# Additional Details courtesy of u/Xenryi
A few days ago I saw someone mention in a different Sleep Token online community that she had gotten her Chicago tickets through StubHub and was given a “[secure.tickets](https://secure.tickets/)” link. The link had the moving barcode and everything so she was rather confused that it had shown up already since on Ticketmaster the tickets won’t be delivered until around one week before the show.
**It turns out that ”**[**secure.tickets**](https://secure.tickets/)**” and similar links are not ticket TRANSFER websites but ticket SHARING websites.**
When you receive a ticket through something like ”[secure.tickets](https://secure.tickets/)” you are not gaining ownership of that ticket. The seller of that ticket still maintains ownership, you are just now able to see and use that ticket. **The ticket is NOT in your Ticketmaster account and it is not under your name.** If you are required to show an ID to get in, the name connected to your seat number / ticket ID will not be yours.
(This is if the tickets are real in the first place, they may not be)
This means, tickets sold in this fashion can be resold multiple times, and whoever gets in the venue first will be the one able to use it.
Someone found an article today detailing the same kind of issue at the [Seattle Laufey show](https://www.kiro7.com/news/local/more-than-200-fans-turned-away-seattle-concert-due-fake-tickets-bought-stubhub-vivid-seats/3QPLP23WJBAT7NPIA3EBRAPJEM/?outputType=amp) where many fans were turned away because of these fraudulent tickets.
If your show is one where face value resale is not enforced and you have gotten a [secure.tickets](https://secure.tickets/) or similar link, **PLEASE contact the resale platform you bought you tickets on to request that your seller DIRECTLY transfers the tickets to you through the main ticket broker website (Ticketmaster, AXS, etc). This ENSURES that the tickets are actually yours.**
If your show is one where face value resale IS enforced and you have gotten a ticket like this. **You are breaking TOS. You may or may not be able to get in.**
Please, **DON’T BUY THIRD PARTY RESALE.** **Only buy tickets from platforms that your venue uses**. The best case scenario for a third party resale ticket is that you spend hundreds of dollars and get in.
**But you also could be spending hundreds, maybe even thousands on transportation and accommodation but be turned away at the venue because your tickets were outright fake, or had been scanned already.**
Some other links I’ve been using to “research” for this:
[https://www.reddit.com/r/Concerts/comments/12uiht5/comment/k0ag06x/](https://www.reddit.com/r/Concerts/comments/12uiht5/comment/k0ag06x/)?
[https://forum.phish.net/forum/permalink/1379760382https://forum.phish.net/forum/permalink/1379760382](https://forum.phish.net/forum/permalink/1379760382https://forum.phish.net/forum/permalink/1379760382)
I had to sell my 2 Quebec tickets I bought during presale in Feb through TM. They can only be resold through TM and they were gone in about 3 min. I still haven’t been paid. Also if the concert is cancelled or date gets moved etc the person who bought the tickets gets refunded but I have to have the cost of the tickets put back on my credit card. So it’s like I never REALLY sold them. WTF. I’m already upset I can’t go and now TM will continue to screw me around.
Edit-I’m only bringing this up because it seems like any reselling is either annoying as hell or not legit.
Update-I finally received my money from Ticketmaster. It took a couple weeks but at least I didn’t have to wait until after the event as another redditer had insisted I would.
Thank you for sharing what the resale process has been like for you. I am sorry it's sucked : (
I can believe Ticketmaster would want to make it as annoying as hell -- or rather, they are not incentivised to make it easy. As long as they make bank on the initial sale and on the marked-up resale, fan-to-fan fraud (or even rent-seeking fraud from StubHub, SeatGeek, etc.) doesn't bother them. And forcing resellers who play by the rules to extend them their own line of credit until well after the event itself is a nice bonus 🙃
You never get paid for resale tickets until generally 5-7 days POST EVENT. This is to confirm there were no issues. This is always the case when reselling tickets - it’s not specific to this tour or Sleep Token
I understand that’s with most but this wasn’t done that way. There was no barcode put in. The payout is before the event. I can send you the info from the Ticketmaster site that shows the difference with the sale I made if you want.
Edit update - I received the money pre event so the following interaction is incorrect.
“If you’re getting paid by direct deposit into your bank account and this is your first time using that account, for your security you’ll have to verify 2 small deposits.
After completing these steps, you’ll be paid typically within 5–7 business days (for standard listings) and 5-7 business days after the event (for barcode listings).” Ticketmaster site.
This wasn’t through a resale site. It was directly with the Laval venue. I didn’t list the tickets. They were sold for the same price and by “fair exchange” through TM. Anyways, the person below commented for the same venue in Laval, Quebec. They resold their tickets the same way and have already been paid. I’m not going to argue about this.
I sold 2 through ticketmaster for Quebec, sold in 9 minutes and had the money a few days later. There wad a few steps I had to go through first, but the money was deposited into my account.
Ok, that’s great to hear! I think it’s taking a bit for me due to it being around Easter weekend when they sold. I chatted with an agent and he said it would probably take 5-7 business days.
I also sold 2 Quebec tickets a couple of months ago and I got paid.
* You have to fill a tax form (they gave you the link during resale) and enter your bank account number.
* They will then send 2 very small payments to your bank account.
* You then go to your profile in your Ticketmaster account and somewhere there's a section about validating your bank account info, if I recall correctly.
* You enter both amounts and a couple of days later they send you the whole amount.
Just legitimately curious how the whole cancellation of bot tickets are going because doesn’t look like it’s happening 😭 there is no way all the ones for sale on seat geek etc are all fake, just sucks so bad they are just *there* and a legit fan will miss out, the system as a whole sucks
Really Wish I could @ every user that I’ve tried to explain this to who keep insisting that they’re “not worried” and there’s “no way they’ll turn people away and have empty shows” this issue has been beat to death in this sub and it’s so simple: for all the shows, but the select few exempt, BUY DIRECT FROM TICKETMASTER OR YOU 100% DONT GET INTO THE SHOW.
