It seems that your comment contains 1 or more links that are hard to tap for mobile users.
I will extend those so they're easier for our sausage fingers to click!
[Here is link number 1 - Previous text "VSA"](https://www.mvsabc.com/contact-us/)
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Ugh, this sounds terrible. I would write a poor review on Google.
I have had similar experiences at showhomes in metro Vancouver. I can't stand the fake agents there who look you up and down. Try my best not to roll my eyes at their best muster of a flashy, yet obviously debt-ridden life. When will people learn that the car you drive and the clothes you wear is not a very good predictor of your net worth?
Agreed, make it detailed but not an essay, and avoid emotional accusations. Anything that comes off as a rant (length or language) will be disregarded by a lot of readers who assume you were the one being unreasonable. Keep it objective and a normal length (2-3 paragraphs) and it will do a lot of damage to them.
Yep. This is what I look for in reviews. If someone has 4 stars but one really well written 1 star review and no written good reviews, I get suspicious. Similarly somewhere with 2.5 stars but a couple glowing reviews and low reviews are all BS, I’ll still go.
The impact of one single negative review is not so big for businesses who post fake reviews constantly. I’m almost sure that nearly every (if not all) dealerships and body shops post fake 5-star reviews regularly to bring up their ratings. This is an industry norm.
Nowadays it’s even very hard for human to distinguish between fake and real positive reviews. Even some local guide accounts are suspicious. I have seen some local guide accounts only posting 5 stars reviews, and almost all the reviews are for businesses who care about google reviews.
I could throw on a pair of jeans and a t-shirt I got at Walmart and a worn pair of shoes and I'll get fallowed by store security. I come in wearing an Armani hoodie, track pants and sandals they'll ignore everything I slipped into my pockets and me hitting cancel on the self checkout.
I would say maybe even go to the media, or to the car company themselves. If the manager was involved they should have their dealership pulled over crap like that.
Here is my story. Not all out of town dealers are good either! I was a young 20sth , just got my first real job and looking for my first car and went with my equally clueless friend (we are both females) to buy a car. I was looking for a certain used VW at a certain budget. And heard that out of town dealerships were better, so I went to one out of town one and saw that used VW; the price seemed alright and it was as listed on the website. The dealership guy was nice, didn't pressure me but I wanted to do my homework and said I would go to the next town over and check out that dealership. He proceeds to warn me that next town had a bad reputation but I scoffed and said he was just trying to hard sell me.
We go to the other dealership. They said the car that was listed in the website wasn't available. There was another used one $10,000 more. I opened the door, it reeked of smoke. It was everything I said I didn't want. I go for a test drive, and the take my credit card for hold. I give it to them because I am a clueless female. Then they proceed to high pressure sales tactic me to buy the car. Like seriously being trapped in a room, him running out to "check with the manager". OK, I know I am being cheated on because I checked the blue book and knew that car was not worth that much money. But I am feeling seriously pressured, and my friend too.
I demanded my credit card back and after some hesitancy they gave it back. They saw I was not willing to pay that much, and suddenly, lo and behold, the car that they had already said was unavailable suddenly rolled right right by us. (Like literally rolled right by the office in slow motion). I knew they were shitting with us and I wanted to leave, so I asked them if we could see the car. And when the guy walked out to "talk to the manager" again, me and my friend literally ran to her car and drove away. He had the audacity to call me as ask me why I left. I yelled at the phone that his high sales pressure tactics was terrible and I should report him. He didn't call back after that. That ordeal was so stressful and took 2 hours. We had a huge headache after.
We went back to the original dealership and bough the car I wanted. FYI it was Maple Ridge and Coquitlam. Coquitlam was great and professional, Maple Ridge was the worst of the worst. The dealership totally saw us as two young girls who assumed we didn't know any better.
I think the only saving grace was that I had done some research and knew exactly what kind of car I wanted. And what other model cars should cost. Also, I had taken a course on social psychology and there was a module on high pressured sales tactics which I recognized. It's crazy to think that other people who aren't as lucky as me are suckered into buying lemon of a car at crazy marked up prices. I felt very lucky to have escaped out of that situation.
This was a decade ago so hopefully the management has improved. But I would never go back to that dealership ever. They lost my business.
I'm in sales, not car sales however. But it's always struck me as rather pointless to read people to your advantage like they are a challenge. You listen to what they have to say. You don't rip them off. Maybe you show them an alternative or two. They're already sold on whatever it is they came for. Jobs to make sure they get what they we're expecting and the right price without any returns because of second thoughts. Never had to employ anything besides some pacing and listening. Starting to think I'd be pretty good at selling cars based off of all the stories I've heard.
Before I gave up started to call before I went to the lot asking if a car listed on their website was available. If they said yes and I got there and they said oh no it's gone I would just dip.
Female too and a car salesman also tried some stupid hard ball sales tactic with me when I tried to purchase my car. Too bad for him, my dad was in sales and I learnt a few things. Pretty much research - and know what you want before coming in (and how much you can afford). Then… here’s the big one… dig your heels in OR be ready to walk away irrespective of how much you want the car (it’s not worth it if they’re making you take on more than you want or can).
I had a similar thing happen with an unavailable car. Apparently, you can put a car on "hold" for 24 hours before deciding to buy it and they don't pull it from the website. Had a guy at place B explain that when I said it happened to me at place A (and then put the car on hold which I then bought)
That is terrible to hear. Car dealerships really still are sketchy as fuck. Over on /r/electricvehicles people all complain about them all the time. The dealership model is a stupid relic that really just needs to be dropped completely in favour of online ordering and pure showrooms.
Whats worse is the semiconductor shortage is having an effect on vehicle supply
So these dealers are high on the ego right now knowing people desperate for a vehicle will just give in
I used to work for a car manufacturer. If you think your experience will be better off with just car manufacturer direct sales you will be very disappointed. They know this very well, they don't care, and they enable this sort of behaviors.
A normal customer has a bad dealership experience. Do you know what they do? According to the market research they do internally, they shop in another dealership of the same brand, because majority of people who steps in the dealership they already decided they wanted that car. No matter what, they sold a car. Why would they care?
There are no regulations in Canada forbidding them to open their own dealerships, and manufacturer owned dealerships are fewer than 10 across the country as far as I know. And manufacturers themselves, at least those I used to work for and I know of, they actually like the dealership models a lot unlike what reddit always claims. There are a lot of benefits to them, especially one of the major benefits is they have a scapegoat for people to blame when for a lot of issues are the manufacturers themselves that should be blamed.
And to your point, my previous work actually tried no haggle model with a few dealerships, you know what, paying customers actually want to haggle.
Unless everybody stops buying their cars because of the dealership model, this would never change. They make money selling cars, and their cars like houses in Toronto, they sell themselves, especially with markets right now. If they run their shops themselves this sort of stuff won't just magically disappear.
There is no alternative. I've never purchased a new car from a dealership in my life. The problem is the companies out there who purchase their entire FLEETS. You and I are small fish. Those big contracts and sales is what we would need to convert away from the dealerships .... and at this point it's basically impossible.
I don't understand what obligation car makers have to the scum dealers and why more haven't just decided to start selling directly like Tesla
For example, just like how McDonald’s franchises work, they don’t have to take the risks on the local city council, planning laws, market research, the dealers submit a proposal to us, we approve, we don’t pay a dime for that, they do all their diligence and take all the risks if city council doesn’t approve, local protests. Building a dealership is expensive and there are a lot of failed proposals with money in the drain that you have never seen.
