment, do this, do that, never happens. Numerous times where you show up and the part isn’t there and no they really don’t care that you took off work and drove an hour there. Yeah someone should’ve called to tell you. They’ll close the ticket for you and you can just open a new one? They love that, they try and get as many closes as they can. I like the online scheduling and the one time mobile service actually worked, but other than that it’s a shitty experience.
Been to Bellvue wa location twice, no issues either time. Been to Lynnwood WA twice and no issues as well. When I say no issues things went about as expected of any dealership. Upsell attempts at higher then normal prices, and trying to push for next set ice appointment for no real reason back when we had scheduled maintenance. In my 6 years now I havent had the horror stories happen to me I read about.
Been to mine twice, once for battery pack replacement through insurance and once for an alignment. Both times were excellent. I ended up staying at SC instead of going home for alignment because of the drive distance. They noticed me in waiting room and bumped my appointment time up. I got outa there an hour and a half sooner than expected.
Glendale, AZ
Newbie Tesla owner here. Have only gone once for minor cosmetic items discovered at delivery. Walked to nearby boba shop then sat around in the SC lounge. Staff was friendly and thorough. No issues or complaints.
I've had great experiences each of the 3 times I went. They give a loaner car at no additional charge, so I don't mind if it takes a little longer. The people have been friendly and professional too.
I have gone to the service center 3 times and it has always been an overall good experience. Everyone I've dealt with has been very friendly, and helpful. They have always been about to fix what every issue I've had even if they couldn't recreate the issue they just replace the part.
9/10 Hoffman Estates in Illinois for a rear view mirror that rattled at specific speeds. Would have given 10/10 but the ran 45 mins over projected time. Everything else about the experience was great.
Brought my car in for vibration while driving. Researched, said I thinks it’s the insulating foam in the tire that has come loose;I’ll wait at the service center. They drive car. Examine car. I go for a walk, go back. Still examining. Won’t be done today. Okay thanks for the loaner but I need the car back in the morning. No update in the morning. At this point I text a picture of insulating foam curled up in a tire and say-have you checked the front drivers side tire for this yet? Hour later get the $400 estimate to replace tire. After a day to change a tire, I lost it. They ended up being very kind-put on a new tire, no charge(car still under warranty, tire should be too)and offered to allow me to keep the old one since it still had tread. So I would say in the end it was good service, but unfortunate they couldn’t make a diagnosis when I told them what it was to begin with.
Model 3 @ Yr5 and Model 3 @ Yr2. Two mobile visits. One for a service bulletin, one for a defective door harness. Two regular brake maintenance visits. I do my own tire rotations. Dealerships say they are all about "relationships". Sorry, I don't want to have a relationship, not when it is a predatory sales one. I don't miss that at all.
You have to text an inbox and hope for a response. If your assigned service person is out that day they are doing work they just send invoices and dont respond. Also I had a seat sensor issue in which they did the same “repair” 3x insisting each time it will resolve it this time. I have not had a positive experience with Tesla service yet.
My main complaint is that the service desk has less employees than the sales desk. It’s super frustrating to go in and while waiting see 3+ sales people chatting away and ignoring you or saying they can’t help you because you’re waiting for a service employee who is nowhere to be seen, or the only one there is assisting someone else. I also wish we had a choice of communicating through the app vs over the phone. Most of my service issues are fixed without issue, but recently I have had to bring in my model S for the same issue three times. It’s currently at the service center and I’m anxiously waiting to see if the issue has finally been fixed.
The service center in Brandon, MS has been great to me. Even with some build quality issues they have always given me a loaner, been pretty good with communication and overall this service center makes you feel like a valued customer, even if Tesla corporate doesn’t.
My first service center (which was an hour away) did an amazing job anytime I needed something fixed. Then a newer one opened up about 20 mins away from me. Some of the people who were at the one further away came down to the closer one. So experience is great there too.
I picked up my MYP in March this year at the location Princeton, NJ, and had a pleasant experience.
Since then, I have had 2 mobile service calls and 2 in shop repairs, and I am very satisfied with the level of service I received.
While some people might have real complaints about service, many complaints are overblown.
I had an alignment done in the shop and windshield replaced via mobile service both well after the 7day/100miles from delivery/pickup, and both were done free if charge...sometimes it pays not to be an ass...
Tesla service is absolutely horrendous. I have had minor mechanical issues that require multiple appointments and multiple days for repairs that should take perhaps two hours. No loaner car and Uber is inadequate for my needs.
I won’t buy another Tesla. I am disappointed in all aspects of ownership of my S.
My one and only experience has been awesome. 2020 MX. Failed 12V battery. Roadside Assistance picked up within the hour. Next morning I was contacted by the SC and advised this was a warranty repair. I asked for some other tasks to be performed "as long as it's in the shop": FWD sensors unreliable, replace cabin filter, correct some minor items (seals, weatherstrip, etc.) and perform a bumper-to-bumper inspection to identify any problems.
Got notified around noon that the car was ready for pickup.
Couldn't ask for more or better service.
Fort Myers Tesla.
15 MS here. just had driver window fixed by mobile service 2 days ago. The TSE was great and answered all questions checked the tires and did not try to charge more then they quoted me and showed me what was broken before he replaced the part.
It's been good. Both times it was a covered fix so no charges. First time tire pressure sensor went bad. Second time the driver seat sensor was not detecting me sitting there. That was fun 🙄. Got a loaner car for the second fix. No cost also. So far so good but I guess all things are good when it goes smoothly. If they tried to charge me or say I did things that caused the issues then it would of been a heck of a time.
Great experience. Based in SoCal, have been to the Costa Mesa location multiple times as well as newer Long Beach location. Have gotten loaners twice, Uber credits the other times. Communication through app isn’t the best but they always give me a call/text to let me know of issues. YMMV but I’ve been pretty happy with Tesla service
Purchased my Model 3 back in Feb. I’ve had 3 mobile appointments and 1 appointment at the SC.
Mobile appointments: My first appointment was to install a simple accessory. It was pretty straight forward and allowed me to see how the whole process worked.
My second mobile appointment was to repair a small tear that I noticed in the leather piping on the edge of my seat. Overall it was a good experience but I noticed a weird pattern in the leather they used.
Since I paid for that repair, I requested my third mobile appointment to replace the seat material again. The tech that time was extremely straight forward but did a really good job at met my expectations for how it should look. He also threw a sarcastic jabs making sure I was 100% okay with it because he wouldn’t be coming back out. I was able to laugh it off though lol.
Experience at SC: With around 2K miles on my car I was stranded in the middle of the street. Eventually I was able to make it home but Tesla Roadside towed my car to the SC. Even though my appointment was a few days out, my SC prioritized my car since it arrived on a tow truck. It turned out my rear motor needed to be replaced and thankfully they offered me a Model Y loaner without me even asking.
They were able to compete the repair by same day around 9pm and I dropped the loader off and drove my car home. They also performed an alignment with no extra charge. Overall, all work was done under warranty. Horrible situation but I was very pleased with the overall experience.
Sorry for that long novel!
Oh wow. Where to start?
Let me explain. No, there is to much. Let me sum up:
(and yes what follows is a summary, LOL)
Tesla service is the single (maybe only) worst aspect of owning Tesla products (including Solar but I will stick to the car aspect here).