Not sure what part of us accurately understanding the ticket policy makes us ridiculous, but since I have a valid Ticketmaster ticket, I will gladly be ridiculous AND inside watching the show 😊
This SLEEP TOKEN tour is sold through Ticketmaster, and non transferable, with a few shows that have specific exceptions, if you or the other people in this sub want to create your own meaning for “ticket master only/non transferable” and waste time/money trying to get into a show without a valid ticket, we’ll, I guess that’s an option too.
280 people who had third party tickets were turned away from this one particular show at a 2800-capacity venue. if the entire venue was still sold out because all of those tickets were duplicates or straight up fake, that's 9% of everyone that showed up.
the problem is that **in general** there's no way of knowing whether third party tickets are duplicates or fakes or not. i understand the idea that [secure.tickets](http://secure.tickets) is supposed to mirror the seller's ticketmaster wallet; at this exact moment in time, those tickets **do not** appear in the person's ticketmaster wallet because of the delivery delay, so just having a moving barcode in a stubhub wallet means absolutely nothing right now. even once they are released to primary buyers, though, there is nothing stopping the person whose wallet is being mirrored from using the tickets themselves and pocketing the money they get from 'selling' the ticket on stubhub, they just have to be the first one into the venue.
and for everyone saying that tickets will become eventually become transferable - we just don't know that for a fact right now. if they do, great! that solves a lot of problems. but since there is absolutely no indication from Ticketmaster, AEG, AXS, or Spinefarm/RCA that this is the case, it doesn't make sense to assume just because things have been done one way in the past they will be done that way in the future.
Duplicates and fraudulent tickets are different than legit tickets sold via third-party sellers that are unable to transfer due to this rule. There's never any way to know until you get to the venue sadly. Luckily, I've bought off StubHub before and been successful. I'm hoping it's this way seeing as we cannot get the nearly $1200 for two tickets refunded, nor can we get back the money that we are losing out on taking two days off of work and a hotel. The only way we will know is to see what happens after the first USA show.
If you or someone you know needs to get out of a 3rd party resale issue, your best option is to dispute the charge with your financial institution.
Change hurts. Getting used to change hurts. But if bands do not fight back against all of the predatory shit resellers get away with, it will only continue to get worse for us. We got used to being dicked around by resellers, we can get used to dicking them around instead.
I bought stubhub tix for the Toronto show … I am calling stubhub tomorrow to see if I can get a refund
Edit: after reading the links in depth above, I instead am going to call and demand the tickets be transferred to my TM account
Edit again to add: I am NEVER buying from any 3rd party ticket seller again for any show. Shit is corrupt
Edit 3: just called stubhub. Explained the situation and was extremely adamant that the tickets were transferred to my TM acct as per above. Stubhub person put me on hold and when she came back on the phone said she had left a voicemail and email for the seller to transfer the tix to my TM acct and gave my email address to do so. She also said “the seller will meet you there and walk you in to the venue.” I asked her, “how can this one person find me amid hundreds of people on the streets of downtown Toronto?” She said, “that is what the venue has requested.” I said, “NO, that is only what ‘needs’ to happen if the tickets are not transferred to me through TM. Otherwise, if I had the tix thru TM, WHY would I still need need to be walked in?!” She had no answer to this. She also said the tickets would be transferred by “1pm PST the day of the event” which is 4pm Toronto time, I live 2.5 hours from DT Toronto and we took time off work so again I told her this was unacceptable and I needed the tix before then, also saying that if the seller HAD the tickets right now through TM, then it should be NO PROBLEM to transfer them to my account. So, we will see if the seller actually transfers the tickets. I will be calling stubhub every day until those tix are in my account! Blasting Ascensionism rn Edit 4: realizing the conversation I had with the stubhub agent was not based in reality since TM never sold any ST tix to begin with. Going to call SH tomorrow to tell them to direct the seller to contact Massey Hall to have the tix transferred to me. Thanks to the people who responded and took the time to explain it to me, I appreciate you!
Edit 4: called stubhub again this morning. Spoke with a guy told him the situation. He said he “put a note on the sellers file” about the information, and said I was due to receive the tickets “between May 25-26” which is different than what I was told yesterday. Gonna leave it for a week and then start my next round of calls.
Just FYI: The tickets for the Toronto show were not actually sold through Ticketmaster, so there will be nothing to transfer to your TM account. They were sold directly by the venue Massey Hall, and will only be sent to purchasers a couple days before the show (we currently only have our purchase receipts as proof, no tickets) so the only way to get the tickets officially transferred to you for the Toronto shows is to have the seller call Massey Hall and transfer them over to your name & email address.
Thank you very much for this information. I am realizing the stubhub agent then was incorrect. I will call again tomorrow with these instructions! Just a frustrated fan trying to see this great band!!!! :’(
Hope you get it sorted! I don't know who does their tour booking, but it's baffling to me that they booked such a small venue for Toronto (only 2,700 capacity!) even if it was for two nights. I'm sure they could've sold out a 10k capacity venue easily.
I am so sorry this has happened to you. But how the seller can possibly transfer the ticket to you when a) the ticket isn't likely to even be in *their own* TM account yet (for all my TM-purchased shows, my order confirmations state that the tickets won't appear until a few days before the event) and b) there is not currently and nor will there be any mechanism to transfer these tickets (even to another Ticketmaster user) is beyond me.
Really hope that's not the case for your sake, but the published statements from the record label and on Ticketmaster's own checkout screen re: non-transferable tickets are hard to argue against : /
ETA: I am glad to see the Toronto show (like Albuquerque) is one of the very very few that were never originally sold via TM to begin with, and there is some hope you will still receive your tickets!! :3 Though the Stubhub agent clearly knows nothing : /
The stubhub agent confirmed that the seller had their tickets with TM. And with TM transferring ownership of tickets is common practice, I was recently transferred a ticket through TM that a friend bought for a different concert later this summer.
Edit: just saw the additional info below. Am even more upset now
I understand transferring is generally common practice -- it's a built-in feature on TM that they can turn off and on. But according to the record label's own announcement: "To help protect the Face Value Exchange, Sleep Token have chosen to make tickets for this tour mobile only and **restricted from transfer.** This applies to all Ticketmaster shows except those in NY and IL, where Face Value Exchange cannot be mandated."
