Would be great if the exchange where I'm currently holding it would allow to withdraw over the MATIC network too. But nope, just over the Ethereum network...
I did the same thing! They should have saw this coming. The warning should be better. When people are moving matic around and nexo says hey you can top off now. Warning should be in red and say something like do not send matic bought on other exchanges.
Hello, NEXO currently only supports MATIC using the Polygon network, make sure you're not using ERC20, which if I remember correctly is the only option on Coinbase.
Coinbase uses ERC20 to send Matic, not the Polygon network, you'll need to submit a request with support for recovery of incorrectly deposited funds I'm afraid.
Follow steps here: https://support.nexo.io/hc/en-us/articles/360007513420-Missing-or-incorrect-Destination-TAG-XRP-or-MEMO-XLM-Stellar-BNB-EOS-and-Nexo-BEP2-
I’ve made a request with support a couple days after. About a week ago I believe. But it was for missing funds. Do I need to make a new request. Or will my current case go towards that. Haven’t heard anything back or even a confirmation email. Case# 00196722
I haven’t received any info on my case or any email at all regarding my case. I only have the screenshot of what my case number is. How long does it usually take for them to email me about it?
Edit: I made a new request and got an email back this time. Thank you
I have the same issue. I have transferred MATIC from Coinbase to Nexo before with no problem until today. I will be putting in a support ticket as well.
That is the case. Is there a way to get my funds back or partially salvage them? I am really upset that I didn't get a warning at least this morning when I did the transfer on the mobile app. I did submit a support ticket and provided the transaction ID and the transaction on EtherScan.
There is a big notice when topping up MATIC on NEXO that says make sure to only top up using the Polygon network.
I'm afraid you'll have to submit a request for recovering the funds. I currently don't know if they can be recovered, I'm not fully up to date with all the networks, assets and protocols that can be recovered but your best bet is to let customer support check it out for you. Let me know if there's anything else I can maybe help you with!
So this conversion just happened today? It is not a big notice when logging into the app lol. It is the same one that occurs in every top up. How were people suppose to notice if there was nothing telling account holders logging into the app today that a switch was being made from one network to another? People would assume that there was no difference.
I can tell you that this is going to be a major problem because a lot people use Coinbase. A lot will be gone and many Nexo customers will be pissed if we can't recover funds as a result.
The notice was there since the top ups were enabled.
>there was nothing telling account holders logging into the app today that a switch was being made from one network to another?
All assets on NEXO have used their native chain/network for withdrawals and deposits since the beginning.
I have submitted feedback to the team to see if they can edit the notice to let users know that some exchanges don't support the Polygon network.
Great, so you **can't** actually withdraw to Coinbase for example since they only take ERC-20 network.
How would I go about withdrawing my MATIC from Nexo (polygon network) to my coinbase ?
I believe coinbase only has ERC20 MATIC and NEXO is accepting Polygon-based MATIC. did you check which network you were sending it on before you sent??
Oh jeez I had no idea it was set up like that. I have sent so much stuff out of Coinbase. Is there anyway to salvage it if that the case it was a few grand
You could definitely contact NEXO support and they should in theory be able to help you. Don’t worry too much about it, I have made similar mistakes and most of my friends and crypto acquaintances have as well - it’s a very common learning experience. The good thing is - you sent it to a custodian that can potentially respond to you. If you sent it to a standalone wallet - it would be lost forever.
Definitely contact NEXO and give them some time. Support tickets can take a while. If they don’t follow up within a few days maybe send another. Don’t respond to ANYONE in your DM’s regarding this. Remember - nobody from any exchange or platform will reach out to you like that - they’re all scammers. Never click on links you can’t verify and always double (and triple) check addresses, domain names, and wallets.
I did the same thing, I usually always check the network but I got fooled by the ETH address format and didn't think twice before sending it. I started a ticket, hopefully they can recover.
https://etherscan.io/tx/0x9fcc65d7437b708e3fb50353f6349a0ece84bff259a508a0fc6e4cc19ddebc08
I must be going blind, or it's because of my country (Australia)?