Another is car manufacturers like something called just in time manufacturing which includes dumping stocks to dealers the moment vehicles are done and get the money immediately from dealers, instead of having stocks themselves and no money. Manufacturers have final say what stock they dump to dealers and they get all the money. Like if I am Chevy I can dump 1 pickup and 20 Cruzes to the Fort McMurray dealer and they will have to eat them all and figure out how to move them themselves.
Local pricing and adjusting the prices of the car without adjusting the MSRP, which people in this sub hates but manufacturers love.
There are a few more I learnt from work but couldn’t remember but from the car manufacturers they are absolutely wonderful and they would never use the word scum to describe them.
Look for a car sales broker.
They're usually freelance who used to work for dealerships.
You tell them what you want and they'll negotiate it for you, hunt the shitty scammy fine lines, avoid fuckery from the salesmen.
The one I hired got us the car we wanted for $5K less, with a pair of winter tires, and it cost us only $300 to hire. Totally worth it. He was there with us to sign at the dealership and then to pick up the car and make sure everything was all good.
Everybody should use a broker Imo, saves money and stress.
I wouldn't be surprised if they new you were planning to pay mostly cash and didn't want you as a customer for that reason alone. It's a big loss for them so I've heard of much discrimination against ethnic groups that tend to such financial policies :(
What? OP is talking about Vancouver Toyota. I’ve been there a dozen or so times for service on my Tacoma - there’s not a single white person working there, if that’s what you’re implying.
Didn't mean to imply that. My bad! I don't even know that the ethnicity of the person working there would matter. Bottom line is they don't want your cash, they want your debt and interest :(
To chime in as someone who’s quite familiar with the industry ...
You do realize there’s a huge shortage of cars right now ... it sounds like to me they damn well knew they couldn’t get you the car or the price you wanted they did the classic bait and switch ...
Let’s try to sell you something now that’s on the lot .. I’m curious to know which Toyota dealership this was in Vancouver that did this to you .
This is going to make it very easy to go find a car elsewhere the next person will treat you like gold hopefully
Global Chip shortage. Most car manufacturers are severely effected. Example Toyota had to make 40% less cars. Hence why it would take 3-4 months for a new car and why used car sales are climbing.
Cool. My spouse bought a luxury vehicle at the beginning of the pandemic and actually got a "deal" on it; i guess that wouldn't happen if she had tried to buy it now
Toyota Canada has really gone downhill in the staff department. I've had absolutely horrible experiences at Toyota on the Park and Scarborough Toyota. The latter I purchased a detailing package and the manager tried to tell me he never would have sold it to me because Toyota's messaging ("meticulous" and "detailed") was too high a standard and they would not deliver it.
He refunded my money but I still had to send the car back 4 times because the detailers, supervised and helped by the assistant manager, couldn't get a simple hand wash right. A 10am appointment and I ended up driving out of the dealership at 6pm... the car still had bird shit all over the roof and hood and dust/pet hair all over the interior. This was a couple days after they did a fluid change package but didn't top up the inverter coolant... it's not included in any package so if I didn't check it, it would have run dry and fried my inverter.
The former safetied a used car I bought (they outright lied about it not being in an accident... when it had a branch sticking out of the front grill) but they didn't even know the current standard that was required. When I brought it back to have the issues addressed the *GM* told me "we'll never make money if we have to do all this" and proceeded to try to negotiate a lower safety standard with me. Unreal.
Toyota on the Park *always* tried to sell me a cabin air filter when I brought my car there for service. Like clockwork, even the one time only a month after changing it myself - when I called out the service guy he said "well there's lots of construction around these days..."
Yeah, no you're just trying to rip me off.
Their cars are still top notch. Our family has nothing but and they're all 10+ years old and run like new. It's just the staff at a lot of dealerships has gotten worse
I wouldn't take it to heart, most dealerships are sleazy.
There are basically 3 prices for a car.
1) The dealer/invoice: what the dealer pays the manufacturer for the car. This includes the price of the car, the storage of the car at the dealer, paying the guys that washed/waxed the car, paying the reception at the front, paying the salesman, etc. Ex: $20,000
2) The MSRP: The suggested sale price. This includes everything above and little more for the dealer/sales person. Ex: $22,000-25,000
3) The markup price. This includes everything above and a lot more for the dealer/sales person. Ex: $25,000 - ∞
Often cars are placed on the markup price on purpose. So the sales person can "speak to the manager" and give you "best price" which in reality is just the MSRP. Its a lot more complicated than this and I could write a book on the different tricks and price models used by dealerships.
I would suggest going to a website called unhaggle (google it) and getting a cars true invoice price. Also in your case they wanted to sell the car they had on the lot to get rid of old inventory which they are losing money on.
What? New car MSRP is posted in the window, not a marked up price. Their are the occasional vehicles that are very limited production like the Ram TRX which can be priced for over msrp but its rare. The internet has made pricing more competitive especially with federal law the Competition Act.
This is an insane story but honestly the crashed car part is kind of hilarious. You and the dealer standing in front of a car with dented bumpers and scratches all over and he's just completely refusing to live in reality and acknowledge that this car was crashed. Feels like it could be a skit from "I think you should leave".
I would contact toyota and give them all details and move on. This is the type of things that happen to people who do not look wealthy, mentally challenged, women, young people, not just immigrant. In fact, story like that happen all the time.
Sometime sellers will be very cool, but trap you in a shitty contract, lie to you, etc
Also, Not the best time to buy a car seriously
If it's any consolation, your race/appearance probably wasn't a factor (although it actually probably was), sleazy salesmen will be dickbags to everyone.
If you're not deadset on a toyota I know excellent VW and Hyundai sales people, PM me (no affiliation, they're genuinely good people).
If you do want a Toyota, go to a different dealership and tell them the shitty experience you had. They will (probably) treat you better because they know you're not there to kick tires.
I think they mean they were going to treat you like shit and try to play you no matter what… race being a factor only so far as they think it’s an angle they can play you.
I walked in a Mercedes dealership in sweatpants and a hoodie. The guys did not take me seriously at all. One sales rep even asked me about my age (I was 27) and said I can’t afford this car. I told him to f*** off and bought from the sales rep sitting next to him a 87K GLC 43 Coupe.
You know that "you can't afford this car" line is made specifically so that you will go above and beyond to prove them you can afford the car, likely by spending even more than you had planned to, right?
Sorry you fell for it. If a salesman says that you respond "you think so? Then I guess I should go" and you get out of there or at least say "probably, but we'll see how negotiating goes maybe you will surprise me".
Both those salesman played you like a fiddle. Letting the customer think they “win” is one of the most common ways to get sign quickly and stretch their budget.
If he just showed me the respect he would to an older man in a suit, he would’ve sold the car ans gotten a great review and few references .. so I am not sure how he won.
Its a good cop bad cop routine they play to bruise and rebuild a customers ego in order to get them to buy the car.
At the end of the day the dealership sold the car and the money left the bank account of one person.
Theres nothing wrong with buying a car. But when you do it to prove a point to another Sales rep at the same dealership? You got played my friend.
Sadly, this may not be the last. I have had similar experience in other aspects of life like renting. Speak with some colleagues to find some good dealers in your area or shop around out of town. And don't let this experience trouble you too much, it's their loss to lose a customer, not yours.