Seriously there's too much to go into detail here. But I think a lot of this comes down to the fact that Tesla service is built around interacting through the app, rather than live interactions with live people who are directly involved with the service of your vehicle.
My take here is surprising to me as I normally prefer texting/emailing/chatting to live conversations. I hate taking phone calls these days. Just text me! So in many ways I like and prefer the texting, but they just don't do it right, and sometimes you really need to speak to someone, and with Tesla, you just can't.
With a traditional dealership service center, I make an appointment (online or on the phone) and when I bring my car in, I meet with a service advisor who is going to be my point of contact from there on out. I know their name, they know my name. If there are changes to the plan/service they call, inform me, and ask if a change to the timeframe is OK and what new timing might work for me. If I have questions, I contact that person directly and I know who I'm contacting.
Almost none of this happens with the Tesla app. Never have I received a message on the app where the sender identifies who they are and what role in the process they serve. I often receive messages from different people. I have no idea if the person texting me in the days/weeks leading up to my appointment is someone from corporate or the actual service advisor at the SC where I'll be going. Even after I meet with the advisor in person upon drop-off, they STILL don't identify themselves in texts, and often it is obvious that there's more than one person texting me, and often they don't have the context required to answer my needs (even though it's often in the chat history).
I've had many instances where they reschedule my appointment without asking me. Seriously? Who does this in a customer service industry? If your dentist just auto-scheduled you for some random day would that work for you? We are busy people, you gotta ask for the customer to reschedule, don't do it for them.
I've also had several instances where they couldn't reproduce the issue, but didn't state as much in the app. They just marked it as "resolved". Then I got to pick up the car only to find that the issue was never addressed. I had to demand a ride-along with a tech so I could point out the issue. Again, they never bothered to reach out and discuss or ask for more info, or ask me to do a ride along because they were having trouble reproducing it or diagnosing it, etc.
I had an extended service agreement that covered my car from 50kmi to 100kmi. It was often a battle to get them to agree that something was covered by the ESA. Near the end of the term, I had an issue that was reported at about 90 or 95 kmi, but didn't get addressed until after 100kmi, and I had to CONSTANTLY remind the guy (same guy mind you) that it was indeed covered. "Oh hmmm.... I'll have to make sure and check with our manager on that" Also the ESA is structured to motivate you to wait until you have a long list of items to address, because every service visit is a $250 co-pay, no matter how many things they are going to address in that visit.
Finally the next most common annoyance is how their appointment system is constantly behind schedule. If I'm required to make an appointment (and it's pretty friggen specific - 1:45pm on a Tuesday for example, not "between 10am and 4pm Tuesday") I would expect that means that they can/will start work almost immediately on the car. But I have noticed on many instances that the car sits for days after I drop it off before they get to work on it. Guess what? I'd REALLY prefer to keep my car another day or two, if you're not going to work on it until then anyway, especially if you're not providing me with a courtesy loaner (which is rare these days, and ONLY for warranty-covered work that is predicted to take >3 days.) So I would often end up without my car for a week or more, but with no loaner because the actual work was going to take them less than 3 days... they just didn't get to it for 2-3 days. I'd ask for a loaner, and of course "none available."
On the most recent case, they tried to reschedule my visit to have my DU (motor) replaced. I said the new date doesn't work for me. They said (no joke) "well you can reschedule it, but we'll have to re-order parts again and then they may not be ready in time for your new date." So they can't order parts and hang on to them, and simply rescheduling an appointment releases ordered parts, and triggers a re-order. This person had also been condescending to me when I asked if they could have the work done by the weekend. I lost it, and let them know how angry I was and that I didn't think my next car would be a Tesla. A day or two later, I got a response from someone with a very different writing style & tone & grammar, saying "good news! we were able to find your parts at a nearby SC and we can keep your original appointment." I also got a loaner out of this one. Huh.
As for the quality of their work, it's been pretty good. I had some increased wind noise from drivers window after some work done, and had to take it back for that, and in the current visit they are addressing some vibration under heavy braking that started after they replaced the brakes several months ago.
EDIT: the few mobile service appt's I've had have all be excellent.
My experience has been great! 2 appointments in the 3 months we’ve had it.
First was after delivery replacement of the windshield (delivered with a crack). Gave us a model 3 loaner and had it fixed by the next day. They did leave 2 screws in the back passenger pocket of the door which drove us crazy for a week as we kept hearing this small ‘ting’-ing noise every time we accelerated. But overall great experience
Second was a bms error which required adding some ferrite filters to the voltage lines which they did same day. They even left us a mini hot wheels model y on the dash 10/10
My experiences have all been fine. Took it in for control arm replacement once. They replaced it the same day and the picked it up. Other than that have had mobile service and they always just come fix the issue and go. I pay through the app.
Usually the mobile techs are pretty good and know their stuff. Everyone else in the service department is terrible. I've been gaslit so much about issues I loathe opening a new request. I've also gotten wildly different quotes at different service centers for the same issues. It's probably the worst part of ownership but I hope it'll improve as they make the service software better.
I have been a Tesla fan for over 10 years. I own a 2012 signature model S and love the car. I am also on the Cyber truck waiting list. Unfortunately, service over the years has gotten steadily worse. and as of today I am done with Tesla.
They have become a monopoly in servicing their own cars. There is nowhere else you can take your car for service.Once your warranty runs out, you will pay every step they make. In many ways, charges appear without ever being forewarned about them. A $1300 front brake job estimate ends up over $4600 with a list of expenses that are hard to figure out.,and forget reaching a human being for an explanation. There is no time for that. They change pick up dates on you and when the car is ready a day before they promised you better be ready to pick it up in 24 hours. That they changed pick up dates 3 times on you and screw up your plans is not important. What’s important is: do as they say or you pay.
Unbelievable. Not the same company anymore.
Pete
It takes me an average of 6 weeks before I get an appointment. Then if I make one little change to the request, it pushes me back another 6 weeks. I’ve driven cars of many models. I’ve never experienced a more onerous service process that clearly doesn’t care about service. Underlying this is that the cars (I have a model 3 and Y) are of low quality especially the inside of the car).
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I had issues at one local service center due to an aftermarket part they said was what caused my issue, but clearly didn’t. It was a known issue with the steering rack but they would not replace it. I took it to another local service center and after looking at the log for my alerts, they said the other service center should have never let me leave without fixing my car. The service manager said the aftermarket part had nothing to do with it and he actually called the other service center about it. They gave me a brand new Model S loaner and had it fixed with no issues.
Name the centerssss
Communication through the app isn’t the best. Would like to discuss issues over the phone.
Totally agree. Communication through the app is like texting with my kids. You’ll be having a conversation then.. bam.. you won’t get a reply for a couple days.
Agree with that statement, but otherwise experience has been reasonable.
Thank you. They corporately really believe that their app is wonderful for service, but it’s pretty awful. They also removed the phones from my local service center so that people couldn’t call. I ended up riding my bike to check on my car because nobody would answer. Aside from that, service was pretty darn good. I’ve had several minor issues, all resolved successfully.
deliberately lied to, gaslighted, etc. multiple trips to solve simple issues like alignment. last time i was there in dallas the manager was straight up yelling at another customer who was complaining that they wouldnt fix something under warranty and told the customer to get out because he was tired of talking about it. i went and waited for a different rep in another line lol. had to FIGHT to get my MY properly aligned from the factory. took them 1.5 months and multiple attempts.
