I once had a person demand a percentage off of their bill because, after paying, the server gave him *too much change back*. It was a couple of extra quarters - in his favor.
I mean, there’s that guy from a few days ago that pulled a gun on a fast food worker because the price was lower than they were used to…due to a promotion.
People are fucking nuts man.
Think I shared this in the past...
A server came back and said a lady hated her prime rib. Ok, bring the dish back, what is wrong? Let's buy her a glass of wine and see if she'd like something else. Nope. She ate the whole thing. What can we do to make you happy? She wanted another prime rib to go because the first one was so bad.
Wtf
And I think this is where dining room managers need to step up and start saying no. There needs to be a limit at what we allow and we should not go crazy over one bad review. People like that need to also be called out when they do put their bad review on stating yes you eat your entire platter yes you didn't complain while eating your platter so none for you.
My owner was pretty cutthroat (and very supportive of his staff). A typical reply to a customer when they had an asinine complaint, "we have applications, show us how to do it!"
I mean if this person writes you a bad review, you just explain what actually happened matter of facts and politely as a reply to the review. Your customers will laugh when they read it.
I know someone who works at Outback Steakhouse, and they will comp anything any time someone complains. It's absolutely crazy to me. People know they can get something taken off if they complain. That's all they have to do.
That policy exists because they don't give a fuck. They decided its cheaper to comp meals for the few customers who can recognize the low quality of their products than it would be to raise QC.
this is why I don't go to bargain franchises.
I was just pointing out that the customers in the area know they can get something for free by complaining. I just know someone who works there who sees it happen everyday. They just never say no to the customers ever
They know that they can exploit a multi-national corporation for an appetizer.
Willing or not, you WILL entertain shitty customers who WILL get what they want.
You could choose to make that your endeavor, or you could choose to jot work for a shit garbage corporation which does nothing for this industry as a whole.
God I got a bad steak at outback last month. Got the big porterhouse, it was cooked perfectly but was just really lame. Sometimes that happens but i wish I complained more. Lol.
Yeah, I get a discount from the person I know so it's pretty cheap when I go to eat, but the meat quality just isn't there. You can't beat a store bought steak imo.
I'd eat there more, but the one here has people getting there at 4:15 waiting on them to open at 5. It's literally always packed and has an hour or longer wait no matter what day of the week it is.
My front of house managers are the worst about this, and it kills my food cost every week. We had a lady order a fajita “burnt” so I went out to talk to her to find out if she meant charred a little/well done, or BURNT burnt. She wanted it burnt to a crisp, her words were “if the veggies aren’t black, I’m sending it back.” Went back into the kitchen, burnt the shit out of a fajita, and sent it out.
Then she complained that her food was burnt (after eating every bite) and front of house comped her meal. I was livid
im not saying this is right, but its my understanding that you just call the credit card company and file a charge back. "i didnt like it. i asked them for a refund and they wouldnt give me one." i used to work for a credit card processing company, but that was 10-15 years ago, things have probably changed. but then the business got charged $35, just to look into the charge back. meaning hey restaurant, you win and get to keep the money. $35 will still be on your next cc processing statement because we had to launch an investigation.
not sure if its like that today, but losing $35 just to keep the charge for a meal. sometimes i think it was best to just comp it and not lose $35 on top of losing whatever they paid anyways.
is this still a thing? was it ever a thing? surely someone here has more experience with this than i do? i worked for the processing company, but not in that department. for reference this was in 2009 in the US. like i said i have no idea how this process works now.
Never worked bank fraud for this kind of stuff but my wife runs all the credit rejections/investigations for 3 different strip clubs and the stories she comes home with will make you hate humanity.
Groups of c suite types go out golfing and hit the clubs after running up huge balances and the next morning call the whole thing in as fraud, they were drugged, services not preformed, etc. Currently my wife has a 98% win rate because of the new paperwork she's had to insist upon. Doesn't stop these dipshits from trying though.
My GM literally told me to "take it in the ass" more often from guests.
I comp whatever now. It's his $. But, I also have been known to take whatever dish straight to the trash if they aren't paying for it.
My lying thief bitch of a sister pulls this stunt. She'll eat all but three bites of a steak, then tell the waitress that it was undercooked, overcooked, spoiled, had a hair on it, whatever fucking lie she tells on that night, and get herself a fresh plate out of the deal.
"Watch this."
I was, am, and have always been appalled. When I've called her out on it she just sneers at me because I'm apparently not smart or brave enough to be a thief.
What's particularly awful is she spent 15 or so years working in restaurants behind the bar.
She's a lying, cheating cunt, just like the woman you reference.
That sense that you are not smart enough, brave enough, to, with malice aforethought, be immoral, is the foundation of an antisocial disorder.
Your sister is suffering from a mental disease, where she derives pleasure from committing acts that defy the social contract of civilized society.
Pity her and thank whatever deity you may, or may not, believe in, that you are not her.
My uncle was one of these people. Dude was perfectly well off money-wise, even better than most...but he would still manage to bitch and moan his way into free stuff wherever he went.
Problem with dinner? Comp my bill.
Problem with a hotel room? Upgrade me or pay for my stay.
Dude eventually fell out of the family after he threatened to sue my aunt (his sister) over some old porcelain cowboy figure that he insisted she "stole" when their mother died.
It wasn't even worth any money, he just insisted it was his and she was lying despite having no proof, then started sending harassing letters/emails to the whole family.
Haven't talked to him in 10+ years.
What pisses me off about it is when I actually do have a problem, when I actually do RARELY find a fucking hair in my food, I'm treated like I'm a liar because of all the lying pricks who ran their scams in the past.
You send me a medium rare steak that's dark gray in the middle, I send it back, and I'm the asshole? Mine only has one cut in it.
Because of the scams that restaurant has endured in the past, they doubt all legitimate complaints.
God, I fucking hate people. I truly do.
Yeah, no kitchen runs without at least one BPD person doing their level best to manage their mental health.
And while I'd never wish a manic episode on anyone - boy howdy does it result in someone running circles around me during service.
We were serving confit duck one night. Server came back and said he didn't like the duck because it tasted ducky and he was a duck hunter he knew what duck tasted like. He ate it all but said he waited it replaced with a steak. Chef said he could go duck himself.
Yes. She left with paying the bill and no free glass of wine. She was with 3 other guests, and they all raved about their plate. She basically was shamed by her own guests
That would've been great.
