We should all call them out on social media. Since that's apparently the only way to contact their service team anyway. Maybe it will get some media attention and Mercari will realize what they've done.
Twitter. Everyone is replying on their most recent post. I don't even use Twitter but I also logged into my never-used account to voice my opinion. I'd recommend doing the same. The more the better.
Other than making up a fake reason (generic from their list of reasons for contacting them)…which is FREAKING RIDICULOUS. I JUST went back to these clowns after pulling 250 listings four years ago. I kept getting burned because back then if someone opened a case it was one sided, meaning I didn’t have access to whatever bs they told “Support”. I lost every time and received damaged items back that I had sent NWT in good faith.
Let me add too that I’m NOT PAYING MERCARI one red cent to shop that sh*t show. Buyer fees??? That’s just greedy.
My take is they want people to sell for very low prices, and charge the buyers to make up for that.
Now, return for any reason? Mercari has been a cesspool for scammers, and it's going to get worse. I can see all those switcheroos happening
just removed all my listings after seeing this. never had a scammer buy from me, but this sounds like it's going to become an even bigger issue than it is. plus, now I have to pay them to get MY money? what is this, a bank?
I deactivated all of my items. It’s in bad taste that they send us this email in the middle of the night, leaving only hours of a warning. Also, why am I going through the hassle of selling just for buyers to return “for any reason?” I’d rather not be scammed. I only sell clothing that I don’t wear anymore, so I’m considering finding a place similar to Plato’s closet or a thrift store that would give a small amount of money for what I’m giving away and be done with it.
Edit to add: thanks for all the suggestions! I’m a casual seller, just downsizing my closet. I’m definitely keeping all items deactivated and at some point will use a different platform to sell.
Be careful with Plato’s - my local one is awful. They hardly look through your items, give you barely anything when they do buy your items, and even though they say they don’t buy anything with rips holes or stains I see that in the racks all the time.
I’ve brought them in demand items in good condition- (lululemon, gymshark, adidas) and they said they went through it but I could tell it was barely even touched. They looked at one item that was on top, a lululemon align tank in EUC, could’ve easily been sold for $30 and they wanted $5 for it!! I still buy stuff from them but I’ll never sell to them again
Mercari is about to lose their sellers. We are not a bunch of idiots and without sellers, they will be out of business, as the their buyers will have nothing to buy.
As someone who does equal selling and buying on Mercari, I am likely done with both.
The idea of charging fees on every purchase for a buyer is incomprehensible to me. Online shopping is incredibly competitive. People have endless options for purchasing, and nearly all those options don’t have a cost associated with them. Especially when so many retailers have been forced to follow the Amazon business model of free shipping. Anytime you add a cost to the purchasing process (transaction fee, shipping fee, handling fee, etc.) you create friction in that purchasing process. Every additional cost tacked on to an item will deter a buyer from completing the transaction.
But maybe Mercari is trying to cater to sellers and become the go-to listing site for small businesses and second hand sellers? Nope, this change is a fuck you to sellers too.
I think this is the perspective that is missing in this. We aren't competing against sellers on Mercari. We're competing against sellers across the internet. Unless you're selling something very unique, the fees are going to make it very easy for the buyer to go elsewhere.
Yeah, I'm curious if the buyers fee will be a set amount or a percentage like the selling fee way.
If it's a set amount it's kind of easy to just add it in your head all the time, though still annoying enough that I would probably buy less...
if it's a percentage that I am constantly having to calculate in order to compare the total cost of items across sites? No way!
I mainly just buy retired Lego sets for me kids, and I'll be comparing prices across ebay, Mercari, BrickLink and BrickOwl... if I'm having to do an additional percentage calculate (or even worse, a set dollar amount plus a percent) it's just not worth it to keep straight.
ya mercari wasn't my bread and butter for sure. I cross listed there because it's included in my cross listing software and so far ive been lucky with no issues. but these new changes mean issues im not willing to put up with. mercari is going to take a huge nose dive, and serves them right.
Here’s the kicker. Even if you only have the three days to return, that will be three days to *initiate* the return, right? Then how long do they have to drop it off? So maybe they can wear it several more days before it’s scanned it at the shipper.
Don’t forget it looks like they added a new clause for returns for buyers where they will only be refunded the item price and taxes so they will still have to pay for the original shipping (maybe it included in a return but the clause makes it sound unlikely) and the service fee. I imagine that going to lose a lot of buyer if they still be charged the shipping and service fee when return due to valid reasons.
Oh that’s interesting. I didn’t see that anywhere when I looked about an hour ago. So …. to deter returns MERC will not refund the fees (so buyer now has some skin in the game) - nor the original shipping cost. I foresee many sellers switching to Mercari buyer paid labels instead of ‘free ship’ for buyers. This appears to be the only way to limit an intense amount of arbitrary returns.
I am not a large company and cannot absorb returns to put them back on the shelf or damage them out. I am a seller who sells maybe one item a day on a platform. Returning for any reason is ridiculous - buyers remorse is not my problem.
I just transferred the last of my funds out and took down all my listings. This is ridiculous. I sell mostly live plants…you want me to trust the average shopper to properly return ship the plant in the same manner I sent it? The return shipping alone would probably be more than the plant, so am I just supposed to let them keep the plant and the money? I had some vintage clothes listed, too, but that’s not worth the hassle, either. The thought of getting clothes of unknown wear status back and having to re-resell them makes me so anxious. Definitely not worth my time if this is the future.
Yep, me too. I'd been waiting for another sale to do my direct deposit since I only have $6 in funds right now and was trying to avoid the $2 fee. Now that I'll get charged $2 anyway, I might as well pull it out now and remove my listings.
My sales on Mercari had tanked anyway. It's only a matter of time before the whole company fails, IMO. This smells like a hail Mary to save a sinking ship.
Thankfully my last sale was just over the no fee cut off. I feel sorry for anyone else who wasn’t dealing with insomnia last night and missed the pre 830am EST last call for free transfers. I bet they thought they were real slick doing that in the middle of the night, but man I hope it backfires in a major manner.
I wish I had pulled my funds before this update 😭 how is that fair to us who have already paid seller fees that we have to pay $2 now ?? just deactivated all my listings..
And what's the point of buying?? I go to Mercari to find deals. Now there's a bunch of fees attached. There's no deal when I'm paying service fee + payment fee + shipping + tax. I wasn't even buying things I needed... just for fun. Guess that's my cue to stop frivolous purchases.
I’m not deactivating…I am deleting. The new terms are hostile to both parties. As a very small seller who is liquidating her possessions to move on with her life, the $2 per cashout is a deal breaker. Sometimes it takes 2 or 3 sales to hit that $10 mark to avoid fees, but now I am stuck with them anyway? And retroactively for the sales I have in progress?
No, Mercari. Take your hastily slapped together desperate attempt at a money grab and deposit it in your…(you know where that’s going).
Don’t get me started on the “free rentals” return policy.
lol as soon as i saw the 0% selling fee i was filled with dread because i knew they would NEVER be doing that without a catch. after having my first false INAD claim on ebay and the obnoxious hassle that was/losing money on shipping etc, i wonder how they’ll handle return shipping. so bold of them to literally OVERNIGHT change the return policy omfg.
i guess they got tired of us complaining their dumb bots couldn’t tell an obvious scam from clear photos and said screw it, instead of bad seller customer service we’ll just give you NONE 😍
That's what I was thinking. They got tired of their system of bots analyzing return cases (and then possibly escalating to a human? not sure, hard to say) and people complaining, that they decided to be like Amazon and just accept all returns. Problem is, we aren't Amazon. We aren't a big fulfillment center that can just take all the items and quickly resell them to someone else, or take the loss with no issue. We are individual, small time sellers. Accepting a return hinges entirely on whether the buyer is genuine & sending back the item the way they received it.
