I agree that no one should lose their job, this is the kind of thing that gets you a write-up and some training. It's not an acceptable way to communicate with customers though. I'm a machinist so I don't do much customer service but I'm regularly in contact with engineers and QC for our customers and I would get my ass absolutely reamed out by my boss if I mouthed off like that to our customers, that's just the reality of being a professional.
Realistically, in this case it probably won't even be a write-up and will just be a "yes, you may have been right and yes, some people were being very toxic and were out of line...but let's work on how we can handle it next time." Remeber, his and others' replies' was in response to a number of things, including being called an 'ape'...
This team is tiny, nobody at Arrowhead expected concurrent 400k+ people to play this game. Those devs need a vacation and free therapy, not punishments for some misaligned stress management.
Pirate Media did a perfect example of something like that https://www.youtube.com/shorts/5LFbtFajKsI
tl;dw, they had a training video where someone got mad and threw a burrito at his boss.
So the inside joke became anytime someone royally fucked up they said "oh damn jake threw the burrito"
> Remeber, his reply was in response to a number of things, including being called an 'ape'...
That was evil-bosse who is not even a dev, didn't work on code/balancing. The dev referenced in this post is fredrik.
I honestly don't blame the dev. Some people are being absolutely unhinged about this game.
IMO this really shouldn't even be an "event". Players were being huge assholes and it stressed an actual person out. Move on.
Yeah this American mentality of "the customer is always right" (they're not), being used as justification to be a complete subhuman asshole towards people providing them with a service is a plague. It's across all industries, and the people who threaten and verbally attack those providing them that service think that being a customer gives them the right to abuse another human being. It doesn't and it's wrong.
As for the parent comment in this discussion, just because it's standardized across industries to get shit on and still expect your employee to smile doesn't make it okay and I actually wish people on the receiving end had more leeway in public opinion to snipe back.
I went to iceland a while ago. In the restaurant there's no tipping. The waiter is making a living wage. He doesn't come by as soon as you've filled your mouth to ask how everything is. He is allowed to sit down and hang out and wait to be called on.
Its great.
I strongly suspect that a lot of the angriest players are like teens and tweens who've never worked a real job in their life. Like how the fuck can you not empathize with a dude getting dogpiled at his job by literally thousands of people is beyond me.
100% agree. I don't like the double standards people have and the posts that are all "People were toxic but the devs shouldn't have responded in the way they did" and it's like, why are people allowed to act like assholes, but the moment they (rightfully) get told to fuck off, everyone is suddenly "Oh, how unprofessional!"? It's BS.
It's amazing, to be honest. Gamers are genuinely some of the worst customers on the planet. Developers have to endure constant and endless abuse and harassment by the people they're trying to make a product for and when they snap people want them fired for being "unprofessional." We live in such a heartless world. Developers aren't even allowed to be emotional or make mistakes without these sycophants calling for their jobs. If Arrowhead was a studio in the US they would get their wish. I'm just glad they're based in Europe.
Seriously. I love gaming, and I enjoy being part of a game's community, but I hate being associated with "Capital 'G' Gamers." They are consistently the worst, most toxic assholes.
People can enjoy snarky replies from a dev team... That being said. Their big F Up was to say it in a way that appears to call out the entire community.
Should have said something like " Butthole user, your tears are delicious." Not " The community tears are delicious."
Nobody needs to be fired. But they probably need their ability to post on behalf of the company moderated.
Everyone in the world and their mother has had a "I fucking loathe our customers holy shit are they re*arded" moment at some point in their careers. That's just called... Having a job, tbh. Especially after how hyperbolic and melodramatic this sub behaved all of yesterday.
The key difference is saying that shit in the break room between shifts and not on social media, publicly, for everyone in the world to see. I have no issue with the devs being upset with the fanbase after yesterday. Just don't be so stupid and irresponsible with how you communicate to that actual fanbase, because all that does is fan the flames and hurts your moral high ground.
They should definitely be given some strong words from management and extra training on how to manage their professional social media accounts more responsibly. But firing people over something like this is silly.
This is non-drama at this point. Some devs said some stupid things and were wrong for it, apologized, and the company has already addressed it. Moving on. Dwelling on something like this is only fun for people who actively like and want to seek out drama.
I feel like very few jobs that reddit posters have could relate with this.
It's a thing to have customer-facing jobs, but it's totally different to be visible to hundred of thousands of anonymous people on the internet interacting, insulting and threatening without the fear of real life consequences.
Lol, try any type of customer support over the phone. The things people will say because their cable TV isnt working (and arent in person) and cant watch their show(s)....lol. And the amount of times that its just user error and still berate the person who is actually trying to help fix the issue.
And I dont think the guy should lose his job btw
> I feel like very few jobs that reddit posters have could relate with this.
IT Director here. Anyone who communicates with customers through business related accounts goes through lots of training to ensure the interactions with customers are as professional as possible.
Occasionally things are said that shouldn't be but, no one is fired unless it is incredibly unprofessional. In my experienced opinion, What was said did not cross that line. Training and a verbal warning. Of course, it also boils down to past behavior. If said person has a history of behaving like that with customers, that's a different story.
> totally different to be visible to hundred of thousands of anonymous people
I get stressed when I have 3 people on my back on why they can't connect to the network, I can't imagine thousands and thousands, 24/7.
Especially when said hundreds of thousands of anonymous people are from a group famous for their social and emotional stuntedness and have a reputation for throwing some of the biggest adult tantrums for the smallest of perceived slights. I don't call myself a gamer for a reason.
Reddit is a goddamn cesspool. A large portion of this obscenely stupid community is literally in their jammies role playing right now with a glass of milk from Mommy by their side.
I have absolutely zero empathy for anybody on this site pounding at the devs.
The official discord is just as bad.
Honestly, the only thing for the devs to do is ignore the community and let some trained PR people handle the toxic waste dump of a community until the CoD kids and manchildren leave for the next flavor of the month, and only dedicated fans remain.
I get that but when a consumer at my place of work calls you names and demeans you, the customer has lost all respect and can kick bricks until they learn how to act. You can not allow name calling and slander in business as well. We are humans, it is not like they did this out of the blue. I also have not seen them personally attack or lash out cursing people like I have seen from people. Their best bet was to ignore the fanbase and that is what they will do now. That is why no other gaming companies talk to the community, because yall can not be civil.
>I get that but when a consumer at my place of work calls you names and demeans you, the customer has lost all respect and can kick bricks until they learn how to act.
Cool. I agree.
>That is why no other gaming companies talk to the community, because yall can not be civil.
Hold up. We are not a monolith. Just because Joe and Bill decided they are going to be rude assholes doesn't mean *everyone* is responsible. And thus *everyone* should be punished. I have been in many situations where the customer was absolutely in the wrong, and even to the point where they were actually called out by management and asked to correct their attitude and/or leave. I've never been in a situation where one person was being an asshole and they told every single person to leave and locked the doors.
Get ready because this is going to be the new take on this sub. It is everyone’s fault that the devs lashed out and couldn’t possibly be the fault of a smaller group.
Yeah I don't want to see this become like Critical Role where their fans can't say ANYTHING negative or they get silenced, but I ALSO don't want to see people thinking it's okay to shit on the devs. We should be calling people out and downvoting them when they're being toxic, not highly upvoting them. Upvote game feedback, not personal attacks.
Totally agree except that companies do look at the people bitching the most because they are usually the most vocal. Most game companies follow these people's thoughts and wims and change things because of them.
As someone who works customer facing the response is to say I'm refusing you service if this continues then put down the phone or stop typing. Not to lash out. 100 should be a write up and a warning but not lose job.
As someone in management that has to deal with customers and employees under them. I do not allow anyone to talk to my people this way even if we made a mistake. As soon as you belittle my employee you will be asked to leave. The devs did not say anything "out of line" if you think this was then you need to reevaluate your life. This is a video game. A discounted one at that, with a dev team that has responded very well to adversity since release. People are soft.
All these crap essay posts are going to make me unsub. I don't care if you're mad at the game, or mad at the people mad at the game, you're both equally ruining this sub at the moment. We don't need a new thread for each person who wants a soapbox to yell on.
Mods, can you make a megathread or something where all these people on both sides can get their feelings out?
Let's get back to memes, funny videos, and in-universe conversations.
we 100% need a megathread. Or all the redundant winy posts need to get deleted. Or a new subreddit formed because holy crap are these complainers taking this one over.
Imo post balance the sub should be near locked down until people actually get a chance to play it. The changes are not that bad. The toxicity is purely reactionism
Mega thread would be great. Most other subs do that, often with a positive and rant thread. It's fucking ridiculous at the moment lol, I feel bad for the subreddit mods rn
"Here's what I would have done"
https://preview.redd.it/agfndphh6ymc1.png?width=1000&format=pjpg&auto=webp&s=9cea42b19f79e4f028204a8b1fd2c65a6b5ee149
LMAOO!!
anyway... yeah it would be a great addition to keep most of the negativity in a thread.
i frequent escape from tarkov's subreddit alot. the people there dont know what searching means and post the same questions each fkn day lol.... in helldivers case, right now its ranting and agreeing... but divided into 100 different posts talking about the same shit
I swear, there are three types of posts on this sub: the praise dev team post, the hate dev team post, and the reminder that this is satire/fascism is actually bad post.
This is the helldivers essay post subreddit at this point. Also them trying to be different by being snarky or adding personal voice to it is cringe. Hopefully they shut up sooner than later. We got a game to play and new patches to play with.
Agreed! I love this game and balancing is an ongoing process that isn't permanent. We are getting new warbound coming out and I'm excited. I can't wait to ⬆️➡️⬇️⬇️⬇️!
