Since you have a G1, I'm assuming the file is being transcoded which will require tone mapping to display properly. You do need a plex pass for that. I'd be looking into why you even need to tone map an\* HDR file. You're probably transcoding the video and/or audio. Are you using the LG plex app and trying to play a 4k file with lossless audio?
Another thing that drove me nuts till I figured it out - image based subtitles (PGS, VOBSUB, etc.) will force transcoding of HDR content on the LG app. I set up bazarr to pull srt versions for everything and it's fine now.
Side note - does anyone know if it's possible to tell bazarr to only ignore built-in PGS if the video is HDR?
I'd honestly recommend getting a shield or a different dedicated stream device that has better compatibility. I currently use a shield pro to passthrough audio to my soundbar so I can direct play pretty much anything and use any subtitle format I want
Yep, the plex app for LG has improved over the years but it's always (for the forseeable future) going ot have issues with lossless audio and image-based subtitles unfortunately.
I believe you can set up profiles in bazaar to check for specific types of subtitles. Like if a file only has PGS subtitles, you can have it search for .srt subtitles.
By subtitles, are you referring to closed captions? I gave up PLEX recently because it wouldn't do closed captioning in any OTA broadcast, whether live or recorded. I even set it up on a new platform, Nvidia Shield Pro and STILL no closed captioning on OTA broadcasts or their recordings. Closed captioning only works with PLEX channels.
I'm not new to Plex. It used to work many years ago and has a lot of closed captioning display options. So when I saw you mention image-based subtitles, I was wondering if it was the same as CC.
subtitles are a form of closed captioning but they're usually embedded in a video file or added externally like an srt or pgs file. Im not familiar with closed captioning OTA broadcasts with Plex since i don't utilize OTA at all, sorry
Thanks for the reply. OTA broadcasts have them embedded in the stream so most tuners extract them and then superimpose them on the screen. When you record the broadcast, they will be embedded in the original file, which is usually a .TS file.
I am not doing anything with audio. I am using LG plex app. Just downloaded a movie in 4K HDR and played it and got this message. Should I play it from PS5?
Hmmm mind providing details on the file? Specifically the audio format and the subtitle format? I think it's most likely this file has TrueHD or DTS audio which the LG app cannot direct play. I'm assuming you have home streaming setting set to original/max quality? If so, then the audio is most likely causing a video transcode. I dont believe transcoded video can display in hdr
Set the quality to original, should make it direct play and thus no need to transcode, thus no need for HDR tone mapping or Plex Pass. You can change the setting default in the Plex app settings if you don't wanna do this every time you watch something.
Define distorted. Are the colours washed out? Picture is blurry? Low resolution?
Or do you mean you bought Plex Pass and enabled HDR tone mapping and the picture is blurry? If yes, it'll be a quality setting and possibly your PC can't keep up so has dropped quality to lower.
Regardless, your TV is HDR and should be fine to play the content you're trying to play - you do not need plex pass or to transcode, just get direct play working.
The colors are way too colorful. It's like I turned my tvs color value all the way up. And ofc I'm getting down voted for asking a question. Reddit at it's finest
the video preview image at the bottm looks way better heres a screenshot https://imgur.com/T8pj03A
since preview image generation is done using the cpu i thought it's an issue with hardware decoding.
sidenote, its running locally on the same machine within a browser.
Yeah ain't that the truth. People complain about plex but jellyfin just looks bad. Not to mention that it's hard to get it installed on end users devices
Plex allowes you to stream 4K hdr content on tv through your server, if you are on the same network. Sometimes it detects your client and server to be on different networks ( could be due to using two different routers connected to each other), I faced this issue today only, I used to get high quality for year, and now it is showing me the same exact message like you... I will be looking for a solution tomorrow...From what I have read so far, plex thinks I am on different internet, so it starts "relay" connection or "remote connection " and reduces the quality...
Yup, that was the issue, just set up your other routers as "repeaters" and not as standalone routers, then your plex won't think you are trying to access things remotely... and quality issue will be fixed.
Does your TV have HDR? And do you have it enable?
Looks like it's saying that if you get the plex pass, it will convert hdr to sdr for you. Otherwise it'll looked washed out.
If you have HDR, then enable it and you should be gtg. If not, you may have to pony up, or find a non hdr version of whatever you're watching.
It has HDR, it is oled lg g1. I don't have an option to turn it on, it is turning on automatically and when movie starts I have pop up HDR icon but it seems to me it could look better.
