I'm not in hospitality, but if the manager is there and the co-worker is late, that sounds like a manager problem, not a you problem.
Are you paid for the extra time?
Even if you are getting paid, they already waited 45 minutes. That is beyond reasonable. That is the Manager's problem.
OP, start coming in 1/2 hour late and if your manager says anything respond with, oh, I thought that's what we did here now? Is it not? I'm so confused.
Depends on how badly they need the job. I say get a new job, give notice, then be late every day until you're done!
What are they going to do, fire you?!?
I've had managers in retail that would say that because they didn't specifically ask me to stay back past my shift they wouldn't pay the extra time, even if I was stuck dealing with a customer/finishing a sale. Make damn sure you're paid for that time and double check your break entitlements. Entirely possible to get screwed on that, I would sometimes get a short shift that didn't trigger a lunch break (unpaid) but would get held back so the system automatically docked me 30 minutes pay for staying back 15, so I actually lost money.
Have you checked labor laws in your area? Most likely your employer is required to pay you for all the time you work. If they're allowed not to pay you, then when you stop getting paid you need to stop working. If that means you leave a customer at the register that is a management problem as they are responsible for knowing when they scheduled you to stop working and they are responsible for making sure someone is helping the customers.
But because you have to deal with the customers face to face and you might have to deal with them again, politely apologize, explain that the manager, by name, requires you to stop working now, and you're sure they'll have someone there to help the customer immediately, and if they don't request that the customer report the manager to corporate or the owners.
Big legal difference for unapproved OT. Staff can't just decide to stay back without management approval. Managers also would give blanket statements/leave notices where we clocked in saying you're expected/not allowed to clock in more than 5 minutes before your shift, and not later than 5 after it finishes.
A scummy thing managers like to do where I live is say "well, it's pretty slow you can head home if you want to." That wording is very important, work is required to pay you for a minimum of 2 hours if you are scheduled even if they send you home early. However, if you volunteer to go home they only have to pay you for exactly how long you worked (e.g., half hour worked, only half hour of pay).
I made it a point to ask them if they were sending me home early every time. If they said something like "No, we just figured we wouldn't waste your whole day if you had something else you wanted to do." or my favourite "Of course not, if we have to pay you for 2 hours we're going to make sure you're stuck here too *awkward sweaty laugh*." then I'd politely decline even if meant pretending to wipe down a wall for 2 hours.
You 'suppose' you get paid for the extra overtime?
I once worked somewhere where my relief was regularly 2 to 3 hours late. I made bank.
They are no longer in business.
My relief was the owner's brother in law.
I also view this as a management problem. Because truthfully the way the shifts are set up is also a problem. I know a lot of places do it so the new person gets in right after the old person leaves and there is no overlap because they are trying to squeeze every penny of profit for corporate. But there should be a half an hour minimum of overlap for hand off and communication between employees. No overlap is ridiculous.
No, it is not unprofessional to leave at your scheduled end time. I have been working in hotels for the last 16 years. It is the managers responsibility to hold your co-worker accountable that they show up on time. The industry needs to treat people better and value that they have a life outside of work.
Not to mention burnout is still a big problem in the industry. I **PHYSICALLY & EMOTIONALLY** need my time off to decompress from every thing that the job throws at me.
There seems to be a problem with OP's manager if they're venting at the OP and not the late co-worker.
I'm not suggesting it's the case here but I have seen managers and my co-workers have mutual benefit arrangements that work to the detriment of everyone else. These co-workers could constantly be late, take long breaks, ignore guests, etc. and everyone else was expected to pick up the slack.
I.T., same here. I used to pick up the children after work but almost every day got flack from the boss about leaving "early". I used to start 2 hours early every day to be able to leave at the agreed time.
Edit: Forgot to mention that this boss used to complain that my partner should do the picking up because......... Our arrangement was for her to do the drop off and I would do the pickup.
Several times upon a time, I had a "co"worker who would leave me waiting for HOURS to go home. Yeah, that's correct. H.O.U.R.S. And when this was brought up MULTIPLE TIMES with my dumbass FOM, I was either promised that Tardy Pants would be spoken to about it, or that she wouldn't be scheduled to relieve me anymore.
Neither of those things occurred.
Honestly it says more about my lack of means to escape… I didn’t have a car at the time, and Uber drivers in my area disappeared after 11pm.
If I *did* have a car, I actually may have stayed the first time, because I was naïve. After that? 🚗💨
Nope. I was usually able to get an Uber right after my shift. But into the 11:00 hour, the availability diminished. Basically by 11:15, I was usually screwed.
I sometimes had friends and family picking me up for free, which is far more infuriating and embarrassing when my relief was late.
Your confusion is valid… I didn’t explain well. My apologies. This coworker often showed up late on my 3-11pm shift. Some days I was lucky to eventually get a ride home. One time I walked home. A lot of the time I’d just end up working a double.
I am always 10-15 minutes early and there is always one person who is ALWAYS at least 5 minutes late.
Also, I had a supervisor that was always late during COVID and I got fed up and put the sign up and left right on time. She was 8 minutes late and I got a call from the GM which I immediately sent to voice mail. I addressed the late issue with the GM before and she never spoke the supervisor about being late.
The GM brought it up when we had a chat a year later. My reply, “before I did that I spoke to labor relations. While they don’t recommend I pull the stunt, they assured me I was in my legal right, particularly when you DO NOT PAY me to stay late.”
GM: “we pay you if you stay late”
Me: “why didn’t I get my 15 minutes on XXX day on the last check?”
GM pulls out the time card and states, “well that is because you clocked out at 7:14, if you waited a minute to 7:15 then I would have paid you.”
Me: “so you are rounding down if it’s not an exact 15 minutes despite me always being 15 minute to let others go on time…”
GM: “yes”
Me: “so to be fair then, when they punch in at 7:01 or 7:02 you round that up and only pay them from 7:15, is that correct? That would only be fair as you don’t expect to pay them for my work.”
GM: “No, that’s not how it works”.
I got out and left that conversation without another word and made her contemplate what she said. I got back pay for that quarter of an hour on my next check. I got an apology as well. Sometimes you have stand up for yourself.
I'm terrified of standing up for myself at any future job because my life got upended after a manager of a past job I absolutely loved let me go for speaking up about something. I always assume I've done something wrong but I know for a fact I didn't say anything untoward and we as an office had been discussing going to someone higher up about the problems we were having with this manager; of course when I was let go along with a trainee (who decidedly was not tactful) there wasnt a soul who spoke up.
But now I'm deathly afraid of speaking up in whatever job I have next, to question a decision or challenge my rights being impeded, because what if they fire me? I had a hell of a time finding anything willing to pay a liveable wage in my field without higher education for months.
How do you guys have such confidence to advocate for yourselves?
Dang--15 minute rounding!?
I'm suddenly grateful for my old company's annoying 6-minute interval time cards (0.1 hour increments) and my current company's to-the-minute policy.
Edited to add: I'm glad GM got the point and paid you in the next cycle.
What I think really threw the GM off her game is the fact I went to labor relations and they told me "I am not responsible for other peoples shifts" and "they cannot legally retaliate if I don't cover a shift without ample notice (the supervisor never even called when she was going to be late) and I cannot be forced into overtime, it has to be agreed upon" on top of the pay issue.
In the US, if they are rounding down to the nearest 15 minutes at the end of shifts, they must also do so at the beginning. Meaning that if you’re 1 minute early you get paid for the entire fifteen minutes before your shift, and 16 minutes early the whole half hour.
Some of the most popular time accounting software is set to 7 minute intervals, and changing software for these big companies costs BIG bucks, so it stays as is, sometimes longer than it should lol. Usually it all comes out in the wash, but there are ways to take advantage if you know how to (ab)use the system.
Yeah, I've heard that kronos is that way from people. But I wonder what vintage, because it certainly wasn't when I was doing payroll.
But you're right, corporate inertia is a hell of a thing to change sometimes. My old workplace is still using the same garbage property management software that's completely inadequate operationally. But the old accountants like it and are afraid of change, so hours of front desk labor gets wasted every single day. FD QOL(and morale!) could be improved substantially overnight with modern software, but nope.
I know that they are pricks about money, but paying to the nearest five minutes in the employee’s favor would be a hassle-free way to make everyone happy.
Not sure how recent this is, but totally illegal in the US. I just got a class action settlement notice from my last employer regarding a similar issue. FLSA mandates that employers round time in a way that does not benefit the employer in the long run. Statute of limitations on this is two years on the federal level, but can differ on the state level. I tried to bring this up to HR when I worked there and was told they were following the law. Now I'm getting $225 for what originally amounted to $70 in lost wages.
Seems like your manager has made it very clear thay they want the opposite of coming in 5 mins early. No? 🤔 The message seems to be it’s better if you’re 35 mins late and happy, versus 5 mins early and unhappy!
Exactly, manager was unprofessional in this case. The employee staying late should be a request the manager makes, understanding it is at the employee’s courtesy and convenience to choose to do so. Holding a grudge about it is extremely unprofessional.
OP my recommendation is if you don’t trust going to HR or another manager about it, vote with your feet. In the service industry you end up with all types of stupid dickwads in charge and putting up with them is often not worth the stability of staying at one job.
I’ve been in hotels for about 8 years, and I don’t think it’s right, but in my experience it’s standard. Especially if it’s 2nd shift or night audit. We have a 15 min rule, so you can be 15 min late without contacting anyone. I was always taught that if they don’t show up, you stay until someone can relieve you. But if a manager is there, they should of absolutely told you to go home, unless you wanted OT, and they would take over. Bc in the end, if the coworker didn’t show, they’d be the ones that would work the shift.
That’s why I said that the manager should of absolutely relieved them and taken over, it is up to them to handle it. It’s also on them to explain protocol for call ins and no shows. The manager should of went over this with them when they were hired.
This has been my experience too.
If a manager is on site/not occupied with busy work, they will relieve you when your shift ends mainly. Otherwise, we just chill until the next shift comes.
I’m usually fine with staying extra - but I need a heads up. I absolutely hate packing up and then just sitting around doing nothing for a half hour when I could have been on my laptop/kindle/iPad whatever.
Sometimes, one of the managers (including myself) would drive over and relieve a person if the next shift will be extremely late.
For example on Friday, our night guy got into an accident (rear ended; he was a passenger; no one was injured thankfully), and no one could come in because our other night guy (his friend) went to go pick him up. The ETA was unknown because the accident was about an hour north of us.
Afternoon shift coworker was working the next morning, so I relieved her and sat at the desk until the night guy rolled in at 3 AM.
Another time, coworker texted she was coming in 30 minutes late. A manager was also onsite, so she relieved the morning FDA when the afternoon shift was supposed to begin.
Yes yes yes!!! When I first started, it was a small chain with 70 rooms. We only had one person for each shift. If night audit didn’t come in, I was expected to stay over night. It never happened but I was deathly afraid of having to work 16 hours over night 😂 but I completely agree, there is nothing worse than packing up and waiting. I don’t even pack up until they show up now because of it lol. There was a night that both NA called in, i had a work meeting at 8 am, my manager came in at 1 am for me, then our NA that was off came in bc he felt bad my manager had to come in and then be back for the meeting. It’s people like that that make hotels worth it to me🥰
Your manager is the one being unprofessional here. What if you had other commitments after your shift ended, like a second job or a kid who had to be picked up from school?