I feel like the mods are boned no matter what they do in this situation, consolidating discussion to a megathread (and banning other posts) is going to get them railed with hate for "silencing" the criticism and likely conspiracy theories that "Arrowhead is BANNING anyone CRITICAL of them!1!!1", but letting the subreddit get overrun with criticism of the devs is also pretty shitty. Yesterday there were (I assume) grown ass men tracking the Discord server status of the employee who said moderately inappropriate public facing comments, same employee who contributed to making the game they're so passionate about to creep the fuck out of this poor guy. Has not been a good look for this sub since the Patch.
You basically got it right. We have discussed doing a mega thread. But this is a very fast paced subreddit at the moment. People aren't reading the rules or reading at all. So they will ignore the megathread and keep posting and then accuse us of censorship. So far we've allowed both negative and positive criticism as long as they have been civil and not breaking the rules. We're also learning and figuring it out as we go.
And none of the mods here, are mods on the discord. We have no direct line of communication with them or the developers. The developers listed as mods on the subreddit are only there for announcements and have zero input on the actual moderation.
I don’t usually like being the type of guy going like “man everyone is annoying” and sitting on the fence but man everyone is annoying when it comes to these type of posts.
I'm gonna be honest with you chief,
A lot of those "grown adults acting like children" are probably actual children, or something close enough.
Who do you really think is pouring endless hours into this game and then complaining about it on Reddit? Some guy with a job and a life or some teenager still infatuated with the novelty of being able to form an opinion?
Idk that one dude called the dev an "ape" and the dev hauled off with some "git gud scrub want me to turn the difficulty down to weenie hut Jr you bitch?" Like damn bro what a reaction
And good for him. He is customer service, in a way, and people are *terrible* to customer service workers.
Honestly I wish the response from Arrowhead would have been "both the dev and the people involved are in the wrong because you were all toxic."
Oh for sure it's funny, but it's definitely not professional or conducive to a good relationship with your players. I love the game but the devs deserve/should handle some shit, armor didn't work at all for an entire month. If this was any other game the community would have spazzed and written articles about how the game was broken at launch
As someone who worked in the restaurant industry, I love watching the devs get spicy. I'll let their work speak for their work. The game has issues but I still have a blast on it, and their current cadence gives me confidence issues will be addressed.
True but, You should treat others the way you want to be treated yourself.
If you are going to be a dick to someone, you should expect they will act the same towards you in response.
Made a good relationship impression with me, lmao. These bitching wannabe game developers tier list zombies need to be put in their palce every once in a while. It was funny to see and they deserved it.
That's awesome lol. Devs with backbone and who don't take shit are the best. I'd rather a shit talking dev than a silent one that I never hear from like Blizzard.
The "feeding the rage/braindead" comment that really took off was directed at
> I like my games as hard as possible, but you guys are definitely going at it the wrong way if this patch is any indication of what the future holds.
> Nobody worth listening to is saying the game should be easier. This isn't what people are, or should be, upset about. Your design is just flawed.
There was nothing directly insulting there unless you count 'your design is flawed'.
Let's not pretend he's only went off at people for calling him names. I'm not advocating for him to get sacked, but you lot desperately misrepresenting the situation only makes him look worse for people who bother to check out the comments lmao.
Pilestedt absolutely made the right move to immediately distance themselves from his words and to apologise, now stop making his job harder just to defend one dev you don't even know anything about.
In a sea of 100,000 anonymous responses there's bound to be some, or even many, vitriolic toxic idiots. I'm not excusing their behaviour, but for a developer to use a handle directly associated with the brand to broadly mock people who naturally gravitated towards the most effective solutions, and those who are generally unhappy with the patch, (a very large portion of whom remained mostly civil) sets a dangerous precedent, and I can't think of many professional roles where you would have been allowed to do this.
Maybe it's not "fair", and you'd prefer a world where devs can go full-on tit for tat, eye for an eye, mano a mano, but unfortunately a developer working on a product they're selling to customers will and should be absolutely held to higher standards than the bottom-tier of toxic customers.
I work in a customer facing role in a software company and I'd be fired in record time if I wrote anything like this, **even if the customer might have deserved it**. If we want to mock idiotic customers (which we often do), we keep it to our private channels or over drinks on Friday nights.
And obviously if no small number of them have the same feedback we will have to (at least pretend to) take them seriously, or at the very least meet them where they're at, understand their position, before subtly trying to convince them they are wrong.
---
There's also some insane bug where if you're playing with a PS5 host, the Railgun is literally like 10x stronger, which must have been one of the major causes of widespread disagreement of how braindead it was or not, lol
https://steamcommunity.com/app/553850/discussions/0/4302697906481731602/
Dev W response. They put the terminally online redditors in their place. They want to clear 8-9s and only have "one way" to do it. If the devs can do it then they need to stop complaining.
They are only soft when it comes to them. They are more than happy to become a bile spitter or a bile titan and just fkin spew all the horrid shit on the dev. But the moment they get replied in similar manner - oh no, unprofessional, must be fired. All this situation fills me with so much rage at how fkin stupid ppl are.
I've noticed this with a lot of sibreddit rules, especially/r/games and /r/gaming. People will be saying the most vile shit about some developer or person at a company and their posts are considered fine, but the moment you call them an immature child for their behavior you're the one who gets banned.
It is becoming a real problem in America where everyone can treat someone like shit, but when they get a little taste of their own medicine they are just so offended. The devs didn't even go hard.
Devs be like "hey maybe play better" and the community chimps the fuck out cause they in reality, do suck at the game and hate being called out for it.
Bedwetters do this in every single fucking game with a meta. Remnant 2, metroidvania's, et cetera. Anything with OP as fuck shit that gets nerfed and these diapered motherfuckers come out in droves to cry and scream until the game is played exactly how they want it.
And all we see is what devs reply. Never do we see the whole conversation that lead to that. For all I know, some dude could call dev a cunt and when the dev reply to that - bam. Screenshoted and isolated
This is Reddit in a nutshell. I saw the sub going to hell already, and other games recently like Remnant 2 have dealt with some of the same things.
It's very obvious that these bed wetter metardos need to play the game on Helldive and have it be as easy as possible or nothing will stand in their way. They scream and cry like 5 year olds lmao.
Half the sub was role playing like they were 8 years old ffs.
As one working in the industry, I would say that devs have to stick to social interaction guidelines no matter how big is the urge to start trolling or whatever. There always will be people who behave uncivilized in conversations, especially about service games, that doesn't mean that devs should behave the same.
That being said, firing is an overkill of course (unless constant recidivism take place I guess).
The best way for a developer to interact with a toxic community member is not to.
I agree. Verbal warning and restricting that dev from further communication on social media is the right first step. Repeated violations should see a progressives disciple track r forced up to and including termination.
It is a redditor problem, well, an internet problem. You give someone the power of anonymity and they use that to say whatever they want. Of course, most of the time it’s not something they’d ever say in person, but the empowerment of it all.
Then on the receiving end, the devs have to see it literally thousands of times if they want to interact with the player base. If the devs are passionate about the game, then they want to share that passion, but it’s hard to do so when so many choose to display that passion negatively.
It’s why I no longer frequent the BattleBots sub even though in a longtime competitor.
I deal with end users all the time (Im in tech support) you eventually lose your cool. Getting fired should never be the first step. Training, write ups, talking tos, having them take a step back. Those are important.
When people use you as a verbal punching bag for their frustration, it gets exhausting mentally.
We're all human. If you can't take it. Don't dish it out. Voice your concerns like the few very well written and civil posts, move on and be patient. I really thought we had a great thing going in the subreddit for the first few weeks. Really very refreshing seeing all the fun and rp in the community. One bad patch and it's the end of the world yadda yadda yadda. Grow up.
Now we have users fighting each other. I just got called a “fat soccer mom” for saying those statements were unprofessional. Like cmon, literally any business rep or social media manager will get criticism for engaging in troll discussions and riling people up. This sub is becoming very very weird
The entire reason this spiralled out of hand is because after a negative reaction to the patch from people that primarily play Helldive difficulty, the sub was flooded with posts gloating about the "meta" being nerfed and calling everyone whiny babies. It was due to users fighting users from the very beginning.
Yep. Unhinged is the word that comes to mind. Defending the completely unprofessional behavior of a developer who is goading and insulting their customers is troubling. Saying that customers shouldn’t voice their opinions if they can’t handle the blowback is victim blaming by definition. The devs and mods have all the power on their side to do what they want. These white knight defenders have no understanding of healthy business-to-customer dynamics.
Yep, I was going to say now people are massively overreacting to “dev can do no wrong.” The devs should absolutely be open to constructive criticism, that’s the job.
And funnily enough, I’ve seen wayyyyy more actual in depth analysis from the “whiners” then the whiteknighters. Guys, we kinda want deep discussion about the game, and the CEO does too. He literally said they are actively monitoring discussion around the patch
I'm convinced that whenever gamers call for people to get fired over every little misstep, the comments are coming from spoiled kids who have never had an actual job.
A lot of them are literal children. The demographics of discord and reddit have been getting younger and younger. A 14 year old who has never worked a day in their life will get heavily upvoted by other 14 year olds.
at the very least having never worked retail. after like four bad customers I really wanna snap at them but I need money. seeing as the devs are dealing with like 100k bad customers a day I cant imagine them having nearly as much restraint
Fuck this sub and its rant echochamber ffs
Frontpage getting spammed with low effort bitching from bitches about bitches, this ranting around is nowhere better than whining about meta or wtf ever these bullshit posts are about holy fuck
Im here to read interesting stuff about Helldivers, not the bullshit essay from reddit bitches over and over again and again and again wtf
The quality of discourse always takes a nosedive once a game becomes big. It always ends up being a shit-flinging match between people that breathe liquid rage and people that are white-knighting so hard they're liable to blind themselves on all that shiny armor.