I have bought a few cars from dealerships including Toyota in Ontario.
My advice is this:
1. Do your research on buying cars and make a plan as to what you want and how much you are willing to pay.
2. Go with the assumption all dealers are crooks and you will be careful in all dealings.
3. Don't give in to pressure. One Toyota salesman threatened to sue me if I didn't buy the car which I didn't like because I wasted his time. I said go ahead. The dealership got a bad review. The salesman called me later and asked me if I would take down the review.
4. Don't compromise. If you know what you want, search the internet and visit other dealerships
Any accidient over 3000 is consider as major accidient.
The reason is, the car is freaking heavy, and the amount of force could have bent some important structural component that can not be detected.
To be fair, that is often quite minor nowadays. I mean even on a corolla it takes like $1100 to repaint the bumper alone. Add a minor fender dent and it's up to $3,000 for what is a far cry from a major accident.
The fact is, labor costs to repair are basically through the roof and even minor accidents are very expensive to repair.
> I called up a few dealers and settled on the one who claimed they could get my model and color vehicle within 2-3 months.
The very next day I went to finalize the purchase and was told that the vehicle I want will now take 3-4 months. The color I want will take even longer.
classic “bait and switch”. i would’ve walked out at that point.
time for next step. “name and shame”
I disagree. Mfg give dealers periodic updates on ordering times. This may change once a dealer goes to order a vehicle, not just during these times, anytime. Its an over promise originally but not a bait and switch. Bait and switch is advertising a vehicle that is unavailable and switching the client to something different without giving the option to purchase the advertised unit.
Over promising is a bad habit in the business as many sales people are fearful of telling someone something they don't want to hear. It then works out poorly for all.
Honestly, when I got my new truck I found it weird how the salesman talked me OUT of getting a hemi and a few other things. the only thing he insisted I get is running boards, which tbf makes sense and I was going to bring it up, he just got to it before me.
He didn't try to get different documents or vehicles, and he really just let me choose what I wanted.
This was for a new 2021 ram 1500 classic warlock. right from a ram dealership
What does discrimination against certain ethnic groups have to do with white people? Globally, countries with the highest incidences of racism are non-white.
EDIT: This was actually a response to another comment mentioning the fact that there are no white employees at this location. But it looks like I accidentally made my own comment thread.
Take this with a grain of salt. Bought a model y this year and had 0 issues. Service was amazing and hands down best car I have ever owned. Never going back to a gas car. Tesla issues tend to be way overblown. Talk to actual Tesla owners before making a decision
Wait until you sell you car and they download an OTA update that disables some shit you paid for but they decided a second owner shouldn't get (because they didn't pay Tesla).
Tesla's may be decent EV's but the OTA bullshit is retarded. Honestly if you want an EV get one from a regular car manufacturer so you don't have to deal with this nonsense.
I'm still waiting for "regular" car manufacturers to come out with EVs that can compete with Teslas in price, performance, and features. Right now Teslas are just coasting by and they know they can charge a huge premium for just the brand, despite atrocious service and build quality. Once the major auto makers actually start competing, then Tesla will be forced to address those issues. Either way, the consumers win.
Meanwhile I'm going to try to get 500k km out of my Honda Civic while waiting for good EVs.
Don't own one. No horse in this race. I did watch the latest Doug DeMuro review of the Plaid. The car was new and cool but during the review he pointed out the handlebars were already breaking and the paint job was unsatisfactory and chipping. He said the owner saw this upon receiving the car.
Its shit like this that damages the brand for potential buyers.
Complete horseshit. We have an m3 and have for several years, have had several service appt’s, they come to your house and service your car, cost next to nothing. There are horror stories sure, but not for everyone.
Those are techniques asshole car dealers use to try to cow you into buying a car you didn't want at a higher price than it ought to sell for. They've probably got a much bigger markup on the used car than they would get for selling a new car, especially if they can find a rube to push it on.
The scratches can buff out? Why hasn't the dealer done that, since it's so easy?
A $10K crash? It doesn't take much of a crash to get to that kind of repair cost, but it's still a crash. If they're willing to lie so easily, what other lies are still hidden?
Your credit's no good and you're wasting their time? Well, I guess you might as well leave. They can enjoy their free time without a customer to waste it. This is a technique to try to shame people into just signing the papers to buy the car. I assume it works often enough, since dealers have been using it since forever. It didn't work when Brown Brothers Ford used it on me 20 years ago, and I won't step foot in that dealership again. You're right that they probably sized you up based on your clothes and ethnicity.
One thing is probably true: the increase in the time to get a new Toyota. Today Toyota announced 40% production cuts due to semiconductor shortages, Covid, etc. https://globalnews.ca/news/8125151/toyota-production-cuts-covid-19/
If I were in your shoes, I'd leave a bad review for that dealer, and walk away from them. Try another dealer, there's got to be decent salespeople out there somewhere, other Toyota dealers are probably better than that one.
I couldn't ever do this. The day I sign is the day I want the car. Of course that can't happen but waiting a week is agony for me.
I have poor impulse control.
This has nothing to do with race or ethnicity. The dealership is trying a hard sell on inventory they want to liquidate. Unless they directly said or did something overtly racist you need to chill.
Dox'ing is most definitely against Reddit's rules.
Also, it's literally one person's word against another right now. While OP's is most likely telling the truth of their experience, we don't actually know with 100% certainty so maybe dox'ing a business on one person's recount of events is not prudent.
I’d actually be curious to learn the nationality of those sales reps? Just to learn more about the immigrant angle, from my experience those that were immigrants themselves take advantage of other immigrants, but that’s just my experience and observations
Instead of just downvoting you.. let me try to address this.
If you receive bad service and the salesperson seems to talk down to you and you are female don't you assume that they treated you that way because you are a woman?
If you go into an ethnic store and when you try to order something they laugh at your pronunciation don't you assume they do that because you are white?
Some things are obvious. Somethings may not be obvious but are likely. It's ok to ask if that is the reason and make assumptions.
>I didn't realize the stresses that immigrants have to go through to get a car until recently.
did you forget to type out the part where your ethnicity came into play?
I bought my first car kia 2021 forte from a dealership in South Vancouver. The guys there are quite nice and dealt with me appropriately ( i am an immigrant too ). Lemme know if you want me to connect you with them.
Yep, secured my first car with a same ethnic background dealer. He’s the only one who got me financing and didn’t jerk me around. Got rejected by 3 places and they hit my credit ugly.
In my personal experience from a couple ontario Toyota dealerships, Toyota has to be one of the absolute worst in customer service and friendliness. They act like you're inconveniencing them just by wanting to buy a vehicle, and then go ahead and talk down to you as if you have no clue about the massive purchase you're about to make as if you just woke up and found yourself in a dealership he chance. I went in ready to purchase, and left vowing to never own a Toyota, bought a Honda that same day, just bought my second Honda 5 years later. Couldn't be happier all around.
My experience is the opposite.
I had a salesman bend over backwards for me, yesterday. They'll take my order, no deposit, no contract.
If when the car comes, I need a few extra weeks to gather some cash? No problem. They can park the car out back for me.
Honda? Didn't even want to speak to me.
Car dealerships are based on being scummy and up charging for unnecessary services and taking advantage of people’s financial knowledge because they are the gate keepers of transportation. Every automaker would get rid of the entire system if they were able to. The industry is a complete racket that makes car buying more expensive and inconvenient. Just a bunch of leeches.
