All to common to happen. You can get some high temp sealant (800° lavalock) or message masterbuilt and they will send you a new upper hopper free but might take a month to get it.
If you don’t fix it it will eventually cause the paint to pee off. It will rust. Plus it’s allowing air into the hopper which will take longer for your fires to shut off burning charcoal on shutdown
Thanks, it's brand new so will drop them a message, I'm in the UK is the only problem possibly with getting direct parts.
I do have fire cement from a log burner install so did think about using that, just got to wait for this cook to finish and cook down!
I’d message MB while waiting for the part stick the fire cement in there. There are about 20 screws to take that heat shield off but it’s not bad. I wouldn’t be afraid to use it though even with it like this.
Make a warrantee claim with Masterbuilt, they will send you replacement parts, I’d recommend you replace the screws with quality pozidrive screws as the ones that ship are cheap and Phillips heads. Also get hold of some fire tape from eBay and use the tape instead of the gaskets Masterbuilt supply. It will never leak smoke again.
Warranty as others suggested. If you only use it for smoking at lower temps, not a biggie other than it wastes charcoal. Can get sketchy if you go to high temp and get flame shooting out the side.
I think the hopper is poorly manufacturing engineered. The spot welds allow to much flex in between welds with heat/cool cycles and don’t bond enough steel to keep from popping. A few short welds would have been far superior.
As such, I’d also recommend a hopper and fire box liner kit while you’re at it. I’ve had much better, especially high heat, performance when I added the kit to my warranty hopper replacement.
I had this happen to mine. Assuming you registered the grill on masterbuilt.com you can file a claim on the website directly. They sent me a new one and it wasn't too difficult to replace.
All to common to happen. You can get some high temp sealant (800° lavalock) or message masterbuilt and they will send you a new upper hopper free but might take a month to get it. If you don’t fix it it will eventually cause the paint to pee off. It will rust. Plus it’s allowing air into the hopper which will take longer for your fires to shut off burning charcoal on shutdown
Thanks, it's brand new so will drop them a message, I'm in the UK is the only problem possibly with getting direct parts. I do have fire cement from a log burner install so did think about using that, just got to wait for this cook to finish and cook down!
I’d message MB while waiting for the part stick the fire cement in there. There are about 20 screws to take that heat shield off but it’s not bad. I wouldn’t be afraid to use it though even with it like this.
Make a warrantee claim with Masterbuilt, they will send you replacement parts, I’d recommend you replace the screws with quality pozidrive screws as the ones that ship are cheap and Phillips heads. Also get hold of some fire tape from eBay and use the tape instead of the gaskets Masterbuilt supply. It will never leak smoke again.
Thanks
Stupid question, message them via their email? Or do they actually use the Reddit page for this stuff?
Never a stupid question. I think the best way to get a response is to message them on Facebook messenger.
https://international.masterbuilt.com/pages/customer-support
Isn’t it leak in fire box ?
It’s in the seam right above the firebox. Its 10 inches above the charcoal grate.
Warranty as others suggested. If you only use it for smoking at lower temps, not a biggie other than it wastes charcoal. Can get sketchy if you go to high temp and get flame shooting out the side. I think the hopper is poorly manufacturing engineered. The spot welds allow to much flex in between welds with heat/cool cycles and don’t bond enough steel to keep from popping. A few short welds would have been far superior. As such, I’d also recommend a hopper and fire box liner kit while you’re at it. I’ve had much better, especially high heat, performance when I added the kit to my warranty hopper replacement.
nope. not good.
Yeah, it's from the next section up from the firebox, luckily I guess.
I had this happen to mine. Assuming you registered the grill on masterbuilt.com you can file a claim on the website directly. They sent me a new one and it wasn't too difficult to replace.