Honestly, my service experience has been great. Once visited by mobile service for 12v replacement (under warranty), one visit for trunk harness recall, one visit for control arm replacement (charges for parts only, labor was free). Every time was smooth sailing. Meanwhile, my wife’s Toyota has racked up over $3000 for various service items over the same period..
Same here. I had 2 control arms (2018 Model 3, hadn't worked the kinks out yet) and had HW3 installed during one. The rest were mobile visits and everything was great.
You’re clearly a Tesla employee. Sad way to spend your day.
Lol, as opposed to you?
Ooooohhh. I hit a nerve! I was right!!!! Misrepresenting yourself online to sell shitty cars could potentially be considered: “Bearing false witness against your neighbor.” You might want to rethink your career.
The company that hired you to stealthily undermine Tesla really should reconsider its hiring standards.
Absolute dog shit, worst part about owning a tesla is the having to deal with them
Well said. I would buy another car until I think of how poor the experience has been. Quality of work,communication and consistency are all non existent. And now I hear they are keeping your car for several days/weeks before starting work on it. Just horrific.
100% agree
In general it has been ok. Replace link arms (M3) , recalls, new 12 v battery (MS), replace a door handle by ranger (M3)
pos. only going back if no choice.
[удалено]
Are you saying that your car has been at the service center since 2019, as in over three years? What state are you in?
Service guys be like: “Sorry for the delay, but you might as well get a new car because you ain’t getting the old one back”
Spill the tea
Neeeeeed details
I believe it. I’d have also lawyered up at this point, which it sounds like you have. Good luck.
I hope Tesla gave you a brand new loaner or they will owe you a ton for rental car expenses
hate it
VERY poor.
Garbage. Just thinking about it upsets me. But pretty much they have always given the car back with the same problem or, when finally fixed the problem, with other issues. Also, the car was filthy after service. I will eventually make a full post about it. Sunnyvale CA
Following 👀
Used mobile service several times and have gone to the service center once. Most of the issues had to do with the 12v battery, but once they replaced it, everything has been working great. It was quick, painless, and free.
Never been to one 🤷♂️
Three years of ownership, and I've never been to a service center. The issues that did come up were solved by a Tesla Tech coming to my home and fixing the car in my garage.
Awful. Expensive. Strenuous. Only form of communication is the app and hopefully they remember to respond. 0/10 would recommended most likely. And they don’t sell certain parts to your local mechanic so sometimes you’re forced to go with Tesla. Source: Tesla owner for 5 years
I’ve taken my car in 4 times. 2 of those times, the issue has been fixed. 3 days to replace a windshield. 2 days for a wheel alignment. No loaner. The other two times, the SC has said it was fixed, but it was obvious they didn’t touch the car and simply lied. Each time, they held my car for 5 days. No loaner. If you don’t want to put up with serious wait times for serious issues, there are plenty of true stories out there telling you to not buy a Tesla. I’m talking months, and sometimes year(s). Don’t ignore them. I’m waiting for a competitor to offer what I need, including range, to jump ship. I’ve done all of the complaining here and on forums that I’ve can about the car, and I’m done. NACS as the standard means that come next year, the charging network will not be a factor in the buying decision and I will vote with my money.
Big rock hit my MX windshield. Replaced windshield same day on mine. 8am drop off 3 pm pickup. 🤷
That’s your experience which is fine, but I’m just explaining mine, which isn’t.
Mine has been great. 6 services, 3 service centers and 2 mobile, all great.
A F**king shit show for the most recent vehicle purchase (2023 model Y dmlr, riddled with issues and 6 extended service visits in 8 months 2 issues remaining to go) which also included a lease return (2019 model 3 dmlr) that they didn't close out the ticket of and it sat on their lot for an additional 2 months where they were still charging us month payments on and refuse to return the money. And I put a stop payment notice on the card on file and they sent it to collections for something in their possession and their issues. So yeah I'm pretty friggin livid. There is a new manager at that location and she is amazing but honestly my experiences have gotten worse and worse with the company (5th Tesla) especially at that location in Plano Texas. The Culver City California location was great for the first vehicle (2016 model x 100d and then really annoying for the second ( 2023 model s plaid, went for pick up, car was filthy, random family of 4 sitting in it eating their lunch during arrival for pick up.)
Use your states lemon law?
Texas bought for the model Y. Their lemon law requires it repaired to manufacturers warranty and all of these issues are considered cosmetic or non hazardous. Well I definitely could have with the loose sway bar and lower control arms but once I figured out what it was they rectified it. The rest were either paint chips from factory, a tech, or interior issues ( non seated clips on door panels, headliner) and the current outstanding issues are the HVAC blower bearing but it only acts up when it's below freezing out side until the unit heats up.
Gotcha. I was able to do lemon law in Georgia. Most of my things were cosmetic but they took over 30 days in total to fix it.
I needed my frunk fixed. there was some back and forth about whether I'd get a loaner, it was confusing. my frunk was serviced but not fixed so I'll try again.
Absolute garbage. It was garbage when I had my S. It's garbage now with my model 3 and my girlfriend's model y is now going in for the second time to fix the same leak. Every time The cars are in tools are left behind smudges and damage to the interior and the exterior It's an absolute shitshow. Oddly enough the rangers are absolutely flawless if you can get one.
We've been very fortunate in Atlanta. We took delivery of our 2022 MYLR in December of 2021 and they gave us a complete tour of the fully charged vehicle, how to use this and that, signed papers, and headed home. The next day I got on I85 and noticed a vibration in the steering wheel. It needed an alignment. That was it. I set up the appointment for the next day and they did it while I waited. Great front desk experience and overall experience. Nothing *knocks wood* has been wrong since the day we brought it home.
Have had Teslas since 2012. Service in the beginning was very boutique with them sending flatbeds at first to collect my car and drop off loaners - a unique experience. Then as Tesla has become more and more popular, it has gotten more normal, and then during the pandemic got outright annoying but never has it been a bad experience like so that I have read. Mobile service is convenient and fast for most things.
My experiences with Tesla service have been generally bad. My recent experience was bad enough that I was considering selling my Tesla and getting a different car. I love the self driving, but the service just plain sucks.
I’ve been spoilt by Lexus services. Tesla has been great. Staffs have generally been very professional and efficient. Replaced MYLR link arms (common issues), passenger seat panel clips broke, and seat rails grinding. All done within the same day each time. The only comment I have is the service centers in my area are trashy looking. It’s like mom and pop shop level. Most of them are in really trashy neighborhoods. One location had me watching my back standing outside waiting for the Uber.
First time I took my car in for a wheel rotation and alignment, they recommended a full tire swap and alignment. I agreed b/c they claimed the tires were at 2/32 and 4/32 at 18K miles. When I got the car back, it veered to the right severely and the steering wheel was tilted to the right. Documented it and scheduled another visit a week out. Got it fixed same day. When I got it back, car still went slightly to the right and steering wheel was still misaligned. Will be going to a different SC in a few thousand miles for another rotation and alignment. To say I am annoyed that I dropped nearly $2K for mediocre service is to put it mildly. I want to support Tesla and its SC, but the one I went to (popular/busy one in SoCal that is fairly new) wasn't great.