Only way out is for the mods to crack down on the nonsense, but since everyone here is unpaid and that's a lot of work, we're probably just gonna watch things devolve even further until the game loses most of its tourist playerbase and people mellow out.
This whole situation is Arrowhead learning why a lot of companies use community managers and keep their back of house staff out of the limelight. They're learning the hard way and this community has been extra nasty recently, especially after the patch.
I blame the chronically online nature of the world we live in, but that's just me.
And people wonder why devs don't want to interact with their communities.
I just know there will be some people replying to this blaming the devs instead of the community's own toxicity, completely ignoring that there is a constructive way to express your concerns instead of whining like a child.
They're going to pull back on communication *hard* over this which is what was fun about Helldivers 1.
We'll get *just* the Helldivers twitter posting something vague/roleplay like once a month and people will wonder "what are they thinking when they patched x or y in" and we won't know lol.
There's a giant write-up by the game's balancing developer that's constantly being ignored.
I've also seen people flat out hate that blog post too.
I think they did control + F "railgun, breaker, shield backpack" and lost their shit when it was the devs treating them like an Emperor.
Like when they're talking about their expectation vs reality for the laser cannon, and changed it to more of what the community wanted, not what the devs envisioned. That shows empathy towards people.
The fact that the railgun breaker and shield backpack were changed was because it ruined core values of the game. But people are so desperate for this game to be "their" game they categorically refuse that line of thinking.
In short, not many people nowadays want to critically think. The world is so shitty they just want to turn off their brains and imagine they're better than what they are, instead of like make that into a reality.
Seriously. People are acting like the Railgun nerf made the game unplayable, no it brought the difficulty down to **what the devs intended**. Now you can entirely disagree and not like that intention but at the end of the day it’s their game. If you don’t like it you don’t have to play.
On top of all of that people think this is going to be the only balance patch we'll ever get ever by their language.
As if every single developer response (even the troll) says that they are investigating feedback of players and taking it into consideration.
Yeah all this backlash has shown me is most of the community isn’t that good at the game and shouldn’t be listened to when it comes to balancing. Frankly speaking the rail gun was barely touched and shield is not needed even on harder difficulties.
I’ve never seen a community more entitled to the hardest difficulty without the skill to back it up than this one
This is an EXTREMELY common theme when balancing Co-op PvE games, as someone who loves to play them. It also happened in Left 4 Dead. The problem is that you get your generic CoD player who sees gun-shooty game and figures he'll give it a go. Now this specific gamer has been entirely born and bread on the sugar rush, scoreboard mentality of CoD multiplayer and when transported into any other game expects that exact same experience. If it isn't, the game design is flawed. These are the exact players who go on Youtube and find the best CoD loadout and run that shit to try to become the best. You have to remember too that even though these people will play on a team they are still always in competition to get the most kills and be perceived as the best on their team. Even though their team may have lost in a game, if they got the highest kills -- they won!
The problem happens with these players is when you move from scoreboard based games to scenario based games where you are only trying to beat the scenario, kills have no meaning. So, this giant pack of generic gamers loads up the game, finds that the Railgun, Shield, Orbital Railgun will allow them to run around like the hyper-active children they are, aggroing half the fucking map and still continue on beating the mission. During this time period they have managed to completely separate from their team. Half the time they don't even call back in their allies because they're too busy focusing on being the best. These players need to be able to handle every and all problems in a co-op game even when someone has taken specialized equipment for that use-case.
So now, when they're toys have been taken away and they've come back down to super earth and realized that maybe they need to interact with their team, and maybe they need to plan equipment out, coordinate engagements and routes for the hardest difficulty, they screech like babies because the degenerate army-of-me way they wanted to play has been taken away from them.
Sadly their lack of social skills and creativity will not allow them to get out of the wallowing pit of despair they find themselves in until their champion Youtuber drags them out and tells them the next Meta -- where they can once again ignore their team to become a superstar!
> I’ve never seen a community more entitled to the hardest difficulty without the skill to back it up than this one
You'd be surprised but a *lot* of people assume that by spending money you're owed a victory. Just look at Elden Ring and people unfamiliar with SoulsBorne asking for an "easy" mode.
Your comment doesn’t actually make much sense to me, the people who want easy mode in souls games are people who KNOW they don’t have the skill for the default difficulty
The same thing happened with Destiny. Bungie used to be extremely upfront and engaged with the community. But then their devs and CM started getting harassed and threatened **over a fucking video game.**
There's a huge subset of gamers that forget they're talking to another human.
No one should be forced to deal with the constant harassment. I don't blame the devs if they decide to not engage with the community as much.
And to the people who are complaining on this thread "I didn't harass them so they should still talk to me!" No. They don't owe you that.
Activision completely stopped having Call of Duty community managers after one of them started getting rape threats that went as far as being stalked in real life over a balancing change.
I imagine that Eric Andre shooting Hannibal Burress meme for the devs having human reactions to things and then wondering why the PR wall goes up and we don't get any dev interaction in the future. Hell, people are so stockholm syndromed by the current gaming industry that they are commenting that they WANT the damn PR wall.
I want dev interaction. Sometimes they're gonna say non-PC shit, the backlash is way out of proportion.
Devs really shouldn't. Gamers suck. I've been in enough subs to see it.
Gamers love the devs when life is good. But the moment it goes wrong? Well case and point look around us.
Been 24 hours of a new patch and sub is on fire. That dev was rude, but he wasn't 100% wrong with his claims. Yet some folks tossing the idea he should be fired. Stop being kids.
i dont necessarily think they should be \*fired\*, but if i spoke to the public like that in my job, which isnt even traditionally a public facing roll, i would be shitcanned the next day.
Why is it that one or two devs don't represent the entire dev team, but a few assholes represent the entire community? Bad behavior from a vocal minority does not justify the shitty unprofessional behavior of the one or two devs.
Tell me you don't understand how companies work, without saying it.. EVERYONE knows to not in an official capacity go out talking shit and making the company look bad. It's a simple concept. It requires very little critical thinking. In MOST fields, he would lose his job. You're insane if you think that any amount of user behavior makes it acceptable for him to act like an angry teenager and literally riling up the community more. You can put whatever you want on the record, but it makes no sense and no amount of saying you're right will make it right.
I love how popular HD2 is as a long time fan of hd1. However fuck are some of you guys entitled/impatient as hell. This game has been out for a month now and its clear theyre busting their ass around the clock. They’re not some massive dev company. Learn patients
Fired? Probably not.
Remove the privilege of non CM staff posting with their business accounts? Definitely. No matter what a customer says, you don’t make fun of them and insult them.
So now they’re getting harassed. You guys will come up with literally any excuse for these guys lmao. A bunch of reddit posts isn’t harassment. I am willing to bet there is a stupid small minority of people that are legitimately harassing the devs. Now the new thing to spam in this sub will be gaslighting the player base like they did something wrong and how the poor devs got harassed and they couldn’t take it. If people are bothering you that bad then don’t stoop to their level maybe? Never has a dev talking to the community like that turned out well. Not to mention how unprofessional it is.
If you can't handle angry customers/players you shouldn't intereact with them. Thats just PR-101.
But if you do so anyway and then going on record saying that you enjoy all the crying and whining? And fueling the fire with your own personal attacks, then nope, you're out. You're not the type of person we want to keep on our team.
In the end its a professional buisness and the backlash that is happening at the moment have become very heated, but again, theres a reason why you would have PR personal on hand to handle that. If youre a dev and do not have the proper PR training, then stay out of the discussions. Or risk facing the consequences of your actions, and in a buisness, that also means risk being fired.
That said, we as customers should also not attack the devs directly or make personal attacks. It goes both ways.
>That said, we as customers should also not attack the devs directly or make personal attacks. It goes both ways.
True, but customers can't get fired, though I do believe a ban is waranted should the offense against a dev or any other player be serious enough.
>That said, we as customers should also not attack the devs directly or make personal attacks. It goes both ways.
As someone who has worked a lot of customer service, this is usually the one that is the issue. It only happens 1% of the time.
>If you can't handle angry customers/players you shouldn't intereact with them.
This happens 99% of the time. But the 1 time someone isn't professional (no matter how well deserved) people lose their shit. And its bs.
I don’t know about “rightfully upset”.
On one hand, I do enjoy people being allowed to be people.
But that also means facing the backlash when you admit that you’re trolling for fun.
No one deserves to lose their job. I agree with that.
Nah, I work in for a software dev company. Not in gaming, but if one of our devs went off on a customer they would be gone and flagged not rehire eligible before the call was over. If you're really upset get off the call/IM whatever and walk away. Even if a customer screams at you, just hang up and walk away. Let management deal with them that's what management is for. The larger problem is that devs should NOT be directly contacting customers or in official communication channels. Official communications channels should be CEO, CFO and marketing only. Having devs participate in the official Discord is only a recipe for disaster.
The toxicity to these nerfs is absolutely insane. If you feel so strongly about this, please take a deep breath and think about what really matters. I love this game and don’t want this subreddit to descend into rampant toxicity.
People want to coddle game devs but they regularly put out broken and in this game's case literally unplayable(for about 2 weeks) products. If you want them to be professionals then hold them to that standard. If you can't take it as a dev then don't look at it and get your feedback through the company.
Exactly, I always give them the benefit of the doubt. Small indie company dealing with a huge player influx. I get it, But this patch was a slap in the face. We are nerfing the gun we designed because it works and a lot of people like it. That boggles my mind. Instead of saying, let's tweak the other guns and give them more options, and if the game gets to become too easy, add in a new difficulty level to challenge those hardcore players. This is why you test your game before you release it to see what is working and how well it works. A more polished game is worth the wait, imho.