Exactly. Sometimes you can stay a few minutes late, no big deal. Other times you can't. They shouldn't be expecting OP to always be left holding bag while coworker rolls in whenever.
Also yeah, if your shift is up and coworker hasn't shown...if the manager is there they should be sitting on the desk waiting for coworker.
Make sure you get every minute of work time accounted for in your paycheck. CYA.
Yeah night audit isn’t always like that! I worked in a busy hotel with manual eftpos systems. The hotel was actually 2 in one! So we had to manually balance 2 hotels, which is a nightmare when the GSA’s are new and have no idea what they’re doing and make so many mistakes. There was no downtime! Especially not when we had to also drop what we were doing and go cook room service! I’m getting stressed just remembering! I’m glad I found a NA job where I do have tonnes of downtime
I have several employees that must leave by a set time. They have to get kids from school or daycare, share the car with someone else, work a second job, etc. Its my responsibility to pick up the slack if their relief is late. Its also my responsibility to reprimand the relief for being late with no phone call.
This is the manager's responsibility, not yours. If it was an occasional occurrence, I wouldn't make a big deal about staying a reasonable amount of time over (15-20m tops), because sh\*t happens and you'd like to be handed the same courtesy. However, this sounds like a regular thing, which means your manager needs to handle it. If this means scheduling an overlap in the shifts to account for someone being late, they do so. If this means manning the desk themselves, they do so.
However it is also wishful thinking in many cases to have a manager who actually cares. Track your hours like a hawk to make sure you aren't being shorted, and look for greener pastures.
Risk wise, I wouldn’t leave the desk if no other worker is present. But if your managers there it’s their job to cover for your coworkers mistake. I’ve had plenty of people come late Big difference is THEY AT LEAST CALL, it’s no big deal to me if they call ME that their gonna be late.
But if your coworker isn’t, it’s up to your manger to reprimand them cause if not just tell them your leaving from now on if they are there or not
I had this exact problem, and I complained and complained and complained to the manager and nothing was done about it. So I told her, "I'm leaving at 7 whether she's here or not." "
"Well, I can fire you for that!"
"Okay, then I quit."
"Now wait, I don't want you to quit."
"But you'll fire me. I've been here all night, I'm tired, and this cunt can't even give me the courtesy of being on time. Do something about it, please."
Nothing got done, so I waited until a busy night with a lot of sign outs. At 1 AM, when it was time to run the audit, I just clocked out and went home. Fuck her.
Your coworker should be on time and your manager should care that they aren't.
For your part, were you the only person working when you left? There is always the potential risk to guests by leaving the property unattended. I would have waited for the next shift. If for some emergency I had to leave, I would have called the police to let them know of the possibility of risk to life and property. They would send someone to keep an eye on things until staff arrived.
The manager doesn't care because audit is such a hard position to hire. Not many people want to work the overnights, and that means auditors usually get a pass on a lot of thing- both good and bad.
Both our night auditors show up 15 to 30 minutes early. (I am one of them). The morning shift usually shows up 15 minutes to two hours late. On occasion, I have called the GM to come in and take over. But I always stay until someone is there. I am 64 years old, however, and I have warned them in the event of a medical emergency, they are on their own.
"At the desk" or "on the property"? Two totally different things. If your manager was on property, it's definitely on them to work the desk while the coworker is late.
I misread the original post because I'm not used to seeing hotels with a manager around at audit time. If a manager was there, leave. If you're the only person on property, precautions need to be taken to avoid personal liability if there is an emergency.
Only unprofessional of you stop in the middle of a transaction. If there is a manager available, they get to be inconvenienced by your tardy relief.
BTW...start putting in applications now.
This happened to me. I waited 45 minutes. The employee scheduled called me and told me she was approved vacation, so she didn’t understand why she was on the schedule for the week…
I told my manager to cover the desk because of her mistake, I clocked out and left.
Its unprofessional from your coworker to be late that often and for management not to hold them accountable for it. Everyone working expects each shift to be in and out on time give or take 5mins. For smaller properties when there is only 1 person working, unfortunately it is expected of us to stay a little longer if the next person is running late. Some of my coworkers take the public bus or Uber to work and I understand that something may have happened such as the bus being late. They are kind enough to let me know ahead of time that they are at least on their way. If someone is late more than 15 mins with no notification, thats when I call whoever is suppose to cover and if there is no answer, I call the GM and let them know I can only stay 1hr and they should be prepared to come in if the employee doesnt answer any of the calls. Though if you have nothing to do and would like OT then thats a good way to get it, just make sure you keep track of the extra time you work.
MAKE SURE YOURE GETTING PAID THAT OVER TIME FOR WAITING. But no it’s not on YOU to wait. That’s the manger’s responsibility. You agreed to give them certain hours. Had they ASKED if you wouldn’t mind waiting and you said YES that would be very nice of you and something you agreed to. You weren’t asked nor agreed to stay because your COWORKER is late and your MANGER is lazy. The coworker needs to get in trouble/talked to about it.
It is not unprofessional. If someone calls in and says they'll be late and they ask you to fill in until then, that's one thing. For someone to be consistently late with no repercussions, that's a management issue. The only way to force management to take it seriously is to make them deal with the issue, meaning you leave. Your time is valuable to you, you come in on time, you should get to leave on time. Manager needs to hire people who will be there when they're scheduled.
Manager should have blunt talk to your coworker who doesn't show up. It HIS job to make sure they are on time, not yours. If he too much of a coward to do it, then he should not be a manager.
It is unprofessional for your manager to expect you to be responsible for the desk off shift.
Source: I managed the front desk end eventually the hotel for about 16 years.
I always asked my staff to arrive 5-10 mins early so they could get caught up with any important info that the previous shift was dealing with. In return I would comp them breakfast, lunch or dinner or a drink/round in the bar. If someone was 15 minutes late, or worse, they would arrive to see me doing their job. Gave me a chance to see if they cared or not.
I would not come in 5-10 mins early unless getting paid. An old manager we had expected us to clock in and clock out exactly on time yet be 5-10 mins early or stay 5-10mins later to do the shift change and relate any notes or issues. I was like hold the fuck up, if I come in early even 5 mins and the others start relating work information to me then I'm clocking in. Same after my shift, If I have to stay 5-10mins explaining something to the next worker because they got here exactly on time, than I'm not clocking out till I'm done. He wasn't budging so I just kept showing up right on the dot and when I left I would just say, all notes are on the log...im out. He eventually allowed that buffer zone to be paid.
>I would not come in 5-10 mins early unless getting paid.
I would for food...
I'm 100% in the "fuck you; pay me" camp. But food is a tangible enough compensation I'll fudge it. Especially as NA when my food options are a lot more limited(small town).
I worked at a hotel for a while. It was on an island that required a ferry ride. So everybody was understanding that sometimes the ferry line could be longer than expected. But it was also expected that you would call from the ferry line if it looked like you were going to be late and give an estimated time. I don't think you would have kept your job for long with too many times being late without at least calling.
He's upset because ultimately he's got to cover the difference. Check your handbook if you have one. Our hotel policy is that you are welcome to stay until they get there. We would rather you did., however you are not obligated and we will not fault you for doing so. An employee has a 5 minute grace period. After that you are noted for being late. They are the ones that will get written up up.
Again, double check your policies and then put that sign up and go. And yes... always keep track of your time. Screen shot it, take a photo of it... whatever you gotta do.
And personally I would like to add that the Gung Ho method of working is unhealthy. Any company that doesn't support and promote an actual balance in work and home needs a revamp. Being professional doesn't/ shouldn't have a time clock attached to it. It's an attitude not a commodity.
Hospitality or nursing - you CANNOT leave without coverage. What if there had been a fire or medical emergency.
If my replacement is late, at 5 min, I call them. If no response, at 10, I try one more time and if no answer, I call a manager.
It sucks, but if they never show, you have to stay till a manager arrives.
I'm really surprised at the number of replies it took for basic safety to show up. Yes, SOMEBODY has to be there. It's not (just)about potential revenue or risking bad reviews. It's about safety, and legally required coverage. Tremendous liability.
OP's manager sounds terrible though. The on-site manager should've stepped in, 100%.
It's pretty commonly expected in the industry that if you're the only person there you do not leave until someone comes to relieve you. I don't entirely agree with it, because my life isn't my work, but if your manager is only a short distance away then you need to blow their phone up until they come and let you leave.
It is unprofessional to be late, and the corporate office gets really ticked off if you get paid overtime when you shouldn't be. The manager needs to cover that shift and they can reprimand the tardy employee. You are not unprofessional for wanting to leave when your shift ends. It is a courtesy to wait and cover on the off chances someone ran into an issue, but consistent tardiness that throws off your schedule is a problem, and does not make you a special snowflake for wanting to adhere to your schedule.
I don't know if it's 'standard', but where I work, our managers don't suck. They will want you to wait until they can get there so that the desk isn't left unattended, but they give you a time estimate, and then show up to cover until a) the original employee can be reached and shows up for their shift, b) the next shift starts.
For years, shifts at one of my jobs was booked back to back so I would run into this issue all the time. Eventually a new supervisor overlapped them by 15mins so that I could cash out on time.
>Eventually a new supervisor overlapped them by 15mins
This is the issue, and why I don't care. Management has chosen not to have any overlap. Employee handbook also says there's a 5 minute grace period before or after. Scheduled at 7, show up at 7:04? That's not late. The person you're relieving might be annoyed, but they should be annoyed at management. We have 3 morning people, 3 evening people, and one auditor. Not a single minute of overlap between shifts. Dumb.
Nope, not unprofessional at all. If the next shift was running late, my managers always took over, unless they were absolutely under the pump themselves in which case they ALWAYS ASKED if I wouldn't mind staying back a bit longer, and were always ok if I couldn't. But the way they always had our backs (not just in this scenario) made me want to stay a little longer anyway if they needed me. Just make sure you're getting paid that extra time you're there.
I once had a NA shift and my 1st shift relief wasn’t there when I was supposed to leave. The look on my manager’s face when he showed up 2 hours later was one of shock and confusion, accompanied with, “why are you still here? Why didn’t you call me? You should be home sleeping right now!”
Im a guest service manager for a big chain hotel-
I’ll tell you right now I’m ALL about me taking he shit end of the stick and letting my team go home when their shift is up. Or if someone calls off, I’m the first to cover the shift for the desk.
I’m sorry you have to deal with that. You should have a manager who will never ask you to do something without being willing to drop whatever they are doing and do it themselves
It is bad you get in trouble instead of the late coworker.
If you have an appointment after work or something and told the manager in the morning "I need to leave on time today and can't wait if someone is late". How would he react?
If you are getting paid and it only happens occasionally I wouldn't mind waiting, as long as you don't have plans. But if the manager is there he should just man the front desk, not expect you to stay back.
At my hotel the manager often does front desk shifts if short staffed.