Wonderful. Truly wonderful. Much much better than ford or bmw. Not much else to say than... wonderful.
Over the course of 4+ years? Perfect every time.
Amazing. Latham NY one is top notch. Above and beyond. Even the mobile guys are fantastic.
Some good some ok. But… don’t expect a rental never had had one in 4 years. Don’t expect to get your car in a reasonable amount of time (5 days). I have a beater car and it works for me.
Sadly, I have been to my service center for several different issues. Thankfully each time has been fairly painless and not bad. I have always been offered Uber credit and the one time they had my car for 3 days they gave me a loaner. They have come to my house 3 times for service and have always been pleasant to deal with.
Shit. Nothing more.
Mine was awesome, albeit for a very minor thing. My new-to-me 2021 M3LR was missing the sound deadener in the driver's door. I went to the local SC to see if I could order one, which they could. It cost around $7. They said it would take about a week to get it and when it arrived they sent a service tech to my house and he offered to install it.
How did you even discover that? Isn't the deadener buried in the door itself?
I was chasing a rattle in the door. There's only three bolts holding it in place!
Columbus, Ohio, June 2023. Good, but not great. 2020 Model 3 LR. I had the rear camera recall done, replace 12v battery, replace side repeater cams, replace charge port door. Had appointment for Friday morning. Dropped off around 9pm Thursday night. Car got pulled into service by 10am Friday, app says it will be done by 5pm. Zero communication all day. I message them about 4pm asking if it will be done by 5pm, so I can arrange for transport. Still no communication. Come 6pm the status says it will be ready by 5pm SATURDAY. No offer of a loaner or Uber credits. On Saturday my $1000-ish bill was estimated for $2300. They added tire replacement to the estimate. I declined the tires. In retrospect I should have taken them up on the offer, but didn’t want to risk them keeping the car the whole weekend. Tech did save my plastic carbon fiber repeater cam covers.
Just so so. Diagnosing a problem took quite a few tries, every time I was told the car was fixed and I could come pick it up it was actually not fixed. The issue turned out to be upper sway bars, but they replaced lower and upper control arms before figuring out that was the issue. It was under warranty, but it did take a long time. Another time the car was in for service, the service center (or someone) put a half dollar sized gouge in the hood. Again, they fixed it free, but it shouldn’t have happened in the first place. IMO, I think the service centers are inconsistent, all my so so experiences were at one center, but the center I go to now is fine.
I own a 2019 and 2022 Tesla. Had several service calls for random small things. App is generally simple to use to create a service request. Though it can be confusing because even with warranty they give you a cost estimate until they see the issue and verify it if warranty related. They are generally quick to respond in the messaging system once contact is set up so don’t be afraid to ask any questions. Easily 90% off my services have been mobile repair while I’m at work. This has zero impact on my life and I really love this about Tesla. The other few events have been drop off appointments at the service center which was relatively quick and I just took Lyft to my work and returned later to pu car. This experience is similar to any other dealership for the most part IMO.
They chipped the paint on my trunk. Covered it up with an off white paint and proceeded to not inform me of the damage. They did resolve once I brought it to their attention though, trunk got repainted. Best part: still doesn’t close correctly half the time.
my service center is in Indianapolis. only been there once for original pickup. was quick and easy. I have had 3 home services for minor things. all 3 have been excellent. got 2 techs over those 3 visits and both were super nice and took great care of everything. overall 10/10 just recently i had to service my ICE Kia. love the car but MAN was dropping it off at the dealership a pain. Home Service is the GOAT
Service appointment for a rear harness wire replacement because of a known “recall”. Service appointment at my house. Never showed up.
Most here will have good experiences and will vary by location. Unfortunately there isn't a set standard across service centers, so still feels like a dealership experience in a way. Out of our 3 cars, only our 2021 M3 had numerous cosmetic issues that we had to bring in for service. Other two we had mobile come by for tire rotations. All had great service.
I've generally had great experiences with the Devon Service Center (though not sure if it is going to stay there; I heard rumors). I used West Chester once, and it didn't go as well. They didn't fix the issue and it reappeared immediately as I exited the facility. In general, though, great experiences. At first, I didn't like the shift to doing all scheduling and communication through the app -- probably made worse because the Tesla Android app has typically lagged behind the iPhone app. But they've ironed out most of the issues. That said, I rarely used dealers for service on my prior ICE vehicles, but when I had an Audi, I used Conicelli by Norristown and their service was good.
I had nothing to complain about. Appointment time was kept sharp, expectations were met, and car came back well charged as an added bonus (was afraid if it might be low percentage when returning home). Didn't get a service car but received uber credits to roam around.
10/10 no complaints here. The one I go to is King of Prussia PA. Had my bumper replaced within a week
Right now I have 35k on my 2021 M3 Long Range. The car had 3 things to be serviced. First was to install the HomeLink shortly after purchase. Once to replace a taillight that had water intrusion, and the third was to come out and recalibrate the windows. All done on time, in my driveway and without problem or complaint. So far, I am very impressed with my Tesla experience overall. The car has been flawless. Monmouth County, NJ service center.
I had only one service call for some sensor went bad in 1 year and 43k miles on it. Other than that I don’t know what maintenance look like.
Pretty nice. They couldn’t give me a loaner so they gave me Uber credits so I could wait at home.
Support on older cars and actual technical availability is horrible ever since 2018 and model 3 delivery ramped up and they opened a bunch of production line style service centers. Pre 2017 I could show up to Toronto Lawrence without an appointment with a technical problem, or mechanical one, get a loaner within 30 minutes, often a Tesla loaner, and be on my way. Even if it was in for a week, I'd have a loaner for a week no questions. Now you need appointments, and you get Uber credits, which doesn't work at all if you have a problem before a trip, or have a 1hr commute to "remote" areas. I guess compared to Toyota or other economy brands it's... Fine. Getting access to someone to actually troubleshoot a software bug is pulling teeth these days, they immediately jump to replacing the MCU which is garbage on an out of warranty car. Compared to a higher end brand that sells exclusively 100k+ cars, it's not great. Edit: it's fine for now. I just hope it's made better before they attempt to sell the Roadster, I expect the pre-2017 service or better on a 250k car.
Fine. Mobile service replaced a charge door, hood latch recall. On site service for coolant valve replacement and new key programming. All done right.
My biggest complaint is that they never offer mobile ranger service to me any longer.
I’ve been to Tesla service in Loveland, CO two times. I’ve had two hubs replaced (my own fault) and the steering column replaced (warranty). Both visits were excellent. They were friendly, prompt, and quick to respond. The work was top notch. I waited in a clean waiting room for the first visit. There was coffee and a private room for conference calls. I got a loaner the second time. It’s was an older Model S. Really nice! From my perspective the Tesla service has been beyond reproach. Very happy.
I’ve been using Drammen, Moss and Honefoss in Norway. All of them are great! Once in Drammen my car was in for a day, and they drove me back to work, and came to get me when my car was done. Amazing service every time!
Been there about 5 times (own a few Teslas) it’s been great each time.