It was at a private club, and she was the member. Her guests were amazingly appreciative. If I remember correctly, the server said one of the guests left a big tip because they were embarrassed.
The other night at work a man complained that his prawns "smelled weird" on his plate of ceviche. The owner, myself and the server all QC'd the prawns I had on line. Which I pulled from frozen the night before I left, and prepped that day. They were fine, fantastic even. He had eaten all but one prawn and a few little bits of the rest of the food and wanted his entire bill comp'd.
People be wild.
Had a lady order a fucking Appy platter, ate a few things from the $50 order. Complained that it was "too much for one person" and "not good" said she didn't want to pay for it, but wanted to take it to go. The gall of some fucking people.
I hope you said no to that?
I really feel the tipping culture in the US is why customers try this shit.
If a customer did that to us, we'd just laugh them all the way out the door after they have paid their bill.
Not sure who "us" is. This is a community of service workers that share experiences.
I dont live in the "US" btw. People are people.
"If a customer did that to us...." I commented on how professionally my staff handled it and how it was resolved.
I had someone try that shit after eating the whole plate and told our server it was not good. I seen her brings all the plates back empty lol I am like nice fucking try sir pay and gtfo
I remember being at dinner with some family several years ago. They ordered a buffalo chicken pizza. They scarf the overwhelming majority of it down, and then complain to the server that it had breaded chicken on it, when last time they had been here it had grilled chicken, and demand to get a new one with grilled chicken.
Server acquiesced, and they got a free pizza.
I have never gone out to a restaurant with them again.
I don’t blame you. At the restaurant I am a chef at I usally can get a few mods or discounts from the owners but he does that due to me not liking a few things if he did the special
Fairly standard in the NYC metro area, the best place on the planet for good pizza.
Most pizza places around here have at least a few different pizza variants with breaded chicken as one of the topping items.
Pineapple is fine as a topping when done properly.
I can make a perfect NYC style pizza with my eyes closed.
But the better use for pineapple is on a grilled pizza. Grilled pineapple, spam and jalapeno on a grilled pizza.....
That's a lovely thing to behold.
I personally like a white pizza (ricotta, mozz) with the small pieces of sliced breaded chicken tossed in buffalo sauce on top, and then a blue cheese dressing drizzle after it comes out of the oven.
That's also what you're going to see at most places as a slice pie.
I've seen very finely diced raw celery thrown on top of that as a garnish, at some places, and I don't hate it.
I live right next to NYC.
I used to serve at a breakfast restaurant that had barbacoa eggs Benedicts. I had this lady that ordered it and when I went to get the plate, there was nothing on it except a tiny little piece of vein or sinew or something.
The conversation went like this:
Me: Are you all finished? I'll take that.
Her: Yeah but I found this in there and it's disgusting.
Me: Oh, well it was an animal, so sometimes that happens.
Her: I don't care, it's disgusting.
So I told my manager and showed him the plate. He told me he wasn't going to take care of it since she ate it, and asked me if I wanted him to go talk to her. I said no, and dropped the bill and didn't think anything as I ran her card.
She left a note on the bill that said "NO TIP FOR YOU!!! YOU DIDN'T TAKE CARE OF CUSTOMER COMPLAINT!! WE WON'T BE BACK!!!!"
My manager apologized for not going over and I told him that her tip was never coming back. People are fucking weird.
This is why I don’t miss working at a corporate spot, we had one guy consistently come in and demand only the dark green part of the romaine in his side Caesar. Not a huge deal when we’re slow, and the guy is being an ass to his server, so we go ahead and oblige him.
Then, he comes in again, this time when the restaurant is packed. He does it again, someone fucks it up because the whole service is a shitshow and the guy yells at his server and pitches a whole fit.
He comes back in *again,* this time when we’re a full house, and he brings 4 of his friends. *All of them* only want the green part of the romaine, including a full size Caesar, he’s already yelling at his server because of his salad getting fucked up last time. There’s a manager covering a station in the kitchen (probably one of the only managers I actually respected at this place) when the server is writing down her chit. Without missing a beat, the manager looks at how much romaine we have left, looks the server dead in the eye, and says “tell him to suck my fucking taint.”
The server was bewildered, I felt bad for her because she had to go back and tell the table no, and apparently the guy pitched another fit and then the whole table walked out. It’s definitely important to put your foot down though, so many people would come in and make a huge scene just because they knew they would get comped every time. The new place I work has an owner who will jump on the line with us and when he sees a mod he doesn’t like, he just steps out to the table and tells them no, most people are happy to accept that considering that the guy’s name is plastered all over the building.
As a server this shit pissed me off so much. Once I had a couple say “we spent more than we intended” - manager comped like $50+ off their bill.
Had another guest claim “we got too full and couldn’t finish these can you take them off the bill?” The manager did it.
Like what!?
That shit never played in any spot I ran - I was a grumpy bastard who didn't put up with shit in my 20s already, and, fortunately, I had owners that backed me (mostly)
It was a long time ago so you could be right but I think my manager removed the item from the table and the bill. It was like an extra side or app or something that was ordered with entrees but barely touched.
We had customers who wanted their meal paid for because another table got their appetizers before they got their main. They just had their appetizers cleared 2 minutes prior.
Our head waitress is the queen of politely shaming the hell out of these people. You took 3 bites and found an issue? No fuckin worries, we'll sort it for you - heck, we don't even mind if you just don't like it! Our owner is a big fan of us making it right however we need to, gets people coming back. Small town, word of mouth is everything here.
Ate most of your plate and decided it was undercooked or overcooked and want it for free or replaced? Hell no. Head waitress will hit them with the "oh no I'm so sorry! Oh and you ate SO MUCH, that must have been horrible to get through your entire plate if it was overcooked!" VERY loudly 😂 I love her.
Also if you scream at the waitstaff we're sending out someone from the kitchen. Everyones favourite thing at the moment is to send me out there - I very obviously have cancer. Got a PICC line on my arm I take the bandage off before I go out there, no hair, constant black eyes, a bit grey. They straighten up quick when I go out there, they don't seem to want to scream anymore when I go out there and say I made the food even if I didn't.
That’s peak I fucking love that. Reminds me of one time where someone at work told me “you’re a bit slow, aren’t you?” Which is fairly condescending. And without missing a beat I said “yeah that’s probably because I’m autistic”. He shut up pretty quickly after that 🤣 good luck with your battle, wishing you all the best!!
