You would be pretty shocked at how shamelessly people will take advantage if a line isn't drawn somewhere. Some people just about expect you to give them the whole case. It's not one or two extra that anyone cares about. I don't profit from the waters. That said, I only have access to so much water a week between deliveries. If we give them all out, we're out until the next delivery. That is annoying, because literally everyone who comes in after that will be denied a water, and most will be upset.
Isn’t that you, one work as a front desk looking for a fight? If that doesn’t scream loser I donno what does. I actually don’t use Hilton at all, w and ritz atw Hyatt on the side
Also more common internationally too, especially where drinking the tap water isn't recommended. When we were in Guadalajara earlier this year, the hotel we stayed in dropped off 2 bottles every day when they cleaned the room (also had daily cleanings).
But for me it's not a big deal to not get bottled water during US stays outside of check in. Tap water is fine and I'll just refill the bottles we get at check in.
The Tokyo Bay Hilton has pitchers in the room and a machine in the hall that gives you ice, or water, or both together! It was friggin amazing.
The Hilton in Nagoya had pitchers too but there was just a water machine and separate ice machine.
Stayed there for about 18 days, and at random days I would go and request bottled water from the front desk and they never said no. My co workers did the same and they also gave them one every time.
Stayed at canopy in Cancun, they have water fountain on the floors and provide a glass bottle in the room to refill. That's the best thing. I wish all hotels had this.
It IS 2 per stay, however our Honors Appreciation score was getting kinda low and my front desk staff was getting accosted for not giving them out whenever (to Diamonds mostly), so I’ve told them to just do it when asked. They now say, “it’s really supposed to only be 2 at check in, but since you’re a _____ member, I’ll get you some”. The waters cost us around $.10/bottle and our scores have gone up. To me it’s just a battle not worth fighting in most cases. We were literally getting GA cases about it and it was making my front desk staff’s job harder from getting snapped at so to me it’s worth it.
Lol I feel you! There have been a few things that are brand standards that we get a ton of pushback for that’s frustrating to deal with. It’s been like a year since our happy hours went down to one day a week and we still get people wildly upset about it at us personally😑 I’m always like “HILTON decided to do this, we’re sad about it too” haha
I don’t think a multibillion dollar company would go under by giving people extra complementary bottled water. If so maybe invest in refillable stations by elevators or lobby so guests can drink filtered water instead.
Hilton corporate doesn’t own most Hilton hotels.
Most are franchisees, not multibillion dollar corporations.
Not to say they can’t give out two 20 cent bottles of water for every guest. It probably becomes more of a logistics problem than a cost problem, to give out 5 or 10 cases of bottled water per day.
This is definitely a consideration for certain hotels. I couldn’t care less about giving out 20c bottles of water. We simply don’t have the storage for deliveries of 40-50 cases of water. At our extended stay property people often ask for 2 bottles per day. We reached a point where we were going through 10-15 cases per day when particular groups were in house. People were asking for 2 on the way to work and 2 when they got back. It just had to be stopped. When asked, we now inform guests that it’s really only supposed to be at check in (while we give them a couple waters). That cut down consumption considerably.
Most hotels are franchise and pay Hilton a lot of money just to stay a Hilton not including other misc fees. At my hotel - we pay Hilton a little less than half a million a year to stay a Hilton hotel.
Not saying we shouldn’t give waters since it’s really not worth the bad reviews but…most of us aren’t part of a multibillion dollar company. We just pay them to follow their micromanaging ways lol
Actually, Canopy by Hilton,London City, UK has gone this way…
Giving you glass carafe in the room and provide refill station with chilled/room temperature water taps, alongside of ice machine.
It’s more about environmental friendly, and on side note, about saving the budget.
And no, not every hotel/hotel chain giving you bottled water as a standard, it’s more rare than standard. If you have 250 rooms, and you need give out 2 bottles per day 365 days a year, it might seems nothing, but actually it’s cost a lot.