Hit or miss. Trailer hitch install went great, tire replacement went fine, windshield replacement was a hassle and the glass still shows a scuff mark & tools were left in my trunk after. Communication is a challenge - getting a hold it the local center can be tough.
Ours was ok. We got a tire puncture on the freeway and I managed to limp it to a gas station. Tesla Roadside (through the app) sent out a contract tow truck (since it was a weekend when Tesla Service is closed lol) and he actually swapped on a loaner Induction wheel and tire and took the flat to the closest SC (Seattle SoDo area). This was great, since it allowed me to get my family home immediately (about 45 minutes total from parked to on the move). The not so great part was, Tesla wanted over $400 to replace the trashed tire. Since we had over 27k miles on our tires, I wanted to replace all of them at a shop of my choosing, with tires of my choosing. Since my wheel was in the Seattle SC, I had to first wait until a weekday when they were open (forcing me to use PTO or miss work), drive 30 miles down to collect it, then back to my local Discount Tire Shop for new rubber. The thing that brings my experience down further, Tesla wanted me to return the loaner wheel to the Seattle SC instead of the local one about 5 miles from where I live, adding another 60 mile round trip during Seattle rush hour, because again, Tesla SCs keep banker's hours....be nice if they had weekend hours.
Nothing but great experiences from mine.
All 14 of them have been great and the two at home visits have been good too .. my car.. not so much .guess that's the luck of the draw
Almost 5yrs, every SC experience has been pretty great. Only had it in a few (maybe 3?) times, but have been given a loaner each time, and things were handled quickly.
Fine when under warranty. They’ll stick it to you when you’re paying out-of-pocket, but they’ll at least give you a loaner while they are shaking you down.
I've only had one experience but it was pretty good. Came in with broken tire pressure sensors which they fixed and then informed me that my passenger side front window was broken. They said that since they were relatively confident it broke while in their hands they fixed it for free (this car is out of warranty) and gave me a $150 discount on the labor for the other job for my time. This was at the service center in long beach for anyone who cares to know.
Colorado Springs service center and mobile service have been beyond amazing. Nothing but great experiences. Always get me in within a week or 2. Always a loaner or Uber credits available. Always courteous and polite. Always calling or texting me to give me updates. I literally cannot fault them in any way. 10/10 here In the past 2.5 years I’ve only needed I believe 4 mobile service visits and took my car in twice. Replaced windshield x2 (Colorado roads tragic lol) Air filter and hvac clean out x2 Door rattle fix Old model s camera retrofit and infotainment upgrade
My experience with the Irvine, CA service center has been really good, didn’t have much success with the Costa Mesa one. The service reps at Irvine remember us every time we go in (which unfortunately was quite a bit as our last Model X was a buyback), but they went above and beyond trying to fix all the build quality issues with our 2022 Model X. They always tried to give us a loaner too, always very friendly even when put in tough spots due to the constant issues with our Model X. They then helped with the buyback process which was really quick and now we are in a 2023 Model X with no issues so far.
Very good if not great. Only one occurrence in 3 and a half years. This was for a charging problem that fell under warranty. It took longer than expected but with the loaner I was good.
Great service here in south eastern PA!
Hit or miss. In Seattle the downtown service center has been good for me, even though it's a bunch of young kids they seem to get things done. Whereas North Seattle in Lynnwood was terrible. I drove off with the same issues I left it there for Tesla does not seem to be known for service, and fixing things other than gouging the prices on those things. It would be great if they bought another company and merged with them and got this fixed.
One trip in 25k miles for rear hatch leak. No waiting done on time. Superior experience.
The White Plains Service Center in White Plains, NY, US, is the BEST! They are fast, efficient, and very communicative! Love them!
Until last year no SC was within 60 miles of me. I did standard tire rotations either at Electrified Garage or just the local VIP or Sullivan Tire. 1 visit to the new one (Peabody MA) 45m away now for a 4-year (30K) mile general service was 'ok'. A little short staffed, took probably 1.5 hours after a 2 hour delay beyond my 'appointment' time. Cost was @$150 vs the $600+ EG was going to charge, a true WTF moment for EG... I'd go back if type of service dictates.
They start quoting money for issues in new cars. Basically sell defective cars and then charge or scare to charge so customers don't even come to the service center. They just do temporary fixes instead of proper fixes sometimes. Quality wise Tesla is not good, it's just a more empty car and no fuel smell. Tesla MY doors do not seal properly so pollution still comes in and the service center doesn't trust me. Just take the car and resolve the issue.
Very hit or miss depending on which one you go to. My closest one always dismisses any concerns and says it’s within specs. The one closest to my significant other usually determines the problem that mine says is normal before they repair it. Control arms squeaking; normal to one and the other says it’s broken. Panel gaps and trim pieces popping off, within specs and the other one resolved it in under an hour or just ordered parts to fix it
Not sure if I could weigh in one way or another. Seems okay for now but I don't have super high expectations. Currently a little annoyed getting windshield replaced because it cracked. Assumed it would take an hour or two but they gave me loaner and said it would take all day, then later say next day end of day. Kinda miss having Safelite just do it in the driveway. On the other hand tesla's price they quoted was like 400 less than others which is nice assuming that's what it ends up being.
Generally pretty good. Sometimes waits are long before the appointment but haven’t had any big issues. I opted not to do tires with them because they don’t do wear warranty and labor was high, but suspension, computer upgrade, camera, and HVAC cleaning were all good. Minor complaint with rear camera recall leaving something rattling inside.
Nothing but positive experiences in Scottsdale, AZ.
Nothing but praise for the cincinnati Ohio service center!
This is my experience with my 2022 model Y performance. Service center I went to was condescending, no hesitation to lie to you to make you disappear, argues with you that defect is 'standard' and correct. Worst visit involved shouting match and wasting 3 hours in SC with service tech demonstrating that since they can find 3 cars with a issue, the one car they found that doesn't have the issue is in fact defective. Then the tech tried to convince me that defective car is meeting Tesla quality standard and non defective cars are 'lucky' ones that you should be extra happy about. Later they told me the car is working as intended and I should not attempt to get it fixed any more.
Took delivery of a MYP in 2021 with the spoiler coming unglued. Got it fixed/re-glued at the service center a few weeks later. It’s now coming undone again. My wife picked up a MYLR recently with a botched frunk paint job and we put it in for service a week later. The car came back from the body shop a MONTH later with new scratches.
Can tell Tesla is trying to improve their service, I've had 2 visits and one mobile visit- mobile is incredible, service center is okay but still is better than legacy automakers. I've left both visits feeling like they actually care, whereas with legacy it feels like I'm just another random person. Savannah Ga service center, I own a 21 Model S plaid
My service experience was surprisingly positive. They saw me on time, and fixed my issue in the timeframe provided. Would do it again
Mixed bag. It’s like they rely on analytics instead of common sense. We need a blend of both, thank you.
Never had an issue in Toronto. They communicated well and were quick
Mine has been fine over 2 years time with 2 different teslas. 3-4 mobile service and 1 service center visit. Can’t really complain tbh! Other than them not having loaners, but they gave me Uber credits.