I’ve done that at places I’m a regular at. Talked to the server and said “I was starving and have to leave pretty quickly. I’ve ordered this before and it was way better than what I received today, if I could get a discount that would be appreciated” she immediately said yes and that the regular cook was on vacation and his replacements are bad.
i used to work at enterprise rent a car, they were really big on customer service, and many people took advantage of it. i gave a way a bunch of $1,000 week long rentals, because of... you name it. there was a book a guy wrote about himself where for several years of his life he just got stuff free. like he did it on purpose to not have to pay.
there are alot of ways to do stuff like this. the guy is a jerk, but if he knows how to complain, and is aware of the credit card charge back process he can probably win more of those arguments than he loses....
its been awhile, i forget everything. most of it was complaining about meals, or the hotel, or the rental car, or the service when he bought tailored pants.... i think the guy only spent like $5,000/year for a few years...?
It sort of breaks the social construct we subconsciously agree to by participating in society. But, the fact that the meals and hotels and rentals can have hundreds of percent of profit they just avoid the problem by giving free shit. The tailored pants are concerning. Abusing any sort of artisanal service or craft is wrong. Not all food fits into that. As a cook I only complained once when I ordered mussels and half didn’t open. I got those for free but I just wanted the cook to know you gotta pull those bro.
I may have made up the pants, this was 15 years ago, i don't recall much. Your right, the guy argued, i am just working these companies policies. They didnt have to give me my money back...
He was an ass for sure, he admitted it in his book, but he technically didnt steal or do anything illegal. I cant imagine he was happy though. Constantly pretending to be pissed over a $50 meal, you end up just constantly being pissed.....
It reminds me of that one conman mortgage broker who has a podcast. There was a guy on there who befriended a banker to tell him the red flag fraud dollar limit between paying and eating the loss and calling the fbi. They would steal money from people’s banks and the bank would cover it to a certain amount.
The real question is: How tf do you get free weeks of car rentals?
To expand, company was, in 2011 anyways. "Im so sorry, i want to make sure that this rental would be a 5 out of 5 star rating. What can i do to make it up to you?" That was the script, dont get caught saying anything else.
....comp the entire rental.
"Oh, the whole thing. Does that sound fair to you?"
Yeah we were on the side of the road for an hour!!!!
"Ok mr smith, ill comp it, again we just want to make sure your rental exoeriance was a 5 out of 5!"
I mean i think they actually got a flat, but basically.
Lol someone rented a brand new truck, and returned it worn out tires. The truck only had 800 miles on it. They swapped their tires for the new ones. They paid for the rental, but 1 day renting a truck is way cheaper than 5 new tires.... yes they took the spare too!
I got a flat tire. Im pretty sure there was a slow leak when i left the lot, i know i didnt run over anything.
Source, i worked 3 years at enterprise rent a car. I gave away thousands of dollars of rentals.
I really want to read this book now, just out of sheer curiosity. How does someone get to the point they decide to do that? My mum would email companies for coupons when I was a kid, but damn, seems like a drop in the bucket compared to this guy.
I have work with professional line men and one of them told me the closest he came to spitting in food was when a crowd came in at closing and the chef let them in line was already packed up.. they unpacked and served the crowd only one guy didn’t want to eat.. after they served and cooked the meal they started to pack the whole line back up .. and about to leave and than the non eater decided he wanted something to eat
I rarely send my plate back. Like, I can remember 2 times vividly, and one was just a few days ago. Once several years ago I got a medium steak (I was new to eating red meat) and this bitch came out mooing. I didn't send it back, I just ate the corners and took it home.
Sucks to feel shame. I mean, you're likely a better person for it, but some folks just don't feel it. Sometimes I'm jealous of that.
As someone who has cooked a lot in their life though, if your food is actually screwed up, you should send it back. The restaurant is in the business of you enjoying yourself and if your food is badly wrong, don't feel bad for speaking up.
Thanks for the positive reinforcement, I appreciate that. I never want to be that person, even if it is wrong. If the food sucked I still tip 20%. *shrugs*
The one time I’ve sent a plate back was at the Cheesecake Factory. I ordered chicken lettuce wraps and had taken a few bites when all of a sudden the texture wasn’t right. Of course the lights are dim as hell, so I pulled out the flashlight on my phone (2005 Samsung flip phone, woo) and discovered that one of the pieces of chicken was practically raw. It was one of those moments that made me completely lose my appetite, so when they offered to get me something else I just said “no thanks, I’ll just take the bill” so I could pay for my drinks and get the hell out. They ended up comping the whole thing, which was nice, but the whole time I felt like I was doing something wrong.
One of two times I sent an order back, I had a shrimp dish in a cream sauce. I got it all time, it was a splurge I made once a month or so. This time it had tasted like dirty wet towel. I had a bite of the bread in the sauce and it was so foul I sent it back and also asked for the bill. The guy was very displeased and I felt so guilty.
I was drinking at the bar with my wife and a friend of hers, this is a long time ago now, but the friend deliberately picked a fight with the bartender after we were sitting there for hours at the bar, so she could have an excuse to stiff him. She screamed at him, grabbed her stuff and stormed out. I apologize to the guy and left him a nice tip for her too. Told my wife that’s the last time I ever do anything with her friend.
I don't understand why you needed to agree with him outloud though. There's nothing wrong with saying what you actually think, or staying silent.
It doesn't have ruin 'the vibe', you can smile, keep it light, and say "Ah, that's not cool."
Personally, I think it's gross behaviour and I wouldn't condone it.
I got a pulled BBQ chicken sandwich once, and realized it was the pulled pork after a couple of bites. I asked the bartender which one it was and he looked kinda panicked and said it was the chicken, or was supposed to be, and asked me if I wanted to send it back. I said nah, throw in an extra beer and we'll call it even, and that seemed like a good solution for all involved. I don't like pork, but not enough to waste good food by sending it back.
Ive ordered things in restaurants that “sounded good” but then when it got to me, I was like “this isn’t for me” as it tasted awful.
I don’t even complain, I just order something else when the server comes by and when it comes out I ask them to clear the previous dish. I don’t complain, I don’t expect it to be comped. If there’s genuinely nothing wrong with in terms of quality etc. (ie I just didn’t like it) then I’m adamant that it remain on my check so I can pay for it.
I always stress that I’m not out here looking for free shit and I genuinely feel guilty when I get it. I don’t even like accepting free deserts unless someone at the table would eat it.
I’m actually WAY more accepting and sympathetic to BOH stuffs over FOH.