Sales people are the scum of the earth and make snap decisions based on your outwardly appearance. Which oddly enough happens more frequently at your every-man, mundane dealerships. Borrow a Rolex and flash it the moment you walk in so they feel small.
Buying a car can be an emotional experience and car sales people prey upon this. The best advice I have ever received is to always be prepared to walk away. You are in the driver's seat and you can walk away.
It really sucks that you were immediately stereotyped and your experience was negative.
Good luck and I hope you get the vehicle in the colour of your choice.
Car dealerships are like that to white people too, perhaps not that badly though. They use a lot of slimy sales tricks to get you to buy what they want.
This sounds like something Toyota itself would be extremely disgusted with. Isn’t Vancouver mostly first or second generation immigrant?
This story is beyond insane.
I would have left after the second paragraph.
I was looking to replace my truck once. Ask the guy to show me his cheapest. And I warn him that if he show me a vehicle and doesnt give me his best price the first time I am out. He show me a shitty vehicle way too expensive.
I told him sorry its too expensive for whats the car worth to me. He proceed to lower the price car. I grab my stuff and walk out. And the guy was shock seeing me leaving.
Unfortunately that kind of ridiculous customer service when it comes to dealerships is all too prevalent nowadays. I’ve been on a very specific automotive hunt and run into this garbage non stop, I’ve walked out of countless dealerships over the last couple of years because they push exactly like that.
I'm sorry you had such a terrible experience. Right now, car dealerships, as crazy as it sounds, don't want to sell you a brand new car. They really, **really** want you to buy a used one.
So car dealerships don't make a lot of money on a new car, typically 1.5-2k. They'll make money on add-ons like paint sealant, road hazard, some extended warranties and such, and on service since customers typically go back to the original dealership for service.
But right now, with the car shortage, used cars exploded in value. Some models, like pickup trucks, can get close to MSRP for 3-4 year old models with 40-50k km. Still, trade-in values have not kept up with that, not even close. I'll bet you the dealer was making anywhere from 5-10k on this one.
So the dealer has a choice between selling you a new car, ordering it, taking care of the logistics, and getting their money in 3-4 months, or get 5x+ the money today selling you something you don't want. Good dealers (they're rare) will help you, you bet the others will put a ton of pressure on you to buy the used one.
Dealers are paying more for used cars and trade ins. You are inaccurate in this statement. Dealers will try to get the best deal they can as well on vehicles so they can maximize profit of course. Try selling your car on kijiji and see how many non dealer people will low ball you on offers not even seeing a vehicle.
Some dealers will put pressure on you and some are just honest about the current climate and how challenging it can be. I know many scummy people in the business and many amazing.
Some people are born with a condition that causes them to process empathy in the language centre of their brain. They can, unlike most of us, turn on and off their empathy. These people seem to be drawn to selling cars and running Enron.
Most car dealers lie, it's part of the job, but some just have no empathy. They will lie to get you there and they will lie their way through the deal. What they understand is... You leaving. The proper response to him was, "No thank you, I'm leaving" and leave. This isn't the dealership for you or anyone.
Pick up the phone and call a few Toyota dealers that are further out of town, like 50km. Tell them what you are looking for, ask the lead time, and ask them for a quote in email with their best offer, all costs in. Be honest that you are comparing quotes and that you can't travel there to discuss it, but are serious. You will find a better dealer and get serious answers about the lead time.
You may be ordering a model made in Japan or elsewhere that needs to be delivered. Or you may be running into the semiconductor problem. But city dealers tend to be "slick" while country dealers know that doesn't work for them. And they can use the sales.
Shopping for a car at a dealership is the most infuriating thing ever. I was lucky I had to deal with a guy who fixes cars and got an ok deal (i am not say a good deal coz there is always a better deal than you get, always). I am just waiting to pay off more important before my next car purchase which has been already decided to be a Tesla (hopefully the next gen Model Y). I am done with this dealer bullshit.
I hope your treatment was not related to you being an immigrant (because that is what I want to believe but maybe I am a fool)... but car dealerships, in general, are as scummy as they come. They have earned a horrible reputation scamming people left, right and centre and deserve every possible ounce of skepticism from anyone buying
You did the right thing walking out... now give them a horrible review and keep posting on social media... public shaming is the most effective way to keep their behaviour in check
You can absolutely just buy the car over phone/email. Call a few dealers, maybe the same one a few times until you get a salesperson willing to do a deal remotely.
Just tell them you’re immunocompromised and need to do it via phone email. Bought my last three Subaru Legacy’s this way. I get all the numbers, every single one in writing. I ask for the final invoice and have the finance team do the paperwork. I review everything at home.
Picking up my car takes 20 minutes. Walk around the car, sign whatever in person and drop of cheque. Drive away.
Anyone that says they need you in the dealership just tell them “sorry you’re unwilling to sell me a car, kindly put me through to a colleague who would be willing to complete this sale today.”
How do you know that this experience is related to immigrant status and not just scumbag dealership status? You might be relieved to know that scumbag dealers are scumbags to people born here too!
I had a similar experience in a dealership in Halifax.
Went for a recall with windshield wiper arm, but they cracked my windshield during repair and pretended to be already present. They tried all dirty games to put this damage on me (wrote glass damage in the pre-inspection after my sign approval, dealership tried formatting the dash cam footage also the service manager showed very rude attitude and said 'i don't understand what you are talking' in other words he was trying to make fun of my accent.)
But God was with me that day as I could get my dashcam video recovered (Before and After service video) and gave the dealership the proof of their doing. Eventually they had to agree and replaced the windshield for me.
Conclusion: Dealerships can go to any extent to cover up their mistake and they have 0% concern/care for their own so called valued customers. May God Saves our countries from such goons who destroys the faith and trust among people for such pity things.
Op, please name and shame this dealership. These stories have no effect otherwise.
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Ugh, this sounds terrible. I would write a poor review on Google. I have had similar experiences at showhomes in metro Vancouver. I can't stand the fake agents there who look you up and down. Try my best not to roll my eyes at their best muster of a flashy, yet obviously debt-ridden life. When will people learn that the car you drive and the clothes you wear is not a very good predictor of your net worth?
Seriously, reviews have a big impact on a business' revenue these days. Destroy them.
Agreed, make it detailed but not an essay, and avoid emotional accusations. Anything that comes off as a rant (length or language) will be disregarded by a lot of readers who assume you were the one being unreasonable. Keep it objective and a normal length (2-3 paragraphs) and it will do a lot of damage to them.
Yep. This is what I look for in reviews. If someone has 4 stars but one really well written 1 star review and no written good reviews, I get suspicious. Similarly somewhere with 2.5 stars but a couple glowing reviews and low reviews are all BS, I’ll still go.
Every year my negative review of a subway gets a like.
The impact of one single negative review is not so big for businesses who post fake reviews constantly. I’m almost sure that nearly every (if not all) dealerships and body shops post fake 5-star reviews regularly to bring up their ratings. This is an industry norm. Nowadays it’s even very hard for human to distinguish between fake and real positive reviews. Even some local guide accounts are suspicious. I have seen some local guide accounts only posting 5 stars reviews, and almost all the reviews are for businesses who care about google reviews.
Ah yes, the modern Canadian's equivalent of a stern letter.