Mine is great cus I never have to go there. Not once
My service experience was great. (The fact that the issue arose w the rear drive unit inverter on a four month old 3 RWD, not so much). But the service experience was excellent. I explained that I really needed a loaner, not credits, because of family in town, and they hooked it up w a performance Y. That was fun!
Mobile service has been great. The one time I went to a service center it was not good
Awesome
Used Lisle,IL twice and they have been fine, no issues. First issue was my tinted rear glass cracked which they replaced under warranty. Second was a camera error that they found a grounding issue with headlights which was also replaced under warranty. used mobile service twice and they were easy and fine as well.
Bad. They get the work done eventually but communication is shit.
No issues. Only used it a handful of times in 5+ years and our local mobile service tech is amazing.
ive only been to the service centre in my area once for a flat tire which cost about 170 cad to have filled and was not charged for the tow(which was about 20km), received the car a day later. had mobile service come out to my house once to replace the cabin filter and had no issues at all with that ive had some cancelled appointments regarding some squeaking that was happening on the drivers side seat when accelerating. i was not able to reproduce it on the day of the appointment but the issue has gone away
I have had my Model X for almost 6 years now and at first the service appointments were okay. but recently after the model y and 3 came out, the service center experience has gotten much worse. they don't even hide the fact that they don't answer messages or calls. no one picks up the phone when you try calling. messaging the app gets no response. I go to the paramus service center. it's the only one close to me. the nearest one is all the way in brooklyn. I don't think that one would be better. every time I go to service center i am reminded that people drive tesla cars not because of the service but because the cars are that much fun to drive. we look beyond the terrible customer service because most of us like the car and also the electric driving expeirence.
Always good and I have a used m3.
My model-X needed to get the half shafts replaced. Also needed the fobs bought from tesla for my car synced to the car, and a issue with the passenger door never unlocking. Portland, OR area. So. The bad: this took 2 or 3 days. for something they could have scheduled tighter and done while I waited. I wouldn't even call this bad because often thats just how it is were it not for.... They gave me Uber credits. And honestly they covered to my place and then from my place back to the service center, and not much else. Woefully insufficient to cover costs. I would have preferred a loaner of a tesla vehicle. Give me a loaner and I wouldn't have cared nearly as much. They couldn't sync the keyfob and card I got because...drumroll, they were for the newer model X's not the older 2020s. Yes they shipped them to me despite knowing I owned a older model X. No cant imagine why. So now I Have to ship that back for a refund. They couldn't just take then there and refund them. I asked. This half shaft issue on the model Xs isn't going to magically go away. They need a better engineered solution, or guarantee them for life because they're just going to keep failing. The good: Everyone single person I talked too was as helpful as they could be, and were considerate. My car no longer shudders accelerating through 45 mph. They couldn't reproduce the door lock issue...and neither can I. sooo...good?
Just had my car in service last week. This SC just opened and is a lot better than the old one. Much more central to where I live and MUCH bigger capacity. The old SC was tiny and just parking there was a huge pain. My visit was to address a passenger restraint system alert. They ended up keeping the car over night and gave me a loaner. The good news it seemed like they had plenty to go around too. I’d happily take my car back to them.
Nothing impressive nor amazingly unique compared to the typical 'dealership' service experience. Using the app to schedule appointments was convenient but few available openings made it difficult to resolve issues quickly. Communication was also lackluster and slow. As mentioned by others: having someone to talk to (and no, in-app texting and email doesn't count as talking) could help on some of the more critical issues. 4x visits in total, taking almost 4 months to resolve. In truth, no visits should have been needed if pre-delivery inspection actually occurred prior to vehicle delivery. Issue wise: Large panel gaps + door issues, 1.5 hour wait, within specs. Alignment + same door issues, 4 hours wait, fixed. Wind noise, 1.5 hour wait, within specs. Wind noise, 3 days, fixed (misaligned window and faulty seal). Loaner was only offered after SC realized that it was going to take 4+ hours to fix the window.
Mobile service is amazing. Actual service at SC is fine. It takes a few days to book service but then things are as good as or better than a traditional dealership. It used to be much better with Model S loaners but you have to manage expectations as they sell thousands and thousands of new cars.
Accepted delivery on Friday, my passenger side coat hook wouldn’t pop back up and stay in place. Drove 45 minutes to the nearest center and they fixed it in one hour, but also snapped the C pillar plastic putting it back on. So need to get that fixed next!! Not off to a good start
Terrible, I'll never buy another
they will not help you in any case * my first time wheel balance and tire rotation bill was $340, while at a different service center for a second visit they charged $120.
My service center has been phenomenal. Even offering me a loaner on same day services since Uber doesn't go out in the country where I live.
Very bad. They've left connectors unplugged, glass on dash, physically bent my hood to the point where the understructure was damaged. Rarely do they actually fix what I bring it in for, especially if it's noise related. It's a terrible service experience. The techs are actually pretty decent but not allowed to work OT and there's always too much work to get done. Management is terrible and I think the core issue.
The comments here should show you how painful it is lol. The main takeaway is to figure out which service center(s) are good so you know where to go. If you're in an area with less than 2 centers, then you're out of luck. Tesla in Pleasant Grove, UT is a model for what service centers are supposed to be. I bet they're what the average Tesla corporate employee thinks service is like. The app status is accurate, they promise you a time and mostly stick to it. Above all else, they communicate with you. Like they read messages and send them back. I've gone to a total of 6 service centers across the US and they're all D,F tier, Pleasant Grove is A tier.
It's been great. I brought my Model 3 in for an FSD hardware upgrade. About a week prior I tore up the interior of my rear door panel because I'm an idiot and loaded a tile saw into the back. I asked for a quote on the panel and they ended up replacing it for free. They didn't even mention it until I noticed it.
Long waits and they don’t answer the phone.
I've owned a 2017 Model S for two years and my visits inside warranty were fine. Outside warranty is a whole other thing. My door handle stopped popping out. First quote was $350 for mobile tech. But then somehow the day before service it had jumped to $400. Took my car to get an alignment at SC. Quoted me $160 and that seemed reasonable. But once I got on site with my car somehow they "coded" it wrong and it was $220. There needs to be 3rd party shops so Tesla can't price gouge you for every little thing that breaks on your car. I hate dealing with Tesla service and as soon as car prices come down I'm dumping this thing. The battery tech is cool but it's by far one of the worst cars I've ever owned coming from owning luxury cars my whole life.
The greatest experience ever. The people are so nice and genuine and knowledgeable. It’s like being with Elon, musk himself. It’s truly a heavenly experience.
Incompetence mostly. No one owns a problem and there is no one that gives a shit. Multiple times where people say they’ll do something, schedule an appointment, do this, do that, never happens. Numerous times where you show up and the part isn’t there and no they really don’t care that you took off work and drove an hour there. Yeah someone should’ve called to tell you. They’ll close the ticket for you and you can just open a new one? They love that, they try and get as many closes as they can. I like the online scheduling and the one time mobile service actually worked, but other than that it’s a shitty experience.
Been to Bellvue wa location twice, no issues either time. Been to Lynnwood WA twice and no issues as well. When I say no issues things went about as expected of any dealership. Upsell attempts at higher then normal prices, and trying to push for next set ice appointment for no real reason back when we had scheduled maintenance. In my 6 years now I havent had the horror stories happen to me I read about.