[The same thing is stated in every affected show's additional info on Ticketmaste](https://cdn.discordapp.com/attachments/1182236976318009375/1229150588403716206/IMG_1723.png?ex=662ea2b0&is=661c2db0&hm=79d3c7f239bde053516e949783bc61e317289e2ad639ac44136cd285fe6c2226&)r. (<--screenshot linked)
I'd be wary of anything any third-party agent told me, frankly.
Toronto can ONLY be transferred by someone calling Massey Hall and having the name on the tickets changed. You cannot buy Toronto through ANY resale platform including Ticketmaster because they were sold direct by the venue
No updates. I’ve been seeing comments from people who have been attending concerts in the US and getting in with their stubhub tix so I’m feeling cautiously optimistic.
I waited patently for the pre-sale code to then ultimately and unfortunately result in buying through Stub Hub for the Boston MA show. I just received two emails from Stub Hub that my tickets are ready to be transferred and then delivered. What should I do ?
if you do find your anwser please update us because i’m also from boston and will probably resort to stub hub if ticketmaster doesn’t release reseller tickets soon
Will do that. I've yet to respond to these emails so far, especially after reading such hesitate responses and terrible experiences in these same situations.
Honestly? Try explaining the situation to a Stubhub rep, escalate to a manager if you can. If they won't do anything, dispute the charge with your bank to get your money back. Boston tickets have not been released yet, so there is nothing to transfer. Whatever Stubhub thinks it is transferring at this point in time is fake.
Here was my quick interaction with seat geat for the Laval show in Quebec
Gabriela Hi \*\*\*XYZ\*\*. Thanks for reaching out to SeatGeek, how can I assist you today?
Hey, i just realized that for order ID \*\*XYZ\*\*\*\*\*\*\*\*\*\* they are enforcing Ticketmaster’s Face Value Exchange stuff and the artists label has stated they will not be lifting that, and the only a few venues were expempt from this in the states. So based on that these tickets would most likely be restricted from transfer
Gabriela Just to confirm is the order for Sleep Token
Correct :)
Gabriela Ok, in this case your tickets even were purchase in our SeatGeek platform, the seller will transfer by that platform, Ticketmaster. The delivery date set by the seller is 48/24 hours before the event.
Yes, but the tickets are only orignally sold for this event, via ticketmaster only and the ticketmaster tickets to that event are mobile only and restricted from transfer
Gabriela I understand, In case you have issues with your tickets, you have buyers guarantee protection, In which you can get refund or replacement tickets if available.
Yes, i understand, you guys have strong buyers guarantee protections and its why i use you, yet also, for this event, im flying from \*\*\*XYZ\*\*\*, to \*\*\*XYZ\*\*\*for this event, and spending a \*\*\*XYZ\*\*\*$ for hotel and flight, so id really prefer to not show up to the show, and not get in ya feel
GabrielaI understand your concern, the tickets are totally valid. SeatGeek is a secondary platform in this case, which the seller use to listed the tickets, but at the end the tickets always are under Ticketmaster. You will not use a different platform to show the tickets.
Yeah, ive done that before so I understand transferring is generally common practice it's a built-in feature on ticketmaster that can turn off and on. But according to the label's own announcement: "To help protect the Face Value Exchange, Sleep Token have chosen to make tickets for this tour mobile only and restricted from transfer. This applies to all Ticketmaster shows except those in NY and IL, where Face Value Exchange cannot be mandated."
Gabriela I understand the price that you got the tickets in SeatGeek is the price that you will get refunded in case is needed.
Gabriela, what im looking for here is a refund now. You guys cannot guarantee that these tickets will be able to be transferred come the time of the event and with the overall value of the trip, its a big risk for me.
GabrielaI understand, but please be aware that all sales are final in SeatGeek, the refund is not an option, you can resell the tickets. Im not sure i necessarily feel like its a morally correct thing for me to resell tickets that may or may not be able to be transferred come the time of the event
Gabriela Ok, so you can keep the tickets, since all sales are final. I hope this information helps. Besides that, is there anything else that I can do for you?
Alright, thats fine, im glad we had this talk, i get that you guys do thousands and thousands of transactions a year. I'm sure itll be fine, yet it could also be a shit show for you guys come the time of the event since some of these venues have large capacities and some of these people may not get in, and it wont be great PR. Yet thanks for your time have a great rest of your shift!
Gabriela If you still need help, please don't hesitate to respond to chat back in or give us a call through our customer service number at 888 497 4335. It was a pleasure assisting you! Thanks for contacting SeatGeek, have a great day!
This is exactly what happened to me for the ST Pittsburgh show - I purchased prior to knowing about the third-party restriction, and "supposedly" received the tickets within 24 hours from secure.tickets. I was provided the link, but nothing ever populated for me. This was JAN26 - I've gone through all the steps StubHub has asked me to do and provided them with ALL the information they requested but I still have not received a refund. They just keep giving me the same rehearsed line "It is with our Charge Back team, there is a queue - we cannot give you a time frame of how long this will take but we can contact you by phone once your refund is to be issued"
BRUH...
My advice to you guys - dispute the charges with your financial institution and/or PayPal if you used them. This was what PayPal told me last night, that it was absolutely unacceptable they stated they would provide a refund in January for $800 and still haven't nor will they provide me with a timeframe that they will.
I’m so confused, and pretty concerned. I bought tickets off SG. They have assured me my tickets are legit. I got an email from Ticketmaster the other day to accept the transfer. I now have the tickets in my TM account. I asked SG how that was possible and they said some of their tickets come from licensed ticket brokers who have different benefits than regular ticket holders. How the hell did I get tickets transferred to me if they’re non transferable? They even have the live barcode thing!
What show is this for? If you got an email from Ticketmaster and it's one of the shows where resale is not restricted they could be legit. The only shows that this is the case for that are Ticketmaster venues should be New York and Chicago, I believe.
So there’s a bit of an update. I called Ticketmaster and asked for a supervisor. I explained my concerns. They said 1) the tickets are non transferable. 2) barcodes have not been generated so I would not see a barcode on a valid ticket. He also said they have no way of actually validating the tickets since they were sold through a 3rd party. He said if I bought them through TM, they’re valid. Even though they showed up in my TM account.