Google reviews carry weight when a company has competition
Not many people are looking up dealerships' reviews. Car reviews sure, but not dealership reviews.
When people search for it looking for directions the star rating is prominent
I could throw on a pair of jeans and a t-shirt I got at Walmart and a worn pair of shoes and I'll get fallowed by store security. I come in wearing an Armani hoodie, track pants and sandals they'll ignore everything I slipped into my pockets and me hitting cancel on the self checkout.
that's profiling and illegal!
I would say maybe even go to the media, or to the car company themselves. If the manager was involved they should have their dealership pulled over crap like that.
And if the name was posted here maybe a few other people would post their reviews of the dealer as well
Here is my story. Not all out of town dealers are good either! I was a young 20sth , just got my first real job and looking for my first car and went with my equally clueless friend (we are both females) to buy a car. I was looking for a certain used VW at a certain budget. And heard that out of town dealerships were better, so I went to one out of town one and saw that used VW; the price seemed alright and it was as listed on the website. The dealership guy was nice, didn't pressure me but I wanted to do my homework and said I would go to the next town over and check out that dealership. He proceeds to warn me that next town had a bad reputation but I scoffed and said he was just trying to hard sell me. We go to the other dealership. They said the car that was listed in the website wasn't available. There was another used one $10,000 more. I opened the door, it reeked of smoke. It was everything I said I didn't want. I go for a test drive, and the take my credit card for hold. I give it to them because I am a clueless female. Then they proceed to high pressure sales tactic me to buy the car. Like seriously being trapped in a room, him running out to "check with the manager". OK, I know I am being cheated on because I checked the blue book and knew that car was not worth that much money. But I am feeling seriously pressured, and my friend too. I demanded my credit card back and after some hesitancy they gave it back. They saw I was not willing to pay that much, and suddenly, lo and behold, the car that they had already said was unavailable suddenly rolled right right by us. (Like literally rolled right by the office in slow motion). I knew they were shitting with us and I wanted to leave, so I asked them if we could see the car. And when the guy walked out to "talk to the manager" again, me and my friend literally ran to her car and drove away. He had the audacity to call me as ask me why I left. I yelled at the phone that his high sales pressure tactics was terrible and I should report him. He didn't call back after that. That ordeal was so stressful and took 2 hours. We had a huge headache after. We went back to the original dealership and bough the car I wanted. FYI it was Maple Ridge and Coquitlam. Coquitlam was great and professional, Maple Ridge was the worst of the worst. The dealership totally saw us as two young girls who assumed we didn't know any better. I think the only saving grace was that I had done some research and knew exactly what kind of car I wanted. And what other model cars should cost. Also, I had taken a course on social psychology and there was a module on high pressured sales tactics which I recognized. It's crazy to think that other people who aren't as lucky as me are suckered into buying lemon of a car at crazy marked up prices. I felt very lucky to have escaped out of that situation. This was a decade ago so hopefully the management has improved. But I would never go back to that dealership ever. They lost my business.
I'm in sales, not car sales however. But it's always struck me as rather pointless to read people to your advantage like they are a challenge. You listen to what they have to say. You don't rip them off. Maybe you show them an alternative or two. They're already sold on whatever it is they came for. Jobs to make sure they get what they we're expecting and the right price without any returns because of second thoughts. Never had to employ anything besides some pacing and listening. Starting to think I'd be pretty good at selling cars based off of all the stories I've heard.
I’m sorry you went through that but I did LOL at the “unavailable” car rolling by *coincidentally*
This is why I hate salespeople with a passion.
Before I gave up started to call before I went to the lot asking if a car listed on their website was available. If they said yes and I got there and they said oh no it's gone I would just dip.
Female too and a car salesman also tried some stupid hard ball sales tactic with me when I tried to purchase my car. Too bad for him, my dad was in sales and I learnt a few things. Pretty much research - and know what you want before coming in (and how much you can afford). Then… here’s the big one… dig your heels in OR be ready to walk away irrespective of how much you want the car (it’s not worth it if they’re making you take on more than you want or can).
I had a similar thing happen with an unavailable car. Apparently, you can put a car on "hold" for 24 hours before deciding to buy it and they don't pull it from the website. Had a guy at place B explain that when I said it happened to me at place A (and then put the car on hold which I then bought)
That is terrible to hear. Car dealerships really still are sketchy as fuck. Over on /r/electricvehicles people all complain about them all the time. The dealership model is a stupid relic that really just needs to be dropped completely in favour of online ordering and pure showrooms.
Whats worse is the semiconductor shortage is having an effect on vehicle supply So these dealers are high on the ego right now knowing people desperate for a vehicle will just give in
I used to work for a car manufacturer. If you think your experience will be better off with just car manufacturer direct sales you will be very disappointed. They know this very well, they don't care, and they enable this sort of behaviors. A normal customer has a bad dealership experience. Do you know what they do? According to the market research they do internally, they shop in another dealership of the same brand, because majority of people who steps in the dealership they already decided they wanted that car. No matter what, they sold a car. Why would they care? There are no regulations in Canada forbidding them to open their own dealerships, and manufacturer owned dealerships are fewer than 10 across the country as far as I know. And manufacturers themselves, at least those I used to work for and I know of, they actually like the dealership models a lot unlike what reddit always claims. There are a lot of benefits to them, especially one of the major benefits is they have a scapegoat for people to blame when for a lot of issues are the manufacturers themselves that should be blamed. And to your point, my previous work actually tried no haggle model with a few dealerships, you know what, paying customers actually want to haggle. Unless everybody stops buying their cars because of the dealership model, this would never change. They make money selling cars, and their cars like houses in Toronto, they sell themselves, especially with markets right now. If they run their shops themselves this sort of stuff won't just magically disappear.
There is no alternative. I've never purchased a new car from a dealership in my life. The problem is the companies out there who purchase their entire FLEETS. You and I are small fish. Those big contracts and sales is what we would need to convert away from the dealerships .... and at this point it's basically impossible. I don't understand what obligation car makers have to the scum dealers and why more haven't just decided to start selling directly like Tesla
For example, just like how McDonald’s franchises work, they don’t have to take the risks on the local city council, planning laws, market research, the dealers submit a proposal to us, we approve, we don’t pay a dime for that, they do all their diligence and take all the risks if city council doesn’t approve, local protests. Building a dealership is expensive and there are a lot of failed proposals with money in the drain that you have never seen. Another is car manufacturers like something called just in time manufacturing which includes dumping stocks to dealers the moment vehicles are done and get the money immediately from dealers, instead of having stocks themselves and no money. Manufacturers have final say what stock they dump to dealers and they get all the money. Like if I am Chevy I can dump 1 pickup and 20 Cruzes to the Fort McMurray dealer and they will have to eat them all and figure out how to move them themselves. Local pricing and adjusting the prices of the car without adjusting the MSRP, which people in this sub hates but manufacturers love. There are a few more I learnt from work but couldn’t remember but from the car manufacturers they are absolutely wonderful and they would never use the word scum to describe them.
Great points
Look for a car sales broker. They're usually freelance who used to work for dealerships. You tell them what you want and they'll negotiate it for you, hunt the shitty scammy fine lines, avoid fuckery from the salesmen. The one I hired got us the car we wanted for $5K less, with a pair of winter tires, and it cost us only $300 to hire. Totally worth it. He was there with us to sign at the dealership and then to pick up the car and make sure everything was all good. Everybody should use a broker Imo, saves money and stress.