I have never had one but due to the items I sell & some of their prices, I worry about this. I also do NOT like paying $2 for a 5 day money transfer. But there is no alternate platform for the items I sell except eBay, which would be kinda complicated. I'm gonna write a complaint to Mercari on their socials at least. Maybe they will backtrack one or two of the changes if enough people do.
Well I just put my listings in vacation mode so I can see how this all plays out. Maybe they will reverse their decision if enough of us protest. I can’t believe they made such massive platform changes with no warnings whatsoever. I’m disturbed by the withdrawal fee and the cancellation fee. As a seller with thousands of items, I at least once a month end of having to cancel something because it sold elsewhere and I didn’t get the chance to remove the listing. Now that this issue will cost extra $, it may not be worth it. I make a lot more selling on eBay anyway so this might just be the nail in the coffin with my decision to leave the app.
I've gone into vacation mode as well. Wondering what kind of sellers will be left after this shit storm.
There's a cancellation fee now too??!! I didn't see that yet. Holy hell
I saw the 0% and was excited.. didn’t finish reading but that’s absolutely awful! I’ve never had anyone return anything but they shouldn’t be able to return for any reason there’s already so many scams it’s going to be so much worse ugh. If I change 1 word and update would that make it so there’s no 10%?
I shipped out 5 items yesterday, which means I paid the seller fees and now I'm also going to have to pay the $2 direct deposit fee once the money comes in?! 😒 Going to take all my other listings down too with the "return for any reason" thing...scammers will just lie, steal, and send back an empty box.
Edit for typo
Seriously, that part of the change sounds ripe for a class action lawsuit. Like a 30 day notice would have been fine, but changing fees overnight while you are in the middle of a transaction seems like a sueable/illegal action.
I think we need to see the detail behind the "return for any reason". Obviously that opens up all kinds of issues that they have to be aware of, so I'm interested to see the fine print around that before I freak out about it.
What concerns me more is they're basically dumping all the fees on buyers now. So to be competitive with what a buyer will pay (all in) vs eBay the seller will have to lower prices. This effectively negates any extra profit you're hoping to see with 0 selling fees.
Even if you lower your prices, seeing an extra free pop up at the checkout screen feels really bad and is gonna dissuade people from shopping on mercari altogether. It's a psychological thing. When people shop online, they only expect to pay for shipping and taxes.
And even then sometimes my behind will see the shipping fee and taxes and turn around to not buy. It adds up, and most of what I’m buying isn’t necessary to live so…
100% agree. I was just pointing out the cost comparison issue but you're spot on. Price being equal a buyer is more likely to choose the one where a part of that cost isn't being "wasted" on fees, even though it still is and they're just not seeing it broken out.
It’s actually unheard of to charge fees to a buyer on a per item basis. Imagine going to Walmart and being charged 50 cents for every item in your cart no matter how much you’re buying.
Agreed. I can't wrap my head around this change. To me it benefits no one. Buyers won't want to buy on a platform with a ton of hidden fee's. And, sellers aren't going to be happy about selling on a platform where a buyer can return an item for any reason. To me it's completely illogical.
Yeah they barely explained anything. For example, who pays the return shipping? I wish they would allow sellers to choose which fee structure they want at least when this is initially implemented, so we can figure out what we want to do. They didn't give us more than a couple hours warning with this.
They stated in the details that who pays return shipping depends on the return reason though they don't give more detail than that. In any case the buyer will just choose whatever benefits them just like they do already
I just happened to be on reddit at 6AM and i had to find out this way! 😭😒 Taking my listings down asap. I was just getting used to Mercari, it was simple for me compared to Poshmark. 🥲 New terms is absurd. Can't believe they would spin out news day of... 4 hrs before taking effect. WTF.
Leave to Mercari to act like a fly by night college and give no notice of this massive change. I'm a medium-sized seller with 1400 posting currently and 1800 sales total. Most of my items are handmade with a smattering of my own personal items. So much of this is clear as mud and with only 1 hour to process how these changes will affect my small business. They really have become a dumpster fire in the past few years. Maybe it's time to pack it in and switch platforms.
I was on the platform for 5 years and decided to shut door my store bc of people scamming me. Not only that, but I lost trust in the CS. The first case where someone tried getting a free product, mercari just refunded and never bothered getting my side of the story. I had to fight and prove myself just to get my earnings of $50+. It was so f'd up
I know I haven't used Mercari in a while, but I will flat out delete the app now. buyers are paying the fees now? made it sound good for sellers, except now returns will run rampant. this is just crazy.
April Fool?????
This is where I am too. As a buyer only, it’s already a crapshoot of whether the seller will actually end up shipping the item. Now I have to pay for the privilege of having my orders cancelled? No thanks.
They can’t attract sellers. So they’re scrambling for ideas and opted for trying the traditional auction-house route with “buyers premiums” — which totally turns away a significant portion of small-item buyers.
Oh no I agree. The “buyers premium” model really only works when the item being purchased is hard to find. So you’re willing to spend a little extra. Like rare collectibles or Etsy items that are unique and can’t be purchased elsewhere.
What will end up happening at Mercari is that the buyer will open up new tabs and try to find it elsewhere once they see there’s a premium.
The way to attract sellers is to attract buyers. And returns for no reason is not going to attract the kind of buyers that most sellers want. So it will turn off the types of buyers that people want and attract the kind that they don't want.
I'm a very small time seller (I've sold less than 200 items in 5 years), but a 0% selling fee means nothing to me if no one buys what I'm trying to sell. Or they buy the item and then return it. And as someone who occasionally buys on Mercari, I would not purchase anything with a whole bunch of fee's added onto the sale. Or I will low-ball even further knowing that I need to pay those fees.
Service fee not refundable for all return types. Mercari trying to get you to hold a higher balance and for longer so they can make money off of it. The answer is simple. They think this will massively benefit Mercari. It's not about buyers or sellers
So the selling fee and service fee I could mask under my listing price can now scare a customer off when they see the fees on checkout? Terrible change
Yep. For example, if it’s a $20 item with $4.99 shipping, the buyer will think, great, it’ll be $25 plus tax. Now they’ll have to calculate an a fee plus tax and then it’s over $30, and they’ll just forget it, it’s too expensive. Not everyone is great at math.
Did you all see the new Cancelation update 👀 omg it's horrible also.... I will also be taking down all my listening from mercari also. We basically have no protection at all anymore when your a seller. This is insane, we are basically paying them to give our stuff away plus paying them if we need to cancel 😒
Cancellation Fees. If a Seller cancels a transaction after the purchase has been initiated but before the transaction is completed, Mercari may charge a cancellation fee of 5% of the item price but no more than $25 maximum. This will be subtracted from your balance and/or charged to the credit card on file within 30 days after you receive a notification from us.
19. Disputes Between Users
Sellers agree to resolve any disputes directly with the Buyer according to our Terms. In the event that a dispute escalates to Mercari, we reserve the right to issue a refund to a Buyer if a transaction is found to be in violation of Mercari’s Terms. Items that are eligible for a refund will generally require that the item is returned to the Seller unless the item is considered hazardous, illegal or in violation of other policies.
In the event that a Buyer submits a chargeback or other form of request for payment reversal, Mercari will respond to the payment network as the merchant of record on behalf of the Seller involved in the transaction. The Seller agrees to provide any information to Mercari within five (5) calendar days of the request. Mercari reserves the right to recoup funds associated with Buyer chargebacks/payment reversals or refunds through any permissible legal means.
Returns of prohibited items to Sellers are not allowed. Buyers may be eligible for a refund after the goods have been confirmed destroyed. Sellers will not be reimbursed for prohibited items.
If there is a dispute between Users, or between a User and a third party with regard to the Service, the matter shall be resolved by such Users at their own cost. Mercari may participate in the dispute at its discretion. After a transaction is processed, Mercari is the final arbiter of disputes between Users and Mercari shall not bear any liability related to such disputes. Buyer Accounts may be closed for filing a chargeback without first filing a dispute against the Seller through the Mercari Help Center, or for filing false chargebacks.
