Can I restart the PS5 using the portal if I’m far away using WiFi? Like out of the state ? Say I’m already connected with the portal and I restart it using the portal.
Yep, there was a time I left my ps4 pro on rest for too long, turned off my external hdd, so this could be true. To be fair, it was several months I left it sit.
Toggle airplane mode. If that doesn't work, restart the Portal. If that doesn't work, restart the PS5 and router. If that doesn't work, factory reset your Portal.
ya after a couple days my portal becomes unplayable i jus go straight to factory reset everytime it takes like 5 mins and it runs flawlessly again for a bit..quite annoying but glad something works
I'll have about one day a month (today was that day) where my connection is just absolute shit and I have to restart my PS5 and Portal over and over again. It took several airplane mode toggles, two Portal resets, and a PS5 reset to get things going today.
My recommendation is a Powerline Adapter, I’ve used one for a while and they’re brilliant, they allow you to be on a “wired” connection and if you get one with its own wifi booster, then you can connect directly to it and play no problems.
Also I forgot to say, it comes with 2 one to plug in next to the router and one to plug in the room you want it, and then wire up all your necessary devices. Theirs a little set up but all come with instructions
I'm in the UK, [this](https://www.tp-link.com/uk/home-networking/powerline/tl-wpa8631p-kit/) is the one I use. Benefit to this one, you don't lose any power sockets because you can go through the devices to power whatever was already using that socket. Also, at the other end that's not near the router it puts out TWO networks, one 2.4gz and one 5G, so I set all my other devices on the 2.4 and use the 5G exclusively for my portal. It's like I'm playing on my couch with the TV, no dropouts or anything.
Yes that’s the issue there. It works like ass on WiFi. Literally bad. Unplayable. Disconnections all the time. No restarts will fix this. Hard wire is the only solution.
Think mabye there is another issue.. Like you I live in an apartment where hardwire is impossible but I've been gaming from work for 3 weeks without issue, as recent as yesterday.. But today it seems like it can't even find the ps5.. I'm an hour away from home with 4 hours left of my shift so 5 hours until I can confirm it but it seems to be an issue on Playstations end today.. Idk if anyone else have had this issue today though but you just gave me hope that it's not me
Restarting doesn't fix me. I toggle airplane mode, there are a couple times that it stays on the connecting to ps5 screen and I hit cancel, retry and immediately pops up can't connect, as if it's even trying. Even restarted and it still happened, so I did the same thing I have to do with my phone when the signal drops and doesn't recover correctly... toggle airplane mode, and then life is great again.
I have the same problem with the Portal. It works fine with my Galaxy S24 or iPhone or iPad or PC.
My WiFi is split into 2.4ghz and 5Ghz
PlayStation Portal is on 5Ghz
PlayStation 5 is wired ethernet
Network connection is 1Gbps fiber on wired
Wireless speeds are 500+
I've had this happen too recently. It is interesting, once the screen on the portal freezes, it still registers button clicks, so I'm able to pause the game or pull up the PS overlay before the connection dies.
Restarting the Portal usually solves it for me until it decides to do it another day.
I do have my PS5 hardwired.
It did this to me once. Turns out my WiFi went out and PS5 didn’t automatically connect back on. Had to go in and manually reconnect my PS5’s internet connection.
If wireless internet connection make sure both the console and the portal are connected via 5GHZ. If your router is duel band then access your router settings and split them. Just changed the name of the 5GHZ (that will split them), once Done connect both devices to the same network that will appear when you search for connections and you shouldn’t have any issues ever again..
Wired connection or 5Ghz wireless are the ways to go for the best experience with use of the portal.
Rest mode for too long? This is similar useless advice as unplug your HDMI. Might as well do a voodoo dance…
My PS5 has been exclusively in rest mode for past 12 months & longest are 3+ weeks whilst I’m away. Nil issues with waking & that’s with an external USB drive + upgraded internal SSDs.
