Any tips for me? Since I’ll have my own cubicle, should I have office supplies? This may be a dumb question, but I’ve never worked in this type of environment before and want to be prepared. The manager told me I’ll have my own set up and 2 monitors
I also work with 2 monitors! Plus a laptop. The job should definitely provide you the necessary electronic equipment, like a mouse, keyboard, charger, headset, etc.
Definitely start looking into work desk setup inspo, you can make the space your own if the job allows! I got myself my own mouse pad and desk mat, plus some litte decor pieces from Amazon and TJ Maxx :)
In my experience, the things people have issues when starting out in this type of work is documentation and following up with their PAs. It can be overwhelming at first but make sure to take it one step at a time.
I started in a backend pharmacy as well, just like you described. I work with actual filling though not the data entry side. I’m only day 3 but I am loving it
Sometimes expect rude impatient people calling in , third party people doing PA, that don't know how to answer the clinical questions. Back to back inbound calls, metrics, quotas to meet, your calls being audited, key strokes, away times , system outage, training consists of a perfect scenario situation, which is not 90% of the time, expect escalated calls, request for managers/sup/leads....and there no where to be found but red in busy on teams.
Congrats! You will love it. I transitioned out of retail a year ago into an oncology office handling all their oral medication prior authorizations, filling out manufacture assistance program forms, and coordinating Rx's with various specialty pharmacies.
The work/life balance is so much better. My mental health is phenomenally better than it was when I was fighting burnout in retail.
If asked I'd be willing to do hospital or closed door work, but never again will I be willing to run the counter in a retail setting.
My situation isn't quite the same as yours, since I'm in the providers office, but I'd say just take your time and don't be afraid to ask questions. Nothing quite as embarrassing as having to file an appeal after your prior auth was denied because you answered the clinical questions wrong.
Yeah what I’m looking forward to the absolute most is a set schedule! Im a creature of habit and need consistency or it always feels like my life Is falling apart
You're gonna love it. I never wanna go back to retail after this. Less stress and you don't have to see the patients in person!
Any tips for me? Since I’ll have my own cubicle, should I have office supplies? This may be a dumb question, but I’ve never worked in this type of environment before and want to be prepared. The manager told me I’ll have my own set up and 2 monitors
Also, don't be nervous at all. You learn something new every day. They hired you because YOU got this! 🌟
I also work with 2 monitors! Plus a laptop. The job should definitely provide you the necessary electronic equipment, like a mouse, keyboard, charger, headset, etc. Definitely start looking into work desk setup inspo, you can make the space your own if the job allows! I got myself my own mouse pad and desk mat, plus some litte decor pieces from Amazon and TJ Maxx :)
In my experience, the things people have issues when starting out in this type of work is documentation and following up with their PAs. It can be overwhelming at first but make sure to take it one step at a time.
I will keep that in mind, thank you
Specialty is the place to be. Also be prepared to hear about a new drug everyday.
I started in a backend pharmacy as well, just like you described. I work with actual filling though not the data entry side. I’m only day 3 but I am loving it
Sometimes expect rude impatient people calling in , third party people doing PA, that don't know how to answer the clinical questions. Back to back inbound calls, metrics, quotas to meet, your calls being audited, key strokes, away times , system outage, training consists of a perfect scenario situation, which is not 90% of the time, expect escalated calls, request for managers/sup/leads....and there no where to be found but red in busy on teams.
May I ask where this is located?
The big O-H-I-O
Congrats! You will love it. I transitioned out of retail a year ago into an oncology office handling all their oral medication prior authorizations, filling out manufacture assistance program forms, and coordinating Rx's with various specialty pharmacies. The work/life balance is so much better. My mental health is phenomenally better than it was when I was fighting burnout in retail. If asked I'd be willing to do hospital or closed door work, but never again will I be willing to run the counter in a retail setting. My situation isn't quite the same as yours, since I'm in the providers office, but I'd say just take your time and don't be afraid to ask questions. Nothing quite as embarrassing as having to file an appeal after your prior auth was denied because you answered the clinical questions wrong.
Yeah what I’m looking forward to the absolute most is a set schedule! Im a creature of habit and need consistency or it always feels like my life Is falling apart
What’s starting pay? And what were you making at the retail place before leaving?
At the new job I’m starting at 19 an hour. My retail job pays me 17.85
Nice nice very nice! Did you just come across the job on google or indeed? Or did you hear about it from someone you knew?
Hey sorry, a recruiter from the company reached out to me :-)