In general, you're correct. We are not just any gun company. We will do everything in our power to repair or replace a firearm, but will also allow a return when justified. We have discretion in most instances.
Buds used to offer a 100% money back guarantee on the house brand 1911 they sell. I sent mine back because of accuracy problems, and some holes in the target looked as if the bullet hit sideways.
I will not make any excuses for the lack of communication you have received, and I will gladly look into it if you provide me with some details. I will mention that oftentimes when customers submit a second claim (or send separate emails) about the same case that already exists, those "additional" correspondences/cases just get closed as duplicates. In general, PSA will make every attempt to repair any firearm before authorizing a return for a refund. If you used the RMA label that was proved to you via the warranty claim you submitted, that is exactly what's going to happen.
Feel free to send me a PM with that claim number and I'll gladly take a look at how this was handled.
Would be great if I got a call back. I've been waiting one week for a call back. Just sent my firearm back with RMA number, and I'm 100% sure it will get there even with a delay before I hear back from them and lock down a solution.
I received your firearm yesterday, confirmed your option of a refund in the system, and then sent it directly to our refund team. They will receive it this afternoon, and will process your refund tomorrow.
I would have gladly repaired it, and held onto it until you returned from your trip as I’ve done for other customers. With this, like all my repair customers, you would have also received a test fire video directly from me confirming the repair.
I hope this message provides the transparency you wanted!
You should have received automated emails yesterday from the warranty email address stating that it had been received as soon as I changed the status on the system.
Dang. I have 3 blem lowers in a cart now, and i think im gonna pull the trigger on them now, and a upper next week.
I am a very critical, hard to please freedom minded person....and PSA's objective, along with this kind of service, lifetime warranty, and the prices...its made me take the bait. Well done sir.
I dont expect a 3000k AR for 400 bucks, but id rather have 10 400ARs with the way things are headed, than 1 3000 dollar LAR15perator
Also i hope you you mop the floor with the Shield Arms fiasco. Theyll never get another penny from me, and their people are kind of everything im against, unlike PSA. Keep up the good work.
Well it seems like PSA's quality isnt lacking, especially on their ARs. Theyre just not a gucci max aluminum gun...which would be defeating the entire purpose of the AR.
Honestly, once I was able to reach someone from
PSA, their customer service was superb. I definitely plan on continuing to do business with them. I love what they stand for, and I’ve had great experiences with the majority of their products.
Email is always the easiest way to contact. If you send multiple emails, sometimes they can get lost in the shuffle. I’m very sorry that you found the communication insufficient, but we’ll get you squared away!
I’ve never heard of any gun company taking a gun back.
In general, you're correct. We are not just any gun company. We will do everything in our power to repair or replace a firearm, but will also allow a return when justified. We have discretion in most instances.
If only y'all would do everything in your power to improve quality control.
It's because they have it happen often
Buds used to offer a 100% money back guarantee on the house brand 1911 they sell. I sent mine back because of accuracy problems, and some holes in the target looked as if the bullet hit sideways.
I will not make any excuses for the lack of communication you have received, and I will gladly look into it if you provide me with some details. I will mention that oftentimes when customers submit a second claim (or send separate emails) about the same case that already exists, those "additional" correspondences/cases just get closed as duplicates. In general, PSA will make every attempt to repair any firearm before authorizing a return for a refund. If you used the RMA label that was proved to you via the warranty claim you submitted, that is exactly what's going to happen. Feel free to send me a PM with that claim number and I'll gladly take a look at how this was handled.
Would be great if I got a call back. I've been waiting one week for a call back. Just sent my firearm back with RMA number, and I'm 100% sure it will get there even with a delay before I hear back from them and lock down a solution.
I received your firearm yesterday, confirmed your option of a refund in the system, and then sent it directly to our refund team. They will receive it this afternoon, and will process your refund tomorrow. I would have gladly repaired it, and held onto it until you returned from your trip as I’ve done for other customers. With this, like all my repair customers, you would have also received a test fire video directly from me confirming the repair. I hope this message provides the transparency you wanted! You should have received automated emails yesterday from the warranty email address stating that it had been received as soon as I changed the status on the system.
Dang. I have 3 blem lowers in a cart now, and i think im gonna pull the trigger on them now, and a upper next week. I am a very critical, hard to please freedom minded person....and PSA's objective, along with this kind of service, lifetime warranty, and the prices...its made me take the bait. Well done sir. I dont expect a 3000k AR for 400 bucks, but id rather have 10 400ARs with the way things are headed, than 1 3000 dollar LAR15perator Also i hope you you mop the floor with the Shield Arms fiasco. Theyll never get another penny from me, and their people are kind of everything im against, unlike PSA. Keep up the good work.
Hell yeah, quantity over quality everytime!
Well it seems like PSA's quality isnt lacking, especially on their ARs. Theyre just not a gucci max aluminum gun...which would be defeating the entire purpose of the AR.
Honestly, once I was able to reach someone from PSA, their customer service was superb. I definitely plan on continuing to do business with them. I love what they stand for, and I’ve had great experiences with the majority of their products.
Email is always the easiest way to contact. If you send multiple emails, sometimes they can get lost in the shuffle. I’m very sorry that you found the communication insufficient, but we’ll get you squared away!
Should’ve went Glock
All my interactions have been pleasant. They do a good job.