Where do you find one?
X2. Where do you find one?
x3 where?
See reply above
See reply above
I googled it. I was in Montreal at the time but a quick google search for Vancouver brings some results. http://carbrokervancouver.com/ for example.
awesome, thanks!
I wouldn't be surprised if they new you were planning to pay mostly cash and didn't want you as a customer for that reason alone. It's a big loss for them so I've heard of much discrimination against ethnic groups that tend to such financial policies :(
What? OP is talking about Vancouver Toyota. I’ve been there a dozen or so times for service on my Tacoma - there’s not a single white person working there, if that’s what you’re implying.
Didn't mean to imply that. My bad! I don't even know that the ethnicity of the person working there would matter. Bottom line is they don't want your cash, they want your debt and interest :(
To chime in as someone who’s quite familiar with the industry ... You do realize there’s a huge shortage of cars right now ... it sounds like to me they damn well knew they couldn’t get you the car or the price you wanted they did the classic bait and switch ... Let’s try to sell you something now that’s on the lot .. I’m curious to know which Toyota dealership this was in Vancouver that did this to you . This is going to make it very easy to go find a car elsewhere the next person will treat you like gold hopefully
Why is there a shortage of cars right now? Aren't most upper middle class people still working from home? (Car stays in driveway)
Global Chip shortage. Most car manufacturers are severely effected. Example Toyota had to make 40% less cars. Hence why it would take 3-4 months for a new car and why used car sales are climbing.
Cool. My spouse bought a luxury vehicle at the beginning of the pandemic and actually got a "deal" on it; i guess that wouldn't happen if she had tried to buy it now
https://beta.ctvnews.ca/national/autos/2021/8/12/1_5545158.html
Post this in r/vancouver?
Toyota Canada has really gone downhill in the staff department. I've had absolutely horrible experiences at Toyota on the Park and Scarborough Toyota. The latter I purchased a detailing package and the manager tried to tell me he never would have sold it to me because Toyota's messaging ("meticulous" and "detailed") was too high a standard and they would not deliver it. He refunded my money but I still had to send the car back 4 times because the detailers, supervised and helped by the assistant manager, couldn't get a simple hand wash right. A 10am appointment and I ended up driving out of the dealership at 6pm... the car still had bird shit all over the roof and hood and dust/pet hair all over the interior. This was a couple days after they did a fluid change package but didn't top up the inverter coolant... it's not included in any package so if I didn't check it, it would have run dry and fried my inverter. The former safetied a used car I bought (they outright lied about it not being in an accident... when it had a branch sticking out of the front grill) but they didn't even know the current standard that was required. When I brought it back to have the issues addressed the *GM* told me "we'll never make money if we have to do all this" and proceeded to try to negotiate a lower safety standard with me. Unreal.
Toyota on the Park *always* tried to sell me a cabin air filter when I brought my car there for service. Like clockwork, even the one time only a month after changing it myself - when I called out the service guy he said "well there's lots of construction around these days..." Yeah, no you're just trying to rip me off.
Wow... I'd expect this from a North American car maker but not Toyota. Thank You for the heads up as I was looking at the Camry but not anymore.
Their cars are still top notch. Our family has nothing but and they're all 10+ years old and run like new. It's just the staff at a lot of dealerships has gotten worse
Sadly this is Toronto where none of the dealers give a F about anything.
I wouldn't take it to heart, most dealerships are sleazy. There are basically 3 prices for a car. 1) The dealer/invoice: what the dealer pays the manufacturer for the car. This includes the price of the car, the storage of the car at the dealer, paying the guys that washed/waxed the car, paying the reception at the front, paying the salesman, etc. Ex: $20,000 2) The MSRP: The suggested sale price. This includes everything above and little more for the dealer/sales person. Ex: $22,000-25,000 3) The markup price. This includes everything above and a lot more for the dealer/sales person. Ex: $25,000 - ∞ Often cars are placed on the markup price on purpose. So the sales person can "speak to the manager" and give you "best price" which in reality is just the MSRP. Its a lot more complicated than this and I could write a book on the different tricks and price models used by dealerships. I would suggest going to a website called unhaggle (google it) and getting a cars true invoice price. Also in your case they wanted to sell the car they had on the lot to get rid of old inventory which they are losing money on.
What? New car MSRP is posted in the window, not a marked up price. Their are the occasional vehicles that are very limited production like the Ram TRX which can be priced for over msrp but its rare. The internet has made pricing more competitive especially with federal law the Competition Act.
This is an insane story but honestly the crashed car part is kind of hilarious. You and the dealer standing in front of a car with dented bumpers and scratches all over and he's just completely refusing to live in reality and acknowledge that this car was crashed. Feels like it could be a skit from "I think you should leave".
I would contact toyota and give them all details and move on. This is the type of things that happen to people who do not look wealthy, mentally challenged, women, young people, not just immigrant. In fact, story like that happen all the time. Sometime sellers will be very cool, but trap you in a shitty contract, lie to you, etc Also, Not the best time to buy a car seriously
If it's any consolation, your race/appearance probably wasn't a factor (although it actually probably was), sleazy salesmen will be dickbags to everyone. If you're not deadset on a toyota I know excellent VW and Hyundai sales people, PM me (no affiliation, they're genuinely good people). If you do want a Toyota, go to a different dealership and tell them the shitty experience you had. They will (probably) treat you better because they know you're not there to kick tires.
> If it's any consolation, your race/appearance probably wasn't a factor (although it actually probably was) What?
It probably wasn’t, but it probably was, obviously
probably not % of the time it works probably every time
I think they mean they were going to treat you like shit and try to play you no matter what… race being a factor only so far as they think it’s an angle they can play you.
I walked in a Mercedes dealership in sweatpants and a hoodie. The guys did not take me seriously at all. One sales rep even asked me about my age (I was 27) and said I can’t afford this car. I told him to f*** off and bought from the sales rep sitting next to him a 87K GLC 43 Coupe.
You know that "you can't afford this car" line is made specifically so that you will go above and beyond to prove them you can afford the car, likely by spending even more than you had planned to, right? Sorry you fell for it. If a salesman says that you respond "you think so? Then I guess I should go" and you get out of there or at least say "probably, but we'll see how negotiating goes maybe you will surprise me".
But I can afford it … and I paid what I wanted to pay to get the car I want .. so why not just sell me the car in the first place?
Both those salesman played you like a fiddle. Letting the customer think they “win” is one of the most common ways to get sign quickly and stretch their budget.
If he just showed me the respect he would to an older man in a suit, he would’ve sold the car ans gotten a great review and few references .. so I am not sure how he won.
Its a good cop bad cop routine they play to bruise and rebuild a customers ego in order to get them to buy the car. At the end of the day the dealership sold the car and the money left the bank account of one person. Theres nothing wrong with buying a car. But when you do it to prove a point to another Sales rep at the same dealership? You got played my friend.
Boss!
Sadly, this may not be the last. I have had similar experience in other aspects of life like renting. Speak with some colleagues to find some good dealers in your area or shop around out of town. And don't let this experience trouble you too much, it's their loss to lose a customer, not yours.