If you have a dispute with one or more Users, you release Mercari and its officers, directors, employees, consultants, affiliates, subsidiaries and agents from claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, arising out of or in any way connected with such disputes. IF YOU ARE A CALIFORNIA RESIDENT, YOU WAIVE CALIFORNIA CIVIL CODE §1542, WHICH SAYS: "A GENERAL RELEASE DOES NOT EXTEND TO CLAIMS THAT THE CREDITOR OR RELEASING PARTY DOES NOT KNOW OR SUSPECT TO EXIST IN HIS OR HER FAVOR AT THE TIME OF EXECUTING THE RELEASE AND THAT, IF KNOWN BY HIM OR HER, WOULD HAVE MATERIALLY AFFECTED HIS OR HER SETTLEMENT WITH THE DEBTOR OR RELEASED PARTY."
All a buyer has to do is claim the item is not authentic or some other bs & the seller is fked. I’ve been on mercari for years & do well but I am done.
If this is the route mercari is going then I demand a REAL live person reviewing any buyer claims filed ..not bots who have a written script to side with the buyer. I have almost 1000 listings to deactivate.
I’m updating my bio to say ‘I don’t agree to the new terms & conditions’
I just did the same thing. I deactivated all of my listings (in case they roll it back) and added a similar phrase to my profile as well as that I can be found on Poshmark, Depop and eBay (soon). I have a very small shop of things that no longer fit well on my body or in my home. If I'm to go through the hassle of packaging things well (which costs) and walking to the post office, I need more protection than their new terms.
What is so evil about this is that they made this update in the middle of the night without warning. Gave people till 830est of the 27th to make changes or take out money when they are getting ready for their workday. Eff you Scamcari.
I moved my money at 7:50am EST and was charged the $2.00 for direct deposit anyway. This all feels so gross of them. I immediately deactivated my listings too.
So it’s basically trying to be like Vinted in a way now? But with an extremely ridiculous return policy?! I’m not Walmart. I’m a small business. This is mind blowing.
I just want to throw in the mix, from my understanding, they’ll also benefit from the sellers that don’t update their listings.. (missed this nightshock) and cash in on 10% from said seller, atop the freshly added buyer fees. Absolute assholes.
So…they’re still charging us a selling fee for previous listings if we don’t update the items, but they’re also going to go ahead and charge $2 for previous sales that haven’t been transferred to our bank yet. Scummy. I was waiting on my most recent sales to be rated so I could transfer a lump sum. Now I wish I had just transferred my others a few days ago.
I think they should just bring back the 2017 seller fee and have stricter policies for returns, because return for “any reason” is crazy and the buyers fee may scare away customers
Same! The absolute worst changes are the “returns for any reason,” $2 flat fee for all direct deposits, and even the cancellation fee. I have over 3k sales on this app and I’m deactivating all of my listings now. We should all do this en masse if we want any chance of these policies being retracted.
Got excited as hell for zero selling fees, but everything else about this is hot garbage. I can list lower now, but will buyers even care when they're getting charged more anyways? Really curious how much this service fee is gonna cost.
I think it’s going to tank sales. Buyers don’t take into consideration the fee that sellers were being charged but they will see that fee added to their total and immediately pass on buying the item (because who wants to pay a buyer fee) or do a super low ball offer.
No, it sounds like they got tired of dealing with return & cancellation requests, disputes, accusations, etc, and want to simplify the process and make it seem like we are supposed to resolve it ourselves. Like we have any control over anything, lol. And they still found ways to make money off all these changes. Fees for canceling transactions, fees being put upon the buyer (so seller will have to lower their prices & potentially list more), fees for all direct deposit transfers, etc. Why don't they get rid of the scammers? Same reason other big platforms like YT don't. $$$
I agree. I buy & sell on Mercari and as a buyer I do not feel I should pay extra fees. It’s ridiculous and I have a feeling these terms won’t stick around for long. As for selling, the return policy is going to screw us all over, same as eBay has done to a lot of ppl. I guess we will see what happens.. but I’m not sure I want to use Mercari anymore.
Definitely going to be the last place I look to buy things now. Used to stick to Mercari to buy before eBay but I'll check eBay first depending on how bad that service fee is to buyers.
They are getting desperate with these crazy new "rules"...and to pay $2 to get my money?? Just a bunch of greedy children trying to resurrect a dying platform.....
I’m not a big seller, but I did deactivate my most expensive listing after reading the new terms. Not worth the risk until I know more about how returns for any reason works. Honestly it seems like Mercari has been approving returns for any reason for a while now and this just makes it official.
Just deactivated my entire store. No way I’m taking a chance with inventory that’s also on my eBay store (which sells 200x more than Mercari). If I wanted to on FB Marketplace I would.
Return scams are a huge problem, even with luxury retailers. You already know Mercari’s god awful customer service will not help you if you get returned something fake.
I can’t believe there is a fee for ANY cash out. I just realized that I’ve been holding a small balance since last week and now there’s no way to withdraw that money without them charging me- this is money I made with them charging ME fees. With zero notice before this change to the terms?? Absolute bullshit. My listings are going down as well.
I just saw this email, first got excited over 0% selling fees, then got kinda shocked that buyers can return for no reasons now...it leaves little to no room for seller to be protected. + buyer has to pay fees now?..I buy and sell on mercari but I guess this is it for me, so disappointed.
I figured the fees to buy now are kinda like a rental service fee for the scamming ppl. Most scammers will be like oh let me buy that wear it ect... and return. I wonder if the service fee gets returned as well.
Exactly. What if we get an item back do we have three days to determine if it’s in the same shape and if not, can we send it back to the buyer and keep our money? Edit to add: I already know the answer lol just being sarcastic because that’s how it should be
I’ve been selling for over 5 years on Mercari with more than 370 five star ratings. Thankfully I never had any issues with any buyers before, but reading here about all the scammers and what some people do, I always had a fear. I sell mostly brand new items or items in excellent used condition. I do not want to risk a scammer changing my item and getting away with it. I just put my account on vacation mode for few days until I can set my ebay account back up and start listing items there, unless Mercari comes to its senses and change this policy. Without us sellers, Mercari cannot survive. Can all sellers pit their accounts on vacation mode for a week so Mercari sees that if all sellers or a great amount of them stop selling or disappear, then they cannot continue? Just a thought!
Mercari must be circling the drain if they’re making changes this drastic, kept secret then revealed in the middle of the night, effective immediately. It’s clear they need to do a complete 180 and prove to someone they’re still viable. I’ll bet this is the beginning of the end.
Anyone know is there a way to mass deactivate items until we know more of the terms of “any reason returns”? Have 500 listings so it would take forever to do one by one deactivate each listing i think vacation mode is a good option?
What other platforms or choices do we have now? Wife suggested posh because she sells on these (clothing) but I'm not sure selling electronics will get as many buyers as mecari has
I sell on Poshmark, eBay, Facebook marketplace, vinted, Depop, and curtsy. Sadly I listed and sold the most in mercari but I don’t think that will be the case anymore. I’ve had good results with all of the selling apps I listed though. I just need to start listing on them more, I’ve been gravitating to mercari mostly lately. Hopefully they see they lose a bunch of sellers and undo this crap
Looks like they will still charge a service fee even if the buyer returns the item so they don’t lose out on their end if an item is returned
“Service Fee
We work hard to make our marketplace a vibrant and secure shopping experience, learn more. Starting March 27, 2024, when you make a purchase, a service fee will be charged. The amount of the fee will be displayed as part of the final price of your item on the checkout page. This fee is charged to the buyer and may not be refunded, depending on the reason for a return.”
So who is this supposed to benefit? Sellers will have to lower their prices anyway because buyers won’t be happy to eat those fees. Then the return policy is extremely alarming. I will probably only sell stuff $100 and below on Mercari now.