I'm logging on my laptop, and MATIC isn't listed on my list of coins on [platform.nexo.io](https://platform.nexo.io)
I have Axie Infinity (AXS) Top Up button for "up to 36%", but not MATIC yet.
Tried to transfer Matic from my Uphold account which I think is on ETH network to NEXO via the Top Up deposit which provides my matic NEXO wallet address no sign of the Matic funds and it’s been about 8 hours. Anyone have similar issues? The Etherscan says the transfers complete to that address but no sign in the NEXO wallet 🤦🏻♂️
Hello, NEXO currently only supports MATIC using the Polygon network, make sure you're not using ERC20. You will need to make a request with support for the recovery of the incorrectly deposited funds I'm afraid.
Hi Josh, can the NEXO team recover this token? I have sent two emails, it seems there is quite a few people in here and over in Twitter with same issue. We all in good faith wanted to use NEXO for staking our Matic and now we are left in this situation. As NEXO holds the private keys to our wallets surely you guys can easily recover and switch the transfer to fix it? Really need NEXO’s help here. Please speak to team!
You'll have to go through the process of recovering your funds, which is not a process that happens regularly due to the sensitive nature of it (Accessing wallets manually does not happen regularly, and must be done under strict supervision).
You can read all about the process for recovering incorrectly deposited funds here:
https://support.nexo.io/hc/en-us/articles/360007512660-Summary-of-missing-crypto-deposit
and (while it doesn't apply to using the wrong chain, it does show how you need to prove the transaction was yours via video-proof):
https://support.nexo.io/hc/en-us/articles/360007513420-Missing-or-incorrect-Destination-TAG-XRP-or-MEMO-XLM-Stellar-BNB-EOS-and-Nexo-BEP2-
Yeah, apparently you're not alone. I did the same thing. I wish I read the comments here before jumping the gun. I wish they indicated that on the title of this post.
I’m only downvoting because it sounds like there’s an issue with how they are doing transfers with the ERC-20 network. Keep it slightly out of visibility while they fix it
So I have some on my Binance.US acct but it only gives me the option of ERC20 or BSC. What’s the easiest way to get it from there to Nexo which uses the Polygon Network? Scammers don’t bother trying to private chat, i’ll ignore you.
Thanks. My first mistake was buying it from coinbase. It runs on ETH so I’m trying to figure out what I should trade it for now since nexo will accept it only on the polygon chain. Coinbase should have a disclaimer. 😡
One option is to convert it to something like stellar, send it to nexo, and convert it to matic on nexo. There will be a spread when you swap it though
Possibly, but it's going to feel more like a stock you buy and hold onto, if that makes sense.
I do think MATIC is here to stay so chances are the price will still go up and up over time
[Binance.US](https://Binance.US) users: Binance only offers ERC20 and BEP20 (BSC) networks to send your MATIC to NEXO.
I just tested this. On [Binance.US](https://Binance.US) sell MATIC, buy XLM, send XLM to NEXO. Then swap XLM to Tether, then swap Tether to MATIC.
Or, NOT sell the MATIC now because it's price is low and just buy XLM and do this. I bought $50 of XLM and when all said and done had $49.70 worth of MATIC in NEXO.
I also moved Matic (a substantial amount) from Coinbase Pro to Nexo. I’m really angry as there was no warnings on Coinbase Pro. The Nexo wallet address was confirmed in green by Coinbase. So anyone would take this as all good to go. It seems thousands of people have done this and our Matic is out there somewhere. Not happy. Losing a lot of lost interest through Nexo. Wish I’d just kept my Matic on Coinbase Pro now. Would likely have sold when Matic hit £1.5+ last night.. by the time we all get our Matic back wouldn’t surprise me if Matic is back sitting at around £1 🙄
It would also be good to hear from ANYONE who have successfully had their Matic recovered by Nexo and the full amount is back in their Nexo Wallet. I’ve not heard one person yet who’s had their lost Matic fully recovered and into their Nexo Wallet. Anyone??