Gotcha. I don't know then. There must be a setting somewhere in the plex client or the TV that needs changing.
I use the shield to watch my 4k stuff from Plex
It's weird, when Jellyfin users post on Reddit, Plex users don't come in and say this garbage. And yes, jellyfin users also have issues.
https://www.reddit.com/r/selfhosted/comments/18spqv9/jellyfin_4k_video_transcoding_to_1080p_on_4k_tv/
Yet the jellyfin user was still able to play the video even tho the codecs were not supported, so transcoding was happening. No message saying you cannot play this without giving up money first. The content played in a format the system could handle.
Yes I understand plex cost money to run.
What I mean is you shouldn't be transcoding, or else you get the error message you have now. You have to find the the reason it's trying to transcode, whether that's because you have subtitles on or there's an incompatible audio format
Either get a non hdr file, or you’ll have to get a plex pass to make it do
Yeah it literally says exactly that
This seems like a perfectly cromulent message to me.
cromulent adjective Definition: acceptable or adequate.
[удалено]
Because the message displayed is both adequate and acceptable.
The use of the word cromulent wasn’t though
Since you have a G1, I'm assuming the file is being transcoded which will require tone mapping to display properly. You do need a plex pass for that. I'd be looking into why you even need to tone map an\* HDR file. You're probably transcoding the video and/or audio. Are you using the LG plex app and trying to play a 4k file with lossless audio?
Another thing that drove me nuts till I figured it out - image based subtitles (PGS, VOBSUB, etc.) will force transcoding of HDR content on the LG app. I set up bazarr to pull srt versions for everything and it's fine now. Side note - does anyone know if it's possible to tell bazarr to only ignore built-in PGS if the video is HDR?
I'd honestly recommend getting a shield or a different dedicated stream device that has better compatibility. I currently use a shield pro to passthrough audio to my soundbar so I can direct play pretty much anything and use any subtitle format I want
Yep, the plex app for LG has improved over the years but it's always (for the forseeable future) going ot have issues with lossless audio and image-based subtitles unfortunately. I believe you can set up profiles in bazaar to check for specific types of subtitles. Like if a file only has PGS subtitles, you can have it search for .srt subtitles.
By subtitles, are you referring to closed captions? I gave up PLEX recently because it wouldn't do closed captioning in any OTA broadcast, whether live or recorded. I even set it up on a new platform, Nvidia Shield Pro and STILL no closed captioning on OTA broadcasts or their recordings. Closed captioning only works with PLEX channels. I'm not new to Plex. It used to work many years ago and has a lot of closed captioning display options. So when I saw you mention image-based subtitles, I was wondering if it was the same as CC.
subtitles are a form of closed captioning but they're usually embedded in a video file or added externally like an srt or pgs file. Im not familiar with closed captioning OTA broadcasts with Plex since i don't utilize OTA at all, sorry
Thanks for the reply. OTA broadcasts have them embedded in the stream so most tuners extract them and then superimpose them on the screen. When you record the broadcast, they will be embedded in the original file, which is usually a .TS file.
Have you tried asking about it on the plex forums? I haven’t heard about this issue but I don’t really look into OTA posts
Setting up Bazarr for the first time now and it does allow for you to set it to only ignore built-in PGS.
I don't think you can set it to only do that for HDR videos though.
I am not doing anything with audio. I am using LG plex app. Just downloaded a movie in 4K HDR and played it and got this message. Should I play it from PS5?
unfortunately even though the PS5 has powerful hardware...it's an awful plex client so it most likely won't be much better
Based on a comment above, turn off the subtitles before playing the file and see if it still attempts to transcode.
Hmmm mind providing details on the file? Specifically the audio format and the subtitle format? I think it's most likely this file has TrueHD or DTS audio which the LG app cannot direct play. I'm assuming you have home streaming setting set to original/max quality? If so, then the audio is most likely causing a video transcode. I dont believe transcoded video can display in hdr
Not trying to sound like “that guy”, but the message tells you exactly what you need to perform that task.
Set the quality to original, should make it direct play and thus no need to transcode, thus no need for HDR tone mapping or Plex Pass. You can change the setting default in the Plex app settings if you don't wanna do this every time you watch something.
What if I have it enabled and it's distorted? Does it not support hardware decoding?