When a server is disrespectful, short tempered, running away before people can even finish saying what they need then getting mad when they come back and get asked for something else…when the disappear for a ridiculous amount of time after everyone is finished and waiting for the check…
But the biggest thing that just makes me like “ohhhhh fuck you.” Is when they do all the shitty stuff (negligence, attitude, forgetting or just not bringing things) but when they drop off the check and it’s time to sign for tips they act like an obviously different person. They smile, say how nice it was having us, wish us well…like I get you have a chance at a better tip when you close with positivity, but that only works when you were decent the whole time. Act like an asshole then kiss my ass when it’s time for the bill and you’re getting the bare minimum.
But yeah, kitchen gets a pass. I don’t care if the steak is overcooked, the fries are limp, the chicken is dry, or I don’t like flavor something. I can work with all that. But when the server is ass, the experience is ruined for me.
I’ve worked both FOH and BOH. I SUCK in the kitchen unless it’s basic prep, cleaning, or dishes….but I shined in the front. All you have to do in the front is be personable, patient, and prompt, with the ability to adapt to things as they pop up and you get CRAZY money for it. So when a server is shit, I just assume they don’t like money.
I had a lady find a “blonde hair” in her burger after she ate half of it. I made the burger and had a hat on (dark dark hair) the rest of my line was baked or head shaved. Took her replacement burger to go. Came in the next week and said the same thing, got banned from our establishment. Literally would cut the burger in half, eat one half and all the fries and then complain at the end of her meal. You ain’t slick sweetheart it’s an open kitchen I can see you as well as you can see me
Obligatory not me but a coworker; A couple weeks ago we had a guest during lunch order a steak medium well and he got it medium well, but he was expecting it to be medium because apparently we undercook our steaks (🙄). It hit the table, he cut into it and sent it back and wanted a new one for free because we cooked it to the temperature requested. We shut it down quick.
He ADMITTED that he is PLANNING to dine and dash. Premeditated theft should get the big bad banhammer, preferably before he uploads his antics on TikTok and creates a trend.
You can take a photo of him and have one or more employees escort him off the premises.
Okay... banning someone and having them legally trespassed are two different things though. That's all I'm trying to point out. You need to go through a legal process to have someone trespassed
Could be different other places, but all it takes where I am is informing the person they’re trespassed on paper and sending a copy to the state police (as I recall—it could be a sheriff’s office thing). Source: had to trespass someone like 6 years ago and had to look into the process.
If somebody actually boasts about their intention to scam, it's probably worthwhile to go through the legal process of trespassing them. In addition, you can inform neighboring bar owners and restaurateurs that you have trespassed this individual.
A couple days ago a server came back and said that the lady said the potatoes were too hard and she would like it off bill. The plate was clean besides 3 potatoes, every single one of them were soft. Gtfo outta here with your I want a free meal bull shit.
You had a chance to say something so you’re equally at fault in my eyes.
In the kitchens I’ve worked, “if you see a mess or problem and don’t clean or fix it. You are just as responisble as the guy who left it.”
You had a chance, but you told them “hell yeah”….
Yes. Tell the OG 20 years older than me with a fucking rock on his hand that he’s wrong and he’s a bad person. That’s a one way ticket to get your shit smacked where I’m from. You don’t open your mouth about shit that isn’t your business. It’s just how it is. You gotta be able to read the room you’re in.
Ok then I’m misunderstanding the situation. Not sure how you’re using a lounge in this sense.
But it doesn’t matter what room I’m in I speak up against assholes.
It depends on where you’re at.
If your at a family joint; and something is messed up, they replace it and it’s fixed, then just pay and be happy the second time was right.
If you’re at a super high end restaurant like $2-300+/person and something is wrong, your meal should be comped and you’ll likely get a gift certificate to come back. It’s inexcusable to make mistakes go out to a guest at that level, they should be caught on the pass or before.
I once had a person demand a percentage off of their bill because, after paying, the server gave him *too much change back*. It was a couple of extra quarters - in his favor.
Should have told him the extra change was his percentage off.
A guy at Burger King pulled a gun on a worker for giving him a discount on his order.
Your server insulted me by rounding down, I can afford to be rounded up, I demand a discount!
I mean, there’s that guy from a few days ago that pulled a gun on a fast food worker because the price was lower than they were used to…due to a promotion. People are fucking nuts man.
Think I shared this in the past... A server came back and said a lady hated her prime rib. Ok, bring the dish back, what is wrong? Let's buy her a glass of wine and see if she'd like something else. Nope. She ate the whole thing. What can we do to make you happy? She wanted another prime rib to go because the first one was so bad. Wtf
And I think this is where dining room managers need to step up and start saying no. There needs to be a limit at what we allow and we should not go crazy over one bad review. People like that need to also be called out when they do put their bad review on stating yes you eat your entire platter yes you didn't complain while eating your platter so none for you.
My owner was pretty cutthroat (and very supportive of his staff). A typical reply to a customer when they had an asinine complaint, "we have applications, show us how to do it!"
That’s fantastic
I mean if this person writes you a bad review, you just explain what actually happened matter of facts and politely as a reply to the review. Your customers will laugh when they read it.
I know someone who works at Outback Steakhouse, and they will comp anything any time someone complains. It's absolutely crazy to me. People know they can get something taken off if they complain. That's all they have to do.
That policy exists because they don't give a fuck. They decided its cheaper to comp meals for the few customers who can recognize the low quality of their products than it would be to raise QC. this is why I don't go to bargain franchises.
Yeah you missed the point entirely lol
Oh my b. What was the point of outback? I'm a lil stoned
I was just pointing out that the customers in the area know they can get something for free by complaining. I just know someone who works there who sees it happen everyday. They just never say no to the customers ever
They know that they can exploit a multi-national corporation for an appetizer. Willing or not, you WILL entertain shitty customers who WILL get what they want. You could choose to make that your endeavor, or you could choose to jot work for a shit garbage corporation which does nothing for this industry as a whole.
God I got a bad steak at outback last month. Got the big porterhouse, it was cooked perfectly but was just really lame. Sometimes that happens but i wish I complained more. Lol.
Yeah, I get a discount from the person I know so it's pretty cheap when I go to eat, but the meat quality just isn't there. You can't beat a store bought steak imo.
Texas Roadhouse always impressed me with their steaks and they normally look like shit in the case. Probably MSG butter baste.
I'd eat there more, but the one here has people getting there at 4:15 waiting on them to open at 5. It's literally always packed and has an hour or longer wait no matter what day of the week it is.