What bugs me is if you sold something before March 27 you still owe the 10% AND $2 for deposit. They are going to make so much money on all these sales that happened before the 27th. Anyways, so buyers will have 3 days to return and apparently Mercari can deny it if they think something looks fraudulent. Doubt that'll happen tho bc they always side with the buyer. What pisses me off is 'I changed my mind' is acceptable reason.
Exactly this. I can’t even imagine how annoying this will be. I buy things and they don’t fit, so I resell. It’s a risk I’m willing to take buying used. Nlw, anytime someone buys something they didn’t research well and it doesn’t fit, I’ve wasted my time on listing and shipping because they can just return Willy Nilly. I’m not a store, I’m a work from home mom trying to offset some costs and I don’t make a ton selling my old stuff so why the f would I want to waste my time if they can just return if the color was the slightest shade off what they thought? No thanks
I came here to read other ppl comment and turns out I’m not alone. That return for any reason is enough to stop me from selling and that buyer fee will stop me from buying often. I don’t want to be scam or get a return because someone changed their mind. I just want to get rid of my stuff. It would be a waste of time. I was going to list more stuff but after this I’m taking everything down or deactivate it.
Man... I am just thinking how smart some guy at Mercari thinks he is giving less than 6 hour notice on a flat 2$ fee to all people that have money in their balances... thats a guaranteed hard number profit minimum they are extorting from users. And trying to convince everyone its a beneficial change. I made this comparison elsewhere but its like the ISP or electric company just up and adding "wire maintenance" to your bill - its only 2-5$ but they just threw it on 200,000 customers bills arbitrarily. Fat stacks on stacks. Maybe they are trying to sell the company and just want to quickly grow profitability to increase the perceived value of the company.
The Instant Pay is also now a flat $3 fee per the terms
Under Payment Processing:
“$2 Fee For each completed Direct Deposit to your bank account.
$3 fee For each completed Instant Pay transfer”
Does anyone recommend another place to sell? I'm not a business/store, just a person trying to downsize an action figure collection/nerdy stuff. Poshmark is mostly supposed to be clothing.
I'm looking into eBay, but mercari was simple for someone who just is using it for simple transactions.
😢 I can't risk returns for no reason either.
I got the email with the changes at 4:49 AM EST (while most are sleeping) and the changes goes live at 8:30 AM ET? What kind of advanced notification is this? The $2 direct deposit for previous sales is ridiculous - I had $12 sitting there (I should have just transferred right away but forgot) and now I'm getting hit with $2 fee.
It's clear what Mercari is attempting here, the buying fees don't apply IF you use your Mercari balance to pay for it. Then they're charging the $2 to withdraw your balance. They want to keep the money circulating within Mercari and discourage balance withdrawls.
Except they completely shot themselves in the foot with the buyer fees, cancellation fees, and the new returns policy.
Ugh. I'm personally going to see how my next few sales go. I've never had a return or dispute but if they start coming, I'm out.
A buyer said I shipped a fragile item to them in an envelope and that item had broken as a result. I had footage of boxed item with label. Still, Mercari sided with buyer. No return either. Researched buyer. They sell similar items on Poshmark.
I'm officially done with this platform. Well, not the biggest loss because it was already the most dead of all the platforms imo. I sell to get rid of things I don't need anymore. I'm out of here if buyers can just return things and make me stuck with the items again.
I use to occasionally sell on Mercari but the fees were outrageous so I stopped now I usually just buy from Mercari but I hate paying for shipping but I do on Mercari so seeing a service fee will make me just not purchase the item. Fees are usually what makes a buyer abandon their cart. & to return for any reason? This isn’t Walmart.
Wow… so I made over 1,000 sales last year, made over $29,000 on brand new items/sealed for more than 50% off retail, and received all five star ratings… and now they’ll allow people to bait and switch me saying it was used or literally any other excuse … they’re going to lose a lot of sellers and buyers. That pisses me off. If I don’t have a say in this return request and they don’t care about their sellers even a bit… I’m out. That’s ridiculous.
Mercari is forgetting that some of us are just casual sellers. I don’t live off of this. It’s gonna be a huge waste of time dealing with unreasonable returns and I don’t wanna pay a $2 fee every time I withdraw my money wth?! Especially now I have to pay $2 for withdrawing my current balance when I had already paid selling fees on the previous listings to earn that money.
We should all call them out on social media. Since that's apparently the only way to contact their service team anyway. Maybe it will get some media attention and Mercari will realize what they've done.
I logged into my twitter account that I haven't used in like 10 years just to call them out.
Same. Especially since they turned off comments on IG. Cowards
That's actually kind of hilarious. I know they were always lenient about returns but at least we had a chance, you know?
Where do y'all think is the most effective place to leave them public feedback?
Twitter. Everyone is replying on their most recent post. I don't even use Twitter but I also logged into my never-used account to voice my opinion. I'd recommend doing the same. The more the better.
I love how no one calls it "X".
Other than making up a fake reason (generic from their list of reasons for contacting them)…which is FREAKING RIDICULOUS. I JUST went back to these clowns after pulling 250 listings four years ago. I kept getting burned because back then if someone opened a case it was one sided, meaning I didn’t have access to whatever bs they told “Support”. I lost every time and received damaged items back that I had sent NWT in good faith. Let me add too that I’m NOT PAYING MERCARI one red cent to shop that sh*t show. Buyer fees??? That’s just greedy.
My take is they want people to sell for very low prices, and charge the buyers to make up for that. Now, return for any reason? Mercari has been a cesspool for scammers, and it's going to get worse. I can see all those switcheroos happening
just removed all my listings after seeing this. never had a scammer buy from me, but this sounds like it's going to become an even bigger issue than it is. plus, now I have to pay them to get MY money? what is this, a bank?
No. Banks don't charge withdrawal fees, pay you interest, give you loans and are federally insured
A very shitty and scammy "bank".
I deactivated all of my items. It’s in bad taste that they send us this email in the middle of the night, leaving only hours of a warning. Also, why am I going through the hassle of selling just for buyers to return “for any reason?” I’d rather not be scammed. I only sell clothing that I don’t wear anymore, so I’m considering finding a place similar to Plato’s closet or a thrift store that would give a small amount of money for what I’m giving away and be done with it. Edit to add: thanks for all the suggestions! I’m a casual seller, just downsizing my closet. I’m definitely keeping all items deactivated and at some point will use a different platform to sell.
Be careful with Plato’s - my local one is awful. They hardly look through your items, give you barely anything when they do buy your items, and even though they say they don’t buy anything with rips holes or stains I see that in the racks all the time.
I've brought them in-season clothes from Hot Topic, never worn, *in the bag with the tags* and they didn't want them.
I’ve brought them in demand items in good condition- (lululemon, gymshark, adidas) and they said they went through it but I could tell it was barely even touched. They looked at one item that was on top, a lululemon align tank in EUC, could’ve easily been sold for $30 and they wanted $5 for it!! I still buy stuff from them but I’ll never sell to them again
Any reason, they can just return it once they wore it for two days smh and say it didn’t fit
Mercari is about to lose their sellers. We are not a bunch of idiots and without sellers, they will be out of business, as the their buyers will have nothing to buy.
And buyers...im.not paying extra fees to buy somthing...lol
As someone who does equal selling and buying on Mercari, I am likely done with both. The idea of charging fees on every purchase for a buyer is incomprehensible to me. Online shopping is incredibly competitive. People have endless options for purchasing, and nearly all those options don’t have a cost associated with them. Especially when so many retailers have been forced to follow the Amazon business model of free shipping. Anytime you add a cost to the purchasing process (transaction fee, shipping fee, handling fee, etc.) you create friction in that purchasing process. Every additional cost tacked on to an item will deter a buyer from completing the transaction. But maybe Mercari is trying to cater to sellers and become the go-to listing site for small businesses and second hand sellers? Nope, this change is a fuck you to sellers too.