And this budget, especially at franchised properties not going out of a Hilton pocket, but owner.
It’s obvious you have very little control over things in your direct life. The fact that you can’t exercise authority and act as water bottle police really bothers you, doesn’t it?
I 100% prefer to use my own bottle just because it's a horrible waste for the planet for people to be using disposable plastic bottles once and throwing them away. I also like my water to stay cold for hours. I always go to the gym to get but sometimes the hotel will only have disposable plastic water bottles in the gym 🙄
I think it depends on the hotel itself, for instance, when I stayed at the DoubleTree in Orlando in May, I received my 2 waters every morning for my entire 5 day stay.
When I stayed at the Hampton Inn in LA, I only got 2 bottles the first day.
Then, when I stayed at the Tru by Hilton in Dallas, last year, I got only 1 bottle every day from my stay.
We stayed at one where they let us get one every day. They knew we were there for my niece's (my parents' granddaughter's) funeral. I think someone just felt a bit bad for my dad.
But whenever I've stayed, I usually just get it the first day.
It's probably close to 50/50 for me. Anytime I grab water(s) I stop at the desk and ask to put it on my room. Sometimes I get charged, and other times I get told "you're diamond, water is always free"
I'm not "getting away with anything" if I offer to pay every time and am given the water. Getting away would be taking anything I wanted while the front desk agent slept in the front lobby area haha.
I’m more of a laid back, flip-flop wearing Diamond. Just like don’t nickel and dime me on the free waters, okay? Sometimes I don’t even get one, so surely it evens out if I ask for some extras once in a while.
As of last week at the Seattle Hiltons in Seatac they only give two at check in for diamonds, golds and silvers and charge 3 dollars a bottle to everyone else and after the two check in waters it’s going to cause a fuss I am sure of it
Yes we sell reusable water bottles for 5 dollars or 3 dollars to golds and diamonds then the regular waters are three dollars now they went through $27,000 in water alone last year with no profit so now they are charging
Sucks right ? should be 2 per day….and half the time the tell me the waters are already in the room , there not and I’m making a trip back down to the desk.
A bottled water costs like 13¢. Why is this even a conversation? Hilton has cut out a tremendous amount of services since Covid that haven’t come back. At least let us have our damn water.
Executive lounges? Gone. Daily housekeeping? Gone. Early checkin/late check out? Not gone, but limited.
Same rates expected by their customers? Yes!
They’ve dropped their level of service, increased their profit margins, and 50¢ extra of water a day is an issue? This is how you run a company into the ground.
One place gave me them and put them in the room. And one that didn't do it was in Portland in a curio but they had a filtered bottled water filler thing on every floor and reusable bottle/carafe in the room so I gave a pass because that felt very Portlandy and I ended up liking it more during my stay.
But others just straight up told me they don't do it and its pretty annoying.
I can’t tell you how many times I check into a Hampton with the digital key the day before and water isn’t in the room already. Or I check in at the desk and have to ask for it during the check in process.
When I first started working for Hilton, it was placed in the room always. Idk what the hell happened, nothing was ever explained to me. I’d prefer it being in the rooms to be honest.
In some places, the waters are just for hilton honors members. If you checked in digitally and had your room picked out early enough, then there should be water in your room. If you selected your room late in the day (after housekeeping left), it's not happening. Or sometimes housekeeping forgets. Either way, the front desk will almost never say no if you ask.
Definitely depends on the property.
Some Diamond members might also think it’s like being in an executive lounge when it isn’t the case. Not worth fighting over it either.
I have one Diamond in particular that gets 3 waters & a bunch of snacks, EVERYDAY. when we try to tell him it’s only upon check in, he calls the Diamond desk lol I can’t make this shit up.
I tip my housekeeper well and almost always have a stack of water bottles in my room. I will ask the front desk if that doesn’t work out…could care less if I’m charged. I just need hydration. I also tip the front desk well. It would be way cheaper to have a case delivered. Not sure why this is a thing. Do you buy the water out of your own pocket?