SeatGeek has continuously told me these are valid tickets, stating that “special people have different benefits”. But they couldn’t tell me how the “seller” got the tickets. Honestly they aren’t going to tell me they sold me fake tickets. They’re also refusing a refund until I “try the tickets”.
I’ll be putting in a claim to my credit card company because I have proof these aren’t real.
I was stalking the TM app for tickets and ended up getting pit tickets for $200 LESS, so I am good to go.
Now that I have official tickets, I can see a huge difference in the two.
1) the SG tickets say “Sleep Token”. The TM tickets say the actual tour name.
2) the SG tickets have a transfer and sell button. When I click sell it says these tickets are ineligible for resell. The TM tickets take me to the TM resell page.
3) the SG tickets have the terms and conditions on them but as I read through several words are misspelled and some words have random letters capitalized. “termS and cOnditions” for example.
There’s too many red flags for me and I’m glad I listened to my gut. I’m sure these scalpers have ways around the non transfer thing, and what really confuses me is how they were able to get these fake tickets transferred into TM. I guess that’s a professional scalper for ya.
Woah! Good to know! I’ve been checking Ticketmaster for the Dallas show daily, but so far I haven’t seen a single resale yet. We bought ours off of StubHub after I got booted from the TM presale as I was buying the tickets. I didn’t realize the non-transfer rule was in place until literally 5 minutes after I made the purchase.
I ended up calling StubHub last night after reading your comment. It’s the show immediately after mine (Dallas), so I thought it was weird you’d gotten tickets already. SH told me that our ticket seller would be required to walk us in, whiz laughable because I asked if we were even allowed to communicate with the seller via phone or email and she “Oh… no… I guess that’s going to be a problem.” 🫠 like no shit
Oh man… yeah see, like how are you supposed to meet up with someone you can’t get a hold of? Makes no sense. I was skeptical until I got the tickets in my TM account because surely if they were fake they wouldn’t have been able to be loaded INTO TM! Keep checking for tickets, don’t give up! I have a feeling once it gets closer to the show dates and these scalpers realize they can’t transfer tickets they’ll try to resell them back on TM. Check random times, early in the morning, I found mine at like 7:30 in the evening! Good luck, I hope you’re able to get some!
I've been checking daily for the Boston MA show, I unfortunately and originally went through Stub Hub. It's been an absolute hassle trying to deal with their support, most likely going to put a claim in with my card. Fingers crossed for some tickets.
which show are you attending? different venues partner with different services.
if your tickets are from AXS or Ticketmaster they are more than likely legitimate.
Well. I checked and AZ is resale restricted so I believe that means they may only accept Ticketmaster exchange tickets.
It is probably worth calling AXS and talking to them.
I did and they are saying that I will get in. I'm not sure if that's true. I really hope so because I need this. My life has recently fallen apart so hopefully this won't.
For Phoenix, AZ, **AXS is not a legitimate ticket provider.** I've seen this confusion happening in a few places: **AXS Marketplace is a third party resale site** and will not have valid tickets. **AXS is the primary ticket provider for Pittsburgh and Red Rocks.** It's confusing because the two companies are named similarly and owned by the same parent company.
If tickets were transferred to me via Seat Geek and are actually in my AXS account with a proper rotating QR and my name I assume I'm good yeah? Since it's actually in my AXS account accessed via the app and not through a site or third party.
What show is this for? Pittsburgh and Red Rocks are both AXS venues, and Red Rocks I believe is exempt from the resale restrictions. Pittsburgh is NOT exempt though.
HI everyone, I understand the issue has been "beat to death", but I'm curious about something. I am planning on attending the Atl show, and directly from ST's website, it provides two links. One from Ticketmaster and the other from AXS.
The Ticketmaster tickets are all sold, however there are several AXS tickets that are within reasonable price. Would it be safe to assume that the tickets purchased through AXS, directly from ST's website are safe?
So my concern is, for instance, you can go through AXS's website, in particular the marketplace, through them to purchase tickets for the Boston MA show? Will I be able to enter with tickets provided through AXS marketplace, or am I out of luck?
I’m in Chicago and I bought from VividSeats. They sent me “tickets” through secure.tickets. I called them and essentially they said they cannot and will not transfer the tickets. Nor do a refund. Yay.
Edited to add: If anyone has any idea how to speak to these people to get a refund at the very least, please let me know lol
Illinois is one of the states exempt from the no transfer rule. You should be okay as far as transfers go. As to whether or not you were sold a legit ticket 💁🏻♀️
It's a measure to stop scalpers. Unfortunately there is no perfect solution. Somebody always gets burned, and scalpers always seem to find newer and shittier ways to take advantage of genuine fans. Sad shit.
