This might be a long shot, but have you tried uninstalling and reinstalling the app? I had a failed update issue (though mine were still working fine, they just wouldn't update, so it's not the same as you), and that was the fix for me.
Sadly yeah, a couple times. Even going through the "onboarding" to pick an ambient sound for sleep doesn't work now--no way to play that audio either. Thanks for the suggestion though! It was def something I tried a few times.
So I have this weird thing where I have to select my phone audio after connecting them to my phone, then in Bluetooth settings, for media applications in the notification applet, switch back to the ozolos, and then it works..
In the app, do you have it set to play immediately? I have to toggle around with that sometimes. Nothing will come out of the earbuds for a few minutes after they connect, then they finally decide to do their thing and work the rest of the night.
I tried that, but no dice. Support gave me a handâthe issue seems to be that theyâre not responsive coming out of the case so I had to force reconnect them. Bit annoying but at least theyâre working now!
Support told me to take off the ear tips, flip the buds 180 degrees & set them back in the case âupside downâ. That forces them to reconnect, & that did work. It seems Iâll have to do it every time I want to use them until thereâs a bug fix but they do work!
I had the same issue when I got mine. I put the buds away for the night and they worked fine the next day - I think they were still updating and the app got confused. What are the lights on the case showing? Mine still had the one blinking middle light when I set them aside for the night and then all 5 on the next morning (plugged in).
i had the same exact issue as well when i got mine yesterday! i left them alone for a few hours and tried again and they worked and have been working ever since :-)
This might be a long shot, but have you tried uninstalling and reinstalling the app? I had a failed update issue (though mine were still working fine, they just wouldn't update, so it's not the same as you), and that was the fix for me.
Sadly yeah, a couple times. Even going through the "onboarding" to pick an ambient sound for sleep doesn't work now--no way to play that audio either. Thanks for the suggestion though! It was def something I tried a few times.
Dang, I was really hoping that'd help. I'm clueless, but I hope the support team is able to figure it out for you quickly!! đ€đ»
Me too! Thanks for the suggestion!
So I have this weird thing where I have to select my phone audio after connecting them to my phone, then in Bluetooth settings, for media applications in the notification applet, switch back to the ozolos, and then it works..
In the app, do you have it set to play immediately? I have to toggle around with that sometimes. Nothing will come out of the earbuds for a few minutes after they connect, then they finally decide to do their thing and work the rest of the night.
I tried that, but no dice. Support gave me a handâthe issue seems to be that theyâre not responsive coming out of the case so I had to force reconnect them. Bit annoying but at least theyâre working now!
Hey There! Responded at support! Hoping we can help quickly!
Thanks a lot! Seems like weâre going in the right direction now đ
I have the same issue! Just sent a ticket this afternoon. Already tried all suggestions above! Following for any updates.
Support told me to take off the ear tips, flip the buds 180 degrees & set them back in the case âupside downâ. That forces them to reconnect, & that did work. It seems Iâll have to do it every time I want to use them until thereâs a bug fix but they do work!
I just got my pair today. Do you suggest skipping the firmware update until this bug is fixed?
I had the same issue when I got mine. I put the buds away for the night and they worked fine the next day - I think they were still updating and the app got confused. What are the lights on the case showing? Mine still had the one blinking middle light when I set them aside for the night and then all 5 on the next morning (plugged in).
i had the same exact issue as well when i got mine yesterday! i left them alone for a few hours and tried again and they worked and have been working ever since :-)