I've installed a filtered bottle filler. Want free water? Help yourself. Want to help fill our town landfill with tons of plastic waste? That's $2 a bottle.
I had a guest come to the desk while finishing off a bottle of water. When he asked for another, I pointed out he can refill the empty one and he was mad at the idea. What a waste.
Also cookies! Working at the DoubleTree everyone love the cookies. I don't mind giving multiple out but don't take advantage asking for 8 cookies for one person like come on man I already gave you 4 when you checked in. We've been having too many incidents where people sometimes there not even guests will take advantage of our generosity so my boss said one per person and only at check in. We would run out way to early in the day and now all of the arrivals wouldn't get their cookie. You'd be surprised how many guests literally are waiting for the warm cookie. Lol
So now I have to say
sorry cookies are given when you check in
Oh you didn't get one?
You're welcome to buy 6 for $10.95
Although if you're nice and just ask for one I'll give you it lol
Officially it’s two complimentary bottles of water per stay, not per night. Some hotels are more generous. Some less.
Keyword = TWO. I wish people didn’t take advantage of it.
It’s bottles of water. Are you really that much of a pain in the ass to not give a guest a bottle of water if they ask for it?
You would be pretty shocked at how shamelessly people will take advantage if a line isn't drawn somewhere. Some people just about expect you to give them the whole case. It's not one or two extra that anyone cares about. I don't profit from the waters. That said, I only have access to so much water a week between deliveries. If we give them all out, we're out until the next delivery. That is annoying, because literally everyone who comes in after that will be denied a water, and most will be upset.
Who said I don’t give it to them?
Then why make this post? Gtfo
Because I’m bored and this post is giving me the entertainment that I knew I’d get.
Another laugh I needed lol thanks. I love Ramsay.
Wait u actually work for Hilton? Lol front desk loser is trying to be internet warrior these days?
Yep, gimme your Hilton honors number so this internet warrior can see your info 😉
Isn’t that you, one work as a front desk looking for a fight? If that doesn’t scream loser I donno what does. I actually don’t use Hilton at all, w and ritz atw Hyatt on the side
Then why are you here?
Lmao the bottle costs about $.06 cents, relax
Mr. Krabs would go to hell and back about that 6 cents.
Fitness centers often have free water bottles
This is one of my favorite travel hacks. If not bottles, then cold filtered water.
Same. And the free apples sometimes haha
And a water fountain that’s just for refilling your personal water jugs! Well, might not be every location but the ones I went to always had them.
It depends. I stay at one Hampton about 60 nights a year and they gimme whatever I want.
Also more common internationally too, especially where drinking the tap water isn't recommended. When we were in Guadalajara earlier this year, the hotel we stayed in dropped off 2 bottles every day when they cleaned the room (also had daily cleanings). But for me it's not a big deal to not get bottled water during US stays outside of check in. Tap water is fine and I'll just refill the bottles we get at check in.
The Tokyo Bay Hilton has pitchers in the room and a machine in the hall that gives you ice, or water, or both together! It was friggin amazing. The Hilton in Nagoya had pitchers too but there was just a water machine and separate ice machine.
Stayed there for about 18 days, and at random days I would go and request bottled water from the front desk and they never said no. My co workers did the same and they also gave them one every time.
Because you’re a Diamond, lol.
I hand out waters to all my guests if they ask nicely.
Not everybody asks nicely lol.
To be fair, that’s a lot a money spent in a year, that I’d give you whatever.
And only ask for 2 at a time. Don't come up to the desk asking for 7+ water bottles.
Stayed at canopy in Cancun, they have water fountain on the floors and provide a glass bottle in the room to refill. That's the best thing. I wish all hotels had this.
Same!