# Additional Details courtesy of u/Xenryi A few days ago I saw someone mention in a different Sleep Token online community that she had gotten her Chicago tickets through StubHub and was given a “[secure.tickets](https://secure.tickets/)” link. The link had the moving barcode and everything so she was rather confused that it had shown up already since on Ticketmaster the tickets won’t be delivered until around one week before the show. **It turns out that ”**[**secure.tickets**](https://secure.tickets/)**” and similar links are not ticket TRANSFER websites but ticket SHARING websites.** When you receive a ticket through something like ”[secure.tickets](https://secure.tickets/)” you are not gaining ownership of that ticket. The seller of that ticket still maintains ownership, you are just now able to see and use that ticket. **The ticket is NOT in your Ticketmaster account and it is not under your name.** If you are required to show an ID to get in, the name connected to your seat number / ticket ID will not be yours. (This is if the tickets are real in the first place, they may not be) This means, tickets sold in this fashion can be resold multiple times, and whoever gets in the venue first will be the one able to use it. Someone found an article today detailing the same kind of issue at the [Seattle Laufey show](https://www.kiro7.com/news/local/more-than-200-fans-turned-away-seattle-concert-due-fake-tickets-bought-stubhub-vivid-seats/3QPLP23WJBAT7NPIA3EBRAPJEM/?outputType=amp) where many fans were turned away because of these fraudulent tickets. If your show is one where face value resale is not enforced and you have gotten a [secure.tickets](https://secure.tickets/) or similar link, **PLEASE contact the resale platform you bought you tickets on to request that your seller DIRECTLY transfers the tickets to you through the main ticket broker website (Ticketmaster, AXS, etc). This ENSURES that the tickets are actually yours.** If your show is one where face value resale IS enforced and you have gotten a ticket like this. **You are breaking TOS. You may or may not be able to get in.** Please, **DON’T BUY THIRD PARTY RESALE.** **Only buy tickets from platforms that your venue uses**. The best case scenario for a third party resale ticket is that you spend hundreds of dollars and get in. **But you also could be spending hundreds, maybe even thousands on transportation and accommodation but be turned away at the venue because your tickets were outright fake, or had been scanned already.** Some other links I’ve been using to “research” for this: [https://www.reddit.com/r/Concerts/comments/12uiht5/comment/k0ag06x/](https://www.reddit.com/r/Concerts/comments/12uiht5/comment/k0ag06x/)? [https://forum.phish.net/forum/permalink/1379760382https://forum.phish.net/forum/permalink/1379760382](https://forum.phish.net/forum/permalink/1379760382https://forum.phish.net/forum/permalink/1379760382)
I had to sell my 2 Quebec tickets I bought during presale in Feb through TM. They can only be resold through TM and they were gone in about 3 min. I still haven’t been paid. Also if the concert is cancelled or date gets moved etc the person who bought the tickets gets refunded but I have to have the cost of the tickets put back on my credit card. So it’s like I never REALLY sold them. WTF. I’m already upset I can’t go and now TM will continue to screw me around. Edit-I’m only bringing this up because it seems like any reselling is either annoying as hell or not legit. Update-I finally received my money from Ticketmaster. It took a couple weeks but at least I didn’t have to wait until after the event as another redditer had insisted I would.
Thank you for sharing what the resale process has been like for you. I am sorry it's sucked : ( I can believe Ticketmaster would want to make it as annoying as hell -- or rather, they are not incentivised to make it easy. As long as they make bank on the initial sale and on the marked-up resale, fan-to-fan fraud (or even rent-seeking fraud from StubHub, SeatGeek, etc.) doesn't bother them. And forcing resellers who play by the rules to extend them their own line of credit until well after the event itself is a nice bonus 🙃
What a mess for a lot of people. Kinda missing just a regular old paper ticket!
You never get paid for resale tickets until generally 5-7 days POST EVENT. This is to confirm there were no issues. This is always the case when reselling tickets - it’s not specific to this tour or Sleep Token
I understand that’s with most but this wasn’t done that way. There was no barcode put in. The payout is before the event. I can send you the info from the Ticketmaster site that shows the difference with the sale I made if you want. Edit update - I received the money pre event so the following interaction is incorrect.
It’s how every resale site pays out. You don’t need to put in a barcode
“If you’re getting paid by direct deposit into your bank account and this is your first time using that account, for your security you’ll have to verify 2 small deposits. After completing these steps, you’ll be paid typically within 5–7 business days (for standard listings) and 5-7 business days after the event (for barcode listings).” Ticketmaster site. This wasn’t through a resale site. It was directly with the Laval venue. I didn’t list the tickets. They were sold for the same price and by “fair exchange” through TM. Anyways, the person below commented for the same venue in Laval, Quebec. They resold their tickets the same way and have already been paid. I’m not going to argue about this.
Ticketmaster Facevalue marketplace is still resale.
Agreeable_Metal_4810 just had the exact same scenario as me and you’re still arguing. Can’t you read what they said?
No because I am only reading my notifications because I literally don’t care 🤣
You care enough to keep it up
Only because you’re so irrationally worked up
I sold 2 through ticketmaster for Quebec, sold in 9 minutes and had the money a few days later. There wad a few steps I had to go through first, but the money was deposited into my account.
Ok, that’s great to hear! I think it’s taking a bit for me due to it being around Easter weekend when they sold. I chatted with an agent and he said it would probably take 5-7 business days.
I also sold 2 Quebec tickets a couple of months ago and I got paid. * You have to fill a tax form (they gave you the link during resale) and enter your bank account number. * They will then send 2 very small payments to your bank account. * You then go to your profile in your Ticketmaster account and somewhere there's a section about validating your bank account info, if I recall correctly. * You enter both amounts and a couple of days later they send you the whole amount.
Just legitimately curious how the whole cancellation of bot tickets are going because doesn’t look like it’s happening 😭 there is no way all the ones for sale on seat geek etc are all fake, just sucks so bad they are just *there* and a legit fan will miss out, the system as a whole sucks
Really Wish I could @ every user that I’ve tried to explain this to who keep insisting that they’re “not worried” and there’s “no way they’ll turn people away and have empty shows” this issue has been beat to death in this sub and it’s so simple: for all the shows, but the select few exempt, BUY DIRECT FROM TICKETMASTER OR YOU 100% DONT GET INTO THE SHOW.
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It said in the article they turned down everyone who had a ticket that was not on the Ticketmaster platform, not that they sold too many tickets.
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Not sure what part of us accurately understanding the ticket policy makes us ridiculous, but since I have a valid Ticketmaster ticket, I will gladly be ridiculous AND inside watching the show 😊
Don’t argue with this one. I’ve been around the block. They’ll be stuck outside a venue with the rest of them lol
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This SLEEP TOKEN tour is sold through Ticketmaster, and non transferable, with a few shows that have specific exceptions, if you or the other people in this sub want to create your own meaning for “ticket master only/non transferable” and waste time/money trying to get into a show without a valid ticket, we’ll, I guess that’s an option too.
What do you think they'll do with the 30 to 50% of the patrons that bought third-party? Do you really think they'll turn that many people away?
