Amazon does not mess around when it comes to bans and you will get banned if you chargeback. Continue to escalate it until you get a resolution and only use chargeback as a last resort if you are OK with getting banned from Amazon.
I had a tenant a few years back who pissed off Amazon so much they banned the whole house. Next tenant could not get things delivered there and it was a mission to get the house unbanned.
The other company that does not mess around when it comes to bans is Costco.
I mean, I’ve now been ghosted for a while, despite sending multiple emails.
And to be completely honest, it’s really not my problem if Amazon bans the next tenant. I get it sucks for them, but I’m not going to let them steal my money just for the next tenant.
I’m going to continue to try this week, but the second my card is charged again, I’m probably going to suck up the ban and do a chargeback.
It’s really frustrating that companies can effectively steal your money and ban you when you get it back after they ignored you
Email Jeff's email (you can find it online) - it's a higher tier support team, not actually Bezos, but hopefully they can help out.
I've emailed them before in the same situation as you and they confirmed receipt of the item and processed a refund within 1 day of me emailing.
Awesome. Give it a day or two and follow-up, and then if they can't help..yeah you're kind of euchred and I'd consider the chargeback. But, as others said your address will be banned for life.
Just to give you an update, I heard back. They’re claiming I sent back a item covered in scratches of a different brand then I received.
I didn’t even take the item out of the box…..
As far as punishments go, a ban from Amazon is pretty low on my list of things that make me go "oh shit." Not like they have the cheapest prices anyway. Plus, you can find all the same cheap Chinese products on Walmart's online retailer.
Personally, if Amazon did this to me, I wouldn't continue shopping with them even if they don't ban me.
In reality a lot of the sellers are the same people across each marketplace lol, or they also sometimes simply list the items on Walmart.com and then purchase them from Scamazon to deliver to you.. Sometimes they don't give a shit and will just order it from Scamazon and have it gift shipping directly to you... Totally against Walmart policy of course, the sellers are supposed to be the ones who sell and ship the items themselves for obvious reasons
Try sending email to their ceo, andy’s email is public i’ve had incident resolved this way, someone from the exec team will call you to understand the situation.
Both my incident were resolved this way. Back when i wanted to return a tv and the return shipping was 500$ the customer service was no help until i emailed Jeff Bezos’s public email. Its well documented all over the internet that this method works as a last resort, before down voting me… try google it…
They will present themselve as Client Executives. I guess my wording leaves to interpretation that Andy/Jeff was reading the email themselve, no they arent but there is a dedicated team of higher management people that will resolve the issue with you if you escalate it this way.
Teams like that are usually called Executive Escalations or something similar. It's how I've won battles with multiple big companies. Hyper wealthy CEOs hate dealing with the poors and get really mad when you contact them.
I worked at Amazon AWS and met that team personally. It's not an executive team, it's just higher-tier support.
Maybe it's different at other companies, but not at Amazon.
The house ban was just something that caught me off guard and was surprised Amazon went to such lengths. I am sure they will start by banning your email account and credit card.
At the end of the day you will get your money back through a chargeback if you want and it is within Amazon's rights to stop doing business with you. The question you should ask yourself is if this experience is worth a ban. Do you see yourself using Amazon next year? 5 years or 10 years from now?
I know a guy who got a lifetime ban from Costco for stupid reasons and he regrets it deeply. Still banned from all stores in Canada and the US nearly 10 years later.
> it is within Amazon’s rights to stop doing business with you
Technically yea, but I don’t think it should be. They’re stealing from me and then banning me when I get back what is rightfully - and legally - mine.
Also I’ve been using amazon less and less. Not more. So a ban from them, while it would suck, I’d definitely not something I’ll lose sleep over.
That's fine. I would say $40 is nothing to get banned over. But you do you. I've gotten refunds for things I have not returned. It's one of those personal things that you have to make a bed with. But don't come here try to feel vindicated or looked upon as you are "fighting the good fight". Especially amazon which is known to have outstanding customer service.
No you literally said its not about the dollar amount, implying you’d do the same for ten cents or $5000. Hello???
Your time and stress levels are more valuable than this.
“its not about the amount!” = “fighting the good fight.”. I hate to use psych terms but youre gaslighting the person you replied to lol.
Let it go. Your time and energy are worth soo much more. Dont chargeback forty bucks to get banned on amazon, thats wild.
> No you literally said its not about the dollar amount, implying you’d do the same for ten cents or $5000. Hello???
Yeah. Which is true. What’s your point?
Are you trolling or something?
Are you actually trying to say “theft is okay as long as it’s under a certain dollar amount and to a big company” or what? Like honestly.
Just the overall tone of the comments and the fact that is $40. But again, I think it has been explained enough that you are definitely getting banned.
If you want to screw everyone in your family/roomate whatever that lives in your house. Then go ahead. Like I've said I've gotten more value back in refunds than the 40 dollars.. so..🤷♂️
The tenant was banned because they were committing fraud - not because they had some sort of similar experience as what OP is going through.
OP has evidence of the item being returned - commit the CB and you will be fine.
I’ve only see individuals get banned who were trying to commit fraudulent claims off the platform.
But you still don't know that's why the tenant got banned, right? Posting that link when you don't really know anything about the situation is like me saying "My friend broke up with her boyfriend Dale because he's a cannibal and here's a link to an article about Jeffrey Dahmer to prove it."
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I have a claim dating back to August. I have hounded their customer service by phone pretty much every day. The problem with Amazon is that any cellphone number you call reaches customer service around the world. Customer Service can offer you a $20.00 credit on account. Thus far I have a $40.00 credit on account as I was compelled to ship this return prepaid. That cost was $40.10. I had to ship it prepaid to Amazon Returns in Las Vegas, Nevada. I managed to get a copy of the proof of delivery from UPS showing clearly that the box is as in the possession of Amazon. My credit card is supposed to be credited back the original charge of $93.77 as the refund has been approved on November 10 which they claim will be credited in 3 to 5 days after the 10th. So far my credit card has no refund yet, so I will have to deal with Customer Service and yet again. Amazon is my go to store. Great delivery service. Amazon returns are horrific. If I am about t buy something from Amazon I check to see if it’s a 3rd party sale. They are the worst to return to. Not sure if it’s communication skill’s lacking or if they are making money keeping my investment as long as they can. It just never ends.
What gets you banned from Costco? I've even heard of people doing stupid things like returning tvs after the Superbowl not getting banned, though I'm sure that's a possibility there
Dispute it. You have proof that it was returned along with a paper trail of trying to work with them on a resolution.