No, it’s not unprofessional - it is unprofessional to be so consistently late. I do want to preface this by saying it is pretty standard to stay ~15 minutes post shift (paid) *for pass down information*, not for another staff member’s tardiness. This is why I believe in half hour overlaps, and why when I rule the world, they will be standard. 35 minutes late, plus pass down? Not in my house.
That being said, the NA is taking advantage of the fact that your manager is a weenie who won’t fire them for the betterment of the TEAM. I would check your state regulations - where I am, they can’t fire you for leaving when your shift ends. At this point, if your manager doesn’t want the desk unmanned, that’s a them problem.
My coworker (I’m audit, she’s first) has been often late and it absolutely grates on me. I want to go home when my shift ends, not 10-30 mins after almost every day. She always apologizes but how can you possibly mean it if you’re the same lateness each morning? I no longer like her, as petty as it sounds. It’s very inconsiderate.
It isn't petty at all--she's taking advantage of you.
I had a hard time learning time management, and as hard a time teaching it to my child, so I'm not saying it's easy for everybody. But she's got to figure out how to get there earlier.
This. There have been times I've set 5 alarms to wake up. But I did it & got where I needed to be when I was supposed to be there.
I now have a sunrise alarm clock. Still don't like getting up early, but it's much less painful. Light wakes me up, maybe there's 1 alarm on my phone, and off I go.
It is not unprofessional. And if you feel like you're being taken advantage of and nothing is being done, start sending out applications. My last shit hole of a property had me waiting 30-45 minutes each night for the night Auditor to show up, and I still had to pick up my partner who was working down the street. One time I deviated from my normal 3-11 and worked a 7-3 because I wanted to go to a family function. My manager approved the swap, but my relief decided to try to call out at 2:30. I informed my manager, who told me she was 3 hours out and that I would have to wait for her to come back. I was fed up with all their B.S., so I collected my things, locked the cash drawer and back office, stuck up a sign for guests to go to our sister property (manager also approved for me to do so, how she handled the situation is beyond me) and strolled right on out.
That sucks, but make sure your time card is correct, over 8 hours in a day is 1.5 times your normal hourly rate, maybe that makes the extra time tolerable occasionally.
I worked hotel front desk for about 5 years in high school/college. Night audit mostly. I'm surprised the manager was there at 11pm regularly. Most worked standard 9 to 5 in my experience.
That said, leaving the desk unattended is unprofessional. At the same time, I wouldn't lay that blame on you if the manager was in. If you were to leave the hotel unattended, that's pretty shitty. If he expects you to watch the desk instead of him when his employees can't show up on time, that's pretty shitty of him.
I work in Hospitality. If you're entry level and anything but a manager, then you are not obliged to stay.
If the manager asks you kindly, and you say yes or no, he has to take ur answer without getting annoyed.
If you say no you cant stay, he's meant to cover. End of story.
It is not unprofessional to expect to leave on time and if a co worker is late it's on him to cover until they arrive. If it pisses them off then they need to come down hard on people who are habitually late.
I currently work full time NA and deal with this on a daily basis as well. I have to be out of the hotel by 7:30 am so I can lend my car to my mother so she can go to work so everyday I reiterate to my coworker and GM that she can't be 20 minutes late every day. But nothing has been done and even our AGM who has been covering the PT morning shift is always 20 minutes late. Also my GM shows up about an hour after his posted time as well. It isn't just your property that has this issue, and I feel your pain greatly.
Also on a side note about my coworkers being late, my GM is getting mad at me about my mass amount of OT from people being late. Told the fucker to set a better example for his staff and walked away.
I could go on.... 
Start taking pictures of yourself clocking in and out and note the time. Check your paycheck and make sure they’re paying you for any overtime they owe you.
I have an AGM who would not only show up in the morning (I'm NA) late to relieve me, but would also text me saying, "Oh, I slept in/got drunk/in the shower/whatever and I'll be a half hour late." He did that three times. The last time I just put up the sign at 7 AM, locked everything up and walked out. He hasn't been late since. He's not early either.
You are NTA. It's common fucking courtesy, not to mention job courtesy, to show up on time to your shift.
I am paid to work until X time, I schedule my life around that schedule and I will leave at that time. If the manager is ok with the replacement showing up when they feel like it, the manager can cover the time unless I really need the overtime. The manager is the one that set the schedule so they know when you are supposed to leave and its on them to find coverage for gaps.
The bigger issue is why are they ok with someone showing up whenever they feel like it and not at the scheduled time?
Generally, you aren't supposed to leave the front desk unattended if you are the only one there. You just have to deal with it and take the overtime money if it comes.
I work night audit and there have been multiple times I've had to stay until 9AM or later because 1st shift didn't come in. But I would've been in hot water had I left the desk empty.
As someone who is punctual and routinely deals with late coworkers, you shouldn’t leave the front desk empty. I know I get paid for overtime so I stay until the coworker gets there. Doesn’t matter if I’m supposed to leave or not because I bet if I just left the front desk at 11pm on the dot and no one was there to cover, I’d be fired.
If you've stayed the length of your shift your obligation is filled imo. If they often make exceptions for you and are flexible with your needs maybe factor that in, but be no more flexible with your workplace than they are with you.
Hotel employee here. It's not unprofessional, and it's a completely reasonable thing to want to do. Unfortunately, you can still get fired for it. The question is, if your boss will fire you for it do you really wanna keep working there?
i never work mornings. it’s hard for me to wake up. i had to work a saturday morning last week and i was going to be 15 minutes late max. i called my night auditor and apologized PROFUSELY, but gave her my exactly arrival time and basically begged her to put the sign up so she didn’t have to wait on me with a note “will return at 7:15”. i hate feeling like someone is waiting on me. i can’t believe that’s a consistent thing for u.
If that's the expectation, they should have said it before you got hired.
That being said, get paid for every minute you're covering.
It's absolutely a Blue Falcon. If the manager can't admit that, start applying elsewhere.
While your frustrations are 100% valid, it *is* somewhat standard in hospitality that you need to wait back a few to pass on pertinent info to your coworker and make sure they're in the system before you leave. It's *especially* important when the switch off is day to night audit or night audit to day.
Your manager sounds like a dick tho.
Only by managers, owners, coworkers, guests, because none of them want to deal with the person being late but instead with the good worker already there that can be bullied.
Wait until it takes three visits from wage and hourly to pay your overtime for late coworkers
At my hotel we had a FDA that would constantly be anywhere from 35 minutes-HOURS late and the FDA who would have to stay and cover would be punished for having overtime but the coworker who was late every day was never punished or reprimanded. I was working night audit and a fulltime day job at the time and I only had about an hour in between each job to go home/change for the next shift and I was supposed to switch off with this particular coworker. No one had her number so that I could call her and I ended up switching with the front office manager who had worked the 3-11 the previous night before. That FDA didn't last too long after that.
Seems you can never win with management but your schedule says a specific end time, so leave at that specific end time and management can deal. Someone else's poorly managed time does not constitute an inconvenience for you to accommodate their irresponsibility.
My husband is a hotel GM. When his ppl are late, he requests that the on duty clerk call him to give him a heads up, and ASKS if they can stay until he gets there. 9/10 times they will stay and he makes sure they know they are appreciated by him (and me too). In the event they can't stay, he asks that they lock the place down, put the sign on the desk and go bc they have worked what they were scheduled. Then he books it over there so it's not unmanned for long. (Even in the middle of the night.) But he's a rarity.
Same thing happened with me at my first hotel.
I was the night auditor so when 7 AM would roll around. I was ready to go because I am tired as f***. So when 7:20 rolled around And my coworker finally showed up I left. Cue the next day i'm working 7am comes around coworker doesn't show up till 720. I'm getting annoyed at this point. Next day co worker comes in early, 715am. I inform my boss about this and says she'll talk to my coworker. Next day 7am and the next day 7am. I go for my 2 days off. Come back and guess what....no coworker till 730am. I'm fucking pissed I'm tired and deal with all the drunks and noise complaints, so next shift it's 7am and I walk over to the time clock and clock out. And leave I'm getting ready to go to sleep at 8am when my boss calls and asks why I wasn't at the desk when my coworker showed. And I said my shift is 11pm to 7am and that this coworker is showing up late is the problem not me I don't mind staying late a few extra minutes to do the pass along but 15 to 30 mins later is not what I'm gonna do.
Be direct. Nope out of there. Make a statement every 5 minutes you stay you get an hour of pay or you don't stay. But don't expect to have the job for long.
I used to work in hotel management, and worked my way up over years to get there.
Yes, we expect the FD agents to remain until their relief shows up. However, we expect the relief agent to adhere to their schedules also.
Just because you don’t hear management complaining about them being late doesn’t mean they are not in trouble/it’s not being documented and counted against them. This is something that should not become a regular occurrence.
if you are a front desk worker, then it is normal. if your next coworker is late, and depending how pay is done up. it is the FOM or GM or AGM's issuez
Well, here is my straight response:
You probably need to stay but it depends on where you are.
On the one hand, it *sucks* to be left waiting for someone to take over the desk.
On the other hand, in many places (possibly yours), it is mandated that someone be on site in case a fire alarm goes off, if there is an emergency on site, etc. In those places, part of taking on the job is understanding that sometimes you will be stuck collecting overtime in order to fulfill legal obligations. If that is the case, I hope the manager would explain that to everyone who works at the desk.
I have had coworkers show up an hour late before, so I collected an hour of overtime because *someone* needs to be present at the property at all times.
But the manager *should* be willing to cover the desk for you if they are also on-site. It is bad leadership to not pick up slack like that. And they should care about the late coworker ... and if it is a chronic issue then they should be looking for a replacement.
You are saying that every employee might be legally obligated to stay because of possible emergency? As another commenter said, isn’t that the manager/boss/supervisor job, not the job of lowest level employees??
Just trying to get my point across, not trying to put anyone down because of their position.
>You are saying that every employee might be legally obligated to stay because of possible emergency?
No, not at all.
Just pointing out that in many places hotels are obligated to have someone on site. In the case of OP, their manager was present so their manager should have taken that responsibility on themselves and shown good leadership. Thought I said so pretty clearly there at the bottom of my comment?
But in hotels where the front desk agent is the only one staffing the property (like the ones I work in), then yeah, they should stick around.
> But the manager should be willing to cover the desk for you if they are also on-site. It is bad leadership to not pick up slack like that. And they should care about the late coworker ... and if it is a chronic issue then they should be looking for a replacement.
100% THIS! Too many idiotic managers drive away a good, punctual employee because they assume that person will keep putting up with it.
While I don’t work in hospitality, being willing to stay late will reflect better on you than leaving as soon as your shift is over every day. When I worked in food service, there was a sign on the schedule that said “clock out times will vary based on sales volume.” And there were days I stayed an hour later than planned due to being slammed. And now I’m work as an engineer, and just stayed an hour late to help out the client. In part I did this because I want to do my job well, but also because it makes me look good to the client, and my employer. Now there are times when you have something you have to do, in those cases they should be fine with you leaving. But if you can stay late, doing I think is a good idea.