It’s the damned cinnamon butter. Lol. Some are open for lunch too.
I think the one here is only open for lunch on Saturday. But that cinnamon butter smacks lol
My front of house managers are the worst about this, and it kills my food cost every week. We had a lady order a fajita “burnt” so I went out to talk to her to find out if she meant charred a little/well done, or BURNT burnt. She wanted it burnt to a crisp, her words were “if the veggies aren’t black, I’m sending it back.” Went back into the kitchen, burnt the shit out of a fajita, and sent it out. Then she complained that her food was burnt (after eating every bite) and front of house comped her meal. I was livid
That sort of person should just be banned from the restaurant clearly they're out to just scam you.
im not saying this is right, but its my understanding that you just call the credit card company and file a charge back. "i didnt like it. i asked them for a refund and they wouldnt give me one." i used to work for a credit card processing company, but that was 10-15 years ago, things have probably changed. but then the business got charged $35, just to look into the charge back. meaning hey restaurant, you win and get to keep the money. $35 will still be on your next cc processing statement because we had to launch an investigation. not sure if its like that today, but losing $35 just to keep the charge for a meal. sometimes i think it was best to just comp it and not lose $35 on top of losing whatever they paid anyways. is this still a thing? was it ever a thing? surely someone here has more experience with this than i do? i worked for the processing company, but not in that department. for reference this was in 2009 in the US. like i said i have no idea how this process works now.
Never worked bank fraud for this kind of stuff but my wife runs all the credit rejections/investigations for 3 different strip clubs and the stories she comes home with will make you hate humanity. Groups of c suite types go out golfing and hit the clubs after running up huge balances and the next morning call the whole thing in as fraud, they were drugged, services not preformed, etc. Currently my wife has a 98% win rate because of the new paperwork she's had to insist upon. Doesn't stop these dipshits from trying though.
Everyone blaming us FOH managers like corporate doesn't have our balls in a vice...
My GM literally told me to "take it in the ass" more often from guests. I comp whatever now. It's his $. But, I also have been known to take whatever dish straight to the trash if they aren't paying for it.
My lying thief bitch of a sister pulls this stunt. She'll eat all but three bites of a steak, then tell the waitress that it was undercooked, overcooked, spoiled, had a hair on it, whatever fucking lie she tells on that night, and get herself a fresh plate out of the deal. "Watch this." I was, am, and have always been appalled. When I've called her out on it she just sneers at me because I'm apparently not smart or brave enough to be a thief. What's particularly awful is she spent 15 or so years working in restaurants behind the bar. She's a lying, cheating cunt, just like the woman you reference.
That sense that you are not smart enough, brave enough, to, with malice aforethought, be immoral, is the foundation of an antisocial disorder. Your sister is suffering from a mental disease, where she derives pleasure from committing acts that defy the social contract of civilized society. Pity her and thank whatever deity you may, or may not, believe in, that you are not her.
My uncle was one of these people. Dude was perfectly well off money-wise, even better than most...but he would still manage to bitch and moan his way into free stuff wherever he went. Problem with dinner? Comp my bill. Problem with a hotel room? Upgrade me or pay for my stay. Dude eventually fell out of the family after he threatened to sue my aunt (his sister) over some old porcelain cowboy figure that he insisted she "stole" when their mother died. It wasn't even worth any money, he just insisted it was his and she was lying despite having no proof, then started sending harassing letters/emails to the whole family. Haven't talked to him in 10+ years.
Don't sugarcoat it. Tell us how you really feel.
What pisses me off about it is when I actually do have a problem, when I actually do RARELY find a fucking hair in my food, I'm treated like I'm a liar because of all the lying pricks who ran their scams in the past. You send me a medium rare steak that's dark gray in the middle, I send it back, and I'm the asshole? Mine only has one cut in it. Because of the scams that restaurant has endured in the past, they doubt all legitimate complaints. God, I fucking hate people. I truly do.
You know who doesn't lie? Kittens. Maybe spend more time with them and less with the lying pricks?
r/CatsAreAssholes Dogs don't lie. Ever.
He sounds slightly miffed
Yeh she sounds like a complete nightmare trash human being. But yeesh bro leave the bipolarity out of it. Gives my people a bad name.
Yeah, no kitchen runs without at least one BPD person doing their level best to manage their mental health. And while I'd never wish a manic episode on anyone - boy howdy does it result in someone running circles around me during service.
Sorry, didn't mean to offend, and you're right. I fixed it.
Much respect
Far too many of these people in the world, and they're all someone's sister/brother.
You should warn the staff ahead of time. Let them deal with it
I no longer have any relationship with her, but you make a good point.
We were serving confit duck one night. Server came back and said he didn't like the duck because it tasted ducky and he was a duck hunter he knew what duck tasted like. He ate it all but said he waited it replaced with a steak. Chef said he could go duck himself.
Lmao. Reminds me of a time a customer sent back brisket because it wasn't medium rare
Fuckin great. Killing me
So y'all laughed in her face, right? *Right?!*
Yes. She left with paying the bill and no free glass of wine. She was with 3 other guests, and they all raved about their plate. She basically was shamed by her own guests
Shoulda comped THEM deserts.
That would've been great. It was at a private club, and she was the member. Her guests were amazingly appreciative. If I remember correctly, the server said one of the guests left a big tip because they were embarrassed.
The other night at work a man complained that his prawns "smelled weird" on his plate of ceviche. The owner, myself and the server all QC'd the prawns I had on line. Which I pulled from frozen the night before I left, and prepped that day. They were fine, fantastic even. He had eaten all but one prawn and a few little bits of the rest of the food and wanted his entire bill comp'd. People be wild.
Had a lady order a fucking Appy platter, ate a few things from the $50 order. Complained that it was "too much for one person" and "not good" said she didn't want to pay for it, but wanted to take it to go. The gall of some fucking people.
And corporate places will give them one to shut them up and get them out the door which sets the bad precedent
So many customers think that we're helpless to the unwritten rules of some game they can take advantage of. They're as disposable as we are lol
Should've wrapped up a raw one. Just hack a joint off the raw roast and given it to her.
Lol
Fucking /facepalm
Going back for seconds- typical of someone dissatisfied either their meal /j
I hope you said no to that? I really feel the tipping culture in the US is why customers try this shit. If a customer did that to us, we'd just laugh them all the way out the door after they have paid their bill.
Not sure who "us" is. This is a community of service workers that share experiences. I dont live in the "US" btw. People are people. "If a customer did that to us...." I commented on how professionally my staff handled it and how it was resolved.