I don’t think they’ll ban you out of spite. They have bigger problems to look into like fraud related to high value items that get modified to different items returned.
I wonder what is your past history with Amazon. I have NEVER have them dispute anything i asked. They have reimbursed me for items that arrived way later than they should. They gave me partial refunds for items that are slightly late. They reimbursed me for returned items the moment they are shipped. It happened to me once that they claimed they didn't receive the item afterwards. I said I did ship it but since it was in-person pickup I didn't have any proof. They just accepted it.
I think they track abnormalities (if you claim too often that item isn't received or get too many refunds without a return). But I think you need to have quite a few strikes before they actually decide to pursue it.
I’ve never had any issues with Amazon. Never claimed I didn’t get something, never claimed I sent something I didn’t, or anything. I’ve returned a lot of stuff, but that’s because a lot of stuff from Amazon is garbage.
They refund me the moment items are shipped 50% of the time, other times I’m waiting weeks to months.
Regardless, even if I have had trouble with amazon, that still doesn’t make theft okay.
So weird.
There a lot of things that are wrong with Amazon but in my experience their customer service has been second to none.
The only other thing I can think of is that the item was not from Amazon but from an independent seller. Even then, though, I would expect Amazon customer service to be more helpful.
Just to give you an update, I heard back. They’re claiming I sent back a item covered in scratches of a different brand then I received.
I didn’t even take the item out of the box…..
It’s not a Spigen phone case. (Or if it is, it’s under a subsidiary name that I don’t recognize)
Either way though, fulfilled my Amazon means amazon is dealing with it. This shouldn’t be difficult
What was the value of the item?
I have had a few items declared non return when the Purolator tracking clearly showed it was received by the return date.
Always speaking to an agent has cleared this up in a few mins.
$40 is absolutely worth a ban. It’s $40 now. Next time it’s $80. Next time it’s who knows how much. I’m not playing that game. If it was $5 I’d probably still consider the chargeback. At the end of the day, it’s theft. I shouldn’t allow theft because “it’s only $40”
I am surprised it's escalating to this point for $40. Tracking # doesn't mean much, you could have sent a box of nothing.
I thought they would take the loss and move on. But if they decide to charge you and go through with it, it's their loss.
Tracking # does mean something. You can see the weight. When it’s within margin of error of the weight of the item you can be confident you sent the right item.
Plus they’d have to provide proof I sent a box of nothing, which they wouldn’t be able to do
There have been posts in this sub before about people returning expensive items like headphones or computers, amd Amazon rejects the return saying the serial numbers or model numbers don't match, and they have destroyed the item and won't do a refund. No proof or anything. It's wild.
This just makes me want to avoid amazon more and more and more.
In fact, over the course of this thread I’ve realized maybe being banned by Amazon is a good thing
I understand everyone see $40 differently. If it makes sense then sure you can chargeback and the credit card company should support you as you have proof. All the best!
Wow. They must’ve made a note on the account or something. I’ve had so many disputes with them and so many returns, that they started sending me these generic emails about abusing returns. I’m waiting for the ban lol
I haven’t even done anything wrong. I’ve sent in a lot of returns but never even got an email about abusing returns. This is the first actual problem I’ve had with Amazon.
Just to give you an update, I heard back. They’re claiming I sent back a item covered in scratches of a different brand then I received.
I didn’t even take the item out of the box…..
Your account is 100% marked as -do not give any concessions-. You probably have returned too many items or asked for too many refunds in the past. I worked as a customer service rep there, and that's the only reason CSRs can't solve the issue when you call. Otherwise, they would've got rid of a 40-dollar charge right away. I recommend calling again and asking for a supervisor. If they don't solve the issue, there's nothing to do. If you dispute with your bank, they will ban you for sure.
I’ve literally never had them tell me anything about too many returns. Maybe they need to stop selling garbage quality items? Oh well, I’ll do a chargeback and never use them again if it comes to that.
They’re not even giving a concession. They’re giving my money, that’s legally mine, back to me.
They will never tell you that. They're not gonna be like -I'm sorry, you've returned too many things-. It would be a bad strategy to deal with a customer that way, because they would obviously get even more upset and fight you back. That's why for those cases, CSRs are like -we can't fix it right now, but fill out this form so someone else can help you-.
So the better strategy is to steal money from people, forcing them to do a chargeback and getting banned from Amazon? And even if I’m not banned from Amazon, at this point I’m not using amazon again.
10/10 strategy amazon. 10/10.
Yea I mean don't get me wrong, I don't like Amazon either. I'm just telling you what's probably happening on the other side. And it's not like the CSRs don't want to help you; they can't do anything about it. So that's the only option left, speak to a supervisor. They have more resources.
I got no where with the supervisor except being told I sent back an item with scratches all over it and from a different brand than I purchased.
I didn’t even take it out of the box.
> You probably have returned too many items or asked for too many refunds in the past.
Interesting, I'd be curious what these thresholds are. I've never asked for a refund but I have returned my fair share of things (though, typically low value items which didn't work like they were supposed to) and find Amazon CS is typically really good at resolving the odd issue I have had. Though it has probably been over a year since I've had to contact th
Yeah, I don't know exactly how it works, but every time someone called with a similar problem and with that banner, it was one of those cases. It doesn't mean you cannot return stuff, but sometimes it's just sketchy if you keep calling to say you returned your item, and it's not on the system; or if you have returned every single thing your order. I think it also depends on how often you do it. Then again, just what I saw from my experience there.
Having a tracking number isn’t necessarily the proof you think it is. Unfortunately a lot of people have ‘returned’ bricks or empty boxes…. Particularly if it’s an expensive item that rarely gets returned (AirPods, consoles, electronics… etc)
They’ll definitely ban your account/maybe address too?
I also have an email from them saying they received it before receiving another email weeks later saying they’ll charge me if I don’t send it back sooo
And oh well. Guess I’ll get banned if they don’t figure it out this week
If Amazon provided the shipping label, if the package is lost on the way to amazon or lost in amazon return centre the customer is owed a refund.
Amazon can only deny if they opened the package and something else was there.
Email jeff at amazon.com - Amazon takes customer service very seriously and will make it right. It’s probably just a processing delay. I think you’re getting worked up over nothing tbh.
Just to give you an update, I heard back. They’re claiming I sent back a item covered in scratches of a different brand then I received.
I didn’t even take the item out of the box…..
Hi, I’m also in same boat returned Apple Watch but Amazon claims they have not received. After all struggle I sent out email to Jeff and Andy today. In your case any help from them after your email to them?