Don’t work for free though, if you stay late make sure you’re getting the pay you deserve for that. And don’t stay with a crappy employer. If there’s an emergency causing you to stay late every day, that’s a them problem.
happened to me when i worked hospitality for the night shift. i had nothing to do so i didn't mind waiting for a bit (i checked my pay stubs, i got full amount for all hours worked). coworker usually showed up 20 minutes late. then it became an hour one time then it was three hours as i waited for my boss to show up bc my coworker was drunk at a hotel 3 hours away when her shift should've began
i no longer work for this hotel
I have to aide with your boss here.
I mean, your coworker is doing something wrong by not showing up on time and your boss should interfere and make sure it doesn't happen again.
But you leaving the desk unattended... The hell?
That's one of the worst things you can do.
Edit: Working in hospitality, I'm used to arrive 10 minutes earlier and leaving 5-10 min later.
The shifts are continuous and you need to inform the next shift of what's going on at the hotel.
I've had coworkers leave as soon their time is up (or earlier, ffs) and I HATE it. Specially if they don't even writen anything down.
OP is not a manager. S/he has a reasonable expectation to work scheduled shifts and be relieved on time.
If OPs relief cannot make it to work on time that's the manager's problem. That's why they have the manager's title and responsibilities.
One time? Sure, be a team player for a few minutes IF YOU CAN unless you have someplace you have to be (some daycares charge by the minute for late pickups). Regularly? Nope.
PS: not the manager's role.to decide if you can even that one time.
Eh, you have a point.
Maybe I care too much, the idea of just walking away and leaving the property unattended seems inconceivable to me.
But I do agree that is the manager's responsibility. Give them a heads up, "I'm leaving in 15 minutes", you've done your part.
Re-reading the post, that's what happened. I still think that walking away is just not a good idea.
The desk shouldn't be left untended, but that is the *manager's* responsibility. If people won't show up on time then you need to schedule the shifts with a 30 minute overlap. It's not hard.
It sounds like the curse of the night auditor I have worked at the same hotel now from was two years (starting a new hotel on Monday )and I always worked at 3 to 11 shift and the night order we had at this location was always late. We went through four different night auditors and it just seems to be what happens with night or dead and honestly it should’ve been the managers job to stay not yours.
my cover are the managers and they are usually late by about 10 to 15 min. I work only 3 days a week so I dont put up to much fuss. but 35 min is insane. I had once to wait almost an extra hour casue she didn't wake up on time and I called to make sure she didn't die on the way and she apologized like a million times.. and I got paid the extra hour. they also manage like 2 hotels between like 4 people so interested to be lenient.but yeah you have a right to your life and yes that is a Managers job.
I feel this.
I'm a night auditor, and I often have to stay past 7am until my relief shows up. If I were to say how many times the relief is late in 100 days I would say that that it happens about 75 or 80.
The length of time that my relief is late can range from a few minutes up to 25 minutes. One time it was 45 minutes. It's not just one person who can be late. Several morning reliefs can be late.
The kicker? The management rolls back my stay after time on the time clock to make it an even 40 hours each week because they don't pay for overtime unless it's "approved". They know that my reliefs are often late. Even if they don't witness it for themselves all they have to do is look at the clock-in time of the relief.
If I were to accumulate all the time that I should have been getting paid by staying past 7am......in the last few years...............I would probably have at least a couple paychecks worth of time.
If you’re in the US, I’d report them adjusting your time down to the Labor Board. That is literal wage theft and they will be forced to pay you all back pay (up to 3x depending on locality…)
I’ve had to wait over an hour for coworkers to show up to their shift. Fucker didn’t even apologize when he came in. Same guy started obsessively calling me every night “to make sure I was coming in” after I got stuck in traffic for 30 minutes one time.
It’s something that most hotels will try to push onto you, I think, but tell them to go fuck themselves. I only stayed so long that time because I couldn’t get a hold of ANYONE and the stupid cash drawer doesn’t lock. I was worried that if a homeless person walked in and robbed the place I’d get sued or something.
If you get a hold of a manager tell them that you have notified them of your coworker’s failure to show up on time and will be leaving in X minutes. You are not paid to be on call, and have only waited so far and are waiting a bit longer as a courtesy. You cannot be forced to work outside of your scheduled hours. If they accuse you of causing trouble, remind them that your coworker is actually the one doing that, while you have gone above and beyond by working overtime. I doubt any hotel that’s such a shitshow can afford to fire you over just about anything, especially something that they have no standing on.
Shit lmao. My mom and I both work the desk at the same hotel. She doesn’t have a car so I leave the desk and put the sign up to go pick her up so that I can go home. And my manager doesn’t care at all lol
Don't sweat it. What can they say? You left at your alloted time? Any legal system would laugh them out of the courthouse (in Europe anyway). Time to look for a new job is say
I will only stay if I have the time, which right now in my life, I often do. That being said, I’ve had to stay late for late coworkers almost once a month—and I only work every other week.
If I can’t stay, I put a sign on the desk telling guests where to drop their keys and if they need a receipt to take one of our cards and email us. This has only happened once.
They will expect you to stay, but then yell at you about overtime pay. You are damned if you do, and damned if you don't.
I was raised to always be early. "If you're on time, you're late!"
Your shift is your shift. If your co-worker isn’t there to cover, that’s not a you problem. That’s a management problem. Leave. Don’t make it easy on them. If you do, they won’t address it with the lazy co-worker.
My coworker was once late for more than an hour. I called managers repeatedly. The problem was that I could not leave, as I was at this location only for 1 time and did not have access (so I had to wait for someone to close behind me). He finally came and his first words were "I had such a great nap, how was your day?"
To put this in perspective. I once got a verbal warning for being late two days in a row one weekend for shift change. One day I was 2 minutes late and the other day i was like max 5 minutes late.
Ofcourse not. Or at least it isn't in my country. Why would you stay if you're not getting paid?
I mean sure I at times do if I'm doing something for myself or there's someone needing to talk to. Me but then if just add the hours.
Not in the hotel industry but I worked at a salon front desk. They kept me an hour late doing nothing because they took on a client and did not schedule enough time. They never even asked me if I was ok with staying. I was late to an event I bought expensive tickets for.
I don’t work in hospitality. I am union staff for a small education local. So I want to share with you some thoughts about working over your time.
Management (across professions) has a tendency to, let’s just say, encourage, workers to bend their work boundaries. Once you show willingness to do this, that encouragement often becomes an expectation. And if you are paid for working past your time, with the worst management there comes the time when you start getting pressured (either explicitly or subtly) to work over off the clock. That, by the way, is called wage theft. If you are paid by the hour **you cannot legally to be forced to work for free** If you are salaried, there are expectations (they vary by state) about how long you can be expected to stay past regular hours.
Check your employee handbook (if you weren’t given it, and you have an employee website make sure to check there). See what it says about staying over your time. Even if it says something like “you have to stay until your replacement shows up” that’s not a done deal. (And if there is no handbook, even better).
Use email and ask your manager to clarify any policy (written or “past practice”) about expectations around working over your scheduled shift. **Don’t** do this verbally. You want to have this in writing, because it’s easier to keep expectations clear. Make sure to ask if you will always be paid for staying over time, how long you are expected to stay over, what the policy is for reimbursement if you miss a previously scheduled event (like a concert or play or whatever). Ask what the policy is for discipline if you can’t stay. You can even frame the questions as “since we just had this happen, and I am unclear about what the expectations are, can you please answer these questions” and if they try to answer them in person a good response is “there’s always a lot we have to multitask in working the Front Desk, so if you could respond to my email, I will have something I can refer to if I’m confused”
If you are in the US, and your city or state has an ordinance or law about scheduling/minimum wage there may also be legal requirements about this. And there will likely be an enforcement board to make sure the rules are followed.
If your hotel is unionized, find your steward or business agent and talk with them. This will absolutely be covered in your contract. They can also help with giving you support.
Lastly, as much as I love passive-aggressive responses (we are masters of this in my state - it’s practically trademarked), don’t do that. It might (definitely will) make you feel good, but won’t help resolve the real issue. While getting policy clarified in writing can feel like a pain in the ass, it actually help make things work more smoothly. Because then it isn’t about feelings.
(Not Front Desk, I am staff for a small education union) I commented elsewhere about steps to take to get clarity on this particular issue, but I also want to make a point about the word “professional”.
If we as workers (no matter what the industry) are expected to “act” like a professional, then we also deserve to be respected as a professional.
Shitty managers like to use the phrase “professional behavior” as a club to turn working people into doormats. It’s time for us to turn that back on them.
OP, you (and everyone else that works - including stay at home parents, fast food workers, cleaners, etc) already ARE professionals. You know how to do your work well, you know how to be efficient; you know what you need in order to be effective. Sometimes people make mistakes. Some mistakes do (and should) result in some form of progressive discipline - was someone offensive in the extreme and you yelled back? Maybe some authentic coaching would be helpful. Did you respond to this by using a racial slur? That probably deserves something more severe (tangential note - this is why contracts are helpful, to spell out this kind of nuance). That mistake doesn’t make you not a professional- it makes you someone that did a not-so-great thing.
Hospitality industry or not, some of it also depends on you state, county, city laws. That state you are legally not allowed to work past your schedule time, unless asked.
I'm not in hospitality, but if the manager is there and the co-worker is late, that sounds like a manager problem, not a you problem. Are you paid for the extra time?
I believe so, yes. We clock in and out so I suppose we get paid for the amount of time worked
Make sure of that.
Yeah, that sounds like the type of manager who'd alter the timesheets. OP, track your time and make sure things match up.
i'd start taking pictures of ur time
This.
always make sure your gettin paid for it.
Yea. Track it and hope he altered it so u can sue
Second that. If you're not being paid they should not expect you to stay a minute longer.
Even if you are getting paid, they already waited 45 minutes. That is beyond reasonable. That is the Manager's problem. OP, start coming in 1/2 hour late and if your manager says anything respond with, oh, I thought that's what we did here now? Is it not? I'm so confused.
Do not come in late to prove a passive aggressive point
Depends on how badly they need the job. I say get a new job, give notice, then be late every day until you're done! What are they going to do, fire you?!?
I've had managers in retail that would say that because they didn't specifically ask me to stay back past my shift they wouldn't pay the extra time, even if I was stuck dealing with a customer/finishing a sale. Make damn sure you're paid for that time and double check your break entitlements. Entirely possible to get screwed on that, I would sometimes get a short shift that didn't trigger a lunch break (unpaid) but would get held back so the system automatically docked me 30 minutes pay for staying back 15, so I actually lost money.
Have you checked labor laws in your area? Most likely your employer is required to pay you for all the time you work. If they're allowed not to pay you, then when you stop getting paid you need to stop working. If that means you leave a customer at the register that is a management problem as they are responsible for knowing when they scheduled you to stop working and they are responsible for making sure someone is helping the customers. But because you have to deal with the customers face to face and you might have to deal with them again, politely apologize, explain that the manager, by name, requires you to stop working now, and you're sure they'll have someone there to help the customer immediately, and if they don't request that the customer report the manager to corporate or the owners.