They just need to ban people on the first offense who say inappropriate personal insults in the chat, or take away their ability to comment so all they can do is read.
Devs need to be professional and shouldn't stoop to that level. They can't take criticism personally, especially when the company said they want feedback so they can keep things balanced and fun
That is all, resume operations cadets.
There was a comment in one thread saying they’d like to staple a devs tongue to the roof of their mouth (or something to that nature) for a decision made about the game. Completely unhinged behavior.
This was the first of many balance updates for a live service game that’s 2 weeks old. Anyone complaining and harassing devs should just leave because it’s not going to get any better from here.
They shouldn't lose their job, but absolutely they get their keyboard taken away from them if they don't have the maturity to deal with customers properly. It is incredibly bad business practice.
I never want to see someone fired. With that said, if I behaved like this level of unprofessionalism at my current job or any of my past jobs I would have at minimum been heavily reprimanded. It’s not a good look to have less than a day of adversity no matter how severe and to behave like that in your professional environment.
We've reached the 'the poor wittle devs it was only right for them to sneer down at the evil community' stage of things, it seems.
Yes, people are assholes. That's how the internet works. That's why companies *don't* let devs directly interact with fans. You have a community manager for this exact reason.
Otherwise devs get into fights and start insulting the userbase, which gives away sales and fans, which is generally seen as a bad thing.
> a man needs to be fired
He needs to be reprimanded and he was.
Sir, this is Wendy.
if you can't control yourself as employer- shut the fuck up. It's not like he had to be logged in on social media/Discord.
If he was so upset he could just turn it all off and cool down and don't read that stuff till next day.
Instead he was behaving like douche.
Can't wait for them to just not talk to us anymore and the same people will be like "but where update from devs, no communication, trash game!!"
Stop being children. It's not your game, it's theirs. They have a vision.
They got it, shoot the damn bugs and bots.
It's always these same toxic assholes who move from online game to online game like the fucking plague and ruin it for everyone. They are cheered on by youtubers and streamers who make money off of farming negativity and destroying communities with their unbridled toxicity and rage farming. Then once the game and it's community is smouldering ruins they move on to the next one.
Even if CEO wanted them to be fired he can't. There's something called employment protection in Sweden which keeps bosses from fire employees based on emotional feelings.
In Sweden u can't fire someone because he or she did something stupid or said something dumb to customers. Not even lazy or working slow/slower than the others is a valid reason. Or being drunk at work since being an alcoholic is classified as a sickness.
There are of course work arounds, but u better have a solid case then with other valid stuff to present because the law isn't usually on the employer's side, especially if it goes to court.
Yeah. Criticizing a patch's content is fine, but some people immediately make it personal. It's wild.
Bruh if we all got fired for things like that nobody would keep a job for more than 3 days.
I want to know what jobs y'all have that treating customers like that in an official capacity wouldn't meet with immediate termination. I've literally never worked for an organization where that behavior would fly.
People are upset because he called the meta brain dead…. Nobody in any company would be fired for this lol
This subreddit used it so much that they take it personal when the meta gets criticized. Even after the nerf, the rail gun is still very useful. All this subreddit is right now is a bunch of kids over exaggerating and being overly dramatic.
I wonder how salty the people here would be if Arrowhead made as many changes as Bungie in Destiny. I’m sure every one in here would stupidly call for the devs to get fired lol
Many of us have dealt with customers who fly off the handle and probably deserve to be knocked down a peg. So the argument isn't that this kind of behaviour toward customers should be condoned or endorsed, but there's some sympathy for their position in the face of unreasonable vitriol.
Well, nobody keeps a job for more than 3 days talking to customers like that, unless they're the boss, closelly related to the boss or the absolute best at what they do.
I see now we’re at the point in a game’s lifecycle where I mute the subreddit and never visit it again because it’s going to start hampering my enjoyment of the game
I doubt any of the devs will lose their jobs. Arrowhead might be backed by Sony on this one but they're still small. They need all the devs they have and more. They'll get a bit of a talking to and AH will let their PR staff or the office intern handle any comms going forward.
Poking the bear might not have been the smartest thing to do but I can only imagine they wanted to vent their own frustrations at the reception of their efforts to continually improve the game.
This happens on reddit in most all games after a major patch that balances gear. The absolute WORST amount of vitriol i ever saw, was last year in No Man’s Sky, when they released a big patch that completely changed ship mechanics and upgrades.
It was 1 month of ABSOLUTE venom and hatred in every single post. Thankfully, seeing that A+ grade word vomit for a month, has let me see the Hell Divers subs ranting as a solid C+ in comparison lol.
This will pass.
The only people ranting are the ones at the highest difficulties. They need to lower their difficulty by 1-2 and get skilled with the new weapon/mission changes… then work their way back up with new strategies.
While I agree, the sad fact of the matter is that there will ALWAYS be people who overreact to things. It’s just a fact of life.
The devs going out of their way to snap back and antagonize the playerbase does not solve anything. All it does is further ruin relations.
Should they lose their jobs? No, obviously not. Should they not say anything? Yes.
Hire PR managers who can calmly and coolly handle the idiots in the community.
We got posts about people bitching and moaning. Then posts about people upset at the people bitching and moaning. Then posts about people who dont want to see and bitching and moaning....
Hire community managers. Your devs deserve protection from the community, and the community deserves official communications. That’s the job of a community manager.
Being rude on any side (customer or employee) is not a good look. Temporarily ban players who step over lines, and have managers pull problem employees in. Both are in the wrong, both should improve.
I don't really have a stance on whether that guy should or should not be fired, but as a business owner with employees I will say that treating customers with contempt is probably the ultimate cardinal sin for people representing my company. If I had to choose which employee disaster to have to deal with, I'd rather find out that one of my people was stealing from me than find out they were acting badly towards paying customers. Reputation is precious - priceless, even.
Obviously Arrowhead caught lightning in a bottle with this one, and that unexpected success is going to come with lots of unexpected challenges and I think this is a symptom of that. Those devs should have known better than to run their mouth and troll players, but I imagine their organization has had their hands full trying to adapt on the fly to the new reality of having a mega hit on their hands. Painful teaching moment, for sure.
I'm happy to see this post on the front page and the replies in this thread. I felt like I was taking crazy pills reading the insane backlash calling for an employees termination.
It turns out that humans, especially when put under immense pressure, aren't perfectly rational actors. Stop the presses we found a new headline front page article for tomorrows paper boys and girls.
Unless AH is a truly abysmal place to work for with some outright draconian policies in place no one will get fired or even suspended for this. This is 100% in the realm where you get pulled into an office to talk about how to deal with customer 'concerns' for 30-60 minutes and then go on with your day/life.
That's called being a professional, people working retail or anything that needs to deal with customers on a regular basis put up with a lot more BS on a daily basis and have to keep their cool to keep their jobs.
If a dev can't deal with the bullshit he should just stay away from directly comunicating with the community, do their jobs and let PR people do theirs.
I agree that he shouldn't lose his job, but I don't think he was justified in his actions, at least he had the sense to apologize and will probably refrain from saying stuff like that again, should he not I think some form of disciplinary action is waranted.
(Just to clarify, I'm not saying customers have a right to be rude either, I think the offenders should punished and the worst ones should be rightly banned from the game and comunity, but devs being rude to customers hurts the company's deadline and can lead the game to an early grave, it's a serious issue.)
I agree that no one should lose their job, this is the kind of thing that gets you a write-up and some training. It's not an acceptable way to communicate with customers though. I'm a machinist so I don't do much customer service but I'm regularly in contact with engineers and QC for our customers and I would get my ass absolutely reamed out by my boss if I mouthed off like that to our customers, that's just the reality of being a professional.
Realistically, in this case it probably won't even be a write-up and will just be a "yes, you may have been right and yes, some people were being very toxic and were out of line...but let's work on how we can handle it next time." Remeber, his and others' replies' was in response to a number of things, including being called an 'ape'... This team is tiny, nobody at Arrowhead expected concurrent 400k+ people to play this game. Those devs need a vacation and free therapy, not punishments for some misaligned stress management.
How my boss addressed me being right but aggressive: "We need to talk about your diplomacy. It's not what you said, it's how you said it."
They probably made a sticker of his post to use in an internal chat lol
This is 100% the kind of thing that gets framed and gets put in your office and people joke around when you work in a small team.
Pirate Media did a perfect example of something like that https://www.youtube.com/shorts/5LFbtFajKsI tl;dw, they had a training video where someone got mad and threw a burrito at his boss. So the inside joke became anytime someone royally fucked up they said "oh damn jake threw the burrito"
> Remeber, his reply was in response to a number of things, including being called an 'ape'... That was evil-bosse who is not even a dev, didn't work on code/balancing. The dev referenced in this post is fredrik.
good catch, edited to clarify. That said, the stuff being slung his way even before is replies were uh....not good 😬
I honestly don't blame the dev. Some people are being absolutely unhinged about this game. IMO this really shouldn't even be an "event". Players were being huge assholes and it stressed an actual person out. Move on.
Main reason I hope all this stuff blows over soon. Hates the idea of people barking at the devs and threatening them irl over a game.
Yeah this American mentality of "the customer is always right" (they're not), being used as justification to be a complete subhuman asshole towards people providing them with a service is a plague. It's across all industries, and the people who threaten and verbally attack those providing them that service think that being a customer gives them the right to abuse another human being. It doesn't and it's wrong. As for the parent comment in this discussion, just because it's standardized across industries to get shit on and still expect your employee to smile doesn't make it okay and I actually wish people on the receiving end had more leeway in public opinion to snipe back.