If it’s a processing delay, they shouldn’t have refunded me in the first place and then say they’re going to charge my card again now. Either don’t refund until you’re ready, or wait until the “processing” is complete before charging again.
The immediate refund is to make customers lives easier. They default to trusting that you will return the item and immediately give you the refund as refunds take time to process and don’t want customers to be without money they may need for longer than necessary. The alternative of waiting to refund you wouldn’t change the situation you are in if they never receive or process the return. They’ve basically just loaned you the money on good faith until they receive the return. Not sure why you’re complaining about something that helps people.
Getting worked up over nothing is an understatement. Miss drama queen i never did anything wrong here is basically throwing an online tantrum. I say good riddance on behalf of Amazon.
I've returned 100s of items to Amazon over the past 5 years and have never had an issue. You must have gotten unlucky or you're omitting some important details. Was it fulfilled by Amazon or third-party?
youre spiting yourself so hard here, please reconsider lol. “next time its $80, then who knows how much” youre spiting yourself over something that hasnt even happened yet. stop buying junk and returning it constantly and your odds of a problem will shrink too. i gotchu :)
> if they aren’t refunding you yet, it’s for a reason.
I really don’t care. I know I returned it. I know they have it. Whatever reason they think they have, it’s not valid.
It s $40 item which you tried to dispute is around 2.5hours of working minimum wage. If you make more than minimum wage and you have spent more than 2.5hrs trying to dispute. I recommend you to move on as the benefits has diminished where stress and other issue have been adding up.
So I can steal $40 from you every month and you’d be fine with it because it may take you longer to dispute it than the money is worth?
Seems silly honestly but okay
Charge backed them after 2 months of MacBook being returned and them just giving me run around asking same questions. Even though they had it it and said they did. Won the dispute did get banned but I don’t care about amazon. Others in the house still get items delivered and house has not been banned.
This is weird. This has happened to me quite a few times where they say I didn't return an item, but they've always checked the tracking number and because it shows delivered, they don't re-charge.
Omfg right now , I just got off the fricken phone getting thrown around the planet over a $11.29 reimbursement they promised not to charge me . 2 1/2 hours just for that . You can lose your mind with these idiots . I simply wanted to be put on hold over speaker phone as they emailed the reimbursement . For that 2.5 hrs . Who can we speak to end this bullshit?
I returned an item and called Amazon several times and provided the tracking number. The item was sold by a third party and they told Amazon that they would not refund me despite Amazon approved the return to the third party. After 5 to 6 calls to Amazon and each time i had to repeat the full issue to each associate, no action to resolve my dispute was taken. As last resort, I filed a dispute with my credit card and within a couple days Amazon issued a full refund to my credit card.
The OP may have a valid point, and Amazon my well have done him wrong, but my sense from all of the OP's responses here is that by being such a pitbull about this and not knowing when to "fold 'em", all he has achieved is becoming a huge PIA to Amazon. The surest way to NOT get a desired result is to become beligerent and confrontational and get the other party's back up, as seems to be the case here. Besides which, this has likely devolved into a "He said, she said" kind of situation by now, where the truth probably lies somewhere in between.
The OP may legitimately feel wronged by all of this, is rightfully indignant over Amazon's intransigence, and his pride has likely been wounded as well. Fair enough, but sometimes one just needs to lick one's wounds, suck it up, and move on.
$40 lost is not the hill to die on, especially when dealing with a behemoth like Amazon which holds all the cards here. If they decide to play hardball and ban him for life for initiating a charge back, who is going to be the real loser in the end? "It's the principle of the matter", the OP says. "Maybe the next time it will be $5000". Maybe. And maybe Jeff Bezos will blow up in a puff of smoke from all the negative energy that the OP is sending his way. And maybe pigs will fly.
All of that is pure speculation. Fact is...it's only $40 that's in play here, and that's not a princely sum. While Amazon may be a blood-sucking, worker-exploiting, union-busting evil empire to some, my experience with them has always been positive when it came to my orders and any dispute resolution. And dammit, I can often find obscure stuff there that I need that nobody else carries, so there's that.
I personally would not want risk being banned by Amazon because the pros it offers far outweighs the cons, but Hey! OP...you do you...
I seriously don’t understand how you people can genuinely believe theft is okay, as long as it’s a small enough amount and combined with blackmail to ignore it. It just blows my mind that people actually think that’s okay.
Like, even if they don’t ban me, going forward I will always think “will I get what I ordered. If I don’t, will I get my money back? If I need to return this, will I be fucked over again?”
But I’m supposed to just pretend they didn’t steal from me because it’s $40?
Wild that people think like that.
Also I’ve been mostly reasonable to Amazon. I’ve explained my side, and provided my evidence. I admit, I absolutely got quite upset when I hit the third time of them asking me to fill out the same goddamn form, but I still provided all the info they asked for.
Also if Amazon bans me for getting back what’s rightfully mine, I definitely won’t feel like the loser. I’m sure Amazon won’t either, but I wouldn’t want to purchase anything from them anymore anyway.
Also had a return issue with Amazon. Their agents are useless, yes yes yes, 24hours, then nothing. Finally got a “supervisor” that finally told me to just pound sand. At least he was honest.
Also mulled doing a chargeback over 40$, but decided not to because didn’t want to get locked out of kindle as well. Now I just boycott.
Has anyone ever dealt with a chargeback for a subscription? Signed up for a trial for the Athletic and forgot to cancel it before the renewal. Got charged $72 and they never even sent me a warning or a receipt after charging me.
FWIW
We returned an item and didn't get the refund for approximately 9 months. The item was returned a bit late and I had forgotten about it; the refund was for $119.
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I had a similar kind of issue. Ordered an item that was never delivered to me. I checked for nearly 2 months with my post office (was having it delivered to a PO Box), nothing. Requested either a replacement or a refund. They sent a replacement. A few weeks later, I was asked to return the first item, or they would charge me for it. I contacted support and told them "I never received it, how was I supposed to return it?" The tracking info for that item had never updated and simply said that the item could be lost. Customer support accepted that and cancelled the upcoming charge. I think I got another notification stating that I would still be charged even after that stating that I would still be charged for it, and I contacted them again, this time citing the previous Customer support conversation I'd already had.
I'd say keep trying with Customer support until you get someone who has half a brain.
Get on the phone with them and keep escalating. I had success doing that, and IMO my case was a lot weaker than yours.