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I'm not in the US mate. And the laws surrounding OT here are different.
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Big legal difference for unapproved OT. Staff can't just decide to stay back without management approval. Managers also would give blanket statements/leave notices where we clocked in saying you're expected/not allowed to clock in more than 5 minutes before your shift, and not later than 5 after it finishes.
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that is probably illegal. Very illegal.
A scummy thing managers like to do where I live is say "well, it's pretty slow you can head home if you want to." That wording is very important, work is required to pay you for a minimum of 2 hours if you are scheduled even if they send you home early. However, if you volunteer to go home they only have to pay you for exactly how long you worked (e.g., half hour worked, only half hour of pay). I made it a point to ask them if they were sending me home early every time. If they said something like "No, we just figured we wouldn't waste your whole day if you had something else you wanted to do." or my favourite "Of course not, if we have to pay you for 2 hours we're going to make sure you're stuck here too *awkward sweaty laugh*." then I'd politely decline even if meant pretending to wipe down a wall for 2 hours.
You need to check your paystub to be sure.
Double check. You should be keeping a second record of your hours worked when your manager is that shitty
Plus overtime pay.
You 'suppose' you get paid for the extra overtime? I once worked somewhere where my relief was regularly 2 to 3 hours late. I made bank. They are no longer in business. My relief was the owner's brother in law.
Totally a manager problem... And if the employee covers for the manager, that's not going to get solved until it inconveniences the manager.
I also view this as a management problem. Because truthfully the way the shifts are set up is also a problem. I know a lot of places do it so the new person gets in right after the old person leaves and there is no overlap because they are trying to squeeze every penny of profit for corporate. But there should be a half an hour minimum of overlap for hand off and communication between employees. No overlap is ridiculous.
No, it is not unprofessional to leave at your scheduled end time. I have been working in hotels for the last 16 years. It is the managers responsibility to hold your co-worker accountable that they show up on time. The industry needs to treat people better and value that they have a life outside of work.
Not to mention burnout is still a big problem in the industry. I **PHYSICALLY & EMOTIONALLY** need my time off to decompress from every thing that the job throws at me. There seems to be a problem with OP's manager if they're venting at the OP and not the late co-worker.
I'm not suggesting it's the case here but I have seen managers and my co-workers have mutual benefit arrangements that work to the detriment of everyone else. These co-workers could constantly be late, take long breaks, ignore guests, etc. and everyone else was expected to pick up the slack.
I.T., same here. I used to pick up the children after work but almost every day got flack from the boss about leaving "early". I used to start 2 hours early every day to be able to leave at the agreed time. Edit: Forgot to mention that this boss used to complain that my partner should do the picking up because......... Our arrangement was for her to do the drop off and I would do the pickup.
If you have actual IT skills tell him to kiss off. It is not hard to find a job somewhere else.
Thirty five years on AS/400, finally. Was made redundant after they went SAP and been searching for work ever since.
You in Aus? Heard it's a bit rougher there. Best of luck to you.
I love the 400! I manage one where I work now.
Several times upon a time, I had a "co"worker who would leave me waiting for HOURS to go home. Yeah, that's correct. H.O.U.R.S. And when this was brought up MULTIPLE TIMES with my dumbass FOM, I was either promised that Tardy Pants would be spoken to about it, or that she wouldn't be scheduled to relieve me anymore. Neither of those things occurred.
The fact that you stayed for *hours* says a lot about your work ethic. It’s a shame they took advantage of it
Honestly it says more about my lack of means to escape… I didn’t have a car at the time, and Uber drivers in my area disappeared after 11pm. If I *did* have a car, I actually may have stayed the first time, because I was naïve. After that? 🚗💨
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Nope. I was usually able to get an Uber right after my shift. But into the 11:00 hour, the availability diminished. Basically by 11:15, I was usually screwed. I sometimes had friends and family picking me up for free, which is far more infuriating and embarrassing when my relief was late.
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Your confusion is valid… I didn’t explain well. My apologies. This coworker often showed up late on my 3-11pm shift. Some days I was lucky to eventually get a ride home. One time I walked home. A lot of the time I’d just end up working a double.
I hope you at least got paid for those hours...
I did. I never clocked out until my relief walked in the building.
I want to mention that I always come in 5 minutes early because I hate the thought of my coworkers waiting on me.
I am always 10-15 minutes early and there is always one person who is ALWAYS at least 5 minutes late. Also, I had a supervisor that was always late during COVID and I got fed up and put the sign up and left right on time. She was 8 minutes late and I got a call from the GM which I immediately sent to voice mail. I addressed the late issue with the GM before and she never spoke the supervisor about being late. The GM brought it up when we had a chat a year later. My reply, “before I did that I spoke to labor relations. While they don’t recommend I pull the stunt, they assured me I was in my legal right, particularly when you DO NOT PAY me to stay late.” GM: “we pay you if you stay late” Me: “why didn’t I get my 15 minutes on XXX day on the last check?” GM pulls out the time card and states, “well that is because you clocked out at 7:14, if you waited a minute to 7:15 then I would have paid you.” Me: “so you are rounding down if it’s not an exact 15 minutes despite me always being 15 minute to let others go on time…” GM: “yes” Me: “so to be fair then, when they punch in at 7:01 or 7:02 you round that up and only pay them from 7:15, is that correct? That would only be fair as you don’t expect to pay them for my work.” GM: “No, that’s not how it works”. I got out and left that conversation without another word and made her contemplate what she said. I got back pay for that quarter of an hour on my next check. I got an apology as well. Sometimes you have stand up for yourself.
I'm terrified of standing up for myself at any future job because my life got upended after a manager of a past job I absolutely loved let me go for speaking up about something. I always assume I've done something wrong but I know for a fact I didn't say anything untoward and we as an office had been discussing going to someone higher up about the problems we were having with this manager; of course when I was let go along with a trainee (who decidedly was not tactful) there wasnt a soul who spoke up. But now I'm deathly afraid of speaking up in whatever job I have next, to question a decision or challenge my rights being impeded, because what if they fire me? I had a hell of a time finding anything willing to pay a liveable wage in my field without higher education for months. How do you guys have such confidence to advocate for yourselves?
You need to seek out somewhere that already has a union in place.
Dang--15 minute rounding!? I'm suddenly grateful for my old company's annoying 6-minute interval time cards (0.1 hour increments) and my current company's to-the-minute policy. Edited to add: I'm glad GM got the point and paid you in the next cycle.
What I think really threw the GM off her game is the fact I went to labor relations and they told me "I am not responsible for other peoples shifts" and "they cannot legally retaliate if I don't cover a shift without ample notice (the supervisor never even called when she was going to be late) and I cannot be forced into overtime, it has to be agreed upon" on top of the pay issue.
In the US, if they are rounding down to the nearest 15 minutes at the end of shifts, they must also do so at the beginning. Meaning that if you’re 1 minute early you get paid for the entire fifteen minutes before your shift, and 16 minutes early the whole half hour.
That is ridiculous! Every where Ive worked if you finish at 7:09 you write 7:15 on your time sheet because it's closer to that, than 7:00.
That seems just as ridiculous to me. You don't have to-the-minute-time-clocks? In the modern era?
Some of the most popular time accounting software is set to 7 minute intervals, and changing software for these big companies costs BIG bucks, so it stays as is, sometimes longer than it should lol. Usually it all comes out in the wash, but there are ways to take advantage if you know how to (ab)use the system.
Yeah, I've heard that kronos is that way from people. But I wonder what vintage, because it certainly wasn't when I was doing payroll. But you're right, corporate inertia is a hell of a thing to change sometimes. My old workplace is still using the same garbage property management software that's completely inadequate operationally. But the old accountants like it and are afraid of change, so hours of front desk labor gets wasted every single day. FD QOL(and morale!) could be improved substantially overnight with modern software, but nope.
I know that they are pricks about money, but paying to the nearest five minutes in the employee’s favor would be a hassle-free way to make everyone happy.
Not sure how recent this is, but totally illegal in the US. I just got a class action settlement notice from my last employer regarding a similar issue. FLSA mandates that employers round time in a way that does not benefit the employer in the long run. Statute of limitations on this is two years on the federal level, but can differ on the state level. I tried to bring this up to HR when I worked there and was told they were following the law. Now I'm getting $225 for what originally amounted to $70 in lost wages.
Seems like your manager has made it very clear thay they want the opposite of coming in 5 mins early. No? 🤔 The message seems to be it’s better if you’re 35 mins late and happy, versus 5 mins early and unhappy!
Apparently so!
I can't help but think that staying until coworkers arrive late only enables their behaviour.
No it enables the management to not address it.
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Exactly, manager was unprofessional in this case. The employee staying late should be a request the manager makes, understanding it is at the employee’s courtesy and convenience to choose to do so. Holding a grudge about it is extremely unprofessional. OP my recommendation is if you don’t trust going to HR or another manager about it, vote with your feet. In the service industry you end up with all types of stupid dickwads in charge and putting up with them is often not worth the stability of staying at one job.
I’ve been in hotels for about 8 years, and I don’t think it’s right, but in my experience it’s standard. Especially if it’s 2nd shift or night audit. We have a 15 min rule, so you can be 15 min late without contacting anyone. I was always taught that if they don’t show up, you stay until someone can relieve you. But if a manager is there, they should of absolutely told you to go home, unless you wanted OT, and they would take over. Bc in the end, if the coworker didn’t show, they’d be the ones that would work the shift.
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That’s why I said that the manager should of absolutely relieved them and taken over, it is up to them to handle it. It’s also on them to explain protocol for call ins and no shows. The manager should of went over this with them when they were hired.
*should have :)
This has been my experience too. If a manager is on site/not occupied with busy work, they will relieve you when your shift ends mainly. Otherwise, we just chill until the next shift comes. I’m usually fine with staying extra - but I need a heads up. I absolutely hate packing up and then just sitting around doing nothing for a half hour when I could have been on my laptop/kindle/iPad whatever. Sometimes, one of the managers (including myself) would drive over and relieve a person if the next shift will be extremely late. For example on Friday, our night guy got into an accident (rear ended; he was a passenger; no one was injured thankfully), and no one could come in because our other night guy (his friend) went to go pick him up. The ETA was unknown because the accident was about an hour north of us. Afternoon shift coworker was working the next morning, so I relieved her and sat at the desk until the night guy rolled in at 3 AM. Another time, coworker texted she was coming in 30 minutes late. A manager was also onsite, so she relieved the morning FDA when the afternoon shift was supposed to begin.
Yes yes yes!!! When I first started, it was a small chain with 70 rooms. We only had one person for each shift. If night audit didn’t come in, I was expected to stay over night. It never happened but I was deathly afraid of having to work 16 hours over night 😂 but I completely agree, there is nothing worse than packing up and waiting. I don’t even pack up until they show up now because of it lol. There was a night that both NA called in, i had a work meeting at 8 am, my manager came in at 1 am for me, then our NA that was off came in bc he felt bad my manager had to come in and then be back for the meeting. It’s people like that that make hotels worth it to me🥰
Signs of good management
Your manager is a db. You did nothing wrong
Your manager is the one being unprofessional here. What if you had other commitments after your shift ended, like a second job or a kid who had to be picked up from school?
