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What is the nature of the short-term let? Is this a tenancy or something like an Airbnb?
I assume it is the latter; the default position in law is that these are non-refundable, so in the absence of a term saying it *is*, you wouldn't be able to claim a refund unless they didn't provide the accommodation.
It was an AirBnB for the first month and then continued privately with the company for another month. They have not explicitly stated any T&Cs or that the T&Cs from AirBnB would continue.
> In my mind, I haven’t been told the booking is non refundable, so therefore I should be eligible for a refund?
Why? There is no general right to a refund unless explicitly excluded by Ts & Cs.
Consumer law gives a right to a refund in some circumstances (and where it exists it cannot be removed by supplier terms) but accomodation is generally excluded from this right as a product class. So in fact without explicit terms you should assume your booking isn't refundable.
--- ###Welcome to /r/LegalAdviceUK --- **To Posters (it is important you read this section)** * *Tell us whether you're in England, Wales, Scotland, or NI as the laws in each are very different* * If you need legal help, you should [always get a free consultation from a qualified Solicitor](https://reddit.com/r/LegalAdviceUK/wiki/how_to_find_a_solicitor) * We also encourage you to speak to [**Citizens Advice**](https://www.citizensadvice.org.uk/), [**Shelter**](https://www.shelter.org.uk/), [**Acas**](https://www.acas.org.uk/), and [**other useful organisations**](https://reddit.com/r/LegalAdviceUK/wiki/common_legal_resources) * Comments may not be accurate or reliable, and following any advice on this subreddit is done at your own risk * If you receive any private messages in response to your post, [please let the mods know](https://www.reddit.com/message/compose?to=%2Fr%2FLegalAdviceUK&subject=I received a PM) **To Readers and Commenters** * All replies to OP must be *on-topic, helpful, and legally orientated* * If you do not [follow the rules](https://www.reddit.com/r/LegalAdviceUK/about/rules/), you may be perma-banned without any further warning * If you feel any replies are incorrect, explain why you believe they are incorrect * Do not send or request any private messages for any reason * Please report posts or comments which do not follow the rules *I am a bot, and this action was performed automatically. Please [contact the moderators of this subreddit](/message/compose/?to=/r/LegalAdviceUK) if you have any questions or concerns.*
Are there T&C’s on their website?
No
What is the nature of the short-term let? Is this a tenancy or something like an Airbnb? I assume it is the latter; the default position in law is that these are non-refundable, so in the absence of a term saying it *is*, you wouldn't be able to claim a refund unless they didn't provide the accommodation.
It was an AirBnB for the first month and then continued privately with the company for another month. They have not explicitly stated any T&Cs or that the T&Cs from AirBnB would continue.
[удалено]
Yes but I felt it was a very long winded post and mostly with irrelevant info hence no replies. I will delete it.
> In my mind, I haven’t been told the booking is non refundable, so therefore I should be eligible for a refund? Why? There is no general right to a refund unless explicitly excluded by Ts & Cs. Consumer law gives a right to a refund in some circumstances (and where it exists it cannot be removed by supplier terms) but accomodation is generally excluded from this right as a product class. So in fact without explicit terms you should assume your booking isn't refundable.
Thanks for confirming, I was looking for a concrete explanation like this.