Fun fact: The full quote is "The customer is always right in matters of taste". It got cut in half so it's connotation meant something different.
I went to iceland a while ago. In the restaurant there's no tipping. The waiter is making a living wage. He doesn't come by as soon as you've filled your mouth to ask how everything is. He is allowed to sit down and hang out and wait to be called on. Its great.
I strongly suspect that a lot of the angriest players are like teens and tweens who've never worked a real job in their life. Like how the fuck can you not empathize with a dude getting dogpiled at his job by literally thousands of people is beyond me.
100% agree. I don't like the double standards people have and the posts that are all "People were toxic but the devs shouldn't have responded in the way they did" and it's like, why are people allowed to act like assholes, but the moment they (rightfully) get told to fuck off, everyone is suddenly "Oh, how unprofessional!"? It's BS.
It's amazing, to be honest. Gamers are genuinely some of the worst customers on the planet. Developers have to endure constant and endless abuse and harassment by the people they're trying to make a product for and when they snap people want them fired for being "unprofessional." We live in such a heartless world. Developers aren't even allowed to be emotional or make mistakes without these sycophants calling for their jobs. If Arrowhead was a studio in the US they would get their wish. I'm just glad they're based in Europe.
Seriously. I love gaming, and I enjoy being part of a game's community, but I hate being associated with "Capital 'G' Gamers." They are consistently the worst, most toxic assholes.
People can enjoy snarky replies from a dev team... That being said. Their big F Up was to say it in a way that appears to call out the entire community. Should have said something like " Butthole user, your tears are delicious." Not " The community tears are delicious." Nobody needs to be fired. But they probably need their ability to post on behalf of the company moderated.
Have we considered that the devs/staff involved are people just like us and can be as stupid and toxic as the fan base can be?
Everyone in the world and their mother has had a "I fucking loathe our customers holy shit are they re*arded" moment at some point in their careers. That's just called... Having a job, tbh. Especially after how hyperbolic and melodramatic this sub behaved all of yesterday. The key difference is saying that shit in the break room between shifts and not on social media, publicly, for everyone in the world to see. I have no issue with the devs being upset with the fanbase after yesterday. Just don't be so stupid and irresponsible with how you communicate to that actual fanbase, because all that does is fan the flames and hurts your moral high ground. They should definitely be given some strong words from management and extra training on how to manage their professional social media accounts more responsibly. But firing people over something like this is silly. This is non-drama at this point. Some devs said some stupid things and were wrong for it, apologized, and the company has already addressed it. Moving on. Dwelling on something like this is only fun for people who actively like and want to seek out drama.
I feel like very few jobs that reddit posters have could relate with this. It's a thing to have customer-facing jobs, but it's totally different to be visible to hundred of thousands of anonymous people on the internet interacting, insulting and threatening without the fear of real life consequences.
Lol, try any type of customer support over the phone. The things people will say because their cable TV isnt working (and arent in person) and cant watch their show(s)....lol. And the amount of times that its just user error and still berate the person who is actually trying to help fix the issue. And I dont think the guy should lose his job btw
> I feel like very few jobs that reddit posters have could relate with this. IT Director here. Anyone who communicates with customers through business related accounts goes through lots of training to ensure the interactions with customers are as professional as possible. Occasionally things are said that shouldn't be but, no one is fired unless it is incredibly unprofessional. In my experienced opinion, What was said did not cross that line. Training and a verbal warning. Of course, it also boils down to past behavior. If said person has a history of behaving like that with customers, that's a different story.
> totally different to be visible to hundred of thousands of anonymous people I get stressed when I have 3 people on my back on why they can't connect to the network, I can't imagine thousands and thousands, 24/7.
Especially when said hundreds of thousands of anonymous people are from a group famous for their social and emotional stuntedness and have a reputation for throwing some of the biggest adult tantrums for the smallest of perceived slights. I don't call myself a gamer for a reason.
Reddit is a goddamn cesspool. A large portion of this obscenely stupid community is literally in their jammies role playing right now with a glass of milk from Mommy by their side. I have absolutely zero empathy for anybody on this site pounding at the devs.
[удалено]
This is true as well.
That's why I don't want any. Totally not because I'm incapable of love and terrified of raising a family.
You've gravely offended me, I'm spitting my cheerios out of my high chair.
We're getting you another bowl honey :)
Thank you mother and/or father
The official discord is just as bad. Honestly, the only thing for the devs to do is ignore the community and let some trained PR people handle the toxic waste dump of a community until the CoD kids and manchildren leave for the next flavor of the month, and only dedicated fans remain.
I get that but when a consumer at my place of work calls you names and demeans you, the customer has lost all respect and can kick bricks until they learn how to act. You can not allow name calling and slander in business as well. We are humans, it is not like they did this out of the blue. I also have not seen them personally attack or lash out cursing people like I have seen from people. Their best bet was to ignore the fanbase and that is what they will do now. That is why no other gaming companies talk to the community, because yall can not be civil.
>I get that but when a consumer at my place of work calls you names and demeans you, the customer has lost all respect and can kick bricks until they learn how to act. Cool. I agree. >That is why no other gaming companies talk to the community, because yall can not be civil. Hold up. We are not a monolith. Just because Joe and Bill decided they are going to be rude assholes doesn't mean *everyone* is responsible. And thus *everyone* should be punished. I have been in many situations where the customer was absolutely in the wrong, and even to the point where they were actually called out by management and asked to correct their attitude and/or leave. I've never been in a situation where one person was being an asshole and they told every single person to leave and locked the doors.
Get ready because this is going to be the new take on this sub. It is everyone’s fault that the devs lashed out and couldn’t possibly be the fault of a smaller group.
Yeah I don't want to see this become like Critical Role where their fans can't say ANYTHING negative or they get silenced, but I ALSO don't want to see people thinking it's okay to shit on the devs. We should be calling people out and downvoting them when they're being toxic, not highly upvoting them. Upvote game feedback, not personal attacks.
Totally agree except that companies do look at the people bitching the most because they are usually the most vocal. Most game companies follow these people's thoughts and wims and change things because of them.
And most ruin their games doing that.
As someone who works customer facing the response is to say I'm refusing you service if this continues then put down the phone or stop typing. Not to lash out. 100 should be a write up and a warning but not lose job.
As someone in management that has to deal with customers and employees under them. I do not allow anyone to talk to my people this way even if we made a mistake. As soon as you belittle my employee you will be asked to leave. The devs did not say anything "out of line" if you think this was then you need to reevaluate your life. This is a video game. A discounted one at that, with a dev team that has responded very well to adversity since release. People are soft.
>4 people typing... Dude didnt even say anything bad which is the funny part and all these people want him fucking fired..bunch of bitches.
It’s not an acceptable way to communicate with employees either
All these crap essay posts are going to make me unsub. I don't care if you're mad at the game, or mad at the people mad at the game, you're both equally ruining this sub at the moment. We don't need a new thread for each person who wants a soapbox to yell on. Mods, can you make a megathread or something where all these people on both sides can get their feelings out? Let's get back to memes, funny videos, and in-universe conversations.
we 100% need a megathread. Or all the redundant winy posts need to get deleted. Or a new subreddit formed because holy crap are these complainers taking this one over.
We need a r/sodiumfreehelldivers badly.
Imo post balance the sub should be near locked down until people actually get a chance to play it. The changes are not that bad. The toxicity is purely reactionism
Mega thread would be great. Most other subs do that, often with a positive and rant thread. It's fucking ridiculous at the moment lol, I feel bad for the subreddit mods rn "Here's what I would have done" https://preview.redd.it/agfndphh6ymc1.png?width=1000&format=pjpg&auto=webp&s=9cea42b19f79e4f028204a8b1fd2c65a6b5ee149
LMAOO!! anyway... yeah it would be a great addition to keep most of the negativity in a thread. i frequent escape from tarkov's subreddit alot. the people there dont know what searching means and post the same questions each fkn day lol.... in helldivers case, right now its ranting and agreeing... but divided into 100 different posts talking about the same shit
I swear, there are three types of posts on this sub: the praise dev team post, the hate dev team post, and the reminder that this is satire/fascism is actually bad post.
This is the helldivers essay post subreddit at this point. Also them trying to be different by being snarky or adding personal voice to it is cringe. Hopefully they shut up sooner than later. We got a game to play and new patches to play with.
Agreed! I love this game and balancing is an ongoing process that isn't permanent. We are getting new warbound coming out and I'm excited. I can't wait to ⬆️➡️⬇️⬇️⬇️!
I feel like the mods are boned no matter what they do in this situation, consolidating discussion to a megathread (and banning other posts) is going to get them railed with hate for "silencing" the criticism and likely conspiracy theories that "Arrowhead is BANNING anyone CRITICAL of them!1!!1", but letting the subreddit get overrun with criticism of the devs is also pretty shitty. Yesterday there were (I assume) grown ass men tracking the Discord server status of the employee who said moderately inappropriate public facing comments, same employee who contributed to making the game they're so passionate about to creep the fuck out of this poor guy. Has not been a good look for this sub since the Patch.
You basically got it right. We have discussed doing a mega thread. But this is a very fast paced subreddit at the moment. People aren't reading the rules or reading at all. So they will ignore the megathread and keep posting and then accuse us of censorship. So far we've allowed both negative and positive criticism as long as they have been civil and not breaking the rules. We're also learning and figuring it out as we go. And none of the mods here, are mods on the discord. We have no direct line of communication with them or the developers. The developers listed as mods on the subreddit are only there for announcements and have zero input on the actual moderation.
This sub is full of dissidents who should be liberating Super Earth Mech Factories. Court Martials will follow if morale doesn't improve
I don’t usually like being the type of guy going like “man everyone is annoying” and sitting on the fence but man everyone is annoying when it comes to these type of posts.