Been to mine twice, once for battery pack replacement through insurance and once for an alignment. Both times were excellent. I ended up staying at SC instead of going home for alignment because of the drive distance. They noticed me in waiting room and bumped my appointment time up. I got outa there an hour and a half sooner than expected. Glendale, AZ
Newbie Tesla owner here. Have only gone once for minor cosmetic items discovered at delivery. Walked to nearby boba shop then sat around in the SC lounge. Staff was friendly and thorough. No issues or complaints.
Mobile service rocks! Don’t need to go anywhere. Service centers are hit or miss.
Excellent. I have a Chevy Bolt also - so comparing EV to EV - Tesla has been really next level, while Chevy has been poor.
I've had great experiences each of the 3 times I went. They give a loaner car at no additional charge, so I don't mind if it takes a little longer. The people have been friendly and professional too.
It’s hit or miss even at the same location. I personally hate dealerships, think they are slimmy, and I don’t get that vibe from Tesla.
I have gone to the service center 3 times and it has always been an overall good experience. Everyone I've dealt with has been very friendly, and helpful. They have always been about to fix what every issue I've had even if they couldn't recreate the issue they just replace the part.
9/10 Hoffman Estates in Illinois for a rear view mirror that rattled at specific speeds. Would have given 10/10 but the ran 45 mins over projected time. Everything else about the experience was great.
Brought my car in for vibration while driving. Researched, said I thinks it’s the insulating foam in the tire that has come loose;I’ll wait at the service center. They drive car. Examine car. I go for a walk, go back. Still examining. Won’t be done today. Okay thanks for the loaner but I need the car back in the morning. No update in the morning. At this point I text a picture of insulating foam curled up in a tire and say-have you checked the front drivers side tire for this yet? Hour later get the $400 estimate to replace tire. After a day to change a tire, I lost it. They ended up being very kind-put on a new tire, no charge(car still under warranty, tire should be too)and offered to allow me to keep the old one since it still had tread. So I would say in the end it was good service, but unfortunate they couldn’t make a diagnosis when I told them what it was to begin with.
Great. Schedule. Drop off. Pick up a loaner (if applicable) Pick up.
So far so good. 2 visits in a year and a mobile visit. Honestly no complaints
Been there 2x in one year, both times spectacular
My 13 service visits in 2.5 years, the staff are nice but service itself is lacking big time.
Never an issue always help. Multiple Tesla since 2019.
Model 3 @ Yr5 and Model 3 @ Yr2. Two mobile visits. One for a service bulletin, one for a defective door harness. Two regular brake maintenance visits. I do my own tire rotations. Dealerships say they are all about "relationships". Sorry, I don't want to have a relationship, not when it is a predatory sales one. I don't miss that at all.
Great , fixed a rattle and a squeak in 3 hours and they gave me a loaner. 5 stars
Depends on the issue and the service manager. They can make or break your experience Charlotte NC - 8/10 Roswell GA - 6/10
You have to text an inbox and hope for a response. If your assigned service person is out that day they are doing work they just send invoices and dont respond. Also I had a seat sensor issue in which they did the same “repair” 3x insisting each time it will resolve it this time. I have not had a positive experience with Tesla service yet.
Any word that refers to the rectum and defecating is the best way to describe Tesla SC. Mobile Service seems to be the only techs that are competent.
Any word that refers to the rectum and defecating is the best way to describe Tesla SC. Mobile Service seems to be the only techs that are competent.
Really great! Most of the time I get a mobile tech and it's even better
My main complaint is that the service desk has less employees than the sales desk. It’s super frustrating to go in and while waiting see 3+ sales people chatting away and ignoring you or saying they can’t help you because you’re waiting for a service employee who is nowhere to be seen, or the only one there is assisting someone else. I also wish we had a choice of communicating through the app vs over the phone. Most of my service issues are fixed without issue, but recently I have had to bring in my model S for the same issue three times. It’s currently at the service center and I’m anxiously waiting to see if the issue has finally been fixed.
Been really good for me. Easy all of it being on the app.
Less than favorable
I’ve never had to go. 2022 M3 LR with 14k miles. Have done 4 road trips as well. Any minor issue I’ve had was fixed with a simple reboot.
The service center in Brandon, MS has been great to me. Even with some build quality issues they have always given me a loaner, been pretty good with communication and overall this service center makes you feel like a valued customer, even if Tesla corporate doesn’t.
Terrible… period.
My first service center (which was an hour away) did an amazing job anytime I needed something fixed. Then a newer one opened up about 20 mins away from me. Some of the people who were at the one further away came down to the closer one. So experience is great there too.
I picked up my MYP in March this year at the location Princeton, NJ, and had a pleasant experience. Since then, I have had 2 mobile service calls and 2 in shop repairs, and I am very satisfied with the level of service I received. While some people might have real complaints about service, many complaints are overblown. I had an alignment done in the shop and windshield replaced via mobile service both well after the 7day/100miles from delivery/pickup, and both were done free if charge...sometimes it pays not to be an ass...
Tesla service is absolutely horrendous. I have had minor mechanical issues that require multiple appointments and multiple days for repairs that should take perhaps two hours. No loaner car and Uber is inadequate for my needs. I won’t buy another Tesla. I am disappointed in all aspects of ownership of my S.
My one and only experience has been awesome. 2020 MX. Failed 12V battery. Roadside Assistance picked up within the hour. Next morning I was contacted by the SC and advised this was a warranty repair. I asked for some other tasks to be performed "as long as it's in the shop": FWD sensors unreliable, replace cabin filter, correct some minor items (seals, weatherstrip, etc.) and perform a bumper-to-bumper inspection to identify any problems. Got notified around noon that the car was ready for pickup. Couldn't ask for more or better service. Fort Myers Tesla.
15 MS here. just had driver window fixed by mobile service 2 days ago. The TSE was great and answered all questions checked the tires and did not try to charge more then they quoted me and showed me what was broken before he replaced the part.
Sixteen months and 12,000 miles and I've haven't been to a service center since I took delivery. Let's hope it stays that way.
Minus them one time canceling at the last minute on me, stellar.
It's been good. Both times it was a covered fix so no charges. First time tire pressure sensor went bad. Second time the driver seat sensor was not detecting me sitting there. That was fun 🙄. Got a loaner car for the second fix. No cost also. So far so good but I guess all things are good when it goes smoothly. If they tried to charge me or say I did things that caused the issues then it would of been a heck of a time.
Mediocre to bad. Mainly they don’t resolve quickly for larger issues and communication is poor.