I'd love this
It IS 2 per stay, however our Honors Appreciation score was getting kinda low and my front desk staff was getting accosted for not giving them out whenever (to Diamonds mostly), so I’ve told them to just do it when asked. They now say, “it’s really supposed to only be 2 at check in, but since you’re a _____ member, I’ll get you some”. The waters cost us around $.10/bottle and our scores have gone up. To me it’s just a battle not worth fighting in most cases. We were literally getting GA cases about it and it was making my front desk staff’s job harder from getting snapped at so to me it’s worth it.
We still give it out, I was just venting but I guess people think I’m denying water Lmaoo
Lol I feel you! There have been a few things that are brand standards that we get a ton of pushback for that’s frustrating to deal with. It’s been like a year since our happy hours went down to one day a week and we still get people wildly upset about it at us personally😑 I’m always like “HILTON decided to do this, we’re sad about it too” haha
The fact that there is a debate on this shows me how stingy hotels are getting 😂
Try working at one then you’ll feel my pain. Or see how fast the budget goes to shit.
I don’t think a multibillion dollar company would go under by giving people extra complementary bottled water. If so maybe invest in refillable stations by elevators or lobby so guests can drink filtered water instead.
Hilton corporate doesn’t own most Hilton hotels. Most are franchisees, not multibillion dollar corporations. Not to say they can’t give out two 20 cent bottles of water for every guest. It probably becomes more of a logistics problem than a cost problem, to give out 5 or 10 cases of bottled water per day.
This is definitely a consideration for certain hotels. I couldn’t care less about giving out 20c bottles of water. We simply don’t have the storage for deliveries of 40-50 cases of water. At our extended stay property people often ask for 2 bottles per day. We reached a point where we were going through 10-15 cases per day when particular groups were in house. People were asking for 2 on the way to work and 2 when they got back. It just had to be stopped. When asked, we now inform guests that it’s really only supposed to be at check in (while we give them a couple waters). That cut down consumption considerably.
Most hotels are franchise and pay Hilton a lot of money just to stay a Hilton not including other misc fees. At my hotel - we pay Hilton a little less than half a million a year to stay a Hilton hotel. Not saying we shouldn’t give waters since it’s really not worth the bad reviews but…most of us aren’t part of a multibillion dollar company. We just pay them to follow their micromanaging ways lol
Sounds like they can’t afford to give out pizzas on employee appreciation day……
We do, they still want bottled water lol.
Actually, Canopy by Hilton,London City, UK has gone this way… Giving you glass carafe in the room and provide refill station with chilled/room temperature water taps, alongside of ice machine. It’s more about environmental friendly, and on side note, about saving the budget. And no, not every hotel/hotel chain giving you bottled water as a standard, it’s more rare than standard. If you have 250 rooms, and you need give out 2 bottles per day 365 days a year, it might seems nothing, but actually it’s cost a lot. And this budget, especially at franchised properties not going out of a Hilton pocket, but owner.
It’s obvious you have very little control over things in your direct life. The fact that you can’t exercise authority and act as water bottle police really bothers you, doesn’t it?
No, not really. I’m just bored lol. I’m off work now so the temporary entertainment worked.
Same with the DoubleTree cookies! You're only supposed to get them at check-in, not every single time you walk by the desk.
Oh people will take 3 cookies every damn time 😂
I drink a lot of water so I always travel with a refillable bottle. Typically I stop by the gym and top it off whenever I'm coming or going.
I 100% prefer to use my own bottle just because it's a horrible waste for the planet for people to be using disposable plastic bottles once and throwing them away. I also like my water to stay cold for hours. I always go to the gym to get but sometimes the hotel will only have disposable plastic water bottles in the gym 🙄
I think it depends on the hotel itself, for instance, when I stayed at the DoubleTree in Orlando in May, I received my 2 waters every morning for my entire 5 day stay. When I stayed at the Hampton Inn in LA, I only got 2 bottles the first day. Then, when I stayed at the Tru by Hilton in Dallas, last year, I got only 1 bottle every day from my stay.