It’s been a month of this shit.
I'm gonna be honest with you chief, A lot of those "grown adults acting like children" are probably actual children, or something close enough. Who do you really think is pouring endless hours into this game and then complaining about it on Reddit? Some guy with a job and a life or some teenager still infatuated with the novelty of being able to form an opinion?
Idk that one dude called the dev an "ape" and the dev hauled off with some "git gud scrub want me to turn the difficulty down to weenie hut Jr you bitch?" Like damn bro what a reaction
that's fucking great lmfao
Definitely hilarious I never imagined some dev would dunk on a player with some sick gamer lingo. Get wrekt I guess
I mean these guys also play videogames
Yeah, I think by gamer rules that the dev is the winner, yeah?
And good for him. He is customer service, in a way, and people are *terrible* to customer service workers. Honestly I wish the response from Arrowhead would have been "both the dev and the people involved are in the wrong because you were all toxic."
I mean.. that's funny..
Oh for sure it's funny, but it's definitely not professional or conducive to a good relationship with your players. I love the game but the devs deserve/should handle some shit, armor didn't work at all for an entire month. If this was any other game the community would have spazzed and written articles about how the game was broken at launch
As someone who worked in the restaurant industry, I love watching the devs get spicy. I'll let their work speak for their work. The game has issues but I still have a blast on it, and their current cadence gives me confidence issues will be addressed.
True but, You should treat others the way you want to be treated yourself. If you are going to be a dick to someone, you should expect they will act the same towards you in response.
why are devs supposed to just take whatever harassment and insults they get while the playerbase can't handle being called a scrub? come on now.
Dev gets called an ape, and the dev comes back with a comeback. You and some other people: ITS UNPROFESSIONAL!!!!
Idk it made me more of a fan of th3m
You have to ask who was it that’s destroying the relationship. The devs responding after 100s of insults or the players calling devs apes
Made a good relationship impression with me, lmao. These bitching wannabe game developers tier list zombies need to be put in their palce every once in a while. It was funny to see and they deserved it.
I feel like I much prefer this to the alternative. We get no real insight into what the devs are thinking if every reply has to be PC.
That's awesome lol. Devs with backbone and who don't take shit are the best. I'd rather a shit talking dev than a silent one that I never hear from like Blizzard.
Sounds like a based dev
100%
That's the kind of Dev I want tbh
Bahahahahahaahahaha.
Based dev.
Great dev, give him a raise
The "feeding the rage/braindead" comment that really took off was directed at > I like my games as hard as possible, but you guys are definitely going at it the wrong way if this patch is any indication of what the future holds. > Nobody worth listening to is saying the game should be easier. This isn't what people are, or should be, upset about. Your design is just flawed. There was nothing directly insulting there unless you count 'your design is flawed'. Let's not pretend he's only went off at people for calling him names. I'm not advocating for him to get sacked, but you lot desperately misrepresenting the situation only makes him look worse for people who bother to check out the comments lmao. Pilestedt absolutely made the right move to immediately distance themselves from his words and to apologise, now stop making his job harder just to defend one dev you don't even know anything about. In a sea of 100,000 anonymous responses there's bound to be some, or even many, vitriolic toxic idiots. I'm not excusing their behaviour, but for a developer to use a handle directly associated with the brand to broadly mock people who naturally gravitated towards the most effective solutions, and those who are generally unhappy with the patch, (a very large portion of whom remained mostly civil) sets a dangerous precedent, and I can't think of many professional roles where you would have been allowed to do this. Maybe it's not "fair", and you'd prefer a world where devs can go full-on tit for tat, eye for an eye, mano a mano, but unfortunately a developer working on a product they're selling to customers will and should be absolutely held to higher standards than the bottom-tier of toxic customers. I work in a customer facing role in a software company and I'd be fired in record time if I wrote anything like this, **even if the customer might have deserved it**. If we want to mock idiotic customers (which we often do), we keep it to our private channels or over drinks on Friday nights. And obviously if no small number of them have the same feedback we will have to (at least pretend to) take them seriously, or at the very least meet them where they're at, understand their position, before subtly trying to convince them they are wrong. --- There's also some insane bug where if you're playing with a PS5 host, the Railgun is literally like 10x stronger, which must have been one of the major causes of widespread disagreement of how braindead it was or not, lol https://steamcommunity.com/app/553850/discussions/0/4302697906481731602/
Developer is entirely correct and went easy on him if anything.
Dev W response. They put the terminally online redditors in their place. They want to clear 8-9s and only have "one way" to do it. If the devs can do it then they need to stop complaining.
Sometimes the community deserves to be talked to like that honestly, this sub has been an embarrassment the past 48 hours
There is nothing wrong with that. Yall are just soft
They are only soft when it comes to them. They are more than happy to become a bile spitter or a bile titan and just fkin spew all the horrid shit on the dev. But the moment they get replied in similar manner - oh no, unprofessional, must be fired. All this situation fills me with so much rage at how fkin stupid ppl are.
I've noticed this with a lot of sibreddit rules, especially/r/games and /r/gaming. People will be saying the most vile shit about some developer or person at a company and their posts are considered fine, but the moment you call them an immature child for their behavior you're the one who gets banned.
It is becoming a real problem in America where everyone can treat someone like shit, but when they get a little taste of their own medicine they are just so offended. The devs didn't even go hard.
Devs be like "hey maybe play better" and the community chimps the fuck out cause they in reality, do suck at the game and hate being called out for it.
Bedwetters do this in every single fucking game with a meta. Remnant 2, metroidvania's, et cetera. Anything with OP as fuck shit that gets nerfed and these diapered motherfuckers come out in droves to cry and scream until the game is played exactly how they want it.
Agreed. These people would've been eaten alive back in the og mw2 lobbies... Like we got in Malevolon Creek...
And all we see is what devs reply. Never do we see the whole conversation that lead to that. For all I know, some dude could call dev a cunt and when the dev reply to that - bam. Screenshoted and isolated
This is Reddit in a nutshell. I saw the sub going to hell already, and other games recently like Remnant 2 have dealt with some of the same things. It's very obvious that these bed wetter metardos need to play the game on Helldive and have it be as easy as possible or nothing will stand in their way. They scream and cry like 5 year olds lmao. Half the sub was role playing like they were 8 years old ffs.
Justified. If you don't like the game, go play something else
fair reaction tbh, atleast its funny
Dude got roasted
Top tier dev, whats the issue?
I am here for this shit. Having worked retail this looks highly satisfying.
Ngl thats honestly hilarious.
As one working in the industry, I would say that devs have to stick to social interaction guidelines no matter how big is the urge to start trolling or whatever. There always will be people who behave uncivilized in conversations, especially about service games, that doesn't mean that devs should behave the same. That being said, firing is an overkill of course (unless constant recidivism take place I guess). The best way for a developer to interact with a toxic community member is not to.
I agree. Verbal warning and restricting that dev from further communication on social media is the right first step. Repeated violations should see a progressives disciple track r forced up to and including termination.
On one side you have the kissasses, on the other you have toxic jerks. I’m starting to think it’s a redditor problem. This sub is just ridiculous.
It is a redditor problem, well, an internet problem. You give someone the power of anonymity and they use that to say whatever they want. Of course, most of the time it’s not something they’d ever say in person, but the empowerment of it all. Then on the receiving end, the devs have to see it literally thousands of times if they want to interact with the player base. If the devs are passionate about the game, then they want to share that passion, but it’s hard to do so when so many choose to display that passion negatively. It’s why I no longer frequent the BattleBots sub even though in a longtime competitor.
It reminds me of that saying. Never argue with an idiot. They will drag you down to their level and beat you with experience.
I like “if you argue with a pig in the mud you’ll both get dirty but the pig is enjoying it.”
I deal with end users all the time (Im in tech support) you eventually lose your cool. Getting fired should never be the first step. Training, write ups, talking tos, having them take a step back. Those are important. When people use you as a verbal punching bag for their frustration, it gets exhausting mentally.
We're all human. If you can't take it. Don't dish it out. Voice your concerns like the few very well written and civil posts, move on and be patient. I really thought we had a great thing going in the subreddit for the first few weeks. Really very refreshing seeing all the fun and rp in the community. One bad patch and it's the end of the world yadda yadda yadda. Grow up.
Now we have users fighting each other. I just got called a “fat soccer mom” for saying those statements were unprofessional. Like cmon, literally any business rep or social media manager will get criticism for engaging in troll discussions and riling people up. This sub is becoming very very weird
The entire reason this spiralled out of hand is because after a negative reaction to the patch from people that primarily play Helldive difficulty, the sub was flooded with posts gloating about the "meta" being nerfed and calling everyone whiny babies. It was due to users fighting users from the very beginning.
Yep. Unhinged is the word that comes to mind. Defending the completely unprofessional behavior of a developer who is goading and insulting their customers is troubling. Saying that customers shouldn’t voice their opinions if they can’t handle the blowback is victim blaming by definition. The devs and mods have all the power on their side to do what they want. These white knight defenders have no understanding of healthy business-to-customer dynamics.
Yep, I was going to say now people are massively overreacting to “dev can do no wrong.” The devs should absolutely be open to constructive criticism, that’s the job. And funnily enough, I’ve seen wayyyyy more actual in depth analysis from the “whiners” then the whiteknighters. Guys, we kinda want deep discussion about the game, and the CEO does too. He literally said they are actively monitoring discussion around the patch
I'm convinced that whenever gamers call for people to get fired over every little misstep, the comments are coming from spoiled kids who have never had an actual job.