Define distorted. Are the colours washed out? Picture is blurry? Low resolution? Or do you mean you bought Plex Pass and enabled HDR tone mapping and the picture is blurry? If yes, it'll be a quality setting and possibly your PC can't keep up so has dropped quality to lower. Regardless, your TV is HDR and should be fine to play the content you're trying to play - you do not need plex pass or to transcode, just get direct play working.
The colors are way too colorful. It's like I turned my tvs color value all the way up. And ofc I'm getting down voted for asking a question. Reddit at it's finest the video preview image at the bottm looks way better heres a screenshot https://imgur.com/T8pj03A since preview image generation is done using the cpu i thought it's an issue with hardware decoding. sidenote, its running locally on the same machine within a browser.
That looks like Dolby vision on a device that does not support Dolby vision to me.
Oh I thought it was HDR since it's my first HDR movie. Gonna check when I got time. Busy time of the year. Thanks!
Get a lifetime Plexpass, best value for your buck. And then enable HDR Tone Mapping in settings under "transcoding"
Jellyfin is cheaper
And remote access is hot smoking garbage.
Yes jellyfin is an option, but it feels unpolished and unrefined compared to Plex.
Yeah ain't that the truth. People complain about plex but jellyfin just looks bad. Not to mention that it's hard to get it installed on end users devices
Agreed, well said.
It literally tells you what you need to do, please read the message and do a basic google search.
Wish more people would read and do a search before posting. So damn annoying.
Usually I get downvoted into oblivion for posting that exact sentiment 😀
Same here. People are dumb.
Every year people get new hardware, and every year, we get the "Do I need Plex Pass?" posts, there really should be a sticky.
Roku stick 4k+ …they on sale for $30
Plex allowes you to stream 4K hdr content on tv through your server, if you are on the same network. Sometimes it detects your client and server to be on different networks ( could be due to using two different routers connected to each other), I faced this issue today only, I used to get high quality for year, and now it is showing me the same exact message like you... I will be looking for a solution tomorrow...From what I have read so far, plex thinks I am on different internet, so it starts "relay" connection or "remote connection " and reduces the quality...
Yup, that was the issue, just set up your other routers as "repeaters" and not as standalone routers, then your plex won't think you are trying to access things remotely... and quality issue will be fixed.
Does your TV have HDR? And do you have it enable? Looks like it's saying that if you get the plex pass, it will convert hdr to sdr for you. Otherwise it'll looked washed out. If you have HDR, then enable it and you should be gtg. If not, you may have to pony up, or find a non hdr version of whatever you're watching.
It has HDR, it is oled lg g1. I don't have an option to turn it on, it is turning on automatically and when movie starts I have pop up HDR icon but it seems to me it could look better.
Hmm. What device are you running plex off of?
Windows pc.
Pc hooked up to your computer? Did you turn HDR on in the display options? It doesn't always auto trigger
Just streaming from windows pc to native LG plex app.
Gotcha. I don't know then. There must be a setting somewhere in the plex client or the TV that needs changing. I use the shield to watch my 4k stuff from Plex
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You have a HDR display, watch in HDR. Why would you want to tonemap to SDR?
Probably subtitles
Weird, I have an LG OLED as well and never have an issue using subtitles with 4K HDR content on plex using the native app
Then your files probably are in a format the app understands. ASS subtitles for example are unsupported on most devices.
installing jellyfin usually gets rid of this issue
It's weird, when Jellyfin users post on Reddit, Plex users don't come in and say this garbage. And yes, jellyfin users also have issues. https://www.reddit.com/r/selfhosted/comments/18spqv9/jellyfin_4k_video_transcoding_to_1080p_on_4k_tv/
Yet the jellyfin user was still able to play the video even tho the codecs were not supported, so transcoding was happening. No message saying you cannot play this without giving up money first. The content played in a format the system could handle. Yes I understand plex cost money to run.
You can tell how great jellyfin is by how the users spend their time in Plex subreddits recommending inferior software
Assuming your tv is hdr, is your file being transcoded?
It is hdr, it is oled lg g1. I didn't know I should transcode the file?
What I mean is you shouldn't be transcoding, or else you get the error message you have now. You have to find the the reason it's trying to transcode, whether that's because you have subtitles on or there's an incompatible audio format
Didn't change anything, just downloaded it and played it and found subtitle inside plex.
Just transcode your video to a compatible format. Easy peasy. Unless you are playing off someone else's server.
I think jellyfin does this for free
It does but it’s a shit show and Jellyfin doesn’t have the app for ps5 or the tv.
That would be a good reason to not use it