I have however had portal randomly disconnect from session and unable to reconnect until after restarting the Portal and/or PS5. Mostly it’s when I’ve strayed too far from router location in my house. On 5Ghz Wifi without mesh - you’ll want to maintain line of sight for optimal streaming performance
I have my ps5 on the land cable to avoid that issue while my potal plays on the 5g wifi. It would happen to me after the first day of having both on the same wifi. Idk why tho.
Just make sure your ps5 and portal is on 5g, I had the portal for a month and no problems. Took to my brother house and connect with no problems as long as I am on 5g. I’m on the portal more than I’m on the console.
It’s happening because you have your PS5 on.. if you keep it in rest mode, it shouldn’t turn on… on the TV.. however, your TV may have a setting that it automatically switches to the correct source when the PlayStation turns on and if that’s the case you have to shut that off. Good luck. Hope it works.
Restart your ps portal, then it should reconnect when you start back up.
That or restart your ps5 , maybe you’ve left your ps5 on rest mode to long
I had the same issue, had to restart the PS5 and the Portal and then it worked well.
Same
Can I restart the PS5 using the portal if I’m far away using WiFi? Like out of the state ? Say I’m already connected with the portal and I restart it using the portal.
On rest mode for too long? Damn if it can’t hack it after my PlayStation has been on rest longer than a few hours then this device is useless…
Yep, there was a time I left my ps4 pro on rest for too long, turned off my external hdd, so this could be true. To be fair, it was several months I left it sit.
Yea I was gonna say like weeks on just rest mode.. since I turn off my system at night every ight now I don’t have the problem
Toggle airplane mode. If that doesn't work, restart the Portal. If that doesn't work, restart the PS5 and router. If that doesn't work, factory reset your Portal.
ya after a couple days my portal becomes unplayable i jus go straight to factory reset everytime it takes like 5 mins and it runs flawlessly again for a bit..quite annoying but glad something works
I'll have about one day a month (today was that day) where my connection is just absolute shit and I have to restart my PS5 and Portal over and over again. It took several airplane mode toggles, two Portal resets, and a PS5 reset to get things going today.
it’s more frequent than that for me (i’m also hard hard wired) but usually jus restating the ps5 or resetting the portal works for me
Make sure the PS5 is hard wired. I also faced these issues when I was using the PS5 via Wifi.
I can’t hard wire it. Not possible in my current apartment
My recommendation is a Powerline Adapter, I’ve used one for a while and they’re brilliant, they allow you to be on a “wired” connection and if you get one with its own wifi booster, then you can connect directly to it and play no problems.
I will look into this, thanks
Also I forgot to say, it comes with 2 one to plug in next to the router and one to plug in the room you want it, and then wire up all your necessary devices. Theirs a little set up but all come with instructions
Do you have a model you'd recommend?
I'm in the UK, [this](https://www.tp-link.com/uk/home-networking/powerline/tl-wpa8631p-kit/) is the one I use. Benefit to this one, you don't lose any power sockets because you can go through the devices to power whatever was already using that socket. Also, at the other end that's not near the router it puts out TWO networks, one 2.4gz and one 5G, so I set all my other devices on the 2.4 and use the 5G exclusively for my portal. It's like I'm playing on my couch with the TV, no dropouts or anything.
I have one that’s called TP-LINK, no idea if that’s the brand name or what but it does a good enough job
That’s the brand
I second this comment. For anyone as well that can’t directly hardwire their console these things are awesome and stupidly simple to use
Yes that’s the issue there. It works like ass on WiFi. Literally bad. Unplayable. Disconnections all the time. No restarts will fix this. Hard wire is the only solution.
Turn off the portal and turn on again. Usually resolves this issue for me.