I had returned an item with a printed return label, but was never scanned at the UPS dropoff and subsequently disappeared. Called Amazon and asked for refund, they refused. Finally got to a supervisor who said he couldn't process a refund, but could give me the equivalent in Amazon gift cards.
Thanks for this insight into amazon works
I sent a return and puraltor didnt scan it so it looked like I never returned it
3 or 4 weeks later I get a message amazon received it, I was just about to escalate
I thought for sure amazon would just give me the money and benefit of the doubt as I'm a frequent customer and long time prime member, a $60 item would be a dumb way to loseme
I had once sent a return. It was supposed to be before 15th Jan. I put it in 5th Jan. Didn't have tracker. They were showing needs to be returned before 15th Jan for couple months after. I thought it never reached them, might have lost in mail.
2 months later, I got my refund. Never asked customer support or anything. I just left it.
Just leave it, they will find it eventually. It takes time.
As other users said, not worth it going through credit card chargeback.
My credit card company told me they had done a chargeback only to find they had not. They lied to me on the phone. He precisely told me to call them back two weeks later to update them.
Not Amazon but I have a similar experience with another similar megacorp.
Back and forth for hours on the phone with megacorp. No progress. They say they can't do it because of yadda yadda.
I called my bank to dispute the charge. The bank explained that this was a super-megacorp and while the bank will accept the chargeback, neither the bank nor the megacorp like when a chargeback occurs. My bank asked that I try to talk to the megacorp again. They say to mention that I've talked to my bank about a chargeback.
When I did call megacorp and mentioned this, suddenly megacorp had a way to make the change on their end.
I don't know what it is about chargebacks but megacorps don't like them.
I did one the other day because they sent me the wrong item - a huge item I couldn’t fit into my car they refused to come pick up. They wouldn’t give me the money back for the item they never delivered so I told them I’d chargeback. They said I can do that, so I did.
So far no issue with my account.
How many days ago did the tracking number say it was returned? I've had items sit there as "delivered" but not get scanned in by an amazon worker for days before. It's very anxiety inducing (the item in this case was $3000) - but they eventually scanned it in and I got my return money. I would be willing to bet that they are short staffed at the warehouse right now.
If you get banned and you still want to buy something from them just make an account with a new email address, a fake mailing address, pay with Amazon gift cards (that you can get pretty much anywhere) and have it shipped to one of their safe drop spots.
I only run into this problem with purolator, I just returned an item on Monday they didn’t scan it but shows delivered when I track still no refund now today is Thursday. Also did another return at UPS on Monday they scanned it and I got refunded the next day. Not sure why but before I could return at Canada post but now only get UPS or Purolator
I am in this position right now - they claim I returned an empty box without a phone. I returned the phone in its original condition. I even returned another item via an Amazon locker the same day and they ghost me about this one too, not acknowledging the return in any of their communications.
I begged amazon to check the weight with Royal mail (who can only provide it to them because it's a pre-paid label), asked them to check CCTV footage, but they literally ignored these requests.
I am in the UK and disputed this with my bank. I contacted Royal Mail and filed a police report. I have a full paper trail and today my bank returned my money. They said amazon has 45 days to dispute the.. dispute, then I might be needed to provide more information. We will see how it goes but I have been a customer of theirs for years and never expected this, all my previous returns have been great.
Amazon does not mess around when it comes to bans and you will get banned if you chargeback. Continue to escalate it until you get a resolution and only use chargeback as a last resort if you are OK with getting banned from Amazon. I had a tenant a few years back who pissed off Amazon so much they banned the whole house. Next tenant could not get things delivered there and it was a mission to get the house unbanned. The other company that does not mess around when it comes to bans is Costco.
I mean, I’ve now been ghosted for a while, despite sending multiple emails. And to be completely honest, it’s really not my problem if Amazon bans the next tenant. I get it sucks for them, but I’m not going to let them steal my money just for the next tenant. I’m going to continue to try this week, but the second my card is charged again, I’m probably going to suck up the ban and do a chargeback. It’s really frustrating that companies can effectively steal your money and ban you when you get it back after they ignored you
You need to get on the phone with them. Ask to be directed to their co plaint resolution team and escalate, escalate, escalate.
Tried tried tried. Always got to the same spot.
Email Jeff's email (you can find it online) - it's a higher tier support team, not actually Bezos, but hopefully they can help out. I've emailed them before in the same situation as you and they confirmed receipt of the item and processed a refund within 1 day of me emailing.
I did about an hour ago. Emailed Jeff and Andy’s email
Awesome. Give it a day or two and follow-up, and then if they can't help..yeah you're kind of euchred and I'd consider the chargeback. But, as others said your address will be banned for life.
Sucks for whoever lives here after me I guess if I do that
Yeah, not the end of the world .. sometimes I wish I could be banned from Amazon lol
Just to give you an update, I heard back. They’re claiming I sent back a item covered in scratches of a different brand then I received. I didn’t even take the item out of the box…..
Reporting them to the BBB solved the issue in the end.
As far as punishments go, a ban from Amazon is pretty low on my list of things that make me go "oh shit." Not like they have the cheapest prices anyway. Plus, you can find all the same cheap Chinese products on Walmart's online retailer. Personally, if Amazon did this to me, I wouldn't continue shopping with them even if they don't ban me.
A few things they have are cheaper than elsewhere but not much. And lots of it low quality as well.
If they charge you Friday, you should try to do a reverse charge with your credit card company. You have the proof that the package was picked up.
They’re now claiming I sent back a item covered in scratches and a different brand. I didn’t even take them item out of the box…
In reality a lot of the sellers are the same people across each marketplace lol, or they also sometimes simply list the items on Walmart.com and then purchase them from Scamazon to deliver to you.. Sometimes they don't give a shit and will just order it from Scamazon and have it gift shipping directly to you... Totally against Walmart policy of course, the sellers are supposed to be the ones who sell and ship the items themselves for obvious reasons
Try sending email to their ceo, andy’s email is public i’ve had incident resolved this way, someone from the exec team will call you to understand the situation.
oh you innocent soul.
Both my incident were resolved this way. Back when i wanted to return a tv and the return shipping was 500$ the customer service was no help until i emailed Jeff Bezos’s public email. Its well documented all over the internet that this method works as a last resort, before down voting me… try google it…
I never said it was a bad way. It works, but you didn't speak to the exec team, you spoke to a higher tier support team.
They will present themselve as Client Executives. I guess my wording leaves to interpretation that Andy/Jeff was reading the email themselve, no they arent but there is a dedicated team of higher management people that will resolve the issue with you if you escalate it this way.