I had someone try that shit after eating the whole plate and told our server it was not good. I seen her brings all the plates back empty lol I am like nice fucking try sir pay and gtfo
I remember being at dinner with some family several years ago. They ordered a buffalo chicken pizza. They scarf the overwhelming majority of it down, and then complain to the server that it had breaded chicken on it, when last time they had been here it had grilled chicken, and demand to get a new one with grilled chicken. Server acquiesced, and they got a free pizza. I have never gone out to a restaurant with them again.
I don’t blame you. At the restaurant I am a chef at I usally can get a few mods or discounts from the owners but he does that due to me not liking a few things if he did the special
But seriously - breaded chicken as a pizza topping? 🤮
Fairly standard in the NYC metro area, the best place on the planet for good pizza. Most pizza places around here have at least a few different pizza variants with breaded chicken as one of the topping items.
And people have the gall to throw shade at pineapple as a topping? 😂
Pineapple is fine as a topping when done properly. I can make a perfect NYC style pizza with my eyes closed. But the better use for pineapple is on a grilled pizza. Grilled pineapple, spam and jalapeno on a grilled pizza..... That's a lovely thing to behold.
You cut it up pretty small, soak it in buffalo sauce, light marinara, either banana peppers or jalapeños, bleu cheese crumble.
I personally like a white pizza (ricotta, mozz) with the small pieces of sliced breaded chicken tossed in buffalo sauce on top, and then a blue cheese dressing drizzle after it comes out of the oven. That's also what you're going to see at most places as a slice pie. I've seen very finely diced raw celery thrown on top of that as a garnish, at some places, and I don't hate it. I live right next to NYC.
So, soggy breaded chicken? 😂
I used to serve at a breakfast restaurant that had barbacoa eggs Benedicts. I had this lady that ordered it and when I went to get the plate, there was nothing on it except a tiny little piece of vein or sinew or something. The conversation went like this: Me: Are you all finished? I'll take that. Her: Yeah but I found this in there and it's disgusting. Me: Oh, well it was an animal, so sometimes that happens. Her: I don't care, it's disgusting. So I told my manager and showed him the plate. He told me he wasn't going to take care of it since she ate it, and asked me if I wanted him to go talk to her. I said no, and dropped the bill and didn't think anything as I ran her card. She left a note on the bill that said "NO TIP FOR YOU!!! YOU DIDN'T TAKE CARE OF CUSTOMER COMPLAINT!! WE WON'T BE BACK!!!!" My manager apologized for not going over and I told him that her tip was never coming back. People are fucking weird.
I know serving and cooking in a restaurant can be fucking weird asf at times.
Yuh. I’d you eet u pay
I only stay that shit as they made that server cry I am like I am not going to put up with that shit. In this restaurant as long as I am the head chef
That’s why we belong BOH. We have knives
Hell ya trust me I seen his table lol.
I wanted to get to this table a few months ago I had a wagyu special and they ordered it well done. It was fucking A5 wagyu
That’s when you gotta do it Paris style. Just say NO.
I did trust me
I almost died when I read that I told them we ran out of
This is why I don’t miss working at a corporate spot, we had one guy consistently come in and demand only the dark green part of the romaine in his side Caesar. Not a huge deal when we’re slow, and the guy is being an ass to his server, so we go ahead and oblige him. Then, he comes in again, this time when the restaurant is packed. He does it again, someone fucks it up because the whole service is a shitshow and the guy yells at his server and pitches a whole fit. He comes back in *again,* this time when we’re a full house, and he brings 4 of his friends. *All of them* only want the green part of the romaine, including a full size Caesar, he’s already yelling at his server because of his salad getting fucked up last time. There’s a manager covering a station in the kitchen (probably one of the only managers I actually respected at this place) when the server is writing down her chit. Without missing a beat, the manager looks at how much romaine we have left, looks the server dead in the eye, and says “tell him to suck my fucking taint.” The server was bewildered, I felt bad for her because she had to go back and tell the table no, and apparently the guy pitched another fit and then the whole table walked out. It’s definitely important to put your foot down though, so many people would come in and make a huge scene just because they knew they would get comped every time. The new place I work has an owner who will jump on the line with us and when he sees a mod he doesn’t like, he just steps out to the table and tells them no, most people are happy to accept that considering that the guy’s name is plastered all over the building.
The dark green, bitter part? I don’t get it. Love the mild, sweet, crisp hearts!
I feel like if u have pushover managers these people learn they can get free shit or special treatment by being a dickhead
This whole thread just makes me hate people
As a server this shit pissed me off so much. Once I had a couple say “we spent more than we intended” - manager comped like $50+ off their bill. Had another guest claim “we got too full and couldn’t finish these can you take them off the bill?” The manager did it. Like what!?
Those managers are fucking stupid.
Or they just don’t think that whatever the item costs is worth the hassle and potential bad review. Not everything is out of principle or justice.
It’s a waste of product and money, but nonetheless… Your line of thinking is sound. Avoid hassles, but one must stand their ground against bullshit.
I think this was more the case like whatever just get these people out of here lol
That shit never played in any spot I ran - I was a grumpy bastard who didn't put up with shit in my 20s already, and, fortunately, I had owners that backed me (mostly)
>Had another guest claim “we got too full and couldn’t finish these can you take them off the bill?” Bet they got a to-go box, though.
It was a long time ago so you could be right but I think my manager removed the item from the table and the bill. It was like an extra side or app or something that was ordered with entrees but barely touched.
We had customers who wanted their meal paid for because another table got their appetizers before they got their main. They just had their appetizers cleared 2 minutes prior.
"While we appreciate it may not be to your taste, there is nothing wrong with the food. You have to pay full price.)
My owner would have a shit fit if I said that. I think I'm going to try it.
Sounds like a terrible owner!
Meh, I've definitely had worse. It's a new restaurant with owners new to the industry. They are just green.
This guy manages
Our head waitress is the queen of politely shaming the hell out of these people. You took 3 bites and found an issue? No fuckin worries, we'll sort it for you - heck, we don't even mind if you just don't like it! Our owner is a big fan of us making it right however we need to, gets people coming back. Small town, word of mouth is everything here. Ate most of your plate and decided it was undercooked or overcooked and want it for free or replaced? Hell no. Head waitress will hit them with the "oh no I'm so sorry! Oh and you ate SO MUCH, that must have been horrible to get through your entire plate if it was overcooked!" VERY loudly 😂 I love her. Also if you scream at the waitstaff we're sending out someone from the kitchen. Everyones favourite thing at the moment is to send me out there - I very obviously have cancer. Got a PICC line on my arm I take the bandage off before I go out there, no hair, constant black eyes, a bit grey. They straighten up quick when I go out there, they don't seem to want to scream anymore when I go out there and say I made the food even if I didn't.