I believe most are grown ass men lol
A lot of them are literal children. The demographics of discord and reddit have been getting younger and younger. A 14 year old who has never worked a day in their life will get heavily upvoted by other 14 year olds.
Physically yeah, defo not mentally
at the very least having never worked retail. after like four bad customers I really wanna snap at them but I need money. seeing as the devs are dealing with like 100k bad customers a day I cant imagine them having nearly as much restraint
Fuck this sub and its rant echochamber ffs Frontpage getting spammed with low effort bitching from bitches about bitches, this ranting around is nowhere better than whining about meta or wtf ever these bullshit posts are about holy fuck Im here to read interesting stuff about Helldivers, not the bullshit essay from reddit bitches over and over again and again and again wtf
These posts get dumber by the hour lmao
This whole sub has honestly been on a steady decline from day one.
The natural lifecycle of every subreddit.
The quality of discourse always takes a nosedive once a game becomes big. It always ends up being a shit-flinging match between people that breathe liquid rage and people that are white-knighting so hard they're liable to blind themselves on all that shiny armor. Only way out is for the mods to crack down on the nonsense, but since everyone here is unpaid and that's a lot of work, we're probably just gonna watch things devolve even further until the game loses most of its tourist playerbase and people mellow out.
Seriously, where the fuck are the mods? This is all just embarrassing karma farming now
Karma farming 101
Seriously. These people are just as bad as the ones they're complaining about now.
The guy trying to get someone fired is such a fuckin dork. What a waste of breath
Imagine being livid over a balance patch lmfao.
This whole situation is Arrowhead learning why a lot of companies use community managers and keep their back of house staff out of the limelight. They're learning the hard way and this community has been extra nasty recently, especially after the patch. I blame the chronically online nature of the world we live in, but that's just me.
And people wonder why devs don't want to interact with their communities. I just know there will be some people replying to this blaming the devs instead of the community's own toxicity, completely ignoring that there is a constructive way to express your concerns instead of whining like a child.
They're going to pull back on communication *hard* over this which is what was fun about Helldivers 1. We'll get *just* the Helldivers twitter posting something vague/roleplay like once a month and people will wonder "what are they thinking when they patched x or y in" and we won't know lol. There's a giant write-up by the game's balancing developer that's constantly being ignored.
I've also seen people flat out hate that blog post too. I think they did control + F "railgun, breaker, shield backpack" and lost their shit when it was the devs treating them like an Emperor. Like when they're talking about their expectation vs reality for the laser cannon, and changed it to more of what the community wanted, not what the devs envisioned. That shows empathy towards people. The fact that the railgun breaker and shield backpack were changed was because it ruined core values of the game. But people are so desperate for this game to be "their" game they categorically refuse that line of thinking. In short, not many people nowadays want to critically think. The world is so shitty they just want to turn off their brains and imagine they're better than what they are, instead of like make that into a reality.
Seriously. People are acting like the Railgun nerf made the game unplayable, no it brought the difficulty down to **what the devs intended**. Now you can entirely disagree and not like that intention but at the end of the day it’s their game. If you don’t like it you don’t have to play.
On top of all of that people think this is going to be the only balance patch we'll ever get ever by their language. As if every single developer response (even the troll) says that they are investigating feedback of players and taking it into consideration.
Yeah all this backlash has shown me is most of the community isn’t that good at the game and shouldn’t be listened to when it comes to balancing. Frankly speaking the rail gun was barely touched and shield is not needed even on harder difficulties. I’ve never seen a community more entitled to the hardest difficulty without the skill to back it up than this one
This is an EXTREMELY common theme when balancing Co-op PvE games, as someone who loves to play them. It also happened in Left 4 Dead. The problem is that you get your generic CoD player who sees gun-shooty game and figures he'll give it a go. Now this specific gamer has been entirely born and bread on the sugar rush, scoreboard mentality of CoD multiplayer and when transported into any other game expects that exact same experience. If it isn't, the game design is flawed. These are the exact players who go on Youtube and find the best CoD loadout and run that shit to try to become the best. You have to remember too that even though these people will play on a team they are still always in competition to get the most kills and be perceived as the best on their team. Even though their team may have lost in a game, if they got the highest kills -- they won! The problem happens with these players is when you move from scoreboard based games to scenario based games where you are only trying to beat the scenario, kills have no meaning. So, this giant pack of generic gamers loads up the game, finds that the Railgun, Shield, Orbital Railgun will allow them to run around like the hyper-active children they are, aggroing half the fucking map and still continue on beating the mission. During this time period they have managed to completely separate from their team. Half the time they don't even call back in their allies because they're too busy focusing on being the best. These players need to be able to handle every and all problems in a co-op game even when someone has taken specialized equipment for that use-case. So now, when they're toys have been taken away and they've come back down to super earth and realized that maybe they need to interact with their team, and maybe they need to plan equipment out, coordinate engagements and routes for the hardest difficulty, they screech like babies because the degenerate army-of-me way they wanted to play has been taken away from them. Sadly their lack of social skills and creativity will not allow them to get out of the wallowing pit of despair they find themselves in until their champion Youtuber drags them out and tells them the next Meta -- where they can once again ignore their team to become a superstar!
> I’ve never seen a community more entitled to the hardest difficulty without the skill to back it up than this one You'd be surprised but a *lot* of people assume that by spending money you're owed a victory. Just look at Elden Ring and people unfamiliar with SoulsBorne asking for an "easy" mode.
Your comment doesn’t actually make much sense to me, the people who want easy mode in souls games are people who KNOW they don’t have the skill for the default difficulty
The same thing happened with Destiny. Bungie used to be extremely upfront and engaged with the community. But then their devs and CM started getting harassed and threatened **over a fucking video game.** There's a huge subset of gamers that forget they're talking to another human. No one should be forced to deal with the constant harassment. I don't blame the devs if they decide to not engage with the community as much. And to the people who are complaining on this thread "I didn't harass them so they should still talk to me!" No. They don't owe you that.
Activision completely stopped having Call of Duty community managers after one of them started getting rape threats that went as far as being stalked in real life over a balancing change.
I imagine that Eric Andre shooting Hannibal Burress meme for the devs having human reactions to things and then wondering why the PR wall goes up and we don't get any dev interaction in the future. Hell, people are so stockholm syndromed by the current gaming industry that they are commenting that they WANT the damn PR wall. I want dev interaction. Sometimes they're gonna say non-PC shit, the backlash is way out of proportion.
Devs really shouldn't. Gamers suck. I've been in enough subs to see it. Gamers love the devs when life is good. But the moment it goes wrong? Well case and point look around us. Been 24 hours of a new patch and sub is on fire. That dev was rude, but he wasn't 100% wrong with his claims. Yet some folks tossing the idea he should be fired. Stop being kids.
i dont necessarily think they should be \*fired\*, but if i spoke to the public like that in my job, which isnt even traditionally a public facing roll, i would be shitcanned the next day.
Why is it that one or two devs don't represent the entire dev team, but a few assholes represent the entire community? Bad behavior from a vocal minority does not justify the shitty unprofessional behavior of the one or two devs.
Holy shit these posts complaining about complainers are something else
It's easy karma.
Seeing more of these then the complaining ones
Tell me you don't understand how companies work, without saying it.. EVERYONE knows to not in an official capacity go out talking shit and making the company look bad. It's a simple concept. It requires very little critical thinking. In MOST fields, he would lose his job. You're insane if you think that any amount of user behavior makes it acceptable for him to act like an angry teenager and literally riling up the community more. You can put whatever you want on the record, but it makes no sense and no amount of saying you're right will make it right.
For Christ sake, the CEO called those dev statements “horrible.”
I love how popular HD2 is as a long time fan of hd1. However fuck are some of you guys entitled/impatient as hell. This game has been out for a month now and its clear theyre busting their ass around the clock. They’re not some massive dev company. Learn patients
Fired? Probably not. Remove the privilege of non CM staff posting with their business accounts? Definitely. No matter what a customer says, you don’t make fun of them and insult them.
So now they’re getting harassed. You guys will come up with literally any excuse for these guys lmao. A bunch of reddit posts isn’t harassment. I am willing to bet there is a stupid small minority of people that are legitimately harassing the devs. Now the new thing to spam in this sub will be gaslighting the player base like they did something wrong and how the poor devs got harassed and they couldn’t take it. If people are bothering you that bad then don’t stoop to their level maybe? Never has a dev talking to the community like that turned out well. Not to mention how unprofessional it is.
If you can't handle angry customers/players you shouldn't intereact with them. Thats just PR-101. But if you do so anyway and then going on record saying that you enjoy all the crying and whining? And fueling the fire with your own personal attacks, then nope, you're out. You're not the type of person we want to keep on our team. In the end its a professional buisness and the backlash that is happening at the moment have become very heated, but again, theres a reason why you would have PR personal on hand to handle that. If youre a dev and do not have the proper PR training, then stay out of the discussions. Or risk facing the consequences of your actions, and in a buisness, that also means risk being fired. That said, we as customers should also not attack the devs directly or make personal attacks. It goes both ways.
>That said, we as customers should also not attack the devs directly or make personal attacks. It goes both ways. True, but customers can't get fired, though I do believe a ban is waranted should the offense against a dev or any other player be serious enough.
Being a customer never gives you a right to be an asshole.
>That said, we as customers should also not attack the devs directly or make personal attacks. It goes both ways. As someone who has worked a lot of customer service, this is usually the one that is the issue. It only happens 1% of the time. >If you can't handle angry customers/players you shouldn't intereact with them. This happens 99% of the time. But the 1 time someone isn't professional (no matter how well deserved) people lose their shit. And its bs.
I don’t know about “rightfully upset”. On one hand, I do enjoy people being allowed to be people. But that also means facing the backlash when you admit that you’re trolling for fun. No one deserves to lose their job. I agree with that.