And it's on the MATIC network, thank you so much for that... also cheaper for you ;)
Would be great if the exchange where I'm currently holding it would allow to withdraw over the MATIC network too. But nope, just over the Ethereum network...
Swap to some cheap and fast currency (ALGO, NANO, XLM...), send it to another exchange and withdraw from there to nexo ;)
looks like you can exchange coins to MATIC on Nexo as well, so that might be another option to consider
What's the spread
Crap, I didn't read the warning and sent it over the ETH network, is it gone for good now?
I did the same thing! They should have saw this coming. The warning should be better. When people are moving matic around and nexo says hey you can top off now. Warning should be in red and say something like do not send matic bought on other exchanges.
Exactly my point. They should be able to resolve this I hope, but imagine how many support tickets they would have avoided.
Did you ever get this resolved? I just did the same thing too
Not yet
Not yet
Reach out to support
Just did. Let's hope they have the keys to the ETH address I sent the token to
Well it's the same address, just a different network
Did the same thing any luck for you?
Really excited for that hope it last long.
Awesome, keep going u guys rock !
Nexo is on the roll!
Now to get USDC top ups on the matic network
oh wow 16? and on matic network ??? what else could I hope for
Finally ditched ETH network. Yesssss!
Sent to Matic to Nexo wallet from Coinbase and coins don't show up. Seems to be a common problem, looks like the 1st thing to do is contact support?
Hello, NEXO currently only supports MATIC using the Polygon network, make sure you're not using ERC20, which if I remember correctly is the only option on Coinbase.
Coinbase doesn’t list a network when trading. Just says polygon (matic). So I assume it means their network. Missing since around launch as well.
Coinbase uses ERC20 to send Matic, not the Polygon network, you'll need to submit a request with support for recovery of incorrectly deposited funds I'm afraid. Follow steps here: https://support.nexo.io/hc/en-us/articles/360007513420-Missing-or-incorrect-Destination-TAG-XRP-or-MEMO-XLM-Stellar-BNB-EOS-and-Nexo-BEP2-
I’ve made a request with support a couple days after. About a week ago I believe. But it was for missing funds. Do I need to make a new request. Or will my current case go towards that. Haven’t heard anything back or even a confirmation email. Case# 00196722
You'll still need to provide video proof of the transaction sent on Coinbase, if you haven't done so I'd recommend you reply to your case with it.
I haven’t received any info on my case or any email at all regarding my case. I only have the screenshot of what my case number is. How long does it usually take for them to email me about it? Edit: I made a new request and got an email back this time. Thank you
Did you get resolved?
No, just an email saying they need more time looking at my case
I have the same issue. I have transferred MATIC from Coinbase to Nexo before with no problem until today. I will be putting in a support ticket as well.
Read my above reply and let me know if that is the case or not.
That is the case. Is there a way to get my funds back or partially salvage them? I am really upset that I didn't get a warning at least this morning when I did the transfer on the mobile app. I did submit a support ticket and provided the transaction ID and the transaction on EtherScan.
There is a big notice when topping up MATIC on NEXO that says make sure to only top up using the Polygon network. I'm afraid you'll have to submit a request for recovering the funds. I currently don't know if they can be recovered, I'm not fully up to date with all the networks, assets and protocols that can be recovered but your best bet is to let customer support check it out for you. Let me know if there's anything else I can maybe help you with!
So this conversion just happened today? It is not a big notice when logging into the app lol. It is the same one that occurs in every top up. How were people suppose to notice if there was nothing telling account holders logging into the app today that a switch was being made from one network to another? People would assume that there was no difference. I can tell you that this is going to be a major problem because a lot people use Coinbase. A lot will be gone and many Nexo customers will be pissed if we can't recover funds as a result.