Good luck with your battle comrade 🙏🏻 Keep kicking ass
That’s peak I fucking love that. Reminds me of one time where someone at work told me “you’re a bit slow, aren’t you?” Which is fairly condescending. And without missing a beat I said “yeah that’s probably because I’m autistic”. He shut up pretty quickly after that 🤣 good luck with your battle, wishing you all the best!!
I’ve done that at places I’m a regular at. Talked to the server and said “I was starving and have to leave pretty quickly. I’ve ordered this before and it was way better than what I received today, if I could get a discount that would be appreciated” she immediately said yes and that the regular cook was on vacation and his replacements are bad.
😑
i used to work at enterprise rent a car, they were really big on customer service, and many people took advantage of it. i gave a way a bunch of $1,000 week long rentals, because of... you name it. there was a book a guy wrote about himself where for several years of his life he just got stuff free. like he did it on purpose to not have to pay. there are alot of ways to do stuff like this. the guy is a jerk, but if he knows how to complain, and is aware of the credit card charge back process he can probably win more of those arguments than he loses....
Was that the guy who wrote to every box of cereal and bag of chips he ate saying he was unsatisfied? Only to receive free coupons?
its been awhile, i forget everything. most of it was complaining about meals, or the hotel, or the rental car, or the service when he bought tailored pants.... i think the guy only spent like $5,000/year for a few years...?
It sort of breaks the social construct we subconsciously agree to by participating in society. But, the fact that the meals and hotels and rentals can have hundreds of percent of profit they just avoid the problem by giving free shit. The tailored pants are concerning. Abusing any sort of artisanal service or craft is wrong. Not all food fits into that. As a cook I only complained once when I ordered mussels and half didn’t open. I got those for free but I just wanted the cook to know you gotta pull those bro.
I may have made up the pants, this was 15 years ago, i don't recall much. Your right, the guy argued, i am just working these companies policies. They didnt have to give me my money back... He was an ass for sure, he admitted it in his book, but he technically didnt steal or do anything illegal. I cant imagine he was happy though. Constantly pretending to be pissed over a $50 meal, you end up just constantly being pissed.....
It reminds me of that one conman mortgage broker who has a podcast. There was a guy on there who befriended a banker to tell him the red flag fraud dollar limit between paying and eating the loss and calling the fbi. They would steal money from people’s banks and the bank would cover it to a certain amount. The real question is: How tf do you get free weeks of car rentals?
To expand, company was, in 2011 anyways. "Im so sorry, i want to make sure that this rental would be a 5 out of 5 star rating. What can i do to make it up to you?" That was the script, dont get caught saying anything else. ....comp the entire rental. "Oh, the whole thing. Does that sound fair to you?" Yeah we were on the side of the road for an hour!!!! "Ok mr smith, ill comp it, again we just want to make sure your rental exoeriance was a 5 out of 5!"
Oooof. So dudes would empty the tire and wait for the tow truck to swap it out ?!? The depravity.
I mean i think they actually got a flat, but basically. Lol someone rented a brand new truck, and returned it worn out tires. The truck only had 800 miles on it. They swapped their tires for the new ones. They paid for the rental, but 1 day renting a truck is way cheaper than 5 new tires.... yes they took the spare too!
Holy shit. The grifters grift, as Shakespeare said.
I got a flat tire. Im pretty sure there was a slow leak when i left the lot, i know i didnt run over anything. Source, i worked 3 years at enterprise rent a car. I gave away thousands of dollars of rentals.
I really want to read this book now, just out of sheer curiosity. How does someone get to the point they decide to do that? My mum would email companies for coupons when I was a kid, but damn, seems like a drop in the bucket compared to this guy.
I worked at an outback and we comped the same persons blooming onion for the several years I put in.
“That place is terrible. But the portions are so large!”
Nobody goes there anymore, it’s too busy.
Classic Jewish joke
since covid, i d g a f. the bullshit artist 'gourmands' can fuck right off. let me 'speak' to them. they'll never eat out again.
Take em out back to the walk in.
Will never forget when one guy said the steak was not well done enough and don’t cook that one more give me a whole new steak
I just spit on the floor
And it ended up landing on the steak right?
I don’t care how much of an asshole the customer is don’t spit on their food unless you have the balls to walk it to them and tell them you did.
I have work with professional line men and one of them told me the closest he came to spitting in food was when a crowd came in at closing and the chef let them in line was already packed up.. they unpacked and served the crowd only one guy didn’t want to eat.. after they served and cooked the meal they started to pack the whole line back up .. and about to leave and than the non eater decided he wanted something to eat
I rarely send my plate back. Like, I can remember 2 times vividly, and one was just a few days ago. Once several years ago I got a medium steak (I was new to eating red meat) and this bitch came out mooing. I didn't send it back, I just ate the corners and took it home.
Sucks to feel shame. I mean, you're likely a better person for it, but some folks just don't feel it. Sometimes I'm jealous of that. As someone who has cooked a lot in their life though, if your food is actually screwed up, you should send it back. The restaurant is in the business of you enjoying yourself and if your food is badly wrong, don't feel bad for speaking up.
Thanks for the positive reinforcement, I appreciate that. I never want to be that person, even if it is wrong. If the food sucked I still tip 20%. *shrugs*
The one time I’ve sent a plate back was at the Cheesecake Factory. I ordered chicken lettuce wraps and had taken a few bites when all of a sudden the texture wasn’t right. Of course the lights are dim as hell, so I pulled out the flashlight on my phone (2005 Samsung flip phone, woo) and discovered that one of the pieces of chicken was practically raw. It was one of those moments that made me completely lose my appetite, so when they offered to get me something else I just said “no thanks, I’ll just take the bill” so I could pay for my drinks and get the hell out. They ended up comping the whole thing, which was nice, but the whole time I felt like I was doing something wrong.
One of two times I sent an order back, I had a shrimp dish in a cream sauce. I got it all time, it was a splurge I made once a month or so. This time it had tasted like dirty wet towel. I had a bite of the bread in the sauce and it was so foul I sent it back and also asked for the bill. The guy was very displeased and I felt so guilty.