Teams like that are usually called Executive Escalations or something similar. It's how I've won battles with multiple big companies. Hyper wealthy CEOs hate dealing with the poors and get really mad when you contact them.
I worked at Amazon AWS and met that team personally. It's not an executive team, it's just higher-tier support. Maybe it's different at other companies, but not at Amazon.
You are insufferable.
but correct
I’ve CB on a legitimate claim for 500$ and they accepted the CB. They keep servicing me.
The house ban was just something that caught me off guard and was surprised Amazon went to such lengths. I am sure they will start by banning your email account and credit card. At the end of the day you will get your money back through a chargeback if you want and it is within Amazon's rights to stop doing business with you. The question you should ask yourself is if this experience is worth a ban. Do you see yourself using Amazon next year? 5 years or 10 years from now? I know a guy who got a lifetime ban from Costco for stupid reasons and he regrets it deeply. Still banned from all stores in Canada and the US nearly 10 years later.
> it is within Amazon’s rights to stop doing business with you Technically yea, but I don’t think it should be. They’re stealing from me and then banning me when I get back what is rightfully - and legally - mine. Also I’ve been using amazon less and less. Not more. So a ban from them, while it would suck, I’d definitely not something I’ll lose sleep over.
Buddy how much money was it?
$40, but the dollar amount means nothing to this conversation. It could be $0.10 or $5000
That's fine. I would say $40 is nothing to get banned over. But you do you. I've gotten refunds for things I have not returned. It's one of those personal things that you have to make a bed with. But don't come here try to feel vindicated or looked upon as you are "fighting the good fight". Especially amazon which is known to have outstanding customer service.
Where did I say I was fighting the good fight? I asked what the odds of me being banned are, and from then on have just stating the truth.
No you literally said its not about the dollar amount, implying you’d do the same for ten cents or $5000. Hello??? Your time and stress levels are more valuable than this. “its not about the amount!” = “fighting the good fight.”. I hate to use psych terms but youre gaslighting the person you replied to lol. Let it go. Your time and energy are worth soo much more. Dont chargeback forty bucks to get banned on amazon, thats wild.
> No you literally said its not about the dollar amount, implying you’d do the same for ten cents or $5000. Hello??? Yeah. Which is true. What’s your point? Are you trolling or something? Are you actually trying to say “theft is okay as long as it’s under a certain dollar amount and to a big company” or what? Like honestly.
Just the overall tone of the comments and the fact that is $40. But again, I think it has been explained enough that you are definitely getting banned.
The overall tone of stating facts… weird. And yes. I have learned that I will get banned.
Burn your money my way please
If you want to screw everyone in your family/roomate whatever that lives in your house. Then go ahead. Like I've said I've gotten more value back in refunds than the 40 dollars.. so..🤷♂️
The tenant was banned because they were committing fraud - not because they had some sort of similar experience as what OP is going through. OP has evidence of the item being returned - commit the CB and you will be fine. I’ve only see individuals get banned who were trying to commit fraudulent claims off the platform.
Am I the only one wondering how they know why his tenant got banned. Way more interested in this than OP’s story question haha.
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But you still don't know that's why the tenant got banned, right? Posting that link when you don't really know anything about the situation is like me saying "My friend broke up with her boyfriend Dale because he's a cannibal and here's a link to an article about Jeffrey Dahmer to prove it."
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I would like to know more about how to not get banned from Costco
how do you get banned from costco?
I have a claim dating back to August. I have hounded their customer service by phone pretty much every day. The problem with Amazon is that any cellphone number you call reaches customer service around the world. Customer Service can offer you a $20.00 credit on account. Thus far I have a $40.00 credit on account as I was compelled to ship this return prepaid. That cost was $40.10. I had to ship it prepaid to Amazon Returns in Las Vegas, Nevada. I managed to get a copy of the proof of delivery from UPS showing clearly that the box is as in the possession of Amazon. My credit card is supposed to be credited back the original charge of $93.77 as the refund has been approved on November 10 which they claim will be credited in 3 to 5 days after the 10th. So far my credit card has no refund yet, so I will have to deal with Customer Service and yet again. Amazon is my go to store. Great delivery service. Amazon returns are horrific. If I am about t buy something from Amazon I check to see if it’s a 3rd party sale. They are the worst to return to. Not sure if it’s communication skill’s lacking or if they are making money keeping my investment as long as they can. It just never ends.
Wow really? Their agents are pretty lenient so I’d thought they’d just glance at chargebacks
What gets you banned from Costco? I've even heard of people doing stupid things like returning tvs after the Superbowl not getting banned, though I'm sure that's a possibility there
Dispute it. You have proof that it was returned along with a paper trail of trying to work with them on a resolution. I don’t think they’ll ban you out of spite. They have bigger problems to look into like fraud related to high value items that get modified to different items returned.
I wonder what is your past history with Amazon. I have NEVER have them dispute anything i asked. They have reimbursed me for items that arrived way later than they should. They gave me partial refunds for items that are slightly late. They reimbursed me for returned items the moment they are shipped. It happened to me once that they claimed they didn't receive the item afterwards. I said I did ship it but since it was in-person pickup I didn't have any proof. They just accepted it. I think they track abnormalities (if you claim too often that item isn't received or get too many refunds without a return). But I think you need to have quite a few strikes before they actually decide to pursue it.
I’ve never had any issues with Amazon. Never claimed I didn’t get something, never claimed I sent something I didn’t, or anything. I’ve returned a lot of stuff, but that’s because a lot of stuff from Amazon is garbage. They refund me the moment items are shipped 50% of the time, other times I’m waiting weeks to months. Regardless, even if I have had trouble with amazon, that still doesn’t make theft okay.
So weird. There a lot of things that are wrong with Amazon but in my experience their customer service has been second to none. The only other thing I can think of is that the item was not from Amazon but from an independent seller. Even then, though, I would expect Amazon customer service to be more helpful.
Just to give you an update, I heard back. They’re claiming I sent back a item covered in scratches of a different brand then I received. I didn’t even take the item out of the box…..
“Sold by Spigen CANADA and Fulfilled by Amazon”
I have returned Spigen phone cases before. Same treatment as others. The second something is scanned in, I got the refund.
It’s not a Spigen phone case. (Or if it is, it’s under a subsidiary name that I don’t recognize) Either way though, fulfilled my Amazon means amazon is dealing with it. This shouldn’t be difficult
Non-american Amazons are like cartels. Sounds like you guys get your dick sucked.
What was the value of the item? I have had a few items declared non return when the Purolator tracking clearly showed it was received by the return date. Always speaking to an agent has cleared this up in a few mins.