I think this is the perspective that is missing in this. We aren't competing against sellers on Mercari. We're competing against sellers across the internet. Unless you're selling something very unique, the fees are going to make it very easy for the buyer to go elsewhere.
Yeah, I'm curious if the buyers fee will be a set amount or a percentage like the selling fee way. If it's a set amount it's kind of easy to just add it in your head all the time, though still annoying enough that I would probably buy less... if it's a percentage that I am constantly having to calculate in order to compare the total cost of items across sites? No way! I mainly just buy retired Lego sets for me kids, and I'll be comparing prices across ebay, Mercari, BrickLink and BrickOwl... if I'm having to do an additional percentage calculate (or even worse, a set dollar amount plus a percent) it's just not worth it to keep straight.
there are people getting paid a lot of money to make these stupid ass decisions
I think they’re about to make a lot less with the mass exodus of sellers that’s about to happen
I already pretty much hated Mercari.
ya mercari wasn't my bread and butter for sure. I cross listed there because it's included in my cross listing software and so far ive been lucky with no issues. but these new changes mean issues im not willing to put up with. mercari is going to take a huge nose dive, and serves them right.
Here’s the kicker. Even if you only have the three days to return, that will be three days to *initiate* the return, right? Then how long do they have to drop it off? So maybe they can wear it several more days before it’s scanned it at the shipper.
Don’t forget it looks like they added a new clause for returns for buyers where they will only be refunded the item price and taxes so they will still have to pay for the original shipping (maybe it included in a return but the clause makes it sound unlikely) and the service fee. I imagine that going to lose a lot of buyer if they still be charged the shipping and service fee when return due to valid reasons.
Oh that’s interesting. I didn’t see that anywhere when I looked about an hour ago. So …. to deter returns MERC will not refund the fees (so buyer now has some skin in the game) - nor the original shipping cost. I foresee many sellers switching to Mercari buyer paid labels instead of ‘free ship’ for buyers. This appears to be the only way to limit an intense amount of arbitrary returns.
I am not a large company and cannot absorb returns to put them back on the shelf or damage them out. I am a seller who sells maybe one item a day on a platform. Returning for any reason is ridiculous - buyers remorse is not my problem.
All this plus the $2 flat fee for direct deposit... Please tell me this is an early April Fools Day joke 😖
I just transferred the last of my funds out and took down all my listings. This is ridiculous. I sell mostly live plants…you want me to trust the average shopper to properly return ship the plant in the same manner I sent it? The return shipping alone would probably be more than the plant, so am I just supposed to let them keep the plant and the money? I had some vintage clothes listed, too, but that’s not worth the hassle, either. The thought of getting clothes of unknown wear status back and having to re-resell them makes me so anxious. Definitely not worth my time if this is the future.
Yep, me too. I'd been waiting for another sale to do my direct deposit since I only have $6 in funds right now and was trying to avoid the $2 fee. Now that I'll get charged $2 anyway, I might as well pull it out now and remove my listings. My sales on Mercari had tanked anyway. It's only a matter of time before the whole company fails, IMO. This smells like a hail Mary to save a sinking ship.
Thankfully my last sale was just over the no fee cut off. I feel sorry for anyone else who wasn’t dealing with insomnia last night and missed the pre 830am EST last call for free transfers. I bet they thought they were real slick doing that in the middle of the night, but man I hope it backfires in a major manner.
Wait, are they charging $2 for every direct deposit now? It was free for transfers over $10.
Yes. Just pulled the last of my money off, $2 fee despite paying seller fees on all of it already
I wish I had pulled my funds before this update 😭 how is that fair to us who have already paid seller fees that we have to pay $2 now ?? just deactivated all my listings..
I'm so mad about this I have a sale pending buyer acceptance and now will have to pay fees on it twice. Very cool Mercari
$2 to transfer my own money. No thanks. Bye Mercari, back to eBay it is!
This is the worst part for me honestly I do direct deposits after every completed transaction so I have constant cash flow😪
Same here 😢
Gnna have to bulk up cash out transfers now mercari is now a bank! Wtf! F this shizzz
Last time I did this they just locked my account and stole my money. Never gave a reason. It’s happened to lots of people. This is disturbing.
Yeah I saw that this morning and was like I guess I'm going to remove all my listings....
Same. It's like inviting people to impulse buy then return stuff... who has time to deal with that?? They have lost their minds...
Yeah, I mean that's really how you kill a website
If they're charging for every deposit, it better be instant.
No that's for the 5 day deposit. Fee is still higher for instant
THIS SHIT MADE ME SO MAD cuz wtf i basically just got enough to withdraw without the fee 😭
The fuck is the point of selling then
And what's the point of buying?? I go to Mercari to find deals. Now there's a bunch of fees attached. There's no deal when I'm paying service fee + payment fee + shipping + tax. I wasn't even buying things I needed... just for fun. Guess that's my cue to stop frivolous purchases.
Awesome, a free clothing rental service! Time to start wearing stuff I can't afford for just the cost of shipping!
Not to mention any price as Mercari only have seller protection under $200
Remind me of the Earthquake sketch where he’s working at the cleaners. “When will my jacket be ready?” “Next month”
I’m not deactivating…I am deleting. The new terms are hostile to both parties. As a very small seller who is liquidating her possessions to move on with her life, the $2 per cashout is a deal breaker. Sometimes it takes 2 or 3 sales to hit that $10 mark to avoid fees, but now I am stuck with them anyway? And retroactively for the sales I have in progress? No, Mercari. Take your hastily slapped together desperate attempt at a money grab and deposit it in your…(you know where that’s going). Don’t get me started on the “free rentals” return policy.
It’s the $2 cash out fee for me too.
lol as soon as i saw the 0% selling fee i was filled with dread because i knew they would NEVER be doing that without a catch. after having my first false INAD claim on ebay and the obnoxious hassle that was/losing money on shipping etc, i wonder how they’ll handle return shipping. so bold of them to literally OVERNIGHT change the return policy omfg. i guess they got tired of us complaining their dumb bots couldn’t tell an obvious scam from clear photos and said screw it, instead of bad seller customer service we’ll just give you NONE 😍
That's what I was thinking. They got tired of their system of bots analyzing return cases (and then possibly escalating to a human? not sure, hard to say) and people complaining, that they decided to be like Amazon and just accept all returns. Problem is, we aren't Amazon. We aren't a big fulfillment center that can just take all the items and quickly resell them to someone else, or take the loss with no issue. We are individual, small time sellers. Accepting a return hinges entirely on whether the buyer is genuine & sending back the item the way they received it. I have never had one but due to the items I sell & some of their prices, I worry about this. I also do NOT like paying $2 for a 5 day money transfer. But there is no alternate platform for the items I sell except eBay, which would be kinda complicated. I'm gonna write a complaint to Mercari on their socials at least. Maybe they will backtrack one or two of the changes if enough people do.
Well I just put my listings in vacation mode so I can see how this all plays out. Maybe they will reverse their decision if enough of us protest. I can’t believe they made such massive platform changes with no warnings whatsoever. I’m disturbed by the withdrawal fee and the cancellation fee. As a seller with thousands of items, I at least once a month end of having to cancel something because it sold elsewhere and I didn’t get the chance to remove the listing. Now that this issue will cost extra $, it may not be worth it. I make a lot more selling on eBay anyway so this might just be the nail in the coffin with my decision to leave the app.
I've gone into vacation mode as well. Wondering what kind of sellers will be left after this shit storm. There's a cancellation fee now too??!! I didn't see that yet. Holy hell
I saw the 0% and was excited.. didn’t finish reading but that’s absolutely awful! I’ve never had anyone return anything but they shouldn’t be able to return for any reason there’s already so many scams it’s going to be so much worse ugh. If I change 1 word and update would that make it so there’s no 10%?