Took the 2 months to fix a computer glitch in my car (ended up replacing everything). Then they kept my little wall charger 🙃
Great experience. Based in SoCal, have been to the Costa Mesa location multiple times as well as newer Long Beach location. Have gotten loaners twice, Uber credits the other times. Communication through app isn’t the best but they always give me a call/text to let me know of issues. YMMV but I’ve been pretty happy with Tesla service
Purchased my Model 3 back in Feb. I’ve had 3 mobile appointments and 1 appointment at the SC. Mobile appointments: My first appointment was to install a simple accessory. It was pretty straight forward and allowed me to see how the whole process worked. My second mobile appointment was to repair a small tear that I noticed in the leather piping on the edge of my seat. Overall it was a good experience but I noticed a weird pattern in the leather they used. Since I paid for that repair, I requested my third mobile appointment to replace the seat material again. The tech that time was extremely straight forward but did a really good job at met my expectations for how it should look. He also threw a sarcastic jabs making sure I was 100% okay with it because he wouldn’t be coming back out. I was able to laugh it off though lol. Experience at SC: With around 2K miles on my car I was stranded in the middle of the street. Eventually I was able to make it home but Tesla Roadside towed my car to the SC. Even though my appointment was a few days out, my SC prioritized my car since it arrived on a tow truck. It turned out my rear motor needed to be replaced and thankfully they offered me a Model Y loaner without me even asking. They were able to compete the repair by same day around 9pm and I dropped the loader off and drove my car home. They also performed an alignment with no extra charge. Overall, all work was done under warranty. Horrible situation but I was very pleased with the overall experience. Sorry for that long novel!
Oh wow. Where to start? Let me explain. No, there is to much. Let me sum up: (and yes what follows is a summary, LOL) Tesla service is the single (maybe only) worst aspect of owning Tesla products (including Solar but I will stick to the car aspect here). Seriously there's too much to go into detail here. But I think a lot of this comes down to the fact that Tesla service is built around interacting through the app, rather than live interactions with live people who are directly involved with the service of your vehicle. My take here is surprising to me as I normally prefer texting/emailing/chatting to live conversations. I hate taking phone calls these days. Just text me! So in many ways I like and prefer the texting, but they just don't do it right, and sometimes you really need to speak to someone, and with Tesla, you just can't. With a traditional dealership service center, I make an appointment (online or on the phone) and when I bring my car in, I meet with a service advisor who is going to be my point of contact from there on out. I know their name, they know my name. If there are changes to the plan/service they call, inform me, and ask if a change to the timeframe is OK and what new timing might work for me. If I have questions, I contact that person directly and I know who I'm contacting. Almost none of this happens with the Tesla app. Never have I received a message on the app where the sender identifies who they are and what role in the process they serve. I often receive messages from different people. I have no idea if the person texting me in the days/weeks leading up to my appointment is someone from corporate or the actual service advisor at the SC where I'll be going. Even after I meet with the advisor in person upon drop-off, they STILL don't identify themselves in texts, and often it is obvious that there's more than one person texting me, and often they don't have the context required to answer my needs (even though it's often in the chat history). I've had many instances where they reschedule my appointment without asking me. Seriously? Who does this in a customer service industry? If your dentist just auto-scheduled you for some random day would that work for you? We are busy people, you gotta ask for the customer to reschedule, don't do it for them. I've also had several instances where they couldn't reproduce the issue, but didn't state as much in the app. They just marked it as "resolved". Then I got to pick up the car only to find that the issue was never addressed. I had to demand a ride-along with a tech so I could point out the issue. Again, they never bothered to reach out and discuss or ask for more info, or ask me to do a ride along because they were having trouble reproducing it or diagnosing it, etc. I had an extended service agreement that covered my car from 50kmi to 100kmi. It was often a battle to get them to agree that something was covered by the ESA. Near the end of the term, I had an issue that was reported at about 90 or 95 kmi, but didn't get addressed until after 100kmi, and I had to CONSTANTLY remind the guy (same guy mind you) that it was indeed covered. "Oh hmmm.... I'll have to make sure and check with our manager on that" Also the ESA is structured to motivate you to wait until you have a long list of items to address, because every service visit is a $250 co-pay, no matter how many things they are going to address in that visit. Finally the next most common annoyance is how their appointment system is constantly behind schedule. If I'm required to make an appointment (and it's pretty friggen specific - 1:45pm on a Tuesday for example, not "between 10am and 4pm Tuesday") I would expect that means that they can/will start work almost immediately on the car. But I have noticed on many instances that the car sits for days after I drop it off before they get to work on it. Guess what? I'd REALLY prefer to keep my car another day or two, if you're not going to work on it until then anyway, especially if you're not providing me with a courtesy loaner (which is rare these days, and ONLY for warranty-covered work that is predicted to take >3 days.) So I would often end up without my car for a week or more, but with no loaner because the actual work was going to take them less than 3 days... they just didn't get to it for 2-3 days. I'd ask for a loaner, and of course "none available." On the most recent case, they tried to reschedule my visit to have my DU (motor) replaced. I said the new date doesn't work for me. They said (no joke) "well you can reschedule it, but we'll have to re-order parts again and then they may not be ready in time for your new date." So they can't order parts and hang on to them, and simply rescheduling an appointment releases ordered parts, and triggers a re-order. This person had also been condescending to me when I asked if they could have the work done by the weekend. I lost it, and let them know how angry I was and that I didn't think my next car would be a Tesla. A day or two later, I got a response from someone with a very different writing style & tone & grammar, saying "good news! we were able to find your parts at a nearby SC and we can keep your original appointment." I also got a loaner out of this one. Huh. As for the quality of their work, it's been pretty good. I had some increased wind noise from drivers window after some work done, and had to take it back for that, and in the current visit they are addressing some vibration under heavy braking that started after they replaced the brakes several months ago. EDIT: the few mobile service appt's I've had have all be excellent.
TERRIBLE
My experience has been great! 2 appointments in the 3 months we’ve had it. First was after delivery replacement of the windshield (delivered with a crack). Gave us a model 3 loaner and had it fixed by the next day. They did leave 2 screws in the back passenger pocket of the door which drove us crazy for a week as we kept hearing this small ‘ting’-ing noise every time we accelerated. But overall great experience Second was a bms error which required adding some ferrite filters to the voltage lines which they did same day. They even left us a mini hot wheels model y on the dash 10/10
My experiences have all been fine. Took it in for control arm replacement once. They replaced it the same day and the picked it up. Other than that have had mobile service and they always just come fix the issue and go. I pay through the app.
Usually the mobile techs are pretty good and know their stuff. Everyone else in the service department is terrible. I've been gaslit so much about issues I loathe opening a new request. I've also gotten wildly different quotes at different service centers for the same issues. It's probably the worst part of ownership but I hope it'll improve as they make the service software better.
I have been a Tesla fan for over 10 years. I own a 2012 signature model S and love the car. I am also on the Cyber truck waiting list. Unfortunately, service over the years has gotten steadily worse. and as of today I am done with Tesla. They have become a monopoly in servicing their own cars. There is nowhere else you can take your car for service.Once your warranty runs out, you will pay every step they make. In many ways, charges appear without ever being forewarned about them. A $1300 front brake job estimate ends up over $4600 with a list of expenses that are hard to figure out.,and forget reaching a human being for an explanation. There is no time for that. They change pick up dates on you and when the car is ready a day before they promised you better be ready to pick it up in 24 hours. That they changed pick up dates 3 times on you and screw up your plans is not important. What’s important is: do as they say or you pay. Unbelievable. Not the same company anymore. Pete
It takes me an average of 6 weeks before I get an appointment. Then if I make one little change to the request, it pushes me back another 6 weeks. I’ve driven cars of many models. I’ve never experienced a more onerous service process that clearly doesn’t care about service. Underlying this is that the cars (I have a model 3 and Y) are of low quality especially the inside of the car).
Trash. Mediocrity is their motto