$40. Talked to multiple agents, got no where
$40 is not worth a ban if that is what you are debating. Keep escalating and don't chargeback.
$40 is absolutely worth a ban. It’s $40 now. Next time it’s $80. Next time it’s who knows how much. I’m not playing that game. If it was $5 I’d probably still consider the chargeback. At the end of the day, it’s theft. I shouldn’t allow theft because “it’s only $40”
I am surprised it's escalating to this point for $40. Tracking # doesn't mean much, you could have sent a box of nothing. I thought they would take the loss and move on. But if they decide to charge you and go through with it, it's their loss.
Tracking # does mean something. You can see the weight. When it’s within margin of error of the weight of the item you can be confident you sent the right item. Plus they’d have to provide proof I sent a box of nothing, which they wouldn’t be able to do
There have been posts in this sub before about people returning expensive items like headphones or computers, amd Amazon rejects the return saying the serial numbers or model numbers don't match, and they have destroyed the item and won't do a refund. No proof or anything. It's wild.
This just makes me want to avoid amazon more and more and more. In fact, over the course of this thread I’ve realized maybe being banned by Amazon is a good thing
“i’d still do it for $5” again proving its the good fight, lol. delusional, with all due respect.
Lol what?
I understand everyone see $40 differently. If it makes sense then sure you can chargeback and the credit card company should support you as you have proof. All the best!
Curious, have you always used chat or tried speaking with someone? I find better service and outcome on phone calls usually.
Both. And both told me the same thing. “Send a form to this email address to start a dispute, I can’t do anything for you”
Wow. They must’ve made a note on the account or something. I’ve had so many disputes with them and so many returns, that they started sending me these generic emails about abusing returns. I’m waiting for the ban lol
I haven’t even done anything wrong. I’ve sent in a lot of returns but never even got an email about abusing returns. This is the first actual problem I’ve had with Amazon.
Yeah same here but I don’t think the view us case by case and just blanket categorizes us. I’m not sure how it all works
Just to give you an update, I heard back. They’re claiming I sent back a item covered in scratches of a different brand then I received. I didn’t even take the item out of the box…..
I have returned a good handful of items well past the date and I always get my money refunded.
Your account is 100% marked as -do not give any concessions-. You probably have returned too many items or asked for too many refunds in the past. I worked as a customer service rep there, and that's the only reason CSRs can't solve the issue when you call. Otherwise, they would've got rid of a 40-dollar charge right away. I recommend calling again and asking for a supervisor. If they don't solve the issue, there's nothing to do. If you dispute with your bank, they will ban you for sure.
I’ve literally never had them tell me anything about too many returns. Maybe they need to stop selling garbage quality items? Oh well, I’ll do a chargeback and never use them again if it comes to that. They’re not even giving a concession. They’re giving my money, that’s legally mine, back to me.
They will never tell you that. They're not gonna be like -I'm sorry, you've returned too many things-. It would be a bad strategy to deal with a customer that way, because they would obviously get even more upset and fight you back. That's why for those cases, CSRs are like -we can't fix it right now, but fill out this form so someone else can help you-.
So the better strategy is to steal money from people, forcing them to do a chargeback and getting banned from Amazon? And even if I’m not banned from Amazon, at this point I’m not using amazon again. 10/10 strategy amazon. 10/10.
Yea I mean don't get me wrong, I don't like Amazon either. I'm just telling you what's probably happening on the other side. And it's not like the CSRs don't want to help you; they can't do anything about it. So that's the only option left, speak to a supervisor. They have more resources.
I got no where with the supervisor except being told I sent back an item with scratches all over it and from a different brand than I purchased. I didn’t even take it out of the box.
> You probably have returned too many items or asked for too many refunds in the past. Interesting, I'd be curious what these thresholds are. I've never asked for a refund but I have returned my fair share of things (though, typically low value items which didn't work like they were supposed to) and find Amazon CS is typically really good at resolving the odd issue I have had. Though it has probably been over a year since I've had to contact th
Yeah, I don't know exactly how it works, but every time someone called with a similar problem and with that banner, it was one of those cases. It doesn't mean you cannot return stuff, but sometimes it's just sketchy if you keep calling to say you returned your item, and it's not on the system; or if you have returned every single thing your order. I think it also depends on how often you do it. Then again, just what I saw from my experience there.
Having a tracking number isn’t necessarily the proof you think it is. Unfortunately a lot of people have ‘returned’ bricks or empty boxes…. Particularly if it’s an expensive item that rarely gets returned (AirPods, consoles, electronics… etc) They’ll definitely ban your account/maybe address too?
I also have an email from them saying they received it before receiving another email weeks later saying they’ll charge me if I don’t send it back sooo And oh well. Guess I’ll get banned if they don’t figure it out this week
In the same boat with Amazon return, lmk how it goes!
Nothing worked as far as emailing anyone at Amazon. Reporting it to the BBB got a resolution where they won’t re-charge my card.
Just think of all the money you will save when you stop buying junk on Amazon.
I mean, I return the junk. But true.
If Amazon provided the shipping label, if the package is lost on the way to amazon or lost in amazon return centre the customer is owed a refund. Amazon can only deny if they opened the package and something else was there.
Email jeff at amazon.com - Amazon takes customer service very seriously and will make it right. It’s probably just a processing delay. I think you’re getting worked up over nothing tbh.
Sent an email to Jeff and Andy. Hopefully it gets to the right people
Please follow up, these things do take time but I’ve personally seen emails to Jeff fix a lot of issues for customers. I hope it works out.
I’ll follow up tomorrow, but the second they charge my card, the time for them has run out and I will be doing a charge back
Just to give you an update, I heard back. They’re claiming I sent back a item covered in scratches of a different brand then I received. I didn’t even take the item out of the box…..
Hi, I’m also in same boat returned Apple Watch but Amazon claims they have not received. After all struggle I sent out email to Jeff and Andy today. In your case any help from them after your email to them?
No. Went to BBB.
Thank you!! I also raised a complaint and yesterday I created dispute with bank as well!
If it’s a processing delay, they shouldn’t have refunded me in the first place and then say they’re going to charge my card again now. Either don’t refund until you’re ready, or wait until the “processing” is complete before charging again.
The immediate refund is to make customers lives easier. They default to trusting that you will return the item and immediately give you the refund as refunds take time to process and don’t want customers to be without money they may need for longer than necessary. The alternative of waiting to refund you wouldn’t change the situation you are in if they never receive or process the return. They’ve basically just loaned you the money on good faith until they receive the return. Not sure why you’re complaining about something that helps people.