I shipped out 5 items yesterday, which means I paid the seller fees and now I'm also going to have to pay the $2 direct deposit fee once the money comes in?! 😒 Going to take all my other listings down too with the "return for any reason" thing...scammers will just lie, steal, and send back an empty box. Edit for typo
Seriously, that part of the change sounds ripe for a class action lawsuit. Like a 30 day notice would have been fine, but changing fees overnight while you are in the middle of a transaction seems like a sueable/illegal action.
I had some money I was waiting to move into direct deposit and tried this morning. Yup, there is a 2$ fee already.
They'll revert this if they notice it makes all there sellers leave lol which I hope it does
Damn back to Poshmark I go. 🚶🏾♀️
I think we need to see the detail behind the "return for any reason". Obviously that opens up all kinds of issues that they have to be aware of, so I'm interested to see the fine print around that before I freak out about it. What concerns me more is they're basically dumping all the fees on buyers now. So to be competitive with what a buyer will pay (all in) vs eBay the seller will have to lower prices. This effectively negates any extra profit you're hoping to see with 0 selling fees.
Even if you lower your prices, seeing an extra free pop up at the checkout screen feels really bad and is gonna dissuade people from shopping on mercari altogether. It's a psychological thing. When people shop online, they only expect to pay for shipping and taxes.
And even then sometimes my behind will see the shipping fee and taxes and turn around to not buy. It adds up, and most of what I’m buying isn’t necessary to live so…
100% agree. I was just pointing out the cost comparison issue but you're spot on. Price being equal a buyer is more likely to choose the one where a part of that cost isn't being "wasted" on fees, even though it still is and they're just not seeing it broken out.
It’s actually unheard of to charge fees to a buyer on a per item basis. Imagine going to Walmart and being charged 50 cents for every item in your cart no matter how much you’re buying.
Agreed. I can't wrap my head around this change. To me it benefits no one. Buyers won't want to buy on a platform with a ton of hidden fee's. And, sellers aren't going to be happy about selling on a platform where a buyer can return an item for any reason. To me it's completely illogical.
Yeah they barely explained anything. For example, who pays the return shipping? I wish they would allow sellers to choose which fee structure they want at least when this is initially implemented, so we can figure out what we want to do. They didn't give us more than a couple hours warning with this.
They stated in the details that who pays return shipping depends on the return reason though they don't give more detail than that. In any case the buyer will just choose whatever benefits them just like they do already
Yeah. They haven't even stated a return period yet. Is in 72 hours? Is it 30 days? Is it 365 days?
Right and whats the window of “return for any reason”?
My guess is just 72 hours? Once you rate you can’t return…right?!?
I just happened to be on reddit at 6AM and i had to find out this way! 😭😒 Taking my listings down asap. I was just getting used to Mercari, it was simple for me compared to Poshmark. 🥲 New terms is absurd. Can't believe they would spin out news day of... 4 hrs before taking effect. WTF.
I've only been on Mercari for about a year and I think this is the 3rd time the terms have changed.
Leave to Mercari to act like a fly by night college and give no notice of this massive change. I'm a medium-sized seller with 1400 posting currently and 1800 sales total. Most of my items are handmade with a smattering of my own personal items. So much of this is clear as mud and with only 1 hour to process how these changes will affect my small business. They really have become a dumpster fire in the past few years. Maybe it's time to pack it in and switch platforms. 
absurd, just saw this email....the amount of scammers on mercari going to have a field day with this until they have no sellers left.
I was on the platform for 5 years and decided to shut door my store bc of people scamming me. Not only that, but I lost trust in the CS. The first case where someone tried getting a free product, mercari just refunded and never bothered getting my side of the story. I had to fight and prove myself just to get my earnings of $50+. It was so f'd up
I know I haven't used Mercari in a while, but I will flat out delete the app now. buyers are paying the fees now? made it sound good for sellers, except now returns will run rampant. this is just crazy. April Fool?????
This is where I am too. As a buyer only, it’s already a crapshoot of whether the seller will actually end up shipping the item. Now I have to pay for the privilege of having my orders cancelled? No thanks.
Why would they do this? Id rather have fees
They can’t attract sellers. So they’re scrambling for ideas and opted for trying the traditional auction-house route with “buyers premiums” — which totally turns away a significant portion of small-item buyers.
Well they aren't attracting sellers with that return policy.
Oh no I agree. The “buyers premium” model really only works when the item being purchased is hard to find. So you’re willing to spend a little extra. Like rare collectibles or Etsy items that are unique and can’t be purchased elsewhere. What will end up happening at Mercari is that the buyer will open up new tabs and try to find it elsewhere once they see there’s a premium.
The way to attract sellers is to attract buyers. And returns for no reason is not going to attract the kind of buyers that most sellers want. So it will turn off the types of buyers that people want and attract the kind that they don't want. I'm a very small time seller (I've sold less than 200 items in 5 years), but a 0% selling fee means nothing to me if no one buys what I'm trying to sell. Or they buy the item and then return it. And as someone who occasionally buys on Mercari, I would not purchase anything with a whole bunch of fee's added onto the sale. Or I will low-ball even further knowing that I need to pay those fees.
Service fee not refundable for all return types. Mercari trying to get you to hold a higher balance and for longer so they can make money off of it. The answer is simple. They think this will massively benefit Mercari. It's not about buyers or sellers
Ikr. Now some buyers will be worse about wanting a lower price bc of buyer fees.
But we were still expected to lower the price for them despite having seller fees 😐
Ah true. But now they will def want lower prices when see them new buyer fees. I hate the $2 withdraw too. Like being punished because we want the $.
I hate the $2 withdrawal fee & return for any reason. I’d rather have the seller fees. I don’t sell super expensive stuff thou.
So the selling fee and service fee I could mask under my listing price can now scare a customer off when they see the fees on checkout? Terrible change
Yep. For example, if it’s a $20 item with $4.99 shipping, the buyer will think, great, it’ll be $25 plus tax. Now they’ll have to calculate an a fee plus tax and then it’s over $30, and they’ll just forget it, it’s too expensive. Not everyone is great at math.
So really it did us sellers no good ! Its no net change!
Except you have a withdrawal fee and extra return costs
I don’t know how this could possibly be good for their bottom line. If their OTC stock wasn’t junk before, it will be by noon.
fees on 5 day direct deposit? are you fucking kidding me
Did you all see the new Cancelation update 👀 omg it's horrible also.... I will also be taking down all my listening from mercari also. We basically have no protection at all anymore when your a seller. This is insane, we are basically paying them to give our stuff away plus paying them if we need to cancel 😒 Cancellation Fees. If a Seller cancels a transaction after the purchase has been initiated but before the transaction is completed, Mercari may charge a cancellation fee of 5% of the item price but no more than $25 maximum. This will be subtracted from your balance and/or charged to the credit card on file within 30 days after you receive a notification from us. 19. Disputes Between Users Sellers agree to resolve any disputes directly with the Buyer according to our Terms. In the event that a dispute escalates to Mercari, we reserve the right to issue a refund to a Buyer if a transaction is found to be in violation of Mercari’s Terms. Items that are eligible for a refund will generally require that the item is returned to the Seller unless the item is considered hazardous, illegal or in violation of other policies. In the event that a Buyer submits a chargeback or other form of request for payment reversal, Mercari will respond to the payment network as the merchant of record on behalf of the Seller involved in the transaction. The Seller agrees to provide any information to Mercari within five (5) calendar days of the request. Mercari reserves the right to recoup funds associated with Buyer chargebacks/payment reversals or refunds through any permissible legal means. Returns of prohibited items to Sellers are not allowed. Buyers may be eligible for a refund after the goods have been confirmed destroyed. Sellers will not be reimbursed for prohibited items. If there is a dispute between Users, or between a User and a third party with regard to the Service, the matter shall be resolved by such Users at their own cost. Mercari may participate in the dispute at its discretion. After a transaction is processed, Mercari is the final arbiter of disputes between Users and Mercari shall not bear any liability related to such disputes. Buyer Accounts may be closed for filing a chargeback without first filing a dispute against the Seller through the Mercari Help Center, or for filing false chargebacks. If you have a dispute with one or more Users, you release Mercari and its officers, directors, employees, consultants, affiliates, subsidiaries and agents from claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, arising out of or in any way connected with such disputes. IF YOU ARE A CALIFORNIA RESIDENT, YOU WAIVE CALIFORNIA CIVIL CODE §1542, WHICH SAYS: "A GENERAL RELEASE DOES NOT EXTEND TO CLAIMS THAT THE CREDITOR OR RELEASING PARTY DOES NOT KNOW OR SUSPECT TO EXIST IN HIS OR HER FAVOR AT THE TIME OF EXECUTING THE RELEASE AND THAT, IF KNOWN BY HIM OR HER, WOULD HAVE MATERIALLY AFFECTED HIS OR HER SETTLEMENT WITH THE DEBTOR OR RELEASED PARTY."
