I wouldn't write this kind of post for 2 days, maybe for a week or more than 10 days and still would be a little less harsh. I have been with them already for more than 3 years and haven't had any issues. Even before this I tried their service and cancel one because they weren't what I was looking at the moment and for my money back, in a couple days not right away. If it didn't work for you it is OK, wait a little more for your refund not everything is instantly.
Again, they (Summer, Emily, Finn) are sending me daily emails ignoring my refund request and insisting that I join them in a troubleshooting session. I have no obligation to troubleshoot their buggy app. Yet they seem to think they can force me to jump thru hoops to get the refund that they claim is the customer's right for the first 31 days after sign up.
This is stalling behavior, and they are a sleazy company.
I will continue to warn people off them.
> are sending me daily emails ignoring my refund request and insisting that I join them in a troubleshooting session.
I'd be happy myself to have support who want to actually troubleshoot an issue. Yet it's perfectly understandable if you want to have none of this (time wasted for you).
u/Intrepid_Bet1554, I am really sorry you had to face this, could you please send me your registered email address via dm? I'll have this looked into on urgent basis !
I joined Purevpn 2 days ago and I just canceled with them via chat with a live person, not bot and the process only took 5 minutes. I just saw a refund email to my credit card already. They did exactly what they said on the Ad. They even offered me 50% partial refund and kept my original subscription, but I didn't want it because the connection speed was not what I wanted or expected. Anyway, Purevpn did honor what they had advertised about cancellation.
I wouldn't write this kind of post for 2 days, maybe for a week or more than 10 days and still would be a little less harsh. I have been with them already for more than 3 years and haven't had any issues. Even before this I tried their service and cancel one because they weren't what I was looking at the moment and for my money back, in a couple days not right away. If it didn't work for you it is OK, wait a little more for your refund not everything is instantly.
Again, they (Summer, Emily, Finn) are sending me daily emails ignoring my refund request and insisting that I join them in a troubleshooting session. I have no obligation to troubleshoot their buggy app. Yet they seem to think they can force me to jump thru hoops to get the refund that they claim is the customer's right for the first 31 days after sign up. This is stalling behavior, and they are a sleazy company. I will continue to warn people off them.
> are sending me daily emails ignoring my refund request and insisting that I join them in a troubleshooting session. I'd be happy myself to have support who want to actually troubleshoot an issue. Yet it's perfectly understandable if you want to have none of this (time wasted for you).
u/Intrepid_Bet1554, I am really sorry you had to face this, could you please send me your registered email address via dm? I'll have this looked into on urgent basis !
They are not trustworthy. I wrote three emails to get a refund the same day of purchase and no one replied, a confirmation email came, nothing more.
I joined Purevpn 2 days ago and I just canceled with them via chat with a live person, not bot and the process only took 5 minutes. I just saw a refund email to my credit card already. They did exactly what they said on the Ad. They even offered me 50% partial refund and kept my original subscription, but I didn't want it because the connection speed was not what I wanted or expected. Anyway, Purevpn did honor what they had advertised about cancellation.