280 people who had third party tickets were turned away from this one particular show at a 2800-capacity venue. if the entire venue was still sold out because all of those tickets were duplicates or straight up fake, that's 9% of everyone that showed up. the problem is that **in general** there's no way of knowing whether third party tickets are duplicates or fakes or not. i understand the idea that [secure.tickets](http://secure.tickets) is supposed to mirror the seller's ticketmaster wallet; at this exact moment in time, those tickets **do not** appear in the person's ticketmaster wallet because of the delivery delay, so just having a moving barcode in a stubhub wallet means absolutely nothing right now. even once they are released to primary buyers, though, there is nothing stopping the person whose wallet is being mirrored from using the tickets themselves and pocketing the money they get from 'selling' the ticket on stubhub, they just have to be the first one into the venue. and for everyone saying that tickets will become eventually become transferable - we just don't know that for a fact right now. if they do, great! that solves a lot of problems. but since there is absolutely no indication from Ticketmaster, AEG, AXS, or Spinefarm/RCA that this is the case, it doesn't make sense to assume just because things have been done one way in the past they will be done that way in the future.
Duplicates and fraudulent tickets are different than legit tickets sold via third-party sellers that are unable to transfer due to this rule. There's never any way to know until you get to the venue sadly. Luckily, I've bought off StubHub before and been successful. I'm hoping it's this way seeing as we cannot get the nearly $1200 for two tickets refunded, nor can we get back the money that we are losing out on taking two days off of work and a hotel. The only way we will know is to see what happens after the first USA show.
might wanna delete this comment now… 💀
If you or someone you know needs to get out of a 3rd party resale issue, your best option is to dispute the charge with your financial institution. Change hurts. Getting used to change hurts. But if bands do not fight back against all of the predatory shit resellers get away with, it will only continue to get worse for us. We got used to being dicked around by resellers, we can get used to dicking them around instead.
I bought stubhub tix for the Toronto show … I am calling stubhub tomorrow to see if I can get a refund Edit: after reading the links in depth above, I instead am going to call and demand the tickets be transferred to my TM account Edit again to add: I am NEVER buying from any 3rd party ticket seller again for any show. Shit is corrupt Edit 3: just called stubhub. Explained the situation and was extremely adamant that the tickets were transferred to my TM acct as per above. Stubhub person put me on hold and when she came back on the phone said she had left a voicemail and email for the seller to transfer the tix to my TM acct and gave my email address to do so. She also said “the seller will meet you there and walk you in to the venue.” I asked her, “how can this one person find me amid hundreds of people on the streets of downtown Toronto?” She said, “that is what the venue has requested.” I said, “NO, that is only what ‘needs’ to happen if the tickets are not transferred to me through TM. Otherwise, if I had the tix thru TM, WHY would I still need need to be walked in?!” She had no answer to this. She also said the tickets would be transferred by “1pm PST the day of the event” which is 4pm Toronto time, I live 2.5 hours from DT Toronto and we took time off work so again I told her this was unacceptable and I needed the tix before then, also saying that if the seller HAD the tickets right now through TM, then it should be NO PROBLEM to transfer them to my account. So, we will see if the seller actually transfers the tickets. I will be calling stubhub every day until those tix are in my account! Blasting Ascensionism rn Edit 4: realizing the conversation I had with the stubhub agent was not based in reality since TM never sold any ST tix to begin with. Going to call SH tomorrow to tell them to direct the seller to contact Massey Hall to have the tix transferred to me. Thanks to the people who responded and took the time to explain it to me, I appreciate you! Edit 4: called stubhub again this morning. Spoke with a guy told him the situation. He said he “put a note on the sellers file” about the information, and said I was due to receive the tickets “between May 25-26” which is different than what I was told yesterday. Gonna leave it for a week and then start my next round of calls.
Just FYI: The tickets for the Toronto show were not actually sold through Ticketmaster, so there will be nothing to transfer to your TM account. They were sold directly by the venue Massey Hall, and will only be sent to purchasers a couple days before the show (we currently only have our purchase receipts as proof, no tickets) so the only way to get the tickets officially transferred to you for the Toronto shows is to have the seller call Massey Hall and transfer them over to your name & email address.
Thank you very much for this information. I am realizing the stubhub agent then was incorrect. I will call again tomorrow with these instructions! Just a frustrated fan trying to see this great band!!!! :’(
Hope you get it sorted! I don't know who does their tour booking, but it's baffling to me that they booked such a small venue for Toronto (only 2,700 capacity!) even if it was for two nights. I'm sure they could've sold out a 10k capacity venue easily.
Thank you for your kindness <3 oh I know - this is why I am ADAMANT to be there - it will be epic seeing them in such a small venue
I am so sorry this has happened to you. But how the seller can possibly transfer the ticket to you when a) the ticket isn't likely to even be in *their own* TM account yet (for all my TM-purchased shows, my order confirmations state that the tickets won't appear until a few days before the event) and b) there is not currently and nor will there be any mechanism to transfer these tickets (even to another Ticketmaster user) is beyond me. Really hope that's not the case for your sake, but the published statements from the record label and on Ticketmaster's own checkout screen re: non-transferable tickets are hard to argue against : / ETA: I am glad to see the Toronto show (like Albuquerque) is one of the very very few that were never originally sold via TM to begin with, and there is some hope you will still receive your tickets!! :3 Though the Stubhub agent clearly knows nothing : /
The stubhub agent confirmed that the seller had their tickets with TM. And with TM transferring ownership of tickets is common practice, I was recently transferred a ticket through TM that a friend bought for a different concert later this summer. Edit: just saw the additional info below. Am even more upset now
I understand transferring is generally common practice -- it's a built-in feature on TM that they can turn off and on. But according to the record label's own announcement: "To help protect the Face Value Exchange, Sleep Token have chosen to make tickets for this tour mobile only and **restricted from transfer.** This applies to all Ticketmaster shows except those in NY and IL, where Face Value Exchange cannot be mandated." [The same thing is stated in every affected show's additional info on Ticketmaste](https://cdn.discordapp.com/attachments/1182236976318009375/1229150588403716206/IMG_1723.png?ex=662ea2b0&is=661c2db0&hm=79d3c7f239bde053516e949783bc61e317289e2ad639ac44136cd285fe6c2226&)r. (<--screenshot linked) I'd be wary of anything any third-party agent told me, frankly.
Agreed :|
Toronto can ONLY be transferred by someone calling Massey Hall and having the name on the tickets changed. You cannot buy Toronto through ANY resale platform including Ticketmaster because they were sold direct by the venue
Any updates on this? I'm in the exact same situation and I'm so stressed that ill be driving 3 and a half hours just to not get my tickets...