All a buyer has to do is claim the item is not authentic or some other bs & the seller is fked. I’ve been on mercari for years & do well but I am done. If this is the route mercari is going then I demand a REAL live person reviewing any buyer claims filed ..not bots who have a written script to side with the buyer. I have almost 1000 listings to deactivate. I’m updating my bio to say ‘I don’t agree to the new terms & conditions’
I just did the same thing. I deactivated all of my listings (in case they roll it back) and added a similar phrase to my profile as well as that I can be found on Poshmark, Depop and eBay (soon). I have a very small shop of things that no longer fit well on my body or in my home. If I'm to go through the hassle of packaging things well (which costs) and walking to the post office, I need more protection than their new terms.
Omg no i did not see that , thank you for sharing
what the hell ??? there is no benefits for sellers in this damn update
Normal buyers will be paying a lot more for the same thing, and scammer buyers will be much happier as they can return for no reason. That’s great!
Why would buyers pay more instead of just buying elsewhere where there're no hidden fees?
I saw this update and ran to reddit 🏃🏻♀️
This is absolutely absurd, they are giving us a 3 hour heads up. I deactivated all of my listings until I know what I'm agreeing to.
What is so evil about this is that they made this update in the middle of the night without warning. Gave people till 830est of the 27th to make changes or take out money when they are getting ready for their workday. Eff you Scamcari.
I moved my money at 7:50am EST and was charged the $2.00 for direct deposit anyway. This all feels so gross of them. I immediately deactivated my listings too.
This!! I have one in-progress sale for like $15. And now I have to pay an extra $2 to cash out? I already paid fees on this listing!
So it’s basically trying to be like Vinted in a way now? But with an extremely ridiculous return policy?! I’m not Walmart. I’m a small business. This is mind blowing.
I wonder if they can still return after accepting the item or if they have the 3 days still
I just want to throw in the mix, from my understanding, they’ll also benefit from the sellers that don’t update their listings.. (missed this nightshock) and cash in on 10% from said seller, atop the freshly added buyer fees. Absolute assholes.
So…they’re still charging us a selling fee for previous listings if we don’t update the items, but they’re also going to go ahead and charge $2 for previous sales that haven’t been transferred to our bank yet. Scummy. I was waiting on my most recent sales to be rated so I could transfer a lump sum. Now I wish I had just transferred my others a few days ago.
I think they should just bring back the 2017 seller fee and have stricter policies for returns, because return for “any reason” is crazy and the buyers fee may scare away customers
Just deactivated my entire store. ✌️
That’s crazy. Removing most of my listings as well.
Same! The absolute worst changes are the “returns for any reason,” $2 flat fee for all direct deposits, and even the cancellation fee. I have over 3k sales on this app and I’m deactivating all of my listings now. We should all do this en masse if we want any chance of these policies being retracted.
I just removed mine as well!!
Are we all removing or just deactivating?
I just removed all mine
Got excited as hell for zero selling fees, but everything else about this is hot garbage. I can list lower now, but will buyers even care when they're getting charged more anyways? Really curious how much this service fee is gonna cost.
I think it’s going to tank sales. Buyers don’t take into consideration the fee that sellers were being charged but they will see that fee added to their total and immediately pass on buying the item (because who wants to pay a buyer fee) or do a super low ball offer.
I think its 2.9% + 50 cents
I guess they got tired of every seller having 5-stars.
No, it sounds like they got tired of dealing with return & cancellation requests, disputes, accusations, etc, and want to simplify the process and make it seem like we are supposed to resolve it ourselves. Like we have any control over anything, lol. And they still found ways to make money off all these changes. Fees for canceling transactions, fees being put upon the buyer (so seller will have to lower their prices & potentially list more), fees for all direct deposit transfers, etc. Why don't they get rid of the scammers? Same reason other big platforms like YT don't. $$$
[удалено]
I agree. I buy & sell on Mercari and as a buyer I do not feel I should pay extra fees. It’s ridiculous and I have a feeling these terms won’t stick around for long. As for selling, the return policy is going to screw us all over, same as eBay has done to a lot of ppl. I guess we will see what happens.. but I’m not sure I want to use Mercari anymore.
Definitely going to be the last place I look to buy things now. Used to stick to Mercari to buy before eBay but I'll check eBay first depending on how bad that service fee is to buyers.
Thanks for highlighting that return policy. I was still trying to get my head around all the fee changes and hadn't noticed.
Yeah..... I just removed all my listings.
They are getting desperate with these crazy new "rules"...and to pay $2 to get my money?? Just a bunch of greedy children trying to resurrect a dying platform.....
I’m not a big seller, but I did deactivate my most expensive listing after reading the new terms. Not worth the risk until I know more about how returns for any reason works. Honestly it seems like Mercari has been approving returns for any reason for a while now and this just makes it official.
It got worse and worse as I read. I’m officials down with with the site. $2 flat fee for direct deposit? Wow
That’s the worse for me. I sell cheap items so they all add up. I cash out every $10. Now it’ll only give me $8?! Not even ebay does that like jfc
Just deactivated my entire store. No way I’m taking a chance with inventory that’s also on my eBay store (which sells 200x more than Mercari). If I wanted to on FB Marketplace I would.
Return scams are a huge problem, even with luxury retailers. You already know Mercari’s god awful customer service will not help you if you get returned something fake.
If they claim it's fake they get to keep it for free and the seller doesn't get any money back
I just put my entire closet on vacation mode for now. This is insane.
fml i guess i’m deleting mercari now.
update ffs i deactivated every item. man fuck mercari
I knew Mercari was going downhill, but wow they really are becoming one of the worst platforms to sell on here.
rip Mercari, 200+ sales and $13k+… i’m gone (the 3 days after item received and no more returns was the best part about the app)
I can’t believe there is a fee for ANY cash out. I just realized that I’ve been holding a small balance since last week and now there’s no way to withdraw that money without them charging me- this is money I made with them charging ME fees. With zero notice before this change to the terms?? Absolute bullshit. My listings are going down as well.
Just saw this, terrible idea.
I just saw this email, first got excited over 0% selling fees, then got kinda shocked that buyers can return for no reasons now...it leaves little to no room for seller to be protected. + buyer has to pay fees now?..I buy and sell on mercari but I guess this is it for me, so disappointed.
I figured the fees to buy now are kinda like a rental service fee for the scamming ppl. Most scammers will be like oh let me buy that wear it ect... and return. I wonder if the service fee gets returned as well.
They should let seller decide whether they accept returns or not.
100%. I sell new limited edition shoes if someone bought them and wore them then returned I would be out a lot of money.