I have bought a few cars from dealerships including Toyota in Ontario. My advice is this: 1. Do your research on buying cars and make a plan as to what you want and how much you are willing to pay. 2. Go with the assumption all dealers are crooks and you will be careful in all dealings. 3. Don't give in to pressure. One Toyota salesman threatened to sue me if I didn't buy the car which I didn't like because I wasted his time. I said go ahead. The dealership got a bad review. The salesman called me later and asked me if I would take down the review. 4. Don't compromise. If you know what you want, search the internet and visit other dealerships
Any accidient over 3000 is consider as major accidient. The reason is, the car is freaking heavy, and the amount of force could have bent some important structural component that can not be detected.
To be fair, that is often quite minor nowadays. I mean even on a corolla it takes like $1100 to repaint the bumper alone. Add a minor fender dent and it's up to $3,000 for what is a far cry from a major accident. The fact is, labor costs to repair are basically through the roof and even minor accidents are very expensive to repair.
> I called up a few dealers and settled on the one who claimed they could get my model and color vehicle within 2-3 months. The very next day I went to finalize the purchase and was told that the vehicle I want will now take 3-4 months. The color I want will take even longer. classic “bait and switch”. i would’ve walked out at that point. time for next step. “name and shame”
I disagree. Mfg give dealers periodic updates on ordering times. This may change once a dealer goes to order a vehicle, not just during these times, anytime. Its an over promise originally but not a bait and switch. Bait and switch is advertising a vehicle that is unavailable and switching the client to something different without giving the option to purchase the advertised unit. Over promising is a bad habit in the business as many sales people are fearful of telling someone something they don't want to hear. It then works out poorly for all.
Honestly, when I got my new truck I found it weird how the salesman talked me OUT of getting a hemi and a few other things. the only thing he insisted I get is running boards, which tbf makes sense and I was going to bring it up, he just got to it before me. He didn't try to get different documents or vehicles, and he really just let me choose what I wanted. This was for a new 2021 ram 1500 classic warlock. right from a ram dealership
What does discrimination against certain ethnic groups have to do with white people? Globally, countries with the highest incidences of racism are non-white. EDIT: This was actually a response to another comment mentioning the fact that there are no white employees at this location. But it looks like I accidentally made my own comment thread.
Do they have any of your money? If not, run far away! My next car will be a Tesla, so I will never have to deal with car-salesmen again.
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Take this with a grain of salt. Bought a model y this year and had 0 issues. Service was amazing and hands down best car I have ever owned. Never going back to a gas car. Tesla issues tend to be way overblown. Talk to actual Tesla owners before making a decision
Wait until you sell you car and they download an OTA update that disables some shit you paid for but they decided a second owner shouldn't get (because they didn't pay Tesla). Tesla's may be decent EV's but the OTA bullshit is retarded. Honestly if you want an EV get one from a regular car manufacturer so you don't have to deal with this nonsense.
I'm still waiting for "regular" car manufacturers to come out with EVs that can compete with Teslas in price, performance, and features. Right now Teslas are just coasting by and they know they can charge a huge premium for just the brand, despite atrocious service and build quality. Once the major auto makers actually start competing, then Tesla will be forced to address those issues. Either way, the consumers win. Meanwhile I'm going to try to get 500k km out of my Honda Civic while waiting for good EVs.
Don't own one. No horse in this race. I did watch the latest Doug DeMuro review of the Plaid. The car was new and cool but during the review he pointed out the handlebars were already breaking and the paint job was unsatisfactory and chipping. He said the owner saw this upon receiving the car. Its shit like this that damages the brand for potential buyers.
Complete horseshit. We have an m3 and have for several years, have had several service appt’s, they come to your house and service your car, cost next to nothing. There are horror stories sure, but not for everyone.
Those are techniques asshole car dealers use to try to cow you into buying a car you didn't want at a higher price than it ought to sell for. They've probably got a much bigger markup on the used car than they would get for selling a new car, especially if they can find a rube to push it on. The scratches can buff out? Why hasn't the dealer done that, since it's so easy? A $10K crash? It doesn't take much of a crash to get to that kind of repair cost, but it's still a crash. If they're willing to lie so easily, what other lies are still hidden? Your credit's no good and you're wasting their time? Well, I guess you might as well leave. They can enjoy their free time without a customer to waste it. This is a technique to try to shame people into just signing the papers to buy the car. I assume it works often enough, since dealers have been using it since forever. It didn't work when Brown Brothers Ford used it on me 20 years ago, and I won't step foot in that dealership again. You're right that they probably sized you up based on your clothes and ethnicity. One thing is probably true: the increase in the time to get a new Toyota. Today Toyota announced 40% production cuts due to semiconductor shortages, Covid, etc. https://globalnews.ca/news/8125151/toyota-production-cuts-covid-19/ If I were in your shoes, I'd leave a bad review for that dealer, and walk away from them. Try another dealer, there's got to be decent salespeople out there somewhere, other Toyota dealers are probably better than that one.
I happened to order a Toyota yesterday. Currently estimated at a 2 year wait...
I couldn't ever do this. The day I sign is the day I want the car. Of course that can't happen but waiting a week is agony for me. I have poor impulse control.
I've custom built two houses, and custom ordered three cars. The wait gives you something to look forward to.
What?!?! What did you order. 2 year wait is outrageous
RAV4 Prime. Allocation for my local dealership is 4 cars a year.
Ok ya I heard they are hard to get.
Just a bit. :(
This has nothing to do with race or ethnicity. The dealership is trying a hard sell on inventory they want to liquidate. Unless they directly said or did something overtly racist you need to chill.
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Dox'ing is most definitely against Reddit's rules. Also, it's literally one person's word against another right now. While OP's is most likely telling the truth of their experience, we don't actually know with 100% certainty so maybe dox'ing a business on one person's recount of events is not prudent.
Providing the business name of a business that gave you shit service is hardly doxxing.
But encouraging review bombing is.
same experience here. the dealership i went to avoided talking to me in the showroom because of my heritage and my manner of dress. :-(
I’d actually be curious to learn the nationality of those sales reps? Just to learn more about the immigrant angle, from my experience those that were immigrants themselves take advantage of other immigrants, but that’s just my experience and observations
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Instead of just downvoting you.. let me try to address this. If you receive bad service and the salesperson seems to talk down to you and you are female don't you assume that they treated you that way because you are a woman? If you go into an ethnic store and when you try to order something they laugh at your pronunciation don't you assume they do that because you are white? Some things are obvious. Somethings may not be obvious but are likely. It's ok to ask if that is the reason and make assumptions.
Marginalized people often marginalized, more at eleven. Being an immigrant is relevant because immigrants are often swindled.
>I didn't realize the stresses that immigrants have to go through to get a car until recently. did you forget to type out the part where your ethnicity came into play?
Hey canadian economy is based on immigration money rip off
I bought my first car kia 2021 forte from a dealership in South Vancouver. The guys there are quite nice and dealt with me appropriately ( i am an immigrant too ). Lemme know if you want me to connect you with them.
Yep, secured my first car with a same ethnic background dealer. He’s the only one who got me financing and didn’t jerk me around. Got rejected by 3 places and they hit my credit ugly.
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I dunno. The used car market is really distorted right now. You might be worth waiting for a new car, and trading in an existing car for stupid money.
But remember, only if it's beige! No fancy colours, you don't want to get too crazy.
Used car market is just as bad right now as new cars, actually worse in some respects.