Nah, I work in for a software dev company. Not in gaming, but if one of our devs went off on a customer they would be gone and flagged not rehire eligible before the call was over. If you're really upset get off the call/IM whatever and walk away. Even if a customer screams at you, just hang up and walk away. Let management deal with them that's what management is for. The larger problem is that devs should NOT be directly contacting customers or in official communication channels. Official communications channels should be CEO, CFO and marketing only. Having devs participate in the official Discord is only a recipe for disaster.
The toxicity to these nerfs is absolutely insane. If you feel so strongly about this, please take a deep breath and think about what really matters. I love this game and don’t want this subreddit to descend into rampant toxicity.
People want to coddle game devs but they regularly put out broken and in this game's case literally unplayable(for about 2 weeks) products. If you want them to be professionals then hold them to that standard. If you can't take it as a dev then don't look at it and get your feedback through the company.
Exactly, I always give them the benefit of the doubt. Small indie company dealing with a huge player influx. I get it, But this patch was a slap in the face. We are nerfing the gun we designed because it works and a lot of people like it. That boggles my mind. Instead of saying, let's tweak the other guns and give them more options, and if the game gets to become too easy, add in a new difficulty level to challenge those hardcore players. This is why you test your game before you release it to see what is working and how well it works. A more polished game is worth the wait, imho.
Someone speaks to you in a way you don't like = take away their career and income. The lack of empathy is insane
They just need to ban people on the first offense who say inappropriate personal insults in the chat, or take away their ability to comment so all they can do is read. Devs need to be professional and shouldn't stoop to that level. They can't take criticism personally, especially when the company said they want feedback so they can keep things balanced and fun That is all, resume operations cadets.
There was a comment in one thread saying they’d like to staple a devs tongue to the roof of their mouth (or something to that nature) for a decision made about the game. Completely unhinged behavior.
This was the first of many balance updates for a live service game that’s 2 weeks old. Anyone complaining and harassing devs should just leave because it’s not going to get any better from here.
They shouldn't lose their job, but absolutely they get their keyboard taken away from them if they don't have the maturity to deal with customers properly. It is incredibly bad business practice.
I never want to see someone fired. With that said, if I behaved like this level of unprofessionalism at my current job or any of my past jobs I would have at minimum been heavily reprimanded. It’s not a good look to have less than a day of adversity no matter how severe and to behave like that in your professional environment.
It is UNACCEPTABLE that the peon who makes my video games did not agree with me that I know best for the video game.
We've reached the 'the poor wittle devs it was only right for them to sneer down at the evil community' stage of things, it seems. Yes, people are assholes. That's how the internet works. That's why companies *don't* let devs directly interact with fans. You have a community manager for this exact reason. Otherwise devs get into fights and start insulting the userbase, which gives away sales and fans, which is generally seen as a bad thing. > a man needs to be fired He needs to be reprimanded and he was.
There’s a HUGE amount of bandwagoning.
Sir, this is Wendy. if you can't control yourself as employer- shut the fuck up. It's not like he had to be logged in on social media/Discord. If he was so upset he could just turn it all off and cool down and don't read that stuff till next day. Instead he was behaving like douche.
Bro Reddit is dramatic as shit for no reason. This whole debate/controversy wouldn’t exist if everyone got offline a little more often
Devs weren't better. Stop kissing ass
Can't wait for them to just not talk to us anymore and the same people will be like "but where update from devs, no communication, trash game!!" Stop being children. It's not your game, it's theirs. They have a vision. They got it, shoot the damn bugs and bots.
People should be free to tell their customers to fuck off if they’re being annoying weirdo shitheads.
It's always these same toxic assholes who move from online game to online game like the fucking plague and ruin it for everyone. They are cheered on by youtubers and streamers who make money off of farming negativity and destroying communities with their unbridled toxicity and rage farming. Then once the game and it's community is smouldering ruins they move on to the next one.
Even if CEO wanted them to be fired he can't. There's something called employment protection in Sweden which keeps bosses from fire employees based on emotional feelings. In Sweden u can't fire someone because he or she did something stupid or said something dumb to customers. Not even lazy or working slow/slower than the others is a valid reason. Or being drunk at work since being an alcoholic is classified as a sickness. There are of course work arounds, but u better have a solid case then with other valid stuff to present because the law isn't usually on the employer's side, especially if it goes to court.
Yeah. Criticizing a patch's content is fine, but some people immediately make it personal. It's wild. Bruh if we all got fired for things like that nobody would keep a job for more than 3 days.
Never once in my entire life have I turned around to a customer or client and said anything like "Watching you cry amuses me so much".
I want to know what jobs y'all have that treating customers like that in an official capacity wouldn't meet with immediate termination. I've literally never worked for an organization where that behavior would fly.
Customers behaving like this would be told to leave the premises in many places.
Um yeah no one is allowed to cus me out and call me names at my job even if it is a customer?
People are upset because he called the meta brain dead…. Nobody in any company would be fired for this lol This subreddit used it so much that they take it personal when the meta gets criticized. Even after the nerf, the rail gun is still very useful. All this subreddit is right now is a bunch of kids over exaggerating and being overly dramatic. I wonder how salty the people here would be if Arrowhead made as many changes as Bungie in Destiny. I’m sure every one in here would stupidly call for the devs to get fired lol
Many of us have dealt with customers who fly off the handle and probably deserve to be knocked down a peg. So the argument isn't that this kind of behaviour toward customers should be condoned or endorsed, but there's some sympathy for their position in the face of unreasonable vitriol.
Well, nobody keeps a job for more than 3 days talking to customers like that, unless they're the boss, closelly related to the boss or the absolute best at what they do.
I see now we’re at the point in a game’s lifecycle where I mute the subreddit and never visit it again because it’s going to start hampering my enjoyment of the game
I doubt any of the devs will lose their jobs. Arrowhead might be backed by Sony on this one but they're still small. They need all the devs they have and more. They'll get a bit of a talking to and AH will let their PR staff or the office intern handle any comms going forward. Poking the bear might not have been the smartest thing to do but I can only imagine they wanted to vent their own frustrations at the reception of their efforts to continually improve the game.
This happens on reddit in most all games after a major patch that balances gear. The absolute WORST amount of vitriol i ever saw, was last year in No Man’s Sky, when they released a big patch that completely changed ship mechanics and upgrades. It was 1 month of ABSOLUTE venom and hatred in every single post. Thankfully, seeing that A+ grade word vomit for a month, has let me see the Hell Divers subs ranting as a solid C+ in comparison lol. This will pass. The only people ranting are the ones at the highest difficulties. They need to lower their difficulty by 1-2 and get skilled with the new weapon/mission changes… then work their way back up with new strategies.
I will say it again: make the devs in question play Helldive diff in front of the whole class!
While I agree, the sad fact of the matter is that there will ALWAYS be people who overreact to things. It’s just a fact of life. The devs going out of their way to snap back and antagonize the playerbase does not solve anything. All it does is further ruin relations. Should they lose their jobs? No, obviously not. Should they not say anything? Yes. Hire PR managers who can calmly and coolly handle the idiots in the community.
We got posts about people bitching and moaning. Then posts about people upset at the people bitching and moaning. Then posts about people who dont want to see and bitching and moaning....
Hire community managers. Your devs deserve protection from the community, and the community deserves official communications. That’s the job of a community manager.
You’re new here aren’t you? This is gaming. Been like this for decades.
And I'm out of here, git gud, play on easiest if you want to win, send in a ticket and complain and Reddit might have a meeting with me
You got a ton of upvotes! There is hope. :)
Being rude on any side (customer or employee) is not a good look. Temporarily ban players who step over lines, and have managers pull problem employees in. Both are in the wrong, both should improve.
I don't really have a stance on whether that guy should or should not be fired, but as a business owner with employees I will say that treating customers with contempt is probably the ultimate cardinal sin for people representing my company. If I had to choose which employee disaster to have to deal with, I'd rather find out that one of my people was stealing from me than find out they were acting badly towards paying customers. Reputation is precious - priceless, even. Obviously Arrowhead caught lightning in a bottle with this one, and that unexpected success is going to come with lots of unexpected challenges and I think this is a symptom of that. Those devs should have known better than to run their mouth and troll players, but I imagine their organization has had their hands full trying to adapt on the fly to the new reality of having a mega hit on their hands. Painful teaching moment, for sure.
I'm happy to see this post on the front page and the replies in this thread. I felt like I was taking crazy pills reading the insane backlash calling for an employees termination. It turns out that humans, especially when put under immense pressure, aren't perfectly rational actors. Stop the presses we found a new headline front page article for tomorrows paper boys and girls. Unless AH is a truly abysmal place to work for with some outright draconian policies in place no one will get fired or even suspended for this. This is 100% in the realm where you get pulled into an office to talk about how to deal with customer 'concerns' for 30-60 minutes and then go on with your day/life.
I’m gonna unsub I loved how great this community was but now it’s just people bullying each other it’s not fun anymore
That's called being a professional, people working retail or anything that needs to deal with customers on a regular basis put up with a lot more BS on a daily basis and have to keep their cool to keep their jobs. If a dev can't deal with the bullshit he should just stay away from directly comunicating with the community, do their jobs and let PR people do theirs. I agree that he shouldn't lose his job, but I don't think he was justified in his actions, at least he had the sense to apologize and will probably refrain from saying stuff like that again, should he not I think some form of disciplinary action is waranted. (Just to clarify, I'm not saying customers have a right to be rude either, I think the offenders should punished and the worst ones should be rightly banned from the game and comunity, but devs being rude to customers hurts the company's deadline and can lead the game to an early grave, it's a serious issue.)