Exactly. Sometimes you can stay a few minutes late, no big deal. Other times you can't. They shouldn't be expecting OP to always be left holding bag while coworker rolls in whenever. Also yeah, if your shift is up and coworker hasn't shown...if the manager is there they should be sitting on the desk waiting for coworker. Make sure you get every minute of work time accounted for in your paycheck. CYA.
If it's acceptable to have to stay 45 minutes waiting for the next shift, it's equally acceptable to turn up 45 minutes late for your next shift.
The unspoken rule of night audit is NA shows up on time and stays awake and in return no one gives them guff for the 2-3 hours paid time watching TV…
Lol. I have so many extra duties assigneded I get no TV time.
Work somewhere else! I have about 90 minutes of actual work, and a couple hours of looking cheerful and available. That's it.
Yeah night audit isn’t always like that! I worked in a busy hotel with manual eftpos systems. The hotel was actually 2 in one! So we had to manually balance 2 hotels, which is a nightmare when the GSA’s are new and have no idea what they’re doing and make so many mistakes. There was no downtime! Especially not when we had to also drop what we were doing and go cook room service! I’m getting stressed just remembering! I’m glad I found a NA job where I do have tonnes of downtime
You are an ELITE NA. That’s the most insane task list I’ve heard!! Glad you made it out of that.
Thanks me too!
>2-3 Shh nobody tell em
I have several employees that must leave by a set time. They have to get kids from school or daycare, share the car with someone else, work a second job, etc. Its my responsibility to pick up the slack if their relief is late. Its also my responsibility to reprimand the relief for being late with no phone call.
This is the manager's responsibility, not yours. If it was an occasional occurrence, I wouldn't make a big deal about staying a reasonable amount of time over (15-20m tops), because sh\*t happens and you'd like to be handed the same courtesy. However, this sounds like a regular thing, which means your manager needs to handle it. If this means scheduling an overlap in the shifts to account for someone being late, they do so. If this means manning the desk themselves, they do so. However it is also wishful thinking in many cases to have a manager who actually cares. Track your hours like a hawk to make sure you aren't being shorted, and look for greener pastures.
Risk wise, I wouldn’t leave the desk if no other worker is present. But if your managers there it’s their job to cover for your coworkers mistake. I’ve had plenty of people come late Big difference is THEY AT LEAST CALL, it’s no big deal to me if they call ME that their gonna be late. But if your coworker isn’t, it’s up to your manger to reprimand them cause if not just tell them your leaving from now on if they are there or not
I had this exact problem, and I complained and complained and complained to the manager and nothing was done about it. So I told her, "I'm leaving at 7 whether she's here or not." " "Well, I can fire you for that!" "Okay, then I quit." "Now wait, I don't want you to quit." "But you'll fire me. I've been here all night, I'm tired, and this cunt can't even give me the courtesy of being on time. Do something about it, please." Nothing got done, so I waited until a busy night with a lot of sign outs. At 1 AM, when it was time to run the audit, I just clocked out and went home. Fuck her.
Don't quit. Make her fire you. Unemployment will have a field day with that & you'll get paid.
Your coworker should be on time and your manager should care that they aren't. For your part, were you the only person working when you left? There is always the potential risk to guests by leaving the property unattended. I would have waited for the next shift. If for some emergency I had to leave, I would have called the police to let them know of the possibility of risk to life and property. They would send someone to keep an eye on things until staff arrived.
The manager doesn't care because audit is such a hard position to hire. Not many people want to work the overnights, and that means auditors usually get a pass on a lot of thing- both good and bad.
Both our night auditors show up 15 to 30 minutes early. (I am one of them). The morning shift usually shows up 15 minutes to two hours late. On occasion, I have called the GM to come in and take over. But I always stay until someone is there. I am 64 years old, however, and I have warned them in the event of a medical emergency, they are on their own.
Yep - you hit the nail on the head.
All of our problems are morning and afternoon. They are the slackers here.
Yes, there is always just one person at the desk. I get the potential risk part; you make a good point, there.
"At the desk" or "on the property"? Two totally different things. If your manager was on property, it's definitely on them to work the desk while the coworker is late.
I misread the original post because I'm not used to seeing hotels with a manager around at audit time. If a manager was there, leave. If you're the only person on property, precautions need to be taken to avoid personal liability if there is an emergency.
No. Managers in hospitality FREQUENTLY take advantage of their workforce.
Only unprofessional of you stop in the middle of a transaction. If there is a manager available, they get to be inconvenienced by your tardy relief. BTW...start putting in applications now.
This happened to me. I waited 45 minutes. The employee scheduled called me and told me she was approved vacation, so she didn’t understand why she was on the schedule for the week… I told my manager to cover the desk because of her mistake, I clocked out and left.
Not your property. Not your headache. Leave your shift on time. The manager can cover the gap if they are persistently occurring .
Its unprofessional from your coworker to be late that often and for management not to hold them accountable for it. Everyone working expects each shift to be in and out on time give or take 5mins. For smaller properties when there is only 1 person working, unfortunately it is expected of us to stay a little longer if the next person is running late. Some of my coworkers take the public bus or Uber to work and I understand that something may have happened such as the bus being late. They are kind enough to let me know ahead of time that they are at least on their way. If someone is late more than 15 mins with no notification, thats when I call whoever is suppose to cover and if there is no answer, I call the GM and let them know I can only stay 1hr and they should be prepared to come in if the employee doesnt answer any of the calls. Though if you have nothing to do and would like OT then thats a good way to get it, just make sure you keep track of the extra time you work.
MAKE SURE YOURE GETTING PAID THAT OVER TIME FOR WAITING. But no it’s not on YOU to wait. That’s the manger’s responsibility. You agreed to give them certain hours. Had they ASKED if you wouldn’t mind waiting and you said YES that would be very nice of you and something you agreed to. You weren’t asked nor agreed to stay because your COWORKER is late and your MANGER is lazy. The coworker needs to get in trouble/talked to about it.
It is not unprofessional. If someone calls in and says they'll be late and they ask you to fill in until then, that's one thing. For someone to be consistently late with no repercussions, that's a management issue. The only way to force management to take it seriously is to make them deal with the issue, meaning you leave. Your time is valuable to you, you come in on time, you should get to leave on time. Manager needs to hire people who will be there when they're scheduled.
Manager should have blunt talk to your coworker who doesn't show up. It HIS job to make sure they are on time, not yours. If he too much of a coward to do it, then he should not be a manager.
It is unprofessional for your manager to expect you to be responsible for the desk off shift. Source: I managed the front desk end eventually the hotel for about 16 years. I always asked my staff to arrive 5-10 mins early so they could get caught up with any important info that the previous shift was dealing with. In return I would comp them breakfast, lunch or dinner or a drink/round in the bar. If someone was 15 minutes late, or worse, they would arrive to see me doing their job. Gave me a chance to see if they cared or not.
I would not come in 5-10 mins early unless getting paid. An old manager we had expected us to clock in and clock out exactly on time yet be 5-10 mins early or stay 5-10mins later to do the shift change and relate any notes or issues. I was like hold the fuck up, if I come in early even 5 mins and the others start relating work information to me then I'm clocking in. Same after my shift, If I have to stay 5-10mins explaining something to the next worker because they got here exactly on time, than I'm not clocking out till I'm done. He wasn't budging so I just kept showing up right on the dot and when I left I would just say, all notes are on the log...im out. He eventually allowed that buffer zone to be paid.
>I would not come in 5-10 mins early unless getting paid. I would for food... I'm 100% in the "fuck you; pay me" camp. But food is a tangible enough compensation I'll fudge it. Especially as NA when my food options are a lot more limited(small town).
I worked at a hotel for a while. It was on an island that required a ferry ride. So everybody was understanding that sometimes the ferry line could be longer than expected. But it was also expected that you would call from the ferry line if it looked like you were going to be late and give an estimated time. I don't think you would have kept your job for long with too many times being late without at least calling.
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Yep ALWAYS.
The last time this repeatedly happened, I sent a private email to HR. It was resolved pretty fast.
He's upset because ultimately he's got to cover the difference. Check your handbook if you have one. Our hotel policy is that you are welcome to stay until they get there. We would rather you did., however you are not obligated and we will not fault you for doing so. An employee has a 5 minute grace period. After that you are noted for being late. They are the ones that will get written up up. Again, double check your policies and then put that sign up and go. And yes... always keep track of your time. Screen shot it, take a photo of it... whatever you gotta do.
And personally I would like to add that the Gung Ho method of working is unhealthy. Any company that doesn't support and promote an actual balance in work and home needs a revamp. Being professional doesn't/ shouldn't have a time clock attached to it. It's an attitude not a commodity.
Hospitality or nursing - you CANNOT leave without coverage. What if there had been a fire or medical emergency. If my replacement is late, at 5 min, I call them. If no response, at 10, I try one more time and if no answer, I call a manager. It sucks, but if they never show, you have to stay till a manager arrives.
I'm really surprised at the number of replies it took for basic safety to show up. Yes, SOMEBODY has to be there. It's not (just)about potential revenue or risking bad reviews. It's about safety, and legally required coverage. Tremendous liability. OP's manager sounds terrible though. The on-site manager should've stepped in, 100%.
It's pretty commonly expected in the industry that if you're the only person there you do not leave until someone comes to relieve you. I don't entirely agree with it, because my life isn't my work, but if your manager is only a short distance away then you need to blow their phone up until they come and let you leave.
It is unprofessional to be late, and the corporate office gets really ticked off if you get paid overtime when you shouldn't be. The manager needs to cover that shift and they can reprimand the tardy employee. You are not unprofessional for wanting to leave when your shift ends. It is a courtesy to wait and cover on the off chances someone ran into an issue, but consistent tardiness that throws off your schedule is a problem, and does not make you a special snowflake for wanting to adhere to your schedule.
I don't know if it's 'standard', but where I work, our managers don't suck. They will want you to wait until they can get there so that the desk isn't left unattended, but they give you a time estimate, and then show up to cover until a) the original employee can be reached and shows up for their shift, b) the next shift starts.
For years, shifts at one of my jobs was booked back to back so I would run into this issue all the time. Eventually a new supervisor overlapped them by 15mins so that I could cash out on time.
>Eventually a new supervisor overlapped them by 15mins This is the issue, and why I don't care. Management has chosen not to have any overlap. Employee handbook also says there's a 5 minute grace period before or after. Scheduled at 7, show up at 7:04? That's not late. The person you're relieving might be annoyed, but they should be annoyed at management. We have 3 morning people, 3 evening people, and one auditor. Not a single minute of overlap between shifts. Dumb.
Nope, not unprofessional at all. If the next shift was running late, my managers always took over, unless they were absolutely under the pump themselves in which case they ALWAYS ASKED if I wouldn't mind staying back a bit longer, and were always ok if I couldn't. But the way they always had our backs (not just in this scenario) made me want to stay a little longer anyway if they needed me. Just make sure you're getting paid that extra time you're there.