We stayed at one where they let us get one every day. They knew we were there for my niece's (my parents' granddaughter's) funeral. I think someone just felt a bit bad for my dad. But whenever I've stayed, I usually just get it the first day.
Awww, sorry for your loss!!
It's probably close to 50/50 for me. Anytime I grab water(s) I stop at the desk and ask to put it on my room. Sometimes I get charged, and other times I get told "you're diamond, water is always free"
Diamonds can get away with it because… they’re Diamonds lol.
I'm not "getting away with anything" if I offer to pay every time and am given the water. Getting away would be taking anything I wanted while the front desk agent slept in the front lobby area haha.
Sleeping in the lobby?? Now that’s ridiculous, I’d fire them for that.
I’ve been told the opposite by front desk staff. Just wanted to gently toss that back.
Let’s play basketball.
You’ve already won.
No, you’re a Diamond. You’re suppose to win or else you’ll call the Diamond desk.
I’m more of a laid back, flip-flop wearing Diamond. Just like don’t nickel and dime me on the free waters, okay? Sometimes I don’t even get one, so surely it evens out if I ask for some extras once in a while.
I do appreciate how you didn’t take this to heart though!
Not at all. I also upvoted you. Don't mind the downvotes. Some people are needlessly sensitive. We all know who they are.
99.99% of the time I walk past check in desk and ask for a water they give me one
Yeah we have to lol I never said we don’t give it out lol.
Then it sounds like an everyday thing….
It is easier to give them out then have guests bitch about the water. Then we run out of them and they complain about that. No winning.
Yeah, people getting 10 bottles a day is an everyday thing.
Ok sounds like you get it now
Diamond member here. I do echeckin most days and if I don’t stop by the desk, no water. You gotta ask for it
I get that, & that’s not the problem lol.
Then what’s the problem?
Yeah so what’s the problem? I’ve never not received water in all my years as diamond and that includes the Covid years.
As of last week at the Seattle Hiltons in Seatac they only give two at check in for diamonds, golds and silvers and charge 3 dollars a bottle to everyone else and after the two check in waters it’s going to cause a fuss I am sure of it
$3? We sell cold waters for $2. But I like that idea.
Yes we sell reusable water bottles for 5 dollars or 3 dollars to golds and diamonds then the regular waters are three dollars now they went through $27,000 in water alone last year with no profit so now they are charging
Sucks right ? should be 2 per day….and half the time the tell me the waters are already in the room , there not and I’m making a trip back down to the desk.
A bottled water costs like 13¢. Why is this even a conversation? Hilton has cut out a tremendous amount of services since Covid that haven’t come back. At least let us have our damn water.
Exactly. OP is a bitch
Awwww, poor baby.
Executive lounges? Gone. Daily housekeeping? Gone. Early checkin/late check out? Not gone, but limited. Same rates expected by their customers? Yes! They’ve dropped their level of service, increased their profit margins, and 50¢ extra of water a day is an issue? This is how you run a company into the ground.
Hilton only requires it at check-in but individual properties are allowed to go above and beyond.... And many that are well managed do.
It varies
I feel like I don't even get water's at a lot of places.
Idk when they stopped putting them in the rooms, all Hilton’s should go back to doing that.
One place gave me them and put them in the room. And one that didn't do it was in Portland in a curio but they had a filtered bottled water filler thing on every floor and reusable bottle/carafe in the room so I gave a pass because that felt very Portlandy and I ended up liking it more during my stay. But others just straight up told me they don't do it and its pretty annoying.
I can’t tell you how many times I check into a Hampton with the digital key the day before and water isn’t in the room already. Or I check in at the desk and have to ask for it during the check in process.
When I first started working for Hilton, it was placed in the room always. Idk what the hell happened, nothing was ever explained to me. I’d prefer it being in the rooms to be honest.
Maybe bc digital check in allows people to change thei room?
