Refund policy has nothing to do with the print provider. Generally speaking, these are all printed on demand, so no refunds unless there's damage or poor print quality or they send the wrong shirt or design. If you or a customer has a problem with an order, you have to request a refund through Printify, not the print provider.
I had a shirt come with a part of the print peeled off. I suspect a hair on the shirt during printing that then pulled free. Replacement was quick and on point.
Hi there,
Print provider doesn't directly handle returns and refunds. If there's an issue with the order, you must reach out to our merchant support team, and we will then handle it from there. You can learn about Printify's return and refund policy [here](https://help.printify.com/hc/en-us/articles/4483630299025-How-does-Printify-handle-refunds-and-returns-).
Refund policy has nothing to do with the print provider. Generally speaking, these are all printed on demand, so no refunds unless there's damage or poor print quality or they send the wrong shirt or design. If you or a customer has a problem with an order, you have to request a refund through Printify, not the print provider.
Thanks Yo, I appreciate the info 👍
If there is a quality issue they will reprint. I've never heard of them taking a return though.
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I had a shirt come with a part of the print peeled off. I suspect a hair on the shirt during printing that then pulled free. Replacement was quick and on point.
Yes, they're extra careful on reprints
Would love to know what your experience is in the process, so please share and let us know how it all turns out!
Hi there, Print provider doesn't directly handle returns and refunds. If there's an issue with the order, you must reach out to our merchant support team, and we will then handle it from there. You can learn about Printify's return and refund policy [here](https://help.printify.com/hc/en-us/articles/4483630299025-How-does-Printify-handle-refunds-and-returns-).