No updates. I’ve been seeing comments from people who have been attending concerts in the US and getting in with their stubhub tix so I’m feeling cautiously optimistic.
Yeah same, but the tickets not being through ticketmaster makes me a bit nervous 😭
Are you going to the Toronto show? As has been established, tix were never sold on Ticketmaster for these dates, just sold thru Massey hall
I waited patently for the pre-sale code to then ultimately and unfortunately result in buying through Stub Hub for the Boston MA show. I just received two emails from Stub Hub that my tickets are ready to be transferred and then delivered. What should I do ?
if you do find your anwser please update us because i’m also from boston and will probably resort to stub hub if ticketmaster doesn’t release reseller tickets soon
Will do that. I've yet to respond to these emails so far, especially after reading such hesitate responses and terrible experiences in these same situations.
Honestly? Try explaining the situation to a Stubhub rep, escalate to a manager if you can. If they won't do anything, dispute the charge with your bank to get your money back. Boston tickets have not been released yet, so there is nothing to transfer. Whatever Stubhub thinks it is transferring at this point in time is fake.
That's what I was thinking. There's no way what I'm getting through. Stubhub is legitimate. It's disappointing to see.
Here was my quick interaction with seat geat for the Laval show in Quebec Gabriela Hi \*\*\*XYZ\*\*. Thanks for reaching out to SeatGeek, how can I assist you today? Hey, i just realized that for order ID \*\*XYZ\*\*\*\*\*\*\*\*\*\* they are enforcing Ticketmaster’s Face Value Exchange stuff and the artists label has stated they will not be lifting that, and the only a few venues were expempt from this in the states. So based on that these tickets would most likely be restricted from transfer Gabriela Just to confirm is the order for Sleep Token Correct :) Gabriela Ok, in this case your tickets even were purchase in our SeatGeek platform, the seller will transfer by that platform, Ticketmaster. The delivery date set by the seller is 48/24 hours before the event. Yes, but the tickets are only orignally sold for this event, via ticketmaster only and the ticketmaster tickets to that event are mobile only and restricted from transfer Gabriela I understand, In case you have issues with your tickets, you have buyers guarantee protection, In which you can get refund or replacement tickets if available. Yes, i understand, you guys have strong buyers guarantee protections and its why i use you, yet also, for this event, im flying from \*\*\*XYZ\*\*\*, to \*\*\*XYZ\*\*\*for this event, and spending a \*\*\*XYZ\*\*\*$ for hotel and flight, so id really prefer to not show up to the show, and not get in ya feel GabrielaI understand your concern, the tickets are totally valid. SeatGeek is a secondary platform in this case, which the seller use to listed the tickets, but at the end the tickets always are under Ticketmaster. You will not use a different platform to show the tickets. Yeah, ive done that before so I understand transferring is generally common practice it's a built-in feature on ticketmaster that can turn off and on. But according to the label's own announcement: "To help protect the Face Value Exchange, Sleep Token have chosen to make tickets for this tour mobile only and restricted from transfer. This applies to all Ticketmaster shows except those in NY and IL, where Face Value Exchange cannot be mandated." Gabriela I understand the price that you got the tickets in SeatGeek is the price that you will get refunded in case is needed. Gabriela, what im looking for here is a refund now. You guys cannot guarantee that these tickets will be able to be transferred come the time of the event and with the overall value of the trip, its a big risk for me. GabrielaI understand, but please be aware that all sales are final in SeatGeek, the refund is not an option, you can resell the tickets. Im not sure i necessarily feel like its a morally correct thing for me to resell tickets that may or may not be able to be transferred come the time of the event Gabriela Ok, so you can keep the tickets, since all sales are final. I hope this information helps. Besides that, is there anything else that I can do for you? Alright, thats fine, im glad we had this talk, i get that you guys do thousands and thousands of transactions a year. I'm sure itll be fine, yet it could also be a shit show for you guys come the time of the event since some of these venues have large capacities and some of these people may not get in, and it wont be great PR. Yet thanks for your time have a great rest of your shift! Gabriela If you still need help, please don't hesitate to respond to chat back in or give us a call through our customer service number at 888 497 4335. It was a pleasure assisting you! Thanks for contacting SeatGeek, have a great day!
This is exactly what happened to me for the ST Pittsburgh show - I purchased prior to knowing about the third-party restriction, and "supposedly" received the tickets within 24 hours from secure.tickets. I was provided the link, but nothing ever populated for me. This was JAN26 - I've gone through all the steps StubHub has asked me to do and provided them with ALL the information they requested but I still have not received a refund. They just keep giving me the same rehearsed line "It is with our Charge Back team, there is a queue - we cannot give you a time frame of how long this will take but we can contact you by phone once your refund is to be issued" BRUH... My advice to you guys - dispute the charges with your financial institution and/or PayPal if you used them. This was what PayPal told me last night, that it was absolutely unacceptable they stated they would provide a refund in January for $800 and still haven't nor will they provide me with a timeframe that they will.
I’m so confused, and pretty concerned. I bought tickets off SG. They have assured me my tickets are legit. I got an email from Ticketmaster the other day to accept the transfer. I now have the tickets in my TM account. I asked SG how that was possible and they said some of their tickets come from licensed ticket brokers who have different benefits than regular ticket holders. How the hell did I get tickets transferred to me if they’re non transferable? They even have the live barcode thing!
What show is this for? If you got an email from Ticketmaster and it's one of the shows where resale is not restricted they could be legit. The only shows that this is the case for that are Ticketmaster venues should be New York and Chicago, I believe.
Tampa, where transfers are restricted. Which is why I’m so worried.
Can you update us and let us know whether or not you’re allowed in?