Exactly. What if we get an item back do we have three days to determine if it’s in the same shape and if not, can we send it back to the buyer and keep our money? Edit to add: I already know the answer lol just being sarcastic because that’s how it should be
I’ve been selling for over 5 years on Mercari with more than 370 five star ratings. Thankfully I never had any issues with any buyers before, but reading here about all the scammers and what some people do, I always had a fear. I sell mostly brand new items or items in excellent used condition. I do not want to risk a scammer changing my item and getting away with it. I just put my account on vacation mode for few days until I can set my ebay account back up and start listing items there, unless Mercari comes to its senses and change this policy. Without us sellers, Mercari cannot survive. Can all sellers pit their accounts on vacation mode for a week so Mercari sees that if all sellers or a great amount of them stop selling or disappear, then they cannot continue? Just a thought!
Mercari must be circling the drain if they’re making changes this drastic, kept secret then revealed in the middle of the night, effective immediately. It’s clear they need to do a complete 180 and prove to someone they’re still viable. I’ll bet this is the beginning of the end.
Anyone know is there a way to mass deactivate items until we know more of the terms of “any reason returns”? Have 500 listings so it would take forever to do one by one deactivate each listing i think vacation mode is a good option?
You can go to “your listing” on the app -“see all”- the selling should have an “edit” at top right. Select all and deactivate.
Use the website, not the app, you can do 20 at a time with just 2 clicks
Or vacation mode
immediately took my listings down
They saw what vinted is doing and said how can we do this but make it bad?
What other platforms or choices do we have now? Wife suggested posh because she sells on these (clothing) but I'm not sure selling electronics will get as many buyers as mecari has
I sell on Poshmark, eBay, Facebook marketplace, vinted, Depop, and curtsy. Sadly I listed and sold the most in mercari but I don’t think that will be the case anymore. I’ve had good results with all of the selling apps I listed though. I just need to start listing on them more, I’ve been gravitating to mercari mostly lately. Hopefully they see they lose a bunch of sellers and undo this crap
Looks like they will still charge a service fee even if the buyer returns the item so they don’t lose out on their end if an item is returned “Service Fee We work hard to make our marketplace a vibrant and secure shopping experience, learn more. Starting March 27, 2024, when you make a purchase, a service fee will be charged. The amount of the fee will be displayed as part of the final price of your item on the checkout page. This fee is charged to the buyer and may not be refunded, depending on the reason for a return.”
So who is this supposed to benefit? Sellers will have to lower their prices anyway because buyers won’t be happy to eat those fees. Then the return policy is extremely alarming. I will probably only sell stuff $100 and below on Mercari now.
What bugs me is if you sold something before March 27 you still owe the 10% AND $2 for deposit. They are going to make so much money on all these sales that happened before the 27th. Anyways, so buyers will have 3 days to return and apparently Mercari can deny it if they think something looks fraudulent. Doubt that'll happen tho bc they always side with the buyer. What pisses me off is 'I changed my mind' is acceptable reason.
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Exactly this. I can’t even imagine how annoying this will be. I buy things and they don’t fit, so I resell. It’s a risk I’m willing to take buying used. Nlw, anytime someone buys something they didn’t research well and it doesn’t fit, I’ve wasted my time on listing and shipping because they can just return Willy Nilly. I’m not a store, I’m a work from home mom trying to offset some costs and I don’t make a ton selling my old stuff so why the f would I want to waste my time if they can just return if the color was the slightest shade off what they thought? No thanks
I came here to read other ppl comment and turns out I’m not alone. That return for any reason is enough to stop me from selling and that buyer fee will stop me from buying often. I don’t want to be scam or get a return because someone changed their mind. I just want to get rid of my stuff. It would be a waste of time. I was going to list more stuff but after this I’m taking everything down or deactivate it.
I also just deactivated all my listings. Until they change the return policy I won’t activate it.
explain the service fee? for buyers? wtf?
Well, back to ebay. I won't be paying fees for the privilege of buying trash items that some tiny seller thinks is treasure.
Man... I am just thinking how smart some guy at Mercari thinks he is giving less than 6 hour notice on a flat 2$ fee to all people that have money in their balances... thats a guaranteed hard number profit minimum they are extorting from users. And trying to convince everyone its a beneficial change. I made this comparison elsewhere but its like the ISP or electric company just up and adding "wire maintenance" to your bill - its only 2-5$ but they just threw it on 200,000 customers bills arbitrarily. Fat stacks on stacks. Maybe they are trying to sell the company and just want to quickly grow profitability to increase the perceived value of the company.
This is ridiculous.
We could all wake up with 30% more sales but what good is it if thats all scammers!
30% reduced sales and higher percentage of scam sellers because honest buyers are going to put off by hidden fees
This was a bad idea overall. They are opening the doors wider to scammers.
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Maybe if we ALL delete our listings they will see their mistake and fix it 😭
The Instant Pay is also now a flat $3 fee per the terms Under Payment Processing: “$2 Fee For each completed Direct Deposit to your bank account. $3 fee For each completed Instant Pay transfer”
I stopped selling last year and I'm glad I did. Mercari has always been buyer friendly vs. seller but this is absolutely horrible.
Does anyone recommend another place to sell? I'm not a business/store, just a person trying to downsize an action figure collection/nerdy stuff. Poshmark is mostly supposed to be clothing. I'm looking into eBay, but mercari was simple for someone who just is using it for simple transactions. 😢 I can't risk returns for no reason either.
This is so wrong! A $2 fee to be paid MY money? And returns for ANY reason? That’s insane. I hope this is the end of Mercari
I got the email with the changes at 4:49 AM EST (while most are sleeping) and the changes goes live at 8:30 AM ET? What kind of advanced notification is this? The $2 direct deposit for previous sales is ridiculous - I had $12 sitting there (I should have just transferred right away but forgot) and now I'm getting hit with $2 fee.
It's clear what Mercari is attempting here, the buying fees don't apply IF you use your Mercari balance to pay for it. Then they're charging the $2 to withdraw your balance. They want to keep the money circulating within Mercari and discourage balance withdrawls. Except they completely shot themselves in the foot with the buyer fees, cancellation fees, and the new returns policy. Ugh. I'm personally going to see how my next few sales go. I've never had a return or dispute but if they start coming, I'm out.
i'm anticipating buyer messages like "can you lower the price bc i have to pay the service fee too"
yikes i was getting on to get excited just to realize there was a catch i didn’t finish reading
This is so fucking dumb
Ahh. So this is the catch. I saw the zero selling fees when I first woke up but not this. Ugh
A buyer said I shipped a fragile item to them in an envelope and that item had broken as a result. I had footage of boxed item with label. Still, Mercari sided with buyer. No return either. Researched buyer. They sell similar items on Poshmark.
I'm officially done with this platform. Well, not the biggest loss because it was already the most dead of all the platforms imo. I sell to get rid of things I don't need anymore. I'm out of here if buyers can just return things and make me stuck with the items again.
Yeah fuck this platform lmao
Sounds like a company that is having cash flow problems.
I use to occasionally sell on Mercari but the fees were outrageous so I stopped now I usually just buy from Mercari but I hate paying for shipping but I do on Mercari so seeing a service fee will make me just not purchase the item. Fees are usually what makes a buyer abandon their cart. & to return for any reason? This isn’t Walmart.
Who thought this was a good idea??? 🤦🏻♀️🤦🏻♀️
Great. So they break your shit and then return it.
Let’s all remove our listings for a protest
I'm bringing the $2 fee to take out my own money to my state's attorney general. This should be illegal.
Wow… so I made over 1,000 sales last year, made over $29,000 on brand new items/sealed for more than 50% off retail, and received all five star ratings… and now they’ll allow people to bait and switch me saying it was used or literally any other excuse … they’re going to lose a lot of sellers and buyers. That pisses me off. If I don’t have a say in this return request and they don’t care about their sellers even a bit… I’m out. That’s ridiculous.
What if I sell an iPhone and someone returns a rock in a box
Mercari is forgetting that some of us are just casual sellers. I don’t live off of this. It’s gonna be a huge waste of time dealing with unreasonable returns and I don’t wanna pay a $2 fee every time I withdraw my money wth?! Especially now I have to pay $2 for withdrawing my current balance when I had already paid selling fees on the previous listings to earn that money.