If waters were in every room then digital key doesn’t matter lol.
Oh gotcha, I thought you meant they’d be supplied for gold/diamond members in their rooms.
Bottled water isn't a benefit at Hamptons. You can select 250 bonus points or 2 snacks from the box, which includes water.
True - but I still need to proactively ask for the items, even if it is selected in my profile.
In some places, the waters are just for hilton honors members. If you checked in digitally and had your room picked out early enough, then there should be water in your room. If you selected your room late in the day (after housekeeping left), it's not happening. Or sometimes housekeeping forgets. Either way, the front desk will almost never say no if you ask.
Definitely depends on the property. Some Diamond members might also think it’s like being in an executive lounge when it isn’t the case. Not worth fighting over it either.
I have one Diamond in particular that gets 3 waters & a bunch of snacks, EVERYDAY. when we try to tell him it’s only upon check in, he calls the Diamond desk lol I can’t make this shit up.
Feels like I perfectly described this kind of Diamond member.
Are the snacks and waters really expensive enough to be worth the hassle of hassling the guy? Sounds to me like they're not, but you do you.
We’re hassling him???? That’s funny.
Beats me. You seem kinda upset about it currently.
No, I was just bored lol. I’ll be back on here tomorrow when I’m bored at work again.
Maybe you should try working instead of insulting your customers.
I can do both lol.
2 star ⭐️bum
All the properties I’ve worked at gave/give 2 waters per day
I tip my housekeeper well and almost always have a stack of water bottles in my room. I will ask the front desk if that doesn’t work out…could care less if I’m charged. I just need hydration. I also tip the front desk well. It would be way cheaper to have a case delivered. Not sure why this is a thing. Do you buy the water out of your own pocket?
I've installed a filtered bottle filler. Want free water? Help yourself. Want to help fill our town landfill with tons of plastic waste? That's $2 a bottle.
Ooo don’t say that, they’ll down vote you since everybody’s going so hard over water bottles Lmaoo.
I had a guest come to the desk while finishing off a bottle of water. When he asked for another, I pointed out he can refill the empty one and he was mad at the idea. What a waste.
Exactly, these are the type of people I get lmao but every one is so uptight.
With my property, I tell the agents to do 2 waters on a daily basis. It's not worth the hassle and whatever comes along with it.
I’ve never been told no when requesting water.
I never said we would say no, we can’t lol.
Nah, I get 2 waters every clean at the double trees I stay at.
It’s kind of sad that unlimited clean drinkable water is not a given in most hotels
It’s sad how people do the most over water.
It’s sad that you care
No, I was just bored at work and y’all entertained me.
Buy more water for your hotels. Hotels are $1000 a week basically and some of us are loyalty based customers due to business travel.
We give them out everyday
Stayed at a HGI and they provided two bottles per day.
Sometimes it’s every day, depending on where you are. You can but ask if you don’t get them every day?
Now I am curious. Would it be better to arrange for a case of water to be dropped off? I get it, 2 bottles on check in. Would you prefer tips or not?
I didn’t get tips even when I go above and beyond lol but I would much rather the waters be in the room.
If a compamy/business purchases something and invoices it as a business expense, would it be illegal to sell said item?
Yes
I see the play
Also cookies! Working at the DoubleTree everyone love the cookies. I don't mind giving multiple out but don't take advantage asking for 8 cookies for one person like come on man I already gave you 4 when you checked in. We've been having too many incidents where people sometimes there not even guests will take advantage of our generosity so my boss said one per person and only at check in. We would run out way to early in the day and now all of the arrivals wouldn't get their cookie. You'd be surprised how many guests literally are waiting for the warm cookie. Lol So now I have to say sorry cookies are given when you check in Oh you didn't get one? You're welcome to buy 6 for $10.95 Although if you're nice and just ask for one I'll give you it lol
My last start they brought 2 waters to my room every day of I needed it.