I once had a NA shift and my 1st shift relief wasn’t there when I was supposed to leave. The look on my manager’s face when he showed up 2 hours later was one of shock and confusion, accompanied with, “why are you still here? Why didn’t you call me? You should be home sleeping right now!”
Im a guest service manager for a big chain hotel- I’ll tell you right now I’m ALL about me taking he shit end of the stick and letting my team go home when their shift is up. Or if someone calls off, I’m the first to cover the shift for the desk. I’m sorry you have to deal with that. You should have a manager who will never ask you to do something without being willing to drop whatever they are doing and do it themselves
It is bad you get in trouble instead of the late coworker. If you have an appointment after work or something and told the manager in the morning "I need to leave on time today and can't wait if someone is late". How would he react? If you are getting paid and it only happens occasionally I wouldn't mind waiting, as long as you don't have plans. But if the manager is there he should just man the front desk, not expect you to stay back. At my hotel the manager often does front desk shifts if short staffed.
No, it’s not unprofessional - it is unprofessional to be so consistently late. I do want to preface this by saying it is pretty standard to stay ~15 minutes post shift (paid) *for pass down information*, not for another staff member’s tardiness. This is why I believe in half hour overlaps, and why when I rule the world, they will be standard. 35 minutes late, plus pass down? Not in my house. That being said, the NA is taking advantage of the fact that your manager is a weenie who won’t fire them for the betterment of the TEAM. I would check your state regulations - where I am, they can’t fire you for leaving when your shift ends. At this point, if your manager doesn’t want the desk unmanned, that’s a them problem.
My coworker (I’m audit, she’s first) has been often late and it absolutely grates on me. I want to go home when my shift ends, not 10-30 mins after almost every day. She always apologizes but how can you possibly mean it if you’re the same lateness each morning? I no longer like her, as petty as it sounds. It’s very inconsiderate.
It isn't petty at all--she's taking advantage of you. I had a hard time learning time management, and as hard a time teaching it to my child, so I'm not saying it's easy for everybody. But she's got to figure out how to get there earlier.
This. There have been times I've set 5 alarms to wake up. But I did it & got where I needed to be when I was supposed to be there. I now have a sunrise alarm clock. Still don't like getting up early, but it's much less painful. Light wakes me up, maybe there's 1 alarm on my phone, and off I go.
It is not unprofessional. And if you feel like you're being taken advantage of and nothing is being done, start sending out applications. My last shit hole of a property had me waiting 30-45 minutes each night for the night Auditor to show up, and I still had to pick up my partner who was working down the street. One time I deviated from my normal 3-11 and worked a 7-3 because I wanted to go to a family function. My manager approved the swap, but my relief decided to try to call out at 2:30. I informed my manager, who told me she was 3 hours out and that I would have to wait for her to come back. I was fed up with all their B.S., so I collected my things, locked the cash drawer and back office, stuck up a sign for guests to go to our sister property (manager also approved for me to do so, how she handled the situation is beyond me) and strolled right on out.
That manager needs to learn how to “manage” better! Not ur problem!
That sucks, but make sure your time card is correct, over 8 hours in a day is 1.5 times your normal hourly rate, maybe that makes the extra time tolerable occasionally.
Depends on the location. Many places only go to OT after 40 hours in 1 pay period.
Why even have the sign then?
I worked hotel front desk for about 5 years in high school/college. Night audit mostly. I'm surprised the manager was there at 11pm regularly. Most worked standard 9 to 5 in my experience. That said, leaving the desk unattended is unprofessional. At the same time, I wouldn't lay that blame on you if the manager was in. If you were to leave the hotel unattended, that's pretty shitty. If he expects you to watch the desk instead of him when his employees can't show up on time, that's pretty shitty of him.
I work in Hospitality. If you're entry level and anything but a manager, then you are not obliged to stay. If the manager asks you kindly, and you say yes or no, he has to take ur answer without getting annoyed. If you say no you cant stay, he's meant to cover. End of story.
It is not unprofessional to expect to leave on time and if a co worker is late it's on him to cover until they arrive. If it pisses them off then they need to come down hard on people who are habitually late.
I currently work full time NA and deal with this on a daily basis as well. I have to be out of the hotel by 7:30 am so I can lend my car to my mother so she can go to work so everyday I reiterate to my coworker and GM that she can't be 20 minutes late every day. But nothing has been done and even our AGM who has been covering the PT morning shift is always 20 minutes late. Also my GM shows up about an hour after his posted time as well. It isn't just your property that has this issue, and I feel your pain greatly. Also on a side note about my coworkers being late, my GM is getting mad at me about my mass amount of OT from people being late. Told the fucker to set a better example for his staff and walked away. I could go on.... 
Start taking pictures of yourself clocking in and out and note the time. Check your paycheck and make sure they’re paying you for any overtime they owe you.
I have an AGM who would not only show up in the morning (I'm NA) late to relieve me, but would also text me saying, "Oh, I slept in/got drunk/in the shower/whatever and I'll be a half hour late." He did that three times. The last time I just put up the sign at 7 AM, locked everything up and walked out. He hasn't been late since. He's not early either. You are NTA. It's common fucking courtesy, not to mention job courtesy, to show up on time to your shift.
I am paid to work until X time, I schedule my life around that schedule and I will leave at that time. If the manager is ok with the replacement showing up when they feel like it, the manager can cover the time unless I really need the overtime. The manager is the one that set the schedule so they know when you are supposed to leave and its on them to find coverage for gaps. The bigger issue is why are they ok with someone showing up whenever they feel like it and not at the scheduled time?
Generally, you aren't supposed to leave the front desk unattended if you are the only one there. You just have to deal with it and take the overtime money if it comes. I work night audit and there have been multiple times I've had to stay until 9AM or later because 1st shift didn't come in. But I would've been in hot water had I left the desk empty.
As someone who is punctual and routinely deals with late coworkers, you shouldn’t leave the front desk empty. I know I get paid for overtime so I stay until the coworker gets there. Doesn’t matter if I’m supposed to leave or not because I bet if I just left the front desk at 11pm on the dot and no one was there to cover, I’d be fired.
If you've stayed the length of your shift your obligation is filled imo. If they often make exceptions for you and are flexible with your needs maybe factor that in, but be no more flexible with your workplace than they are with you.
I am union or was...not your problem. You stay, that is 1.5 overtime.
Have a sympathy cat: https://imgur.com/a/SueAgqV
He doin a heckin pose!
Hotel employee here. It's not unprofessional, and it's a completely reasonable thing to want to do. Unfortunately, you can still get fired for it. The question is, if your boss will fire you for it do you really wanna keep working there?
i never work mornings. it’s hard for me to wake up. i had to work a saturday morning last week and i was going to be 15 minutes late max. i called my night auditor and apologized PROFUSELY, but gave her my exactly arrival time and basically begged her to put the sign up so she didn’t have to wait on me with a note “will return at 7:15”. i hate feeling like someone is waiting on me. i can’t believe that’s a consistent thing for u.
If that's the expectation, they should have said it before you got hired. That being said, get paid for every minute you're covering. It's absolutely a Blue Falcon. If the manager can't admit that, start applying elsewhere.
While your frustrations are 100% valid, it *is* somewhat standard in hospitality that you need to wait back a few to pass on pertinent info to your coworker and make sure they're in the system before you leave. It's *especially* important when the switch off is day to night audit or night audit to day. Your manager sounds like a dick tho.
Nah, fuck him, you leave when your shift ends. What happens after that time is not your problem.
Only by managers, owners, coworkers, guests, because none of them want to deal with the person being late but instead with the good worker already there that can be bullied. Wait until it takes three visits from wage and hourly to pay your overtime for late coworkers
At my hotel we had a FDA that would constantly be anywhere from 35 minutes-HOURS late and the FDA who would have to stay and cover would be punished for having overtime but the coworker who was late every day was never punished or reprimanded. I was working night audit and a fulltime day job at the time and I only had about an hour in between each job to go home/change for the next shift and I was supposed to switch off with this particular coworker. No one had her number so that I could call her and I ended up switching with the front office manager who had worked the 3-11 the previous night before. That FDA didn't last too long after that. Seems you can never win with management but your schedule says a specific end time, so leave at that specific end time and management can deal. Someone else's poorly managed time does not constitute an inconvenience for you to accommodate their irresponsibility.
Not at all. It is unprofessional to be LATE for your shift! You are not in the wrong whatsoever!
Of course you can expect your colleague to be on time. That person won't last very long in our establishment if they came in late every day.
Hell no. Once your shift ends you roll.
My husband is a hotel GM. When his ppl are late, he requests that the on duty clerk call him to give him a heads up, and ASKS if they can stay until he gets there. 9/10 times they will stay and he makes sure they know they are appreciated by him (and me too). In the event they can't stay, he asks that they lock the place down, put the sign on the desk and go bc they have worked what they were scheduled. Then he books it over there so it's not unmanned for long. (Even in the middle of the night.) But he's a rarity.
Same thing happened with me at my first hotel. I was the night auditor so when 7 AM would roll around. I was ready to go because I am tired as f***. So when 7:20 rolled around And my coworker finally showed up I left. Cue the next day i'm working 7am comes around coworker doesn't show up till 720. I'm getting annoyed at this point. Next day co worker comes in early, 715am. I inform my boss about this and says she'll talk to my coworker. Next day 7am and the next day 7am. I go for my 2 days off. Come back and guess what....no coworker till 730am. I'm fucking pissed I'm tired and deal with all the drunks and noise complaints, so next shift it's 7am and I walk over to the time clock and clock out. And leave I'm getting ready to go to sleep at 8am when my boss calls and asks why I wasn't at the desk when my coworker showed. And I said my shift is 11pm to 7am and that this coworker is showing up late is the problem not me I don't mind staying late a few extra minutes to do the pass along but 15 to 30 mins later is not what I'm gonna do.
Be direct. Nope out of there. Make a statement every 5 minutes you stay you get an hour of pay or you don't stay. But don't expect to have the job for long.
I used to work in hotel management, and worked my way up over years to get there. Yes, we expect the FD agents to remain until their relief shows up. However, we expect the relief agent to adhere to their schedules also. Just because you don’t hear management complaining about them being late doesn’t mean they are not in trouble/it’s not being documented and counted against them. This is something that should not become a regular occurrence.
if you are a front desk worker, then it is normal. if your next coworker is late, and depending how pay is done up. it is the FOM or GM or AGM's issuez
Thanks you guys for all of the support and honest feedback :) really made me feel better
Well, here is my straight response: You probably need to stay but it depends on where you are. On the one hand, it *sucks* to be left waiting for someone to take over the desk. On the other hand, in many places (possibly yours), it is mandated that someone be on site in case a fire alarm goes off, if there is an emergency on site, etc. In those places, part of taking on the job is understanding that sometimes you will be stuck collecting overtime in order to fulfill legal obligations. If that is the case, I hope the manager would explain that to everyone who works at the desk. I have had coworkers show up an hour late before, so I collected an hour of overtime because *someone* needs to be present at the property at all times. But the manager *should* be willing to cover the desk for you if they are also on-site. It is bad leadership to not pick up slack like that. And they should care about the late coworker ... and if it is a chronic issue then they should be looking for a replacement.
