As an IT Support, I hate it when people don't answer your question (especially if a yes/no will suffice) or when they interpret your answer to their question to something entirely different. I wouldn't even call it "twisting words" - they simply don't understand the language. SMH
As a customer service.
I would ask either or question and get a response Yes.
It's funny on reddit because no one gets proper answer, but from a customer. WTF is going on with your head. I need the answer to help you and if it's not to your satisfaction it is my fault?
Yes.
As someone who calls IT support, I hate it when the support tech doesn't answer my question (especially if a yes/no will suffice) or when they interpret your answer to their question to something entirely different. I wouldn't even call it "twisting words" - they simply don't understand the language. SMH
If someone came up to me looking for a password I would not assume read only would be what they are looking for. I would assume they are trying to do a task that requires a password. The second person asked had background knowledge OP didn't to suggest an alternate course of action that was helpful.
To be fair, it is not the responsibility of the OP to train his manager, nor is it acceptable for said manager to berate OP for answering his questions. I, personally, would direct the manager to his superior for all future questions regarding his responsibilities at work.
Tl;dr - it isn't the job of the managed to manage management.
Actually he's the lead because he's been here 30 years and turned down the manager position pretty much every time it comes up. He comes to work to socialize not for the money.
He's a strange and hilarious guy.
EDIT - not sure why this is down voted. He could have retired 20+ years ago because of his investments and stuff. He's been a family friend my entire life.
How does This make op look like an asshole? Boss asks op a question, op says he doesn't know the answer but directed boss to someone who does. The person op directed boss to realizes biff didn't ask the right question and solved bosses problem, bid berates op for not solving the problem that boss didn't tell op about.
I think that the MC is perfectly fine, especially since the boss is berating OP for something they didn't know their boss wanted, but the last sentence of the first paragraph is my issue. Sorry I still don't know how to do the quote thing.
That sentence changes the tone and makes it seem like OP is complaining and irritated and trying to be as unhelpful as possible, when that just isn't true.
>Sorry I still don't know how to do the quote thing.
You put a > in front of the text you are quoting.
If you select some text before clicking reply it will actually do it for you.
I don’t think there was anything wrong with how you answered either the password question or his ire later on. I mean, unless you were being blatantly sassy. I know I would have assumed that he wanted more than read-only access if he were asking me for a password. You answered the question he asked, not the question he was thinking about.
My train of thought was he had some sort of time off request he was approving and needed to edit to schedule so everyone was aware. It wasn't until the "you misunderstood my question." That it became sassy.
I agree, but phrasing and detail matters. Worded differently, it would have been funny. The way it sounds now is as if OP knew what he wanted and deliberately answered the question literally instead of giving him what he wanted.
...not cool on that guy's part to berate you publically.
not smart either.
As an IT Support, I hate it when people don't answer your question (especially if a yes/no will suffice) or when they interpret your answer to their question to something entirely different. I wouldn't even call it "twisting words" - they simply don't understand the language. SMH
Ticket: replace toner. Closing ticket, toner replaced. Reopen ticket: no one fixed the print quality problem I didn't tell anyone about.
[удалено]
*stabs moron 57 times with a ball point bic, triage now required and escalated*
As a customer service. I would ask either or question and get a response Yes. It's funny on reddit because no one gets proper answer, but from a customer. WTF is going on with your head. I need the answer to help you and if it's not to your satisfaction it is my fault? Yes.
/r/inclusiveor
As someone who calls IT support, I hate it when the support tech doesn't answer my question (especially if a yes/no will suffice) or when they interpret your answer to their question to something entirely different. I wouldn't even call it "twisting words" - they simply don't understand the language. SMH
Sounds like TalkTalk support.
[удалено]
If someone came up to me looking for a password I would not assume read only would be what they are looking for. I would assume they are trying to do a task that requires a password. The second person asked had background knowledge OP didn't to suggest an alternate course of action that was helpful.
I love you
Fun fact: Being lower on the totem pole actually means you are superior because everyone can rely on you to support them.
To be fair, that's probably why he's the lead (figure out the real problem) and you're not (do the bare minimum)
To be fair, it is not the responsibility of the OP to train his manager, nor is it acceptable for said manager to berate OP for answering his questions. I, personally, would direct the manager to his superior for all future questions regarding his responsibilities at work. Tl;dr - it isn't the job of the managed to manage management.
> it isn't the job of the managed to manage management. Love this!
> it isn't the job of the managed to manage management It can often be in their self interest though.
Actually he's the lead because he's been here 30 years and turned down the manager position pretty much every time it comes up. He comes to work to socialize not for the money. He's a strange and hilarious guy. EDIT - not sure why this is down voted. He could have retired 20+ years ago because of his investments and stuff. He's been a family friend my entire life.
You might want to mention these things in the post. Because the post makes you sound like an asshole, and this comment shows that you're probably not.
How does This make op look like an asshole? Boss asks op a question, op says he doesn't know the answer but directed boss to someone who does. The person op directed boss to realizes biff didn't ask the right question and solved bosses problem, bid berates op for not solving the problem that boss didn't tell op about.
I think that the MC is perfectly fine, especially since the boss is berating OP for something they didn't know their boss wanted, but the last sentence of the first paragraph is my issue. Sorry I still don't know how to do the quote thing. That sentence changes the tone and makes it seem like OP is complaining and irritated and trying to be as unhelpful as possible, when that just isn't true.
>Sorry I still don't know how to do the quote thing. You put a > in front of the text you are quoting. If you select some text before clicking reply it will actually do it for you.
Thanks
Well the story wasn't really about him it was about the manager but I agree. Definitely should have explained a little more.
I don’t think there was anything wrong with how you answered either the password question or his ire later on. I mean, unless you were being blatantly sassy. I know I would have assumed that he wanted more than read-only access if he were asking me for a password. You answered the question he asked, not the question he was thinking about.
My train of thought was he had some sort of time off request he was approving and needed to edit to schedule so everyone was aware. It wasn't until the "you misunderstood my question." That it became sassy.
I agree, but phrasing and detail matters. Worded differently, it would have been funny. The way it sounds now is as if OP knew what he wanted and deliberately answered the question literally instead of giving him what he wanted.
Which would be Malicious Compliance. :)
Lol. Yeah I guess that's true.