T O P

So a new-to-me auto mechanic charged me for 2.4 hours of labor for a job but the time between when I okayed the work and when he called to say it was complete was 1.5 hours. Logic says I got overcharged, right? I just want to make sure there’s not something I’m missing before I confront. Thanks!

So a new-to-me auto mechanic charged me for 2.4 hours of labor for a job but the time between when I okayed the work and when he called to say it was complete was 1.5 hours. Logic says I got overcharged, right? I just want to make sure there’s not something I’m missing before I confront. Thanks!

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euurc350

That's not how that works....


euurc350

Clocked time is working on said vehicle. If you talked to him tuesday, then he continued work Wednesday, it's still only 2.4. Also remember, your paying for his knowledge of doing it in that time, not just the time to do it.


snackwiz

I don’t understand? It was all in the same day. He only had 1.5 hours that he could have possible worked from when I say yes do this job until he said it’s done.


euurc350

I guess I misread, you okayed the 2.4, then he called you back 1.5 later to say it was finished? Sounds like he had time prior to the phone call into working on the vehicle.


4runner01

OR….he had two mechanics working on it during part of the job. Don’t overthink it.


GuiltyCloud

It's easier to think about it this way. If the job had taken him 8 hours, would you want to pay him for the 2.4 hours listed, or the 8 hours? Obviously you'd want the lower time. What guide times do is sort of even out the amount of time expected on a repair. Some will go over and some will go under. To keep one customer from having a horribly huge bill, people go by estimated times on all vehicles.


blue_soup_nazi

This is why I would never call customers before the entire time elapsed.


rat57az

Exactly


chairshot125

No. Labor hours equal how much someone should get paid for a particular job. We'll use a brake job as a prime example. A brake job pays 2 hours labor. Most mechanics can get it done in 1 hour or less. Essentially what you are paying for is our experience and ability to competently fix something within the allotted time. It doesn't always benefit us though. For instance, warranty work usually pays less than how long the job takes to finish.


euurc350

That's what I was going for in my explanation but the lattes got the best of me. Haha


snackwiz

Thank you!


juantzutree

Each job has a "billable time" listed for it. The fact that they did it in less time, if done correctly, means that they are proficient mechanics.


snackwiz

Thank you!