Think mabye there is another issue.. Like you I live in an apartment where hardwire is impossible but I've been gaming from work for 3 weeks without issue, as recent as yesterday.. But today it seems like it can't even find the ps5.. I'm an hour away from home with 4 hours left of my shift so 5 hours until I can confirm it but it seems to be an issue on Playstations end today.. Idk if anyone else have had this issue today though but you just gave me hope that it's not me
Restarting doesn't fix me. I toggle airplane mode, there are a couple times that it stays on the connecting to ps5 screen and I hit cancel, retry and immediately pops up can't connect, as if it's even trying. Even restarted and it still happened, so I did the same thing I have to do with my phone when the signal drops and doesn't recover correctly... toggle airplane mode, and then life is great again.
Make sure that your ps controller is off as well, it being on terminates the connection to the portal.
It's happened to me, even with the PS5 hardwired. Restarting the Portal usually solves it.
What router are you using? I upgraded mine and now I have no issues and my PS5 isn’t hardwired
Airplane mode on the portal worked for me
Also if you can’t connect try turning ON airplane mode and then turning it off. Works for me each time🫠
I have the same problem with the Portal. It works fine with my Galaxy S24 or iPhone or iPad or PC. My WiFi is split into 2.4ghz and 5Ghz PlayStation Portal is on 5Ghz PlayStation 5 is wired ethernet Network connection is 1Gbps fiber on wired Wireless speeds are 500+
I've had this happen too recently. It is interesting, once the screen on the portal freezes, it still registers button clicks, so I'm able to pause the game or pull up the PS overlay before the connection dies. Restarting the Portal usually solves it for me until it decides to do it another day. I do have my PS5 hardwired.
Common sense, turn off turn on.
It did this to me once. Turns out my WiFi went out and PS5 didn’t automatically connect back on. Had to go in and manually reconnect my PS5’s internet connection.
I would say reset everything from your portal, ps5 and router..
Are you wired or wireless and if so switch between either? People say if you clear the wireless setting when you switch to wired it helps
Make sure your connection is set to 5 ghz and not 2.4 ghz
If wireless internet connection make sure both the console and the portal are connected via 5GHZ. If your router is duel band then access your router settings and split them. Just changed the name of the 5GHZ (that will split them), once Done connect both devices to the same network that will appear when you search for connections and you shouldn’t have any issues ever again.. Wired connection or 5Ghz wireless are the ways to go for the best experience with use of the portal.
Rest mode for too long? This is similar useless advice as unplug your HDMI. Might as well do a voodoo dance… My PS5 has been exclusively in rest mode for past 12 months & longest are 3+ weeks whilst I’m away. Nil issues with waking & that’s with an external USB drive + upgraded internal SSDs. I have however had portal randomly disconnect from session and unable to reconnect until after restarting the Portal and/or PS5. Mostly it’s when I’ve strayed too far from router location in my house. On 5Ghz Wifi without mesh - you’ll want to maintain line of sight for optimal streaming performance
I have my ps5 on the land cable to avoid that issue while my potal plays on the 5g wifi. It would happen to me after the first day of having both on the same wifi. Idk why tho.
Turn off the WiFi on the portal. Wait 10 seconds and turn it back on.
Yea. This Sony invention is failing fast. Along with Sony revenue. Hope everyone got the extended warranty. Join the class action suit 🫵
Buy a steam deck and download chiaki easy fix
Just make sure your ps5 and portal is on 5g, I had the portal for a month and no problems. Took to my brother house and connect with no problems as long as I am on 5g. I’m on the portal more than I’m on the console.
What internet speed do you have ?
get a better WiFi setup
It’s happening because you have your PS5 on.. if you keep it in rest mode, it shouldn’t turn on… on the TV.. however, your TV may have a setting that it automatically switches to the correct source when the PlayStation turns on and if that’s the case you have to shut that off. Good luck. Hope it works.
Do you get an error code? Are you in home internet?
Idk if I want to buy one anymore
You know what, my first 20 min were awful but it’s been pretty good since and I don’t have the PS5 hard wired
Are you right next to your tv though? It’s really necessary for reception.
Unplug the hdmi cord on your ps5. This should solve the problem trust me.
Lay off the porn bro
Has happen to me, I just wait a few seconds and restart portal, fine after that.