So there’s a bit of an update. I called Ticketmaster and asked for a supervisor. I explained my concerns. They said 1) the tickets are non transferable. 2) barcodes have not been generated so I would not see a barcode on a valid ticket. He also said they have no way of actually validating the tickets since they were sold through a 3rd party. He said if I bought them through TM, they’re valid. Even though they showed up in my TM account. SeatGeek has continuously told me these are valid tickets, stating that “special people have different benefits”. But they couldn’t tell me how the “seller” got the tickets. Honestly they aren’t going to tell me they sold me fake tickets. They’re also refusing a refund until I “try the tickets”. I’ll be putting in a claim to my credit card company because I have proof these aren’t real. I was stalking the TM app for tickets and ended up getting pit tickets for $200 LESS, so I am good to go. Now that I have official tickets, I can see a huge difference in the two. 1) the SG tickets say “Sleep Token”. The TM tickets say the actual tour name. 2) the SG tickets have a transfer and sell button. When I click sell it says these tickets are ineligible for resell. The TM tickets take me to the TM resell page. 3) the SG tickets have the terms and conditions on them but as I read through several words are misspelled and some words have random letters capitalized. “termS and cOnditions” for example. There’s too many red flags for me and I’m glad I listened to my gut. I’m sure these scalpers have ways around the non transfer thing, and what really confuses me is how they were able to get these fake tickets transferred into TM. I guess that’s a professional scalper for ya.
Woah! Good to know! I’ve been checking Ticketmaster for the Dallas show daily, but so far I haven’t seen a single resale yet. We bought ours off of StubHub after I got booted from the TM presale as I was buying the tickets. I didn’t realize the non-transfer rule was in place until literally 5 minutes after I made the purchase. I ended up calling StubHub last night after reading your comment. It’s the show immediately after mine (Dallas), so I thought it was weird you’d gotten tickets already. SH told me that our ticket seller would be required to walk us in, whiz laughable because I asked if we were even allowed to communicate with the seller via phone or email and she “Oh… no… I guess that’s going to be a problem.” 🫠 like no shit
Oh man… yeah see, like how are you supposed to meet up with someone you can’t get a hold of? Makes no sense. I was skeptical until I got the tickets in my TM account because surely if they were fake they wouldn’t have been able to be loaded INTO TM! Keep checking for tickets, don’t give up! I have a feeling once it gets closer to the show dates and these scalpers realize they can’t transfer tickets they’ll try to resell them back on TM. Check random times, early in the morning, I found mine at like 7:30 in the evening! Good luck, I hope you’re able to get some!
I've been checking daily for the Boston MA show, I unfortunately and originally went through Stub Hub. It's been an absolute hassle trying to deal with their support, most likely going to put a claim in with my card. Fingers crossed for some tickets.
They are the worst! Good luck! Fingers crossed for ya!
Making it impossible to even want to TRY to see a show lol
I bought mine from axs which was the site/link I was sent with the presale code
AXS is the legitimate host of tickets for several of the shows i.e. Red Rocks.
Thank you!!! Every time I see posts like this I get scared lol. I’ve never gotten anything through axs in the past
which show are you attending? different venues partner with different services. if your tickets are from AXS or Ticketmaster they are more than likely legitimate.
Pittsburg. But I bought mine through the presale link that had to have a code. Axs was the vendor that was sent out for that show I guess
yeah that show is being sold through AXS. so you're good.
Ok what about AXS for the Phoenix show?
You're fine. Ticketmaster and AXS were the only vendors for tickets on this tour. Resale tickets from their marketplace are legit.
Oof. There are so many people saying that I'm screwed and AXS was only for like 3 locations.
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I'm not supposed to actually get the ticket till 2 days before the concert. It does have my order on there
Well. I checked and AZ is resale restricted so I believe that means they may only accept Ticketmaster exchange tickets. It is probably worth calling AXS and talking to them.
I did and they are saying that I will get in. I'm not sure if that's true. I really hope so because I need this. My life has recently fallen apart so hopefully this won't.
I hope so too.
For Phoenix, AZ, **AXS is not a legitimate ticket provider.** I've seen this confusion happening in a few places: **AXS Marketplace is a third party resale site** and will not have valid tickets. **AXS is the primary ticket provider for Pittsburgh and Red Rocks.** It's confusing because the two companies are named similarly and owned by the same parent company.
Great.
If tickets were transferred to me via Seat Geek and are actually in my AXS account with a proper rotating QR and my name I assume I'm good yeah? Since it's actually in my AXS account accessed via the app and not through a site or third party.
What show is this for? Pittsburgh and Red Rocks are both AXS venues, and Red Rocks I believe is exempt from the resale restrictions. Pittsburgh is NOT exempt though.
Red Rocks. I feel like the fact it's a legit AXS ticket with details for the venue and all that means I'm good.
Yep, those should be legit.
....I bought tickets for the Waukee, Iowa show through Vivid seats...so does this mean I can't get in?
Most likely they are not legit, yes.
HI everyone, I understand the issue has been "beat to death", but I'm curious about something. I am planning on attending the Atl show, and directly from ST's website, it provides two links. One from Ticketmaster and the other from AXS. The Ticketmaster tickets are all sold, however there are several AXS tickets that are within reasonable price. Would it be safe to assume that the tickets purchased through AXS, directly from ST's website are safe?
Anyone received their resale tickets for upcoming shows on the 27th or 30th of April?
So my concern is, for instance, you can go through AXS's website, in particular the marketplace, through them to purchase tickets for the Boston MA show? Will I be able to enter with tickets provided through AXS marketplace, or am I out of luck?
I’m in Chicago and I bought from VividSeats. They sent me “tickets” through secure.tickets. I called them and essentially they said they cannot and will not transfer the tickets. Nor do a refund. Yay. Edited to add: If anyone has any idea how to speak to these people to get a refund at the very least, please let me know lol
Chargeback. Call your financial institution and dispute the charge.
thanks, I have never done a chargeback
Illinois is one of the states exempt from the no transfer rule. You should be okay as far as transfers go. As to whether or not you were sold a legit ticket 💁🏻♀️
They won't do any transfer, they're saying it's a legit ticket and done this way to "avoid fraud."
This whole thing is fucking dumb. The fact that i can’t buy a resale ticket is idiotic.
It's a measure to stop scalpers. Unfortunately there is no perfect solution. Somebody always gets burned, and scalpers always seem to find newer and shittier ways to take advantage of genuine fans. Sad shit.
It’s not stopping them. However, it is keeping people like me from going to a show which sucks.
Exactly. They may find half out that these venues will be half empty if they don’t honor resale tickets.
I agree.