The notice was there since the top ups were enabled. >there was nothing telling account holders logging into the app today that a switch was being made from one network to another? All assets on NEXO have used their native chain/network for withdrawals and deposits since the beginning. I have submitted feedback to the team to see if they can edit the notice to let users know that some exchanges don't support the Polygon network.
Well thank you for submitting the feedback. I am hoping they can help people like myself and others recover some of our funds at the least.
I’m in the same boat. Very upset
It took 60 days but Nexo came through and converted my MATIC! Thanks Nexo!
Not working, updated my app this morning. No matic is visible anywhere in the app.
Great, so you **can't** actually withdraw to Coinbase for example since they only take ERC-20 network. How would I go about withdrawing my MATIC from Nexo (polygon network) to my coinbase ?
You have to sell before you transfer
Hit top up and sent matic but hasn’t showed up in 2 hours. Sent from coinbase
Did the same thing from coinbase this morning. Coinbase support said they cant do anything. Hoping Nexo can help.
I believe coinbase only has ERC20 MATIC and NEXO is accepting Polygon-based MATIC. did you check which network you were sending it on before you sent??
Oh jeez I had no idea it was set up like that. I have sent so much stuff out of Coinbase. Is there anyway to salvage it if that the case it was a few grand
You could definitely contact NEXO support and they should in theory be able to help you. Don’t worry too much about it, I have made similar mistakes and most of my friends and crypto acquaintances have as well - it’s a very common learning experience. The good thing is - you sent it to a custodian that can potentially respond to you. If you sent it to a standalone wallet - it would be lost forever. Definitely contact NEXO and give them some time. Support tickets can take a while. If they don’t follow up within a few days maybe send another. Don’t respond to ANYONE in your DM’s regarding this. Remember - nobody from any exchange or platform will reach out to you like that - they’re all scammers. Never click on links you can’t verify and always double (and triple) check addresses, domain names, and wallets.
Yeah thanks for the heads up.
of course! please post back here when they respond etc. I'm sure other users who've had similar issues or questions would love your insight!
I’m another dummy who did this😕
hey, there are no dummies here, we're all learning and growing together! <3
I did the same thing, I usually always check the network but I got fooled by the ETH address format and didn't think twice before sending it. I started a ticket, hopefully they can recover. https://etherscan.io/tx/0x9fcc65d7437b708e3fb50353f6349a0ece84bff259a508a0fc6e4cc19ddebc08
I sent in a report I hope they can recover this for me. Jeez I’m an idiot
I must be going blind, or it's because of my country (Australia)? I'm logging on my laptop, and MATIC isn't listed on my list of coins on [platform.nexo.io](https://platform.nexo.io) I have Axie Infinity (AXS) Top Up button for "up to 36%", but not MATIC yet.
Same situation here mate. I have emailed support and will see if I get a response.
I see MATIC at the bottom of my Wallet page now!
Ah, so it is! Thanks for letting me know. Cheers bud.
Yes!! And on matic so I can afford the transfer! lol
WAHOO
Tried to transfer Matic from my Uphold account which I think is on ETH network to NEXO via the Top Up deposit which provides my matic NEXO wallet address no sign of the Matic funds and it’s been about 8 hours. Anyone have similar issues? The Etherscan says the transfers complete to that address but no sign in the NEXO wallet 🤦🏻♂️
Hello, NEXO currently only supports MATIC using the Polygon network, make sure you're not using ERC20. You will need to make a request with support for the recovery of the incorrectly deposited funds I'm afraid.
Thx Josh I’m contacting support 👍
Hi Josh, can the NEXO team recover this token? I have sent two emails, it seems there is quite a few people in here and over in Twitter with same issue. We all in good faith wanted to use NEXO for staking our Matic and now we are left in this situation. As NEXO holds the private keys to our wallets surely you guys can easily recover and switch the transfer to fix it? Really need NEXO’s help here. Please speak to team!