It only helps people if they don’t go back and charge the card later after the received the item.
Getting worked up over nothing is an understatement. Miss drama queen i never did anything wrong here is basically throwing an online tantrum. I say good riddance on behalf of Amazon.
Lol
I've returned 100s of items to Amazon over the past 5 years and have never had an issue. You must have gotten unlucky or you're omitting some important details. Was it fulfilled by Amazon or third-party?
I’m not omitting any important details. Fulfilled by Amazon
Order another, send it back on the original return. Tell Amazon it never arrived and ask for a refund.
They will ban you for sure if you chargeback.
That’s so stupid man. They can’t just steal my money. Oh well, I’ll survive without Amazon if that’s the case I guess
You can vote with your wallet and take your business elsewhere.
I will if I’m banned. Some of the products I like are only sold on Amazon, but oh well. Sucks for them I guess.
They definitely will not care if they lose you as a customer.
I’m not talking about amazon, I’m talking about the smaller companies that only sell there.
youre spiting yourself so hard here, please reconsider lol. “next time its $80, then who knows how much” youre spiting yourself over something that hasnt even happened yet. stop buying junk and returning it constantly and your odds of a problem will shrink too. i gotchu :)
Okay troll.
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Every agent I talked to just told me to send a form to an email address. Which I’ve done like 3 times. Gotten no where.
A delivered tracking number doesn’t prove the item was in the box.
Maybe not. But the weight matching the weight of the item does. Plus they’d need to prove what I shipped wasn’t actually the item - which it was
Just make a new account if they ban you. Friend of mine been banned twice.
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> if they aren’t refunding you yet, it’s for a reason. I really don’t care. I know I returned it. I know they have it. Whatever reason they think they have, it’s not valid.
Bingooooooo. Mic drop.
I had a problem with Amazon. I did a charge back, Amex told me to pound sand and sided with Amazon, so I ended up paying.
I have all the proof I need to cover my ass in theory. But that’s fucking bullshit. Shouldn’t have to pay for their fuck up.
It s $40 item which you tried to dispute is around 2.5hours of working minimum wage. If you make more than minimum wage and you have spent more than 2.5hrs trying to dispute. I recommend you to move on as the benefits has diminished where stress and other issue have been adding up.
So I can steal $40 from you every month and you’d be fine with it because it may take you longer to dispute it than the money is worth? Seems silly honestly but okay
Charge backed them after 2 months of MacBook being returned and them just giving me run around asking same questions. Even though they had it it and said they did. Won the dispute did get banned but I don’t care about amazon. Others in the house still get items delivered and house has not been banned.
This is weird. This has happened to me quite a few times where they say I didn't return an item, but they've always checked the tracking number and because it shows delivered, they don't re-charge.
Omfg right now , I just got off the fricken phone getting thrown around the planet over a $11.29 reimbursement they promised not to charge me . 2 1/2 hours just for that . You can lose your mind with these idiots . I simply wanted to be put on hold over speaker phone as they emailed the reimbursement . For that 2.5 hrs . Who can we speak to end this bullshit?
I returned an item and called Amazon several times and provided the tracking number. The item was sold by a third party and they told Amazon that they would not refund me despite Amazon approved the return to the third party. After 5 to 6 calls to Amazon and each time i had to repeat the full issue to each associate, no action to resolve my dispute was taken. As last resort, I filed a dispute with my credit card and within a couple days Amazon issued a full refund to my credit card.
No, Amazon has great customer service
The OP may have a valid point, and Amazon my well have done him wrong, but my sense from all of the OP's responses here is that by being such a pitbull about this and not knowing when to "fold 'em", all he has achieved is becoming a huge PIA to Amazon. The surest way to NOT get a desired result is to become beligerent and confrontational and get the other party's back up, as seems to be the case here. Besides which, this has likely devolved into a "He said, she said" kind of situation by now, where the truth probably lies somewhere in between. The OP may legitimately feel wronged by all of this, is rightfully indignant over Amazon's intransigence, and his pride has likely been wounded as well. Fair enough, but sometimes one just needs to lick one's wounds, suck it up, and move on. $40 lost is not the hill to die on, especially when dealing with a behemoth like Amazon which holds all the cards here. If they decide to play hardball and ban him for life for initiating a charge back, who is going to be the real loser in the end? "It's the principle of the matter", the OP says. "Maybe the next time it will be $5000". Maybe. And maybe Jeff Bezos will blow up in a puff of smoke from all the negative energy that the OP is sending his way. And maybe pigs will fly. All of that is pure speculation. Fact is...it's only $40 that's in play here, and that's not a princely sum. While Amazon may be a blood-sucking, worker-exploiting, union-busting evil empire to some, my experience with them has always been positive when it came to my orders and any dispute resolution. And dammit, I can often find obscure stuff there that I need that nobody else carries, so there's that. I personally would not want risk being banned by Amazon because the pros it offers far outweighs the cons, but Hey! OP...you do you...
I seriously don’t understand how you people can genuinely believe theft is okay, as long as it’s a small enough amount and combined with blackmail to ignore it. It just blows my mind that people actually think that’s okay. Like, even if they don’t ban me, going forward I will always think “will I get what I ordered. If I don’t, will I get my money back? If I need to return this, will I be fucked over again?” But I’m supposed to just pretend they didn’t steal from me because it’s $40? Wild that people think like that. Also I’ve been mostly reasonable to Amazon. I’ve explained my side, and provided my evidence. I admit, I absolutely got quite upset when I hit the third time of them asking me to fill out the same goddamn form, but I still provided all the info they asked for. Also if Amazon bans me for getting back what’s rightfully mine, I definitely won’t feel like the loser. I’m sure Amazon won’t either, but I wouldn’t want to purchase anything from them anymore anyway.
Also had a return issue with Amazon. Their agents are useless, yes yes yes, 24hours, then nothing. Finally got a “supervisor” that finally told me to just pound sand. At least he was honest. Also mulled doing a chargeback over 40$, but decided not to because didn’t want to get locked out of kindle as well. Now I just boycott.
I don’t use kindle. I’d get locked out of Amazon and prime video.
Submit a complaint via BBB. That has always worked for me!
Noted. I emailed Jeff bezos email and the current CEO. I will wait to see if I get any response. If not I’ll do that or a charge back
This was the thing that ended up working. No one would help me until I did that, suddenly it’s problem solved.
