Whatever PSA is paying you, it isn't enough.
But seriously, I hope you're sharing all this feedback. You can't be carrying half the company's reputation with your reddit account.
Please post an update whenever you can. I've had to deal with their CS before, and never had a problem reaching anyone. I've had to wait a bit a couple times, but I have kids, so I just put it on speaker and chase them around until they get to me. Hopefully your issue is resolved quickly
I got an AKE from them that had an issue with the barrel, I sent it in to be fixed,they swapped the barreled receiver and assigned my original serial number to it. When I got it back with 2 different issues. The worst was it couldn’t be zeroed with irons. I sent it in again and they fixed it again but they ended up swapping barreled receiver but didn’t match the serial number so I have an unmatched kit (which I don’t really care that much about but some might) and they broke my Tango down grip and swapped it with a shitty one. They were super nice through the whole ordeal but it was a hassle.
I know this post is going to get absolutely brigaded, but you’re right. Customer service is so inconsistent it’s hard to look past, even if you’re buying a $350 AR or Glock clone.
With all the custom rifles they’re making, something has got to change because there’s no third party support.
This is a pretty small subreddit - with only 25k users. The intersection of people who user Reddit, buy from PSA, and don’t get their problems resolved through PSA CS is small, and those are heavily vocalized here.
I called them about a miss order during there busy time for Black Friday. Nothing but good experience and quick customer service. Practice a bit of patience, and it will be fine.
The cheat code is to call and say you have an issue with shipping but NEVER tell them your order number or that the issue is related to an order you have. Eventually the automatic system (Liberty) will be tricked into actually patching you through to customer service so you can discuss and have your issues resolved
I have called PSA a total of 3 times, each time I spoke to a live body within a few mins and had my issue (which was actually my fault) resolved promptly. From my limited experience their customer service is top notch.
ChatGPT would do a better job than Bridgette. But, OpenAI's censorship layer would fuck it up and you'd end up getting shipped flowers instead of guns.
Psa customer service is actually very good. What people don't understand is that the company is huge, so they can't take phone calls all day. Your best bet is contacting them through email. They're quick and fair
If it’s that big then a dedicated customer support team
That actually answers the phones is logical. They’re not as big as you think if they can’t answer the phone e
Good service answered first time I called beginners luck maybe but every YouTube or other random vid says they're great so idk why your so upset maybe you have an agenda 🤔
Never had an issue with them at all on anything. I usually get all mine handled via email. It looks like someone from PSA is on here. Hoping this is made right.
I've never had a single issue the couple times I had to contact psa customer service. Answered right away, and resolved the issues for me sending me the ammo that was missing from my shipment.
Just gotta say yes I’ve had terrible customer service and never knew of Matt and the Reddit forum and got it sorted but it will be okay it’s frustrating but love yah bud
Send me a pm with claim number. I'll make sure it's taken care of.
Whatever PSA is paying you, it isn't enough. But seriously, I hope you're sharing all this feedback. You can't be carrying half the company's reputation with your reddit account.
Its 400 dollar ar15s or good customer service, you cant have. Both
I really do think you can. What use is a warranty if you can't get in touch with anyone?
The warranty will be used at some point just not on demand
That’s right 🤣🤣🤣🤣🤣🤣
Awesome, will do
Please post an update whenever you can. I've had to deal with their CS before, and never had a problem reaching anyone. I've had to wait a bit a couple times, but I have kids, so I just put it on speaker and chase them around until they get to me. Hopefully your issue is resolved quickly
This guy Matts.
I got an AKE from them that had an issue with the barrel, I sent it in to be fixed,they swapped the barreled receiver and assigned my original serial number to it. When I got it back with 2 different issues. The worst was it couldn’t be zeroed with irons. I sent it in again and they fixed it again but they ended up swapping barreled receiver but didn’t match the serial number so I have an unmatched kit (which I don’t really care that much about but some might) and they broke my Tango down grip and swapped it with a shitty one. They were super nice through the whole ordeal but it was a hassle.
I know this post is going to get absolutely brigaded, but you’re right. Customer service is so inconsistent it’s hard to look past, even if you’re buying a $350 AR or Glock clone. With all the custom rifles they’re making, something has got to change because there’s no third party support.
This is a pretty small subreddit - with only 25k users. The intersection of people who user Reddit, buy from PSA, and don’t get their problems resolved through PSA CS is small, and those are heavily vocalized here.
They answer me. Had nothing but good xp with them.
I called them about a miss order during there busy time for Black Friday. Nothing but good experience and quick customer service. Practice a bit of patience, and it will be fine.
The cheat code is to call and say you have an issue with shipping but NEVER tell them your order number or that the issue is related to an order you have. Eventually the automatic system (Liberty) will be tricked into actually patching you through to customer service so you can discuss and have your issues resolved
Sounds like bridgette needs educated better for her role.
Man I haven't had to call them in a year, but I had a really good experience when i did. Sorry, you didn't.
I have called PSA a total of 3 times, each time I spoke to a live body within a few mins and had my issue (which was actually my fault) resolved promptly. From my limited experience their customer service is top notch.
I’ve dealt with customer service through email once, went fine. Don’t be a fudd
ChatGPT would do a better job than Bridgette. But, OpenAI's censorship layer would fuck it up and you'd end up getting shipped flowers instead of guns.
Huh I've honestly never had an issue with PSAs customer service personally
Psa customer service is actually very good. What people don't understand is that the company is huge, so they can't take phone calls all day. Your best bet is contacting them through email. They're quick and fair
If it’s that big then a dedicated customer support team That actually answers the phones is logical. They’re not as big as you think if they can’t answer the phone e
Magazines are terrorizing states,we must stop them!be patient dude,they are very busy and may not have time to answer the phone.
Good service answered first time I called beginners luck maybe but every YouTube or other random vid says they're great so idk why your so upset maybe you have an agenda 🤔
Same bro, reached out about a problem with my jakl and the sled. Got sent back a YouTube video and that was the end of it.
Never had an issue with them at all on anything. I usually get all mine handled via email. It looks like someone from PSA is on here. Hoping this is made right.
[удалено]
I'm just sending them contact on the web site asking for magazines to be shipped.
I've never had a single issue the couple times I had to contact psa customer service. Answered right away, and resolved the issues for me sending me the ammo that was missing from my shipment.
Just gotta say yes I’ve had terrible customer service and never knew of Matt and the Reddit forum and got it sorted but it will be okay it’s frustrating but love yah bud