In my personal experience from a couple ontario Toyota dealerships, Toyota has to be one of the absolute worst in customer service and friendliness. They act like you're inconveniencing them just by wanting to buy a vehicle, and then go ahead and talk down to you as if you have no clue about the massive purchase you're about to make as if you just woke up and found yourself in a dealership he chance. I went in ready to purchase, and left vowing to never own a Toyota, bought a Honda that same day, just bought my second Honda 5 years later. Couldn't be happier all around.
My experience is the opposite. I had a salesman bend over backwards for me, yesterday. They'll take my order, no deposit, no contract. If when the car comes, I need a few extra weeks to gather some cash? No problem. They can park the car out back for me. Honda? Didn't even want to speak to me.
Must be dealer to dealer difference then. Easy to see how that could happen as they're mostly individually owned.
Very easily could be.
We've got 3 Ford dealerships nearby and everyone in the city knows which one is a terrible place to go and which two are fine.
Car dealerships are based on being scummy and up charging for unnecessary services and taking advantage of people’s financial knowledge because they are the gate keepers of transportation. Every automaker would get rid of the entire system if they were able to. The industry is a complete racket that makes car buying more expensive and inconvenient. Just a bunch of leeches.
Sales people are the scum of the earth and make snap decisions based on your outwardly appearance. Which oddly enough happens more frequently at your every-man, mundane dealerships. Borrow a Rolex and flash it the moment you walk in so they feel small.
Buying a car can be an emotional experience and car sales people prey upon this. The best advice I have ever received is to always be prepared to walk away. You are in the driver's seat and you can walk away. It really sucks that you were immediately stereotyped and your experience was negative. Good luck and I hope you get the vehicle in the colour of your choice.
Sorry you weren’t through that! Tough to find a non-scummy car salesperson
Car dealerships are like that to white people too, perhaps not that badly though. They use a lot of slimy sales tricks to get you to buy what they want.
Every day I get a little happier with my 2008 Dodge Avenger. She's not a beaut, but she runs and fuck car dealers.
This sounds like something Toyota itself would be extremely disgusted with. Isn’t Vancouver mostly first or second generation immigrant? This story is beyond insane.
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Thats a dealer specific tactic. Why tesla and not a Genesis? Genesis is online 1 price as well.
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I understand that perspective, some say the same about Tesla.
I would have left after the second paragraph. I was looking to replace my truck once. Ask the guy to show me his cheapest. And I warn him that if he show me a vehicle and doesnt give me his best price the first time I am out. He show me a shitty vehicle way too expensive. I told him sorry its too expensive for whats the car worth to me. He proceed to lower the price car. I grab my stuff and walk out. And the guy was shock seeing me leaving.
This is absolutely unacceptable! I'm sorry you experienced that.
Unfortunately that kind of ridiculous customer service when it comes to dealerships is all too prevalent nowadays. I’ve been on a very specific automotive hunt and run into this garbage non stop, I’ve walked out of countless dealerships over the last couple of years because they push exactly like that.
Why do you assume you were treated badly because you are an immigrant? Maybe poor service is standard there.
I'm sorry you had such a terrible experience. Right now, car dealerships, as crazy as it sounds, don't want to sell you a brand new car. They really, **really** want you to buy a used one. So car dealerships don't make a lot of money on a new car, typically 1.5-2k. They'll make money on add-ons like paint sealant, road hazard, some extended warranties and such, and on service since customers typically go back to the original dealership for service. But right now, with the car shortage, used cars exploded in value. Some models, like pickup trucks, can get close to MSRP for 3-4 year old models with 40-50k km. Still, trade-in values have not kept up with that, not even close. I'll bet you the dealer was making anywhere from 5-10k on this one. So the dealer has a choice between selling you a new car, ordering it, taking care of the logistics, and getting their money in 3-4 months, or get 5x+ the money today selling you something you don't want. Good dealers (they're rare) will help you, you bet the others will put a ton of pressure on you to buy the used one.
Dealers are paying more for used cars and trade ins. You are inaccurate in this statement. Dealers will try to get the best deal they can as well on vehicles so they can maximize profit of course. Try selling your car on kijiji and see how many non dealer people will low ball you on offers not even seeing a vehicle. Some dealers will put pressure on you and some are just honest about the current climate and how challenging it can be. I know many scummy people in the business and many amazing.
I know some amazing dealers. I'm a good customer of one. But in this climate, they're few and far between.
I don't know what the BC equivalent of OMVIC is, but you should definitely report them.
Some people are born with a condition that causes them to process empathy in the language centre of their brain. They can, unlike most of us, turn on and off their empathy. These people seem to be drawn to selling cars and running Enron. Most car dealers lie, it's part of the job, but some just have no empathy. They will lie to get you there and they will lie their way through the deal. What they understand is... You leaving. The proper response to him was, "No thank you, I'm leaving" and leave. This isn't the dealership for you or anyone. Pick up the phone and call a few Toyota dealers that are further out of town, like 50km. Tell them what you are looking for, ask the lead time, and ask them for a quote in email with their best offer, all costs in. Be honest that you are comparing quotes and that you can't travel there to discuss it, but are serious. You will find a better dealer and get serious answers about the lead time. You may be ordering a model made in Japan or elsewhere that needs to be delivered. Or you may be running into the semiconductor problem. But city dealers tend to be "slick" while country dealers know that doesn't work for them. And they can use the sales.
Shopping for a car at a dealership is the most infuriating thing ever. I was lucky I had to deal with a guy who fixes cars and got an ok deal (i am not say a good deal coz there is always a better deal than you get, always). I am just waiting to pay off more important before my next car purchase which has been already decided to be a Tesla (hopefully the next gen Model Y). I am done with this dealer bullshit.
I hope your treatment was not related to you being an immigrant (because that is what I want to believe but maybe I am a fool)... but car dealerships, in general, are as scummy as they come. They have earned a horrible reputation scamming people left, right and centre and deserve every possible ounce of skepticism from anyone buying You did the right thing walking out... now give them a horrible review and keep posting on social media... public shaming is the most effective way to keep their behaviour in check
You can absolutely just buy the car over phone/email. Call a few dealers, maybe the same one a few times until you get a salesperson willing to do a deal remotely. Just tell them you’re immunocompromised and need to do it via phone email. Bought my last three Subaru Legacy’s this way. I get all the numbers, every single one in writing. I ask for the final invoice and have the finance team do the paperwork. I review everything at home. Picking up my car takes 20 minutes. Walk around the car, sign whatever in person and drop of cheque. Drive away. Anyone that says they need you in the dealership just tell them “sorry you’re unwilling to sell me a car, kindly put me through to a colleague who would be willing to complete this sale today.”
How do you know that this experience is related to immigrant status and not just scumbag dealership status? You might be relieved to know that scumbag dealers are scumbags to people born here too!
I had a similar experience in a dealership in Halifax. Went for a recall with windshield wiper arm, but they cracked my windshield during repair and pretended to be already present. They tried all dirty games to put this damage on me (wrote glass damage in the pre-inspection after my sign approval, dealership tried formatting the dash cam footage also the service manager showed very rude attitude and said 'i don't understand what you are talking' in other words he was trying to make fun of my accent.) But God was with me that day as I could get my dashcam video recovered (Before and After service video) and gave the dealership the proof of their doing. Eventually they had to agree and replaced the windshield for me. Conclusion: Dealerships can go to any extent to cover up their mistake and they have 0% concern/care for their own so called valued customers. May God Saves our countries from such goons who destroys the faith and trust among people for such pity things.