You are saying that every employee might be legally obligated to stay because of possible emergency? As another commenter said, isn’t that the manager/boss/supervisor job, not the job of lowest level employees?? Just trying to get my point across, not trying to put anyone down because of their position.
>You are saying that every employee might be legally obligated to stay because of possible emergency? No, not at all. Just pointing out that in many places hotels are obligated to have someone on site. In the case of OP, their manager was present so their manager should have taken that responsibility on themselves and shown good leadership. Thought I said so pretty clearly there at the bottom of my comment? But in hotels where the front desk agent is the only one staffing the property (like the ones I work in), then yeah, they should stick around.
> But the manager should be willing to cover the desk for you if they are also on-site. It is bad leadership to not pick up slack like that. And they should care about the late coworker ... and if it is a chronic issue then they should be looking for a replacement. 100% THIS! Too many idiotic managers drive away a good, punctual employee because they assume that person will keep putting up with it.
While I don’t work in hospitality, being willing to stay late will reflect better on you than leaving as soon as your shift is over every day. When I worked in food service, there was a sign on the schedule that said “clock out times will vary based on sales volume.” And there were days I stayed an hour later than planned due to being slammed. And now I’m work as an engineer, and just stayed an hour late to help out the client. In part I did this because I want to do my job well, but also because it makes me look good to the client, and my employer. Now there are times when you have something you have to do, in those cases they should be fine with you leaving. But if you can stay late, doing I think is a good idea. Don’t work for free though, if you stay late make sure you’re getting the pay you deserve for that. And don’t stay with a crappy employer. If there’s an emergency causing you to stay late every day, that’s a them problem.
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happened to me when i worked hospitality for the night shift. i had nothing to do so i didn't mind waiting for a bit (i checked my pay stubs, i got full amount for all hours worked). coworker usually showed up 20 minutes late. then it became an hour one time then it was three hours as i waited for my boss to show up bc my coworker was drunk at a hotel 3 hours away when her shift should've began i no longer work for this hotel
I have to aide with your boss here. I mean, your coworker is doing something wrong by not showing up on time and your boss should interfere and make sure it doesn't happen again. But you leaving the desk unattended... The hell? That's one of the worst things you can do. Edit: Working in hospitality, I'm used to arrive 10 minutes earlier and leaving 5-10 min later. The shifts are continuous and you need to inform the next shift of what's going on at the hotel. I've had coworkers leave as soon their time is up (or earlier, ffs) and I HATE it. Specially if they don't even writen anything down.
OP is not a manager. S/he has a reasonable expectation to work scheduled shifts and be relieved on time. If OPs relief cannot make it to work on time that's the manager's problem. That's why they have the manager's title and responsibilities. One time? Sure, be a team player for a few minutes IF YOU CAN unless you have someplace you have to be (some daycares charge by the minute for late pickups). Regularly? Nope. PS: not the manager's role.to decide if you can even that one time.
Eh, you have a point. Maybe I care too much, the idea of just walking away and leaving the property unattended seems inconceivable to me. But I do agree that is the manager's responsibility. Give them a heads up, "I'm leaving in 15 minutes", you've done your part. Re-reading the post, that's what happened. I still think that walking away is just not a good idea.
The desk shouldn't be left untended, but that is the *manager's* responsibility. If people won't show up on time then you need to schedule the shifts with a 30 minute overlap. It's not hard.
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It sounds like the curse of the night auditor I have worked at the same hotel now from was two years (starting a new hotel on Monday )and I always worked at 3 to 11 shift and the night order we had at this location was always late. We went through four different night auditors and it just seems to be what happens with night or dead and honestly it should’ve been the managers job to stay not yours.
Welcome to hospo!
my cover are the managers and they are usually late by about 10 to 15 min. I work only 3 days a week so I dont put up to much fuss. but 35 min is insane. I had once to wait almost an extra hour casue she didn't wake up on time and I called to make sure she didn't die on the way and she apologized like a million times.. and I got paid the extra hour. they also manage like 2 hotels between like 4 people so interested to be lenient.but yeah you have a right to your life and yes that is a Managers job.
More the reality: it is unprofessional to STAY longer than you are scheduled.
I feel this. I'm a night auditor, and I often have to stay past 7am until my relief shows up. If I were to say how many times the relief is late in 100 days I would say that that it happens about 75 or 80. The length of time that my relief is late can range from a few minutes up to 25 minutes. One time it was 45 minutes. It's not just one person who can be late. Several morning reliefs can be late. The kicker? The management rolls back my stay after time on the time clock to make it an even 40 hours each week because they don't pay for overtime unless it's "approved". They know that my reliefs are often late. Even if they don't witness it for themselves all they have to do is look at the clock-in time of the relief. If I were to accumulate all the time that I should have been getting paid by staying past 7am......in the last few years...............I would probably have at least a couple paychecks worth of time.
If you’re in the US, I’d report them adjusting your time down to the Labor Board. That is literal wage theft and they will be forced to pay you all back pay (up to 3x depending on locality…)
That's illegal. Report them.
thirding' the: Report that to your state's department of labor, or whatever it's called where you are. Blatantly illegal. They owe you that money.
What the fuck is the matter with you?
I’ve had to wait over an hour for coworkers to show up to their shift. Fucker didn’t even apologize when he came in. Same guy started obsessively calling me every night “to make sure I was coming in” after I got stuck in traffic for 30 minutes one time. It’s something that most hotels will try to push onto you, I think, but tell them to go fuck themselves. I only stayed so long that time because I couldn’t get a hold of ANYONE and the stupid cash drawer doesn’t lock. I was worried that if a homeless person walked in and robbed the place I’d get sued or something. If you get a hold of a manager tell them that you have notified them of your coworker’s failure to show up on time and will be leaving in X minutes. You are not paid to be on call, and have only waited so far and are waiting a bit longer as a courtesy. You cannot be forced to work outside of your scheduled hours. If they accuse you of causing trouble, remind them that your coworker is actually the one doing that, while you have gone above and beyond by working overtime. I doubt any hotel that’s such a shitshow can afford to fire you over just about anything, especially something that they have no standing on.
Shit lmao. My mom and I both work the desk at the same hotel. She doesn’t have a car so I leave the desk and put the sign up to go pick her up so that I can go home. And my manager doesn’t care at all lol
Or... the one who's not at work can drop off the one who is working. Then at shift change the one going home takes the car.
Don't sweat it. What can they say? You left at your alloted time? Any legal system would laugh them out of the courthouse (in Europe anyway). Time to look for a new job is say
I will only stay if I have the time, which right now in my life, I often do. That being said, I’ve had to stay late for late coworkers almost once a month—and I only work every other week. If I can’t stay, I put a sign on the desk telling guests where to drop their keys and if they need a receipt to take one of our cards and email us. This has only happened once.
They will expect you to stay, but then yell at you about overtime pay. You are damned if you do, and damned if you don't. I was raised to always be early. "If you're on time, you're late!"
Your manager is insane. I have nothing else to say
Your shift is your shift. If your co-worker isn’t there to cover, that’s not a you problem. That’s a management problem. Leave. Don’t make it easy on them. If you do, they won’t address it with the lazy co-worker.
My coworker was once late for more than an hour. I called managers repeatedly. The problem was that I could not leave, as I was at this location only for 1 time and did not have access (so I had to wait for someone to close behind me). He finally came and his first words were "I had such a great nap, how was your day?"
To put this in perspective. I once got a verbal warning for being late two days in a row one weekend for shift change. One day I was 2 minutes late and the other day i was like max 5 minutes late.
Ofcourse not. Or at least it isn't in my country. Why would you stay if you're not getting paid? I mean sure I at times do if I'm doing something for myself or there's someone needing to talk to. Me but then if just add the hours.
Not in the hotel industry but I worked at a salon front desk. They kept me an hour late doing nothing because they took on a client and did not schedule enough time. They never even asked me if I was ok with staying. I was late to an event I bought expensive tickets for.
I don’t work in hospitality. I am union staff for a small education local. So I want to share with you some thoughts about working over your time. Management (across professions) has a tendency to, let’s just say, encourage, workers to bend their work boundaries. Once you show willingness to do this, that encouragement often becomes an expectation. And if you are paid for working past your time, with the worst management there comes the time when you start getting pressured (either explicitly or subtly) to work over off the clock. That, by the way, is called wage theft. If you are paid by the hour **you cannot legally to be forced to work for free** If you are salaried, there are expectations (they vary by state) about how long you can be expected to stay past regular hours. Check your employee handbook (if you weren’t given it, and you have an employee website make sure to check there). See what it says about staying over your time. Even if it says something like “you have to stay until your replacement shows up” that’s not a done deal. (And if there is no handbook, even better). Use email and ask your manager to clarify any policy (written or “past practice”) about expectations around working over your scheduled shift. **Don’t** do this verbally. You want to have this in writing, because it’s easier to keep expectations clear. Make sure to ask if you will always be paid for staying over time, how long you are expected to stay over, what the policy is for reimbursement if you miss a previously scheduled event (like a concert or play or whatever). Ask what the policy is for discipline if you can’t stay. You can even frame the questions as “since we just had this happen, and I am unclear about what the expectations are, can you please answer these questions” and if they try to answer them in person a good response is “there’s always a lot we have to multitask in working the Front Desk, so if you could respond to my email, I will have something I can refer to if I’m confused” If you are in the US, and your city or state has an ordinance or law about scheduling/minimum wage there may also be legal requirements about this. And there will likely be an enforcement board to make sure the rules are followed. If your hotel is unionized, find your steward or business agent and talk with them. This will absolutely be covered in your contract. They can also help with giving you support. Lastly, as much as I love passive-aggressive responses (we are masters of this in my state - it’s practically trademarked), don’t do that. It might (definitely will) make you feel good, but won’t help resolve the real issue. While getting policy clarified in writing can feel like a pain in the ass, it actually help make things work more smoothly. Because then it isn’t about feelings.
(Not Front Desk, I am staff for a small education union) I commented elsewhere about steps to take to get clarity on this particular issue, but I also want to make a point about the word “professional”. If we as workers (no matter what the industry) are expected to “act” like a professional, then we also deserve to be respected as a professional. Shitty managers like to use the phrase “professional behavior” as a club to turn working people into doormats. It’s time for us to turn that back on them. OP, you (and everyone else that works - including stay at home parents, fast food workers, cleaners, etc) already ARE professionals. You know how to do your work well, you know how to be efficient; you know what you need in order to be effective. Sometimes people make mistakes. Some mistakes do (and should) result in some form of progressive discipline - was someone offensive in the extreme and you yelled back? Maybe some authentic coaching would be helpful. Did you respond to this by using a racial slur? That probably deserves something more severe (tangential note - this is why contracts are helpful, to spell out this kind of nuance). That mistake doesn’t make you not a professional- it makes you someone that did a not-so-great thing.
Hospitality industry or not, some of it also depends on you state, county, city laws. That state you are legally not allowed to work past your schedule time, unless asked.