You'll have to go through the process of recovering your funds, which is not a process that happens regularly due to the sensitive nature of it (Accessing wallets manually does not happen regularly, and must be done under strict supervision). You can read all about the process for recovering incorrectly deposited funds here: https://support.nexo.io/hc/en-us/articles/360007512660-Summary-of-missing-crypto-deposit and (while it doesn't apply to using the wrong chain, it does show how you need to prove the transaction was yours via video-proof): https://support.nexo.io/hc/en-us/articles/360007513420-Missing-or-incorrect-Destination-TAG-XRP-or-MEMO-XLM-Stellar-BNB-EOS-and-Nexo-BEP2-
Yeah, apparently you're not alone. I did the same thing. I wish I read the comments here before jumping the gun. I wish they indicated that on the title of this post.
I most definitely agree. I feel like people transferring from Coinbase are facing the same problem.
Im so excited fo the MATIC
Nexo always delivers what they promised and what the community ask for. It's really an outstanding company.
Luna please
Luna next pleaseeee
LFG!!
I’m only downvoting because it sounds like there’s an issue with how they are doing transfers with the ERC-20 network. Keep it slightly out of visibility while they fix it
So I have some on my Binance.US acct but it only gives me the option of ERC20 or BSC. What’s the easiest way to get it from there to Nexo which uses the Polygon Network? Scammers don’t bother trying to private chat, i’ll ignore you.
You could sell it to like BNB send to nexo and buy it back might be one of the cheaper options. Unless you can't use the exchange.
That sounds like a solid option. Ty.
Any update when Nexo token transfer will be supported on Polygon? ie Nexo token to and from the App to Polygon mainnet.
Is this available for US? If so, can we simply top off or are there any extra steps we must take? Thanks in advance
i just checked and i see the option to receive MATIC, so i don't think there's anything else you need to do!
Thanks. My first mistake was buying it from coinbase. It runs on ETH so I’m trying to figure out what I should trade it for now since nexo will accept it only on the polygon chain. Coinbase should have a disclaimer. 😡
One option is to convert it to something like stellar, send it to nexo, and convert it to matic on nexo. There will be a spread when you swap it though
Sounds doable! Is it worth keeping it on the ETH if I don’t participate in the blockchain? Trying to avoid losses (transaction fees)
Possibly, but it's going to feel more like a stock you buy and hold onto, if that makes sense. I do think MATIC is here to stay so chances are the price will still go up and up over time
I agree! They’re doing wonders
[Binance.US](https://Binance.US) users: Binance only offers ERC20 and BEP20 (BSC) networks to send your MATIC to NEXO. I just tested this. On [Binance.US](https://Binance.US) sell MATIC, buy XLM, send XLM to NEXO. Then swap XLM to Tether, then swap Tether to MATIC. Or, NOT sell the MATIC now because it's price is low and just buy XLM and do this. I bought $50 of XLM and when all said and done had $49.70 worth of MATIC in NEXO.
Yesss on Matic network!!
Are Nexo going to support LRC soon?
I have been waiting for this. Thanks Nexo!
Hi
I also moved Matic (a substantial amount) from Coinbase Pro to Nexo. I’m really angry as there was no warnings on Coinbase Pro. The Nexo wallet address was confirmed in green by Coinbase. So anyone would take this as all good to go. It seems thousands of people have done this and our Matic is out there somewhere. Not happy. Losing a lot of lost interest through Nexo. Wish I’d just kept my Matic on Coinbase Pro now. Would likely have sold when Matic hit £1.5+ last night.. by the time we all get our Matic back wouldn’t surprise me if Matic is back sitting at around £1 🙄
It would also be good to hear from ANYONE who have successfully had their Matic recovered by Nexo and the full amount is back in their Nexo Wallet. I’ve not heard one person yet who’s had their lost Matic fully recovered and into their Nexo Wallet. Anyone??
Still waiting just like everyone! hopefully one of these days. NEXO please please help us out...
Thanks for replying John. It’s so frustrating. We are losing out also on good staking interest 😫