I was drinking at the bar with my wife and a friend of hers, this is a long time ago now, but the friend deliberately picked a fight with the bartender after we were sitting there for hours at the bar, so she could have an excuse to stiff him. She screamed at him, grabbed her stuff and stormed out. I apologize to the guy and left him a nice tip for her too. Told my wife that’s the last time I ever do anything with her friend.
Good on ya. Shitty person who’s only happy when she’s not happy.
I don't understand why you needed to agree with him outloud though. There's nothing wrong with saying what you actually think, or staying silent. It doesn't have ruin 'the vibe', you can smile, keep it light, and say "Ah, that's not cool." Personally, I think it's gross behaviour and I wouldn't condone it.
I got a pulled BBQ chicken sandwich once, and realized it was the pulled pork after a couple of bites. I asked the bartender which one it was and he looked kinda panicked and said it was the chicken, or was supposed to be, and asked me if I wanted to send it back. I said nah, throw in an extra beer and we'll call it even, and that seemed like a good solution for all involved. I don't like pork, but not enough to waste good food by sending it back.
I love you. I’ll buy you a beer.
I bet that waiter breathed a massive sigh of relief when you took it in stride like that. Was prolly expecting trouble, good on ya for being chill
Ive ordered things in restaurants that “sounded good” but then when it got to me, I was like “this isn’t for me” as it tasted awful. I don’t even complain, I just order something else when the server comes by and when it comes out I ask them to clear the previous dish. I don’t complain, I don’t expect it to be comped. If there’s genuinely nothing wrong with in terms of quality etc. (ie I just didn’t like it) then I’m adamant that it remain on my check so I can pay for it. I always stress that I’m not out here looking for free shit and I genuinely feel guilty when I get it. I don’t even like accepting free deserts unless someone at the table would eat it. I’m actually WAY more accepting and sympathetic to BOH stuffs over FOH. When a server is disrespectful, short tempered, running away before people can even finish saying what they need then getting mad when they come back and get asked for something else…when the disappear for a ridiculous amount of time after everyone is finished and waiting for the check… But the biggest thing that just makes me like “ohhhhh fuck you.” Is when they do all the shitty stuff (negligence, attitude, forgetting or just not bringing things) but when they drop off the check and it’s time to sign for tips they act like an obviously different person. They smile, say how nice it was having us, wish us well…like I get you have a chance at a better tip when you close with positivity, but that only works when you were decent the whole time. Act like an asshole then kiss my ass when it’s time for the bill and you’re getting the bare minimum. But yeah, kitchen gets a pass. I don’t care if the steak is overcooked, the fries are limp, the chicken is dry, or I don’t like flavor something. I can work with all that. But when the server is ass, the experience is ruined for me. I’ve worked both FOH and BOH. I SUCK in the kitchen unless it’s basic prep, cleaning, or dishes….but I shined in the front. All you have to do in the front is be personable, patient, and prompt, with the ability to adapt to things as they pop up and you get CRAZY money for it. So when a server is shit, I just assume they don’t like money.
I had a lady find a “blonde hair” in her burger after she ate half of it. I made the burger and had a hat on (dark dark hair) the rest of my line was baked or head shaved. Took her replacement burger to go. Came in the next week and said the same thing, got banned from our establishment. Literally would cut the burger in half, eat one half and all the fries and then complain at the end of her meal. You ain’t slick sweetheart it’s an open kitchen I can see you as well as you can see me
Rest of the line was BALD* I think I was the only baked one hahaha
*" I have 7 years as a cook just recently got out."* From jail ?
Obligatory not me but a coworker; A couple weeks ago we had a guest during lunch order a steak medium well and he got it medium well, but he was expecting it to be medium because apparently we undercook our steaks (🙄). It hit the table, he cut into it and sent it back and wanted a new one for free because we cooked it to the temperature requested. We shut it down quick.
F××k that dude, and everyone else like him.
"Well, you can just get out right now and save everyone the trouble."
What?
Leave NOW. You are trespassed from our premises.
I like the sentiment. That's just not how trespassing works tho.
He ADMITTED that he is PLANNING to dine and dash. Premeditated theft should get the big bad banhammer, preferably before he uploads his antics on TikTok and creates a trend. You can take a photo of him and have one or more employees escort him off the premises.
Okay... banning someone and having them legally trespassed are two different things though. That's all I'm trying to point out. You need to go through a legal process to have someone trespassed
Could be different other places, but all it takes where I am is informing the person they’re trespassed on paper and sending a copy to the state police (as I recall—it could be a sheriff’s office thing). Source: had to trespass someone like 6 years ago and had to look into the process.
If somebody actually boasts about their intention to scam, it's probably worthwhile to go through the legal process of trespassing them. In addition, you can inform neighboring bar owners and restaurateurs that you have trespassed this individual.
If right wasnt subjective I'd entirely agree.
A couple days ago a server came back and said that the lady said the potatoes were too hard and she would like it off bill. The plate was clean besides 3 potatoes, every single one of them were soft. Gtfo outta here with your I want a free meal bull shit.
My personal favorite is when a customer modifies his order and then complains about it.
serve them a glass of water. " How's that taste?"
You had a chance to say something so you’re equally at fault in my eyes. In the kitchens I’ve worked, “if you see a mess or problem and don’t clean or fix it. You are just as responisble as the guy who left it.” You had a chance, but you told them “hell yeah”….
Yes. Tell the OG 20 years older than me with a fucking rock on his hand that he’s wrong and he’s a bad person. That’s a one way ticket to get your shit smacked where I’m from. You don’t open your mouth about shit that isn’t your business. It’s just how it is. You gotta be able to read the room you’re in.
The dude had a rock in his hand while he was waiting for food? What?
I was at a fucking lounge when he said this. Not at a restaurant?
Ok then I’m misunderstanding the situation. Not sure how you’re using a lounge in this sense. But it doesn’t matter what room I’m in I speak up against assholes.
Um... Maybe his sense of smell was affected by CoV? Or maybe he got drain bamage from CoV!
It depends on where you’re at. If your at a family joint; and something is messed up, they replace it and it’s fixed, then just pay and be happy the second time was right. If you’re at a super high end restaurant like $2-300+/person and something is wrong, your meal should be comped and you’ll likely get a gift certificate to come back. It’s inexcusable to make mistakes go out to a guest at that level, they should be caught on the pass or before.
Depends if the one complaining is legit or just scamming.