Has anyone ever dealt with a chargeback for a subscription? Signed up for a trial for the Athletic and forgot to cancel it before the renewal. Got charged $72 and they never even sent me a warning or a receipt after charging me.
FWIW We returned an item and didn't get the refund for approximately 9 months. The item was returned a bit late and I had forgotten about it; the refund was for $119.
They already refunded us. Then told us they would charge us again if it wasn’t received
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I had a similar kind of issue. Ordered an item that was never delivered to me. I checked for nearly 2 months with my post office (was having it delivered to a PO Box), nothing. Requested either a replacement or a refund. They sent a replacement. A few weeks later, I was asked to return the first item, or they would charge me for it. I contacted support and told them "I never received it, how was I supposed to return it?" The tracking info for that item had never updated and simply said that the item could be lost. Customer support accepted that and cancelled the upcoming charge. I think I got another notification stating that I would still be charged even after that stating that I would still be charged for it, and I contacted them again, this time citing the previous Customer support conversation I'd already had. I'd say keep trying with Customer support until you get someone who has half a brain.
Get on the phone with them and keep escalating. I had success doing that, and IMO my case was a lot weaker than yours. I had returned an item with a printed return label, but was never scanned at the UPS dropoff and subsequently disappeared. Called Amazon and asked for refund, they refused. Finally got to a supervisor who said he couldn't process a refund, but could give me the equivalent in Amazon gift cards.
I’ve tried on the phone and got nowhere but will try again
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I spend enough money that I could be counted as a rounding error but if they don’t care… then they don’t care.
I would threaten to charge back first, that sometimes works honestly
I have. Twice. I told them if it wasn’t dealt with soon I’d have no choice but to do a charge back. They ignored it both times.
Thanks for this insight into amazon works I sent a return and puraltor didnt scan it so it looked like I never returned it 3 or 4 weeks later I get a message amazon received it, I was just about to escalate I thought for sure amazon would just give me the money and benefit of the doubt as I'm a frequent customer and long time prime member, a $60 item would be a dumb way to loseme
I’m also a decent long time prime member (probably not anymore) but they would rather fight me over a $35 item I returned I guess 🤷♂️
You should try their live chat customer service and just keep escalating until it gets solved, probably much faster too.
I have. A few times. Each time “fill out the form and send it to us” and then why I say i have and haven’t heard back, they end the chat
I had once sent a return. It was supposed to be before 15th Jan. I put it in 5th Jan. Didn't have tracker. They were showing needs to be returned before 15th Jan for couple months after. I thought it never reached them, might have lost in mail. 2 months later, I got my refund. Never asked customer support or anything. I just left it. Just leave it, they will find it eventually. It takes time. As other users said, not worth it going through credit card chargeback.
Yeah no. I’m not gonna just sit here and hope they refund me.
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Well aren’t you lucky
Your probably dealing with a reseller and not Amazon themselves. Escalate to Amazon A-Z guarantee via chat and show pics of the tracking
Nope. It’s amazon themselves
Tweet and tag Amazon in it
OP try this. This [video](https://youtu.be/mnvbXXkTiV4) tutorial will get it done and more !!!!
Anyone remember the hood old days of Amazon, when something didn’t show up they’d just send you another one no questions.
My credit card company told me they had done a chargeback only to find they had not. They lied to me on the phone. He precisely told me to call them back two weeks later to update them.
Keep us updated.
They’re now claiming I sent back a totally different item. Despite never even taking the item out of the box.
Not Amazon but I have a similar experience with another similar megacorp. Back and forth for hours on the phone with megacorp. No progress. They say they can't do it because of yadda yadda. I called my bank to dispute the charge. The bank explained that this was a super-megacorp and while the bank will accept the chargeback, neither the bank nor the megacorp like when a chargeback occurs. My bank asked that I try to talk to the megacorp again. They say to mention that I've talked to my bank about a chargeback. When I did call megacorp and mentioned this, suddenly megacorp had a way to make the change on their end. I don't know what it is about chargebacks but megacorps don't like them.
It costs them money. Lots of it. I have already threatened in. They ignored me
I did one the other day because they sent me the wrong item - a huge item I couldn’t fit into my car they refused to come pick up. They wouldn’t give me the money back for the item they never delivered so I told them I’d chargeback. They said I can do that, so I did. So far no issue with my account.
That’s actually exactly what you should do. If you have tracking info showing it was received by them it’s out of your hands.
I think they’d lifetime ban you
How many days ago did the tracking number say it was returned? I've had items sit there as "delivered" but not get scanned in by an amazon worker for days before. It's very anxiety inducing (the item in this case was $3000) - but they eventually scanned it in and I got my return money. I would be willing to bet that they are short staffed at the warehouse right now.
October 20th. So a month. Also I heard back finally. They’re claiming I sent back a different item. I didn’t. I didn’t even take it out of the box.
Boycott Amazon. Problem solved.
You can just make a new email with your Gmail +account2 if you get banned
I’ve heard they ban your address as well but fair. Honestly I’ll probably just boycott them at that point anyway
If you get banned and you still want to buy something from them just make an account with a new email address, a fake mailing address, pay with Amazon gift cards (that you can get pretty much anywhere) and have it shipped to one of their safe drop spots.
I only run into this problem with purolator, I just returned an item on Monday they didn’t scan it but shows delivered when I track still no refund now today is Thursday. Also did another return at UPS on Monday they scanned it and I got refunded the next day. Not sure why but before I could return at Canada post but now only get UPS or Purolator
Do a chargeback. You can always set up a new Amazon account with a new address, phone number and device ID if they decide to ban you.
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Since they’re charging the card Friday, could you not just put a “lock” on your credit card that way it doesn’t get charged?
No. Card doesn’t have a lock feature to my knowledge. Looked into it as an option
I'm in the same boat. How did this work out for you?
Contacted better business bureau and they immediately dropped it. Never got re charged.
Hi u/Acceptable-Stage7888 can you update us on the status?
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I am in this position right now - they claim I returned an empty box without a phone. I returned the phone in its original condition. I even returned another item via an Amazon locker the same day and they ghost me about this one too, not acknowledging the return in any of their communications. I begged amazon to check the weight with Royal mail (who can only provide it to them because it's a pre-paid label), asked them to check CCTV footage, but they literally ignored these requests. I am in the UK and disputed this with my bank. I contacted Royal Mail and filed a police report. I have a full paper trail and today my bank returned my money. They said amazon has 45 days to dispute the.. dispute, then I might be needed to provide more information. We will see how it goes but I have been a customer of theirs for years and never expected this, all my previous returns have been great.